I am willing to pursue a class action lawsuit on behalf of all of us who were sold defective Nexus 7 (2013) tablet's and have useless touchscreens.
I am giving them one more chance with an update to repair the problem and then I'm taking it to my company's lawyer.
I have sent it in once, they told me they "re-calibrated the screen and digitizer"......no improvement.
Still having sticky keys, phantom touches, long presses.....It is absolutely a useless tablet as I can't type like I normally can.
If you would like to pursue litigation, please join me.
GOOGLE, YOU HAVE ONE MORE CHANCE!! MAKE THIS RIGHT OR WE WILL END UP IN COURT - GUARANTEED.
Its no worse then what we saw (actually far better) with the Xoom timing out touch events after 15 seconds.
Don't get me wrong... It is certainly annoying... I'm just not certain that it meets the criteria for the type of litigation you are suggesting.
Sent from my Galaxy Nexus using Tapatalk
Has Google refused to remedy your problem, either with a new tablet or an update? It's not as if the entire product line is defective - far from it. As with anything that's manufactured, there will be some items that fall below standard. I doubt you have the right to sue over this. I understand you're pissed but a CAL isn't going to happen.
Let us know what your lawyer says. I'd be surprised if you found one willing to take the case.
bananagranola said:
Let us know what your lawyer says. I'd be surprised if you found one willing to take the case.
Click to expand...
Click to collapse
It's MY company's lawyer...
He doesn't have a choice....LOL.
....Are you guys really willing to be robbed from and then let them get away with??
As a business owner myself, I know how I would handle it if I wished to preserve my reputation.
We'll see, but having to resort to an older tablet to send emails is unacceptable.
I may simply demand a refund and go buy a Samsung......
If nobody else wants to get onboard....
I can't understand why you wouldn't but I'll get my money back and move on....
kayakaddict said:
I may simply demand a refund and go buy a Samsung......
If nobody else wants to get onboard....
I can't understand why you wouldn't but I'll get my money back and move on....
Click to expand...
Click to collapse
Good luck with that. Unless you have multiple warranty replacements, they'd probably just laugh at you.
Sent from my Nexus 7 using xda app-developers app
If the entire product line was defective and Google refused to remedy the situation, then a CAL could be justified. Have you exhausted all avenues of approach yet? Demanded a refund? A new tablet? Those are your best options at the moment. I personally don't have a problem with my N7.
muyoso said:
Good luck with that. Unless you have multiple warranty replacements, they'd probably just laugh at you.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
That's exactly what they just did....
dkb218 said:
Have you exhausted all avenues of approach yet? Demanded a refund? A new tablet?
Click to expand...
Click to collapse
OP, pay attention. This guy is thinking clearly. :good:
The111 said:
OP, pay attention. This guy is thinking clearly. :good:
Click to expand...
Click to collapse
I demanded a refund just now from Google. Less than a month old - NOPE.
I was put in contact with ASUS. They want me to send it in and I have to pay the shipping.
Ridiculous. I'm going to buy a Samsung right now and sell this POS.
As if Sammy is any better... Good luck with bloatwiz...
Sent from my Galaxy Nexus using Tapatalk
kayakaddict said:
I demanded a refund just now from Google. Less than a month old - NOPE.
I was put in contact with ASUS. They want me to send it in and I have to pay the shipping.
Click to expand...
Click to collapse
Google's return policy is 15 days after the date of delivery, You missed out on the chance of getting a replacement or a refund.
Your best shot now is contact ASUS again and demand they pay for the shipping for a defective item, try to demand talking to a manager might help.
Am sure if we get Andy Dufresne involved he will fix it for us for a few cold beers each on the rooftop of asus factory for the defected units
NovaSense said:
Regarding the CAL, if you missed the return/refund window for Google you can't really get anything from CAL.
Click to expand...
Click to collapse
Don't quit your day job, you're no legal scholar.
Reckoning said:
Don't quit your day job, you're no legal scholar.
Click to expand...
Click to collapse
I am not, and now I stand corrected.
If you're at all serious, here's a rich source of potential participants :
https://productforums.google.com/forum/#!topic/nexus/mG4JXaT-SHs[1-25-false]
Rofl...problem is most people are too ignorant to even realize their device is defective.
Shouting about "my N7 works perfect!"....
FluffyR said:
Rofl...problem is most people are too ignorant to even realize their device is defective.
Shouting about "my N7 works perfect!"....
Click to expand...
Click to collapse
+1 Someone say his Nexus isn't working properly and that is willing to take action, then the thread suddenly floods with people with "perfect" Nexus, and saying it's not a big deal.
If you don't have any problem with your Nexus, hooray! good for you, a lot of us do have problems.
PS: I was the owner of a Note 8, 0 problems, I though, well I had the Nexus 7(2012) and it worked fine, plus is pure android. So I jumped to this Nexus for the screen and pure android... now I'm starting to regret it, just know my keyboard started with the ghost touches, is incredibly annoying...
Let me say something. This guy is right we are getting the shaft. I been building computers and a tech for 20 yrs. I have had every top of the line tablet out there. I still love my IPAD 4.
I have bought 7 Nexus 7 2013 from 3 different places and the seventh still is messed up. Now you are going to say that is normal. Bullcrap.
Out of all of the top of the line tablets I have I never had to take them back and replace them. Once would be fine but 7 and still not working is not freakin right.
I have had the Asus TF101, Asus TF300, Asus TF700, Samsung GALAXY Tab 1, Galaxy tab 8.0, Toshiba Thrive, Toshiba Excite, HP touch pad and more never had a screen problem like this. I have a I7 3700K overclocked on air at 4.7ghz evo 212 cpu fan.
You should never have to replace more than 2 times to get something right, I would have to say that their product line is 85% bad on the Nexus 7 2013.
Related
Just to apologize in advance to posting this thread.
I really need help on a choice im on the fence about since next week I will lose my 30 day return period.
Here it is 5 Nexus S's later and almost every unit had a different problem.
1st: soft resets at least 4 times a day.
2nd: wifi doesn't work
3rd: massive screen banding.
4th: back button did not respond to touch.
Now: screen coating is peeling.
I love Gingerbread! Its going to be really hard giving this away. I love the design and profile of this phone.
I've convinced myself that its ok for the weak wifi signal and a Gps that doesn't lock as good as other phones.
I'm torn between returning it or sending it in for repair.
I also have owned every Tmobile smartphone (MT4G, G2, Vibrant), I could exchange it for one of those.
Why lol does the best phone ive seen in a while have to be seriously half-assed.
Not because of the features but because of all those problems I put above.
I want something that works pretty solid and software mix but it looks the world is in capable of doing this.
Thanks And hope some one with patience can help me out.
Idk man I just picked up nexus s today from bestbuy, I had the vibrant and the problems you've had software/device related I have not seen on mine. Mine just OTA updated about 2 hrs ago to 2.3.1. I havent had it long enough to comment on peeling but ya.
Its solid device to me so far, But I understand what your saying after 5 NS later.
Yeah I really dont feel disappointed. Just sad. lol
I dont want to send it in because thats 2 weeks without it And I HATE Samsung especially their costumer support!
Well I know ur sad about it, But in order for stuff to be changed its gotta cost samsung money that all these phones r coming back. I mean its a shame, but maybe you still have a old android phone to hold ya over?
Nope lol I sold my nexus one....worst mistake of my life I guess Ill just do the return and hopefully my patience will pay off.
What sucks is that even after six months Samsung wont improve this phone as far as defects go. Look at the vibrant lol
If you have a good one with no problems hold on to it man because I wish my luck was good enough to have a good one.
On my third one here, will use vmy black tie for another eventually. Shop around. I went to different best buys. Some get bad batched. One had 10 all with the creased glass screen. Another had none. Some of these phones were made days before the launch so though its disappointing, I believe there are good ones. I have one now but the stupid platinum case already scratched my phone.
Sent from my Nexus S using XDA App
Like the poster above me, I would try to exchange at a completely different Best Buy. Bad batches are called so for a reason--the entire batch may be faulty.
I picked up my Nexus S at 8:00AM Launch Day and haven't had a single issue with it at all. I had to go through three MT4Gs before I returned it completely, and three G2s before I was satisfied with the last one(it still had issues, but at that point, I was tired of dealing with it). And on the screen coating thing: I don't know what coating people are talking about and if there is such a coating, then I think alot of folks are expecting too much out of it. Review/unboxing videos and my own device had fingerprints showing up the second people started using it. Do folks honestly expect touchscreen phones not to show fingerprints/smudges ever? That's unrealistic, imo.
And it's only under direct light(i.e. a directional lamp pointed right at it) that I see them at all. In day to day use, it's not an issue for me.
story like this, makes me feel a really really lucky guy, since i ordered mine by mail.
it'd have been a nightmare if it had any of those defects
I appreciate all the insight so far.....
If i do go back to an old one it would probably be the G2
but Im thinking of getting another one and fit it with a screen protector right away to stop this peeling garbage.
AllGamer said:
story like this, makes me feel a really really lucky guy, since i ordered mine by mail.
it'd have been a nightmare if it had any of those defects
Click to expand...
Click to collapse
hahaha
you reminded me of my friend who bought an iphone 4 the other day and he is like you " and me " he found a dead black pixel in the middle of the screen. the poor bastard couldnt sleep the night. stairing at it all the time. he knew he can go to apple store in the morning the next day. but still he couldnt sleep about it.
when he told me, i was crying laughing at him.
Im just going to call it quits with samsung lol They should just stick to TVs
I got a Led 40 inch and no problems!!
Im never going to get a samsung phone again and im going to make sure I book mark this sucker so if I do feel tempted Ill look back at my self hahahah
Oh and ll_l_x_l_ll, man i did have that problem with the vibrant and I lost some sleep on that man for real lol
Mine had a lot of these same issues the OP pointed out. I returned it, but not because of said issues lol.. I needed some extra cash for Sandy Bridge!
ericc191 said:
Mine had a lot of these same issues the OP pointed out. I returned it, but not because of said issues lol.. I needed some extra cash for Sandy Bridge!
Click to expand...
Click to collapse
Nice investment lol
ericc191 said:
Mine had a lot of these same issues the OP pointed out. I returned it, but not because of said issues lol.. I needed some extra cash for Sandy Bridge!
Click to expand...
Click to collapse
i just wana go OT for 1 post if the OP doesnt mind.
since you are in the know about Sandy Bridge. can you please tell me why for example should i upgrade from I7 ?
i mean, whats the real difference here ?
please keep in mind that most of my gaming on ps3 or 360. i dont play pc games much if any " the only games i played are crysis 1 and warheads"
azzeh3 said:
Nope lol I sold my nexus one....worst mistake of my life I guess Ill just do the return and hopefully my patience will pay off.
What sucks is that even after six months Samsung wont improve this phone as far as defects go. Look at the vibrant lol
If you have a good one with no problems hold on to it man because I wish my luck was good enough to have a good one.
Click to expand...
Click to collapse
You just had a run of bad luck. It sucks but it happens to all of us at one point or another. Just keep trying and you will get a good one. It will be totally worth it
tommyz2kool said:
You just had a run of bad luck. It sucks but it happens to all of us at one point or another. Just keep trying and you will get a good one. It will be totally worth it
Click to expand...
Click to collapse
I should but its my 5th!!!! what kind of luck is that?
Sounds staged, like im forced to get bad ones lol
azzeh3 said:
I should but its my 5th!!!! what kind of luck is that?
Sounds staged, like im forced to get bad ones lol
Click to expand...
Click to collapse
Have you tried returning your phone at another best buy? (if you can) as others have said, if your local store has a bad batch and sales are low you may keep getting units from the same batch.
Depending on the staff, you could also ask about the number of returns that store has had recently.
Seems a shame after 5 phones not to try once more in the hope you get a good one!
Highland3r said:
Have you tried returning your phone at another best buy? (if you can) as others have said, if your local store has a bad batch and sales are low you may keep getting units from the same batch.
Depending on the staff, you could also ask about the number of returns that store has had recently.
Seems a shame after 5 phones not to try once more in the hope you get a good one!
Click to expand...
Click to collapse
I think ill return it and order it online instead maybe that will change my luck
Sent from my Nexus S using XDA App
azzeh3 said:
I think ill return it and order it online instead maybe that will change my luck
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
This doesn't sound like a bad idea whatsoever. Seriously... I'm on my 4th SNS. I just love it too much to give up. I did two swaps at one best buy, fully returned it and drove to another one. This one seems solid now, and I have a month if I change my mind, but if that's the case, I'll return it and go online. Sounds like you guys have been having luck, no?
If you look for defects you're going to find them.
Sent from my Nexus S using XDA App
Hi,
I am wondering if I should exchange my device. There is a minor problem with the screen. It is not really a detached screen as I haven't notice any pop up so far. Yet, I can hear little cracking sounds when I pressed the area around the front facing camera.So, what you guys think I should do? Also, if I get a new device, will all my downloaded apps be there once I signed in my google acount?
Great thanks!!!
I'm not sure if you should return it but if you think it could get worse it wouldn't hurt, and once you get your new tablet you can restore your Google account with all the apps you have back onto the new one.
Sent from my SAMSUNG-SGH-I727 using xda premium
Does it really bother you? If it does, exchange it. If it doesn't, keep it.
Or to put it another way, would you have ever noticed it if people here didn't point it out? You could get a perfect device when you exchange it, could get one with a different problem.
Sent from my Nexus 7 using Tapatalk 2
If it's not perfect return it. There is no reason to live with it. That's what the warranty is for.
Nospin said:
Does it really bother you? If it does, exchange it. If it doesn't, keep it.
Or to put it another way, would you have ever noticed it if people here didn't point it out? You could get a perfect device when you exchange it, could get one with a different problem.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
It doesn't bother me much. As I said, the area does not pop up and the creaking sound comes out only when I press the area on purpose(wont't touch the camera at all). I expect the product to be perfect even it is 250. Just wanna see if you guys will bear a minor defect or returning it.
I doubt you would've noticed if you hadn't read about it here. Don't nitpick as long as it works.
It has plastic parts. Plastic creaks.
Sent from my Nexus 7 using Tapatalk 2
mi7chy said:
I doubt you would've noticed if you hadn't read about it here. Don't nitpick as long as it works.
Click to expand...
Click to collapse
I disagree with the "don't nitpick" statement. Did you paid 250+ dollars for a tablet that squeaks and crackles if you touch it a certain way? That is what a warranty is for. Its your choice to take advantage of your warranty or not, however, just the fact that you asked should answer your question. I had one dead pixel and returned mine for a new one and the second one is perfect. If it wasn't I would have likely had my money refunded and waited until the hardware kinks were worked out. There is always risk involved when being an early adopter of new tech... but the risk isn't that you have to eat a defective device. It is personal preference but when I spend money I worked to earn and purchase a device brand new I expect it to be perfect out of the box. If it is a manufacturer defect then use your warranty and get a device that doesn't make you want to ask if you should return it.
Sent from my Nexus 7 using Tapatalk 2
Be careful with this one. If the screen itself is fine and doesn't raise, and you are suffering no other problems, I would keep it. The replacement could just as easily have the screen raise problem.
The creaking is the casing I believe, if it's not in area you will be pushing lots in daily use I would just keep it.
I've had plenty creaky gadgets before, and I found a neat trick. Get some silicon based lubricant spray, put some on your finger and rub your finger round the contact surfaces between the casing and the back cover, including all the clips etc. Works 100% of the time for me.
Arthur Hucksake said:
Be careful with this one. If the screen itself is fine and doesn't raise, and you are suffering no other problems, I would keep it. The replacement could just as easily have the screen raise problem.
The creaking is the casing I believe, if it's not in area you will be pushing lots in daily use I would just keep it.
Click to expand...
Click to collapse
Then just return that one and get a new one. I really would not care if I had to send back 100 Nexus 7s to get a perfect one. It also keeps you from getting it too if you think about it. I know it can be a hassle sometimes, but that is what a warranty is for.
PROlific666 said:
I disagree with the "don't nitpick" statement. Did you paid 250+ dollars for a tablet that squeaks and crackles if you touch it a certain way? That is what a warranty is for. Its your choice to take advantage of your warranty or not, however, just the fact that you asked should answer your question. I had one dead pixel and returned mine for a new one and the second one is perfect. If it wasn't I would have likely had my money refunded and waited until the hardware kinks were worked out. There is always risk involved when being an early adopter of new tech... but the risk isn't that you have to eat a defective device. It is personal preference but when I spend money I worked to earn and purchase a device brand new I expect it to be perfect out of the box. If it is a manufacturer defect then use your warranty and get a device that doesn't make you want to ask if you should return it.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Thank you for your comment and I agree with you so much. I am just afraid if I exchange another one that is worse than my first one. But you are right, newly developed product is not an excuse. I also worked hard to buy myself this little toy and I don't want to play with it with special care. Since it is just the fourth day of my purchase, I will keep it for couple more days to see if it is actually a problem to me.
Well, this is the story of the rise and death of my Atrix.
Bought this wonderful phone on the 6th of August 2011, after reading reviews of it online, for a cheap price of $146 with dock and a 2 year contract.
Lots of exciting moment, especially when the 2.3 update came, and again with the CM9.
However, I had LOTS of issues with the touch screen, and had to send it in for repair 5 times.
Well, all was fine till about 15 days ago, when I dropped my phone, and the digitizer shattered. Well, its fine, I told myself, I'll just buy one from ebay, well, it is easy to install after all.
Yeah, well the item arrived AFTER my warranty was over, but i was like "meh, I won't need it anyway"
Replacing the digitizer was very easy, however, after I replaced it, I realised part of the digitizer was not working =(
Yeah, ****. Well what choice do I have? I sent it to Motorola for repair.
Well, I went there and they were friendly and nice, as usual, but when they scanned my serial number, all hell broke lose.
"Uh, well you phone is out of warranty, including the 3 months grace period"
"Um, yes, well I know that"
"There will be an evaluation charge of $25"
"About how much will it cost?"
"Well, the parts about $150"
"So a total of $175?"
"Uh, yes, would you like to reconsider"
(I would love to, but I can't. My carrier is screwing with me, and I cannot cancel this plan. I am paying $30 for 12GB, and if I renew the plan, it will drop to 2GB. I have no choice but to keep my atrix)
"Um, not really. Just send it in"
Well, two days pass and I was in school when I received a call. (Yeah, I'm a student, still in secondary school actually)
Obviously I can't pick up, so I just let it ring...
Well, I tried to call back, but no one answers. (Dear Motorola, answer your phone PLEASE)
This goes on for a few days, but one day, I was lucky enough to pick up.
A little tired here, its 12.54AM and I have school tomorrow, so I'll cut it short.
In short, after consulting with their managers, Motorola decided they will not fix my atrix. Instead, they will replace it with a BRAND NEW atrix 2
Obviously, I'm chuffed to bits. Is the atrix 2 better? Not really. However, I do really appreciate the service shown here. Is it google at work here?
I have no idea. However, Motorola has just won a loyal customer.
The whole point of this post is simple.
1. Motorola, please don't allow flaws like the Atrix digitizer and wifi+bluetooth to get pass QC
2. Motorola, please pick up your phones. You are a phone company. Doesn't reflect well if your phones are useless
3. Motorola, thanks for being such a good company. You are really setting a good example here. I cannot describe how much I really appreciate your efforts here.
4. Goodbye Atrix forum. You all have been really nice, and I am sure this phone will continue to exceed your expectations, and I am sad I won't be here to witness this.
Lucky American.
Why no one is ready to pick up my Atrix and swap it with anything non-nVidia crap based?
They're seriously allowed to do that? Replace your phone with a completely different one that's largely accepted as being worse?
sms2000 said:
Lucky American.
Why no one is ready to pick up my Atrix and swap it with anything non-nVidia crap based?
Click to expand...
Click to collapse
1. I'm not american.
2. What's wrong with nVidia?
nerfman100 said:
They're seriously allowed to do that? Replace your phone with a completely different one that's largely accepted as being worse?
Click to expand...
Click to collapse
1. The warranty is over. They are not bound to do anything.
2. I agreed. I would not want a phone that has no warranty that has failed every 2 months anyway.
matthew5025 said:
2. What's wrong with nVidia?
Click to expand...
Click to collapse
nVidia makes all of their SoCs closed-source. It shouldn't matter if you run stock, but it makes it makes it much harder for devs to work their magic.
nerfman100 said:
nVidia makes all of their SoCs closed-source. It shouldn't matter if you run stock, but it makes it makes it much harder for devs to work their magic.
Click to expand...
Click to collapse
Well, the bootloader for the atrix is unlocked. That is it's saving grace I guess.
no hope for ics
planning to buy s3
i observe even our moderator is now using s3
Sent from my MB860 using xda premium
maggedo said:
no hope for ics
Sent from my MB860 using xda premium
Click to expand...
Click to collapse
Of course not, especially when moto already said they will release ICS =.="
On Google groups people are upset, and rightfully so.
http://productforums.google.com/forum/#!category-topic/nexus/nexus-7/Tetp20r-REo
The Nexus 7 touchscreen problem has been ignored by google, Asus, the tech press......
Google has had a free pass long enough.
I'm glad I was able to return mine.
I hope you guys are paying attention to how they are handling this defect.....IGNORE IT.
I would advise to never buy from a company who ignores or runs from problems.
Mine works fine and most of the complaints are exaggerated as usual
Sent from my HTC One using Tapatalk
z0phi3l said:
Mine works fine and most of the complaints are exaggerated as usual
Sent from my HTC One using Tapatalk
Click to expand...
Click to collapse
Sure they are......:good:
z0phi3l said:
Mine works fine and most of the complaints are exaggerated as usual
Sent from my HTC One using Tapatalk
Click to expand...
Click to collapse
Mine does have this annoying touch problems, and it's really annoying. Yours fine? Good, please don't disrespect others complaint if yours "fine".
This is the kind of thing I don't understand, someone does a thread of the issue/news on it and suddenly comes people with their "fine" product and post how "fine" theirs are or/and that they don't care.
If your Nexus is "fine", then no need to read about it, enjoy it, but there are a lot of us who got a bad unit, I can't return it because it started after the 15 days of return warranty, so I'm stuck with it.
z0phi3l said:
Mine works fine and most of the complaints are exaggerated as usual
Sent from my HTC One using Tapatalk
Click to expand...
Click to collapse
I don't have breast cancer so most of the complaints are exaggerated as usual.
See the flaw in your logic?
NekroWolfen said:
Mine does have this annoying touch problems, and it's really annoying. Yours fine? Good, please don't disrespect others complaint if yours "fine".
This is the kind of thing I don't understand, someone does a thread of the issue/news on it and suddenly comes people with their "fine" product and post how "fine" theirs are or/and that they don't care.
If your Nexus is "fine", then no need to read about it, enjoy it, but there are a lot of us who got a bad unit, I can't return it because it started after the 15 days of return warranty, so I'm stuck with it.
Click to expand...
Click to collapse
Yup, and the 15 day return period is a joke as well.
All defects should be covered by a free replacement warranty equal to the product warranty.....NOT REPAIR...and the customer should not pay a dime for shipping.
At least one year......after the way Google has handled this they should extend the free replacement warranty to 3 years. (Yeah right)
I'm not buying an Asus device again that's for sure, at least not until the product is well tested...
NekroWolfen said:
I'm not buying an Asus device again that's for sure, at least not until the product is well tested...
Click to expand...
Click to collapse
Same here.....Google could have kept me by taking care of the problem.
I'm done with them too. They gave me the run around so bad I'm still dizzy.....
NekroWolfen said:
Mine does have this annoying touch problems, and it's really annoying. Yours fine? Good, please don't disrespect others complaint if yours "fine".
This is the kind of thing I don't understand, someone does a thread of the issue/news on it and suddenly comes people with their "fine" product and post how "fine" theirs are or/and that they don't care.
If your Nexus is "fine", then no need to read about it, enjoy it, but there are a lot of us who got a bad unit, I can't return it because it started after the 15 days of return warranty, so I'm stuck with it.
Click to expand...
Click to collapse
Please don't disrespect us who have perfectly working products by only calling out those who have issues.
Mine works fine.
I'm not sure if 7 people in that thread is really Google taking a beating. Also, it really isn't Google's problem. It is Asus'. How many tablets were sold vs how many have the issue. I got mine on launch day and no issue. I've had to send a few different items back to Asus in the past and had to pay shipping every time, but then again, $7 for shipping vs having to buy a new item is ok in my eyes. What a gimme gimme gimme world we live in.
DaemonAshra said:
Please don't disrespect us who have perfectly working products by only calling out those who have issues.
Mine works fine.
Click to expand...
Click to collapse
Next time, read well before quoting something directed to another user. I was specifically quoting him for saying that most of the complaints were exagerated, were a touch problem on a touch screen device is definitely not exagerated, besides how could you know if your device is working "fine". My quote wasn't directed at you, not interested in continuing this.
johnomaz said:
I'm not sure if 7 people in that thread is really Google taking a beating. Also, it really isn't Google's problem. It is Asus'. How many tablets were sold vs how many have the issue. I got mine on launch day and no issue. I've had to send a few different items back to Asus in the past and had to pay shipping every time, but then again, $7 for shipping vs having to buy a new item is ok in my eyes. What a gimme gimme gimme world we live in.
Click to expand...
Click to collapse
ROFL!!
"A gimme gimme world!!" - You are a corporations dream come true!!!
I paid for a defective product and in my business, I take care of my customers who receive defects.
You are SO wrong.
Such a "gimme gimme world" that I just spent money on a new tablet that actually WORKS!!! Nobody gave it to me!! IMAGINE THAT. I spent my hard earned dollars and received a functioning product - WOW!! What a novel concept.
No need to be a prick.....and you were one.
I currently have a mild problem with the touch, it's not as bad as some but its still annoying. Has anyone who has rooted and installed a custom rom experience the touch problem go away?
JJbdoggg said:
I don't have breast cancer so most of the complaints are exaggerated as usual.
See the flaw in your logic?
Click to expand...
Click to collapse
You use the word "so" where he uses "and". Two very different words and uses. I'm sorry if someone close has developed some form of cancer but don't bring it to an Android forum...:good:
Edit: Google isn't taking near the beating as you nay sayers lol
Mine's been working fine with no issues *knocks on wood*. I got it at launch. I don't expect any device to launch without issues but maybe it's just me. I'm not seeing this as a common widespread issue.
Mandelbrot.Benoit said:
You use the word "so" where he uses "and". Two very different words and uses. I'm sorry if someone close has developed some form of cancer but don't bring it to an Android forum...:good:
Edit: Google isn't taking near the beating as you nay sayers lol
Click to expand...
Click to collapse
Okay replace and with so, my point still stands.
I also don't see how my analogy would be offensive to someone who knows someone with breast cancer so don't turn it into that, you also don't make the rules so I'll bring it up if I want to.
ilikeguitars said:
I currently have a mild problem with the touch, it's not as bad as some but its still annoying. Has anyone who has rooted and installed a custom rom experience the touch problem go away?
Click to expand...
Click to collapse
Yup.
My touchscreen was mildly effected also. Mostly the missing touch problem when not holding the device (ie: sitting on a table or such).
Rooted using the forum tutorials, installed sfhub's ts10 update and the touchscreen works fine now. No skips, no missing or ghost touches.
For the record, I've only been using android for about 2 weeks now so it's not that hard to learn how to apply the fix that worked on mine.
Now, should an end user have to do you this to their device? Nope, it should come this way. For mine it was such an easy fix, it would seem they have no excuse for not designing the software properly in the first place.
I quite like the rest of the devices features (ie: nice screen, battery life, speed, just right size for book reading and fitting in my coat pocket, etc) and it's quickly becoming a favorite device of mine.
As to those saying thiers works fine, I think they are valid comments. Not all the devices are effected and as is normal with human behavior, those that feel "screwed" are often the ones who are the loudest. Not that they're not justified in being upset with getting a "broken" product, they are.
But it is equally valuable to hear from those that get products that work.
How else are we going to know if there are more bad than good if we don't also hear from "the good"?
JJbdoggg said:
Okay replace and with so, my point still stands.
I also don't see how my analogy would be offensive to someone who knows someone with breast cancer so don't turn it into that, you also don't make the rules so I'll bring it up if I want to.
Click to expand...
Click to collapse
You're absolutely right: I don't make the rules and you can bring it up if you want to. I was simply suggesting that life and death disease analogies can always offend Someone and might be a little overboard on an Android forum.
You would need to replace so with and. He was making two separate points and connecting with the word and, while you are expressing cause-effect with so (should be used in conclusion). Though due to ambiguity I could be completely wrong. You brought up logic. I just thought it would be easier for two rational human beings to get to the same spot.
And my G2 screen is wonkier than my Nexus 7. Turning it off and back on seems to solve it though.
Guys, let's not argue about whether what's important to one is also important to you. Everyone has their own opinion. It looks like enough people are upset about the issues, and that is a fact.
I am one of those people. After devs here on XDA put together near perfect AOSP roms for my ThunderBolt, I expected stuff coming out of Google directly to be rock solid. N7 is my first Nexus device, and I am quite disappointed with regular random reboots that I still have, as well as intermittent touch screen issues. For example, I can't play Subway Surfers since N7 keeps ignoring some portion of screen touches (leading me to crash lol).
My HTC DNA, however, is rock solid on the stock rom. Why can't a Nexus device be the same? People typically complain of manufacturers adding stuff to android that makes it worse. Well, I am not so ready to say that now. As far as I am concerned, HTC is doing a better job with their devices than Google.
PS, TB was buggy when it came out, but all the bugs were subsequently fixed, even on Verizon!
Sent from my HTC6435LVW using Tapatalk
cowisland said:
Guys, let's not argue about whether what's important to one is also important to you. Everyone has their own opinion. It looks like enough people are upset about the issues, and that is a fact.
I am one of those people. After devs here on XDA put together near perfect AOSP roms for my ThunderBolt, I expected stuff coming out of Google directly to be rock solid. N7 is my first Nexus device, and I am quite disappointed with regular random reboots that I still have, as well as intermittent touch screen issues. For example, I can't play Subway Surfers since N7 keeps ignoring some portion of screen touches (leading me to crash lol).
My HTC DNA, however, is rock solid on the stock rom. Why can't a Nexus device be the same? People typically complain of manufacturers adding stuff to android that makes it worse. Well, I am not so ready to say that now. As far as I am concerned, HTC is doing a better job with their devices than Google.
PS, TB was buggy when it came out, but all the bugs were subsequently fixed, even on Verizon!
Sent from my HTC6435LVW using Tapatalk
Click to expand...
Click to collapse
Couldn't say it better, let's keep it a happy forum, and just to reflect what you just said, the same thing goes for me with Dead Trigger 2, I can't play it because of this, it's simply NOT fair, after I paid for this device.
Just bought a Note 2014, and I love this device.
But the IR receiver on the top is not really solid, as in I can move it with my finger around, like it's not tightened/fastened down.
All models are like this, or did I get a faulty device?
(can replace it for free in 10 days or so.)
You have a faulty device, mine is very stable
S4 9505 / Note 10.1 2014 P600
Hit the Thanks button if I was able to help you
benni2903 said:
You have a faulty device, mine is very stable
S4 9505 / Note 10.1 2014 P600
Hit the Thanks button if I was able to help you
Click to expand...
Click to collapse
Dang it!
Thanks.
Now I wonder where should I report it or what to do with it.
Mine is really solid! Align with the bezel and don't move.
jpl69 said:
Mine is really solid! Align with the bezel and don't move.
Click to expand...
Click to collapse
Talked with the provider, they said I have to take it in.
I hope they will be able to get me a new one. Don't want to get it to Samsung and wait weeks.
Samsung and Quality... meh.
Ps.: This might be important, but the "Do not accept if seal is broken" ... was broken when I got the device.
This carrier is annoying the _HELL_ out of me.
1) You have to buy online from them if don't want to pay more. (WHAT)
2) The postman brings your device, you have to sign a crapload of papers, and you don't even see the box. Then he is off. Yeah, the box is sealed with a plastic bag (which was unopened), but the Note box was opened.
3) You have to wait UP TO 15 (FIFTEEN) days to get your SIM card activated, so you can't even call your carrier.
It's stupid, unprofessional, crappy. (It's TELENOR by the way. The country's worst provider. Well, I think it's the worst in the world. Never, ever sign up to them.
h8Aramex said:
...
Click to expand...
Click to collapse
Here is a video of the issue.
You can hear the "clicking" sound as it moves around in the socket.
I did not push it too hard or try to disassemble it in any way. I just tapped it. Tried to make it audible as possible, that's all.
Ps.: I don't want to sound like a crybaby, but this is not a cheap-o 30$ tablet.
Many have this problem with both speaker grills, which should be more annoying. Or the whole frame is loose. So things could well get worse for you, if you get it exchanged.
For the worst case, the loose frame, the manual has the audacity to state that this is normal with time (so no warranty here).
lecorbusier said:
Many have this problem with both speaker grills, which should be more annoying. Or the whole frame is loose. So things could well get worse for you, if you get it exchanged.
Click to expand...
Click to collapse
Meh, they have a repay option as well.
I'll try a replacement and if it sucks, I'll just get back my money and get an iPad. (Bleh.)
Mine is a little loose, but just a little.
Enviado desde mi SM-P600 mediante Tapatalk
Kratoschile said:
Mine is a little loose, but just a little.
Enviado desde mi SM-P600 mediante Tapatalk
Click to expand...
Click to collapse
Yeah, mine too is like that.
To be honest, I just want them to verify the issue. Because I'm sure it works, and I won't ever use it.
But God as my witness... if Sammy would see this problem, they would say I used the tablet for digging holes in the ground, to skateboard and whatnot. Because against Sammy, you lose. You are the public enemy no. 1 for them.
Which is kind of sad. (I already have an S3 LTE... damn.)
But Apple is even worse.
Oh well.
So yeah. If they write it down with signature that the issue existed, and I did not cause it, and there is warranty... it's fine with me.
mine is lil loose and i didnt notice till i read your post , but will it works and not gonna fell off , if ya touch it with ya finger and kinda stick and move it fast you will hear tick.
btw , samsung is great on hardware and good on software , kinda sux at devices build , you cant get all 100%
many devices i've seen looks/build great but cant do what sammy's devices do
wish am wrong
mjrshark said:
...wish am wrong
Click to expand...
Click to collapse
The main problem here is the PRICE.
It costs more than an iPad, which is one overpriced hipster device out there.
Of course it comes with the S-Pen, and the awesome display...
But man. The whole build looks... kinda lame (considering the price). Not that I care about looks too much, as long as if it's built OK and it works OK.
So anyway. For this price, I expect quality.
Both for a tablet, for a phone, or whatever.
If this would be a 30-50$ tablet, I say, sure. Hell, this can happen.
But for THIS price?
Like who checks the products? A monkey plays with them and throws them into the next box or what? Because any person could spot these issues. (Just like the multitouch problem...)
Whatever. I'm still mad at Samsung. I'm ready to fight another battle with them.
They also tripped KNOX at my carrier.... so that will be an another one.
(Asked a newbie support guy to revert my firmware. He said he can do it.
Of course he bricked the phone and when I got it back with 4.3 (S3), it had KNOX 0x1. Which I only discovered later.)
------------------------------------------------------------------------------------------------------
tl;dr / rant over:
Alright, alright. Rant over.
I'll go to the shop today and ask the rep what to do.
There is a replacement guarantee at them, but they have no tablets left.
And you can only replace it for the same model, or something that costs more.
But this is the highest priced device they have..... so I wonder about the outcome.
Update #1:
Today I spent 4 hours, had several fights with the carrier, etc.
It would be a 2 A4 paper long story, so I'll post it later in case you guys are interested, but will keep it short for now.
- Sammy said in 72 hours you can replace your newly bought device.
- Carrier said I have right to replace in 10 days.
- The Samsung shop's device did not have this problem. Nor the new one that the rep guy took out of the box.
For now, I had to give it to the official service (carrier's) to get a paper that I can replace it.
It sounds silly, it is silly. Will talk about it later.
Anyway. Tablet is in service now, and I made a formal complaint against the shop that refused to replace the device, and also contacted local consumer rights. I hate when companies lie into my face. Especially that 10 day replacement deal. It's a clear lie, if they don't replace my device.
My IR reciever is loose and speaker grills are moving too but honestly aslong as everything else is fine I wouldnt send it for repair thats for sure. It would come back worse thats guaranteed lol. As long as you get a brand new one then thats alright but trust me dont get them to repair it as its not worth the possible defects it will return with.
Sent from Galaxy Note 10.1 2014 Edition via Tapatalk.
Geordie Affy said:
My IR reciever is loose and speaker grills are moving too but honestly aslong as everything else is fine I wouldnt send it for repair thats for sure. It would come back worse thats guaranteed lol. As long as you get a brand new one then thats alright but trust me dont get them to repair it as its not worth the possible defects it will return with.
Sent from Galaxy Note 10.1 2014 Edition via Tapatalk.
Click to expand...
Click to collapse
Let me understand this post.
So you paid a fortune for a device, and you are fine with it if it's plain ****?
Mate. That thing is not supposed to move.
If they mess up, then complain about them, request a refund.
YOU are the customer, YOU pay them.
Be a "scumbag customer" (at least that's what my friend calls me). It's your money, your device, you paid for it.
If they mess up, I will contact the supervisor of the service and the consumer rights service.
Thus, either getting a full refund, or a new device completely with some bonus granted.
Seriously.
What the hell?
Like people are AFRAID of companies.... why?
Before you ask, YES, YOU HAVE A FAULTY DEVICE.
The one at Samsung, and the brand new that they opened, HAD NO MOVING PARTS.
They were so rock solid, you could kill people with them. (or whatever.)
But you know, they was *built OK*. Ours are not built fine, they are faulty devices.
Come on guys, step it up.
h8Aramex said:
Let me understand this post.
So you paid a fortune for a device, and you are fine with it if it's plain ****?
Mate. That thing is not supposed to move.
If they mess up, then complain about them, request a refund.
YOU are the customer, YOU pay them.
Be a "scumbag customer" (at least that's what my friend calls me). It's your money, your device, you paid for it.
If they mess up, I will contact the supervisor of the service and the consumer rights service.
Thus, either getting a full refund, or a new device completely with some bonus granted.
Seriously.
What the hell?
Like people are AFRAID of companies.... why?
Click to expand...
Click to collapse
Lol I'm not afraid its just I dont care about loose IR blaster. I got an exchange coz of screenlight bleed which was something that bothered me a lot.
And your mates wrong, you paid for something and its not to your liking so theres nothing wrong with bugging them.
Sent from Galaxy Note 10.1 2014 Edition via Tapatalk.
Geordie Affy said:
And your mates wrong, you paid for something and its not to your liking so theres nothing wrong with bugging them.
Click to expand...
Click to collapse
Yeah, that friend is an idiot anyway.
Anyway. What kind of bleed you mean? (I used that multitouch testing app and boy, did I have a white-ish black screen there...)
I thought that's normal, like it's a ****ty panel or something.
h8Aramex said:
Yeah, that friend is an idiot anyway.
Anyway. What kind of bleed you mean? (I used that multitouch testing app and boy, did I have a white-ish black screen there...)
I thought that's normal, like it's a ****ty panel or something.
Click to expand...
Click to collapse
Hahaha.
There is a thread on it here. But basically when watching/viewing somethjng at night along the bottom of the display white patches are visable on dark display. Lightbleed is common with LCD's and everyone has a little (the note I have now has a bit) but I guess just like the IR blaster evryone has their own limits they are willing to accept.
Sent from Galaxy Note 10.1 2014 Edition via Tapatalk.
---------- Post added at 01:16 PM ---------- Previous post was at 01:14 PM ----------
http://forum.xda-developers.com/showthread.php?t=2523951
@h8Aramex Found the thread.
Sent from Galaxy Note 10.1 2014 Edition via Tapatalk.
Geordie Affy said:
...Found the thread.
Click to expand...
Click to collapse
Thank you.
I'll keep you guys updated.
And also give you info on the new one. If I get one, and if it's worse than it was.
Oh well.
Now I just have to wait. For days. ;_; :crying:
I didn't notice until coming across this thread but mine is a little loose, too. Frankly, I don't think it's an issue.