Database Users

Mid Call Proximity Sensor Problem

Does anyone know if there is a way to adjust the proximity sensor.
It's proving a problem for my wife who uses the phone. When she's on a call the phone is intermittently sensing if she's holding it to her ear.
Hence being a capactive screen, when her cheek brushes the screen during a call the other end either hears DTMF or gets cut off by it touching the end call.
I called her yesterday and kept getting random DTMF digits sent to me, then I got sut off.
I was watching her use the phone and the screen was de-activiting (correctly going blank) for part of the call then coming back on, this would happen several times during one call.
Is this a hardware issue or software bug. Has anyone else suffered this problem?

Also happened to me a few times touching end call wih my cheek, really annoying.

Anyone else having the same problem with the proximity sensor intermittently not working during a call?

I had that problem on the old 1.43 ROM but it was fixed when I upgrade to 1.48.

I have this problem and I constantly have to call back and say sorry to my customers and blame it on the phone...
I have reported several errors to HTC and all i get back is "Take it to the retailer and get it changed, it must be a hw error", annoying as hell
1.48 not yet official in sweden.

TouchLockPro
You can try TouchLockPro, it has an InCallTweak, using the GSensor. Searching for accessing programmatically the Proximity Sensor though, for more options (e.g unlock by Proximity Sensor). It works on HTC Leo, people confirmed.

Thanks ZuinigeRijder.
I've tried the software and I think it might work.
I loaded the software and it worked without any further config I presume that is currect.
Phil

philtrick123 said:
Thanks ZuinigeRijder.
I've tried the software and I think it might work.
I loaded the software and it worked without any further config I presume that is currect.
Phil
Click to expand...
Click to collapse
Indeed, TouchLockPro detects itself the available sensors and uses the available ones. Of course you can configure detailed things (via pressing the BattClock), but the defaults are already the sensible ones

Thanks again ZuinigeRijder.
Just been doing some more testing and occasionally the screen flashes on for a brief moment during a call. Could it be the proximity sensor trying to turn on the screen? Or is it the G sensor not being very accurate?
In the application is there a way for me to adjust the G-Sensor angles that activate the screen off? i.e. 45+ Degrees activate ??
Or are there any other adjustments I could make during testing??

I found one more problem... I checked it several times....
If u make a call using portrait orientation of phone app (Rotated using BSB Tweak). Proximity sensor doesnt work at all.... i made a while lyin on the bed and no matter wat i tried it wasnt turning off the screen....
Then i kept it in portrait position for a few seconds den proximity started working again...
Is there anyone who can confirm me with this problem.... or is this issue only with my HD2

Proximity Sensor Problem 1.61 :-( Is this the issue?

Hi all again,
I must saw I've NEVER had to do so many posting for a single phone... anyway.
I just updated my Leo to 1.61 via a tortuous goldcard process and the proximity sensor is still not working correctly My wife is the main user of the phone and I was watching her while on a call- the screen was on and off like some demented Xmas lights.
I have a theory regarding the problem. It's only my wife who has the problem with the phone, it's seems ok with me (but I don't use it as much!). The phone is very wide, and the proximity sensor is not central. I think that the sensor is missing her ear (she has small ears!). The gap between her ear lobe top and her head is too great for the sensor. I tested the sensor gap with my thumb and it seems to be around 1cm to activate.
The hardware solution is either move the sensor so it's central (that's not going to happen soon) OR increase the sensitivity of it.
Does anyone know how to change the sensitivity of the sensor OR anyway to completely disable the touch screen during a call.

Hmm I can not believe that, I've tested my sensor:
It put the lights out if i come closer that 1,5 cm next to the screen during a call. So it think this is not the source of your problem.
But: I'm running a 1.48 rom...

I had the proximity sensor behaving eratically upon installing a screen protector. Even though I installed the original HTC screen protector which has 2 holes to position exactly over the sensors but even then I had problems. Ever since removing the screen protector everything is okay again.
Just thought if your problem also coincides with installing a screen protector.
Regards

The problem occurs when your hair overlaps the proximity sensor, the light immediately comes on. Stick the phone back to the ear and the proximity sensor works perfectly on time.
p.s. ive long hair and I too faced this problem and figured it out by running a few test as mentioned above ;-)
Hope this helps.

well, I'm having the same problem and It's not caused because of my hair. it just sometimes works and sometimes doesn't. the test I make is using the palm of my hand. if during one call It's not working, it won't work no matter what you do. then if I make a call and its working, I can turn on and off the screen placing my hand in front of the sensor..

jpresencia said:
well, I'm having the same problem and It's not caused because of my hair. it just sometimes works and sometimes doesn't. the test I make is using the palm of my hand. if during one call It's not working, it won't work no matter what you do. then if I make a call and its working, I can turn on and off the screen placing my hand in front of the sensor..
Click to expand...
Click to collapse
I reckon you clear the area around the receiver and try doing a hard reset.
CAUTION: Take an individual back of your data rather than doing a full backup using some software.

same problem
Hi, I have the same random proximity sensor bug problem. During call accidental hang-up happens every day. I have short hair and no screen protector. Is there any solution for this yet? thanks.
I wrote to HTC already, but they claim there is no problem reported. Sory for my English.

Had a similar problem. My proximity sensor is now working fine. Install the 'Proximity Sensor for Screen Off v0.2' cab. Search the forum for the thread.

thanks for tip, hope this little app will "evolve"...

hi,
i had the problem with the proximite, that it is only working when the phone is in portrait mode. when im incall and portrait i can put my finger to the sensor and it is working perfect. when i rotate the display to landscape the sensor does nothing and the display stays on. unfortunatly i turn the phone sometimes on the way to my ear, and so the screen stays on.
i will try now the mentoined .cab and see what it does for me.
regards mad

(Video)Proximity Sensor Sensitivity Problem (TMOBUS HD2 vs HD2)

i think my proximity sensor is too sensitive because it ONLY works normal when i am outdoors at direct sunlight, but even when my shadow drops on the sensor it locks the screen, also in shade or in well lit indoors my proximity sensor doesnt work properly either.
i want to know if there is a way to change the SENSITIVITY of PROXIMITY SENSOR at will? i removed the screen protector so there is nothing on the way of the sensor.
also during a call pressing hardware buttons doesn't bring the device back from standby, hardware buttons are lit for a split second and nothing happens. is there any way to use the hardware buttons (except "end call" button of course ) during the call to turn the screen on?
t-mobile us hd2's proximity sensor works fine but mine has a problem, see the video here;
http://www.youtube.com/watch?v=OKCRqFYtLMs
thnx for your help..

Any idea?
Any idea? Does anyone have the same issue? Plz it's a very irritating problem I couldn't find a solution..

I havent own HD2, but eventually I will get it this year.. So, I wondering why you removed screen protector? because of sense Ui wont work with screen protector?

I removed the screen protector because I thought that it blocks the proximity sensor and cause it to malfunction, I searched the forum and some people had the same problem but solved it by removing the screen protector. But it didn't work in my case so I'm looking for a solution.
As you can see on the video the proximity sensor works normal under direct sunlight when i move it to the window, in the room it somehow doesn't work correctly..
(english is not my native language so pls excuse me)

Thank you
Thank you for your creativity with subtraction

Sorry for disturbing again but my problem is killing me i am desperate to find an answer could you pls at least share some ideas or recommend something to do?

İ emailed HTC for the issue and waiting for an answer, if you have any idea pls feel free to share i'm stuck with this annoying problem, thnx..

HTC's response
I do apologize there is no way to change the sensitivity of the proximity sensor on your device. You can try a soft reset by pressing the reset button on the back of the device. If that does not resolve the issue then you may want to do a hard reset on the device. Hard resetting the device will clear off the device and reset everything back to factory settings. You will want to back up your information from the device before doing the hard reset. If the hard reset does not resolve the issue then I suggest contact our support department..........
Click to expand...
Click to collapse
I guess I'ıı have to get the proximity sensor changed..
I searched eBay for a replacement but couldn't find it there are proximity sensor replacements for iPhones, I wonder if the iPhone's and HD2's sensors are the same?(probably not but I just want to be sure)

Hi a have the same problem. Did you found the solution?

well the promicity censor has nothin to go with light or shadows..it could be a glitch in the Radio or ROM try using a new radio or ROM

Proximity sensor active on bluetooth/speakerphone mode even when screen is off

I've noticed that the proximity sensor is active not only when calling someone regularly, but also when using a bluetooth headset or the speaker. That not enough it's even active when I switch off the screen manually with the power button while calling. When I get near the sensor later it turns on again.
I'm used to take my phone in my pocket when using a headset and I can't do that anymore because at some point it wakes up and my leg or something else ends the call, mutes me etc.
Did somebody else noticed that behaviour and knows a fix for it?

It's fixed in the latest update (34.3.A.0.217)
This thread can be closed.

I have similar problem with latest version 34.4.A.2.118. When I start a phone call screen goes black before i put it on my ear. It's like faulty proximity sensor, but few days ago I was using OMNI and there wasn't any problem.

Proximity sensor issue when in call

I have problem with my s10+ exynos.
When calling and the phone is on my ear, the screen turns off.
However when moving my phone away from my ear the screen stays off during the call.
I have to push the power button to wake the screen up.
With my s7 edge the screen used to turn on when I moved my phone away from my ear when in a call.
When dialing *#0*# for the test menu's, clicking the sensors button doesn't show any proximity sensor at all?
I removed the screenprotector and the issue happends with both case on and off.
When recording sensor activity with the app Androsensor, the generated csv clearly shows that the proximity sensor goed from 2 to 0 and back to 2, so I don't think it's a hardware issue.
Also booting in safe mode and factory reset doesn't resolve the issue.
Am I missing somthing in the settings?
Is anyone else running into this issue?

I contacted the shop where I bought the phone and they told me that it's very likely to be a defective phone.
So I will send the phone back and once they have confirmed the issue, they will send a new device.

same thing happens to me

Update - it stopped happening on my phone all of the sudden. Now it is working fine.