Phone freezing on me - Galaxy Note 3 Q&A, Help & Troubleshooting

Strange problem. My phone freezes on me every 35-40 hours of power on. I need to remove battery and restart the phone for it to work. I could be just be in the app drawer or playing a graphic intensive game the phone would just freeze.
I don't know why this would happen to an otherwise wonderful phone. Snappy fast and great battery otherwise.
I've done the official Sammy firmware upgrade OTA and the phone is stock unrooted
Any clues?
Sent from my SM-N900 using xda app-developers app

shubhm_22 said:
Strange problem. My phone freezes on me every 35-40 hours of power on. I need to remove battery and restart the phone for it to work. I could be just be in the app drawer or playing a graphic intensive game the phone would just freeze.
I don't know why this would happen to an otherwise wonderful phone. Snappy fast and great battery otherwise.
I've done the official Sammy firmware upgrade OTA and the phone is stock unrooted
Any clues?
Sent from my SM-N900 using xda app-developers app
Click to expand...
Click to collapse
You could try a factory reset

Thanks. Is there a way to backup my apps and app status without rooting and titanium backup. I don't wanna root while its new.
Sent from my SM-N900 using xda app-developers app

shubhm_22 said:
Thanks. Is there a way to backup my apps and app status without rooting and titanium backup. I don't wanna root while its new.
Sent from my SM-N900 using xda app-developers app
Click to expand...
Click to collapse
Use Helium, It's an app by Clockwork Mod, It does the same as Titanium backup but doesn't require root

I'm having the same problem it will freeze home button or power button doesn't have to take battery out its a bit annoying!

shubhm_22 said:
Strange problem. My phone freezes on me every 35-40 hours of power on. I need to remove battery and restart the phone for it to work. I could be just be in the app drawer or playing a graphic intensive game the phone would just freeze.
I don't know why this would happen to an otherwise wonderful phone. Snappy fast and great battery otherwise.
I've done the official Sammy firmware upgrade OTA and the phone is stock unrooted
Any clues?
Sent from my SM-N900 using xda app-developers app
Click to expand...
Click to collapse
Try to use without ext sd card if there is any & observe.

Hey guys, I just wanted to share my experience with my SM-N9005 that's a week old today.
When I first unboxed it, it slipped in my sim card and 64GB sdcard and turned the phone on.
During the second or third screen of the wizard, the phone froze and rebooted.
After that, I went through the wizard again with no problems and finally to the homescreen.
I noticed on the status bar that the Play Store is failing to install / recover a whole host of apps and during that, I received that "Prevention Information" nonsense, the phone froze and rebooted after I tapped to see if I can find this app but all it showed me one was app, which was the Play Store services. I assume, maybe the apps failed because the services and Play Store wanted to update.
Well after all of that, there are times when the "Prevention Information" comes up, the phone won't freeze and soft restart (Just show the Samsung logo and come back to the homescreen with one or two vibrations) right away but eventually. There have been instances, where for example, I would be in the BBM for Android app or WhatsApp when this happens and return with no chat history but that happened once or twice, I think there was another instance that I lost information but that might not necesserily be an emmc issue but due to a sudden reboot or freeze without being able to save properly.
I also get a notification toast that I am running low on memory when I have plenty of memory left. (I would start seeing this around and after 10GBs have been used)
Things I have tried:
Factory Reset from the menu option.
Factory Reset from Recovery.
PC ODIN to the very first .tar ROM with corresponding CSC (XME) for my handset.
Removed the sdcard to see if it was that.
Nothing worked but the problems aren't as frequent.
I can't play games for too long because it will soft reboot. The phone does get warm quickly, which is a concern.
I think that's about it, I do love the phone but if this continues and this is a Samsung bug, I might just hold off from sending it back and buy a Nexus 5.
Samsung has been having too many issues with their handsets like faulty emmc chips, sudden bricked phones, multi-touch screen issues, etc.
This will be my last Samsung device either way but I am hoping that there's a fix because if I send it back, that's that.

I'm thinking of returning mine and sticking with the s4 to much hassle I've factory reset my device and left out my 64gb we card and see where it goes from here.
---------- Post added at 02:40 PM ---------- Previous post was at 02:39 PM ----------
I'm thinking of returning mine and sticking with the s4 to much hassle I've factory reset my device and left out my 64gb we card and see where it goes from here. I'm starting not to enjoy it and it feels like a hassle

Related

i keep bricking my phone - HELP

alright first things first, no custom roms, not rooted.. i run the stock rom that i got with the galaxy note, 2.3.5.
here is my problem,
last week my phone suddenly became too slow, so i tried to restart it, and it got stuck in the logo screen,
that part where it says Galaxy Note , N7000 (something like that), I am not sure if 'bricking' means this, anyway my big note feels like a brick now.
i send it to repair, they said they would replace it for me, and they also said that they have repaired the issue with my original phone. Well i got impatient and didnt get the replacement, i went and got my phone back earlier today, it was working fine, and as the service centre said, they had repaired the issue.
It was factory reseted, so when i got back home, i started installing my favorite apps. But soon, as i was progressing app after app, my apps started getting force closed, and when i tried to restart it, it got hung , again on the logo screen. Unable to do anything like the last time.
So i will take it to the service centre tomorrow n hope that i get that replacement .
So i wanted to know why this is happening, the only reason i can think of is that one of my apps is causing the issue, the apps i installed (in the order of installation) are :
Gingerbread keyboard
1) facebook (the official app)
2) facebook messenger
3) go chat
4) avast antivirus
5) twitter
6) whats app messenger
7)IMDB
8) viber
9) exfm
10) cubed
11) mobo video player
12)Glam
13)BBC news
14) CNN news
15) barcode reader
16) Espn Score centre
so around the time i finished installing the barcode reader, and started to get the ESPN app, my problem started, the android app market suddenly force closed, along with the ESPN app that finished installing. Then almost all my apps started force closing as i try to open them, i try to restart and the phone got hanged.
Any advice as to where i went wrong??
Well, you may try uninstalling the apps in the reverse order. But I would be too lazy for that. I would either factory reset the phone or flash the newest available stock firmware (KKA at the moment methinks) with full wipe. From then on I would keep the phone close to stock for a week or two and see if it happens again. If it does the phone itself may be defective and needs replacing.
i cant even get the phone to run ;(
its stays stuck on the logo screen
Sounds like you have a hardware problem. Bad memory or something.
manuabraham said:
i send it to repair, [bold]they said they would replace it for me [/bold], and they also said that they have repaired the issue with my original phone.
Click to expand...
Click to collapse
They said they could replace it for you why you picked the same phone then??? They did opened it, placed their hands inside of it. Simple it isn't factory phone now, it is a repaired one now. Get a replacement if you still can.
Sent from my GT-N7000 using XDA App
will do...
anyway according to the samsung guy, they didnt open the phone, it was a purely software issue.
anyway, i am suspecting a memory issue/hardware problem, since this is my first smartphone I dont really know much about this.
also, the ram usage is always around 650/800. is that normal?? even when the task manager shows no apps running in the background..
hey, can anyone tell me the hard reset key combination for Note??
i tried the method for S2, but that is not working here
manuabraham said:
hey, can anyone tell me the hard reset key combination for Note??
i tried the method for S2, but that is not working here
Click to expand...
Click to collapse
Here you go from Samsung customer service email copied
--------------------CAUTION-----------------------
*2767*3855#
Hard reset= full wipe of data on internal memory all 16GB of it. Only sd will be not affected.
--------------------------------------------------------
Sent from my GT-N7000 using XDA App
Braxos said:
Here you go from Samsung customer service email copied
--------------------CAUTION-----------------------
*2767*3855#
Hard reset= full wipe of data on internal memory all 16GB of it. Only sd will be not affected.
--------------------------------------------------------
Sent from my GT-N7000 using XDA App
Click to expand...
Click to collapse
is this method the same as the option under privacy in settings?
DMax99 said:
is this method the same as the option under privacy in settings?
Click to expand...
Click to collapse
Over it, cleaner I would say. Recreating partitions the whole thing.
Sent from my GT-N7000 using XDA App
You say you are running on 2.3.5, i am on 2.3.6 . If you can reset and get it running again try updating before you install and apps. Good luck.

[Q] Random shut down - Diagnostics?

I have had the Galaxy Note for a month now and I have had 4 times randomly where it seems to have shut down. When I press the power button nothing happens, I have to take out the battery for it to get it started. I suspect maybe an app is the cause, are there any diagnostics programs for android phones that can log so you can see what causes the crash?
You are in Stock ROM or Custom ROM??
ROM version
ranjan.alva said:
You are in Stock ROM or Custom ROM??
Click to expand...
Click to collapse
Latest stock ROM, 2.3.6 XXKL7 kernel 2.6.35.7, since ICS is on it's way I thought to wait with using a Custom Rom.
Are you rooted? Custom Kernel maybe?
Also, no need to pull the battery, simply long press the power button for about 10 seconds and the phone will restart.
Sent from my GT-N7000 using Tapatalk
No root
mfractal said:
Are you rooted? Custom Kernel maybe?
Also, no need to pull the battery, simply long press the power button for about 10 seconds and the phone will restart.
Sent from my GT-N7000 using Tapatalk
Click to expand...
Click to collapse
Haven't changed anything yet, so no Root. I tried the 10seconds every time it happend but it doesn't work seems like it has crashed and only removing the battery will do the trick.
I had rather similar problem with my G. Note after about 1 month.
Problem seem to come from Android System failure and cannot read
the Ext SD card after some of the apps had been transferred to the
Ext SD. I am not quite sure why it behaved like that.
The phone just hanged and will not respond. I could power down by
pressing the power button. Then I would press power button for more
than 10 sec it will boot but after a short while will still hang. I would
then remove the Ext SD and try to re-boot and this time it will work
but those programs transferred to the Ext SD are no longer available.
Problem appeared to be due to the inability of Android reading the the
program(s) in the Ext SD. Uninstalling the programs seem to work.
The data in the Ext SD did not interfere with the working of the phone.
Deleting the program files in the hidden .android folder seem to do the
trick.
Can any of the Gurus or expect please advice on this and why it is behaving
like this? Is there a a diagnostic program that can assist in identifying the
problem? Will appreciate any assistance. Thank you.
Today my phone has shut down twice and I missed some important calls. I adore this phone but I have to ckeck constantly whether it is on or off. It is not really off, when I charge it I hear the connection sound. So it must be on but in a state of coma. OP can you see if we have the same problem? I am on stock and rooted, but I've been having this issue prior rooting. Pressing the power button for 15 or so seconds restarts the phone. Surely it is an app, but which one?
Sent from my GT-N7000 using xda premium
I have a similar problem.
Running RocketROM R17 + CFRoot Kernel.
Some days it is fine, other days it can just hang twice a day, and I only notice it when I try to wake the GNote up.
Have no idea how to even start debugging it.
am using note since 2 months and i haven't faced such problem. and am suspecting this issue may be with some of the app or apps not responding properly. take all backup and try resetting your G note.
Exactly the same thing happened to me like the OP, twice since I bought my phone. I am running stock & no SD card.
Sent from my GT-N7000 using Tapatalk
ranjan.alva said:
am using note since 2 months and i haven't faced such problem. and am suspecting this issue may be with some of the app or apps not responding properly. take all backup and try resetting your G note.
Click to expand...
Click to collapse
+1..one month user..no issue here..
Sent from my GT-N7000 using XDA App
http://forum.xda-developers.com/showpost.php?p=21501791&postcount=17

Strange "black" Reboots

Hi!
I'm suffering from reboots on my Note (also on my S2...). I call them "black" reboots because the screen becomes black, there's no start-up animation , I only hear the sound, and the home screen don't comes up, or it do it after a long delay. So, the screen is mostly black. Until 2-3 minutes pass, and reboot again.
-Sometimes occurs simply starting up the phone in the morning. I'm advised of a slow launcher load (Go Launcher, but it can occurs on TW).
If I go to System Monitor (System Panel app), I see the 2 cores working hard, toghether or alternating. The "System" app goes mad. The battery drain becomes quick, and the phone back around the camera begins to warming...
After 2-3 minutes with this behaviour, the "black" reboot comes up. Often, after rebooting, the message "Unable to run System process"- Force Close-Wait (or so) appears in the black...etc
If I force shut-off, then I wait and then shut-on again, all things seem normal, until...reboot
-Factory reset (through Recovery, of course) seems arrange all things, until I load again the apps. I've unistalled all "tweaking" apps for overclocking, Ram managing, etc. I only have Root explorer and Speed Boost as Root operating things...
- My Rom is an odex Pre-rooted XXLC1, Modem XXLB2, but the multiCSC is not from it.
How the phone can become so unstable with only the half memory app capacity occuped? (800 Mb or so of 2GB)?
And how can it often occurs on updating apps from damned Google Play Store?
Is worth to flash another Rom (not ICS...), or re-flash same with its CSC included?
Sorry if I've been too long. In my searchs I only see things about bricks or another type of reboots.
Thanks for read me!
i get these once every two weeks or so.
I also get these type of reboots, I get them on RocketROM and on previous roms I've had installed the only way I've found to get out of them is to boot into recovery and wipe the caches. Before I was rooted I removed some of the apps I'd moved to the SD Card and that sometimes stopped the boot loop. I now only update apps one by one someone suggested it was to do with the amount of apps moved to the sd card and the multiple updating of them. I'm still not sure of the cause I know its the only flaw on my Note that I'm fed up with.
Im running stock ics rom straight from samsung only with root and getting the same behaviour as yourself. About 2 to 3 times a week...
Sent from my GT-N7000
Ive posted a poll as i also experience this issue. Can you vote on the poll here please with how many reboots you are getting etc - http://forum.xda-developers.com/showthread.php?t=1706343
tallen3 said:
I also get these type of reboots, I get them on RocketROM and on previous roms I've had installed the only way I've found to get out of them is to boot into recovery and wipe the caches. Before I was rooted I removed some of the apps I'd moved to the SD Card and that sometimes stopped the boot loop. I now only update apps one by one someone suggested it was to do with the amount of apps moved to the sd card and the multiple updating of them. I'm still not sure of the cause I know its the only flaw on my Note that I'm fed up with.
Click to expand...
Click to collapse
gnikolakis said:
Im running stock ics rom straight from samsung only with root and getting the same behaviour as yourself. About 2 to 3 times a week...
Sent from my GT-N7000
Click to expand...
Click to collapse
Guys, i don't know if I'm going to cry of pain or to laugh of huge joy, after seeing this is almost ..."normal"
We have a beautiful 500€ plastic and metal block which is unable to perform the half of things it's supposed to do! And we don't know exactly why...
Sure I do wipes, but most of times this fixes nothing, and the reboot returns.
If I re-install with Titanium, I am very careful unsellecting into the batch which things can cause problems, installing only a few apps.
After some days, I go on installing manually some others.
The Play updates are critical, as I see... Why? How it's possible that this "beasts" with so much RAM and so much App Memory (2 GB on S2 and Note!) fail down handling its management, with their super 2 core CPU's?
It's too serious. How we can live with a 500€ phone rebooting bad 2 times a week?
Can you imagine that on your computer, forcing you to re-install OS and apps once or twice a week? It's crazy. Is Android going crazy?
Maybe Samsung don't like Root users? Have HTC same problem?
There's someone with a non rooted phone with same problem?
Are you guys running stock? Had custom rom installed or still have?
Sent from my GT-N7000 using Tapatalk 2
baz77 said:
Are you guys running stock? Had custom rom installed or still have?
Sent from my GT-N7000 using Tapatalk 2
Click to expand...
Click to collapse
I have this Rom, based on strict stock, but rooted: http://forum.xda-developers.com/showpost.php?p=24690725&postcount=154
Mine is the XXLC1
No tweaks, no overclocking, no CWM...
I had the same problem when my GN was on rooted LC1. I disappeared after I made a factory reset and let my apps reinstall by Play Store.
Yes me too got out of this strange reboot by a factory reset today morning.
Something is messed up .....
Very difficult to find that something ...
better idea would be a factory reset .....
I think the problem is with the Stock Samsung Rom, it doesnt happen in CM9 Roms. I had this problems wen on ROcket rom, but vanished when on Asylum Rom.
go wild...
"I had the same problem when my GN was on rooted LC1. It disappeared after I made a factory reset and let my apps reinstall by Play Store"
Thanks, milesabords, I'll try that the...(glappps) next time.
.
prabhu1980 said:
Yes me too got out of this strange reboot by a factory reset today morning.
Something is messed up .....
Very difficult to find that something ...
better idea would be a factory reset .....
Click to expand...
Click to collapse
Yesss, very difficult. I'm not on advanced technical stuff, but my intuition says that is something deep inside the Rom, something that is related to CPU-Memory management.
By the way, do you have/had many apps (250+)? Have you made recently massive update and/or installing apps, or massive "App to SD" moves?
bhasg1007 said:
I think the problem is with the Stock Samsung Rom, it doesnt happen in CM9 Roms. I had this problems wen on ROcket rom, but vanished when on Asylum Rom.
Click to expand...
Click to collapse
You are pushing me a little step more to the wild side of Android.... Here I'll go!
It seems to me that the Note is a strangely different phone of, say, S2. Some apparently "simple" apps that I carry on from 2 years ago don't run right.
And the little lags that sometimes appear on touching icons, never, never appear on the fast S2.
Lol be carefully factory on ICS resetting...
Try and official rom, haven't seen it myself
Sent from my GT-N7000 using Tapatalk 2
baz77 said:
Lol be carefully factory on ICS resetting...
Try and official rom, haven't seen it myself
Sent from my GT-N7000 using Tapatalk 2
Click to expand...
Click to collapse
Don't worry, baz77, I don't touch ICS by now even with gloves & calipers...

HTC T Mobile MT4G Needs help

MMMMMMMMMMMTTTTTTTTTTTTTTTTTTTTTTTTTTTT444444444444444444444444444444444444GGGGGGGGGGGGGGGGGGGGGGGGG
http://forum.xda-developers.com/images/icons/icon5.gif
OK, so here is where my T Mobile MT4G is at:
Had the phone since November 2010. Sole user. Never dropped, or wet.
S=ON.
I purchased a new battery last month as thought this may have been part of the problem.
Phone started acting weirdly, apps freezing, pone freezing, not working correctly and rebooting out of nowhere.
Decided to attempt reset, full factory reset. Could not do so via the phone or via the vol down power on method either.
After a few weeks of negotiating, because the phone is out of warranty, HTC customer service (Thanks guys!) gave me the PD15IMG file. I loaded it onto a formatted SD card.
Uchecked FASTBOOT.
I was able to use the battery out, re-install battery, vol down and power button to allow the new ROM to load from the SD card, which it seems to do, that is, all files, but the first TP file which is "bypassed".
Then when asked to hit the power button to reboot, the screen freezes on the T Mobile MY screen.
If after say 20 minutes, I remove the battery to reboot, doing it this way instead, all apps and previous settings are still in place and the phone is still more or less inoperative. The new ROM is not installed. Go figure.
Messages from various apps keep popping up indicating that Andriod app this or that is not functioning correctly.
I never dropped the phone or got it wet. It looks great, only does not work correctly.
I suspect part of the problem may be apps (guilty as charged for having too many apps) that may be conflicting and I can not even manually delete the apps as they constantly reappear, no matter what. Tried this many times.
This has happened repeatedly. For well over a month.
I can not factory reset from within the phone either (Phone and SD Card > Factory reset).
The factory reset seems to take place yet the phone when and if it reboots only reboots to the most previous state, it certainly is not reset.
I downloaded the full wipe software (FULL_WIPE_1.5_EXT4_DS), and am unsure how to use it.
I am tired.
Here's my proposition:
Am willing to send the phone to anyone who thinks he or she can get it working. I'm a 64 year old guy and will offer up to $50.00 if the phone can be returned to a fully functioning default state in whatever rom you choose. I will pay return shipping cost (via USPS) too. I know this is not much, but I am fearing the phone may be fried, or not!
Personally I am looking for a non app rom, like virtuous unity 2.2, (with S=OFF, naturally) and will settle for the HTC rom of PD15IMG (S=ON) at the very least.
I have spent too many hours on this and my son also has spent many hours attempting to get the phone working in the pristine state.
Any thoughts on this will be greatly appreciated.
Cordially,
Robert
I'll gladly help you out for free man!
Sent from my Toasted Marshmallow using Tapatalk 2
...Awesome... said:
I'll gladly help you out for free man!
Sent from my Toasted Marshmallow using Tapatalk 2
Click to expand...
Click to collapse
I was thinking the same thing, but I don't have a computer right now & ain't sure if I could do it without 1. But that's another reason why u are awesome! And I'm very serious, that speaks volumes about your character...
Sent from my Dark JellyBellyG1 using xda premium
Old dude you have no idea how lucky you are... Awesome is a very good DEV and offering to do it for free is well Awesome lol
If I were the OP I'd ask Awesome to sign the back cover! :laugh:

N9005 self restarted

I don't know what is wrong with my Note3 N9005 it restarted by itself without any reason. It happened twice in this week already. I have been using it since the beginning of March bought it brand new on ebay.
The current FW is 4.42. I am suspected the cause is the apps I dowloaded but just don't know which one. Does any one have any ideas?
Sent from my Samsung Note3 N9005 Using XDA Premium Mobile
Hi.
I had same problem - even 2-3 restarts per day. In my case, someone of these apps caused problem (i installed them every time I wipe phone or install firmware, doesn't matter custom or stock).
1. Timely
2. Facebook
3. Facebook Messenger
4. Mx player
5. Plantronics hub
6. Cyberon Voice Commander Pl
Since few days I'm on stock XUENC2 ETL firmware, and I only upgraded stock apps and istalled shazam. In next few days i try to install Cyberon.
I think mx player could be the culprit. I say this because I have 3 different players on my phone. Every now and again when I use them my phone goes into spasm!
It stops paying anything, I lose all sounds then gradually I lose the ability to use my phone until I restart it.
I've had it Sent to Samsung but it returned with same problem.
I now only use one player and as yet it's not done it since. .
Sent from my SM-N9005 using xda app-developers app
Uninstall all apps you installed just before it started? And then re-add them one by one until it starts rebooting again. Then you'll know which.
Samkee007 said:
I don't know what is wrong with my Note3 N9005 it restarted by itself without any reason. It happened twice in this week already. I have been using it since the beginning of March bought it brand new on ebay.
The current FW is 4.42. I am suspected the cause is the apps I dowloaded but just don't know which one. Does any one have any ideas?
Sent from my Samsung Note3 N9005 Using XDA Premium Mobile
Click to expand...
Click to collapse
My N9005 (BTU) was rebooting 3 or 4 times a day 'til I tried this. Worked for me.
System Settings
WiFi
[Capacitive Menu] Advanced
Un-check "Scanning always available"
.. hope this helps.
pcoulson said:
My N9005 (BTU) was rebooting 3 or 4 times a day 'til I tried this. Worked for me.
System Settings
WiFi
[Capacitive Menu] Advanced
Un-check "Scanning always available"
.. hope this helps.
Click to expand...
Click to collapse
I am gonna try it. My phone restarted again today and it was sitting inside my belt case I heard the restarting sound, So it was self restarted even it was not in use, wow!
My previous phone was a China made ZOPO ZP990 before that was OPPO Find 5 both didn't do self restart like this and both are cheaper than Note 3 but the Note 3's been giving me the self restarting, lagging even hangs like a computer a few times. I think I should email Samsung and see what they say. Thank you for your idea tho.
Samkee007 said:
I am gonna try it. My phone restarted again today and it was sitting inside my belt case I heard the restarting sound, So it was self restarted even it was not in use, wow!
My previous phone was a China made ZOPO ZP990 before that was OPPO Find 5 both didn't do self restart like this and both are cheaper than Note 3 but the Note 3's been giving me the self restarting, lagging even hangs like a computer a few times. I think I should email Samsung and see what they say. Thank you for your idea tho.
Click to expand...
Click to collapse
I have many posts about this device rebooting randomly and freezing. I believe the problem is the RAM. You see, I don't suffer from this problem anymore, not by unchecking this and removing that or by factory resetting but because I have my phone set to "noop" and "performance" [300-2265] in SetCPU. I did this so that the RAM doesn't really get a chance to "keep" a process running for too long. It forces the phone to do what is has to immediately and with all the necessary processing power is can muster.
Battery life? I get 20+ hours comfortably unless the screen brightness is set too high, which is a "duh" in my opinion.
If you do a search for "freezing" or "random reboots" you will see that you aren' alone.
Sorry for writing it another time, but from my experience, this and other topics with freeze and restart problem, are hard to find.
After few months of crashing, and restarting, I send my Note to service center on warranty with knox 0x1. They changed mainboard. Currently testing, but it seems to be ok right now.
Freeze and rebots, restarts of Note 3 have to be HARDWARE FAILURE
I tired everything, diffrent roms, setcpu settings, with no success.

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