I bought S4 2 months ago. Recently, it keep restarting and restarting. The battery go down from 50% to 0% when it restart. Anyone know how to fix this issue ?
Same thing over here
My S4 acted that way also.
It happened when I took burst pictures and then touch the little photo icon in the corner to see the captured images.
The phone restarted at 0% battery and got into restart loop.
Only removing the battery for a few seconds could stop this loop.
Now, I reinstalled a new ROM.
Hope it works.
Try install new recovery+ROM
There are many ways to try to fix this issue start from the least expensive :
- disconnect wireless
- remove sd card
- remove the battery and the sim card and reinsert them
- check if your battery is swollen and replace it if so
- try a factory reset
- if you have a custom rom try stock rom
good luck
..
difyel said:
There are many ways to try to fix this issue start from the least expensive :
- disconnect wireless
- remove sd card
- remove the battery and the sim card and reinsert them
- check if your battery is swollen and replace it if so
- try a factory reset
- if you have a custom rom try stock rom
good luck
Click to expand...
Click to collapse
- i already removed sd card, but it keep restarting.
- Just did, didnt work.
- My battery is fine, lots of people are suffering this problem so i think this is software, firmware, etc. problem.
- already did, twice.
- I havent touched anything about ROM.
Logcat or kernel dbug messages may be useful in this cases
Sent from my GT-I9505 using XDA Premium 4 mobile app
smep said:
Logcat or kernel dbug messages may be useful in this cases
Sent from my GT-I9505 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
can u give me more detail about those 2?
thinhtyt said:
can u give me more detail about those 2?
Click to expand...
Click to collapse
Those are diagnostic tools, they log every thing including fatal errors that cause the system to restart.
Install from play store
Sent from my GT-I9505 using XDA Premium 4 mobile app
Getting the same-ish problems. Phone is rebooting like mad, doesn't matter what ROM I have installed at all. Not sure if it's an issue with my battery but it seems that it could be a voltage/current issue that causes the phone to die for just long enough. As everyone knows if you pull the battery out whilst the phone is on, then put it back in after a second or two, the phone tries to reboot without you ever having pressed the power button
I just got 2 new batteries. Gotta wait about a week for them to come. Gonna do some testing, see if it stops the issues. If not, then it's a hardware issue and I'm gonna see if I can get it replaced under warranty.
How to use logcat
My problem seems to be different compared to the others in this thread, but don't want to start a new thread. Currently my S4 is lying in the office all week, because I use another phone, when I am outside of the office. It's equiped with pre-rooted MGA, but I also tried various other ROM's, with different ways of flashing e.g. CWM, Odin etc. also no wipe/full wipe. The problem is that as soon, as I take the phone away from the office, I have several restarts a day, which is never happen in the office. This is strange!
My thoughts are, that some app is responsible.
questions:
- can I find out in using logcat? / How to use logcat?
- There is a description to boot the phone into safe mode http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?cdsite=my&seq=871239. It's not working for me. Has anybody tried that?
- Any other ideas?
schlork said:
My problem seems to be different compared to the others in this thread, but don't want to start a new thread. Currently my S4 is lying in the office all week, because I use another phone, when I am outside of the office. It's equiped with pre-rooted MGA, but I also tried various other ROM's, with different ways of flashing e.g. CWM, Odin etc. also no wipe/full wipe. The problem is that as soon, as I take the phone away from the office, I have several restarts a day, which is never happen in the office. This is strange!
My thoughts are, that some app is responsible.
questions:
- can I find out in using logcat? / How to use logcat?
- There is a description to boot the phone into safe mode http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?cdsite=my&seq=871239. It's not working for me. Has anybody tried that?
- Any other ideas?
Click to expand...
Click to collapse
You may have an application that response to locations through gps which give you another set of profile depend on your location, try turn gps off and see...
Sent from my GT-I9505 using XDA Premium 4 mobile app
Try to swap batteries. When phone keep restarting all the time battery is faulty. Hope it helps.
Hi guys, I tested a few days before coming back. So what I can say now
Try to swap batteries. When phone keep restarting all the time battery is faulty. Hope it helps.
Click to expand...
Click to collapse
==> It is not battery
You may have an application that response to locations through gps which give you another set of profile depend on your location, try turn gps off and see...
Click to expand...
Click to collapse
I believe that goes in the right direction, but turning off GPS did not help. But I think it must have to do with location, sometimes it is stable the whole day (same as in the office) sometimes 2-3 reboots, one after the other.
Must be an app, but how to find?
Related
I've tried different ROMs (Dutty's wm6.1 v4.3; Topix 3.5 wm6.1; stock ROM; Miri WM6.5 v20) and Radios (the one which comes with stock ROM and 1.17).
And with all ROMs and Radios the same result:
1. When I'm starting browsing with Opera - the phone restarts. I noticed that it only happens when I'm browsing or using other applications which requires internet connection (like Google Maps).
2. After first restart phone begins restarting: when Smart Mobility text appears and phone vibrates it restarts again and again and again and never boots up.
3. I can boot up the phone only after removing the battery for some time (1 minute). If I put it back two quickly - no success.
Anybody had the same problem? My phone still has warranty. But how to prove that as it's not restarting all the time. Sometimes I can browse successfully without any problems at all. And sometimes it restarts few times in one day.
Any ideas?
Hmmm... strange battery activity.
Try checking the battery connection, if the battery is loose/moves around when you touch it with your finger, try putting a piece of paper on top, or the side, or which ever way it moves, So the battery will still touch the battery contacts. Doing a Hard Reset would not make a difference since you mentioned you tried various custom ROMs... I would suggest you try flashing back to Stock ROM, then see if the problem resolves itself.
Other than that, there may be a possibility that you have a defective unit.
try flashing back to Stock ROM
samlives said:
try flashing back to Stock ROM
Click to expand...
Click to collapse
Did that already few times. No success.
Mastoid said:
Hmmm... strange battery activity.
Try checking the battery connection, if the battery is loose/moves around when you touch it with your finger, try putting a piece of paper on top, or the side, or which ever way it moves, So the battery will still touch the battery contacts. Doing a Hard Reset would not make a difference since you mentioned you tried various custom ROMs... I would suggest you try flashing back to Stock ROM, then see if the problem resolves itself.
Other than that, there may be a possibility that you have a defective unit.
Click to expand...
Click to collapse
I doubt that this is battery related. It happens only when I'm using data connection (browsing internet etc.). So it's not a battery issue.
Unfortunately, i've never come across anyone else that has experienced the same issue as you do.
Is your phone still under warranty? if so, you may want to consider returning it to HTC for repairs but make sure it has stock ROM and Radio versions beforehand if you decide to do this.
Best Regards.
Hi,
Just flashed back to _HTC Touch HD_MR_2009_RUU_BlackStone_HTC_FIN_1.56.414.0_Radio_52.62.25.34_1.13.25.24_Ship
Tomorrow I'll take it to HTC service.
Yes.. the phone is still under warranty (1 year still remains).
I made a movie of my phone restarting.. and put it into my SD card. So I will show them.
Ok Bullka, good luck with everything and I hope you get is fixed quickly. However, if you continue to have the same problem and HTC Repairs refuse to fix it, please post back here and hopefully someone else may have an appropriate solution.
Let us know the outcome, if possible.
Best Regards.
bullka said:
Hi,
I made a movie of my phone restarting.. and put it into my SD card. So I will show them.
Click to expand...
Click to collapse
Now that is a very good idea!
One thing though...does the movie show the stock ROM? If not it could give them an excuse not to do it under warranty.
Good luck
I actually had exactly the same problem with Opera and phone rebooting a little while ago. The difference was that it dint boot up no matter how long I left the battery out.
I then use diamond MTTY, yes MTTY, to flash back stock rom, and it works fine until now.
samlives said:
Now that is a very good idea!
One thing though...does the movie show the stock ROM? If not it could give them an excuse not to do it under warranty.
Good luck
Click to expand...
Click to collapse
Hi,
Of course I flashed back to stock before making that movie. But the phone restarts even before showing the ROM/radio version at the right corner on the bottom. Just the label Smart Mobility appears and phone restarts.
Thanks for your support.
I'll let you know the results.
Just received my HD back from HTC service.
They didn't say what they have fixed. The lady in the reception just said that it's fixed now Doesn't give much confidence
Anyway I did a quick internet browsing while driving to my office. No phone restarts. usually it happens when I'm in the bed doing more browsing.
Deep in my heart I believe that they fixed it. But let's see how it will be next day.
See ya!
bullka said:
Just received my HD back from HTC service.
They didn't say what they have fixed. The lady in the reception just said that it's fixed now Doesn't give much confidence
Anyway I did a quick internet browsing while driving to my office. No phone restarts. usually it happens when I'm in the bed doing more browsing.
Deep in my heart I believe that they fixed it. But let's see how it will be next day.
See ya!
Click to expand...
Click to collapse
Excellent news mate
I hope it works out for you... so far so good
Just noticed what my IMEI number is different now. They changed it on Warranty Card as well.
So it makes me believe that they really fixed something by changing internals and not just reflashing the ROM.
Woohoo!!!
i had this too. phone goes off whilst browsing the internet on wifi - but only occasionally. sent to htc and they replaced the motherboard for me - all fine.
Hey
I'm running DK 4.4, and my phone just appears to be randomly freezing while it's in my pocket.
I should note this has been happening with other roms as well, so I seriously doubt it's a rom issue.
I'm not overclocked (anymore).
The screen just won't turn on.
People can even call me and to them it seems like it's ringing, but it's not and nothing happens.
The only way to recover from that seems to be to take the battery out and put it back in.
I finally managed to catch it in action and have a look at the log, but I couldn't find anything useful.
Maybe someone else can
logcat:
http://pastebin.com/kS3EnPQa
Also, I should mention the freeze happened a couple of minutes before the end of this logcat, the log keeps updating even though the phone appears frozen.
adb shell doesn't seem to work, though, and neither does adb reboot
Thanks
Hi. Flash an old 2.1 stock RUU original rom, root again and check if the phone works. Sounds like a Software or Hardware issue. Otherwise you can try to wipe phone and test the DK ROM again.
Do you use cache to ext? Download and install free app ap2sd GUI from Market and move cache back to internal. Maybe your sd card should be Checked too.
Do you use the default dk Kernel without over or downclock under 3cxphone MHz?
Sent from my HTC Wildfire using Tapatalk
Fair enough, I'll try it.
I'm curious, though, are you actually seeing something in the log?
As for the cache to ext, my dalvik cache used to be on my SD card, but I already moved it back thinking it might be the issue
EDIT: as for the kernel, I use the original DK one (iirc that's the original HTC kernel?), shouldn't be over/underclocked.
I had this same issue and was about to return my Wildfire, but then the microSD died! So I got a new one and its been fine ever since so maybe try another card if you can and if the above suggestion doesn't work.
Sent from my HTC Wildfire using Tapatalk
Thanks for the suggestions!
I'll be sure to try them. Maybe my Wildfire isn't on its death bed after all
Your not the only one my GFs phone has the dame prob plz do let me know if u manage to fix it. Thx
P.s. her phone's completely stock no root no nothing.
Sent from my Desire HD using XDA Premium App
It definitely seems like it's the SD card.
I tried using a different one and I haven't had any problems for about 48 hours.
Will update if it changes
Thanks a lot for the suggestions, guys!
gbesso said:
It definitely seems like it's the SD card.
I tried using a different one and I haven't had any problems for about 48 hours.
Will update if it changes
Thanks a lot for the suggestions, guys!
Click to expand...
Click to collapse
Thank YOU for keeping us updated
I have had the Galaxy Note for a month now and I have had 4 times randomly where it seems to have shut down. When I press the power button nothing happens, I have to take out the battery for it to get it started. I suspect maybe an app is the cause, are there any diagnostics programs for android phones that can log so you can see what causes the crash?
You are in Stock ROM or Custom ROM??
ROM version
ranjan.alva said:
You are in Stock ROM or Custom ROM??
Click to expand...
Click to collapse
Latest stock ROM, 2.3.6 XXKL7 kernel 2.6.35.7, since ICS is on it's way I thought to wait with using a Custom Rom.
Are you rooted? Custom Kernel maybe?
Also, no need to pull the battery, simply long press the power button for about 10 seconds and the phone will restart.
Sent from my GT-N7000 using Tapatalk
No root
mfractal said:
Are you rooted? Custom Kernel maybe?
Also, no need to pull the battery, simply long press the power button for about 10 seconds and the phone will restart.
Sent from my GT-N7000 using Tapatalk
Click to expand...
Click to collapse
Haven't changed anything yet, so no Root. I tried the 10seconds every time it happend but it doesn't work seems like it has crashed and only removing the battery will do the trick.
I had rather similar problem with my G. Note after about 1 month.
Problem seem to come from Android System failure and cannot read
the Ext SD card after some of the apps had been transferred to the
Ext SD. I am not quite sure why it behaved like that.
The phone just hanged and will not respond. I could power down by
pressing the power button. Then I would press power button for more
than 10 sec it will boot but after a short while will still hang. I would
then remove the Ext SD and try to re-boot and this time it will work
but those programs transferred to the Ext SD are no longer available.
Problem appeared to be due to the inability of Android reading the the
program(s) in the Ext SD. Uninstalling the programs seem to work.
The data in the Ext SD did not interfere with the working of the phone.
Deleting the program files in the hidden .android folder seem to do the
trick.
Can any of the Gurus or expect please advice on this and why it is behaving
like this? Is there a a diagnostic program that can assist in identifying the
problem? Will appreciate any assistance. Thank you.
Today my phone has shut down twice and I missed some important calls. I adore this phone but I have to ckeck constantly whether it is on or off. It is not really off, when I charge it I hear the connection sound. So it must be on but in a state of coma. OP can you see if we have the same problem? I am on stock and rooted, but I've been having this issue prior rooting. Pressing the power button for 15 or so seconds restarts the phone. Surely it is an app, but which one?
Sent from my GT-N7000 using xda premium
I have a similar problem.
Running RocketROM R17 + CFRoot Kernel.
Some days it is fine, other days it can just hang twice a day, and I only notice it when I try to wake the GNote up.
Have no idea how to even start debugging it.
am using note since 2 months and i haven't faced such problem. and am suspecting this issue may be with some of the app or apps not responding properly. take all backup and try resetting your G note.
Exactly the same thing happened to me like the OP, twice since I bought my phone. I am running stock & no SD card.
Sent from my GT-N7000 using Tapatalk
ranjan.alva said:
am using note since 2 months and i haven't faced such problem. and am suspecting this issue may be with some of the app or apps not responding properly. take all backup and try resetting your G note.
Click to expand...
Click to collapse
+1..one month user..no issue here..
Sent from my GT-N7000 using XDA App
http://forum.xda-developers.com/showpost.php?p=21501791&postcount=17
I've been noticing this problem increase over the past few months. It started when I used navigation over longer trips like an hour. The phone would all of a sudden stop responding and then just restart. I noticed its really hot when this happens so I figure it's overheating. Recently it even happens on short trips.
I'm using triforce rom 3.1 which uses agat's kernel. I have not noticed any other restart or crashing issues aside from when I use navigation. I find it important to mention that this all occurs even if the phone is not plugged in or charging.
Has anyone else noticed something like this?
I thought about taking it to sprint since i have tep, but I figure they will either just tell me it's my fault since it's a custom rom or just offer to format the phone like they do with every other problem.
Any ideas are appreciated.
Not an expert, but sounds KERNAL related....try a differant kernal...
Sent from my SPH-L720 using XDA Free mobile app
chris-allen said:
Not an expert, but sounds KERNAL related....try a differant kernal...
Sent from my SPH-L720 using XDA Free mobile app
Click to expand...
Click to collapse
Thanks for the tip. I'll have to find one that still works with my older version of the rom. If nothing else, I may just wait until I have a little more time and use a new or different rom all together and see if that makes a difference.
iivisionii said:
Thanks for the tip. I'll have to find one that still works with my older version of the rom. If nothing else, I may just wait until I have a little more time and use a new or different rom all together and see if that makes a difference.
Click to expand...
Click to collapse
I just wanted to follow up and see if anyone had more suggestions or a specific kernel to try. I tried 3 different ones with the following results:
KT-SGS4-JB4.2-TW-SPR-02.20.2014 - No navigation reboots, started rebooting randomly otherwise
AGAT_GS4_v0.5.1 - Still reboots/overheats during navigation
AGAT_GS4_v0.5.2 - Still reboots/overheats during navigation
Stock. I've never had good luck on custom kernels going back to the S2 (the same devs as currently).
Really, my devices have always ran worse and with significant issues, including the one you are describing.
If that's not an option, play with the governor settings, remove any overclock, and try other ROMs.
Hello! I've been using my Note 4 since its launch with no issues. 2 days ago the phone started acting weirdly. It would shut down without any reason. It doesn't go back to Samsung logo, it just shuts down without any warning. The strange thing is that when the screen is black I can feel 2 weak vibrations if I push the power button briefly. If I hold the power button the phone will boot normally. I've tried everything: system/cache/memory wipe, flashed new bootloader and kernel, I've tried 3 different batteries and tested that the phone is not overheating. I'm out of ideas right now. Can someone help me with that issue?
Same here. I'm suspicious of the recent Google Play updates (protect, services, instant apps, assistant etc.), but I don't know for sure.
macmobile said:
Same here. I'm suspicious of the recent Google Play updates (protect, services, instant apps, assistant etc.), but I don't know for sure.
Click to expand...
Click to collapse
Is there anything I could try to see if that's the problem?
It's the same for me. I try to reinstall with all the possibility, nand erase, pit, firmware in 4 part.
Ever the same
( SM-N910F_1_20170720074440_bfv77row9m_fac)
(excuse my english)
Rom
Last sudden shut down 7 hours ago. So far it's doing ok. Some hiccups here and there, but nothing to write home about. If there's another spontaneous shutdown, I'm ready for a factory reset.
I don't know, sometimes it shuts down and sometimes it reboots. 3 reboots and 2 shutdowns today so far. I'm starting to think that the issue might be hardware related.
RexpertOfficial said:
I don't know, sometimes it shuts down and sometimes it reboots. 3 reboots and 2 shutdowns today so far. I'm starting to think that the issue might be hardware related.
Click to expand...
Click to collapse
Could be, you never know.
Try this
https://www.youtube.com/watch?v=d1PaxEr76KY
https://play.google.com/store/apps/details?id=eu.thedarken.wl
My SD card was automatically deactivated after the last reboot. Let's see if there's any improvement.
Eudemony said:
Try this
https://www.youtube.com/watch?v=d1PaxEr76KY
https://play.google.com/store/apps/details?id=eu.thedarken.wl
Click to expand...
Click to collapse
Nope, still no improvement. It might be an issue with the baseband. When the connection is down or LTE+ is stable it won't reboot/shut down. When I'm in an area with weak LTE connection it reboots when switching to Edge.
macmobile said:
My SD card was automatically deactivated after the last reboot. Let's see if there's any improvement.
Click to expand...
Click to collapse
Please let me know if anything changes.
The device feels indeed much faster again. Since my SD card was close to full, it might be the reason for all of these issues.
RexpertOfficial said:
Nope, still no improvement. It might be an issue with the baseband. When the connection is down or LTE+ is stable it won't reboot/shut down. When I'm in an area with weak LTE connection it reboots when switching to Edge.
Click to expand...
Click to collapse
Ok, weird! You can turn off edge in settings but I guess that doesn't really help you.
what I would do next is dirty flash the same firmware using odin (which will keep all your apps/data)
Are you using official firmware or custom?
Experienced another reboot even without the SD card. It's about time to flash the original firmware again.
Eudemony said:
Ok, weird! You can turn off edge in settings but I guess that doesn't really help you.
what I would do next is dirty flash the same firmware using odin (which will keep all your apps/data)
Are you using official firmware or custom?
Click to expand...
Click to collapse
Custom. I'm using Ramrom v11 with RamKernel. I forced the phone in WCDMA only (H+) and I didn't have any issue since then. I'm also using the latest modem version. Looks like it could be a problem with LTE switching to Edge.
Yesterday I performed the 5th full wipe and flashed the ROM again. Still got the problem when the LTE signal is weak.
macmobile said:
Experienced another reboot even without the SD card. It's about time to flash the original firmware again.
Click to expand...
Click to collapse
I doubt it would solve your problem. I mean I've been wiping and flashing ROMs for 3 days without solving anything. Give it a try, maybe it'll work for you.
You're right. No success. Any suggestion what to do next? Edit: Will contact Samsung support tomorrow. [emoji24]
macmobile said:
You're right. No success. Any suggestion what to do next? Edit: Will contact Samsung support tomorrow. [emoji24]
Click to expand...
Click to collapse
It seems that my phone doesn't like my home. It only reboot indoor with LTE enabled.
Went to the Samsung Customer Service. Mainboard damage, most likely eMMC, they didn't say exactly. 300 Euros for repair.
If it happens after update 6.0.1 then
Remove battery and put your phone in front of AC for 5 min and then insert battery and try to start it .
After that install wakelock and keep your cpu awake
Hope this helps