Database Users

Can anyone clarify what a hard reset really does?

OK, I know that may look like a dumb question (and maybe it is!!!)
I have just unlocked my Vario 2 using the "Pof" method with both Sim and SuperCID.
Problem is, my phone needs to be sent back (long story - but basically I am getting a replacement Vario 3). Now obviously I am concerned they will tell me "sorry youve been playing with your phone sonny - its no longer under warrenty", so need to get it back to factory settings if I can.
I appreciate a hard reset will basically wipe any files I have, contacts and settings etc, but will this remove the unlocks that have been done? ie It really does go back to factory settings - or do these unlocks stay on there?
I have been searching the forum and WIKI, but not found the solution. I did think I would need to install a T-Mobile Rom - but all I could find was a hungarian version - which whilst in English, would probably look worse than as I currently have it!
Any help appreciated.
Thanks
EDIT:
For the record, if it makes any difference:
ROM Version 1.21.110.3
Rom Date 06/19/06
Radio version 1.16.00.00
Herm300 IPL-1.01
SPL 1.40.0lipro

a hard reset simply formats the internal drive on the phone and resets it to the factory settings.
generally t mobile wont bother looking at things like that, i unlocked my vario, dropped it, it smashed, they just replaced it after trying to repair it.
A few people have flashed new roms and bricked it, sent it back, tmobile are none the wiser, they are probably unaware people to this to their handsets!
we are all just stupid customers as far as they are concerned!
personally i wouldnt worry about it!

andaroo said:
a hard reset simply formats the internal drive on the phone and resets it to the factory settings.
generally t mobile wont bother looking at things like that, i unlocked my vario, dropped it, it smashed, they just replaced it after trying to repair it.
A few people have flashed new roms and bricked it, sent it back, tmobile are none the wiser, they are probably unaware people to this to their handsets!
we are all just stupid customers as far as they are concerned!
personally i wouldnt worry about it!
Click to expand...
Click to collapse
OK thanks for that. So I assume a hard reset will not over write anything regarding the bootloader radio change and unlocks? I appreciated that it resets the OS - hence the question.
I agree that they probably wouldnt in most cases look into the phone and check, but they have put a note on my account about "charging if not found faulty".
The problem I have been getting is missing calls - even if I am in a strong signal area. I actually work at Waterloo Railway station - and I would doubt too many places would get a better signal! An incoming call is made, my phone doesnt ring and the caller gets a single ring, then nothing. From what I can now gather, this may be to do with the cell shaking hands but not really being connected. ie the phone/cell are duping each other. This appears to be a 3G issue (so is probably likely to still be there on exchange.) Now the silly thing I have noticed; the phone seemed fine until I got web'n'walk put back on and the problem happens once I have been online. Strangely at the moment, I dont think the problem is persisiting (ie Im not aware of missing calls - though of course thats difficult to quantify unless someone tells me!)
Anyway - I have a feeling they will be looking more into this phone as this replacement will be my 5th! (The previous had similar problems with calls being made or incoming that would just fall over before being answered and the signal being completely lost when it was happening. Slightly different this time - but sound related!)
So will there be a way to put it back to being locked and the correct bootloader etc being shown?
Many thanks

I had the same problem with rejected and dropped calls, tmobile couldnt care less from what i learned or are unaware of the problem! try this
1. lock the phone to gsm only (this solved it pretty much straight away)
2) remove the voicemail from your account
3) If you are using gprs data, you will rarely get a phone call through, and by using it i mean looking at web pages or having programs update in the background.
Downgrading the bootloader is way above my head so i wouldnt like to advise.
As regard to relocking the phone to the network, i dont think thats possible, in any event, why would they check the simlock if the phone is having problems with calls!
If its your fifth handset, you should be looking at changing the model at least because thats ridiculous.
It sounds like a network issue rather than a handset problem!

andaroo said:
I had the same problem with rejected and dropped calls, tmobile couldnt care less from what i learned or are unaware of the problem! try this
1. lock the phone to gsm only (this solved it pretty much straight away)
2) remove the voicemail from your account
3) If you are using gprs data, you will rarely get a phone call through, and by using it i mean looking at web pages or having programs update in the background.
Click to expand...
Click to collapse
Yeh, the problems on this phone didnt start until I began using the net again. They did suggest switching off 3G, but since I bought the phone specifically on the promise of a fast connection and HSPDA speeds, that really is an unacceptable solution! I appreciate that signal varies etc - but if a central location where I work isnt good enough, then T-Mobile really shouldnt be advertising themselves as a 3G network!
As it happens, voicemail was switched off on the account. It got put back on again a week ago - and sods law - things now seem to be working, though internet speeds are still very slow.
As regard to relocking the phone to the network, i dont think thats possible, in any event, why would they check the simlock if the phone is having problems with calls!
Click to expand...
Click to collapse
Dunno really. Its just a concern they will and then use it to wriggle out of an exchange!
If its your fifth handset, you should be looking at changing the model at least because thats ridiculous.
It sounds like a network issue rather than a handset problem!
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Click to collapse
When I phoned, I was just looking to get a repair, but it was them that offered a Vario 3 which I accepted. It was agreed for them to be sending the set to me (last Thursday) but all that arrived was a grey bag to send my old one back. I spoke with them at great length again last night and suggested a straight courier swap so I wasn't without a phone. They went through to their repair department, who have now flatly refused the phone change - despite it being agreed already!
Anyway I spoke to another manager who went through my "book" of notes and quoted the sale of goods act and merchandisable quality thing and he has agreed they really have to address this. He is phoning me back today and he did come across as helpful and reasonable. (The second one in 2 weeks - must be a record!!!)
I do agree though, that this issue is likely to be the network and not the phone. I would really love to use O2 as at work and home I get 100% coverage and never had any problems at all - but I ain't paying their data rates! Maybe 3 will be ok - but again, when I had them a few years back, at home they were dire so never bothered again. But one thing is pretty certain, in 5 months time, T-Mobile will be history unless they make amends in a big way and these problems become non existant.
Thanks for your help..... its appreciated.

G1 is making buzzing noise

I have only had the G1 for a week or so but ever since i got root and upgraded to rc33 i noticed that right when i make a phone call i get a buzzing noise in the earphone.
It sounds the same as when your phone is near a speaker and you get a phone call and the speaker starts to buzz and beep. It does it for about 10 seconds and then stops and then comes back after 30 seconds...
anyone else experiencing this?
really starting to annoy me...
first the creek in the screen and now this
any help will be appreciated

My first g1 had this problem I called customer care and did it for him over the phone and they replaced it. Mine was 100% stock as it was a rc30 before we could root. Mine would happen right after I hung up a call or stopped playing music. Just call customer care and they will fix the issue

diabolical28 said:
My first g1 had this problem I called customer care and did it for him over the phone and they replaced it. Mine was 100% stock as it was a rc30 before we could root. Mine would happen right after I hung up a call or stopped playing music. Just call customer care and they will fix the issue
Click to expand...
Click to collapse
I dont think i can call customer care because I didnt buy it from tmobile or a licensed retailer. More from a third party(was a brand new set though). Also not signed up for tmobile.

well outside the tmobile aspect maybe you could get it exchanged but with mine it was defective and replaced. i think its just the unit itself not the update you made to it. maybe another poster has had this problem and been able to fix it. with mine i refused to accept faulty equip as brand new merchendice

Ok so I called HTC today and they told me that they do not do tech support on teh G1 so i was transferred to a TMobile line.
T-mobile told me that it is something that needs to be handled by HTC so they transfer me back to HTC.
HTC rep says that i need to have T-Mobile do troubleshooting first so I get transferred back to T-mobile
T-Mobile representative now tells me that she does not have the correct Documentation to instruct me on how to do a "Hard Reset" so i tell her that i already know how to do all of that and i already did it.
haha now back to HTC so maybe they can repair or replace mine...
Lets hope no more transferring
estimated talk time 2hrs 30min

Same problem here!
Mine (ADP1) had the buzz from day one. Unfortunately, there's no way I could replace it.
The buzz is there when I'm calling, before the other side picks up. If I move the screen just a little bit to the side, there's a abrupt change in buzz volume and then it disappears. If I let go of the screen, the buzzing reappears.
Sounds like a hardware problem (like a bad contact or something).

I didn't have the issue initially but started getting it after a firmware/radio update.
What radio version are you guys running, and what firmware?
Note, im on an ADP1 with AT&T and the radio update from RC33
Also, I noticed that this is highly reproducible when EDGE data is being transferred

Mine also goes away when i move my screen slightly either way.
I think it might be because of the network we are on because im on ATT edge network using the RC33 update.
If it is quite enough i can hear the beeping buzzing sound when data is being transferred as well.
Might be something that we will need to live with...

kp126 said:
Mine also goes away when i move my screen slightly either way.
I think it might be because of the network we are on because im on ATT edge network using the RC33 update.
If it is quite enough i can hear the beeping buzzing sound when data is being transferred as well.
Might be something that we will need to live with...
Click to expand...
Click to collapse
Weird... Well I found a post on the T-Mobile forums about someone complaining about it...
I also noticed that the problem doesnt occur when GPRS is being used (to my knowledge at least).
I'm hoping that maybe the next true official ADP update will fix all this, keep your fingers crossed

someprogr said:
Weird... Well I found a post on the T-Mobile forums about someone complaining about it...
I also noticed that the problem doesnt occur when GPRS is being used (to my knowledge at least).
I'm hoping that maybe the next true official ADP update will fix all this, keep your fingers crossed
Click to expand...
Click to collapse
any useful info in the tmo forums?

kp126 said:
any useful info in the tmo forums?
Click to expand...
Click to collapse
No, just some 1 post thread about a guy that complains about it not working on EDGE... Most likely the guy has AT&T as well..
Do you think it may have anything to do with running RC33? As I said, I updated to ADP1.1 with the RC33 radio and JF 1.43, but I truely have no idea if it was doing it prior to the upgrade.

someprogr said:
No, just some 1 post thread about a guy that complains about it not working on EDGE... Most likely the guy has AT&T as well..
Do you think it may have anything to do with running RC33? As I said, I updated to ADP1.1 with the RC33 radio and JF 1.43, but I truely have no idea if it was doing it prior to the upgrade.
Click to expand...
Click to collapse
the problem is that i dont remember if it was doing it before i flashed to rc33 either which means it probably wasnt because it is something that is very noticeable right away. I wouldnt miss something like that. I am willing to downgrade to rc19 just to test it out if no one else has any other ideas. really dont want to do it because i installed a bunch of stuff and have everything finally customized to the way i want it. but if necessary then it will be done

kp126 said:
the problem is that i dont remember if it was doing it before i flashed to rc33 either which means it probably wasnt because it is something that is very noticeable right away. I wouldnt miss something like that. I am willing to downgrade to rc19 just to test it out if no one else has any other ideas. really dont want to do it because i installed a bunch of stuff and have everything finally customized to the way i want it. but if necessary then it will be done
Click to expand...
Click to collapse
Same here... Not only that, I upgraded the radio to RC33... From what I understand, the original radio.img from stock ADP1 is irretrievable -- So reverting to an older baseband is not an option. If it really starts to nag me, i'll either downgrade and try it out, or wait it out for an official update for ADP.
What really bugs me is the fact that no one else with AT&T is reporting this issue, making me think its a hardware defect.

someprogr said:
Same here... Not only that, I upgraded the radio to RC33... From what I understand, the original radio.img from stock ADP1 is irretrievable -- So reverting to an older baseband is not an option. If it really starts to nag me, i'll either downgrade and try it out, or wait it out for an official update for ADP.
What really bugs me is the fact that no one else with AT&T is reporting this issue, making me think its a hardware defect.
Click to expand...
Click to collapse
But if it is a hardware defect then what about the TMO users who would be experiencing this problem.
There is no possible way to flash the older radio? remember it being possible with wm(of course two totally diff beasts)
If it is hardware, i think i convinced htc to help me with it. The reason i didnt want to do it is because i put on some protective gear on the phone which i shelled out around 25 dollars for (shield skins and unique skins) if i send it in, most likely i will receive another phone.
Hoping it is software and not hardware.
Keep me updated

kp126 said:
But if it is a hardware defect then what about the TMO users who would be experiencing this problem.
There is no possible way to flash the older radio? remember it being possible with wm(of course two totally diff beasts)
If it is hardware, i think i convinced htc to help me with it. The reason i didnt want to do it is because i put on some protective gear on the phone which i shelled out around 25 dollars for (shield skins and unique skins) if i send it in, most likely i will receive another phone.
Hoping it is software and not hardware.
Keep me updated
Click to expand...
Click to collapse
From what I understand in the forums and IRC (Heard from reputable sources like Disconnect) they told me that there was no way to grab the radio from the stock ADP1 hardware. I'm surprised HTC is going to take a look at it, as it is a dev phone and not a branded G1. I may eventually go that route if it starts to really annoy me me, but I'd rather downgrade first rather than actually ship it in (And if im going to ship it in, I'm going to wipe everything so it wouldnt matter anyway).
Let me know if you find out any info, and I'll post if I can figure something out along the way as well.

i have att and i also get the "da da drrr" from phone earpiece when placing a call. i dont get that noise when im on wifi though so i believe its gprs related.

someprogr said:
From what I understand in the forums and IRC (Heard from reputable sources like Disconnect) they told me that there was no way to grab the radio from the stock ADP1 hardware. I'm surprised HTC is going to take a look at it, as it is a dev phone and not a branded G1. I may eventually go that route if it starts to really annoy me me, but I'd rather downgrade first rather than actually ship it in (And if im going to ship it in, I'm going to wipe everything so it wouldnt matter anyway).
Let me know if you find out any info, and I'll post if I can figure something out along the way as well.
Click to expand...
Click to collapse
Mine is branded g1. Not a developer phone and i have no proof of purchase(atleast date wise).

I'm starting to see some consistency regarding reproducing the issue.
I notice that if I press the earpiece part against the keyboard, the buzzing stops. Also the buzzing doesnt occur when the keyboard is out.
I'm concluding that the antenna is inside the keyboard on the other end. Maybe if there is a way to put a piece of tape between the back of the earpart (that touches the keyboard) the problem will go away.
Tape could be anything... Maybe something that blocks interference. Hmmmm

My ADP1 had the buzz with the original radio image too. Upgrading to RC33 radio image changed absolutely nothing.
Also, I don't have gprs/edge turned on, I use wifi almost exclusively. There's no wifi activity when I'm calling. 3G is also turned off.
There's probably an interference between the GSM radio (antenna?) and some phone component (speaker?) which picks up the GSM signal and produces the familiar buzz sound.

torrentss said:
My ADP1 had the buzz with the original radio image too. Upgrading to RC33 radio image changed absolutely nothing.
Also, I don't have gprs/edge turned on, I use wifi almost exclusively. There's no wifi activity when I'm calling. 3G is also turned off.
There's probably an interference between the GSM radio (antenna?) and some phone component (speaker?) which picks up the GSM signal and produces the familiar buzz sound.
Click to expand...
Click to collapse
whats your provider?

Hero problem - button backlite is gone, and headphone detection system also

I saw on few websites people complained about this issue. Well some of them at least.
Does anyone has a slightest idea if this is a hardware or software issue?
I tried hard restarting the phone - nothing happens.
When i insert the headphones, nothinghappens. I installed that toggleheadset program, and all it does it enables me to hear sound through headset, but when i try skipping the song from the headset button, it does nothing.
Also, trackball backlight and button lights are out.
Its a 2 days old phone, i dont like the facts that i will give them a 2 days old phone to repair and then get it back. I bought the new phone...
Anyone has an idea? Is there any chance that this new software patch will fix this?
thanks in advance

well, first of all, report the problem to HTC....most people seem to complain on forums, but not to HTC, so it leaves an impression of a problem affecting only a few people, when it's not :/
second, i can only quote what they answered me:
We have received very, very few queries regarding the issue you are facing, so I thank you for taking the time in reporting it to us.
For the above reason, I can not confirm if a software fix is on its way, and indeed if HTC will play a part in this release. I have taken the liberty of passing this issue on to our developers for their consideration.

Thanks for your answer.
Actually i did contact HTC, out of the same reason you stated here. and here is what ive got:
Dear valued HTC customer,
Thank you for contacting our Customer Support Center. We are dedicated to providing you with the best quality service and answering all of your questions and concerns.
We would recommend you to hard reset your device. If this does not help please contact us in order to book your phone into repair .
If the above steps do not resolve your issue, we invite you to visit the support area on our Web site. Please go to: http://www.htc.com/www/support.aspx
i would just like to know if its a software or hardware issue.. but seems to me that its hardware.. not sure though..

i think it's software, otherwise that Toggle wouldn't do anything, what i don't get is why hard resets don't help....thought maybe there was something on the original SD card and formatting/changing it maybe lost us something important, but that seems unlikely :/

Mine got sent back to HTC over a week ago apparently they are INVESTIGATING!
why this stops T Mobile from giving me a replacement is a *&^&**^%$ mystery to me !
will bell them this week ....................ON MY OLD VIEWTY .......to get an update

I did sent mine back to the reseller here in Netherlands. Within two days I got a brand new one.
Everything seems to be working allright but the issue appeared three days after I turned it on so now is my second day. Fingers crossed tomorrow.......
Good luck. I think HTC received a lot complaints about this issue last week. I heard my reseller said they had three broken Hero's last week.

Its a hardware fault with a board that connects to the main PCB. Send it back for a refund/replacement. You shouldnt have to go the waranty route since it was obviously faulty when you got it. Even if it happened after 2 days, 2 weeks, 2 months or 6 months, it should not fail that quickly. The law is on your side.
I'm pretty sure HTC know about this problem since its all over the net now!

Help please : people can't hear me.

Hi,
About a week ago I got my new HD2. It's taken me quite a while to set it up just how I like it so I don't really want to have to hard reset unless I really have to... but the problem is that people can't hear me during phone calls. I've tested it myself and when speaking on the phone the volume from my end is ridiculously quiet. I can still record my voice at regular volume and everybody tells me the sound was fine earlier on in the week so it's got to be something that I installed or a registry tweak I made but I don't know which one...
That's why I'm here asking for help. Has anyone else had a similar problem?
In my opinion it might be something to do with WOW SRS but I haven't tested that theory yet...

Well it wasn't WOW SRS. I've tried uninstalling it and it made no difference... Any suggestions would be welcome.
.. I really don't want to have to hard reset.

I've tried uninstalling a few more programs... Still no luck. Unless anyone's got any suggestions I think I'll have to hard reset and start over.

Well I finally decided to hard reset my phone... I did it expecting the problem to be solved but sadly it wasn't so it looks like I might have to send my phone back :'(

Not that it's much help to you now (sorry!) I've had similar experiences with my HD2 but a soft reset cured it for a while. I ended up hard resetting and reinstalling. The only advise I would have is to have a serial of backups to fall back on if you suddenly find a problem. I've learnt this over the years of winmo use.....

The hard reset hasn't helped. I've been reading about microphone AGC settings that can be deactivated but I can't find them in system settings where they should be so I haven't been able to try that yet...

Quick update.
If anyone seems to have the same problem you can probably save yourselves some time and just send the phone back... I've bee told that it's almost certainly hardware failure so it's been sent back for repairs/replacement.
And on a side note SFR are bastards. Don't expect a standard exchange (for a phone less than 7 days old) from a shop whatever the customer service hotline people tell you...

[Q] Nexus 4 Spots On Screen

I already trouble shot it with Google but I figured I would ask here as most of you know more than they.
I already did a factory reset 3 days ago because I deleted a file I shouldn't have. But now it has come down to them recommending me do another and then getting back if it still persists.
The problem is when I turn my screen back on I see white spots all over the screen for 2-3 seconds. I can't imagine why, or even why a factory reset is going to fix.
I have NEVER dropped (cross fingers) or got it wet, and truthfully have no idea how to tell and wouldnt want to begin taking the back off.
I am most certain there is no water damage
So I have tried:
Switched Wallpapers
Turned phone off then on
Switched from Apex to Launcher
Still there. I am posting a pic below. If anyone could help I would be most grateful.
Again you prolly know more than most of their employees
One time when I had a problem, but eventually got fixed, this is what I was told, they will do an advanced replacement, BUT I have to pay $350, then get it back when they get and verify the phone I send
I am not working so would not be able to do that. I suppose I could switch to my phone of choice I have here and just send it in?
Or I was told contact LG where there is no downpayment needed.
In either case, back then I was told there was stock for this type of situation, now I am told they no longer have any? You have any idea when they will catch up
THANKS for even taking time to read this, and even more if you can help
Eric

Hi
eric0668 said:
I already trouble shot it with Google but I figured I would ask here as most of you know more than they.
I already did a factory reset 3 days ago because I deleted a file I shouldn't have. But now it has come down to them recommending me do another and then getting back if it still persists.
The problem is when I turn my screen back on I see white spots all over the screen for 2-3 seconds. I can't imagine why, or even why a factory reset is going to fix.
I have NEVER dropped (cross fingers) or got it wet, and truthfully have no idea how to tell and wouldnt want to begin taking the back off.
I am most certain there is no water damage
So I have tried:
Switched Wallpapers
Turned phone off then on
Switched from Apex to Launcher
Still there. I am posting a pic below. If anyone could help I would be most grateful.
Again you prolly know more than most of their employees
One time when I had a problem, but eventually got fixed, this is what I was told, they will do an advanced replacement, BUT I have to pay $350, then get it back when they get and verify the phone I send
I am not working so would not be able to do that. I suppose I could switch to my phone of choice I have here and just send it in?
Or I was told contact LG where there is no downpayment needed.
In either case, back then I was told there was stock for this type of situation, now I am told they no longer have any? You have any idea when they will catch up
THANKS for even taking time to read this, and even more if you can help
Eric
Click to expand...
Click to collapse
Can't imagine what sort of hardware issue or fault would cause that, it looks like some sort of effect done by software.
You need to reset your phone and go back to the stock ROM (if not already using that) and then see if it still does it, I suspect it will not.
Regards
Phil

So this was present before the factory reset 3 days ago? If not then do it again
Sent from my Nexus 4 using Tapatalk 2

PhilipL said:
Hi
Can't imagine what sort of hardware issue or fault would cause that, it looks like some sort of effect done by software.
You need to reset your phone and go back to the stock ROM (if not already using that) and then see if it still does it, I suspect it will not.
Regards
Phil
Click to expand...
Click to collapse
Thanks to everyone, as you were responding, my friend Macky (maybe you know him LOL) suspected it had to be software/app because it showed up on the screen shot. So he said it wasnt hardware
I reset again and no problem
Thanks
lets say it wasn't the app, what could have caused it. (btw I dont root so dont know all the basics you prolly do) Just simple things like the computer that get messed up??