First something about European warranty i learned:
I ordered a GT-N7100 last week from a webshop and called today for the status, and also inquired if the phone is a genuine Dutch device. Turns out it is a Frech device, but as it is a European phone warranty is no problem. I called Samsung Netherlands to here from them for the procedure of the warranty. Here is the tricky part, repairs of the device are covered by warranty by Samsung Netherlands but if the device is heavily malfunctioning and cannot be used anymore Samsung will not replace the device with a new one as it is no Dutch device. In that case you go have to go back to to store/dealer where you bought the device and they have to provide a replacement phone.
Now to answer the title: If you flash firmware with Odin to replace the French firmware iin this case with original PHN Dutch firmware, you void your warranty. Because flashing firmware (or any other software) with Odin is illegal becasue the original firmware was modified . According to the Samsung employee only Kies and OTA`s are allowed means of updating or flashing firmware.
I for one was not aware flashing with Odin is equal to rooting the phone in terms of warranty claims.
Samsung will always reserve the right to reject warranty repairs if they can prove your device has been modified, any company would. It doesn't mean that they will reject repairs.
I have never heard of samsung refusing a repair because odin was used instead of Kies to flash an official rom.
Samsung barely even care if your counter is 1 or more, they tend to just monitor that data for internal stats.
But what you said about replacements is correct, if you want/need a replacement it has to go to the service centre in the country the device was from.
Lennyuk said:
Samsung will always reserve the right to reject warranty repairs if they can prove your device has been modified, any company would. It doesn't mean that they will reject repairs.
I have never heard of samsung refusing a repair because odin was used instead of Kies to flash an official rom.
Samsung barely even care if your counter is 1 or more, they tend to just monitor that data for internal stats.
But what you said about replacements is correct, if you want/need a replacement it has to go to the service centre in the country the device was from.[/QUOTEC
Can`t they determine the country of origin by the imei number?
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gee2012 said:
Lennyuk said:
Samsung will always reserve the right to reject warranty repairs if they can prove your device has been modified, any company would. It doesn't mean that they will reject repairs.
I have never heard of samsung refusing a repair because odin was used instead of Kies to flash an official rom.
Samsung barely even care if your counter is 1 or more, they tend to just monitor that data for internal stats.
But what you said about replacements is correct, if you want/need a replacement it has to go to the service centre in the country the device was from.[/QUOTEC
Can`t they determine the country of origin by the imei number?
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yes they can, but they will rarely check to make sure the software is correct for that region.
What usually happens is
1) is it a hardware fault? yes
2) is the phone showing signs of a hardware modification? no
3) is the phone rooted/custom rom/ etc etc?
if yes - take a decision of if we should repair it
if no - repair
they never normally go "is the software correct for the country it was made in"
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In my country samsung service center doesnt care about flash counter number. They firstly reflash stock firmware if problems still exist, then they are trying to repair but mostly they are not able to repair, so they give back money
EdgaBimbam said:
In my country samsung service center doesnt care about flash counter number. They firstly reflash stock firmware if problems still exist, then they are trying to repair but mostly they are not able to repair, so they give back money
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Had that too with a I9000 once, bricked it and sent it in for repair and it was fixed under warranty. Allthough the device was rooted.
If I trip the KNOX counter what exactly will this mean? I understand it means it voids the warranty. Just bought this puppy and while I love customizing my Android devices I'm not to crazy losing warranty. Do they check KNOX counters when you send them in? Does tripping it do anything else?
Also is there a way to obtain root on a N910W8 without tripping the counter?
Thanks.
http://forum.xda-developers.com/showthread.php?t=2965848
Sent from my SM-T800
Itchiee said:
http://forum.xda-developers.com/showthread.php?t=2965848
Sent from my SM-T800
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So I see my answers are "No one really knows" "Maybe" "Maybe" and "No one really knows"
airwa1kin7 said:
So I see my answers are "No one really knows" "Maybe" "Maybe" and "No one really knows"
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I know you're looking for a clear yes/no answer, but it's not that simple...
Officially: rooting voids your warranty.
Unofficially: You may get lucky if you send in your knox 0x1 device for repair. Seems that some people have been able to get their knox 0x1 device repaired when there was an obvious hardware issue like dead pixels, etc.
Bottom line: If you want to be sure you keep your warranty, then do not root. If you do root, assume you lose your warranty. If your knox 0x1 phone breaks, then unroot and try sending it to Samsung and hope for the best.
sefrcoko said:
I know you're looking for a clear yes/no answer, but it's not that simple...
Officially: rooting voids your warranty.
Unofficially: You may get lucky if you send in your knox 0x1 device for repair. Seems that some people have been able to get their knox 0x1 device repaired when there was an obvious hardware issue like dead pixels, etc.
Bottom line: If you want to be sure you keep your warranty, then do not root. If you do root, assume you lose your warranty. If your knox 0x1 phone breaks, then unroot and try sending it to Samsung and hope for the best.
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Thanks for taking the time to answer!
here is what i got from Samsung United Arab Emirates / Dubai
(i did not flash stock rom nor i tripped knox i was just finding out if the warranty is still there if i tripped knox)
You are connecting with LiveChat system. If it takes a few minute, Please Try again.
(Our web team will be with you soon.)
A member of our web team will be available soon. You are currently in position 1 Thank you for waiting. If your enquiry is concerning a purchased product, please have your product details, including serial number and date of purchase ready.
Welcome to Samsung Live Chat. How may I help you?
alzahmi . :
hi
LIVECHAT SUPPORT :
Good day valued customer. Thank you for contacting Samsung Gulf technical support. Kindly tell us how we may assist you?
alzahmi . :
i'm trying to find out if tripping Knox will void the warranty
LIVECHAT SUPPORT :
what exactly do you mean.. did you do anything on the device?
alzahmi . :
because i emergency flashed stock rom with odin and now the knox counter is 0x1
LIVECHAT SUPPORT :
im sorry to confirm that sir
LIVECHAT SUPPORT :
Knox is a security system of samsung
LIVECHAT SUPPORT :
it detects on the lower level of the architecture of the device if the software loaded is original or not
LIVECHAT SUPPORT :
as you had loaded with 3rd party which is not allowed by samsung, the warranty bit has marked it to be tampered
LIVECHAT SUPPORT:
as it counted, if the device has warranty, it will be considered as void
alzahmi . :
will i still have warranty for hardware problems like screen problems or buttons not working?
LIVECHAT SUPPORT:
im sorry, it will not be
LIVECHAT SUPPORT :
if you have issue with the device, you should have visited the service center
LIVECHAT SUPPORT :
at any rate, if there is any problem with hardware, it is possible to be repaired but charges will be incurred
alzahmi . :
but there are a number of people on enternet that flashed stock rom and their knox is tripped
LIVECHAT SUPPORT :
surely as the devices have knox security, their warranty bit has surely opened and it dictates it is tampered
LIVECHAT SUPPORT :
we understand you may be frustrated but doing such procedure in the device or even rooting is not allowed by samsung
LIVECHAT SUPPORT :
the usage of original samsung software provides security from high level to level of its archtecture... loading a fake software or unauthorized will make the device vulnerable from security threat.. that is why such checking of loading of fake software is implemented.. we are sorry to advise that if it is the case with your device, then the warranty is void
LIVECHAT SUPPORT:
*high level to low lever or architecture
alzahmi . :
it was emergency the device was laggy and i downloaded completely stock rom and installed it via odin and knox is tripped
LIVECHAT SUPPORT :
i understand.. but if you have issue with the device, you should have contacted samsung support to give you guide within the policy
alzahmi . :
ok thanks.
LIVECHAT SUPPORT :
you are welcome... may i know the model of your phone sir first
alzahmi . :
sm-n910c
LIVECHAT SUPPORT :
that is a new model... as i know commercial note 4s have no knox container only so only the security of warranty bit was affected.. if it is note 3 which carries the knox container, that knox container cannot be opened.
alzahmi . :
and what does that mean
LIVECHAT SUPPORT :
before in note 3 and s4, there is a knox application called as knox container in which we can store secured information there but recently it was removed becuase it was intended for corporate accounts only. so for those models like note 3 and s4 - if their software are tampered or rooted, when the warranty bit blows, then that application will not open already.
LIVECHAT SUPPORT :
however for note 4, it does not concern because it did not come by default.
alzahmi . :
yeah i dont have that app on my phone
alzahmi . :
so you mean other phone problems that are not related to security and software is still covered?
LIVECHAT SUPPORT :
no sir.. overall, the whole warranty is really void.. I was just confirming about the model because if you have the galaxy note 3, you may find that a problem. at any rate, you have the note 4 so you will not experience it. Let us just hope that the device will not face any major issue to avoid being recommended to visit the service center for any repair
alzahmi . :
i hope so
The knox-based warranty depends on what country your are living
Wow. That was really indepth. Thanks.
airwa1kin7 said:
If I trip the KNOX counter what exactly will this mean? I understand it means it voids the warranty. Just bought this puppy and while I love customizing my Android devices I'm not to crazy losing warranty. Do they check KNOX counters when you send them in? Does tripping it do anything else?
Also is there a way to obtain root on a N910W8 without tripping the counter?
Thanks.
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I have been to over 7 Samsung repair centers in 3 countries and all i can say is yes they do check as they take pictures of the device inside and also the screen which has the knox counter.
It depends on the repair center if they then decide to either charge or carry out a warranty replacement.
There's always the 12v 5A power supply method of reinstating your warranty if something did go wrong...
But flashing via odin doesn't trip knox. So you lied and they're misinformed.
mariosraptor said:
But flashing via odin doesn't trip knox. So you lied and they're misinformed.
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That depends. Flashing a non-Sansung image, be it a bootloader, kernel, entire firmware, etc - will trip Knox, even if it is done using Odin. The OP, however, stated it was a Samsung firmware, so both were misinformed.
Another thing the tech rep was misinformed was about the KNox Container. The N ote 4 SM-N910C, which is the one I have, does have the knox container, although the app isn't installed by default, but it is a free download from the Play Store.
I currently have all my sensitive apps (such as Steam [because of its wallet], PayPal, internet banking, corporate Exchange email, etc) on a Knox Container in my Note 4. It is quite secure, although a little bit slower.
Simonetti2011 said:
That depends. Flashing a non-Sansung image, be it a bootloader, kernel, entire firmware, etc - will trip Knox, even if it is done using Odin. The OP, however, stated it was a Samsung firmware, so both were misinformed.
Another thing the tech rep was misinformed was about the KNox Container. The N ote 4 SM-N910C, which is the one I have, does have the knox container, although the app isn't installed by default, but it is a free download from the Play Store.
I currently have all my sensitive apps (such as Steam [because of its wallet], PayPal, internet banking, corporate Exchange email, etc) on a Knox Container in my Note 4. It is quite secure, although a little bit slower.
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Of course. I was only referring to his words that flashing a non tampered samsung rom with Odin will trip knox. About knox container haven't had any clue. Though wish samsung could find another way and stop this non sense.
Wish it had another aproach. Like : phone comes free of any binary counting system. BUT the moment that someone installs Knox on his phone and activates it, the binary counting system should get active by stating zero and still having a valid warranty flag.
And if then the owner of the phone roots it or in anyway tampers it then it should start counting.
I'm sure they can do it but to lazy.
..
Best idea is to open go to the place where they check Knox on the phone (some key combination) and on the location of the screen that says that is voided do something like put extreme heat on it so that that part of the screen doesn't work.
I do not know if they use PC to check it
Suici Doga said:
Best idea is to open go to the place where they check Knox on the phone (some key combination) and on the location of the screen that says that is voided do something like put extreme heat on it so that that part of the screenndoesn't work.
I do not know if they use PC to check it
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You know, sometimes the good ideas are just right in front of ya, aren't they?
Is there any disadvantages (excluding my warranty gone)? Such as my phone will not work, like I press the home button, it does not react.
1. Can u tell me what exacly will cost me rooting phone like not working samsung pay, is there more ? I bought phone week ago and probably I am gonna trade him next year when S8 will come out, will stock firmware fix samsung pay or any other problems?
2. If I am rooting phone I'll trip knox but can it be "untripped" by flashing stock firmware?
3. TRWP or CF root is better?
4. What I had to do in developer options?
5. I have traded phone in CEX S6 + £ = S7 (webuy.com) they gave me 2 years warranty but with tripped knox?
There is probably many threads or post about this but all of them are so messed up that I can't find out.
Zireseth said:
1. Can u tell me what exacly will cost me rooting phone like not working samsung pay, is there more ? I bought phone week ago and probably I am gonna trade him next year when S8 will come out, will stock firmware fix samsung pay or any other problems?
2. If I am rooting phone I'll trip knox but can it be "untripped" by flashing stock firmware?
3. TRWP or CF root is better?
4. What I had to do in developer options?
5. I have traded phone in CEX S6 + £ = S7 (webuy.com) they gave me 2 years warranty but with tripped knox?
There is probably many threads or post about this but all of them are so messed up that I can't find out.
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1.rooting will mean that samsung pay does not. OTA upgrades do not work, you will have to flash roms manually and knox will not work.
2.Knox cannot be restored once it is tripped as knox is hardware controlled not software.
3. TWRP is better as you have more future options on your phone but CF root is easier to do.
4. You do not need to do anything in developer options occasional you will be asked to enable usb debugging to grant some apps access to the phone.
5. You will have no official warranty once knox is tripped. Depending on how rigidly knox is enforced some store will still repair the phone under warranty, some will not. It is up to the shop to decide.
Hello!
I live in Romania and own a SM-G935F without any carrier and I'd like to flash the UK Android 8.0 through Odin or stock recovery from SD card instead of waiting for the OTA here in Romania but I'm unsure whether that will trip KNOX and void warranty or not. I saw this thread https://forum.xda-developers.com/s7-edge/help/flashing-official-oreo-8-0-k-firmware-t3784874 asking a similar question but they didn't mention the warranty. If it is safe, what do you recommend: Odin or stock recovery from SD card?
Thanks!
Rest assured, flashing official Oreo won't trip knox.Only rooting does that.Your warranty is safe
dude ive been asking myself this question for many months, but never did it publicly. I also live in Romania and i aquired my phone from MediaGalaxy. I asked someone in there if rooting and flashing voids warranty and he said it wont. But the thing is, the company that deals with samsung repairs and warranty here in Romania are a bunch of bad people who will refuse your phone in case of valid wararny because you triggered knox. Thats what happens when some stupid firm gets control and is the only representant aknowledged by samsung in a country...
i flashed official firmware using odin just the other day - switched from xsa 7.0 (australia) to btu 8.0 (UK). did not trip knox
laurentiudll said:
dude ive been asking myself this question for many months, but never did it publicly. I also live in Romania and i aquired my phone from MediaGalaxy. I asked someone in there if rooting and flashing voids warranty and he said it wont. But the thing is, the company that deals with samsung repairs and warranty here in Romania are a bunch of bad people who will refuse your phone in case of valid wararny because you triggered knox. Thats what happens when some stupid firm gets control and is the only representant aknowledged by samsung in a country...
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Yeah, considering this I think I'd rather wait for the release and get it through Smart Switch...
KriSSu09 said:
Yeah, considering this I think I'd rather wait for the release and get it through Smart Switch...
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Just flash btu oreo using odin bro, it is answered a thousand times that flashing official samsung firmwares don't trigger knox. But be sure to download from a trusted source like sammobile or updato. And flash using odin version 3.13.1 downloadable here on xda forums.
Sent from my S7 Edge using XDA Labs