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I have windows 7 64 bit and it worked fine until out of nowhere my pc stopped recognizing my phone as a storage drive. i have tried multiple roms, and it makes no difference. The option to mount in the pull down curtain menu is no longer there, am i the only one who has had this problem?
If it turns out to be defective, is there any way to return the phone to stock, like with the ruu, that does not require a usb connection?
cweezyf said:
I have windows 7 64 bit and it worked fine until out of nowhere my pc stopped recognizing my phone as a storage drive. i have tried multiple roms, and it makes no difference. The option to mount in the pull down curtain menu is no longer there, am i the only one who has had this problem?
If it turns out to be defective, is there any way to return the phone to stock, like with the ruu, that does not require a usb connection?
Click to expand...
Click to collapse
Unplug your phone from computer, enable USB debugging
uninstall HTC sync and HTC drivers from computer
Then Reinstall HTC Sync.
then plug in your phone once its done installing
Tried, thats a no-go. any other ideas?
Forgot to note that the htc sync option DOES appear in the pull down menu when usb is connected.
regaw_leinad said:
Unplug your phone from computer, enable USB debugging
uninstall HTC sync and HTC drivers from computer
Then Reinstall HTC Sync.
then plug in your phone once its done installing
Click to expand...
Click to collapse
I am also having a problem with Windows 7. I deleted and reinstalled HTC sync and drivers and got "no driver found" for ADB. While it was installing it said it was unable to find a Windows Vista folder so that could be part of the problem
I dont think thats my problem, my computer doesnt see adb on the device manager list.. i have tried on a windows xp pc and it doesnt see my phone either, or ask me to install anything. so there is no way to RUU without usb?
uninstall any programs that may use adb usb... easy tether, pdanet, htc sync, the cdma workshop and htc diag drivers if you were trying to get msl using your own method, go to device manager and remove android usb devices, and then plug your phone back in. Also use a task killer to ensure none of the above programs are running on your phone, in case one got corrupted. if still no go let me know... I am running win 7 64 bit so can help compare, etc. if need be.
Well part of the problem is that android usb devices does not even show up in the device manager. should i still try to uninstall adb from my pc?
okay, under programs and features in control panel, uninstall htc driver and htc sync, restart computer and redownload and install htc sync from their website, and try that.
I tried those steps, still didnt work.
after you reinstall sync and plug in your phone, what happens? does the driver installer pop up and install? what does it say?
does android usb devices show up under device manager? are you sure it's not your cable (just cause it charges and makes a sound on the comp like it's connecting doesn't mean the data lines are fully intact and working). If need be, I found a cable for a dollar at the dollar store. It's not the exact same end but the usb mini a
it fits and works fine
nothing pops up when i plug in. and also nothing appears in device manager. htc sync does actually show up on my phone when i plug in though.
i dont think its the cable.. it looks ok on the outside.
cweezyf said:
nothing pops up when i plug in. and also nothing appears in device manager. htc sync does actually show up on my phone when i plug in though.
i dont think its the cable.. it looks ok on the outside.
Click to expand...
Click to collapse
Interesting, interesting. In device manager, you stated that ADB doesn't show up? Well, does anything pertaining to Android show up at all?
Nothing pertaining to android at all. I hope im not screwed, because then i would have paid 7 bucks a month extra for insurance for no reason.
cweezyf said:
I have windows 7 64 bit and it worked fine until out of nowhere my pc stopped recognizing my phone as a storage drive. i have tried multiple roms, and it makes no difference. The option to mount in the pull down curtain menu is no longer there, am i the only one who has had this problem?
If it turns out to be defective, is there any way to return the phone to stock, like with the ruu, that does not require a usb connection?
Click to expand...
Click to collapse
I had a similiar problem. I use Windows 7 Pro 64bit.
Here is what helped fix the issue:
http://www.mydigitallife.info/2009/08/24/workaround-for-htc-hero-sync-problem-in-windows-7/
jackal424 said:
I had a similiar problem. I use Windows 7 Pro 64bit.
Here is what helped fix the issue:
http://www.mydigitallife.info/2009/08/24/workaround-for-htc-hero-sync-problem-in-windows-7/
Click to expand...
Click to collapse
I had posted about this exact same issue awhile back and never resolved. I'm going to give this a try myself. thanks!
ro_bro said:
I had posted about this exact same issue awhile back and never resolved. I'm going to give this a try myself. thanks!
Click to expand...
Click to collapse
SUCCESS!
Thanks!
ro_bro said:
SUCCESS!
Thanks!
Click to expand...
Click to collapse
That's exactly how I felt when I got it working. Well i'm glad it worked for you. Hopefully it works for the OP.
i followed thos steps to a T, and still no luck. That guide failed me at the step when you select your phone from devices and printers; my phone is not there at all. I also tried manually installing the drivers, and it says that method of install is not supported.
try this.... go to windows/system32/drivers folder. Find adroidusb.sys, back up this file and then delete, and try plugging in your phone and seeing if it reinstalls drivers then
Now I cant see the tab on my PC, I noticed the option to mount does not pop up when I connect it I need to pull it down from the tray on top and hit mount, but even then I dont connect to my PC, I do have the usb symbol in the tray of the tab but its not showing on my desk top. It also makes a different sound when connected than other USB devices and different from before 4z. Other than that Tab in functioning as always.
Any clues
I'd be interested in seeing the answer to this too.
All I've done to my tab is flash the Euro rom and bell modem to enable phone calls and then I did z4root to root my device. I tried to plug it into my computer yesterday to transfer some files over and I would get the mount prompt on the device but when I click it, my tab never shows up on my computer. Anyone know how to remedy??
Have you tried reinstalling drivers in the PC?
Jorge787 said:
Have you tried reinstalling drivers in the PC?
Click to expand...
Click to collapse
But nothing changed on the pc
Stupid question: did you forget usb debug on?
Sent from my GT-P1000 using Tapatalk
AlexTheStampede said:
Stupid question: did you forget usb debug on?
Sent from my GT-P1000 using Tapatalk
Click to expand...
Click to collapse
Totally not stupid, yeah I forgot to turn it off
Turned it off and all is well, Thanks for waking me up. I did the root at like 4 this AM
AlexTheStampede said:
Stupid question: did you forget usb debug on?
Sent from my GT-P1000 using Tapatalk
Click to expand...
Click to collapse
Dumb me! I'll have to check this when I get home, but I'm pretty sure I left it checked. Glad to hear it worked so I'm sure that's the cause. Thanks!
On my previous phone, Samsung Droid Charge, all I needed to do in order to transfer files from my computer to the phone was plug it in. It would pop up in Windows Explorer as a external drive and I could copy, drag and drop, etc. whatever files I wanted. Very easy and worked every time.
With my Note 3 I am having trouble. When I plug in the phone, first it shows in Explorer with some odd Samsung files and folders that do not show my phone or card files. If I just let it sit for a few minutes, it usually then disappears from the Windows Explorer directory and then reappears displaying the phone and card directories. Sometimes in order to make it do this, I need to go to the phone settings>Tethering and touch the box that says it is connected as a media device. Then is displays the phone and card directory in Windows Explorer. Why is this process so cumbersome on the Note 3 or am I doing something wrong?
Even going through this process, sometimes the computer will freeze when transferring a data file and then I am stuck starting over.
Thanks for any insight into why this is not working seamlessly for me as it did with my previous phone.
I think it depends a little on your computer configuration - here it is just as straightforward as you described for your previous phone.
One strange thing that I noted is however that my Win7 still tells me it not going in USB3 SuperSpeed even if it is plugged in an USB3 port.
xclub_101 said:
I think it depends a little on your computer configuration - here it is just as straightforward as you described for your previous phone.
Click to expand...
Click to collapse
Hmm. That seems odd since I can still plug in the old phone and it works fine. So the computer configuration would seem to be OK. I really think it is something about how windows sees the Note3. The behavior just seems odd to me plus as I said sometimes it does not work at all.
Will_T said:
Hmm. That seems odd since I can still plug in the old phone and it works fine. So the computer configuration would seem to be OK. I really think it is something about how windows sees the Note3. The behavior just seems odd to me plus as I said sometimes it does not work at all.
Click to expand...
Click to collapse
I get it that you checked and you don't have the Note3 in PTP mode but instead in the "normal" MTP mode, and that first time when Windows asked you what to do with the new device you check the "Always do the same" and then selected "Open in Explorer"?
It could still be something related to the USB3 detection - do you get any message on SuperSpeed? Is there any difference if you plug in USB2 or USB3?
And to have more details - what Windows is that?
xclub_101 said:
you don't have the Note3 in PTP mode but instead in the "normal" MTP mode,
Click to expand...
Click to collapse
Don't see how to check this?
xclub_101 said:
and that first time when Windows asked you what to do with the new device you check the "Always do the same" and then selected "Open in Explorer"?
Click to expand...
Click to collapse
I don't remember this. I may not have since in the past with the Charge, I never did. Just plugged it in and there it was in Explorer easy as pie.
Using Win 7 Pro
Thanks!
On edit: I now see that when I plug in the phone I can access the setting from the pull down menu. It defaults as connected as usb but then if you wait it eventually is connected as MTP. It is at that point that the initial display in Explorer changes from showing only some odd Verizon files and directories to showing both the phone and the sd card files. Then I can usually drag and drop or copy files. But often in the middle of doing so, the computer freezes. Strange.
I think that once it appears in Explorer we can say the phone is correctly in MTP mode. There might still be a problem depending on what you selected at first connection and eventually depending on other stuff on your Win7 - like the USB drivers, Samsung Kies, Microsoft Media Player or certain antivirus software.
xclub_101 said:
I think that once it appears in Explorer we can say the phone is correctly in MTP mode. There might still be a problem depending on what you selected at first connection and eventually depending on other stuff on your Win7 - like the USB drivers, Samsung Kies, Microsoft Media Player or certain antivirus software.
Click to expand...
Click to collapse
OK - Thanks. I will keep all that in mind and see what I figure out. I suppose it could be any of that, just specifically impacting the Note 3 whereas the Droid Charge for whatever reason is just like plugging in a usb stick.
Will_T said:
OK - Thanks. I will keep all that in mind and see what I figure out. I suppose it could be any of that, just specifically impacting the Note 3 whereas the Droid Charge for whatever reason is just like plugging in a usb stick.
Click to expand...
Click to collapse
The only extra difference from Droid to Note is the USB3 part - you should eventually do some tests with other cables, including the USB2 cable you were using with the Droid and the USB3 cable you got with the Note.
xclub_101 said:
The only extra difference from Droid to Note is the USB3 part - you should eventually do some tests with other cables, including the USB2 cable you were using with the Droid and the USB3 cable you got with the Note.
Click to expand...
Click to collapse
Maybe that is it as I did not think it mattered if I used a usb3 cable with the Note 3 since my computers do not have usb3. I have used the same cable with both phones. Actually the same two cables as I use two computers and hook the phones up to both with cables dedicated to each computer. The behavior is the same on both computers so I should have realized that must mean it is either the Note 3 or the fact that I am not using usb3 cables with either computer. But that latter point, if correct, should mean everyone with computers with no usb3 would have the same issue.
Hello I am having a lot of trouble getting my phone to connect to any computer I have. I have the drivers installed for both Samsung and ADB. my phone will not connect in Debugging mode or normal. there is no option on my phone to connect via MTP mode. it is very frustrating. any help would be greatly appreciated
sonsai said:
Hello I am having a lot of trouble getting my phone to connect to any computer I have. I have the drivers installed for both Samsung and ADB. my phone will not connect in Debugging mode or normal. there is no option on my phone to connect via MTP mode. it is very frustrating. any help would be greatly appreciated
Click to expand...
Click to collapse
When you the MicroUSB into the phone, does anything show up on the phone to select? 'Plugged in as Installer' ? Anything?
kprice8 said:
When you the MicroUSB into the phone, does anything show up on the phone to select? 'Plugged in as Installer' ? Anything?
Click to expand...
Click to collapse
that message briefly shows up when I plug it into my home computer with my usb3 cable. maybe half a second
sonsai said:
that message briefly shows up when I plug it into my home computer with my usb3 cable. maybe half a second
Click to expand...
Click to collapse
When you pull down from the top, can you select that area where it says 'connected as installer' ? If so, do it, and it should open a sub-menu where you can select MTP mounting option. It will automatically buffer to it.
By chance, are you rooted with Xposed and X Tether?
kprice8 said:
When you pull down from the top, can you select that area where it says 'connected as installer' ? If so, do it, and it should open a sub-menu where you can select MTP mounting option. It will automatically buffer to it.
By chance, are you rooted with Xposed and X Tether?
Click to expand...
Click to collapse
not rooted. and there is no menu in the drop down. the connected as installer option only is there for a few seconds and then disappears and my phone will only charge.
sonsai said:
not rooted. and there is no menu in the drop down. the connected as installer option only is there for a few seconds and then disappears and my phone will only charge.
Click to expand...
Click to collapse
Interesting, have you tried using a USB 2.0 for connection to PC?
kprice8 said:
Interesting, have you tried using a USB 2.0 for connection to PC?
Click to expand...
Click to collapse
yes I have tried multiple cables. and multiple usb ports on both of my computers. my laptop sees that something is plugged in but will not accept it as anything. says USB device is not recognized. my home desktop doesn't even do this.
sonsai said:
yes I have tried multiple cables. and multiple usb ports on both of my computers. my laptop sees that something is plugged in but will not accept it as anything. says USB device is not recognized. my home desktop doesn't even do this.
Click to expand...
Click to collapse
Just to clarify, you did install the software located on the phone when you plugged it in the first time, right?
kprice8 said:
Just to clarify, you did install the software located on the phone when you plugged it in the first time, right?
Click to expand...
Click to collapse
no there was no software that installed when I plugged it in
I tried installing Kies 3 and just the usb drivers themselves. to no avail
sonsai said:
no there was no software that installed when I plugged it in
I tried installing Kies 3 and just the usb drivers themselves. to no avail
Click to expand...
Click to collapse
What apps do you have installed on your phone other than what came on it?
kprice8 said:
What apps do you have installed on your phone other than what came on it?
Click to expand...
Click to collapse
facebook, twitter, snapseed, messenger, spotify, Pandora, zip and flashlight.
Good Morning All,
I had a quick question. When I connect my pixel Xl to my Windows 10 pc I get the drop down android system option to change from USB charging to file transfer.
On my Essential when I connect it makes the noise where windows notices it but on my phone I don't have the option to change from charging to file transfer.
I'm sure it is something I am missing but would appreciate any input. I believe it is a driver issue as my other windows 10 laptop recognizes it and I am able to change to the transfer files option.
I checked device manager and it is not showing up under portable devices.
Thanks
On my HTC 10, you can make the change manually by going to Settings>>More(last option under Wireless and networks)>>USB connection
Parakaleo said:
On my HTC 10, you can make the change manually by going to Settings>>More(last option under Wireless and networks)>>USB connection
Click to expand...
Click to collapse
Thanks I have the option to change it to MTP via developer options and it works fine where I get the notification on my other PC. I'm thinking somehow my one laptops driver may be bad as it recognizes my Pixel but not the essential.
stryker759a said:
Thanks I have the option to change it to MTP via developer options and it works fine where I get the notification on my other PC. I'm thinking somehow my one laptops driver may be bad as it recognizes my Pixel but not the essential.
Click to expand...
Click to collapse
Yeah, I was thinking there was a way in developer options as well, but I don't have my cable with me so it wasn't showing up.
I have an older laptop that makes the "recognition noise/ring" when I plug in my phone, but it takes like 2-3 minutes before the screen pops up asking what I want to do with it. Don't know if that could be your issue, but you may try just letting it sit for a few before unplugging it and see if that changes anything.
Or, it could be just like you say, bad driver.
Parakaleo said:
Yeah, I was thinking there was a way in developer options as well, but I don't have my cable with me so it wasn't showing up.
I have an older laptop that makes the "recognition noise/ring" when I plug in my phone, but it takes like 2-3 minutes before the screen pops up asking what I want to do with it. Don't know if that could be your issue, but you may try just letting it sit for a few before unplugging it and see if that changes anything.
Or, it could be just like you say, bad driver.
Click to expand...
Click to collapse
Thanks I'm going to try and reinstall the generic driver and see what happens. Strange it works on one laptop but not the other. Gotta love Windows.
Try another usb port
TheDethEgineer said:
Try another usb port
Click to expand...
Click to collapse
It is usbc and only have one.
I plug my pixel in on the same port and it shows up in portable devices. With the essential plugged in my computer makes the noise that it is connected but it does not show up any where in device manager.
I uninstalled the driver with my pixel plugged in and re plugged in the essential still no go. I plugged in the essential and the driver was installed. It is strange as it shows up under my other windows 10 pc just fine.
I had the same problem and I eventually got it to work by using a USB A to C cord, not my usbc port on my laptop.
Had the same issue last night, turns out for me my computer recognized the phone and used the adb interface driver, had to go into device manager, Uninstall the driver associated with my essential phone, and then replug the phone in for it to be accessible via mtp
CaptainElwood said:
I had the same problem and I eventually got it to work by using a USB A to C cord, not my usbc port on my laptop.
Click to expand...
Click to collapse
Thanks I have one ordered.
bass0324 said:
Had the same issue last night, turns out for me my computer recognized the phone and used the adb interface driver, had to go into device manager, Uninstall the driver associated with my essential phone, and then replug the phone in for it to be accessible via mtp
Click to expand...
Click to collapse
Yea the only problem is it doesn't show up in device manager. I uninstalled my ADB interface but still no go. I have a USB A to C ordered maybe that will work.
Thank you!
stryker759a said:
Yea the only problem is it doesn't show up in device manager. I uninstalled my ADB interface but still no go. I have a USB A to C ordered maybe that will work.
Thank you!
Click to expand...
Click to collapse
I also noticed that it didn't work in a USB 2.0 port for me, only in a 3.0 port. And my front facing 3.0 port on my desktop that I use for flash drives didn't work either, so not sure if there is some long cable signal integrity issue there, but USB 3.0 port was the only way I got it recognized via my computer
I did use this USB Device Viewer from Microsoft and found that it is showing up with this error.
Though not sure how I'm supposed to resolve it. https://imgur.com/w1tz12s
It is at least showing that it is connected.
Maybe I'm not understanding but on mine when I plug into PC the pull down menu shows charging and then I tap on that and get a menu that has file transfer and 3 others and I select file transfer. Have you tried that?