Database Users

[Q] $50 AT&T Media Hub Credit

When I purchased my AT&T galaxy tab, I was told that it would come with a $50 media hub credit from Samsung. After playing with my galaxy tab for a few days, I decided to take advantage of this credit and registered my tab on the samsung website as instructed by the film on the front of the tab. After registering it, I received a confirmation email from Samsung saying that the device had been registered, but no code regarding the media hub was attached.
I proceeded to call the AT&T store where I purchased the tab, but was directed to Samsung. Samsung then told me this was an AT&T problem and I was transfered from representative to representative numerous times. After a while I was transfered to Samsung's level 3 customer service and was told that I would be texted the code. I told him that I didn't have a phone number associated with my tab and he said that I was unable to received the credit at this time.
The next day I got a number for my tab and called Samsung again and asked for level 3 customer service. The representative told me to send an email to this address: [email protected], give them the information associated with my registered tab (including the phone number), and ask for the "gift code". The next morning I received a response to my email, however it said that the promotion is only available to Sprint customers. I talked to an AT&T employee and they said that this also applies to AT&T customers.
Is anyone else having problems receiving this code as I am? If so, I would be grateful for their assistance if they have managed to received the media hub code.
Thanks.

Do you have proof of this promo if so threaten to complain to the us equivelent of trading standards to ATT and samsung
Sent from my HTC Wildfire using XDA App

Yes, I have proof. AT&T also confirms that it applies to their customers that have purchased a galaxy tab. I will try calling them again and complaining.
Sent from my GT-P1000 using XDA App

The plastic cover that is on the phone when you take it out of the box says
$50
Media Hb Movie
Rental Credit
when you register your Galaxy Tab online
at www.samsung.com/register

I registered my tab at that exact url, but I was never sent a code. I even pointed it out to the samsung people and they didn't know what I was talking about.
Sent from my AT&T Galaxy Tab using XDA App

If u registered u will get a txt with code for ur 50$ credit at mediahub.
Sent from my PC36100 using XDA App

How are they going to text me? They never asked for my phone number when I registered.
Sent from my AT&T Galaxy Tab using XDA App

Hmmm, I cant even get Media Hub to work with the T-Mobile tab with jj4 firmware.

caveman999 said:
After a while I was transfered to Samsung's level 3 customer service and was told that I would be texted the code. I told him that I didn't have a phone number associated with my tab and he said that I was unable to received the credit at this time.
Click to expand...
Click to collapse
According to the website, the above response is correct regarding not being eligible.
Read the terms and conditions:
at samsung.com/us/att_tabpromo
If you didn't get a data plan, they don't have to give you the credit. How would they know is unclear. They emailed me the code after registering. I didn't get a contract in-store either. I did sign up for the data connect pass before I registered the Tab with Samsung.

pgh1969pa said:
According to the website, the above response is correct.
Read the terms and conditions:
at samsung.com/us/att_tabpromo
If you didn't get a data plan, they don't have to give you the credit. How would they know is unclear. They emailed me the code after registering. I didn't get a contract in-store either. I did sign up for the data connect pass before I registered the Tab with Samsung.
Click to expand...
Click to collapse
Thanks for the reply. I have a data plan and a phone number associated with my tab now. What would you suggest that I do? I don't think I can re-register my device and Samsung customer service is awful.

Can't necessarly blame Samsung although AT&T or Samsung should've clarified the terms and conditions when you called them. On the other hand, its always on you to check out what is required before you jump. Since you did things out of sequence, the next step would be to contact Samsung. Actually, you may not have to do anything but wait. Give it 48 hours to see if there is some automated cross-check between the two that sends out the emails. If you don't get the email by then, call Samsung since they manage the promotion. Be patient with them and explain.

caveman999 said:
After registering it, I received a confirmation email from Samsung saying that the device had been registered, but no code regarding the media hub was attached.
Click to expand...
Click to collapse
Are you sure it wasn't in that email? My $50 code was. See attached (I painted over it in black)

agentdr8 said:
Are you sure it wasn't in that email? My $50 code was. See attached (I painted over it in black)
Click to expand...
Click to collapse
Thanks, but I just checked the email again and it wasn't in that spot either. Ill try calling customer service again.

I have a sprint tab and soon I got it in mail nov 12 and turned it on my tab was activating then when it was done I got a txt with my code.
Sent from my glorious Galaxy tab

If you have the option, return the Tab and repurchase it!
Sent from my GT-P1000 using XDA App

I FINALLY resolved this issue. I ended up just creating a new account on the Samsung website and then I registered the device again under this account. I got sent a new email confirming the registration and I got a code in the same spot as agentdr8. Time to watch some movies

caveman999 said:
I FINALLY resolved this issue. I ended up just creating a new account on the Samsung website and then I registered the device again under this account. I got sent a new email confirming the registration and I got a code in the same spot as agentdr8. Time to watch some movies
Click to expand...
Click to collapse
I can verify this works. Just got my code. Thanks
So easy even a caveman can do it.

Sign up for Serve by AmEx and get 10$ free

I don't know if this is allowed, so if It's not mod please remove.
American Express is currently running a promotion to attract more customers to their Serve service.
Serve is essentially American Express' version of PayPal. It's becoming popular fairly rapidly especially here on the XDA marketplace.
If you sign up before March 31st you get 10$ just for signing up. They'll send you a card in the mail which you can use at any location that accepts American Express cards.
You can sign up at http://www.serve.com/
You can also PM me your e-mail if you wanted to be really nice and let me get a referral commission
Just saying, anyone 18+ in the US should sign up for this. It's a FREE 10 bucks no strings attatched.

They asked me to send them copies of my social security and other documents so I just left it alone

When did they ask that?
I signed up and the most info they asked was last 4 digits of SSN.
Besides, its not like this is some shady company, its amex! Possibly the best card company in the US

thatbigmoose said:
When did they ask that?
I signed up and the most info they asked was last 4 digits of SSN.
Besides, its not like this is some shady company, its amex! Possibly the best card company in the US
Click to expand...
Click to collapse
through an email they were saying they needed it to confirm it. Btw did you get your ten dollars?

I did this a while back, there's already a thread in this section about this. I can confirm it works though
Sent from my Sensation using Tapatalk

adolfo778 said:
through an email they were saying they needed it to confirm it. Btw did you get your ten dollars?
Click to expand...
Click to collapse
You don't get it until you recieve the card in the mail and confirm it with the card #. I think mine just confirmed and went through just like that.. no other confirmations needed, says to watch the mail for my card.
jiggaman508 said:
I did this a while back, there's already a thread in this section about this. I can confirm it works though
Sent from my Sensation using Tapatalk
Click to expand...
Click to collapse
Oh there is? When I was creating the thread it didn't pop up in the suggestion thing :/.

Ordering from Play Store outside US

So, here's the thing. I have a friend living in the US who is coming over to India in about 10 days.
I want to order a Nexus 7 that is delivered to his house & he will bring it with him when he comes here.
I figured out how to access the US Play Store [using a proxy that spoofs an US IP].
Now, can I use my Indian credit card and enter a US billing address ?
Are there any other steps I need to take so that the order goes through ?
If anyone has placed an order or has any experience doing such stuff, I would really appreciate you input.

sidthegreatest said:
So, here's the thing. I have a friend living in the US who is coming over to India in about 10 days.
I want to order a Nexus 7 that is delivered to his house & he will bring it with him when he comes here.
I figured out how to access the US Play Store [using a proxy that spoofs an US IP].
Now, can I use my Indian credit card and enter a US billing address ?
Are there any other steps I need to take so that the order goes through ?
If anyone has placed an order or has any experience doing such stuff, I would really appreciate you input.
Click to expand...
Click to collapse
Can your "friend" not buy it for you using his credit card and you pay him out later? He can pick it up at any retail store stocking N7.
Most CC cards need the billing address to be specified on the file, I suspect transaction with your own CC will be denied.
Besides, have you been reading the forums yet? All the 12-13 manufacturing defects this tablet has?
What will you do if you get a lemon?

hashibahoohaa said:
Can your "friend" not buy it for you using his credit card and you pay him out later?
Most CC cards need the billing address to be specified on the file, I suspect transaction with your own CC will be denied.
Besides, have you been reading the forums yet? All the 12-13 manufacturing defects this tablet has?
What will you do if you get a lemon?
Click to expand...
Click to collapse
Nah, I couldn't ask him to pay for it.
If I give a US billing address [fake], will the transaction be declined ?
As for the defects, I am worried, but as ASUS seems to releasing the Nexus 7 in India in a few months, I will get warranty soon enough. But, I definitely hope I get a defect-free tablet.:fingers-crossed:

Anyone have any ideas on how to do it ?

Bump ?

You can open US play store using Market Enabler...
Sent from my E15i

bumenoo said:
You can open US play store using Market Enabler...
Sent from my E15i
Click to expand...
Click to collapse
But that is just for the Play Store on a android device. I cannot order a Nexus from within an Android phone, can I ?

sidthegreatest said:
But that is just for the Play Store on a android device. I cannot order a Nexus from within an Android phone, can I ?
Click to expand...
Click to collapse
Hi there,
I'm a reseller in other country. My customers want to buy google nexus so much that I have to find a way to order it from play store.
I will ship the items to a cargo service in US and then export them to my country.
In the purchase step, I added my international VISA card with billing address is the cargo service address and the shipping address is the same. I did it well and ordered about 200 items last month. However prior last three days, google immediately canceled my all orders if I place new order. I don't know whether google implement their policy about using the US-credit card payment policy more strictly.

sidthegreatest said:
So, here's the thing. I have a friend living in the US who is coming over to India in about 10 days.
I want to order a Nexus 7 that is delivered to his house & he will bring it with him when he comes here.
I figured out how to access the US Play Store [using a proxy that spoofs an US IP].
Now, can I use my Indian credit card and enter a US billing address ?
Are there any other steps I need to take so that the order goes through ?
If anyone has placed an order or has any experience doing such stuff, I would really appreciate you input.
Click to expand...
Click to collapse
You can use your CC, with the REAL billing address. Although from what I've learned, it is possible that your account might be suspended.
But DON'T PANIC.... If it does, write to customer service and provide your ID and CC scans to prove you are not fraud...
There are cases here in China that passed through.
Good luck.

coolkid1712 said:
Hi there,
I'm a reseller in other country. My customers want to buy google nexus so much that I have to find a way to order it from play store.
I will ship the items to a cargo service in US and then export them to my country.
In the purchase step, I added my international VISA card with billing address is the cargo service address and the shipping address is the same. I did it well and ordered about 200 items last month. However prior last three days, google immediately canceled my all orders if I place new order. I don't know whether google implement their policy about using the US-credit card payment policy more strictly.
Click to expand...
Click to collapse
I encountered the same problem recently. Called Google Play support and apparently there is some CC processing issue since Sunday and was still working on it which is consistent with your experience. So just have to wait I suppose. Unless of course the CS is misleading us although he has no reason to do so.
Anyone successfully ordered devices from Google in the last 3 days ?

fylim said:
I encountered the same problem recently. Called Google Play support and apparently there is some CC processing issue since Sunday and was still working on it which is consistent with your experience. So just have to wait I suppose. Unless of course the CS is misleading us although he has no reason to do so.
Anyone successfully ordered devices from Google in the last 3 days ?
Click to expand...
Click to collapse
OMG, you 're so nice. I think I'm the only one meet this problem ( . I'm very frustrated 5 days because I cannot place any order on google play store. Do you have skype or email that we can contact and share information about ordering bulk google nexus 7?
I created many gmail account to tried place order with 3 different international debit cards but there's no positive result. I received some emails with the same content:
Hi there,
Thanks for your patience in this matter, my name is Paul E. and I will
help you sort this out today. I really do know how frustrating these
things can be.
According to our records, this purchase was cancelled by our system for
security reasons, but this appears to have been an isolated case that has
since been resolved. I've taken a look at your account and confirmed that
you have not been charged.
Though your order has been cancelled, you may notice activity on your
credit/debit card for this order. Please be assured that the amount on
your card statement is an authorization, not an actual charge, and the
authorization will automatically be removed from your account within 1-14
business days, depending on your bank.
Though we're not able to re-instate cancelled orders, you're welcome to
try your purchase again. If your orders continue to be automatically
cancelled, please do write back and let me know so that we can alert the
proper team and ensure that your orders go through properly.
I hope that answers your question, but feel free to ask any other Google
Play questions you have. I'd also like to let you know to expect a short
anonymous survey about your support experience in the next few days; we
keep trying to find ways to improve our customer support, and your
feedback will definitely help.
Best,
Paul E.
The Google Play Support Team
Click to expand...
Click to collapse
---------- Post added at 11:55 AM ---------- Previous post was at 11:50 AM ----------
alexjx said:
You can use your CC, with the REAL billing address. Although from what I've learned, it is possible that your account might be suspended.
But DON'T PANIC.... If it does, write to customer service and provide your ID and CC scans to prove you are not fraud...
There are cases here in China that passed through.
Good luck.
Click to expand...
Click to collapse
How can you use non-US billing address? I tried but I cannot place order with non-us billing address.

More problems ordering apps
Hi,
Ok, so hopefully someone has a suggestion.
I've been able to order apps just fine using Proxmate extension on Chrome.
The other day it stopped working.
I had my programmer create a proxy to try and get through, and still no luck ordering.
One possible problem is I tried probably 20+ times to order as we were trying to debug the process.
Now, I have an employee of mine in the US loglin to my account, and try to place an order for an app and it gives her the same error - that the order could not be placed for a technical reason.
Anyone have any ideas how I can get around this? I can log in just fine, but can not purchase. If they suspended my account, I would imagine that I would not be able to even login - but that's just a guess.
Any ideas would be most appreciated.
Thanks.

Where is my $25 credit + goodies?

I ordered the Nexus 7 and activated it today. When looking in the account I activated it on I see no mention of the $25 Play store gift card or the free movie and other stuff that should be included according to the product page. I looked at some other threads about this and they all said "it should be there" and I don't see it! I looked in Google Wallet and in my Purchase History in the Play Store and saw nothing! What am I missing? Or am I just a Bad Luck Brian that just doesn't get the gift card?
Thanks.

You don't get the freebies until you physically have the device in your hands and activate it.
Sent from rooted Nexus 7

Same here, Didnt get anything from google...
Just checked on google, Its long list of goodies..
Enjoy content from Google Play
For a limited time, the Nexus 7 comes with some great preloaded content from the Google Play store (subject to change and regional availability):
Movies
Transformers: Dark of the Moon
Music
Coldplay - “Paradise”, from Mylo Xyloto
Rolling Stones - “It's Only Rock N Roll (live)”, from L.A. Friday (Live, 1975)
Busta Rhymes - “Why Stop Now”
Caribou - “Odessa”, from Swim
Merle Haggard - “Pretty When It's New”, from I Am What I Am
Ingrid Michaelson - “Sort Of ([email protected])”
Wild Flag - “Romance”, from Wild Flag
Clap Your Hands Say Yeah - “Skin of My Yellow Country Teeth ([email protected])”
Tom Morello - “Save the Hammer For The Man ([email protected])”
Sharon Van Etten - “Leonard”, from Tramp
Paul van Dyk – Verano (feat. Austin Leeds)
M. Ward - “Primitive Girl”, from A Wasteland Companion
Pains of Being Pure at Heart - “Heart in Your Heartbreak”, from Belong
Thievery Corporation - “Culture of Fear”, from Culture of Fear
Edward Sharpe & The Magnetic Zeros - “Man on Fire”, from Here
De La Soul's Plug 1 & Plug 2 Present - “Must B The Music”, from First Serve
Wye Oak - “Civilian”, from Civilian
JC Brooks & The Uptown Sound - “Sister Ray Charles (Live From The Lot)”
Delta Spirit - “California”, from Delta Spirit
Eskmo - “Exclusive Ninja Tune Mix”
Magazines
Esquire
Food Network
Family Circle
Popular Science
Conde Nast Traveler
Books
Robert Ludlum’sTM The Bourne Dominion

What country did you activate it in?
Sent from my Nexus 7 using xda app-developers app

Got my $25 of goodies in the email after I activated my Nexus over the internet

rmd3only said:
Got my $25 of goodies in the email after I activated my Nexus over the internet
Click to expand...
Click to collapse
Same here. I received the email within seconds of activating the device. You sure you actually don't have it? Check your balance at the play store and see. The email may have gone to your spam box. Just a thought.
The other thing is - did you get yours from the play store or a 3rd party? The cynic in me wonders whether someone purchased it, returned it, and Google play sees that device as already having received the freebies.
Sent from my Nexus 7 using Tapatalk 2

I bought mine from staples and I unboxed it, signed into google, saw the credit email in my gmail inbox, then unlocked and rooted and wiped the hell out of it and flashed a custom rom and kernel.
I thought maybe I wasn't going to get the other freebies because I searched google play store and they weren't free. But it was user error, I just had to install the specific apps for google magazines and google movies and books.
Sent from my ADR6425LVW using xda premium

Activated it in the USA and I never got an email or anything! Very confused and I wonder if the latest batch of units have the deal expired maybe?
Edit: yes I bought it from google. I looked through my spam folders in a eventually found the message and it mentioned free content but the link sent me to Google help and I can't find the content.
Sent from my Nexus 7 using Tapatalk 2

It'll send the credit and extras to the first account you set up. I have two, my old one one for apps, and a newer one one for my gmail and music. I set up my email/music first when I got the N7 and it gave the credit to that.
Also, pretend like you're going to buy something and when it goes to the choosing payment section look in the drop down for the $25 credit.

Toast95135 said:
It'll send the credit and extras to the first account you set up. I have two, my old one one for apps, and a newer one one for my gmail and music. I set up my email/music first when I got the N7 and it gave the credit to that.
Also, pretend like you're going to buy something and when it goes to the choosing payment section look in the drop down for the $25 credit.
Click to expand...
Click to collapse
I tried this and the gift card did not appear on the drop down. Nor can I find my freebies anywhere besides in the email mention from Google. I would like to mention I had changed my email address a few days prior to ordering Nexus 7 and all of the order emails including the one mentioning the gift card arrived in the old inbox.
Just tried changing the email back and looking in Google Play but still can't find the goodies or the giftcard so I changed back the email.

You have a really good reason to call customer support.
They will probably enjoy a call from someone they can help, and is not yelling at them.
Should be easily fixable.

He said to do a factory restore. Ugh, I just got this thing all set up!
Now that all my data is gone and lost, I got the email saying I got the giftcard!

Shrink said:
Same here. I received the email within seconds of activating the device. You sure you actually don't have it? Check your balance at the play store and see. The email may have gone to your spam box. Just a thought.
The other thing is - did you get yours from the play store or a 3rd party? The cynic in me wonders whether someone purchased it, returned it, and Google play sees that device as already having received the freebies.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Unless they fixed it you can get the $25 on multiple accounts from 1 device. I got two other people $25 dollar credits just from letting them sign in on my device so someone else getting the freebies isn't possible. Neither is getting multiple credits on one account even if you sign on two different devices. Also you have to have a credit card tied to your Google account to get the $25 credit
Sent from my Galaxy Nexus using Tapatalk 2

Factory Data Reset worked for me also
I am glad I found this post. I was getting aggravated that I could not get my credit.
The Factory Data Reset worked for me also. Once I activated it the credit was there automatically.
Now to reload all my apps, music, and books again.
But it was worth.

You guys should have just made a backup with the Nexus Toolkit. :/
Sent from my Nexus 7 using Tapatalk 2

I got my nexus 7 as a gift. When I activated it I didn't get the credit or the other stuff. I did the factory reset (several times actually) but to no avail. When I go to buy an app, there is an 'add card for $25' option which does nothing when I add cards. I tried deleting all my cards, doing a factory reset and none of that made a difference either. I tried calling customer support a couple days ago and he had to escalate since he didn't know how to fix it. I'm still waiting to hear back.

Isn't this your post too?
http://forum.xda-developers.com/showthread.php?p=29095685#post29095685

Yeah. Still haven't figured anything more out yet
Sent from my Nexus 7

Is there a way to contact Google via email to sort this issue out? The Contact Google page doesn't actually offer any email or something.

The factory restore didn't work for ya? Asked Google if there was any other way and they said no. Their number is found on Nexus support page.

[Solved] MotoMaker doesn't work with Verizon corporate accounts

Solved! I was able to design a Moto X for my business account by purchasing it at a Verizon store. Motorola then emailed me the redemption pin which let me bypass the 'upgrade eligibility checking' portion of the checkout. Instead I had a Moto X in my shopping cart for $0.00 (as was suggested by people in this thread). I did have to purchase accessories in a separate order though.
Well this is frustrating. After waiting the 2-3 months for MotoMaker to be released on Verizon, I go to checkout after customizing a phone and keep getting errors when trying to check my account upgrade eligibility. After talking to CS I find out the website only works with personal accounts and basically I'm SOL.
Verizon did say I could purchase a phone in store and they would give me a pin to redeem and customize it on the website. But according to Motorola CS the website would still make me check/verify my account.
Anyway, I'm just venting. Anyone else in a similar situation?
Edit: Has anyone ordered and customized a phone using a redemption pin? When you order it that way does it still ask you to verify your account with the last 4 of your SSN? I'm still holding out hope the Motorola CS rep was wrong and I could get around the verification step...

I am not really in the same boat as you, so I dont know if my experience is helpful.
I am in a family plan, I am not the account owner, but an account manager, so I could walk in to verizon store and get an upgrade by myself. To pass the phone activation page, I have my phone number entered, account owner's zip code, account owner's last 4 digit SSN, once it get pass that page, it asked for account password again, then the system allows you to choose what line within the plan to get the upgrade. And then credit check of me, billing info of account owner, shipping info to me, and then pay.
So after completing the moto maker purchase on Monday. I got an e-mail late Tuesday that said the Motorola Activation Team discovered an issue with phone activation. I got on the phone with them, waited 1 hour before someone picked up. The Activation Team asked for the same info, my phone number, my name, account owner SSN, account owner billing address, and then the team called Verizon (so I am on hold for another 10 min), using the same info to verify the onwer's account that my name matches(?). So after they talked, and all I got from the team was "I wouldn't said your phone is shipped, but you should received an email within 24 hours."
So my guess is, you will need corporate account owner info (something other than SSN?)?

EvanVanVan said:
Well this is frustrating. After waiting the 2-3 months for MotoMaker to be released on Verizon, I go to checkout after customizing a phone and keep getting errors when trying to check my account upgrade eligibility. After talking to CS I find out the website only works with personal accounts and basically I'm SOL.
Verizon did say I could purchase a phone in store and they would give me a pin to redeem and customize it on the website. But according to Motorola CS the website would still make me check/verify my account.
Anyway, I'm just venting. Anyone else in a similar situation?
Edit: Has anyone ordered and customized a phone using a redemption pin? When you order it that way does it still ask you to verify your account with the last 4 of your SSN? I'm still holding out hope the Motorola CS rep was wrong and I could get around the verification step...
Click to expand...
Click to collapse
I purchased a PIN in store but can't remember if it asked for my SSN. The checkout process with a PIN on Moto Maker was actually far less painful than their entire site experience.

640k said:
I purchased a PIN in store but can't remember if it asked for my SSN. The checkout process with a PIN on Moto Maker was actually far less painful than their entire site experience.
Click to expand...
Click to collapse
I am glad yours is painless. I was really stressed out on Monday, asking other people's SSN for a phone. None of the customer service I talked to suggested this way.

cchderrick said:
I am not really in the same boat as you, so I dont know if my experience is helpful.
So my guess is, you will need corporate account owner info (something other than SSN?)?
Click to expand...
Click to collapse
So you received a redemption pin from the store and went back online later to customize it? Or did you customize it and enter your payment info at the store yourself at a motox kiosk?

EvanVanVan said:
So you received a redemption pin from the store and went back online later to customize it? Or did you customize it and enter your payment info at the store yourself at a motox kiosk?
Click to expand...
Click to collapse
I did not use redemption pin. 640K did. I did not been to the store, it was all online and phone.
I am guessing you deal with Verizon up front in the store, pay the money, get the pin, go back home, get online and customize it and use the pin, and it should say $0.00
Can I buy a Moto Maker device in-store?
You can purchase a voucher for a Moto Maker device in a store, but you’ll still have to design your device through the online Moto Maker studio.
Click to expand...
Click to collapse
Cited from Verizon.
http://support.verizonwireless.com/support/faqs/Equipment/motox-designed-by-you.html

cchderrick said:
I did not use redemption pin. 640K did. I did not been to the store, it was all online and phone.
I am guessing you deal with Verizon up front in the store, pay the money, get the pin, go back home, get online and customize it and use the pin, and it should say $0.00
Cited from Verizon.
http://support.verizonwireless.com/support/faqs/Equipment/motox-designed-by-you.html
Click to expand...
Click to collapse
Oh yeah rereading your original message now idk why I had gotten the impression you purchased it in store. As to your original question yeah I had tried the last 4 of the tax ID which replaces SSNs on corporate accounts. But it still doesn't work due to security reasons they said...
Anyway yeah that's what I'm hoping with the pin. That's the way it *should* work.

EvanVanVan said:
Oh yeah rereading your original message now idk why I had gotten the impression you purchased it in store. As to your original question yeah I had tried the last 4 of the tax ID which replaces SSNs on corporate accounts. But it still doesn't work due to security reasons they said...
Anyway yeah that's what I'm hoping with the pin. That's the way it *should* work.
Click to expand...
Click to collapse
yeah, I think getting the pin is way better, I mean you are dealing with Verizon directly, they could just look up your account right in front of you, the activation team in Motorola is really slow.
Good luck.

cchderrick said:
...you deal with Verizon up front in the store, pay the money, get the pin, go back home, get online and customize it and use the pin, and it should say $0.00...
Click to expand...
Click to collapse
this is exactly right.

640k said:
this is exactly right.
Click to expand...
Click to collapse
So aafter going to the VZW store they informed me u can only get the pin online? Is that how you did it? Purchased it through verizonwireless.com first?

EvanVanVan said:
So aafter going to the VZW store they informed me u can only get the pin online? Is that how you did it? Purchased it through verizonwireless.com first?
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i'm not sure i follow.
first, i went to a VZW store, and not a re-seller. second, they processed my purchase in-store and once the purchase was done, Motorola (almost instantly) emailed me my pin. once I had the pin, i could go to moto maker and customize the phone i purchased (if you purchased 32gb, you could only customize 32gb).
when you checkout with moto maker, your cart shows $0.00 and your order is processed.

640k said:
i'm not sure i follow.
first, i went to a VZW store, and not a re-seller. second, they processed my purchase in-store and once the purchase was done, Motorola (almost instantly) emailed me my pin. once I had the pin, i could go to moto maker and customize the phone i purchased (if you purchased 32gb, you could only customize 32gb).
when you checkout with moto maker, your cart shows $0.00 and your order is processed.
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Ok thanks. Then it is just that I dealt with unhelpful Verizon employees at that store. They said they couldn't process my purchase in the store and it had to be done online... Guess I'm going back down there...

is there a different store you can try, or maybe ask for a manager? your situation is different than my own, but i would press since the only way to get an X now is through the moto maker site.

640k said:
is there a different store you can try, or maybe ask for a manager? your situation is different than my own, but i would press since the only way to get an X now is through the moto maker site.
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Yeah, I went back down there and convinced them I needed to purchase the phone there and it worked! Thanks for your help man.

I've been trying to do this all week also, and went to my VZW store today to do this. They were very helpful and understood that I just wanted to pay for the MotoMaker Pin, but could not get a 32GB MotoX to attach to my business account. Wish I knew how your VZW person actually did it on their end, because the 2 people helping me couldn't find a way to make it work.

jwseris said:
I've been trying to do this all week also, and went to my VZW store today to do this. They were very helpful and understood that I just wanted to pay for the MotoMaker Pin, but could not get a 32GB MotoX to attach to my business account. Wish I knew how your VZW person actually did it on their end, because the 2 people helping me couldn't find a way to make it work.
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Hmm, I went through the normal upgrade procedures, although it was an alternate upgrade (or whatever, where they switched upgrade from one line to a different one). First, they selected the correct line. Then it took them a second to find the phone but they searched "moto maker" (I think, or motomaker) and found both the 16gb/32gb. After that, it was signing for the contract extension and data. Finally, Motorola emailed me the pin to my account email. The shipping address was pre-entered and couldn't be changed when I checked out on Motomaker.com, which is kind of a pain because it's at my parent's house in VT...but not the end of the world.
Good luck