Phone absolutely won't keep time - Galaxy Note 3 Q&A, Help & Troubleshooting

I've read of this happening with the N2 as well...
My N900A on AT&T absolutely will not keep time. I've tried every combination of time settings (sync to network checked and unchecked, sync to timezone synced and unchecked) and my phone ends up several minutes behind every time I lock it, go to do something else and come back to it. This morning my alarm to wake up was 40 minutes late because the phone was inexplicably 40 minutes behind. I set the time manually according to my PC which runs ntpd and it STILL ends up slow. If I have it set to sync to network time, I can force it to resync by entering airplane mode and then disabling it. If that's my only work-around, I'd have to do dozens of times a day and my alarm in the morning would still be late.
Does anyone else's $750 toy have issues with this simple task that my microwave mastered years ago? I wish I could just run a proper NTP service on it and force it to sync every 60 seconds either to my router or to the pool.

Well first of all that is extremely weird, and if I had that issue with my Note3 I would go insane.
For now mine doesn't have this problem and the time keeping is spot on.
Check out "ClockSync"
https://play.google.com/store/apps/details?id=ru.org.amip.ClockSync
But... Anyways, I think it might be better if you could exchange it for a new device... Maybe you got a lemon?
Best of luck!
Sent from my SM-N9005 using Tapatalk 2

CekMTL said:
Well first of all that is extremely weird, and if I had that issue with my Note3 I would go insane.
For now mine doesn't have this problem and the time keeping is spot on.
Check out "ClockSync"
https://play.google.com/store/apps/details?id=ru.org.amip.ClockSync
But... Anyways, I think it might be better if you could exchange it for a new device... Maybe you got a lemon?
Best of luck!
Sent from my SM-N9005 using Tapatalk 2
Click to expand...
Click to collapse
Thanks for the input--Clocksync looks useful but root's required for automatic sync it says, and I have the securely locked, highly incapable (for now) AT&T variant. It should still prove useful for diagnostics--wondering if this is extreme drift or if it's being reset somehow to some totally incorrect time while the phone is locked. The clock stays accurate as long as I watch it.
The only way I could see it being hardware-related is if it had a battery for maintaining time like a CMOS battery or one in a game console, and I'd be shocked if any smartphone had this. It's a serious problem but I can't imagine it being exclusive to my particular model. A bug most people haven't run in to perhaps, but something software-related nonetheless.
Edit: Someone with a Note 2 with the same problem. Then again, after staring at ClockSync for some time, the local offset isn't changing significantly which suggests drift isn't the problem at all. What is I don't know, but it appears to only happen when I'm not using the phone.

You welcome and sorry to hear that...
Yes, for automatic mode the app needs root privilege.
Sent from my SM-N9005 using Tapatalk 2

CekMTL said:
You welcome and sorry to hear that...
Yes, for automatic mode the app needs root privilege.
Sent from my SM-N9005 using Tapatalk 2
Click to expand...
Click to collapse
Just confirmed it's drift.
When active, the phone keeps time well.
I just allowed it to sleep for 10 minutes then checked ClockSync: it had drifted 29 seconds behind. Totally unacceptable but I'm just going to use an old-fashioned alarm clock under the expectation that eventually I'll be able to root it and have it sync automatically, and frequently.

I agree that you should return it. Even if a hardware problem seems inconceivable, it is an obvious, unacceptable problem. And very likely the next one you get, for whatever reason will probably not do that. Or by changing phones and setting it all up again you may stumble upon the solution.
Sent from my SAMSUNG-SGH-I317

Thanks. I'm starting to consider getting a replacement as crazy as losing seconds while in sleep mode being a hardware issue is. I'm still curious as to if anyone else is experiencing this. With the Note 2 it seemed to be exclusively an AT&T problem, and it apparently was never fixed.

Related

[Q] Shut down from sleep on Google I/O GT 10.1

I was lucky enough to receive a GT 10.1 from Google I/O, however when I do not use it for some amount of time, it behaves as if it shut down. Pressing the power button for about 10s will cause it to boot normally. The time needed for this to happen is the range of a few hours, I mainly notice it overnight. Has anyone else had this problem?
It's happened once on mine. There's a thread about it on the forum. I think most users are having to hard cycle the power by holding down the power button for about 10+ seconds. Hopefilly its another pre release oddity that gets solved with a software update.
I haven't experienced that in mine. Hopefully it somehow gets fixed.
Sent from my GT-P7510 using XDA Premium App
I think it has happened two or three times on mine. I did root it and froze some of the samsung apps with titanium backup. I restored them thinking that might help. At any rate, I'm hoping that the 3.1 update will fix these issues.
Mine isn' t rooted, so i don't think that's the issue.
tau_ said:
At any rate, I'm hoping that the 3.1 update will fix these issues.
Click to expand...
Click to collapse
There seems to be a laundry list of stuff I'm finding, this problem included. I hope that 3.1 update is indeed in "a few weeks" like they said in the keynote and doesnt turn into months. If the I/O GT-P7510 was a consumer facing product we'd all be reading stories about high return rates by now.
aygriffith said:
Mine isn' t rooted, so i don't think that's the issue.
There seems to be a laundry list of stuff I'm finding, this problem included. I hope that 3.1 update is indeed in "a few weeks" like they said in the keynote and doesnt turn into months. If the I/O GT-P7510 was a consumer facing product we'd all be reading stories about high return rates by now.
Click to expand...
Click to collapse
Yeah, this has happened to me many times. The "sleep" mode apparently turns the device off completely. Ugh.
aygriffith said:
Mine isn' t rooted, so i don't think that's the issue.
There seems to be a laundry list of stuff I'm finding, this problem included. I hope that 3.1 update is indeed in "a few weeks" like they said in the keynote and doesnt turn into months. If the I/O GT-P7510 was a consumer facing product we'd all be reading stories about high return rates by now.
Click to expand...
Click to collapse
Yeah, this has happened to me many times. The "sleep" mode apparently turns the device off completely. Ugh.
I have tried looking at the logcat but it doesn't seem to have any entries from before I powered it on from sleep (at least none that show up in DDMS in Eclipse). Perhaps someone more knowledgeable can try to get some info about the device during a long idle period.
tau_ said:
I have tried looking at the logcat but it doesn't seem to have any entries from before I powered it on from sleep (at least none that show up in DDMS in Eclipse). Perhaps someone more knowledgeable can try to get some info about the device during a long idle period.
Click to expand...
Click to collapse
Try leaving it plugged in to your computer with DDMS running overnight. That should preserve the log even after it freezes. Be sure to unplug it from the computer before rebooting the tablet or it might clear the log upon boot.
aygriffith said:
Mine isn' t rooted, so i don't think that's the issue.
There seems to be a laundry list of stuff I'm finding, this problem included. I hope that 3.1 update is indeed in "a few weeks" like they said in the keynote and doesnt turn into months. If the I/O GT-P7510 was a consumer facing product we'd all be reading stories about high return rates by now.
Click to expand...
Click to collapse
It has to be. Didn't google say they were forcing OEMs and carriers to update?
I've noticed the same issue as well, probably 4 or 5 times. I'm going to leave it plugged into my computer to night to see the logcat file.
The power issues are becoming more frequent. In the past two days I have heard two spontaneous reboots from my GT 10.1, with perhaps others that have gone unnoticed.
So i left it plugged in to logcat last night, and there was no shutdown. It looks like mine only turns off when charging via power outlet.
Just adding that I'm not having any issues with crashing or reboots at all with my IO 10.1. Maybe I'm in the minority but my Sammy has been flawless since the first boot. My only complaint is that it think I'm in the U.K so my clock is always off (heard there's an app to fix that but too lazy to deal with it at the moment).
I will watch for the charging bug and see if I can replicate it.
I Had this issue a lot with my Xoom and my transformer. That was o of the biggest reasons that I returned them. It's looking like it's a honeycomb issue.
Well when they went over that whole "forcing" of carries to update in the press only event after the keynote it came out that its a goal more of a requirement. So don't hold your breath. It surely does not mean that when the Nexus devices get a new build of Android that your average skinned carrier phone will the next day.
Sent from my GT-P1000 using XDA App
Mines powering off 4-5 times a day and I have seen a few reboots. I must say its not impressing me at the moment seeing I was ready to launch my Xperia x10 out the window for rebooting for no reason.
SO my tab shut down again last night. So I just left it didn't need it on Saturday just too busy. I turn it on tonight and to my amazement the battery is at 24% from nearly full. It sorta confirmed my suspicions the GT isnt shutting down its locking up with the screen off. Has anyone else noticed this or suspected it.
Viperoz said:
SO my tab shut down again last night. So I just left it didn't need it on Saturday just too busy. I turn it on tonight and to my amazement the battery is at 24% from nearly full. It sorta confirmed my suspicions the GT isnt shutting down its locking up with the screen off. Has anyone else noticed this or suspected it.
Click to expand...
Click to collapse
I always suspected it was locked up with the screen off because if it was shut down, it wouldn't need a super long press to power on again.
I have the Vodafone 10.1v and it has the same issue. I have only ever seen it when connected to my PC though.

Awful lag at the end of the day.

Update: the biggest problem is my wifi drops every 2 minutes. It just disconnects and I have to turn it off and on. My wifi is 2-3 bars and wifi sleep policy is never.
How can I fix this?
I know that a restart can fix this, but that shouldn't be necessary every day on the "world's most powerful smartphone". This is like Captivate lag, 10+ seconds for action to be performed... this is just my most recsent problem and this is my 4th atrix.
Never live in the past but always learn from it.
Problems with phone:
Wifi
Bootloader
Lag
Overheats
Multi touch
That's my list I've put together on my notes app since I got the phone.
Lol just trying to submit this post I ran into the lag and the wifi dropping problems.
Never live in the past but always learn from it.
Wow just tried playing GT racing during my current lag-attack. It was like a stop motion game.
Never live in the past but always learn from it.
Sorry but it sounds like there's something wrong that you're doing.The Atrix isn't that bad of a phone, although I'll confide that there are some dud phones from time to time.
After 4 phones and still having these sorts of problems, I'd say there's an app you're installing that is ****ting the bed. 10 seconds of lag is unheard of, man.
Yesterday I went through and uninstall tons a lot of apps I haven't used in awhile.
Never live in the past but always learn from it.
Today I played a short 1:30 minute video I recorded and I couldn't put my phone in my pocket. Too hot.
For every task I try to do I have to go and toggle my wifi off and back on because it disconnected. Nearly impossible to watch a YouTube video or play an online game.
Never live in the past but always learn from it.
Also. I was using my phone on my desk today. I noticed that if its on a flat surface, the screen responsiveness is messed up. Would randomly respond to places where I didn't even tap, as well as being unresponsive to touch at some points.
Never live in the past but always learn from it.
Don't forget battery life. I've had 2 atrix batteries, both barely last me the day with little use of the phone.
Battery life is the only good part... I can get about 4:15 hours of display time per charge on about 35 percent display brightness.
My first one the GPS couldn't even get a lock lol... captivate was better. And I think it has gingerbread now.
For this post I had to reset wifi 3 times!!!¡¡¡
Never live in the past but always learn from it.
Oh and im rewted with the recommended list of apps frozen with TB.
Never live in the past but always learn from it.
I can´t believe you created a new thread to "complain" about your phone. There are plenty of other threads where you can rant about the phone. I actually don't have any of the problems you listed... If this is your 4th Atrix, why don't you just stop nagging about your horrible experience with it and buy a different phone. If it's that bad, nobody forces you to keep it...
Didn't realise this was a restricted forum.
Never live in the past but always learn from it.
Bummer man. Sorry to hear you've had such bad luck. My Atrix experience has been just opposite of yours -- everything has worked quite well. Coming from an iPhone, my expectations were quite high too. My gps has been stellar, wifi rarely drops, my phone doesn't get hot, I have almost no lag, and things generally work well. My guess is that it's either a hardware QC issue, or you've got some software installed that is really misbehaving. Hope you get it sorted out -- there's not many things more frustrating than having a laggy phone.
You should write on your thread more than every hour.
I smell a troll just my .02
Sent from my MB860 using Tapatalk
Are you rooted... Are you stock.. Details?
We can't help if we don't know
Sent from my Googletron
Tennis11 said:
Oh and im rewted with the recommended list of apps frozen with TB.
Never live in the past but always learn from it.
Click to expand...
Click to collapse
I said I was rooted. Im on the firmware update before the 4g one with root. Not running any pseudo rom.
Thanks for calling me a troll, really helps with the problem.
Never live in the past but always learn from it.
Try using battery mix, this way you can easily find the rough app that is causing problems.
Enviado desde mi MB860 usando Tapatalk
Updated first post
Never live in the past but always learn from it.
I was wondering if I should live in the past. What do you think?
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
Use Twitter for this! It was designed for posting updates every few minutes, and the best thing, it only goes out to people who want you on their Twitter!

Nexus 10 Rebooting

I have noticed that my nexus 10, which i received today, reboots itself whenver i put it in sleep mode. Also, when charging it turns itself off. These problems never occur during use, just when it is in sleep mode. Anyone else have this problem? Any solutions?
Gosfgiants said:
I have noticed that my nexus 10, which i received today, reboots itself whenver i put it in sleep mode. Also, when charging it turns itself off. These problems never occur during use, just when it is in sleep mode. Anyone else have this problem? Any solutions?
Click to expand...
Click to collapse
I've seen this once. I'd just put the tab down, lock screen active but display still on and bam! I was pretty shocked.
I'd be much more pissed off if it happened during use though!
Mine has locked up about 5 times since yesterday.....
Sent from my Nexus 10 using Tapatalk HD
This was happening on mine as well. It stopped after I updated the device, so I think it might be a software issue.
There's a long thread on this in the Q&A section. A lot of people are noticing it. Hopefully Google fixes it in a software update soon.
Sent from my Nexus 4 using xda premium
Mine has stopped rebooting, but it still turns itself off after a few minutes of being asleep. Any solutions? Or should I consider a return?
4.2 definitely needs an update. Freezing everywhere, gesture typing is sluggish, reboots and lock-ups.....was not expecting this :/
Honestly, I've not experienced any of this. I'm only playing a few games and browsing mostly though so maybe I'm not doing something that triggers it. One of the N7's I bought did that, and I returned it. If you reflash the stock image and clear data and it still does this I would suggest getting a return. I've had no real software problems with mine.
Man, you all have me really worried. My wife bought me a n10, and it's sitting in the closet because it's a christmas present. If it's having software issues, that's one thing....hardware issues are a whole other animal..I need to make sure the hardware isn't bad before I miss out on the return period.
tpayne1 said:
Man, you all have me really worried. My wife bought me a n10, and it's sitting in the closet because it's a christmas present. If it's having software issues, that's one thing....hardware issues are a whole other animal..I need to make sure the hardware isn't bad before I miss out on the return period.
Click to expand...
Click to collapse
I had similar issues with the first one I received. CONSTANT reboots, occasional freezes and shutdowns. Returned it for a new one, which I received today, and for what it is worth, I haven't noticed the same problems at all yet with the new unit. So, at least in my case, it does appear to have been a hardware issue...

Smb349 wakelock?

This kept my phone awake for an hour. Anyone know what this is?
Sent from my Nexus 7 using xda app-developers app
ksc6000 said:
This kept my phone awake for an hour. Anyone know what this is?
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
God knows... i've had the same wakelock...
Sean473 said:
God knows... i've had the same wakelock...
Click to expand...
Click to collapse
Bump...
were you charging your phone? pretty sure thats what that is
Anybody having the same issue ?
Yes, same problem here
It refers to the battery charging circuit...
Sent from my LG-D802 using Tapatalk
NervGaz said:
It refers to the battery charging circuit...
Sent from my LG-D802 using Tapatalk
Click to expand...
Click to collapse
[SIZE="3"
Indeed. You can see this yourself within BBS (or other similar applications) by changed the point at which you wish to view statistics. For example, set it to list all events since the device was booted and it will show up. Now change this to only view events since the device was last unplugged off the charger. Now it's no longer there and since it's only happening while the device is charging, it's nothing to worry over.
I haven't researched what this service is though, but combined with the logic of what I started and what NervGaz said (awesome name the easy), I'm certain that it isn't having any ill effect on battery like all. I started monitoring battery consumption again street the OTA KitKat update because of several complaints I read about and was trying to help then out as MANY of them were suggesting just to do a factory reset and I had jump and say something because a factory reset is a drastic last measure attempt and quite honestly told them that a reset won't help a thing since they will go back to the same habits as before, meaning installing the same battery sucking applications (*cough* Facebook) or have apps such that set to sync all the time, etc.
Even if it was an issue brought on by a bad KitKat installation, the phone can always be fixed (with the knowledge i guess) without resorting to a factory reset. I've never had to perform one on my life, even now using my unrooted replacements G2. Never got around to rooting this one and also currently using apps which require me to remain unrooted. Now, being that I'm unrooted now, there could be the small chance of a system file getting corrupted etc that I wouldn't be able to fix, but if that happened I'd just root, fix the issue, and unroot.
Kind of went of track there, most likely due to the fact that performing a factory reset is always thrown around as the first step in trying to solve any issue on the phone. In rare cases like a corrupted file in a directory you can't access and you don't want to out can't root your phone, then yes. The Verizon telephone service people (I don't like giving them a title...some are very good at what they do but...we won't go there) are famously guilty for using resets the magic portion that cures all ailments.
Anyways, the point that I was trying to make before going on that rant was those posts on the other forum was what prompted me to investigate battery concerns, because from what I thought, KitKat was supposed to improve on battery consumption by (no clue the accuracy that numbers as I don't have an official source) up to 20%.
On KitKat I've been getting around 5-6 hours of battery life. So far I'm at 37% battery left, with 4 hours and 17 minutes since being unplugged with an estimated 1 hour and 57 minutes left. Doesn't sound very good does it for the average G2 does it? Not until you realize screen on time has been 4 hours and 6 minutes, with my main activities being surfing forums and typing a LOT as well as some time dedicated to my favorite mobile game at the moment which also happens to use more battery than ant other game I've played...Avabel Online (IgN is Styrael if anyone plays - lvl 64 gunslinger)
I haven't run across anything out of the ordinary yet when it comes to battery life but kids still early. Sorry for the long post there, I think I'll get back to Avabel. I hope the 100% exp, jexp (job experience), and drop rare bonuses are still in effect.
[/SIZE]

Note 4 Issues

Good afternoon,
I have a AT&T Note 4 and I am at my wits ends. When you try and restart the phone it will just shut down and then it will not power up for 10-15 minutes at all. The phone will also shut down randomly. It will lag and not unlock sometimes. It just seems to freeze. Sometimes on start up it goes to the Odin screen or gets stuck on restarting and never makes it to the colored SAMSUNG screen. I have replaced the battery to eliminate that possibility. The software is up to date also. I have trouble shot this thing to death. What am I missing? The GPS also way off and it started being off a year and a half almost after the phone was new. I am talking 250-500 feet off. It is mostly off while moving making navigation impossible.
BrtherSanders said:
Good afternoon,
I have a AT&T Note 4 and I am at my wits ends. When you try and restart the phone it will just shut down and then it will not power up for 10-15 minutes at all. The phone will also shut down randomly. It will lag and not unlock sometimes. It just seems to freeze. Sometimes on start up it goes to the Odin screen or gets stuck on restarting and never makes it to the colored SAMSUNG screen. I have replaced the battery to eliminate that possibility. The software is up to date also. I have trouble shot this thing to death. What am I missing? The GPS also way off and it started being off a year and a half almost after the phone was new. I am talking 250-500 feet off. It is mostly off while moving making navigation impossible.
Click to expand...
Click to collapse
there are multiple threads on the first two pages of this forum section.
many others having same issue, please read the following ones:
http://forum.xda-developers.com/note-4/help/phone-functioning-badly-failed-ota-t3450091
http://forum.xda-developers.com/note-4/help/note-4-sm-n910f-freeze-restart-issue-t3439111
http://forum.xda-developers.com/note-4/help/help-newly-acquired-note-4-boot-looping-t3448009
http://forum.xda-developers.com/note-4/help/phone-functioning-badly-failed-ota-t3450091
i wish there would be a way to make Samsung accept the fact that THERE IS something wrong with our Notes!!!
short verdict - it is dying. install wake lock application, add it to start up and set settings to #4.
accept the fact that your phone will eat the battery faster and one day WILL die completely
golden_m said:
there are multiple threads on the first two pages of this forum section.
many others having same issue, please read the following ones:
http://forum.xda-developers.com/note-4/help/phone-functioning-badly-failed-ota-t3450091
http://forum.xda-developers.com/note-4/help/note-4-sm-n910f-freeze-restart-issue-t3439111
http://forum.xda-developers.com/note-4/help/help-newly-acquired-note-4-boot-looping-t3448009
http://forum.xda-developers.com/note-4/help/phone-functioning-badly-failed-ota-t3450091
i wish there would be a way to make Samsung accept the fact that THERE IS something wrong with our Notes!!!
short verdict - it is dying. install wake lock application, add it to start up and set settings to #4.
accept the fact that your phone will eat the battery faster and one day WILL die completely
Click to expand...
Click to collapse
Thanks for the response. Yup that is what the issue is. I have been a Samsung fan for years. The fact that they refuse to acknowledge this may drive me away from getting another one. I have spent hours researching and trying to narrow down the issues and find the fix.
BrtherSanders said:
Thanks for the response. Yup that is what the issue is. I have been a Samsung fan for years. The fact that they refuse to acknowledge this may drive me away from getting another one. I have spent hours researching and trying to narrow down the issues and find the fix.
Click to expand...
Click to collapse
you are welcome.
i am in the same shoes - liked the note, but considering switching to Nexus 6p now
golden_m said:
you are welcome.
i am in the same shoes - liked the note, but considering switching to Nexus 6p now
Click to expand...
Click to collapse
Note7 already having issues. Seems like Samsung may have some serious issues going on. Ill have to get my hands on a Nexus and look at it.
Just finished switching to 6P, for better or for worse. Looks great, love the octa core, but the new Google phone is supposed to be announced in a month, and there's no expandable storage. But, I was ready to upgrade and the last few months with my note4 have been brutal. After hearing how many people were also having issues with Samsung (plus the note 7 exploding battery thing), I'm more than ready to come back to Nexus and leave the Note behind. Tbh probably just gonna thrash it until it completely dies lol

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