Microsoft Exchange outlook.com setup issues - G2 Q&A, Help & Troubleshooting

Hi
I'm hoping someone can help me.
I am trying to setup Microsoft Exchange for an outlook.com email address and every setting I have used is failing and doesn't work. I have tried majority of the domain/server address settings that are shown or has worked for others but to no avail.
I keep getting "Setup Incomplete, cannot connect to server, Try again after checking network connection..."
I have tried over data & wifi & I know 100% my password is correct.
Help!!!

Related

Exchange OMA Help!

I have searched and searched for an answer to this problem and have not been able to find anything. Hopefully someone here has run into this before and might have an idea or solutuion. Her is my problem.
I have two exchange servers (2003 SP2) on of which is a front end server handling OWA and OMA. We sync about 18 Windows Mobile 6.1 devices over the air using OMA. We are using SSL. All of our devices have random problems connecting to the server. They will sync fine most of the time but will randomly for no particular reason ask the user for their exchange password. We are not enforcing any password policies on the server and we are always checking the box to save the password. In order to get the device synching again the user has to re-enter their password multiple times and often has to kill and restart activesync on their device.
Any ideas as to what might be causing this?
Any help would be much appreciated.
You could try unchecking the box in Activesync on the phone that requires SSL. We use SSL as well, but we have to uncheck that box on the phone. Although our problem is that the phone never syncs when its checked as opposed to your problem of randomly not syncing and asking for a password.
Unfortunately that is not an option. Our SSL is required for authentication. It will not connect without it. It seems like what is happening is that the device is not always passing the credentials to the server. Usually when it asks me for the password I enter the password once making sure I check the Save Password box then when it asks me the second time I hit cancel. ActiveSync then gives me a could not authenticate error. Now if I just hit Sync again it goes through and works just fine without asking for the password. So my guess is that it is not passing the credentials until after the connection is reinitialized.
From what I understand, Push Email relies on the OMA functionality which uses IIS. The problem my lie there. Although I've never tried, you may have to uninstall/reinstall (or confirm) that the OMA part of Exchange is functioning correctly. Sorry I can't be of more help.
Do the log files on the server show anything when a phone can't log in?
No, the exchange logs don't show much. I almost think it might be something with the device configuration. At this point I just don't know. We will be migrating to Exchange 2007 sometime in the next few months. Hopefully that will resolve the problem permanently. I was just hoping maybe by some chance someone here had seen this problem before. Thanks a bunch for your help.
Is the FE server doing the authentication (NTLM) or is there an ISA server in the way configured with Forms Based Authentication? You should make sure the IIS virtual directory for OMA is set only for Basic Auth - and the following article might be worth a read.... http://searchexchange.techtarget.com/tip/0,289483,sid43_gci1188440,00.html
Hope that helps - good luck!!
Mark.
^^^What he said. Took the words right out of my mouth. You'll still be secured through the SSL certificate, even though you're doing "basic auth" you aren't exactly sending your password as clear text. Requiring SSL on the OMA site will automatically encrypt the connection so you have no need to worry.
Try it out and get back in here. I manage a site with about 50 WM 6.1 Black Jack II's that sync with Exchange 2007 with no issues whatsoever. Also verify that you have all your hotfixes related to OMA installed on your Exchange 2003 server.

Nexus & Exchange email

Morning - looks like I am one of the few in the Uk to have got my Nexus - arrived yesterday morning complete with engraving on the back.
As an aside the DHL tracking on the web still shows as only "shipment details received"!
The reason for my post is getting email from my Exchange server - it all works fine with my iPhone and Hero, but when ever I try to connect with the Nexus I keep getting "Setup could not finish - Unable to open connection to the server"
I have tried Touchdown and it is also upable to get the activesync profile from my server! gets a Error 500:
Is there something simple I am missing? I am able to browse the wen and get my gmail on the device but no exchange!
Any help would be great
Thanks
John
I have been able to use both the Android mail connection & Touchdown to connect to my hosted Exchange server (2007) using SSL, I guess as you have connected from other devices you must know the settings of the server.
Are you connecting via Wifi or 3G ?
Shouldn't make a difference, but which carrier are you on & did you get the 3G correct ?
Can you connect to the server on OWA via the browser ?
Good luck
Working fine for me, have you tried playing around with the settings? E.g. mine doesn't work unless I've checked the SLL box (but not the accept SLL certificates box), and make sure you precede the username with domain\
tried on both 3g and wifi - both no joy
just been looking for roadsync on the market and I don't appear to have any paid apps either...
been using an O2 sim just putting my orange sim to see if it makes a difference but doubt it will as wifi doesn't work...
stumpted!
I originally had a problem connecting with the native activesync with a similar error, however touchdown worked fine. I would try touchdown quick config and see if it can figure it out. You also might need to look at the certificate options under touchdown. Forcing that might help.
I have tried again with Touchdown - and managed to capture these results from the log:
I have reset my hero and reconnected to my exchange server and it connects fine...
I have called HTC to arrange a hardware replacement but the guy on the phone didn't seem to know what he was doing.
Checking Certificate...
Checking ActiveSync with SSL...
ActiveSync location returned HTTP code 500 : ( The request was rejected by the HTTP filter. Contact the server administrator. )
ActiveSync Version :ActiveSync ERROR :500
Trying activesync protocol 121...
ActiveSync provisioning returns HTTP:400
Error provisioning ActiveSync: Policy status is 0
Trying activesync protocol 2.5...
ActiveSync provisioning returns HTTP:200
ActiveSync provisioning success
The following policies have been requested :
- Allow Simple password
Refreshing AS folders
Error refreshing folders
Socket is not connected:Exception performing request
ActiveSync version check returned negative, but still trying for 12.1
Checking 2007 with SSL...
attr value delimiter missing! (position:START_TAG <HTML dir='null'>@2:11 in [email protected]) for operation: Subscribe-> Error renewing a subscription
Socket is not connected for operation: Subscribe-> Error renewing a subscription
Checking 2003 with SSL...
Checking 2003 without SSL...
Socket is not connected:Exception performing request
Would welcome any help from someone wiser than me
Cheers
John
How did you capture the log from Touchdown?
I'm using Touchdown here as well and have no issues to speak of. From what it looks like it might be something server-side?
Quick connect in touchdown captures the log as it tries to connect.
I agree it all points towards a server issue, but what is different between the nexus and the hero? I have reset my hero and reconnected with the standard android active sync connnector and it works fine. I use a neuxs with the exact same settings on either touchdown or the android connector and it fails!
It is driving me mad - I have synced my outlook contacts with my gmail account so I at least have numbers etc. but without email this phone is going to end up on ebay real fast
John
Not sure, but have you set the simple password in Touchdown? It looks like that is a required policy and if touchdown doesn't report back that it is set you won't be able to configure.
because the hero doesn't support the simple pin I got my exchange admin to remove this requirement for me
An even bigger thing for me was the lack of Exchange Calendar Sync on the N1. Seems a terrible omission when the Droid/Milestone supports it without trouble.

Can't Connect to Mail Server Throgh 3G

I am having a problem accessing some particular email accounts on my X10. I use a few emails accounts, all of which have worked fine until today. Now, for some reason, I can't access any email accounts that I use with my domain name. From today, every time I try to connect to the mail server through 3G I get a "unable to open connection to server" error. I can connect to these accounts fine through wifi.
I contacted my domain host and they assured me there was no problem on their end. They gave me various ports to try and a direct IP address to use as the mail server, but nothing works. For some reason, from today I can't access any of these mail accounts on 3G, only wifi, which is very annoying.
All of my other accounts work fine, one of which is another domain hosted account. Has anybody had any problems not being able to connect to mail accounts through 3G? Were you able to find a solution? Thanks.
Try this thread:
hxxp://forum.xda-developers.com/showthread.php?t=666220
You have to replace the "x" 's
Thanks for the info, but unfortunately I couldn't find any help with that thread. It seems that the servers of my web host don't like my IP address my X10 is using and won't connect most of the time. It won't connect to any of the websites I have hosted with them or any of the mail servers, but can access any other site and mail server just fine. I'm having them look into it, but I'm not sure exactly what the problem is. It's weird that only their servers are affected.
Is there any way to manually update the IP address the X10 is getting?

Exchange server syncing problems

All my other mail accounts sync perfectly on my HD2 except my outlook exchange account which I have yet to access. All the setting (domain, mail server) are correct and my co-workers who use android, and iphone have no problem logging into their work email. What's the deal? The error message reads, "a network or server error is currently preventing your device from syncing".
I about blew my brains out trying to set up my exchange account on my HD2. The most frustrating part is that all of the settings were correct. What finally got it set up and syncing? Hitting "sync" over and over again. It took me about an hour and a half of checking and unchecking boxes until everything was finally synced for the first time. Now that it's finally set up, it's running just fine.
Not sure if it's a glitch, or just an ActiveSync thing, but it took me a while before everything synced correctly.
leo876 said:
All my other mail accounts sync perfectly on my HD2 except my outlook exchange account which I have yet to access. All the setting (domain, mail server) are correct and my co-workers who use android, and iphone have no problem logging into their work email. What's the deal? The error message reads, "a network or server error is currently preventing your device from syncing".
Click to expand...
Click to collapse
I have the same problem and did everything in my power to get it to work. The main problem with me and the company's exchange server are the Certificates are not allowing the device to sync correctly. Since we are using WMo I guess it is more difficult to overrule the Security Certificates that by the way are expired and need to be updated.
Long story short…”I gave up” and only use the POP3 line that only gives you access to emails instead of Contacts, calendar, etc…
I think all of you probably need to talk to your Admin about getting a security certificate to install on your phone.
Setting up Exchange on the HD2 is simple and works for me every time... Our server requires me to have a certificate and I've reset my phone about 5 times and set up my outlook email with no probs every single time... But to get it to sync I have to install the Security Certificate. Any secure exchange server with a smart Admin requires one to access the server from the outside...
If you are putting in the correct user, pass, domain and server address, then that is probably it. Also make sure you Data Connection is not disabled in Settings/Wireless Controls.
Hope this helps...

Exchange Sync Issue and Logging

I am one of our Exchange admins here at that company.
One thing we are seeing a growing number of are Android devices throwing an error every so often when a user is syncing mail with their mailbox on our Exchange 2010 servers.
Users are able to setup the account without issues. It seems when they are connected to wifi, they will get the "can't connect to server".
Sometimes it keeps doing this, other times it syncs fine.
One of my network guys will be helping me tomorrow, but in the meantime I wanted to see if anyone else has seen this. I googled and it seems to be a common problem with no answer.
Another thing is, is it possible to turn on some type of logging for the email app? I would like to see if it throws an error in the log.
Would this be the debug logging? Sorry, I have never gatehered logs before on an android device.
I will say I saw this when i was syncing my S3 (I just stopped syncing it so I can 'unplug' when leaving work )
I'm on Exchange 2010 and don't have any issues with my Note II or 10.1. When I was on ICS a phantom "cannot connect” message would randomly pop-up but everything still worked the way it was supposed to. It went away when I updated to JB. Some folks got rid of it by clearing cache and data in the e-mail app and re-inputting their settings from scratch. I'm guessing it's a server-side security policy issue that's preventing the device from authenticating if there's no connectivity at all.
I assume you've already run this...
https://www.testexchangeconnectivity.com/
lardo5150 said:
It seems when they are connected to wifi, they will get the "can't connect to server".
Sometimes it keeps doing this, other times it syncs fine.
Click to expand...
Click to collapse
This can be caused by lack of a FQDN A record in the DNS server, resulting in the handhelds inability resolving the internal exchange server by using the external address.
Example;
Exchange server is called EXCH01 (192.168.1.10)
external webmail address is owa.somecompany.com (200.200.200.200)
Activesync on phone is configured with external webmail address.
While the phone is on the internal wifi it requests owa.somecompany.com and resolves 200.200.200.200, however most SMB/Enterprise firewalls will not easily NAT into itself.
In a proper configuration the dns server for 192.168.1.X wireless should have a A record pointing owa.somecompany.com to 192.168.1.10.
This will also address outlook anywhere issues.

Categories

Resources