Database Users

[Q] Did you have to replace your NookColor due to quality problems ?

I'm more and more concerned about the quality of the NookColor due to countless complaints about the display and charging issues.
I have NC on order and it makes me nerves since I'm not located in US
Did you have to replace your NookColor ?
PLEASE PEOPLE VOTE, even if you have nothing to say to get large sample of users to see if this is real problem
THANKS
107 votes now and about 30% failure rate is very bad Looks like it is not unusual to return the device several times. Shame on the manufacturer to have this kind of quality control!

Yes, I had to replace my NC (Christmas gift) within the first 2 days. However, it was due to a sound issue - also discussed on several websites - and it couldn't have been an easier process. My local B&N said that of the hundreds of NCs they'd sold, mine was only the 2nd exchanged. I think that's a pretty safe ratio. My new one has had no quality issues at all. Given that I've had to replace PCs, smartphones and other electronics for quality issues, this doesn't seem too out of the norm.

I've had to replace mine as well. First due to sound issues. Now the piece of plastic around the "N" button isn't completely flush with the screen. I'm not taking it back for that reason because the rest of the hardware is fine. I do, however, have to get a new NC cable since the one i have now won't charge my NC. If it's not one thing, it's another.

Had to replace mine too, xmas gift, due to screen quality. There was a lot of light leaking along the bottom edge and a dead pixel. Super fast and easy, even transfered the extended warranty right over to the new serial. New NC is perfect so far.
Those with sound issues what were your symptoms?

Mine's been great. I certainly wouldn't discourage anyone from buying.... I'm not discounting the issues people have had (multiple returns is certainly eyebrow-raising), but I'm sure for every problem you hear about on the forums, there are many with no problems that you just don't hear about.

Mine has been great, aside from one dead pixel. Can't even notice it for the most part, especially since adding one of the anti-glare screen covers.
Sent from my LogicPD Zoom2 using XDA App

I just replaced mine today for sound issues!! Every time it would hibernate I would lose all sounds and the only way to get them back was to reboot.

Not an issue in sight. No screen problems. No sound issues. My biggest complaint is no bluetooth.
Sent from my NC 1.0.1 AN2.12.18

Thanks for all replies folks!
I feel better now
It will be interesting to see more votes in couple days.

No problems at all here 3 weeks in. I visit the B&N forums somewhat frequently and never heard of the sound problem before reading this thread.
My biggest problem is reboots after rooting.

First one dust under screen, dead pixel dead center.
Second one dead pixel lower right corner.
If you look at various sites, you will realize that there really is a quality problem that seems to be more centralized to screen issues/plastic noise.
Also realize that most of the issues are not major hardware failures but simple flaws.
Another thing to notice is that people are willing to exchange multiple times in efforts to find a keeper because the unit is just that good.

3rd one is on it's way! 1st & 2nd one had display issues...!!! Stupid me bought it online & as a bonus, it can't be exchanged in local B&N shops...

Yep ... 5 times. 6th (current) one is great, first 5 all had dead pixels.
I suppose it does say something about how awesome I find the device (once rooted), for me to go through that much trouble driving around getting it replaced ...

Got mine on release day and have had -0- problems ... got a second one a week b4 Christmas and it also was 'perfect' .. no performance or plastic problems ... live in a 'low demand' area I think and perhaps B&N is 'reprocessing' some of the returns that then get shipped to high demand area? Or maybe it's just luck of the draw ... anyway am really pleased with the two I have ...

3 weeks of hard use and no problems, but not rooted. yet.....

My front Bezel starting becoming unstuck at day 12 of the 14 day return period. It was showing the stretching glue on the left side that creaked. I noticed it warping and looked at it in landscape mode from the top.. Surprise!
-CC

Ok, I am B&N is sending my 3rd replacement. (Not Rooted!)
1st one would not boot/reset after plugging it in to recharge.
2nd one reboots and reloads on its own. Called tech. support and had me do a factory reset but the next day did the same thing but came up with an install failure.
My cousin bought one on release date and had no problems with her's.

My first one(Tursday) came OOB with a borked USB port on the NC. I managed to get the cable inserted twice on Thursday(almost took it back the first time that I plugged it in but the cable finally went in as I was about to give up). The next morning no amount fiddling would get the connector to insert properly.
Had a horrible time exchanging it. The idiot at the register kept trying to tell me that it was "fine" and that was how it was "supposed to be" until I made him hook up the power adapter, point out no LED, took it over to the demo unit and demonstrated there, got them to get their charger out try it in the obviously defective one and couldn't insert that cable either. Finally they gave in and deigned to exchange it. After all of that I had decided to check the exchanges connector right then and there, and lo and behold it was just like the demo unit and obvious VERY clearly inserting unlike the defective unit.
B&N have crappy QA, cs, and sales. No wonder they're in trouble... I think that if anything crops up w/this one before my 14d are up its going back permanently. I probably should've bought it from the Worst Buy literally across the street or Walmart for better cs alone.

Who is manufacturing the NC for B&N ?

lifeisfun said:
Who is manufacturing the NC for B&N ?
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IIRC correctly , the hardware is by Inventec (Taiwan). As far as problems, none... nada... zero... zilch with mine, nor have I had problems with either of the "classic" Nook ereaders that we have.

[POOL] How is your Nexus 7? Flawless?

Please vote and let us know about your N7 and where did you buy it.
This pool could give us clue about the build quality and help people to make buying decision.
So, again, if you own or owned one, please vote.
Thanks.

Things I noticed about my Nexus 7 in the first night with it:
1) Right audio output is dead. 3 headphones pushed in all the way. This in the end is why I'm getting a replacement.
Other minor issues:
2) Touch seems flaky. A single touch-drag will glitch into two touches every now and then. I noticed this when browsing it will suddenly zoom instead of scroll. I also see it in Swype where it will drop in the middle of a long word, really annoying. There are other glitches that I can bring out with multi-touch in a test program but I don't think they are significant comapred to the ones I can actually notice causing problems while using it. All I know is that the touchscreen performance of my SGS is pretty much flawless (one of the reasons I bought it over the Desire) and the N7 unit I have now is far from it and it shows in some pretty annoying ways.
Is this systemic or a random defect? Hardware or software fix? Who knows, but from what I have heard and know these digitizers are discrete units that report touch locations and can't be fixed in software. Worth returning the device over? Maybe, but sadly I think it might mean bailing on the device completely as it could be unfixable.
3) Orientation sensor is off by about 4 and 6 degrees in X and Y directions. Sucks to play a game and have a tilt offset, and probably screws with auto-rotate a bit too. This seems like it could be calibrated out easily but this functionality, if it exists, is not readily apparent. Wonder if this is caused by UPS or whoever tossing the boxes around. My SGS was off about 4 degrees after a drop, but there was a command line calibration for it (also in the menu in 2.3, but I got lucky when they repaired the faulty internal SD it went away, probably on the same board as flash that was replaced).
4) Screen raised up on the left side. This is first thing I noticed because I looked for it first. I could probably live with it or try the washer fix if it weren't for the audio jack problem. It doesn't make any creaky noises or anything.
The screen as far as display looks quite good. Even blacks with no backlight bleed or dead pixels. My concern is that my replacement unit will have a worse problems with the display than this one, then I'll end up riding the replacement train for another pass like so many other folks. I might just ask a Google rep straight up if it would be better to wait a few months. I was prepared to do this for minor problems but the broken audio jack is pretty major.

Thinking about picking one up tomorrow. Are defects really a huge issue?

The forums seem to be full of "Do you have defects?" posts, with tons of responses citing things like the screen being unattached from the case, dead pixels, auto rotate that doesn't work, a screen that is cracked even from a 2 ft fall, etc.
I'm just wondering if the devices they're shipping now are any different than the very first batch? Have they tried to fix any of these problems, or are these problems so rare that they're not doing anything about it? I hear that Google has a fantastic customer service policy as long as you get it from the Play Store and NOT Gamestop/retail, so I'll definitely be getting one straight from google.
Are these problems something I should worry about? Has Google done anything about them so far?
Thanks! I'm really excited to own this guy... hopefully no issues

They are NOT a huge issue. Remember that people with problems are much louder than those who are happy.
The biggest issue seems to be the slight screen lift on the left side of the screen. My device has it, but it doesn't bother me at all. And if the screen cracks in the future because of it, I will just get it fixed by Asus under the warranty.

wontstoptalking said:
The forums seem to be full of "Do you have defects?" posts, with tons of responses citing things like the screen being unattached from the case, dead pixels, auto rotate that doesn't work, a screen that is cracked even from a 2 ft fall, etc.
I'm just wondering if the devices they're shipping now are any different than the very first batch? Have they tried to fix any of these problems, or are these problems so rare that they're not doing anything about it? I hear that Google has a fantastic customer service policy as long as you get it from the Play Store and NOT Gamestop/retail, so I'll definitely be getting one straight from google.
Are these problems something I should worry about? Has Google done anything about them so far?
Thanks! I'm really excited to own this guy... hopefully no issues
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Click to collapse
Don't get all paranoid about issues with ur device lol, just look for screen lift and dead pixels. Other than that enjoy ur new tablet
Sent from my Rooted, LazyPanda, White "Destroy Mode" Evo

Nospin said:
They are NOT a huge issue. Remember that people with problems are much louder than those who are happy.
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+1

Made sure I got one where it is easy as pie to return and that was Walmart. So far mine has been great and I've had it a little over a week and I used it ALOT each day to make sure.

Coming from someone who's screen cracked in my hand, I still can't hold that much of a grudge against the N7. Lemons exist and always will, even in the holy iPad lineup. Just check your device when you pick it up (preferably from a B&M store for easy returning) and if it's good, carry on.
Granted, I'm still a little miffed at ASUS over the whole thing, as I had to really fight to get my tablet fixed, but it's done and almost here at my house. We'll see how the re-unboxing goes. :good:
(fyi, according to the watering hole a good chunk of the N7 complaints may have stemmed from Apple fanboys making accounts just to spam fake issues, seemingly to take credibility away from the N7... lame)

i was also very worried with all the bad news about the nexus 7 but after close examination i have found very minor screen lift but everything else has been perfect
my ipod touch had a creaky screen and my tf101 had some screen lift and creaking but nothing bad came of them.
be sure to fully check it for peace of mind if nothing else but most of all enjoy it and test everything good about it too

Should I get a replacement?

Hey guys. Finally said good bye to old champion Galaxy S2 and now on Nexus 4! Love the device. However, I'm in a situation where I need to decide if I should get a replacement or not.
- I do hear that buzz sound in earpiece (not loud though - sometimes its not there)
- Rattling sound -- it is related to lens I realize
Is it worth it to get replacement (given replaced device may be in the same boat lol). Lots of people are reporting these issues.
the buzz sound...I hope its not going to increase in future?
Rattling sound -- I don't really care about that. However, I do go to gym and run. Can it damage camera?
Let me know your thoughts
I hate restoring backups and configuring everything all over again. (including wasting the screen protector lol)

searing_heat said:
Hey guys. Finally said good bye to old champion Galaxy S2 and now on Nexus 4! Love the device. However, I'm in a situation where I need to decide if I should get a replacement or not.
- I do hear that buzz sound in earpiece (not loud though - sometimes its not there)
- Rattling sound -- it is related to lens I realize
Is it worth it to get replacement (given replaced device may be in the same boat lol). Lots of people are reporting these issues.
the buzz sound...I hope its not going to increase in future?
Rattling sound -- I don't really care about that. However, I do go to gym and run. Can it damage camera?
Let me know your thoughts
I hate restoring backups and configuring everything all over again. (including wasting the screen protector lol)
Click to expand...
Click to collapse
The rattling in the camera is normal. Auto shutter or some **** that moves. Its normal. The buzzing is not. Some have them some don't. If you can't ignore it replace it. You paid for a phone don't buzz so don't put up with it unless you don't feel its a big deal.
Sent from my Nexus 4 using xda premium

searing_heat said:
Hey guys. Finally said good bye to old champion Galaxy S2 and now on Nexus 4! Love the device. However, I'm in a situation where I need to decide if I should get a replacement or not.
- I do hear that buzz sound in earpiece (not loud though - sometimes its not there)
- Rattling sound -- it is related to lens I realize
Is it worth it to get replacement (given replaced device may be in the same boat lol). Lots of people are reporting these issues.
the buzz sound...I hope its not going to increase in future?
Rattling sound -- I don't really care about that. However, I do go to gym and run. Can it damage camera?
Let me know your thoughts
I hate restoring backups and configuring everything all over again. (including wasting the screen protector lol)
Click to expand...
Click to collapse
I bought my phone on launch day. I feel like my buzzing has become worse over time. And it gets worse the fewer bars I have (I recently traveled to a different state with worse coverage and the buzzing became annoying and would get worse right before it dropped a call). I'd consider RMAing it. However, even the new ones have the problem, as you can attest to. I'm probably going to RMA my phone at some point, I'm just lazy.
Sent from my Nexus 4

I got replacement device and it still has the same issue!! even worse than the original one. So disappointed I love nexus but can't keep up with this week after week replacement.
will be sending device back for refund. Ahh what other phone is next. Not sure lol wait for S4 or try Z10

The rattle you hear isn't the camera.
It's the little thing you have to press to eject the simcard.
If u eject the simcard you can put a little piece of paper or something like that behind it and it stops rattling
Do this at your own risk!
http://www.youtube.com/watch?v=y8tMMV880Lk

If the issues are actually affecting you then get a replacement, Google send you the replacement first before you actually send your defective unit in so you dont have to worry about being without a phone.

creaking noise

So how many of you hear creaking noise when slightly pushing the Sony logo on the back of the phone? Started recently with me for no reason. Otherwise no issues. I don't know if it's even worth exchanging it and getting one even worse (self cracking, etc)
I've only seen two threads about this issue http://forum.xda-developers.com/xperia-z2/help/xperia-z2-clicking-sound-t2912920 and http://forum.xda-developers.com/showthread.php?t=2747319

Did you buy yours sim free or did it come from the network operator.
It'll be interesting to know if the majority of users experiencing issues with build quality and quality control are sim free buyers.
That would suggest that Sony may be prioritising network operators sending the best batches there.
I've always got my units through the networks and have never had to replace any Sony phone I've had going back to my x10 and x10 mini which by the way are still working perfectly to this day.
I've heard reports over the years of varying issues with different models but have never experienced any of them. Could it just be luck or is there more to it than at first meets the eye?
One wonders!
Sent from my D6503 using XDA Free mobile app

Sim free

romdroid. said:
So how many of you hear creaking noise when slightly pushing the Sony logo on the back of the phone? Started recently with me for no reason. Otherwise no issues. I don't know if it's even worth exchanging it and getting one even worse (self cracking, etc)
I've only seen two threads about this issue http://forum.xda-developers.com/xperia-z2/help/xperia-z2-clicking-sound-t2912920 and http://forum.xda-developers.com/showthread.php?t=2747319
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Literally just noticed this now.
Doesn't bother me cause i use a flip case with my phone but if it does/eventually will affect my phones functionality, i will rma it

alb3rtt said:
Literally just noticed this now.
Doesn't bother me cause i use a flip case with my phone but if it does/eventually will affect my phones functionality, i will rma it
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Click to collapse
Yeah same here I have case on it so I don't notice. Otherwise I don't have any issues with the phone

i tried now but didn't hear any sound .. if you can deal with the sound just forget it. i have 4 stuck pixels and didn't replace my phone
there is a more chance to replace the phone to another faulty one, maybe worse.