[Q] Google Play Issue - Galaxy S 4 Q&A, Help & Troubleshooting

I first had this issue when I installed the Themer Beta App.
Whenever I try to download an app now, it gives me"Error retrieving information from server [RPC:S-5:AEC-0]"
I've tried clearing the data and cache for the Google Play Store, Download Manager, Google Services Framework, etc. I've also tried removing my Google account and going into recovery and clearing cache and fixing permisions. Anyone have a workaround for this?
If it matters: SGH-M919 T-Mobile OMEGA V12 on 4.2.2.
Help Would Be Appreciated :fingers-crossed:
EDIT: I don't know how or why, but it fixed itself, tried to download an app, and it worked, if anyone has any further issues, feel free to post here

Same here in Nexus 4,
i think their server is down

Em also getting an error " server down retry " on my s4.
Sent from my GT-I9500 using XDA Premium 4 mobile app

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Play Store- "Package file is invalid"

Whenever I try to download any apps from the play store, i get the "Package file is invalid" error. I have tried factory resetting the tablet a few time but it doesnt make any difference. My tablet is unrooted. Please help me.
apsamrit said:
Whenever I try to download any apps from the play store, i get the "Package file is invalid" error. I have tried factory resetting the tablet a few time but it doesnt make any difference. My tablet is unrooted. Please help me.
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Are you sure Play store account is for the NX7 and not another Android device? I am using the same account for NXS and NX7 without any trouble. Just a thought.
Sent from my Nexus 7 using xda premium
I've had this numerous times on my HTC One S but not yet on the Nexus, the last time I was suffering on my HTC I discovered that if I "forgot" my Wifi network and re-registered it sorted it out, it hasn't happened again since then so I can't guarantee it as a fix but worth a try.
Go to settings in the app drawer, scroll down to "Apps" and when the windows load choose the tab that says all. Find Google play store and force stop it, clear the apps cache and data and reboot the device. Then run a Google sync and try the play store again and let me know if you get that error message or a different error message or if it works.
Sent from my Nexus 7 using xda premium
CharliesTheMan said:
Go to settings in the app drawer, scroll down to "Apps" and when the windows load choose the tab that says all. Find Google play store and force stop it, clear the apps cache and data and reboot the device. Then run a Google sync and try the play store again and let me know if you get that error message or a different error message or if it works.
Sent from my Nexus 7 using xda premium
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Click to collapse
I've same problem, and your solution doesn't work.
any idea how to fix this "Package file is invalid" problem ?
Rotundjere said:
I've same problem, and your solution doesn't work.
any idea how to fix this "Package file is invalid" problem ?
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Click to collapse
I would try fc Google play, clear data then also in apps fc Google services framework, clear cache and data. Try Google play and you should get an error. Then reboot and try it.
kieso said:
I would try fc Google play, clear data then also in apps fc Google services framework, clear cache and data. Try Google play and you should get an error. Then reboot and try it.
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Click to collapse
This worked perfectly for me on my GS3, thanks man! My problem was caused by restoring back to an ICS Rom from a JB one. Google Play seemed to think my device was still on JB for some reason and kept throwing me JB updates that were in fact invalid for my ICS device. I did everything else suggested and this was the only fix that worked, no more invalid updates.
If there's anyone that didn't work for, try installing it from the google play webpage on a computer. That's what sorted it out for me.
It's a known issue which is caused by a play store update.
Just keep trying and it will work, but Google will fix this soon.
Sent from my Xperia U.
Its fixed
http://www.androidpolice.com/2013/0...-when-installing-or-updating-apps-no-fix-yet/
rakeshishere said:
Its fixed
http://www.androidpolice.com/2013/0...-when-installing-or-updating-apps-no-fix-yet/
Click to expand...
Click to collapse
no, it´s not, i´m still getting this error, tried every possible solution, even fully wiping, and nothing seems to work.
The same problems since 4.3
I am having the same problem invalid package file since I updated my Nexus 4 to JB 4.3.
I had tried every single tip I had found but useless. Some apps update well others dont.
Usualy the small ones are updated and the big one arent. I have being thinking ifthe problem is linked to the download manager. I have poor conexion and no so fast, and I have noticed the download progress bar behaving erratic up and down...
Any help or idea?

Google play "package file is invalid" eror

When I try to download or update some app over WiFi. Google play will show the error "package file is invalid" but when I install using cellular it doesn't has this ploblem
Tried restart,clear cache,data of Google play but nothing better.
Any help?
Sent from my Nexus 4 using xda premium
I got that error about a year ago on my sgs2. At that time it had something to do with the app trying to install on my external SD card. Not sure if that helps you out in this case though.
If i remember correctly i had to do something with permissions in my case.
Sent from my Nexus 4 using xda app-developers app
Androidclub said:
When I try to download or update some app over WiFi. Google play will show the error "package file is invalid" but when I install using cellular it doesn't has this ploblem
Tried restart,clear cache,data of Google play but nothing better.
Any help?
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
First I would test it on a different WiFi LAN. I have seen "Content Filtering Software" mess with software packages before. Try local coffee shop WiFi. Second, if you have a custom ROM, check if others have the same issue.
Androidclub said:
When I try to download or update some app over WiFi. Google play will show the error "package file is invalid" but when I install using cellular it doesn't has this ploblem
Tried restart,clear cache,data of Google play but nothing better.
Any help?
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
same problem here
same problem here just now
People just don't use the search function..
Delete the Gmail account attached to play store
Re-add and try again
Sent from my Nexus 4 using xda premium
duh. deleting gmail acc and resigning in wont actually work. it depends on dalvik cache and in your router. thats it
Sent from my Nexus 4 using Tapatalk 2
Heard it was your router's fault. I tried cleaning dalvik but still i get this occasional inavlid package while downloading apps
_____________________________
via LG Maco using XDA_Elite
Okay, I've had this issue off and on for several weeks. This past week, it's been ON and nothing, and I mean none of the prescriptions I found worked.
FINALLY I tried one more self prescribed pill.
In Titanium Backup I first thought I could freeze the app and try installing as if it were new. That didn't work because the Play Store still sees that app but as disabled.
Still in TiBu, I did a Backup>Verify>Uninstall, went to Play and VOILA!! I was able to download again without the error.
I too had this issue. I could not even pull my 4.2.2 update...
I am Belgian and I bought my Nexus on the German Play Store. When I used the VPN settings I used to order the device, it works; if I don't, it doesn't. Ergo, there had to be some configuration on the phone indicating it was "supposed" to be used on the German play store.
So I unlocked the bootloader (fastboot oem unlock) and flashed the factory image on it. You can get these from Google, search for it and you will find them. XDA does not allow me to post a link because I don't have sufficient posts...
Anyway, now it works perfectly. No problems at all.
If you have this problem, this is the way to go!
I just resolved my problem "Package file is invalid."
Download Hideman VPN from Play Store, Market or Google it "Hideman VPN.apk" --> Install --> Open --> Tap Connect and enjoy downloading million of apps again without getting any type of error.​
OptimisticIzZu said:
Download Hideman VPN from Play Store, Market or Google it "Hideman VPN.apk" --> Install --> Open --> Tap Connect and enjoy downloading million of apps again without getting any type of error.​
Click to expand...
Click to collapse
Is using vpn is safe for mobile network? any security issue?
Clearly there are issues with 4.3.10!
Androidclub said:
When I try to download or update some app over WiFi. Google play will show the error "package file is invalid" but when I install using cellular it doesn't has this ploblem
Tried restart,clear cache,data of Google play but nothing better.
Any help?
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Same Thing here I did try downloading and installing from the cell network without WiFi and that did work. But it sucks that cant use WiFi. Clearly there are issues with 4.3.10!
Hideman VPN Worked for me on my WIFI but there is something going on today with play store/play services. There is another forum of 497 errors which I had before I ended up here. http://forum.xda-developers.com/showthread.php?p=44367779

Playstore download problems

Cant download any apps from playstore I keep getting error while retrieving information from server (RPC;S-5:AEC-0S).. anybody have any ideas why im getting this and can I fix it. Using galaxy S4
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pifsworld said:
Cant download any apps from playstore I keep getting error while retrieving information from server (RPC;S-5:AEC-0S).. anybody have any ideas why im getting this and can I fix it. Using galaxy S4
Sent from my GT-I9505 using xda app-developers app
Click to expand...
Click to collapse
usually a simple reboot, solve the issue. if not try these:
- Clear the cache of the Google Play Store app
- Uninstall updates to the Google Play Store app
- Clear the Download Manager cache and data
- Clear the Google Services Framework cache and data
- Reboot
samersh72 said:
usually a simple reboot, solve the issue. if not try these:
- Clear the cache of the Google Play Store app
- Uninstall updates to the Google Play Store app
- Clear the Download Manager cache and data
- Clear the Google Services Framework cache and data
- Reboot
Click to expand...
Click to collapse
Thanks will give this a try now.
Sent from my GT-I9505 using xda app-developers app
samersh72 said:
usually a simple reboot, solve the issue. if not try these:
- Clear the cache of the Google Play Store app
- Uninstall updates to the Google Play Store app
- Clear the Download Manager cache and data
- Clear the Google Services Framework cache and data
- Reboot
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Click to collapse
Tryed the steps you said and still getting error message can you or anyone in uk confirm the playstore is working normal for them. I can download apps from samsung apps.
Sent from my GT-I9505 using xda app-developers app
Solved, had to sign out and sign in again.. thanks
Sent from my GT-I9505 using xda app-developers app

[Q] App downloading and uploading error after updating to 4.3

Hi
I just updated my Nexus 4 (unrooted) to 4.3 via the OTA update. Now whenever I want to download or update an app from the playstore, I get an error "Error retrieving information from server.[RPC:S-5:AEC-0] "
I searched on the net and did the following
a) Delete cache and data for the Playstore and the Services Framework app
b) rebooted
c) deleted the google account, rebooted and then re-logged in.
But the error is still persisting. I cannot see my device in the list of devices against my account in Playstore on PC.
Any pointers? Should I factory reset my phone? Would this help?
Thanks in advance
Log into Google online.
I had this issue . & I user had to basically re'comfirm it is actually me on this device.
Sent from my Nexus 4 using xda premium
Just try removing your google account. then opening Play store and re put in your google account details there.
Worked for me
Mr Paul said:
Just try removing your google account. then opening Play store and re put in your google account details there.
Worked for me
Click to expand...
Click to collapse
thanks!! this worked !

"Your device isn't compatible with this version"

My wife's phone...
Anyone know why she should be getting this message for the likes of Google chrome, drive, play books, search, etc, etc... clearly, it can't be true!
I have her bootloader unlocked, rooted, running xposed with a couple of modules, and a tweaked kernel (ziddey's USB-OTG tweak).
Any help would be greatly appreciated as I can't get any of these apps to update!
Sent from my Nexus 7 using XDA Premium 4 mobile app
Possibly need to update Google services , that said I have never came across or seen anyone come across this problem.
Sent from my Nexus 4 using XDA Premium 4 mobile app
Yeah, I'm completely baffled. No one else with ziddey's kernel tweak is complaining about this, so I'm hesitant to suspect it.
Cleared cache and dalvick, fixed permissions, cleared data on the play market and vpn'd into the US, still same problem.
I'm not sure how I would update Google services... isn't that something that would update automatically?
Sent from my Nexus 7 using XDA Premium 4 mobile app
basily said:
Yeah, I'm completely baffled. No one else with ziddey's kernel tweak is complaining about this, so I'm hesitant to suspect it.
Cleared cache and dalvick, fixed permissions, cleared data on the play market and vpn'd into the US, still same problem.
I'm not sure how I would update Google services... isn't that something that would update automatically?
Sent from my Nexus 7 using XDA Premium 4 mobile app
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Click to collapse
No it will not auto update, but it will usually prompt you once you update an app that needs it... there will be a "Security Update required" notification in the drop-down, if you swipe it away or don't allow it to update, Android will gladly let you but your apps will not function properly that require the update. The current version installed can be found in Settings-Apps-All- Google Play Services and should be 4.3.25 (1117461-036) as of this posting
It will also not allow you to search or find it in your Apps list in the Play Store without the direct link, so here it is: https://play.google.com/store/apps/details?id=com.google.android.gms
Hope that helps, because otherwise a factory default might be in order, and if the problem still persists, reflashing stock images could be required.
acejavelin said:
No it will not auto update, but it will usually prompt you once you update an app that needs it... there will be a "Security Update required" notification in the drop-down, if you swipe it away or don't allow it to update, Android will gladly let you but your apps will not function properly that require the update. The current version installed can be found in Settings-Apps-All- Google Play Services and should be 4.3.25 (1117461-036) as of this posting
It will also not allow you to search or find it in your Apps list in the Play Store without the direct link, so here it is: https://play.google.com/store/apps/details?id=com.google.android.gms
Hope that helps, because otherwise a factory default might be in order, and if the problem still persists, reflashing stock images could be required.
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Click to collapse
I guess I'll have to flash back to stock - no idea why this is still happening...
I tried sideloading the latest Google Play Services, it worked, but still the "you're device isn't compatible..." error appears for many apps. Then I tried deleting accounts, clearing cache and dalvick, fixing permissions, then re-adding accounts. Same. Then I tried sideloading the latest updates of a couple of google apps (books and drive) - it worked, but still the error message in the Play Store.
Oh well. I guess that's that.
Did you modify the screen resolution? if so that could be why you are receiving that error. I experienced that with my Galaxy Nexus. If you keep resolution stock it shouldn't display that message unless for whatever reason the app truly isn't compatible with the phone.
Ive had this issie with certain apps that i KNOW are compatible with my phone. Whenever i get this error, i just use an alternate source, like blackmart, or googling the app you want to download and download it from somewhere besides google play.
Then again, since you are running a lot of custom things, you may want to try starting over from stock, not customizing anything, then try downloading those apps and seeing if your still getting that error.
Thanks, but the apps most definitely are compatible with the phone. They're Google apps on a nexus phone! And they're already installed (either stock or via the market, with no errors).
I'm aware that I can sideload the apps and have done do so successfully with a couple of them, but that really defeats the convenience of automatic updates, especially seeing as it's my wife's phone.
I will, when I have time, try factory restoring or flashing stock and going from there. The mods I'm using are fairly minor, but I suppose something, somewhere must have gotten screwed up.
Oh well, thanks for all the help anyway.
Sent from my Nexus 7 using XDA Premium 4 mobile app
If your rooted, download lucky patcher, and theres an option to download a modded google play store. Have no idea if this will help with your issue, but its just an idea if wanna wanna give it a shot.
sinndissension said:
If your rooted, download lucky patcher, and theres an option to download a modded google play store. Have no idea if this will help with your issue, but its just an idea if wanna wanna give it a shot.
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Click to collapse
He already has the apps installed, that's not the issue, these are even stock Google apps saying they are incompatible after successfully installed. Unfortunately this is probably a wipe and reinstall situation now.
Sent from my Nexus 4 using Tapatalk
or he should watch at the build.prop or there is something edited or need to wipe data from google playstore or there is some xposed module which is causing it I don't know but if you edited a lot on that custom rom with kernel and like that backup it first don't go immediately to stock or else it was just wasted time for you. It could also be your dpi but I don't think that's it also wipe cache in recovery that might work.
I'm sure this will work for you.
Open Settings app → Tap on Apps → Look for the Google Play Store and tap on it → Press on three-dots at the right corner and Tap on Uninstall updates → Tap on Ok to confirm
That's it!
Suraj Padmasali said:
I'm sure this will work for you.
Open Settings app → Tap on Apps → Look for the Google Play Store and tap on it → Press on three-dots at the right corner and Tap on Uninstall updates → Tap on Ok to confirm
That's it!
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Click to collapse
Master necromancer!

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