Database Users

Exchanging screen lift + damaged unit

Hi guys
I bought a N7 last month and recently in the few weeks notice the screen lift issue.
After looking on the forum, I read someone said stack a bunch of stuff on top of the screen while playing a movie on the device to heat it up and hopefully reheat the glue to glue the screen.
And so I did, and unfortunately stacked too much stuff on top of the screen. When I tried to remove the stuff, I accidentally dropped one of the item on the bezel.
I know, Its fault on my part and I wasn't going to RMA if stacking fixed the issue, BUT the lifting came back and now I am forced to exchange the device. The problem is, the bezel has a tiny dent in it due to the drop.
Just wondering should I still RMA? Will they charge me more to repair the bezel? The dent is no more than 2mm but it is quite obvious as it is on the front part of the screen. (I'm so glad the screen didn't crack)
Basically a nightmare trying to stack heavy stuff on top of the device, What was I thinking? I really don't know.

Have you tried to place aluminium paper under the screw.
In fact it should go under the plastic which is under the screw.
Not directly under the screws...
It worked for me.... Because the mother card push the screen out.
Sent from my Nexus 7 using Tapatalk HD

swisstourist said:
Have you tried to place aluminium paper under the screw.
In fact it should go under the plastic which is under the screw.
Not directly under the screws...
It worked for me.... Because the mother card push the screen out.
Sent from my Nexus 7 using Tapatalk HD
Click to expand...
Click to collapse
No, I didn't open the unit yet.
I thought of doing an exchange first, and if that one still has screen separation problem, I will probably take the problem into my own hands.
My post here was asking if I will be charged for that 2mm dent on the bezel. I have already requested a RMA and have received the RMA email, but they said they will put $200 on my card on hold until they received the original unit. And if the original unit does check out per warranty coverage, they might charge me to repair it.
At least, thats what I read on the ASUS warranty card.
I know its kinda dumb, but the dent make me want to get a replacement even more even though it was originally my fault for causing it.
Has anyone else tried exchanging a damaged device? what are your experiences?

Back panel cracked in my pocket never dropped?

Ive had my nexus 4, for about a 1week. I'm very careful with my phones. Had the iPhone since the 3G-till the 4S switched back and forth beetween android. Having the G1 and the G2 then G2x and the GS3 now I have the nexus 4. Never having problem with a cracked screen on ANY PHONE. After a long shift at work 12hrs at a (Nissan dealership) I take my phone out of my pocket and the back is cracked?!?! Not once did I drop it or bump it in my jacket. So my only conclusion is that the phone is very sensitive and maybe with the slight pressure with crack? Anyone have same problem or info? Currently waiting for Google to send me my replacement. Hopefully I'm under warrnty for the crack. (fingers crossed)
Sent from my Nexus 4 using xda app-developers app

You must have bumped it or bent it. Glass doesn't crack by itself. Otherwise there would be tons of these posts on here.
That being said the back glass does look pretty thin, so a hit in the right (wrong) place could do the damage maybe. I dunno. Mine is caseless and it's still perfect.

AW: Back panel cracked in my pocket never dropped?
Maybe heat and cold diferences Do you have a pic of it ?
Sent from my HTC One X using xda premium

There are a few posts out there with this issue.
One off the top pf my head is:
http://forum.xda-developers.com/showthread.php?t=1999345
Not sure if it was in that thread or another but I saw a user say they had it on their desk, heard small popping/crackle noise, and the back of his N4 spider webbed from the bottom corner, which would support the idea of the temp changes causing it.

Bull****.
Sent from my Nexus 4 using xda premium

Because of its size it seems easy to angle it in a way where it can get flexed. I experience this using my.phone in my pockets often.

Two weeks of your time and $64 + shipping there is what it cost me. Google will not cover damage as a warranty claim and LG won't quote a price to repair. Good luck

Hi
christianrms said:
Two weeks of your time and $64 + shipping there is what it cost me. Google will not cover damage as a warranty claim and LG won't quote a price to repair. Good luck
Click to expand...
Click to collapse
These phones can't really be kept in a trouser (pant) pocket without some potential problems. I think the main issue is when you go to sit down, your pocket bends into a right angle, and your phone wants to follow that shape. Being a fairly large phone it can't get find a space in your pocket where it isn't under some forces trying to bend it.
Eventually your phone starts to bend slightly, this at best may just cause the glass back to pull away from the back adhesive, at worse it bends enough to break the glass. It seems a similar issues were the cause of Wi-Fi antennas disconnecting internally on the HTC One X.
These type of devices are not called "pocket phones", they are called "smart phones" and don't respond well when stuffed into a trouser pocket.
Regards
Phil

My nexus 4 cracked as well. Had it inside a warm gym changing room then put it in my coat pocket ,which btw is big enough and located so that it wont bend the phone at all. I then went outside (imin the uk where it is snowing hence cold) then pulled it out and it had got a crack on it. Not happy to say the least, and no its not covered by lg warrenty.

PhilipL said:
These phones can't really be kept in a trouser (pant) pocket without some potential problems. I think the main issue is when you go to sit down, your pocket bends into a right angle, and your phone wants to follow that shape. Being a fairly large phone it can't get find a space in your pocket where it isn't under some forces trying to bend it.
Eventually your phone starts to bend slightly, this at best may just cause the glass back to pull away from the back adhesive, at worse it bends enough to break the glass. It seems a similar issues were the cause of Wi-Fi antennas disconnecting internally on the HTC One X.
These type of devices are not called "pocket phones", they are called "smart phones" and don't respond well when stuffed into a trouser pocket.
Regards
Phil
Click to expand...
Click to collapse
That's the reason I wear baggy drawers! Carry a lot of things in them including this fragile glass phone! :good:

Does your S5 battery door creak/squeak when you put pressure in certain areas?

Does your S5 battery door creak/squeak when you put pressure in certain areas?
I have one that does creak/squeak when you put pressure where the Samsung logo is (under the auto focus), and another S5 that doesnt.
Does yours?
Put a good amount of pressure - is this normal?

Is your snapped on properly?
Sent from my SM-G900P using Tapatalk

Nope, mine doesn't make any noise at all when I put pressure on it. Like eyecon said above, you sure it's on securely? If so, perhaps there's a defect with your back cover. But yeah, that's definitely not normal behavior.

Ya if it squeaks, I'd get it exchanged since it may not be closing and snapping in properly, thus negative the water resistant seal
Sent from my SM-G900P using Tapatalk

no issues here, my battery door is strongly in place. But i do have some doubt about the rubber gasket in the back, if you guys want to take a look at my thread and post your findings it would be greatly appreciated
http://forum.xda-developers.com/showthread.php?t=2716219

U should get it exchanged with warranty.This should not happen.
Sent From HTC One Android Revolution 62.0 KitKat 4.4.2. Sixth Sense

BrandonPrice31 said:
Does your S5 battery door creak/squeak when you put pressure in certain areas?
I have one that does creak/squeak when you put pressure where the Samsung logo is (under the auto focus), and another S5 that doesnt.
Does yours?
Put a good amount of pressure - is this normal?
Click to expand...
Click to collapse
Mine does. I went to the store and asked for another to check on it and it did the same thing in the same location (in the middle of the power button side). I switched two covers on two phones and all combinations were with the exact same problem. Guess a bad batch or who knows what. It's driving me crazy . I'm waiting for my UAG case which I guess will cover up the issue.

Mine does. And it irritates me like anything. Going to the store to get it replaced.

Anyone else with this problem?

Sensamic said:
Anyone else with this problem?
Click to expand...
Click to collapse
If you have it go to your store and change it.
I have try that in the store and my was fine, but try it on the spot, so you don't have to go back again

I have the same problem and the Samsung support mean to me, I must send my phone to the Samsung repair. They are crazy, I don't like to send the complete phone to change 1 back cover, next week I wend to the provider where I bought the phone and then I see, maybe they'll change the cover

Yup, have that too but it doesn`t bother me a bit. I use a flipcase or s-view case anyway.

My wireless charging back cover creaks like mad. Worse place are just below the power button and above the camera lens.
Sent from my SM-G900F using Tapatalk

A phone that creaks bothers me a lot.

Today I started to notice this on my s5. It's mostly on the right side, but it can squeak a little if pressed in the middle. It's not something that is very audible but what worries me is if waterproofing is compromised or not.
Also, it's fully snapped on and o checked that multiple times
EDIT : Just noticed that pressing on the heart rate area, the case gives in a bit and has a small gap. I poured a bit of water on top of it to see if it would leak a lot of water (haven't used the phone on water or tested the waterproof before) and after i take out the case a bit of water entered through there. It wasn't much, but maybe if it was submerged in a bit more water it would leak more inside and i don't know if it would reach the battery or not. Is it normal for water to enter there? Or is there a problem in the case?
Also, in most all of the inserts the cover clicks when i put it back on, except on that right side that i mentioned. Funny enough, the water leak on the heart rate sensor is on the left side of it.

griffin_1 said:
Just noticed that pressing on the heart rate area, the case gives in a bit and has a small gap. I poured a bit of water on top of it to see if it would leak a lot of water (haven't used the phone on water or tested the waterproof before) and after i take out the case a bit of water entered through there. It wasn't much, but maybe if it was submerged in a bit more water it would leak more inside and i don't know if it would reach the battery or not.
Click to expand...
Click to collapse
Anyone can tell me if this is "normal" or if i should take it to warranty? Is a back case even covered under warranty?

griffin_1 said:
Today I started to notice this on my s5. It's mostly on the right side, but it can squeak a little if pressed in the middle. It's not something that is very audible but what worries me is if waterproofing is compromised or not.
Also, it's fully snapped on and o checked that multiple times
EDIT : Just noticed that pressing on the heart rate area, the case gives in a bit and has a small gap. I poured a bit of water on top of it to see if it would leak a lot of water (haven't used the phone on water or tested the waterproof before) and after i take out the case a bit of water entered through there. It wasn't much, but maybe if it was submerged in a bit more water it would leak more inside and i don't know if it would reach the battery or not. Is it normal for water to enter there? Or is there a problem in the case?
Also, in most all of the inserts the cover clicks when i put it back on, except on that right side that i mentioned. Funny enough, the water leak on the heart rate sensor is on the left side of it.
Click to expand...
Click to collapse
Mine creaks on the right side as well, and I made sure the case is fully snapped all around. And just like yours, in most all of the inserts the cover clicks when i put it back on, except on that right side. Its annoying at times, but I learned to ignore it most of the time. I wnot bother exchanging or returning. Had the phone for couple months now.

crazyalee said:
Mine creaks on the right side as well, and I made sure the case is fully snapped all around. And just like yours, in most all of the inserts the cover clicks when i put it back on, except on that right side. Its annoying at times, but I learned to ignore it most of the time. I wnot bother exchanging or returning. Had the phone for couple months now.
Click to expand...
Click to collapse
Its something that only a few people seem to experience because i haven't found many reports of it, only a few. Probably some batches of phones with a production problem or not so good quality control, i don't know =/ But i do know that all the clips are snapped on or at least look like it.
I actually contacted Samsung about it but got the generic and expected reply to take it to a repair center to analyse the phone - which i didn't. My main concern would be any problems with waterproofing, but i just putted on a case and don't think much about it now actually.

Discovered a manufacturing defect in the waterproofing of at least two D6653 phones

Hey,
Just making this post to bring to light a common manufacturing defect I've discovered in at least two Xperia Z3 D6653 phones around the wrist strap hole. Apparently it's not completely sealed, and will leak air and water. As a hacky solution I've taped over the hole with electric tape, and that seals the device. I assume it's present in many more phones if the same problem showed up in mine. Just wanted to get the info out there before people start submerging their new phones.
I've made a video to demonstrate the issue:
(remove the spaces in the link. I'm having to obfuscate because I don't have the requisite post count)
htt
p://ww
w.youtube.co
m/
watch?v=6VpuMfpxCrQ

Wow. I can get the same thing to happen when I press against the lanyard hole vs not. However, before finding out about this, I previously dunked this phone in water with a video playing for about a minute and it continued to work fine. Was it only a matter of time before water would get it and make my phone fail? I'm not sure. But there I can't think of a good reason why the pressure will increase and stay high with the lanyard hole closed vs open and the pressure equalizes. I have the D6616.

lvlonkey said:
Wow. I can get the same thing to happen when I press against the lanyard hole vs not. However, before finding out about this, I previously dunked this phone in water with a video playing for about a minute and it continued to work fine. Was it only a matter of time before water would get it and make my phone fail? I'm not sure. But there I can't think of a good reason why the pressure will increase and stay high with the lanyard hole closed vs open and the pressure equalizes. I have the D6616.
Click to expand...
Click to collapse
I previously used the first phone underwater very briefly (about 30-60 seconds), and it seemed just fine. Though I tried it later for about 5 straight minutes and it started getting very hot in the lower left hand corner and it made a buzzing sound from that same area around the hole. It also wasn't very deep at all, only about 3-4 inches of water.

Fixed the video link for you: http://www.youtube.com/watch?v=6VpuMfpxCrQ
Manufacturing defect. The Z3 is full of it! :/
Attached is mine with an uneven flap.

hanime said:
Fixed the video link for you: http://www.youtube.com/watch?v=6VpuMfpxCrQ
Manufacturing defect. The Z3 is full of it! :/
Attached is mine with an uneven flap.
Click to expand...
Click to collapse
My 3rd one had that lol, 4th one so far seems aesthetically good.

abhinav.tella said:
My 3rd one had that lol, 4th one so far seems aesthetically good.
Click to expand...
Click to collapse
I'm trying to get another exchange from the ebay seller. Here goes nothing. Sorry for the off-topic.

Mines goes from 1007 to 1116 and straight back down to 1007. Should I be worried?
Sent from my D6603 using XDA Free mobile app

I was the one on your YT vid that suggested using black RTV silicone, in place of electrical tape, to seal up this apparent hole. RTV silicone is rubbery when dry and yet can easily be removed when needed and will not damage the phone. As well, it is black so it will match the phones body to some degree. If needed, get a toothpick and pop out what you filled in. If not, leave it forever and seal up the hole.

That's a good idea but I'm annoyed by the fact that we have to resort to these fixes for something that shouldn't be a problem in the first place.

How are you 100% positive that just because it leaks air, it is not waterproof. I fish a lot and wear breathable wader that do not let water in but it is not air tight since it lets water vapor/air out. Water molecule is relatively large compare to air molecule.

Someone should make a tiny rubber plug, I'd buy one just to ease my paranoid side.
aquaholik (interesting SN to point this out) made a good comment as well, things can be watertight but not necessarily airtight and this could be by design to let the internals breathe

Agree with aquaholik. And the most important part, shouldn't the barometer sensor have access to air? How else can it measure the pressure of air?

lvlonkey said:
That's a good idea but I'm annoyed by the fact that we have to resort to these fixes for something that shouldn't be a problem in the first place.
Click to expand...
Click to collapse
Agreed 100%. But I will take my idea over a piece of tape any day
se1000 said:
Someone should make a tiny rubber plug, I'd buy one just to ease my paranoid side.
Click to expand...
Click to collapse
use my RTV Silicone idea and you will get just that. It will form the area and make an impression and IF you opt to take it out, you would have a "plug" of sorts.

My phone has this behaviour as well. I already had it in water briefly.
This might be a seal/mebrane to account for heavy pressure changes.

Bäcker said:
My phone has this behaviour as well. I already had it in water briefly.
This might be a seal/mebrane to account for heavy pressure changes.
Click to expand...
Click to collapse
I'm copying my response to a reddit post I made about the video...
...the first (now non-functional phone) only lasted about 5 minutes in about 3-4 inches of water. When I pulled it out of the water, it was buzzing and really hot in the lower left corner, which is exactly where the lanyard hole is.
This is very strong evidence that water got in through that hole, especially since the rest of the phone is so well sealed. Plus lasting only 5 minutes at that depth is clearly below the rated performance of 1.5 meters for 30 minutes.
When I got the first phone, I tested the waterproofing of the device by putting it in a dish of water for about a minute, and it seemed just fine after coming out. So I assumed it was sealed, but it simply took much longer for water to enter.
Given my experience with the first phone, I'd rather play it safe and just tape over the hole than risk damaging yet another device in conditions that are well within spec.

Yeah, I totally understand where you are coming from. But if there was indeed a membrane/valve to counter dramatic pressure changes, then closing this pathway could lead to new problems.

Bäcker said:
Yeah, I totally understand where you are coming from. But if there was indeed a membrane/valve to counter dramatic pressure changes, then closing this pathway could lead to new problems.
Click to expand...
Click to collapse
That's true if it's by design. Which it may still be.
However, I'm going to just run 100% with it plugged and see if anything happens. I really can't afford to lose yet another phone in just a few weeks, and If I do get any negative side effects, I'll be sure to report back.

I'm so paranoid. After reading everywhere complains about the questionable waterproof of the Z3, I decided to give it a ride and check out if it really survives, as I still have the return policy and I was really scared but I put it in water, not to deep, took a little bucket and filled it with about 10-15 cm water and waited for about a minute. As I expected it survived well and I didn't see any abnormalities. Then I dried it up using a microfiber towel and everything works fine. I'll see the next days if I find something strange but everything seems fine. Speakers and microphone work well.

Send your other one through sony repair.
They should cover it as long as the indicators arent red.
They repaired my original Z which displayed water damage, but because the indicators didnt turn, fixed it.
Its clearly a manufacture defect if it is the lanyard hole being open which is causing the problem.

killa78 said:
Send your other one through sony repair.
They should cover it as long as the indicators arent red.
They repaired my original Z which displayed water damage, but because the indicators didnt turn, fixed it.
Its clearly a manufacture defect if it is the lanyard hole being open which is causing the problem.
Click to expand...
Click to collapse
they should cover it even if the indicators are red, they market it as a water resistant device.

Small Plastic Piece Wedged Under Screen

I just received a new Sprint Galaxy S7 Edge in the mail a few days ago. As I was applying a new screen cover, I noticed a very small green piece (what I assumed was plastic) sticking out from the edge of the phone (though not by much, it didn't even make it passed the silver metallic looking frame). It bothered me quite a bit (maybe more than it should), but I was also concerned that maybe this piece went in deeper than I could see, and compromised the water resistance (glue seal). So, I grabbed a small razor blade and, without actually sticking it into the edge of the phone, just tried to move the plastic piece. After a little bit of moving, I got it to actually come out. It was a green triangular plastic piece pictured in the attached image.
So what could this piece be from? Should I be concerned? Should I return the phone and wait however many days for another and be out the $10 spent on a screen protector?
Any input would be appreciated.
Edit:
I've attached an image showing where exactly the piece was lodged.

Was it under the actual screen or the screen protector?

RileyIssKing said:
Was it under the actual screen or the screen protector?
Click to expand...
Click to collapse
I've updated the original post with an image showing where exactly the piece was lodged. It was between the screen itself and the metal/plastic piece outlining the phone.

hotelmariofan said:
I've updated the original post with an image showing where exactly the piece was lodged. It was between the screen itself and the metal/plastic piece outlining the phone.
Click to expand...
Click to collapse
If you have had the phone long Idk if there is much you can do because I don't think it would have come from Samsung like that. It may have been in your pocket and it just ended up happening. Sorry if I was no help.

RileyIssKing said:
If you have had the phone long Idk if there is much you can do because I don't think it would have come from Samsung like that. It may have been in your pocket and it just ended up happening. Sorry if I was no help.
Click to expand...
Click to collapse
I've had it for 3 days and only just opened it yesterday, so it has received one day of use, and I noticed this soon after opening the box and applying the screen cover.

hotelmariofan said:
I've had it for 3 days and only just opened it yesterday, so it has received one day of use, and I noticed this soon after opening the box and applying the screen cover.
Click to expand...
Click to collapse
Take it to a Samsung center (usually inside of a best buy) and talk to them. If it was a Samsung made problem then you should be able to get your phone replaced or repaired under your warranty if your water seal is broken.

Put it in water and see if the seal is broken, do it now before the return period ends. If it takes in water, return it, If not I would not be to concerned.
Sent from my SM-G935F using Tapatalk

grneyez said:
Put it in water and see if the seal is broken, do it now before the return period ends. If it takes in water, return it, If not I would not be to concerned.
Sent from my SM-G935F using Tapatalk
Click to expand...
Click to collapse
While it has IP68 rating, they don't guarantee that it's waterproof, so IIRC, they don't actually cover the phone for water damage. So if the seal is in fact compromised, I'd be screwed.

Then return the phone and get it exchanged.
Sent from my SM-G935F using Tapatalk