Spontaneous cacked rear glass, Google warranty won't cover. - Nexus 4 Q&A, Help & Troubleshooting

I placed my phone on a table today after arriving into a restaurant from the cold, and after a few moments thought to myself "what's that sound?", only to look to my phone and see that the rear had cracks spreading over its entirety. I then noticed there were a few grains of salt/sugar on the table where I'd placed the device. Now, I can't say for sure whether the cracking is down to the temperature change or the grains (though theses grains are clearly softer than the glass), but I can say with certainty that there was no impact.
After contacting Google's UK customer service, I've been told that any cracked glass issues are classed as user damage, regardless of the occurrence. I have seen similar reports around xda, suggesting the issue could well be down to a weakness in the rear glass.
I wonder if anyone had success in getting Google to issue a refund/replacement for this kind of problem due to manufacturing faults (which is all I can put this down to), or have suggestions on how to proceed with this.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}

There are replacements on eBay. They really aren't that expensive and it isn't that hard to replace the back.
Sent from my Nexus 4 using XDA Premium 4 mobile app

Yeah, but it'll be hard picking out all the glass bits ._.
Sent from my Nexus 4 using XDA Premium 4 mobile app

Tanmaynarang said:
Yeah, but it'll be hard picking out all the glass bits ._.
Sent from my Nexus 4 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Op could carefully cover the back with tape before removing the back.
Sent from my Nexus 4 using XDA Premium 4 mobile app

http://forum.xda-developers.com/showthread.php?t=2421343
http://www.ebay.com/itm/Housing-Bat...yWhLH8oFlPB5YaUbNiAw4%3D&orig_cvip=true&rt=nc
i would prefer matte black, but the qi coil you need to be careful of.

Related

What to do when one of your HTC letters on back cover falls off.

Just do this.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
It has some dust, but you get the point.
Looks nice, right?
LOL, that is PRECISELY what I suggested to someone who had the same question some time back.
BTW, it's a bit surprising to me the silver ring around your camera is perfectly intact. Mine started scratching and peeling off from one point just weeks after purchase (Where the ring rests on the surface where it is placed). (It is in a cover now 24x7, so, it no longer happens. Also the reason why the back letters are intact)
3xeno said:
LOL, that is PRECISELY what I suggested to someone who had the same question some time back.
BTW, it's a bit surprising to me the silver ring around your camera is perfectly intact. Mine started scratching and peeling off from one point just weeks after purchase (Where the ring rests on the surface where it is placed). (It is in a cover now 24x7, so, it no longer happens. Also the reason why the back letters are intact)
Click to expand...
Click to collapse
Well, I've had this Wildfire for a little more than 1 year, no guards/covers/cases/pouches what so ever since day 1 and it has absolutely no scratches on the screen/body (that line seen on the picture on the back "metal" isn't a scratch). Only the letters... The "T" came off today and I just removed the others, now it's unique, and good looking.
i dont get it
cedriccc said:
i dont get it
Click to expand...
Click to collapse
What dont you get?
Sent from my HTC Wildfire using XDA App
Was unique I think it looks better, might get my screwdrivers out tomorrow!
Sent from my HTC Wildfire using xda premium
I dropped by to recommend the same thing but its already said
I peeled mine off too once H came off. It looks better this way.
Sent from my HTC Wildfire using XDA App

[Q] Blobs on screen that only show when screen is dark?

Hi All,
I think I may have to return my Nexus under warranty, I am delighted with it as a tablet but have noticed I am getting blobs appear whenever the background is dark and especially on black backgrounds, I have taken a photo of them with the tablet turned off.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Anyone else experienced this?
I thought only amoled screens did this
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
It's probably the oleophobic coating coming off.
I will post a photo to show you what I mean as soon as I am permitted to.
I am surprised many people ever get past 10 posts on this forum having to type the image verification code every time and having to wait 5 minutes between posts and not allowed to post images or links!

			
				
Anyone got any ideas now photo is up?
Sent from my Nexus 7 using xda app-developers app
Maybe from your case? My case gets little dust marks on my screen.
No, not dust, I have circled the 4 blobs in orange.
Sent from my Nexus 7 using xda app-developers app
Like I said before, it looks like the oleophobic coating coming off. It's really strange that it would be coming off on a pattern like that... Is there a part of the case that has those 4 dots that could be rubbing on it?
I have something similar with my screen. It looks like a smudge fingerprint on the left side of the screen. I can wipe it off but it always comes back. I've tried soap, lens paper, water but it keeps reappearing after a few hours.
Toast95135 said:
Like I said before, it looks like the oleophobic coating coming off. It's really strange that it would be coming off on a pattern like that... Is there a part of the case that has those 4 dots that could be rubbing on it?
Click to expand...
Click to collapse
Checked and definitely no pattern like that on the case + when its closed it doesn't touch the screen anyway.
Sent from my Nexus 7 using xda app-developers app
Just thought I would update on this, the problem didn't really get any worse but also didn't resolve so I have recently sent it back to Asus as it was nearing end of warranty period and they have put a brand new screen on now so a good outcome.

Xperia SP Deficiencies Thread

Hey I wanted a place where people can post deficiencies or malfunctions that can only be fix(or not) by returning your beloved Xperia SP. Here is mine, it looks white powder or speck under my screen that seemed to magically appear.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
I am happy with the rest of my phone.
denenatse said:
Here is mine, it looks white powder or speck under my screen that seemed to magically appear.
Click to expand...
Click to collapse
I have the same problem !
Sent from my C5303 using xda app-developers app
In my SP the lower left corner where you take off the back cover has lifted completely (not the cover itself, the internals lifted too), so there's like a 1mm gap between where the plastic cover sits and the aluminum frame
Tried to push it down but it doesn't budge (and I don't want to use too much strength or I might damage something else)
Also it doesn't look like any screw is loose
Really weird problem, hopefully warranty won't BS my about this, I never dropped or scratched the phone or anything...
ZakooZ said:
In my SP the lower left corner where you take off the back cover has lifted completely (not the cover itself, the internals lifted too), so there's like a 1mm gap between where the plastic cover sits and the aluminum frame
Tried to push it down but it doesn't budge (and I don't want to use too much strength or I might damage something else)
Also it doesn't look like any screw is loose
Really weird problem, hopefully warranty won't BS my about this, I never dropped or scratched the phone or anything...
Click to expand...
Click to collapse
Mine is like that too! I forgot to mention it. The bottom of the very cover is raised (not flush with the light bar)
The only problem I have is, the screen not waking up sometimes. Other than that everything seem to be normal.
Sent from my C5303 using xda app-developers app
So i phoned Sony and they are going to fix it. They sent me a Puralator RMA
Sent from my C5306 using XDA Premium 4 mobile app

[Q] broken screen

I had my screen glass broken down upto about 60% of the screen glass the screen itself is ok . But the touch works in the nonbroken area.
What should I replace?
A screen glass with a digitizer or without?
Complete assembly. You will lose responsiveness if you replace digitizer only as I did on my galaxy s3. OEM assembly is $128 shipped on ebaym
Sent from my neXus⁴ using Tapatalk 2
The screen and digitizer on this device are basically superglued together and therefore you can't replace one without the other
Sent from my Nexus 4 using xda app-developers app
aanonymoushuman said:
The screen and digitizer on this device are basically superglued together and therefore you can't replace one without the other
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
that is correct. "Fused" would be the proper description for it Lol.
Thanks guys for the contribution
It seems like the assembly is the solution but for the sack of the lack of money I wanna know what's the broken part is it the screen glass only or the screen glass and the digitizer
Thanks again
1slow4G said:
Complete assembly. You will lose responsiveness if you replace digitizer only as I did on my galaxy s3. OEM assembly is $128 shipped on ebaym
Sent from my neXus⁴ using Tapatalk 2
Click to expand...
Click to collapse
Nevermind
aanonymoushuman said:
The screen and digitizer on this device are basically superglued together and therefore you can't replace one without the other
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Nevermind.
Not that difficult but I digress. Same as S3 more or less. PM me is you wanna save $70.
Sent from my SM-N900P using JellyBombed Tapatalk 2
Edit:This is all you need
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}

replacement options for Gs4 screen? WELP!

I'm having screen issues! :X
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
what are my options besides insurance to replace? would screen be easy enough to fix or does it look like inside of screen?
Jacob2kD said:
I'm having screen issues! :X
what are my options besides insurance to replace? would screen be easy enough to fix or does it look like inside of screen?
Click to expand...
Click to collapse
Did it happen by its self or you did this did you drop it or something
Sent from my GT-I9500 using Tapatalk
medoooooo said:
Did it happen by its self or you did this did you drop it or something
Sent from my GT-I9500 using Tapatalk
Click to expand...
Click to collapse
dropped it from two feet! was in the rugged zero lemon 7500 mAH case :X DOH =/
Might be able to get away with a warranty claim as it's all damaged underneath, just say you didn't drop it or anything
Sent from my GT-I9505 using xda app-developers app
imlgl said:
Might be able to get away with a warranty claim as it's all damaged underneath, just say you didn't drop it or anything
Sent from my GT-I9505 using xda app-developers app
Click to expand...
Click to collapse
Who gets warranties on smart phones these days? I paid the $8/mo to Sprint for their warranty plan for two years for basically nothing. Unless you're a clutz (which we all can be at times, sh*t does happen), most people I would like to think that hang around XDA take care of their phones like they are newborn babies (that is, we'll hold them ever so gently but will throw them in a fighter jet traveling 1000000mph).
In any event OP, I would guess the problem is with your digitizer, since that is what makes the magic happen and produce our images. You could try taking your phone apart to see if by some miracle the ribbon was knocked loose. Otherwise, might need a new digitizer.

Categories

Resources