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I purchased a Nexus 4 8GB on launch day. The device consistently (multiple times per day) would be non-responsive to my touch on the lock screen when I pushed the power button to do a PIN unlock. I had to cycle the power button to get it to respond to my touch.
I called in an RMA the other night, Google overnighted a new phone to me. The same problem occurs, I haven't installed ANY programs. What are the odds it's hardware and not software?
Does nobody else have this problem???
I can replicate it: Turn the screen off, put five fingers on the screen, at the same time push the power button to bring up the unlock screen. My screen will usually not respond, or it delays a response by a couple seconds. It can take a couple attempts to get it to do it.
The only thing I added was the Google News and Weather widget to the main screen.
crazeco said:
I purchased a Nexus 4 8GB on launch day. The device consistently (multiple times per day) would be non-responsive to my touch on the lock screen when I pushed the power button to do a PIN unlock. I had to cycle the power button to get it to respond to my touch.
I called in an RMA the other night, Google overnighted a new phone to me. The same problem occurs, I haven't installed ANY programs. What are the odds it's hardware and not software?
Does nobody else have this problem???
I can replicate it: Turn the screen off, put five fingers on the screen, at the same time push the power button to bring up the unlock screen. My screen will usually not respond, or it delays a response by a couple seconds. It can take a couple attempts to get it to do it.
The only thing I added was the Google News and Weather widget to the main screen.
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Click to collapse
did it hppen will charging???mny facing this problm....with quad core cpu 2 gb ram so smooth it should be...have try install launcher???i watch the video in other web...it so frustating..mayb upgrade/update jelly bean solve the problem..i dont know just guessing...mayb that y it upgradeable...
crazeco said:
I purchased a Nexus 4 8GB on launch day. The device consistently (multiple times per day) would be non-responsive to my touch on the lock screen when I pushed the power button to do a PIN unlock. I had to cycle the power button to get it to respond to my touch.
I called in an RMA the other night, Google overnighted a new phone to me. The same problem occurs, I haven't installed ANY programs. What are the odds it's hardware and not software?
Does nobody else have this problem???
I can replicate it: Turn the screen off, put five fingers on the screen, at the same time push the power button to bring up the unlock screen. My screen will usually not respond, or it delays a response by a couple seconds. It can take a couple attempts to get it to do it.
The only thing I added was the Google News and Weather widget to the main screen.
Click to expand...
Click to collapse
I just tried doing that around 10 times and I couldn't get my screen to not respond. Have you tried flashing a different rom to see if it helps? Switching roms is the best way to pinpoint software or hardware as a culprit.
yoft1 said:
I just tried doing that around 10 times and I couldn't get my screen to not respond. Have you tried flashing a different rom to see if it helps? Switching roms is the best way to pinpoint software or hardware as a culprit.
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Click to collapse
I updated to 4.2.2 ... I can still get it to become non-responsive. Try hitting numbers very quickly after you hit the power button. Make sure all five fingers are on the screen when you hit the power button.
I also have this issue. I press the power button to turn the screen on, and it will be unresponsive until I turn the screen off then turn it on again and all is fine. Sometimes it is just really laggy for 10 seconds, then it returns to normal. I am thinking this may be a bug in the stock kernel, but I'm not sure.
What programs do you have installed and which widgets do you use? Give me a complete list.
How many Google email accounts are added to your phone?
Sent from my Nexus 4 using Tapatalk 2
crazeco said:
What programs do you have installed and which widgets do you use? Give me a complete list.
How many Google email accounts are added to your phone?
Sent from my Nexus 4 using Tapatalk 2
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Click to collapse
I use apex launcher, have the Google now widget and clock, and only one gmail account. I still think it is the stock kernel, I have flashed Franco's kernel this morning, and have yet to encounter the issue. I will report back at the end of today of the results.
I am rooted and have been encountering this in stock 4.2.1 and 4.2.2 and CM 10.1.
Why do you think so few people notice it? Now that I've had it on two separate devices... It has to be software/kernel. Please do update.
Sent from my Nexus 4 using Tapatalk 2
Franco's kernel didn't work. Still have the issue, though less occurring.
---------- Post added at 06:25 PM ---------- Previous post was at 05:59 PM ----------
Okay, so if there is any multi-touch on the screen when it is turned on, it will be unresponsive. The OP says put five fingers on the screen and turn on the screen (while still holding the fingers on the screen). However, the same results can be replicated by only having two fingers and turning on the screen. What this means is, say, if you are holding the phone, and your thumb and finger are on the screen (on the sides, even barely) and turn on the screen, you will get an unresponsive touchscreen.
Multi-touch still works so it isn't a defective touch panel. I don't think this is any hardware issue other than the hardware used in the few affected phones could be of a different revision number, so the kernel isn't working with it the same as the commonly used panel. I could be wrong, but this is just the conclusions I can draw from this.
Is there an official Google thread or report on this issue?
I can confirm it will do it with just two fingers.
Sent from my Nexus 4 using Tapatalk 2
Same thing here. Just don't touch the screen when turning it on.
Sent from my Nexus 4 using xda premium
crazeco said:
Is there an official Google thread or report on this issue?
I can confirm it will do it with just two fingers.
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
I don't think there is an official Google thread for this issue yet.
crazeco said:
Why do you think so few people notice it? Now that I've had it on two separate devices... It has to be software/kernel. Please do update.
Sent from my Nexus 4 using Tapatalk 2
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Click to collapse
I don't know what to tell you. I've tried it with every number of fingers from 1 to 5 on the screen when I turn it on. I've tried it with and without a PIN. In no way shape or form can I get my screen to lag. I told you before to wipe and try flashing a different rom as that is the most comprehensive way to separate a software issue from a hardware issue. Not updating, but root, wipe, and flash.
Sent from my Nexus 4 using xda premium
yoft1 said:
I don't know what to tell you. I've tried it with every number of fingers from 1 to 5 on the screen when I turn it on. I've tried it with and without a PIN. In no way shape or form can I get my screen to lag. I told you before to wipe and try flashing a different rom as that is the most comprehensive way to separate a software issue from a hardware issue. Not updating, but root, wipe, and flash.
Sent from my Nexus 4 using xda premium
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Click to collapse
Well it's a lot problem that exists for other people in the thread as well. I've had two separate devices, both factory settings with no software installed that do it.
I wish I could try out your device...
Sent from my Nexus 4 using Tapatalk 2
Using Franco's kernel, I have only run into the issue while turning on the screen once, where as I have encountered it many times a day before. I could also be that I know what causes it, so I subconsciously attempt to turn it on with nothing touching the screen, but I don't know.
It seems I have found the issue. I have deleted all lock screen widgets and it seems to fix it. Google, next update please fix this.
I don't know what happened but at some point in the last few weeks my N7 started being really slow.... Like if I hit a text box the tablet freezes for like 10 seconds till the keyboard pops up, or if I press the home button it takes 5 seconds to respond, or when i turn on the tablet its stuck on thr Google screen for like 15 seconds... I tried switching ROMs and kernels but it doesn't seem to help, the only thing that slightly works is changing the kernel governor to performance but then the battery consumption is drastic and the device freezes a lot and I have to long press power to reset it
Is anyone familiar with this problem or have any ideas for me?
Sent from my Nexus 7 using Tapatalk 2
Do you use multiple user accounts?
Sent from my Nexus 7 using xda premium
No I'm trying no totally factory reset to stock and then I'll see what happens (I'm backing up my internal SD now and its taking forever)
Sent from my Nexus 7 using Tapatalk 2
aryehzev said:
I don't know what happened but at some point in the last few weeks my N7 started being really slow.... Like if I hit a text box the tablet freezes for like 10 seconds till the keyboard pops up, or if I press the home button it takes 5 seconds to respond, or when i turn on the tablet its stuck on thr Google screen for like 15 seconds... I tried switching ROMs and kernels but it doesn't seem to help, the only thing that slightly works is changing the kernel governor to performance but then the battery consumption is drastic and the device freezes a lot and I have to long press power to reset it
Is anyone familiar with this problem or have any ideas for me?
Sent from my Nexus 7 using Tapatalk 2
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Click to collapse
Things start slowing down once you get below 3 gig, it gets real bad when you only have 1.5 gig of space left. No ROM will help that.
Hi guys,
Anyone encountered your Note 3 hanged and you unable to swipe or press the back button.
The only way to swipe again is to press off and on and you be able to do that.
My phone is brand new and even after I factory reset it still hanged.
Same Hangups with me
The same happens to me with an unchanged Note 3 9005, Vodafone Germany branded; Suddenly the especially the screen freezes.
some buttons still work. Sometimes it works again, sometimes only a reboote works.
johrub said:
The same happens to me with an unchanged Note 3 9005, Vodafone Germany branded; Suddenly the especially the screen freezes.
some buttons still work. Sometimes it works again, sometimes only a reboote works.
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Click to collapse
And i thought it was a launcher that causing this. Seems like I'm not the only one.
Note 3 hanged
I use the Nova Launcher ...
Anyone facing the same issue?
anyone? no one having this issue?
My T-Mobile Note 3 did it once, so far.
NOT rooted, stock launcher and browser.
Sent from my Nexus 10 using xda app-developers app
Yes, same problem here with a completely stock and non-rooted international (Germany) Note 3. I have had the device now for a little over a week, and the problem occurs quite frequently several times a day. Very annoying, so any fix would be VERY appreciated!
German Unbranded LTE... Apex Launcher, no such issue so far.
Try cleaning your system cache in Recovery.
I get the same problem.
No response to back, menu, home or power button.
If I wait about 10-20 seconds, it will start responding again.
It happens several times a day.
Very annoying. Never had this problem with the Note 2.
N900 in Thailand, not rooted using Nova launcher.
Sent from my SM-N900 using xda app-developers app
Its happened to me, Stock and No root, Its look like touchwiz is suck.
Sent from my GT-I9300 using XDA Premium 4 mobile app
I have the same problem. My situation is described in my thread:
http://forum.xda-developers.com/showthread.php?t=2473622
Do have a look and see if it's similar!
I've yet found a solution.. =(
DesmondL said:
I have the same problem. My situation is described in my thread:
http://forum.xda-developers.com/showthread.php?t=2473622
Do have a look and see if it's similar!
I've yet found a solution.. =(
Click to expand...
Click to collapse
Seems like I still have that issue.
ShadowLea said:
German Unbranded LTE... Apex Launcher, no such issue so far.
Try cleaning your system cache in Recovery.
Click to expand...
Click to collapse
I tried this yesterday, but I'm afraid it didn't fix the problem. A couple of hours after cleaning the cache partition I got the next hang.
I gave up on this and decided to ask for a replacement phone. Bummer.
Sent from my SM-N900T using Tapatalk
My non-rooted N9005 crashed several times as described below. However I can't replicate them on purpose. It just happened randomly.
On boot-up, when the lockscreen is shown, the device keeps restarting on its on, non-stop. To resolve, I'll need to quickly unlock the phone when the lockscreen is shown. Sometimes it would just keep restarting before the locksreen is shown. When this happens, I'll need to remove the SIM card and the phone would start normally. Then turn it off, reinsert the SIM card, boot-up and quickly unlock the lockscreen. This occurs randomly, but when it occurs, the would keep restarting. Else, phone would boot-up with no issue.
Recorded a video and stopped the recording. Camera hang. From then onwards, can't use camera until reboot.
Enabled the "one-handed operation - use for all screens". Switched to one-handed mode. Not sure what happened, but camera was started when I exit camera, screen is reverted to fullscreen. It should remain in "one-handed" mode. Touch responded to area where the "one-handed operation" window should be. No response to area outside this area. To resolve, re-enter "one-handed" mode and exit.
Phone just hang when games are started which the audio loop playing repeatingly.
My Note3 got hang when I was using facebook...
I m curious it related with RAM... when I check the RAM (after it responds again) it was 2,4 GB of 2,66 (max available)..
After I clear the Memory, then problem stops...
Same issue here..
i'll be scrolling facebook or browsing and i cannot click on links or scroll
weird thing is i can press the back button to close the app or the home button..
there are some other major glitches as well such as Gallery opening VERY SLOWLY.. quick pic is my work around..
waking up the phone with the power button takes longer then expected as well..
coming from a Z10 with less specs and listening to people bash it.. the 3GB quadcore Snapdragon 800 chip with 4.3 jelly bean is deeming to be disappointing..
don't get me wrong i love the device.. just didn't expect so many glithces and slow downs and hangups
Same issue on exynos.
Sent from my SM-N900 using xda app-developers app
I tried something new today, I've been clearing the Ram memory every 15-30 minutes of constant usage and every time I start using the phone and it seems that I haven't had that problem yet. Makes me think it is related to a process.
Sent from my SM-N900T using Tapatalk
Hi all,
I've been using my international note 3 (European) for few weeks without issues.. then one day, the phone went crazy on me! Each time I press the home button it asks me if I want to use Touchwiz or Touchwiz easy mode! I choose Touchwiz and I click ALWAYS (not once) ... this will work for few minutes, then next time I press the home button, same prompt comes up!!
I formatted my phone, but the problem disappeared for few days only then started again!
Now what!!??
Thanks in advance
Mo
**** touchwize use Nova launcher
Sent from my SM-N9005 using xda app-developers app
hammody said:
Hi all,
I've been using my international note 3 (European) for few weeks without issues.. then one day, the phone went crazy on me! Each time I press the home button it asks me if I want to use Touchwiz or Touchwiz easy mode! I choose Touchwiz and I click ALWAYS (not once) ... this will work for few minutes, then next time I press the home button, same prompt comes up!!
I formatted my phone, but the problem disappeared for few days only then started again!
Now what!!??
Thanks in advance
Mo
Click to expand...
Click to collapse
Try going to the settings on you phone, enabling easy mode, restart your phone with easy mode still turned on.
Once I has restarted turn easy mode off and restart again.
See if that works.
Sent from my SM-N9005 using xda app-developers app
Hey guys
My edge has frozen 3 times already to the point I have to reboot holding the 3 buttons.
Anyone else have this issue?
Sent from my SM-G935W8 using Tapatalk
My screen went black, had to hold the volume down and power until it rebooted. I've only had this phone for 4 hours.
Nope guys, mine running like a dream and I'm Def a power user. I'd try a couple back to back factory resets.if you still have issues, take it back.
Sent from my SM-G935V using Tapatalk
Got the same issue. And factory reseting didn't do anything. I also tried to reset using the 3 buttons but it just says downloading for more than an hour! I really don't want to send it back and go trough the whole hassle. I just want a fix. I got this phone yesterday and I can't enjoy it... it only freezes when on standby for some time. The only way I can get it to work is by using the 3 buttons just like they guy above...
XanxusPrimo said:
Got the same issue. And factory reseting didn't do anything. I also tried to reset using the 3 buttons but it just says downloading for more than an hour! I really don't want to send it back and go trough the whole hassle. I just want a fix. I got this phone yesterday and I can't enjoy it... it only freezes when on standby for some time. The only way I can get it to work is by using the 3 buttons just like they guy above...
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The downloading screen is just a bootloader screen for flashing rom while odin. If you isn't flashing rom, you don't need to wait for it since the phone is doing nothing.
Got a reboot once on PAW FW. Nothing after.
Yep had one yesterday after using bbc iplayer, tried to go back into iplayer from multitasking and it froze then went black . .used the volume and power for 7 secs and everything came back on . .
Hoping this is just software. .
Mine is UK version and got it on the 8th . .
Read that the S6 had similar problems
Anyone have a fix for this or do I need to take it back to Verizon? I'm in the US and have the same issue. It has happened to me multiple times.
I get automatic reboots as well as full screen lockup for 7-10 minutes where it reboots itself. Both seem to occur when I'm trying to do something immediately after doing something else. Examples are when I hit send on a text/tweet and then pull down the task bar while it's in the process of sending the text/tweet or when rotating screen to look at a picture in landscape mode in Facebook and immediately tapping the center of the screen to get rid of the text on the screen.
This has now happened every day I've had the phone (Friday, Saturday, and now Sunday). It's getting quite old. Any help would be appreciated before I take my phone back to Verizon tomorrow.
I haven't had any freezing, but I did have my first random reboot after 4 days of ownership while listening to music with it plugged into an aux cable..
Sent from my SM-G935T using Tapatalk
rodnii said:
I haven't had any freezing, but I did have my first random reboot after 4 days of ownership while listening to music with it plugged into an aux cable..
Sent from my SM-G935T using Tapatalk
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Same.
i experienced the same issue, freezing up, i reset my phone and someone told to me to install an optimizer to help my phone by freezing up
I got the phone for 2 weeks now, yesterday my volume down and power button is unresponsive, press the power button for a few seconds but it wont respond. I have to hold volume and power buttons and press until a few more seconds and ir restarts, after rebooting it works ok.
Anyone have an update to this thread? Has anyone gotten a fix for this? Or should I just send my phone back and get another? Thanks for any help.
Just had another freeze and shutdown . .doesn't reboot but requires me too use power on and volume keys for 7 seconds to restart phone. .really hope its a software problem ..seems to happen on multi tasking
same for Galaxy S6
i have the Galaxy S6 and i have the same probleme, my phone keep freezing and some time rebooting, i try the safe more but still freezing, i delete the new installed app with no luck.
some other wesite say this is an apps crash that make the phone freezing, but i don't know.
Don't worry, Samsung will fix this with an update. Only had 1 reboot and it was on PAW fw.. now that I'm on pb4 it haven't happened once.
I have a verizon S7 edge, and have had multiple reboots on the phone, with no consistent pattern. It has done it while sitting on the bed untouched/unused. It remounts the SD card every time this happens. I'm really stunned there is no word from Samsung about this issue
I have had the same issue. I worked with a Samsung support member who was helpful in attempting to troubleshoot and log the issue. I ran my phone in safe mode for a few hours in hopes that it may have been an app I downloaded causing the freezing issue but unfortunately the phone froze again while in safe mode. According to Samsung, my next step is to go to a Samsung Experience shop in a Best Buy and have them do a software flash. I'm heading there today and if its successful I'll be sure to post about it.
samsung s7 edge freezing
i have a samsung galaxy edge 7 and it just froze on me too the screen froze and non of the buttons worked for the rest either so i popped the sim card n it unfroze.
Hey, this is software problem. Dont take it back phones. Maybe chrome, messenger freeze phone. Just send feedback Samsung. Samsung will fix this with update. Its not phone problem. Easy guys...