Dead pixels already ?!?! - Galaxy Note 3 Q&A, Help & Troubleshooting

I have my note 3 for a week now and I already see dead pixels in the middle of the screen Is that normal?Its like 2 black dots in the middle of the screen... so annoying...Is there any possibility that those are not dead pixels and that those dots are something else?Also is there a way to fix dead pixels? So annoyed
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Take it back to where you got it from.....
It's the only thing you can do.

I contacted samsung and they told me that they won't replace it cause they don't see it as a problem?! I spent 1000euros on note 3 and galaxy gear ... so dissapointed... Also just noticed that my home button is moving a bit when pressing and makes loud sound... Will contact samsung again tomorrow...They built note 3 badly (home button isnt good,dust gets between bezel and sreen...) Any suggestions on what should I do?
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Con you have a double check using the diagnostics of the phone. .
Press *#0*# in the phone dialer pad . And check the screen in all colors..
I hope it is a software issue .. just a hope. .
I feel for you.. We spent so much money on these devices and all we get from Samsung is a cold answer ..
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I did what you said and I can see the "dot" on every color... Can't see it only on black screen Ty for suggestion
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Nikolatravic said:
I did what you said and I can see the "dot" on every color... Can't see it only on black screen Ty for suggestion
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Click to expand...
Click to collapse
Don't call Samsung, visit a Samsung Service Centre yourself, show them that screen test with the dead pixels, and you'll get a replacement.
If they try to persuade you state your rights, you have the complete right to get a replacement, you have a (very) faulty unit, if it has all these problems together (home button issue, dust issue and dead pixels).
Don't hesitate to be stubborn and very defensive.
If it goes down to this, if your country has a customer protection hotline, call them there and they'll help.

Thanks will try Hope that I get a replacment
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Related

Phone Screen

I recently had my nexus 4 screen repaired on the replacement part there is a 90 day warranty that is still going on. However I have started to see small white dots that appear when the screen shows lighter colors. I did not see this before it was repaired. I brought it back and they said that it wasn't a problem with the LCD and didn't replace the piece. But it seems to have gotten worse and there are these dots in other places. Does anybody have any idea how this could be fixed or what the problem is? Thank you.
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Take a picture. There are some dots that create a pattern and can be seen when there screen is off but that's normal
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Part of the lcd that LG choose. If I'm not mistaken this feature is also on the LG Optimus g
Sent from that one guy with the cool phone
If I helped you hit that Thanks button!

[Q] something weird with the stylus

hi guys
i just bought samsung gakaxy note 3 N9000 (exynos version) 2 days ago and i noticed something weird with the stylus
there is a certain area of the screen (to the right exactly) that the stylus doesn't write properly i need to press hard on this area when i try to write or scroll and sometimes it doesn't write even if i pressed hard
any ideas what could be the problem??!!!
the finger touches work normally only the stylus
i tried to record it but all screen recorders require rooting and i don't want to root this phone now
i took a screen capture by "Screen Write " feature with the air command .... you can see clearly the area that has no Red lines in the right of the screen
thnx all
Looks like a defect
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phyba said:
Looks like a defect
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Click to expand...
Click to collapse
so should i replace it???
i just bought it
phyba said:
Looks like a defect
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Click to expand...
Click to collapse
I would if u are still within your return window. It shouldn't be doing that
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phyba said:
I would if u are still within your return window. It shouldn't be doing that
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Click to expand...
Click to collapse
thank you for your answer :good:
the problem solved by removing the case
i read on another forum that some types of cases interfere with the magnetic field of the stylus
weird :silly::silly:
i removed the case and the stylus is working fine now all over the screen
mktns said:
hi guys
i just bought samsung gakaxy note 3 N9000 (exynos version) 2 days ago and i noticed something weird with the stylus
there is a certain area of the screen (to the right exactly) that the stylus doesn't write properly i need to press hard on this area when i try to write or scroll and sometimes it doesn't write even if i pressed hard
any ideas what could be the problem??!!!
the finger touches work normally only the stylus
i tried to record it but all screen recorders require rooting and i don't want to root this phone now
i took a screen capture by "Screen Write " feature with the air command .... you can see clearly the area that has no Red lines in the right of the screen
thnx all
Click to expand...
Click to collapse
Do you have a case with a magnet?
Regards,
Dave
EDIT: Didn't see last part in thread! Doh!
Sent from my SM-N9005 using Tapatalk
ya the Problem was With the magnet in The Case
Sadly I had to cut throw the leather of The Case To remove the magnet
from inside
Better Than discarding the whole case
Thank you all for your answers :thumbup::thumbup::thumbup:
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Just to contribute.
I tested mine out. Smooth all the way left to right top to bottom. Effortlessly registered.
Sent from my SM-N900W8 using XDA Premium HD app
Any case with a magnetic latch causes this problem, happened to me in note 2 .that area of the screen is exactly where the flip cover magnet button is when the the case gets turned on itself
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Display of black weird

Anybody an idea whether this is a display damage? Black appears not normal.
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Black crush
Well,this is called 'black crush' or 'black clipping'. It is still there a little bit,but nothing serious. The first Note was horrible... Don't worry,nothing is wrong with the phone,it is a software issue,and (I think) it will be fixed soon.
Im very confused as it really distorts the display of the black.
In the settings the search field has a deep Black. Rest is more or less grey.
In the toggle menu the bottom bar has weird stripes.
It's not just a small issue. ...
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hightoohigh said:
Im very confused as it really distorts the display of the black.
In the settings the search field has a deep Black. Rest is more or less grey.
In the toggle menu the bottom bar has weird stripes.
It's not just a small issue. ...
Click to expand...
Click to collapse
You posted screen shots. No one can tell anything from those you need to take a picture of the problem using a camera. The phone's been out for over a month now. If what's happening to you were wide spread I assure you it would have been brought up (numerous times) by now. If whatever you're seeing was like that out of the box (before you loaded any apps) it's probably a h/w problem with your specific device.
I have the same issue too on my Note 3!
I'm from Singapore here.
I didn't notice that the pictures appear perfectly normal on other displays.
I did some shots with a camera.
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Forgot the photos.
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hightoohigh said:
Forgot the photos.
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Click to expand...
Click to collapse
That isn't normal - I'd you are running a custom ROM I'd take back to stock to see if the issue persists, and send it back if it does.
Regards,
Dave
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YusRyAtom said:
I have the same issue too on my Note 3!
I'm from Singapore here.
Click to expand...
Click to collapse
Mine too. Isn't that supposed to be the way the display looks? Just kidding.
A display that looks like this isn't normal and if there were a lot of them people would be going nuts.
It's either something s/w related that's fried the graphics drivers or a h/w problem unique to specific phones. If it remains after a hard reset than it's h/w and the phone needs to be exchanged.
Tried the hardware reset but didn't change anything. Bad luck this time.....
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hightoohigh said:
Forgot the photos.
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Click to expand...
Click to collapse
That is really something wrong.
It suppose no strip at telco area.
Beside search bar, the rest bottom part is suppose black also not grey.
I believe your screen is defective.
I've factory-rested and it's the same.
Re-installing exactly the same J1 firmware (in Singapore it's the latest) via Odin also yeilds same result.
Another friend of mine is facing the same issue.
However, the ambience at the Samsung stores are so bright, and it's hard for the customer service officers to see
Well I'll see what Samsung After service Germany will say... the point is that the screen looks ok if you test the blue, green, red and black screen test under *#0*#. But during normal use I'm faced with the problems as shown above
I'll keep you updated.
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[Q] I dropped my S4 i9500.

Well, the worst thing happened, I dropped my i9500. I would rather die. Now there's a red line on my screen on the left side of screen. It dropped on its base (the battery side) yet, it affected the screen. It's static, stays, changes color according to the app I'm using. Like right now it's red on the keyboard, but kinda green on the chrome app. I'm sorry I don't know how to view screen shots, but I've attached two .png file.
My question, can I make this right, or do I have to take it to the Samsung people?
Oh man! I just viewed the screenshot from my computer, and I don't see any line. So, basically it's somewhere below the screen, where the software doesn't capture it in screenshots.
Send it in to Samsung
Just give it to the Samsung people if you still have warranty
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Unfortunately i think you cracked your display. Fortunately it still works. Screenshot doesn't capture it because it's physical. Not a software issue. I payed almost 200 euros to change my display. It's not covered by warranty
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Screenshotting a broken screen to show damage.
I love XDA these days! Haha
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The joke's on you!
Obagleyfreer said:
Screenshotting a broken screen to show damage.
I love XDA these days! Haha
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Click to expand...
Click to collapse
Dude, the screen is not broken. Something's physically disturbed from the inside. And anyways, here at my place, people are stupid, so they'll just change my screen for free, 'cause they think I got warranty.
TheSinister said:
And anyways, here at my place, people are stupid, so they'll just change my screen for free, 'cause they think I got warranty.
Click to expand...
Click to collapse
then why don't u take ur phone to the place to fix it? I hope they r smarter then u and don't change it for free because it was ur fault.
Dont you have insurance?

Pink virtical line note 3 display!?

Hi guys! I've been on xda for a few years and finally decided to make an account! The reason being is because in a bit desperate. I have a mint condition Galaxy Note 3, I had it for a little over a year. Lastnight it died on me, I plugged it in powered it back on and now all of a sudden there is a bright neon pink vertical line on the screen!! I have no idea how it became but I did everything. Factory reset, battery pulls took the phone apart blew out all the connectors but still! It's even on while In recovery and in download mode. here is a picture. Any help would greatly be appreciated. Ps it's to the left, doesn't look like much on the picture but it's super annoying in person and really bright.
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Here is another in a dark screen
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devious19 said:
Hi guys! I've been on xda for a few years and finally decided to make an account! The reason being is because in a bit desperate. I have a mint condition Galaxy Note 3, I had it for a little over a year. Lastnight it died on me, I plugged it in powered it back on and now all of a sudden there is a bright neon pink vertical line on the screen!! I have no idea how it became but I did everything. Factory reset, battery pulls took the phone apart blew out all the connectors but still! It's even on while In recovery and in download mode. here is a picture. Any help would greatly be appreciated. Ps it's to the left, doesn't look like much on the picture but it's super annoying in person and really bright.
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Click to expand...
Click to collapse
It sounds like there are some shorted out pixels in your Digitizer. That is the screen that creates the color image under the glass touch screen. Here is a replacement http://www.amazon.com/Screen-Digiti...97888&sr=8-5&keywords=galaxy+note+3+digitizer read the second line in the description. I would watch a couple replacement videos on youtube before you try it. Or you will have to send it in for repair. The problem is hardware not software.
Damn, is this the only fix? Kind of sucks because it is in mint condition and well taken care of. $200 is a lot lol would rather just put 200 down for an upgrade to the note 4. I wish there is a fix for this maybe it will magically go away if I keep using it lol
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Any other suggestions guys?
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Yes, that's a hardware defect.
Depending on where you are, you might still have warranty. It's 2 years by EU law.
Alternatively, you could put it up for sale (plenty of techies who will happily replace the screen themselves) and buy a note 4.
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Here is my phone displaying a black picture, is there any other way to fix this without replacing the digitizer?
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Thanks a lot guys really appreciate it. I will probably put it up for sale and get a note 4
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