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I know others have experienced this error. No one mentions a fix. Just flashed lightspeed 4.3 and its virtually unusable without being able to download from the market. Can some kind soul enlighten me?
Sent from my ADR6425LVW using Tapatalk
This self resolved after about 30 minutes of trying.
When that happened to me I deleted the market and flashed newer gapps
Sent from my Nexus S 4G using Tapatalk
Before doing all that, try clearing cache and data from the Market (now called "Google Play Store") in App settings. That did the trick for me.
I had to manually select my Gmail account from within Google Play..
how I fixed
Irieone said:
I know others have experienced this error. No one mentions a fix. Just flashed lightspeed 4.3 and its virtually unusable without being able to download from the market. Can some kind soul enlighten me?
Sent from my ADR6425LVW using Tapatalk
This self resolved after about 30 minutes of trying.
Click to expand...
Click to collapse
if you're not using Clockwork rom manager you should. I have cwm5.0 and I rooted my phone with cm9-ics and was getting a 921 error. I went and ran the "permissions fix" in CWM and everything works fine now
Permissions fix in recovery can cause its own set of problems, like borking your contacts photos, and a couple other things I can't remember off-hand. Easily fixable, but it would probably be better to target a more specific fix for the Market/Play rather than trying such a global fix. Just my opinion...
Google Play cant update apps error 921
yo,
i am running sgs2 with CheckRom RevoHD v4 and had error 921 on google play/androidmarket. restarted phone seems fine all updates worked.
jess
This error is still happening
its not a problem with your devices, i cant even see my apps on the website. its a google play glitch and is wide spread but not every device appears to be affected in the same way. very strange.
i have tryed all fixes and still the same
921 could be only CM
After installing 3.5.16 it gave me the 921 error.
I have a Moto XT701, and I use ava's version of CM7.
could this be related to CM specifically? Anyone got the error with a stock ROM?
next time it happens can you log into google talk, I remember back in the day if that wasnt signed in market would be borked
Solution
After some digging here is what worked for me:
I added my wifes gmail account to accounts and sync
I changed google play store to the new account
I checked to see if updates were working (they were)
I changed google play store back to my account
I removed my wifes gmail account (system settings > accounts and sync > select account > remove account
It is working fine now. I can update and download without error.
maconu said:
After some digging here is what worked for me:
I added my wifes gmail account to accounts and sync
I changed google play store to the new account
I checked to see if updates were working (they were)
I changed google play store back to my account
I removed my wifes gmail account (system settings > accounts and sync > select account > remove account
It is working fine now. I can update and download without error.
Click to expand...
Click to collapse
But I don't have a wife so no gmail account for her, what should I do, I do have a brother's account though
Hi,
had similiar probs and a wipe cache and wipe Dalvik cache did it.
BR
Gountled
had this problem today, wiped the google play cache and then tried again, it said it was already installed and updated it, worked perfectly after that.
Gountled said:
Hi,
had similiar probs and a wipe cache and wipe Dalvik cache did it.
BR
Gountled
Click to expand...
Click to collapse
...same here + reboot
Error 921
For me i just deleted my google account and sign in again , problem solved, after trying the dalvik and cache stuff that didnot helped me.
mano a said:
For me i just deleted my google account and sign in again , problem solved, after trying the dalvik and cache stuff that didnot helped me.
Click to expand...
Click to collapse
Same here. Only happen after a ROM upgrade and partial restore. I guess things got messy.
fix google play download and other (11,13,921) errors
mano a said:
For me i just deleted my google account and sign in again , problem solved, after trying the dalvik and cache stuff that didnot helped me.
Click to expand...
Click to collapse
Hi,
I have a Navon Platinum 10 tab, ICS 4.0.4 on it. I had this error, too.
I read some alternatives for fixing google play errors, but I tired to delete my account and add acount and clear cache and so one... I resolved that by this way:
- turn on your tab device
- do not start play store application!
- in Settings-->Applications menu, on All tab search for gogle play application, and clear cahe and data too. You need to do this only once time.
- run Root Browser on your device ( if you have'n this, than download, install, or you may use Root Explorer if you have)
- find vending.apk in System/App folder
- long click on it, a local menu will appear. Chose Permissions.
- set permissons 777 for this file ( klikk on every checkbox).
- close all running apps
-restart your device, and enjoy
It works fine, Since I set this permissions, I don't get any errors from google play,
Hope, it will helps.
P.S.: sorry for my misstakes in english language
When I try to download or update some app over WiFi. Google play will show the error "package file is invalid" but when I install using cellular it doesn't has this ploblem
Tried restart,clear cache,data of Google play but nothing better.
Any help?
Sent from my Nexus 4 using xda premium
I got that error about a year ago on my sgs2. At that time it had something to do with the app trying to install on my external SD card. Not sure if that helps you out in this case though.
If i remember correctly i had to do something with permissions in my case.
Sent from my Nexus 4 using xda app-developers app
Androidclub said:
When I try to download or update some app over WiFi. Google play will show the error "package file is invalid" but when I install using cellular it doesn't has this ploblem
Tried restart,clear cache,data of Google play but nothing better.
Any help?
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
First I would test it on a different WiFi LAN. I have seen "Content Filtering Software" mess with software packages before. Try local coffee shop WiFi. Second, if you have a custom ROM, check if others have the same issue.
Androidclub said:
When I try to download or update some app over WiFi. Google play will show the error "package file is invalid" but when I install using cellular it doesn't has this ploblem
Tried restart,clear cache,data of Google play but nothing better.
Any help?
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
same problem here
same problem here just now
People just don't use the search function..
Delete the Gmail account attached to play store
Re-add and try again
Sent from my Nexus 4 using xda premium
duh. deleting gmail acc and resigning in wont actually work. it depends on dalvik cache and in your router. thats it
Sent from my Nexus 4 using Tapatalk 2
Heard it was your router's fault. I tried cleaning dalvik but still i get this occasional inavlid package while downloading apps
_____________________________
via LG Maco using XDA_Elite
Okay, I've had this issue off and on for several weeks. This past week, it's been ON and nothing, and I mean none of the prescriptions I found worked.
FINALLY I tried one more self prescribed pill.
In Titanium Backup I first thought I could freeze the app and try installing as if it were new. That didn't work because the Play Store still sees that app but as disabled.
Still in TiBu, I did a Backup>Verify>Uninstall, went to Play and VOILA!! I was able to download again without the error.
I too had this issue. I could not even pull my 4.2.2 update...
I am Belgian and I bought my Nexus on the German Play Store. When I used the VPN settings I used to order the device, it works; if I don't, it doesn't. Ergo, there had to be some configuration on the phone indicating it was "supposed" to be used on the German play store.
So I unlocked the bootloader (fastboot oem unlock) and flashed the factory image on it. You can get these from Google, search for it and you will find them. XDA does not allow me to post a link because I don't have sufficient posts...
Anyway, now it works perfectly. No problems at all.
If you have this problem, this is the way to go!
I just resolved my problem "Package file is invalid."
Download Hideman VPN from Play Store, Market or Google it "Hideman VPN.apk" --> Install --> Open --> Tap Connect and enjoy downloading million of apps again without getting any type of error.
OptimisticIzZu said:
Download Hideman VPN from Play Store, Market or Google it "Hideman VPN.apk" --> Install --> Open --> Tap Connect and enjoy downloading million of apps again without getting any type of error.
Click to expand...
Click to collapse
Is using vpn is safe for mobile network? any security issue?
Clearly there are issues with 4.3.10!
Androidclub said:
When I try to download or update some app over WiFi. Google play will show the error "package file is invalid" but when I install using cellular it doesn't has this ploblem
Tried restart,clear cache,data of Google play but nothing better.
Any help?
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Same Thing here I did try downloading and installing from the cell network without WiFi and that did work. But it sucks that cant use WiFi. Clearly there are issues with 4.3.10!
Hideman VPN Worked for me on my WIFI but there is something going on today with play store/play services. There is another forum of 497 errors which I had before I ended up here. http://forum.xda-developers.com/showthread.php?p=44367779
I first had this issue when I installed the Themer Beta App.
Whenever I try to download an app now, it gives me"Error retrieving information from server [RPC:S-5:AEC-0]"
I've tried clearing the data and cache for the Google Play Store, Download Manager, Google Services Framework, etc. I've also tried removing my Google account and going into recovery and clearing cache and fixing permisions. Anyone have a workaround for this?
If it matters: SGH-M919 T-Mobile OMEGA V12 on 4.2.2.
Help Would Be Appreciated :fingers-crossed:
EDIT: I don't know how or why, but it fixed itself, tried to download an app, and it worked, if anyone has any further issues, feel free to post here
Same here in Nexus 4,
i think their server is down
Em also getting an error " server down retry " on my s4.
Sent from my GT-I9500 using XDA Premium 4 mobile app
DELETED
hi everyone. i have rooted using CF Root for my SM G900F
installed alliance rom fine using philz touch recovery( am now on PAC MAN ROM so i know this issue isnt ROM specific)
i am unable to install any apps via playstore or pushing to phone from online store. getting error message:
'RPC:S-7:AEC-0'
driving me crazy. have cleared data and cache from play store and google services, removed google account, rebooted, added account.
still same error message, any ideas. phone is pretty unusable without apps. gmail works, play books works, just not able to add apps.
have done all work arounds possible but no joy.
i have been able to restore apps from a titanium backup but paid versions dont register as paid and i cant update any apps
very frustrating
does anyone have any ideas before i log a support call with the google boffins?
The usual answer is to update your Google play store app. And failing that, wipe the cache, reboot and then recreate the Google account. You didn't say whether you have the latest play store app version.
Did you try resolving the issue exactly as follows?
RPC:AEC:0 error (CPU/RAM/Device/Identity failure)
First ensure that you are using the latest version of the Google Play Store app.
If the problem persists, then:
Go to settings > application > Play Store > clear data & clear cache
Go to accounts > Google > remove account
Reboot to recovery mode > wipe system cache
Reboot phone normally
Settings > account > Google > log in.
.
fffft said:
The usual answer is to update your Google play store app. And failing that, wipe the cache, reboot and then recreate the Google account. You didn't say whether you have the latest play store app version.
Did you try resolving the issue exactly as follows?
RPC:AEC:0 error (CPU/RAM/Device/Identity failure)
First ensure that you are using the latest version of the Google Play Store app.
If the problem persists, then:
Go to settings > application > Play Store > clear data & clear cache
Go to accounts > Google > remove account
Reboot to recovery mode > wipe system cache
Reboot phone normally
Settings > account > Google > log in.
.
Click to expand...
Click to collapse
play store app is latest gapps
have done all that many times over. no joy at all.
when i go online and try and push an app to my phone i get the error message on my phone. when i try and see my apps on the play store online the page returns and error message. its like my apps just dissapeeared from google servers.
its a server error i am sure but have no idea how to fix it
bob dylan said:
hi everyone. i have rooted using CF Root for my SM G900F
installed alliance rom fine using philz touch recovery( am now on PAC MAN ROM so i know this issue isnt ROM specific)
i am unable to install any apps via playstore or pushing to phone from online store. getting error message:
'RPC:S-7:AEC-0'
driving me crazy. have cleared data and cache from play store and google services, removed google account, rebooted, added account.
still same error message, any ideas. phone is pretty unusable without apps. gmail works, play books works, just not able to add apps.
have done all work arounds possible but no joy.
i have been able to restore apps from a titanium backup but paid versions dont register as paid and i cant update any apps
very frustrating
does anyone have any ideas before i log a support call with the google boffins?
Click to expand...
Click to collapse
Same issue here as well can't update apps or download them either. Seems to me its a google play services error something to do with that. I'm still waiting for Google to get back to me. I have not had my account for four days now. I thought it would update its self but no joy.
---------- Post added at 01:42 PM ---------- Previous post was at 01:40 PM ----------
Oh mine is a Motorola g 4.4.4 so its not just one device.
maccboy2010 said:
Same issue here as well can't update apps or download them either. Seems to me its a google play services error something to do with that. I'm still waiting for Google to get back to me. I have not had my account for four days now. I thought it would update its self but no joy.
---------- Post added at 01:42 PM ---------- Previous post was at 01:40 PM ----------
Oh mine is a Motorola g 4.4.4 so its not just one device.
Click to expand...
Click to collapse
yes, had a support call with google this morning. they escalated the support ticket and emailed me stupid fixes that i already told them dont work.
its a google server issue for sure
i have managed to install a titanium backup of most of my apps but the paid ones dont register as being paid and i cant update anything at the moment.
Account issue
It appears that this is an account issue. I am having the same problem on multiple devices with my Google Apps account, but my gmail account is working just fine on those devices.
Google is evidently aware of it, and its gotten a little press on Android Police. Whatever you do, don't listen to what people are saying and factory reset the device. IT doesn't help, and all it winds up doing is removing access to all of your paid / no paid apps.
A small discussion has sprung up on the Google Wallet forum here.
Definitely a play server issue. I have the same error code started about 2 days ago. It's on my s4, nexus 7 and tf201. If I log on with a different account then there is no problem. If you log in through windows to the play store then you will also not be able to see your purchased apps. I'll give them a call tomorrow if it hasn't resolved itself.
I am in the same boat. When cache clean, removing and adding account didn't help I tried factory reset. Didn't help. Rooted and went to CM. Still nothing. At that point reached Google and was told they will get back as it looks like a known issue. Not a single app on my phone right now as nothing is restored from play store. It's very annoying. Have this issue on my Nexus 4 and 7. Although I did all this on 4 only.
smellster said:
Definitely a play server issue. I have the same error code started about 2 days ago. It's on my s4, nexus 7 and tf201. If I log on with a different account then there is no problem. If you log in through windows to the play store then you will also not be able to see your purchased apps. I'll give them a call tomorrow if it hasn't resolved itself.
Click to expand...
Click to collapse
I just wanted to let everyone know what my fix ended up being after days of troubleshooting....
I went to my PC and went to google and looked up the Google play device manager, when on this site I chose my device and allowed it to find my device on Google maps after finding it I pressed the ring my device button and also the lock screen button and changed my password... When I did this I was then able to download stuff again....
I spoke with Google about this also and they said this error is caused when your device is not synchronized with the Google servers and what needs to be done is your device needs to be reconnected to the server, so other fixes are removing your account, uninstalling google play store updates and clearing cache, clearing cache for Google play store and restarting your device, then readding your account and attempting to download again.... Google will recommend you format your phone but I recommend not doing this cause you will lose all your apps and not be able to download them ... it did not fix my issue, I tried all of these and the first I mentioned worked for me after 5 days of issues...
Good luck all,
Moveit124
hi, i tried everything from above and did not work. After some more research it worked like this:
1 - . On your Android device , we go to Settings
2 - . Then Applications, and inside we go to the All tab
. 3 - Here locate and click on Google Services Framework
. 4 - Once inside we delete the cache, then We delete the data and force stop.
. 5 - repeat these operations also advise with Google services with Google Play and Play Store
. 6 - After reboot phone and attempt to download / update an application and see if everything went well .
Hi can anyone help please. I have a Chinese head unit that keeps crashing when I try to log into google or the App Store. Wonder if it is better to reflash it and upgrade the os. I can’t find out what make or model it is. Thanks
Of course! The only solution is to update.
And have you tried clearing memory and app data first, uninstalling play store and google service updates or restoring factory settings?
Reveal what you've done so far.
ze7zez said:
Of course! The only solution is to update.
And have you tried clearing memory and app data first, uninstalling play store and google service updates or restoring factory settings?
Reveal what you've done so far.
Click to expand...
Click to collapse
H, yes I’ve factory reset it and also cleared data and still won’t let me log in. When I try I get 1 letter in the username and it just crashes.
Download the latest version for android 8.1 manually from apkmirror store and google services. Allow installation in settings and install services first, then store.
ze7zez said:
Download the latest version for android 8.1 manually from apkmirror store and google services. Allow installation in settings and install services first, then store.
Click to expand...
Click to collapse
Thanks how do I know the correct one to download and also how do I install services first? Thanks
1.
2.
ze7zez said:
1.
2.
Click to expand...
Click to collapse
Brill thank you. So just download them and then update from memory stick
Craigyf said:
Brill thank you. So just download them and then update from memory stick
Click to expand...
Click to collapse
Hi thanks for that. I did That and installed and get the message still I’ll attach a pic
Can you log in through your web browser?
Google suggests changing the login mode from time to time. Have you set any special account security mode on your account?
What country are you logging in from?
Try logging into your other google account.