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Hello there. I went to Los Angeles last month and after a little research on tablet pcs, I decided to buy a nexus for my wife. Since I had no time to order it online, decided to visit a retail store at Santa Monica called Macmall.
I was bringing this as a gift, so I bought it and opened it right away just to make sure it was working properly.
So, I went back to argentina, wife happy with her nexus, until yesterday.
She came crying saying that the nexus was broken.
The screen is showing nothing but vertical lines. The touchscreen is responding to finger swipes and sound works, but of course all of that is useless since screen is defective.
She swears she didn't hit, drop or wet the tablet pc, I did check it many times and it has absolutely no signs of mistreatment.
I turned it off, soft reset pressing power for ten seconds, removed the cover and the battery, and once, I was able to see the Google logo properly but quickly vanished into lines again.
So... What options do you think I have?
Nexus is not being sold on my country and Google is giving me no support at all.
I contacted Asus through their website, still waiting for an answer but I'm not sure if they will help since I'm far away from USA.
I'll appreciate any help, or piece of advice you can give me.
You might be in luck. I had a problem with the speaker once, thinking it was the hardware, and I thought I would have to return it. I think for fixing your screen problem, you should reflash the stock Rom. If you are unfamiliar with what I am trying to say, it is basically like reinstalling the stock Operating System (Android). Find out how to reflash the stock Rom. Since you could see the Google logo properly, i'm pretty sure it isn't hardware. Might just be a corrupted stock Rom. Here is a guide that should work: Click Here. It will wipe all of your data/storage so it will be like your Nexus 7 came out of the box.
Best of luck recovering it!
Edit: What is also very weird is it seems like it happened suddenly. Not out of the box, but randomly.
Ryan35310 said:
You might be in luck. I had a problem with the speaker once, thinking it was the hardware, and I thought I would have to return it. I think for fixing your screen problem, you should reflash the stock Rom. If you are unfamiliar with what I am trying to say, it is basically like reinstalling the stock Operating System (Android). Find out how to reflash the stock Rom. Since you could see the Google logo properly, i'm pretty sure it isn't hardware. Might just be a corrupted stock Rom. Here is a guide that should
Edit: What is also very weird is it seems like it happened suddenly. Not out of the box, but randomly.
Click to expand...
Click to collapse
Thanks for the answer. I may have not expressed myself correctly.
I'm not seeing anything on the screen but those annoying vertical lines.
After removing the battery a few times, once showed me the Google logo, just a one second flash, and then the lines again.
The only person I saw with this very same problem, had it as you said, straight from the box.
I asked my wife and she updated the nexus a few days ago and barely used it, so even if it sounds weird it could be a software issue.
Question is, will I be able to reinstall the stock OS just guessing where to push, I mean, with only those lines on the screen. I'm like... Blindfolded
alechair said:
Thanks for the answer. I may have not expressed myself correctly.
I'm not seeing anything on the screen but those annoying vertical lines.
After removing the battery a few times, once showed me the Google logo, just a one second flash, and then the lines again.
The only person I saw with this very same problem, had it as you said, straight from the box.
I asked my wife and she updated the nexus a few days ago and barely used it, so even if it sounds weird it could be a software issue.
Question is, will I be able to reinstall the stock OS just guessing where to push, I mean, with only those lines on the screen. I'm like... Blindfolded
Click to expand...
Click to collapse
Oh now I see. First, anyway, do not manually remove your battery. That might affect something. To force shutdown hold down the volume down and power button for about 10-20 seconds until it turns off. Now, with the vertical lines, now i'm pretty sure since you clarified, it is the software. I think I know a fix for reflashing the stock Rom. Use this toolkit: Here. Click the option "Flash stock and unroot". Try that and it will Flash stock. Try software updating once it works and you could boot up without the problem. If it still has the problem if you software update (Unlikely), then just do that again and keep it at stock version.
Hope this helps!
Ryan35310 said:
Oh now I see. First, anyway, do not manually remove your battery. That might affect something. To force shutdown hold down the volume down and power button for about 10-20 seconds until it turns off. Now, with the vertical lines, now i'm pretty sure since you clarified, it is the software. I think I know a fix for reflashing the stock Rom. Use this toolkit:Here. Click the option "Flash stock and unroot". Try that and it will Flash stock. Try software updating once it works and you could boot up without the problem. If it still has the problem if you software update (Unlikely), then just do that again and keep it at stock version.
Hope this helps!
Click to expand...
Click to collapse
Once again, thanks.:good:
I'm still not allowed to post any URLs, but I found a video on youtube of a guy with exactly the same problem.
Just search "Jon417silka nexus" and you'll see it.
I'm dowloading this NexusRootToolkit you recommended, it's +200MB so it'll take a while.
I have no skills on flashing or rooting any device, but I have read the instructions and doesn't seem to be too complicated.
I'll be awake all night trying to solve it if it's necessary.
I'll let you know how it went in a few hours.
Well... I finally downloaded the nexus root toolkit.
It was kinda easy actually, just had some hard time trying to enable the USB debugging mode, since... well i can't see anything on the screen.
I was able to download the drivers, and run the stock rom but, unfortunately, no luck on the screen.
Im just seeing green lines which i assume is the green android logo on the center on the first boot or something.
by the way, google answered me today saying somthing like, they cant do anything since im outside the us, so i have to contact asus.
It's too bad flashing the stock rom didn't fix it, I'd say it seems to be a hardware problem.
Even if you were in USA, google will only help you if you bought it within 14 days from Google Play Store.
You should call Asus Argentina [ http://latin.asus.com/Static_WebPage/Service_center_argentina/ ] and explain what is wrong, and give them the serial number. The number is located somewhere on the box, and on a removable sticker on the bottom back of the Nexus [As well as in the Settings, but you cannot read the screen so that is useless]. If you can't find the serial number, you might be able to get it via adb, but I'm not sure.
Asus has a 1 year warranty on tablets, but I'm not completely positive what they will say since it was bought in USA, and you are now in Argentina. But hopefully they will be able to RMA it and repair/replace your device. gl!
Yeah, it has to be hardware. I think you should follow Sikagoon7's advice and return it because it is under law. It couldn't be your or your wife's fault, because as you described, there were no scratches or anything. I guess it just might be a bad device. Replace it because the Nexus 7 is so worth it.
Probly gpu chipset. Its getting distorting at high frequency. Since first logo is a small frequency image and some times provided for BIOS its show normal. (Thats my guess)
Sent from my LG-P500 using xda premium
I was giving up all my hopes on this, plugged the nexus to the computer and clicked the OEM lock to return to its original factory state.
You know... I don't want them to say my warranty it's void for messing with it.
Of course, I didn't noticed any changes, swiped my finger a couple times and then...
WHAT THE....
The lines vanished and screen started to function properly, a few lines were noticeable for a few moments, now the screen is fine.
Now things got even weirder...
My wife it's been using it for two hours, with Monsters Ate My Condo (which may be pushing the cpu a little bit) and it's working flawlessly.
Problem is... I'm pretty sure that if the screen turns off it will die again.
Is there a way to keep the nexus always on, never go to sleep, just dim the screen to minium brightness or something...
Any other solution you guys think i can try is also welcome.
Please understand that returning this to Asus will be my last resort (if they decide to accept it, which I'm not sure).
Once again, thanks for everyone's time and replies
If you can not turn off your screen without it breaking it I would RMA it back to Asus.
Travisdroidx2 said:
If you can not turn off your screen without it breaking it I would RMA it back to Asus.
Click to expand...
Click to collapse
Well... It worked properly for two hours, now it died again.
I wanted RMA to be my last resort, but I'm running out of options here...
Did you already start the RMA process?
Sent from my LG-P500 using xda premium
maztahbr said:
Did you already start the RMA process?
Sent from my LG-P500 using xda premium
Click to expand...
Click to collapse
No, I haven't.
I don't even know where to start...
The fact that I live in Argentina may be a complication.
Since Asus is does not sell the Nexus here, they probably won't help me at all.
And the distance may be a problem since shipping to USA is quite expensive.
I contacted Asus via their global website, still waiting for an answer.
This option kind of sucks but maybe you should sell it cheaper to someone on xda have them use the warranty exchange and you could buy another one also possibly from xda. Like i said it sucks but it may be your best option at this point.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
---------- Post added at 06:28 PM ---------- Previous post was at 06:28 PM ----------
Also make sure to link back to this thread if you decide to take that route.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
I'm gonna bump this old thread I started about a year ago, to share with you guys the rest of the story.
I contacted north american ASUS RMA by email since Google is not taking any responsibility for their tablet.
And latin american ASUS won't take my warranty as valid.
I tried to explain my complicated situation to the RMA guy. It was a little hard to understand since my english is not flawless.
But I had a friend flying to united states, he carried my broken nexus with him and sent it to repair as soon as he arrived.
Tricky part was: he was only staying for 10 days. So ASUS had ten days to receive, repair, and send the Nexus back to my friend so he could bring it to Argentina.
I crossed my fingers and decided to wait, fortunately they did a good job and now it's working back again.
However I noticed the battery doesn't lasts for as long as I expected...
Anyway thanks to everyone for sharing ideas and for your time.
Hi guys!
Just wanted to share my pain, hope you won´t mind...
This is what happened:
Yesterday I came home from work, pulled my S3 out of my pocket and saw it was turned off. I tried to turn it on, but no luck. The phone was dead! Tried pulling the battery out, leaving it alone for more than 10 mins... tried to boot it into recovery - nothing. Tried the download mode - no signs of life at all. It was just a shiny brick! Putting it on charger didn´t help. No reaction, no led flashing, NOTHING! And just half an hour before everything was fine.
I was running the latest official AOKP build the last couple of days, so I really don´t believe that the software has something to do with it since I didn´t flash anything yesterday. The other question is now if the Samsung guys will notice that the phone wasn´t running stock software and that the warranty is actually void... I hope they won´t! But if they too won´t be able to turn it on, I guess they won´t!
I took the phone to the Samsung service center this morning and didn´t receive any feedback yet. As soon as I know something I´ll share it.
Did anyone happen something similar to this?
awww sorry to hear that , i am sure its covered in warranty
I don't understand the warranty thing, if the phone is dead and not due to you installing a Rom or kernel or modding it then can't really see any reason to refuse fixing or replacing it.
If however it was because of the reason that you did install things then I can see how the warranty is void.
Hope you get it seen to
Sent from my GT-I9300 using xda app-developers app
In 2013, rooting won't be illegal. Too bad it happened to your device, that is just bad luck.
Sent from my SPH-D710 using xda app-developers app
i don't know where you live but i'm pretty sure rooting is not illegal anywhere it just voids your warranty. removing the simlock is an entirely different story
Has happened to me too, 1 week after purchase (got stuck on the Samsung Galaxy SIII on boot). Got mine replaced right there and then but i'm left wondering about the quality of the phone. I get it that there are always problems with every product but i see so many people reporting the same lately i start thinking it may be chronic. Some component failing or some batch where something went wrong..
Sorry to hear that, they are an absolute pain in the ass with warranty in my country. They didn't even want to replace mine because the dude was claiming the back of my phone was slightly scratched (i wasn't, even) and they are quite anal about modded phones but, wish you the best of lucks!
Jcossack88 said:
In 2013, rooting won't be illegal. Too bad it happened to your device, that is just bad luck.
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
Could you please be a little bit more precise? Is this a rumor or a new law to get passed?
exaclty the same happened to me. just in the middle of the day i realized that my sg3 was off. tried to turn it on but it didnt react. later at home i tried to charge but had the same bad result.
my biggest problem was, that it was rooted and running on a custom firmware since they tell you at every point, that you lose your warranty doing that...
after several hours of trying / searching and reading i became sure, that it would be an hardware fault and sent it to a local cellphone-support center.
they needed about 2 weeks to find out the problem, order a new main board, fix it and luckily didnt care about my custom firmware. they even updated it to the latest offical 4.1!
2 day ago i got it back and became happy - in this 2 weeks i realized how much i depend on this little thing
soo... i feel with you on this and good luck!
ch0ka said:
Could you please be a little bit more precise? Is this a rumor or a new law to get passed?
Click to expand...
Click to collapse
It is for the US, YMMV. Droid Life Article/
budx said:
exaclty the same happened to me. just in the middle of the day i realized that my sg3 was off. tried to turn it on but it didnt react. later at home i tried to charge but had the same bad result.
my biggest problem was, that it was rooted and running on a custom firmware since they tell you at every point, that you lose your warranty doing that...
after several hours of trying / searching and reading i became sure, that it would be an hardware fault and sent it to a local cellphone-support center.
they needed about 2 weeks to find out the problem, order a new main board, fix it and luckily didnt care about my custom firmware. they even updated it to the latest offical 4.1!
2 day ago i got it back and became happy - in this 2 weeks i realized how much i depend on this little thing
soo... i feel with you on this and good luck!
Click to expand...
Click to collapse
Thanks!
This is actually what I´m thinking... that the motherboard died... I just hope that tomorrow or on wednesday, I will at least get informed what is wrong with it... Don´t even dare to think how long it will take to have it again... And yes... I depend on it too!!! Maybe even too much!!! LOL
spotlight79 said:
Hi guys!
Just wanted to share my pain, hope you won´t mind...
This is what happened:
Yesterday I came home from work, pulled my S3 out of my pocket and saw it was turned off. I tried to turn it on, but no luck. The phone was dead! Tried pulling the battery out, leaving it alone for more than 10 mins... tried to boot it into recovery - nothing. Tried the download mode - no signs of life at all. It was just a shiny brick! Putting it on charger didn´t help. No reaction, no led flashing, NOTHING! And just half an hour before everything was fine.
I was running the latest official AOKP build the last couple of days, so I really don´t believe that the software has something to do with it since I didn´t flash anything yesterday. The other question is now if the Samsung guys will notice that the phone wasn´t running stock software and that the warranty is actually void... I hope they won´t! But if they too won´t be able to turn it on, I guess they won´t!
I took the phone to the Samsung service center this morning and didn´t receive any feedback yet. As soon as I know something I´ll share it.
Did anyone happen something similar to this?
Click to expand...
Click to collapse
Stop flashing whatever roms you don't know ,or u will suffer a sever consequence "i'm talking about hard brick" .READ FORUMS AND TUTORIALS
Mine completely died just about 2 weeks ago, stock rom but rooted. Dropped it off at a service centre and got it back today with a shiny new motherboard (and JB)... As long as it's properly dead, they can't tell what's on it as the only way to revive it is to change the innards.
Sent from my GT-I9300 using xda premium
nhariamine said:
Stop flashing whatever roms you don't know ,or u will suffer a sever consequence "i'm talking about hard brick" .READ FORUMS AND TUTORIALS
Click to expand...
Click to collapse
Dude, I´m not a noob, what happened has nothing to do with software.
I entirely accept that this is a generalism and as such is bound to attract a hoard of punters contradicting it, but in many years on these boards I can recall few if any instances where repairs have been refused due to the installation of non-standard ROMs. It is sensible for manufacturers to discourage the practice - XDA-Developers is plagued with ill-informed noobs charging off to do things beyond their technical capabilities without doing adequate research - but I suspect a refusal to play the game would be counterproductive.
That said, I would always be inclined to revert back to a stock ROM and clean up a bit if I had the option before doing a return for repair.
its the same thing that happened to my phone running cm10 about 2 days ago.
sent my phone in for repairs to samsung. they probably won't be able to find out it was modified. probably needs to change hardware to even boot the phone up.
disappointing experience. :/
by any means, did you played with the clock levels?
oc/uc?
Jcossack88 said:
In 2013, rooting won't be illegal. Too bad it happened to your device, that is just bad luck.
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
It's not illegal. You won't go to prison or even get sued (Android is not Apple). It just void your warranty.
Sent from my GT-I9300 using xda premium
just got back my phone.
They fixed it even though I rooted & had custom rom installed.
Guess they couldn't tell as the phone couldn't even start up. hahah.
Now restoring the latest nandroid I had.
Nice to here that pal, hope this will not happen to anyone in future... this is my 2nd GS 3 (first broken due to Barca loss vs Madrid in August) and never had hardware problems.
So... here I am again...
Got my phone back yesterday. And it was the motherboard so they replaced it.
Man was I happy to have my phone back! But... my hapiness didn't last long.
When I came home I had to discover that now the gyroscope is not working. No autorotate whatsoever, no games that require the accelerometer...
Means they just replaced the mother board, flashed the latest firmware but didn't bother to test the device.
So tomorrow I'm going back to the service center and I'm going to yell my soul out at whoever responsible...
Unbelievable!
(screen rotation is checked, I tried calibrating the gyro, pulling out the battery, etc...)
This is such a disappointing experience... I'll think twice before buying a Samsung phone again...
Ive had the above for about a month never have i been satisfied with the volume (being hard of hearing doesnt help)to the point where id all ready booked a repair date for next week
The phones unlocked and rooted (bit obvious else i wouldn't be on this forum would i )and in truth ive been playin with a lot of patches and apps out there to improve the volume
Now yesterday after tryin beats xlouder and a couple of sound boost apps. i followed a link to bryce09 kernel which i flashed only to find it killed the phone and i mean KILLED
Ive tried the Nexus repair toolkit/Wgfresh on a VM running W7 and nothing!!
Now im on an iMac and ive run Galaxy Nexus GSM unroot/stock and it goes through all the processes and at the end says press start
But theres nothing on the screen at all all tho and the power button does nothing
Now if i strip down the phone and disconnect the battery am i right in thinking it will reset it
or as ive all ready got a repair booked is it worth it
Oh hell no. You will void your warranty. Just send it back and get it fixed.
snapper.fishes said:
Oh hell no. You will void your warranty. Just send it back and get it fixed.
Click to expand...
Click to collapse
Surely thats all ready void as the phones unlocked/rooted
Can you get into fastboot?
As a bye the way
Ive just finished have a online conversation with LG who tried to phone me this morning about the booked repair ( why do they do that ? surely if youve booked a repair does it not follow that youve a problem with your phone )
Any way the out come is they dont want to know and ive to get in touch with Google and see abot send i to them for repair after some of the reports ive read on forum i can see this being a runner not
Might jus post the whole text on here later for peeps to view
EddyOS said:
Can you get into fastboot?
Click to expand...
Click to collapse
the only way i can get any response is plug the USB in hold the power button for a long while then i get a red LED near the USB in
Update
So after speaking with LG about my repair they advised me to get in touch with Google (my god i was looking foreward to that)any way all went well didn't seem to get through to the ignorant irish
Finished up with my RMA and nearly £300 lighter in my pocket which i hoping wont ultimately go through
Gets the replacement Nexus ....now the TNT guy that delivered it i knew as i worked form them for many years he told me that he picks up loads of theses LGs for replacement they ship out to Poland of Korea ....must be by the lorry load
Just wish id knew this before i got rid of my old Sammsung Galaxy Nexus
So any ways its on eBay lol not even going to undo it
with out a doubt worst phone ive had
Please tell me you did not tell them what you did to the phone, because that would have been silly, and partially my fault because I forgot to warn you. If your phone was indeed dead, it would have been difficult for them to tell.
Sent from my Nexus 4 using Tapatalk 2
Did anyone actually send an unlocked/rooted phone back and got a warranty void e-mail/call? Everyone seems so concerned, yet i know users who sent theirs without returning to stock and it was no problem at all...
Oadbylad said:
So after speaking with LG about my repair they advised me to get in touch with Google (my god i was looking foreward to that)any way all went well didn't seem to get through to the ignorant irish
Finished up with my RMA and nearly £300 lighter in my pocket which i hoping wont ultimately go through
Gets the replacement Nexus ....now the TNT guy that delivered it i knew as i worked form them for many years he told me that he picks up loads of theses LGs for replacement they ship out to Poland of Korea ....must be by the lorry load
Just wish id knew this before i got rid of my old Sammsung Galaxy Nexus
So any ways its on eBay lol not even going to undo it
with out a doubt worst phone ive had
Click to expand...
Click to collapse
Ignorant Irish **** you man. 300 to RMA sounds like your the dumbass glad your selling it now leave the nexus forum you smeg sucking git
Sent from my Nexus 4 using xda premium
Oadbylad said:
As a bye the way
Ive just finished have a online conversation with LG who tried to phone me this morning about the booked repair ( why do they do that ? surely if youve booked a repair does it not follow that youve a problem with your phone )
Any way the out come is they dont want to know and ive to get in touch with Google and see abot send i to them for repair after some of the reports ive read on forum i can see this being a runner not
Might jus post the whole text on here later for peeps to view
Click to expand...
Click to collapse
Silly repair booking person, to assume you've given the a different contact number, considering your phone may be broken, they'd never assume you'd give them that number
vivid experiance
I purchased Nexus 4, on the 4th day it's failed to boot i don't root or damage anything
only stuck in boot process and nothing i searched xda
i got how to flash the firm from xda developers i did what they tell
but i flashed successfully
i turn on mobile the same boot failure again came it's not woking
what i do ? tell me i sent to mobile dealer they replace me and give me a new box
Oadbylad said:
Ive had the above for about a month never have i been satisfied with the volume (being hard of hearing doesnt help)to the point where id all ready booked a repair date for next week
The phones unlocked and rooted (bit obvious else i wouldn't be on this forum would i )and in truth ive been playin with a lot of patches and apps out there to improve the volume
Now yesterday after tryin beats xlouder and a couple of sound boost apps. i followed a link to bryce09 kernel which i flashed only to find it killed the phone and i mean KILLED
Ive tried the Nexus repair toolkit/Wgfresh on a VM running W7 and nothing!!
Now im on an iMac and ive run Galaxy Nexus GSM unroot/stock and it goes through all the processes and at the end says press start
But theres nothing on the screen at all all tho and the power button does nothing
Now if i strip down the phone and disconnect the battery am i right in thinking it will reset it
or as ive all ready got a repair booked is it worth it
Click to expand...
Click to collapse
Hello,
i want to share what happen to me and how sad and dissappinted i'm with the ASUS nexus 7
i went through 4 nexus 7 (2013) in less than a month and I'm done... i got the first one when they first came out, as soon as i turn it on it said the goggle keyboard was not compatible, and every other app was not compatible, end up doing a factory reset and "it work" but the battery was only lasting 3 hrs. so i went and got a new one.
second one looked like it was working fine and i had it for a full 2 weeks... then i notice the back part where said "Asus" it was making a clicking noise, i thought it was no big deal but then the noise got louder and it was through the whole wide area of the ASUS brand in the back
third one ... fresh from them box after installing all my apps, asked me to do a reset for an update and got stock on re-staring loop over and over ...so away to bestbuy i went AGAIN.....
last one same thing had to a reset for an update..... and i got stock on the "X" of nexus and it recycles over and over and over ....
called android the guy said calls Asus that's a hardware issue
called asus... the guy said to send it over might take up to 10 days and i have to pay for the shipping.....
at this point I'm done I'm going tomorrow to return it........sucks cuz i don't want get a samsung with all the junk the put in their tables ...nexus was the way to go, for me with the pure android experience.....i'm pretty upset with the whole deal....
any advise ?
Wouldn't know what to tell you except return it and try some place else. Bestbuy might of gotten a bad shipment or something. Some have reported build quality issue but a lot of others have reported having no issues what so ever look here, http://forum.xda-developers.com/showthread.php?t=2407866
I as well got mine off amazon, through amazon them selves, no separate sellers and have had very good luck with no issues after testing what others have reported. Can only say keep trying maybe some where else if have to other wise like you said if your too fed up then maybe go with something else. The new Asus memo fhd's are coming out soon but went with the nexus 7 my self because looked like had the best options, also the new nexus 10 should be coming out at some point just don't know when.
OSCSA79 said:
Hello,
i want to share what happen to me and how sad and dissappinted i'm with the ASUS nexus 7
i went through 4 nexus 7 (2013) in less than a month and I'm done... i got the first one when they first came out, as soon as i turn it on it said the goggle keyboard was not compatible, and every other app was not compatible, end up doing a factory reset and "it work" but the battery was only lasting 3 hrs. so i went and got a new one.
second one looked like it was working fine and i had it for a full 2 weeks... then i notice the back part where said "Asus" it was making a clicking noise, i thought it was no big deal but then the noise got louder and it was through the whole wide area of the ASUS brand in the back
third one ... fresh from them box after installing all my apps, asked me to do a reset for an update and got stock on re-staring loop over and over ...so away to bestbuy i went AGAIN.....
last one same thing had to a reset for an update..... and i got stock on the "X" of nexus and it recycles over and over and over ....
called android the guy said calls Asus that's a hardware issue
called asus... the guy said to send it over might take up to 10 days and i have to pay for the shipping.....
at this point I'm done I'm going tomorrow to return it........sucks cuz i don't want get a samsung with all the junk the put in their tables ...nexus was the way to go, for me with the pure android experience.....i'm pretty upset with the whole deal....
any advise ?
Click to expand...
Click to collapse
at least Samsung's quality control is better and their tablets work properly.
OSCSA79 said:
Hello,
i want to share what happen to me and how sad and dissappinted i'm with the ASUS nexus 7
i went through 4 nexus 7 (2013) in less than a month and I'm done... i got the first one when they first came out, as soon as i turn it on it said the goggle keyboard was not compatible, and every other app was not compatible, end up doing a factory reset and "it work" but the battery was only lasting 3 hrs. so i went and got a new one.
second one looked like it was working fine and i had it for a full 2 weeks... then i notice the back part where said "Asus" it was making a clicking noise, i thought it was no big deal but then the noise got louder and it was through the whole wide area of the ASUS brand in the back
third one ... fresh from them box after installing all my apps, asked me to do a reset for an update and got stock on re-staring loop over and over ...so away to bestbuy i went AGAIN.....
last one same thing had to a reset for an update..... and i got stock on the "X" of nexus and it recycles over and over and over ....
called android the guy said calls Asus that's a hardware issue
called asus... the guy said to send it over might take up to 10 days and i have to pay for the shipping.....
at this point I'm done I'm going tomorrow to return it........sucks cuz i don't want get a samsung with all the junk the put in their tables ...nexus was the way to go, for me with the pure android experience.....i'm pretty upset with the whole deal....
any advise ?
Click to expand...
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Google Keyboard is not needed because you already have it. Plus this isn't the device fault, its because 4.3 Android is new. This happens every update. Some developers only allow an app to install to specific versions. 3hours battery seems low but that depends what you do. 3 hours of screen on time playing a game is normal.
The clicking noise is the camera shutter. Most cameras do this.
Update causing bootloops... Sad to say that it appears to be a bad update that is effecting everyone. Just ignore the update or flash a custom rom.
I know you are frustrated but the devices all sound like they were fine. There aren't any reports I've seen of many defective units. Just new 4.3 software pains. The Nexus devices are mostly for developers to get access to cheap hardware with the latest software. Hence why other manufactures don't upgrade until after a few revisions.
The N7 is a great tab if you can manage the buggy update. You can skip the upgrade but it will keep asking to install it.
Unless you need a tablet now, perhaps, in your case, it would be best wait a week or two until a new update drops.
Sent from my Nexus 7 using XDA Premium 4 mobile app
freeza said:
at least Samsung's quality control is better and their tablets work properly.
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i agree with you... they may put a lot of junk but their good machines.....i have the gs4 ...no complaints in that department
Here is a fix to the x screen
Here is a fix to the x screen problem
I am not allowed to post links until my 10th post but if you go to youtube and put youtube / watch?v=jBKVAfZUFqI you will see the solution
OSCSA79 said:
Hello,
i want to share what happen to me and how sad and dissappinted i'm with the ASUS nexus 7
i went through 4 nexus 7 (2013) in less than a month and I'm done... i got the first one when they first came out, as soon as i turn it on it said the goggle keyboard was not compatible, and every other app was not compatible, end up doing a factory reset and "it work" but the battery was only lasting 3 hrs. so i went and got a new one.
second one looked like it was working fine and i had it for a full 2 weeks... then i notice the back part where said "Asus" it was making a clicking noise, i thought it was no big deal but then the noise got louder and it was through the whole wide area of the ASUS brand in the back
third one ... fresh from them box after installing all my apps, asked me to do a reset for an update and got stock on re-staring loop over and over ...so away to bestbuy i went AGAIN.....
last one same thing had to a reset for an update..... and i got stock on the "X" of nexus and it recycles over and over and over ....
called android the guy said calls Asus that's a hardware issue
called asus... the guy said to send it over might take up to 10 days and i have to pay for the shipping.....
at this point I'm done I'm going tomorrow to return it........sucks cuz i don't want get a samsung with all the junk the put in their tables ...nexus was the way to go, for me with the pure android experience.....i'm pretty upset with the whole deal....
any advise ?
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freeza said:
at least Samsung's quality control is better and their tablets work properly.
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Click to collapse
I beg to differ - had to return two Note 8's recently because of horrible light bleed and dead pixels.
Sent from my Nexus 4
Typical user issue
Sent from my XT907
My suggestion would be to order another one from a different retailer. I ordered mine direct from google. I've had it for about 2 weeks now without any issues or problems.
firstresistance said:
Here is a fix to the x screen problem
I am not allowed to post links until my 10th post but if you go to youtube and put youtube / watch?v=jBKVAfZUFqI you will see the solution
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Click to collapse
https://www.youtube.com/watch?v=jBKVAfZUFqI&feature=youtube_gdata_player
Good info. Not sure if that IS the fix as everyone I've talked too said a factory reset did little to solve anything.
It WILL fix a bootloop but it will not stop the random reboots that eventually cause the bootloops.
The reboots are from bad factory images. The only fix I've seen work is to reflash the stock rom that Google has posted.
Sent from my Galaxy Nexus using XDA Premium 4 mobile app
Your adv. work like a charm ....thx u so much
Had mine for at least 3 weeks now. All is Stoll well. Was getting random reboots on stock unrooted. Now im rooted with Cm 10.2 nightlies. Life is well for this nexus 7 owner!
Sent from my Nexus 7 using xda app-developers app
ggreenwood334 said:
Had mine for at least 3 weeks now. All is Stoll well. Was getting random reboots on stock unrooted. Now im rooted with Cm 10.2 nightlies. Life is well for this nexus 7 owner!
Sent from my Nexus 7 using xda app-developers app
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is it worthy to root the nexus 7 ? your already running pure android ..... why CM if you dont mind my asking .... or is just because the problems we are having?
OSCSA79 said:
is it worthy to root the nexus 7 ? your already running pure android ..... why CM if you dont mind my asking .... or is just because the problems we are having?
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Click to collapse
Well pure android doesn't have root. You need root for such apps like Titanium backup and App Syncing Apps. CM is just a rom. Actually it is a very stock like rom. Its pure android much like what we have on our Nexus devices but it heavily modified by the CM team. Even though more recent builds have been closer and closer to stock apps, most are complete rewrites. They have their own Camera, Dialer, Launcher, extra settings, and Theme support.
CM uses their own special kernel and drivers. It helps when troubleshooting an issue. It works very well and a great option right now.
Sent from my Nexus 7 using XDA Premium 4 mobile app
With all the returns going on ... I'm waiting for a great deal on refurbished 2013 Nexus 7.
I bet I can make dozen people @work to jump on the deal.
Google may raise the price on 2014 Nexus to make all of us pay.
Stuck at X logo?
Just from there enter recovery holding power + volume up when the Android Guy appears with the no command press again power + volume up then wipe cache and reboot if still stuck at the X logo repeat but factory reset this time. That's what I did with mine. In my case just wiping the cache fix it.
Sent from my SPH-L710 using Tapatalk 4
Team SXTP
Hey all! Firstly, thanks in advance for any help or guidance. I have had two 6p's, and i love them. I don't even want any other phone.. But there is this issue where the network will cut from LTE down to no service and you cannot fix it without restarting the phone. It starts off slow, maybe once a day.. then it starts happening more and more, till its unusable. Has anyone else experienced this? I have tried returning it to factory and everything. Google store replaced it once, but that was it, now they say they won't replace it again because it's outside the 3 month warranty :/\
small edit:
Just talked to Huawei tech support to try and get it replaced.. Long story short, they wont, but at the end of the call, the guy talked all quietly and told me "If you get another one of these, do not install the updates for it!" he then went on to telling me that it is only suppose to work in Europe right now and the phone is not capable of supporting it for the US. He didn't go into too much more detail other than that, but i found it kind of funny and odd...
Mrtoye said:
Hey all! Firstly, thanks in advance for any help or guidance. I have had two 6p's, and i love them. I don't even want any other phone.. But there is this issue where the network will cut from LTE down to no service and you cannot fix it without restarting the phone. It starts off slow, maybe once a day.. then it starts happening more and more, till its unusable. Has anyone else experienced this? I have tried returning it to factory and everything. Google store replaced it once, but that was it, now they say they won't replace it again because it's outside the 3 month warranty :/\
small edit:
Just talked to Huawei tech support to try and get it replaced.. Long story short, they wont, but at the end of the call, the guy talked all quietly and told me "If you get another one of these, do not install the updates for it!" he then went on to telling me that it is only suppose to work in Europe right now and the phone is not capable of supporting it for the US. He didn't go into too much more detail other than that, but i found it kind of funny and odd...
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Click to collapse
i have had this problem too it was always fixed by reflashing the factory image just follow this guide https://forum.xda-developers.com/nexus-6p/general/guides-how-to-guides-beginners-t3206928 its guide 10 and 11, also the 6p does not have a 3 month warranty it has a 1 year warranty so you can tell google that also i think it has a 15 month warranty from huawei
billycar11 said:
i have had this problem too it was always fixed by reflashing the factory image just follow this guide https://forum.xda-developers.com/nexus-6p/general/guides-how-to-guides-beginners-t3206928 its guide 10 and 11, also the 6p does not have a 3 month warranty it has a 1 year warranty so you can tell google that also i think it has a 15 month warranty from huawei
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the device was given to me as a replacement device. replacement devices are 90 days. Funny part is, huawei pulled up the warranty and the phone google sent me, had an expired manufactures warranty by the time i got it ha.
same exact issues? it would just show no service from LTE and wouldn't come back unless restarting eh? Ill try the guide you posted. thanks!
Mrtoye said:
the device was given to me as a replacement device. replacement devices are 90 days. Funny part is, huawei pulled up the warranty and the phone google sent me, had an expired manufactures warranty by the time i got it ha.
same exact issues? it would just show no service from LTE and wouldn't come back unless restarting eh? Ill try the guide you posted. thanks!
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yes same issue it would show a little x.
but the replacements should not void the rest of your warranty is that a new thing i rmaed my nexus 6 like 6 times over the whole life of the warranty they never reset my 1 year warranty or told me once you get this rma you only have 90 day thats junk i would just tell them your original warranty is still valid if you need rma but reflash will probably fix it
Just wanted to give a small update--I tried going back to factory using the latest factory images found in the link/thread above. That did not work for me, I still had the same issues. So, following the warning from the huawei rep, I tried factory images from the last 6.0.1 version... This worked for me. I ran it for a day with no issues until I thought I would try running an updated 7.1.2 custom ROM (SAOSP) with the latest bootloader but keep the old 6.0.1 radio.... This has been working for a solid day so far. I hope this has been the fix and I hope it helps someone else. I have noticed no decrease in network strength compared to before the issues started .
Last note: it might be in my head, but I have noticed a decrease in phone temperature (physically) , since using the old radio.
Mrtoye said:
Just wanted to give a small update--I tried going back to factory using the latest factory images found in the link/thread above. That did not work for me, I still had the same issues. So, following the warning from the huawei rep, I tried factory images from the last 6.0.1 version... This worked for me. I ran it for a day with no issues until I thought I would try running an updated 7.1.2 custom ROM (SAOSP) with the latest bootloader but keep the old 6.0.1 radio.... This has been working for a solid day so far. I hope this has been the fix and I hope it helps someone else. I have noticed no decrease in network strength compared to before the issues started .
Last note: it might be in my head, but I have noticed a decrease in phone temperature (physically) , since using the old radio.
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Click to collapse
Just flashed back to the old radio not not because of losing signal but the cooler running you mentioned. Playing videos in chrome makes it go nuclear hot, been banging my head against the wall trying to figure out why hopefully this helps. Thanks
elevatorguy said:
Just flashed back to the old radio not not because of losing signal but the cooler running you mentioned. Playing videos in chrome makes it go nuclear hot, been banging my head against the wall trying to figure out why hopefully this helps. Thanks
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Have you noticed any differences ? Please tell me I'm not crazy lol
Mrtoye said:
Have you noticed any differences ? Please tell me I'm not crazy lol
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The little I've used it so far it seems to be cooler, will know for sure when I go to work tomorrow night and get bored. Will let you know for sure after that.
Sounds like you have Sprint