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Since the last two or three updates within CM builds, I cannot receive MMS from my friend on the sprint network, I am on Tmobile.
I simply receive the message with an attachment that cannot be downloaded. every time I click the download button it tries to retrieve the file and fails
I can receive MMS from myself and it hasn't solved the problem
the apns seem like they have had no direct changes, is something to do with my friends phone more likely or is there a cause for this? tomorrow I will try to have someone on tmobile send me an mms to see if results are different.
need some kind of answer!!! preeeezee
recently gathered info leads me to the suggestion that it is 2.3.4 itself causing this issue, as there is a whole new box called "APN Protocol" in our APN edit menu. Haven't ascertained if there is an actual fix besides downgrading to an older build.
I am having this same exact problem. I know you haven't gotten and answer and it's been a while since you posted on this topic but i didn't want to get yelled at to "use the search feature"
no one seems to have the answer. i get mms from my sister (blackberry) and mom on Verizon. (my mom doesn't even have a smart phone) but my girlfriend with her blackberry on sprint wont come through. It shows the "download" button and it fails every time i click on it.
I haven't tried iphone users yet but seems the problem is carrier specific with my phone not playing nice with others.
I am running the latest cm7 nightly build on mytouch 3g slide from t-mobile. And using the stock message app to send and receive.
(please don't tell me to use handcent or anything of the sort, i'd like an answer to THIS problem, not just a work around)
please someone help!??
Did you try changing the User Agent in the messaging app settings and seeing if it helped?
yeah, actually tried them all. I believe thats only for sending mms so the receiving phone thinks its coming form another type of device. as far as receiving mms, no luck man
on 2.3.4 ive narrowed it down to I cannot receive MMS messages from iPhones on att or verizon. Anyone else who sends me one I am able to download.
Going back to rom in my signature
hmmm, interesting cause i can verify i get from Verizon but not Sprint. And we both have t-mobile, as far as i can see
Just wish the problem was more uniform so that it would be easier to narrow down the problem
im having the same problem with SIMPLE Mobile. it seems i can send to myself and recieve from ALL GSM carriers but CDMA carriers IE. sprint, verizon, metro pcs, do not work i can click download button till im blue in the face and they wont download...any ideas??
I fixed it, or rather it fixed itself. I backed up angry birds data (the only data that matters, otherwise my girlfriend yells at me that she has to start all over AGAIN lol) using titanium. I did a full wipe, data, davlik and cache. Then installed (at the time) the latest nightly, cm7 nightly 78. Automagically fixed, at least the people I tested (including my girlfriends, which was the initial problem) restored angry birds data and donezo. Tell me if it works for you.
I am in need of some serious help, I purchased an s4 on craigslist from an AT&T customer. I verified the phone at the store, and it was an active AT&T phone when I bought it. I then transferred my phone number to a new Straight Talk Sim, and put the sim in the galaxy . I set the APN settings to the support reps recommendation, and everything worked besides receiving group texts and receiving mms. I thought it was the APN settings, so I tried every setting I could find recommended on this, and other forums. None of them worked. The solutions I was able to find included rooting my phone, which I don't have time to do. Since I was unable to use the phone how I needed without mms, I gave up with straight talk and ported my number to a AT&T LTE gophone account. I figured that straight talk was the problem, so I was excited to transfer. Well, after porting today, I have faster Internet, but mms and group texts(incoming of both) don't work. I can send mms, but cannot receive it, and I can send group texts, but not receive them. I am using the default att settings that came which the phone as instructed by the rep. In the AT&T store today. If anyone can please assist me in figuring out why this is happening, and what can fix it, I would be greatly appreciative. I did a search for the APN issue before posting this, but what I found was related to getting it to work with straight talk. I just want it to work with ATT now. Thank you in advance for any help..
Is your mobile data turned on while you try to download it? It may seem silly but I didn't realize it had to be on before ;P
Data is on
Data is on, and the outgoing mms and group texting works. On two carriers now, the incoming mms and group texting does not work. Really need a solution for this if anyone can help.
DeadlySin9 said:
Is your mobile data turned on while you try to download it? It may seem silly but I didn't realize it had to be on before ;P
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Click to collapse
go to settings>options>mobile network and make sure that "data services" is turned on then send an mms to yourself and see if that activates it.
Data is on. Something with the phone is going on.....
To my understanding, this has got to be a phone issue. The data has been turned on . The outgoing mms is working. The outgoing group text is working. I have been on two different sims with different carriers, and still have the same issue......
xBeerdroiDx said:
go to settings>options>mobile network and make sure that "data services" is turned on then send an mms to yourself and see if that activates it.
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Click to collapse
I'm having similar troubles:
I CAN send mms,
but I can NOT receive images [although I did when I first set up the phone a few weeks ago, it was automatic image retrieval]
NOW when receiving a mms, a white download button (within a yellow box that gives me the message size + expire info) does not work. I tap "download", and it shows it's trying, but then I keep getting error messages that the download failed.
For purpose of testing the DATA feature of my service & phone I turn off the Wi-Fi.
I'm able to access the internet via data.
I'm able to make calls
I'm able to send texts
I'm able to send mms
However, my phone can NOT retrieve mms sent to me
I've tested repeatedly sending mms to myself. I can send - NOT receive.
Error message: "Message not downloaded - Review message and try again"
I try again, and then the next error message is: "Message download failed"
I don't understand that it worked before seamlessly for a week (after changing APN settings 1x after initial set up of service) and now I can only send, but not receive!?!
I have a factory unlocked AT&T Samsung S4
Using NET10 service with Net10's AT&T Sim Card.
I actually just got off the phone with Net10's Tech Support. Was on the phone over an hour with Service Tech Rep. He was very kind and patient. I had the correct APN settings. We changed some to test = to no avail. Upon my request he gave me different APN settings to try, beyond those that should work for this phone, in case it would work. He stayed with me on the phone while I performed a "Backup & Reset" and then gave me the settings that should apply to my phone. Still the same problems. He concludes that the issue is with my phone.
We do have a local AT&T store. Is there any reset or other options I could request they please do for me????
Thank you in advance for any ideas, guidance that may help!!
PS: My current APN settings from Net10:
Apn name-NET10
Apn- tfdata
MMSC-http : / / mms-tf dot net
Mms proxy-mms3.tracfone dot com
Mms port-80
Fix?
Did you ever figure this out? I have searched high and low and have exactly the same problem, everything works except RECEIVING MMS. I'm on Straight Talk. Please, please, please help!
Why not just Odin the phone to 100% stock. Solution done.
Sent from my SAMSUNG-SGH-I337 using Tapatalk
MMS?
Not sure what that means, but if it will work, please explain. I can root. :good:
did you had an iphone before? make sure to turn/sign off imessage in your previous idevice. IT happened to me as well. ITs one of the damn apply/imessage glitch because when you activated imessage it added your number to their cloud server.
Are you back on straight talk or on att? What messaging app are you using?
Sent from my SAMSUNG-SGH-I337 using Tapatalk
Needmoretime said:
I am in need of some serious help, I purchased an s4 on craigslist from an AT&T customer. I verified the phone at the store, and it was an active AT&T phone when I bought it. I then transferred my phone number to a new Straight Talk Sim, and put the sim in the galaxy . I set the APN settings to the support reps recommendation, and everything worked besides receiving group texts and receiving mms. I thought it was the APN settings, so I tried every setting I could find recommended on this, and other forums. None of them worked. The solutions I was able to find included rooting my phone, which I don't have time to do. Since I was unable to use the phone how I needed without mms, I gave up with straight talk and ported my number to a AT&T LTE gophone account. I figured that straight talk was the problem, so I was excited to transfer. Well, after porting today, I have faster Internet, but mms and group texts(incoming of both) don't work. I can send mms, but cannot receive it, and I can send group texts, but not receive them. I am using the default att settings that came which the phone as instructed by the rep. In the AT&T store today. If anyone can please assist me in figuring out why this is happening, and what can fix it, I would be greatly appreciative. I did a search for the APN issue before posting this, but what I found was related to getting it to work with straight talk. I just want it to work with ATT now. Thank you in advance for any help..
Click to expand...
Click to collapse
I had the same issue.. just figured it out. What u need to do is go to your main messaging screen... press the pop up menu click settings... scroll down to auto receive MMS. check the box and that should fix it
So while I wait for AT&T level 3 support to look into this and get back to me, thought I would see if anyone else has seen this issue. I had my original S4 stock rooted since it came out and never had an issue. Night before I was traveling it starts rebooting randomly and when I wake up the next morning it was dead. I was sent a refurb S4 (MF3) and again rooted it, did my usual Titanium freeze of same bloat as previous phone. Things were fine for a week and then I found out I could no longer send or receive MMS. I get an error that it is expired or not available. Spent a few hours on the phone with support, they had me change sim card (I just used my sim with replacement phone instead of the one they sent with it.) That did not fix it. If I power the phone off and back on I can usually get 1 MMS before it fails again. Did a factory reset, it worked for a few test MMS they sent and then stopped working. So they sent another refurb phone. I get it yesterday (MF3 again lucky me) and root it, didn't freeze anything and test it. Everything is working good for a few hours, sent and received like 20 pics to verify it. Then after a few hours, I can no longer send/receive them again. Internet/data works fine on the phone when the MMS issues happen. The MMS issue occurs whether sending or receiving from/to all 4 main US providers so it's not provider specific either.
APN is the default. They say my account is fine. The other 2 phones (S4 and S3 both not rooted) on my account work fine, though they are in a different state than I am. I tested while I was out running errands to make sure it wasn't a tower issue. Tech support provisioned my phone again several times. At this point I am out of ideas. Multiple sim cards and phones and the same issue. Doesn't make sense to me that power cycling or factory reset usually fixes it for a few minutes to an hour and then it stops again. So far they haven't made me go to a service center. Have a feeling if I go there they will try and blame it on being rooted when that isn't the issue.
Any ideas of what else I can try while I wait?
blkhwkz said:
So while I wait for AT&T level 3 support to look into this and get back to me, thought I would see if anyone else has seen this issue. I had my original S4 stock rooted since it came out and never had an issue. Night before I was traveling it starts rebooting randomly and when I wake up the next morning it was dead. I was sent a refurb S4 (MF3) and again rooted it, did my usual Titanium freeze of same bloat as previous phone. Things were fine for a week and then I found out I could no longer send or receive MMS. I get an error that it is expired or not available. Spent a few hours on the phone with support, they had me change sim card (I just used my sim with replacement phone instead of the one they sent with it.) That did not fix it. If I power the phone off and back on I can usually get 1 MMS before it fails again. Did a factory reset, it worked for a few test MMS they sent and then stopped working. So they sent another refurb phone. I get it yesterday (MF3 again lucky me) and root it, didn't freeze anything and test it. Everything is working good for a few hours, sent and received like 20 pics to verify it. Then after a few hours, I can no longer send/receive them again. Internet/data works fine on the phone when the MMS issues happen. The MMS issue occurs whether sending or receiving from/to all 4 main US providers so it's not provider specific either.
APN is the default. They say my account is fine. The other 2 phones (S4 and S3 both not rooted) on my account work fine, though they are in a different state than I am. I tested while I was out running errands to make sure it wasn't a tower issue. Tech support provisioned my phone again several times. At this point I am out of ideas. Multiple sim cards and phones and the same issue. Doesn't make sense to me that power cycling or factory reset usually fixes it for a few minutes to an hour and then it stops again. So far they haven't made me go to a service center. Have a feeling if I go there they will try and blame it on being rooted when that isn't the issue.
Any ideas of what else I can try while I wait?
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Click to collapse
Well it's certainly good you've troubleshooted many different possibilities. Sounds odd to me under the circumstances that the issue persists. I assume you have tried different content when testing these MMs? (i.e. not sending the same picture or message, but different variations or pictures)?
It makes no viable sense why this would be occurring especially based on all of your testing. Does this issue occur only on cellular connection and/or wifi?
Bad SIM card?
FourPointedFreak said:
Well it's certainly good you've troubleshooted many different possibilities. Sounds odd to me under the circumstances that the issue persists. I assume you have tried different content when testing these MMs? (i.e. not sending the same picture or message, but different variations or pictures)?
It makes no viable sense why this would be occurring especially based on all of your testing. Does this issue occur only on cellular connection and/or wifi?
Click to expand...
Click to collapse
With Wifi on or off. Different pictures, different people. Definitely an odd issue.
WoodburyMan said:
Bad SIM card?
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Click to collapse
Tried 2 sim cards so far, have a third here that came with the refurb yesterday so I could always try that next.
blkhwkz said:
With Wifi on or off. Different pictures, different people. Definitely an odd issue.
Click to expand...
Click to collapse
Well, i'm certainly intrigued to know how you fix it. Keep us updated.
So I am still waiting on AT&T to actually do something to resolve this. They claim level 3 is looking into it and claim they can't update my case to have level 3 support call me. In the meantime it looks like I have found a workaround to resolve my issue. Currently my phone has the default phone APN. I added a 2nd APN with the following values:
Name: Cingular MMS
APN: wap.cingular
Proxy: wireless.cingular.com
Port: 80
MMSC: http://mmsc.cingular.com
MMS proxy: wireless.cingular.com
MMS port: 80
MMS protocol: WAP 2.0
MCC: 310
MNC: 410
APN type: mms
I saved it and so far I have been able to send/receive MMS again for the last 11 hours. That is the longest it has worked since I started having issues. Now if level 3 support ever calls me I can tell them what I did so they can try and figure out why the normal APN is not working for me.
I had quite similar issues sending and receiving MMS messages this week, turned out to be Adblock Plus stopping pictures from being sent/received through port 80. Disabled Adblock temporarily, and MMS worked perfectly. Perhaps you are in the same boat? Or maybe another application blocking the ports? Complete shot in the dark here, as I am a very new owner of the S4.
TraJiK said:
I had quite similar issues sending and receiving MMS messages this week, turned out to be Adblock Plus stopping pictures from being sent/received through port 80. Disabled Adblock temporarily, and MMS worked perfectly. Perhaps you are in the same boat? Or maybe another application blocking the ports? Complete shot in the dark here, as I am a very new owner of the S4.
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Click to collapse
I do (well did) have Adblock Plus installed. Just deleted my workaround APN and uninstalled Adblock Plus for now to test. So far it works, but I will give it a few hours to test some more.
Thanks
Checked out the forums for adblock plus and there are reports of this issue going back to November 2012. Looks like this was definitely my issue.
adblock causes problems on port 80 for MMS, your provider should have a few ports to chose from. Mine being with Rogers, i chose port 8080 in APN settings.
This fixed my issue permanently.
(Rogers had replaced the phone twice thinking it was a hardware issue)
So I ported my number from Google Voice to Net10 and grabbed an AT&T micro SIM for my Nexus 4, everything seems to be working fine (voice, text, data, and sending MMS messages) except I can't receive MMS messages no matter what I try... I have tried tons of combinations of APN settings and nothing seemed to work, This seemed like a common issue that most people could get around with Handcent or GoSMS so I tried Handcent and about every possible combination of manual MMS settings in the app I could find, still can't download MMS messages. If anyone has any insight here, that would be great.
On the other hand, I stopped and talked to a salesperson at the AT&T corporate store here, he is pretty sure everything would work properly if I got a micro SIM for Go Phone and used the $60/month unlimited talk/text and 2GB data plan. Anybody tried this and have any issues?
EDIT: So after messing with NET10 tech support for almost 4 hours off and on, speaking to two technicians and a "supervisor", I was told my APN settings were correct, my account was rebuilt twice (or so they said, they had me reboot twice as I did lose all connectivity twice), I could not get MMS receive to work, and they never once strayed from the APN settings on their website (New AT&T) because they said my SIM was too new and not compatible with the old settings, except that with my device I need the APN type field of default,supl,mms to work properly. There final answer was my device was not compatible with their MMS service... Here is the final email I got:
Net - Janet wrote:
You have the correct APN settings on your phone. Please be informed that not all features will work with our BYOP (Bring Your Own Phone) program. We have already performed all the troubleshooting steps needed to resolve your issue and yet, it does not. Once your phone is updated with the correct APN settings, then there's nothing else that we need to do. We just need to ensure that your calling, texting, and browsing features are working. Thanks.
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acejavelin wrote:
Yes, all those features are working.
So there is nothing else you can do? To the best of your knowledge everything on your end is setup and configured correctly?
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Click to collapse
Net - Janet wrote:
Yes, your account is well-provisioned in our end. Thanks.
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Click to collapse
Guess I will play with it some, and if all else fails, AT&T here I come.
I have an Amazon Prime XT1625 on H20 wireless (via AT&T networks) and cannot get the MMS to work. Interestingly, it DID work for a day with the phone in the beginning then stopped working.
Originally purchased back in october. Trying to wipe the AMZN bloat and root the phone I soft bricked it. I followed this thread and unbricked it (http://forum.xda-developers.com/moto-g4/help/soft-bricked-prime-exclusive-xt1625-t3470693/ ). Currently loaded with XT1625-XT1644_ATHENE_RETUS_MPJ24.139 firmware.
The MMS did work the first day and that was it. For the last 3 months no MMS. I have copied both H20 wireless' official recommended APN settings again and again and also tried using the same APN settings from my previous phone (same sim & service), but none are working to either send or receive. H20 wireless customer service eventually gave up and blamed it on the phone saying because it is not an official AT&T phone it works on different MHz - LOL!
Dialed *#*#4636#*#* and messed around with switching "SET PREFERRED NETWORK TYPE" dropdown, cycling through the LTE options (did not perform reboot between each though). Also tried "turning on sms over IMS", but nothing worked.
What's odd is at one point it did work at one point. I do not know if something happened during loading the firmware after the softbrick or something else.
Does anyone have any suggestions on where to start? Of course, I'm hoping it's a hidden switch or menu, but I'm open to reloading new firmware as well. In fact, I was looking to upgrade to Nougat but I see that there are only soaps available and no official release yet, so I wanted to post this first.
Thanks!
Have you tried a factory reset? Sounds like after the soft brick you messed up the MMS service.
GWCAMO said:
I have an Amazon Prime XT1625 on H20 wireless (via AT&T networks) and cannot get the MMS to work. Interestingly, it DID work for a day with the phone in the beginning then stopped working.
Originally purchased back in october. Trying to wipe the AMZN bloat and root the phone I soft bricked it. I followed this thread and unbricked it (http://forum.xda-developers.com/moto-g4/help/soft-bricked-prime-exclusive-xt1625-t3470693/ ). Currently loaded with XT1625-XT1644_ATHENE_RETUS_MPJ24.139 firmware.
The MMS did work the first day and that was it. For the last 3 months no MMS. I have copied both H20 wireless' official recommended APN settings again and again and also tried using the same APN settings from my previous phone (same sim & service), but none are working to either send or receive. H20 wireless customer service eventually gave up and blamed it on the phone saying because it is not an official AT&T phone it works on different MHz - LOL!
Dialed *#*#4636#*#* and messed around with switching "SET PREFERRED NETWORK TYPE" dropdown, cycling through the LTE options (did not perform reboot between each though). Also tried "turning on sms over IMS", but nothing worked.
What's odd is at one point it did work at one point. I do not know if something happened during loading the firmware after the softbrick or something else.
Does anyone have any suggestions on where to start? Of course, I'm hoping it's a hidden switch or menu, but I'm open to reloading new firmware as well. In fact, I was looking to upgrade to Nougat but I see that there are only soaps available and no official release yet, so I wanted to post this first.
Thanks!
Click to expand...
Click to collapse
Had this issue on both my XT1625 (non Amazon) and my wife's Moto G3. turned out the APN settings were not setup correctly so it was accessing the wrong MMS proxy. AT&T is also who our provider (Consumer Cellular) uses. Check with H2O wireless and find out what your APN settings should be and set them up accordingly.
Make the APN settings match the settings on this page.
https://www.h2owirelessnow.com/mainControl.php?page=dataManualConfig
You also know that MMS probably won't go if you have wifi enabled while sending. Many apps have a T-Mobile setting that disables wifi while sending MMS. For grins, disable wifi then try sending the MMS with just data enabled.
Sent from my SM-T530NU using Tapatalk
Tel864 said:
Make the APN settings match the settings on this page.
You also know that MMS probably won't go if you have wifi enabled while sending. Many apps have a T-Mobile setting that disables wifi while sending MMS. For grins, disable wifi then try sending the MMS with just data enabled.
Click to expand...
Click to collapse
This worked: disabling wifi allowed the MMS to send.
Is this a moto g4-carrier specific problem, or universal problem? Is there a work-around to enable both MMS and wifi simultaneously?
GWCAMO said:
This worked: disabling wifi allowed the MMS to send.
Is this a moto g4-carrier specific problem, or universal problem? Is there a work-around to enable both MMS and wifi simultaneously?
Click to expand...
Click to collapse
It's not a G4 problem, it's more the app and I use Textra SMS for that reason but there are several that you can use. You can try that or Chomp which is by the same developer and I believe both are free to try. I actually purchased Textra because I just like the features more. In the MMS settings for both there is a setting called T-Mobile Fix. What it does is when an MMS is coming in or when you're sending one, it will turn off the wifi, send or receive the MMS and then turn wifi back on. I've seen that setting on other SMS apps also.
Tel864 said:
It's not a G4 problem, it's more the app and I use Textra SMS for that reason but there are several that you can use. You can try that or Chomp which is by the same developer and I believe both are free to try. I actually purchased Textra because I just like the features more. In the MMS settings for both there is a setting called T-Mobile Fix. What it does is when an MMS is coming in or when you're sending one, it will turn off the wifi, send or receive the MMS and then turn wifi back on. I've seen that setting on other SMS apps also.
Click to expand...
Click to collapse
Interesting. I haven't seen any issues with WIFI being enabled blocking MMS messages from being sent. I just use the built in Messaging app that coms with opengapps. My wife had an issue on her G3 that prevented her from sending MMS to a group but worked fine for single recipients. It turned out to be APN settings.
But this is good to know should I see any issues in the future.
OK, have had quite the adventure getting this to work.
I did install Textra and selected the "T-Mobile workaround" setting within the app and MMS worked wonderfully. For about one week.
The all of a sudden it stopped working. Phone crashed and upon reboot MMS ceased to work in its entirety.
This got me thinking there must be a conflict somewhere. So I uninstalled Lucky Patcher and HEBF, and lo and behold MMS would send and RECEIVE only upon reboot. Not once the OS was completely booted, but in that sweet spot of 30 seconds after the main screen popped up and the rest of the OS booted. So I'm thinking there is a conflict somewhere. The only other apps I have that require root is Titanium Backup and SuperSU - I don't think these would cause conflict but I suppose I could uninstall and see.
Short of doing a full factory reset, is there some sort of conflict debugging software that I can use to trace the conflict?
GWCAMO said:
OK, have had quite the adventure getting this to work.
I did install Textra and selected the "T-Mobile workaround" setting within the app and MMS worked wonderfully. For about one week.
The all of a sudden it stopped working. Phone crashed and upon reboot MMS ceased to work in its entirety.
This got me thinking there must be a conflict somewhere. So I uninstalled Lucky Patcher and HEBF, and lo and behold MMS would send and RECEIVE only upon reboot. Not once the OS was completely booted, but in that sweet spot of 30 seconds after the main screen popped up and the rest of the OS booted. So I'm thinking there is a conflict somewhere. The only other apps I have that require root is Titanium Backup and SuperSU - I don't think these would cause conflict but I suppose I could uninstall and see.
Short of doing a full factory reset, is there some sort of conflict debugging software that I can use to trace the conflict?
Click to expand...
Click to collapse
I have TB installed and had SuperSU as well when I was on stock. Didn't see any issues with MMS once I got APN setup correctly. Short of doing a factory reset or disabling individual apps you probably don't have any options to find the conflict, if that is the issue.