I got a serious problem with the N4 of a friend.
First thing to know: his display was broken and he got it repaired. Afterwards, his phone was running fine. Then, he got the Android 4.3 OTA. He accepted the update, but since then in keeps bootlooping (I won't go past the Nexus-X). As far as I know, everything was stock!
Here are the things I tried:
- first I checked the recovery. Indeed it was the stock one, so nothing to do here.
- I wanted to wipe or flash the stock rom using fastboot but i wasn't able to get a connection. First I thought of driver issues, but my N4 works fine (adb & fastboot) on the same computer.
- Establishing a connection failed on two other computers too (my N4 worked)
- Even the device manager in Windows 7 dosen't even recognize anything when plugging in the usb cable (normally you see the ADB whatever device listed in the device manager)
- Right now I tried to get a connection using Ubuntu. Again, no usb device was recognized when plugging in the cable.
So right now, I'm a bit lost. It seems, that the usb port is broken since I can not establish a connection. And without that, I won't be able to wipe or flash anything using fastboot.
Does anyone have an idea what could have gone wrong? I'm still able to boot into the bootloader and see the information:
Bootloader version: MakoZ20i
Radio: .84
HW Version 11
16GB version
According to these information, it seems that the 4.3 Update finished at least the bootloader and radio. But it won't boot into the rom. Could the download mode be of any help?
I appreciate any help.
Thanks.
Since you are in the bootloader scroll up to recovery and select it.
Now you will see a android opened up with "No command." written below the android.
Press volume up and power until it unlocks the recovery and try to wipe the data and cache partition followed by dalvik cache.
Sent from my Nexus 4 using Tapatalk 4
Thanks for your idea, but it turned out to be hardware problem!
I took the device to the lab and had a look at the usb connector. The contact in the middle was teared of the carrier and was stuck to the back and thus no data connection could be established! I was able to to bend it back (more ore less) to its initial position and now its working. Though I'm wondering how long it will last until its pushed back again.
Fact is, that i was able to connect via fastboot. I tried to flash 4.3 again but it still didn't boot. Its back to 4.2.2 and its working now.
Again - thanks for your idea.
Thread can be closed!
A bit of an SOS situation if anyone knows the right steps please
Well, I restored a Titanium Backup and mistakenly toggled the "restore system apk". It ran fine, all restored and then when I rebooted got stuck.
By "stuck", it re-boots constantly. It shows the LG animation, then all I can see is two messages before it starts booting again:
1) "Unfortunately, Google Play Services Has Stopped"
2) "Unfortunately, System UI has stopped
... and then it does the entire boot sequence, animation, again, and again.
Here is what I can do:
* It is in USB debug mode.
* I have drivers on laptop
* I am able to connect with adb and also shell into phone.
* With adb, I have output to the file an "adb bugreport" as well as an "adb logcat".
* I have several backups:
a) The modemsst1.img and modemsst2.img created by Titanium Backup
b) Titanium backups (full apps and data)
c) an "adb backup - all" backup
* I managed to get it into firmware update mode by pressing the volume up button and the power button and then when it flashed red a few times, just the up button. So, I can get it into Firmware update mode.
Of course, I have never really used adb before, except to dabble a bit. So, I am encouraged that I can somehow get into with shell.
I am not unplugging it until I know what to do!
Since then I have been able to turn the phone off and also put it into charging on USB.
This is what worked:
* Hold down power and volume down button until booting stops and phone turns off completely.
When it does shut down, I kept buttons down until it flashes logo again and then shuts down again. Then I let go. Phone is off and when I plugged in the charger it shows charging animation.
Now, after inspecting the bugreport, I noticed a lot of these messages for all the system apps like this one:
"I/PackageManager(21318): Expecting better updatd system app for com.lge.sizech"
I think the cause of all this shralp is this, I did a LG Mobile Support Tool "Upgrade Recovery" and then in Titanium Backup I restored an older backup (incl system apks). At least that makes sense seeing all the "Expecting better apdat system app" messages in the bugreport.
Still not sure what to do next
I tried the very good instructions here:
[Guide] Unroot/Unbrick - flash official factory firmware with LG Launche
http://forum.xda-developers.com/showthread.php?t=2471370
The update succeeded. However, when I rebooted the phone it is in the same boot-loop with message that it was before.
I used the BELL D803B10D_00.kdz file. Now I will try with the earlier version BELL D803BA_00.kdz file.
We will see what happens ...
do you have nandroid backup from previous rom?
I have three backups:
1) Titanium Backup (full)
* This was my first backup performed right after rooting device and installing Titanium Backup.
2) Titanium Backup (full)
* Did this 2 days ago. Device was working OK and did as precaution.
3) ADB BACKUP. I did this one before my Titanium restore.
I restored the first titanium backup and that (ooooppps!) was after I did an LG Firmware update.
ALSO:
I am on Windows 7 64 and although adb works fine, fastboot does not. I understand that might be a problem with windows 7 64.
So, unless anyone objects, I am going to redo on my windows 32 machine and also "fastbook oem unlock".
Since firmware is OK, if I do the fastboot oem unlock, that will wipe everything. But I can still boot and re-setip the phone, right?
Just checking before I fudge everything up here ..
ALSO ALSO:
I had antivirus/theft security installed and I disabled it partway through last restore.
Maybe that has somethng to do with this all .
But I am still cool because I can ADB and also firmware install seems ok.
ADB works and that is the one good sign.
or you can follow ADB Sideload method
http://forum.xda-developers.com/showthread.php?t=2318497
zekurosu said:
or you can follow ADB Sideload method
http://forum.xda-developers.com/showthread.php?t=2318497
Click to expand...
Click to collapse
I don't (didn't) have TWRP installed. How can I sideload without it?
Also, should I adb oem unlock to get it wiped at this point?
I'm having a similar problem on a Bell D803. Just happened very randomly today. I turned my phone off for an exam, then turned it back on after.. initially had no signal and a black background. Settings for factory reset wouldn't work. My phone is rooted and has TWRP. I went into recovery and formatted.
Bootloop.
Bootloop.
Bootloop x 20.
I however, don't get the same two messages. I just keep bootlooping.
Got home, tried to go through download mode to unbrick it, but for some reason my computer isn't picking it up. I have all the drivers, and before this incident, it was recognized.
Any solutions?
I'm thinking of buying an OTG USB and then just flashing a stock zip from recovery. Would that be a possible viable solution?
asdfvtn said:
I'm having a similar problem on a Bell D803. Just happened very randomly today. I turned my phone off for an exam, then turned it back on after.. initially had no signal and a black background. Settings for factory reset wouldn't work. My phone is rooted and has TWRP. I went into recovery and formatted.
Bootloop.
Bootloop.
Bootloop x 20.
I however, don't get the same two messages. I just keep bootlooping.
Got home, tried to go through download mode to unbrick it, but for some reason my computer isn't picking it up. I have all the drivers, and before this incident, it was recognized.
Any solutions?
I'm thinking of buying an OTG USB and then just flashing a stock zip from recovery. Would that be a possible viable solution?
Click to expand...
Click to collapse
Well, I am able to connect with adb fine on my laptop (Win 7 64) but not on my desktop (Win 7 32)
But on my Win 7 64 I cannot get into fastboot.
I am wondering if the driver install on my desktop went foo-bar and needs reinstall. Also, I noticed that the website drivers are more recent USB drivers than some of the ones linked on this site.
I used adb uninstall package for many user packages and it was success. But I still see the packages listed in the bugreport?
For example: I already uninstalled "com.benhirashima.skiplock" and also "com.lookout".
Why? What to do to really zap them for good?
Sorry, I posted the wrong link earlier.
This was the guide I used which succeeded but made no difference to the boot-loop.
LG G2 Stock Firmware (Go Back to Stock)
http://forum.xda-developers.com/showthread.php?t=2432476&highlight=d803
Just figured out how to do a factory reset.
http://www.youtube.com/watch?v=3ogBvzbPikc
The hard reset worked and now I am configuring the phone settings!
So, again, this is what I did:
1) http://forum.xda-developers.com/showthread.php?p=45293512
2) http://www.youtube.com/watch?v=3ogBvzbPikc
Not sure if it all worked but I am setting the phone up as we speak (or as I type)
natureburger said:
Well, I am able to connect with adb fine on my laptop (Win 7 64) but not on my desktop (Win 7 32)
But on my Win 7 64 I cannot get into fastboot.
I am wondering if the driver install on my desktop went foo-bar and needs reinstall. Also, I noticed that the website drivers are more recent USB drivers than some of the ones linked on this site.
Click to expand...
Click to collapse
Hmm that's strange. Unfortunately for me, I'm already on 64-bit and it still isn't picking it up.
ALL FIXED UP
WORKING 110%
:good:
natureburger said:
ALL FIXED UP
WORKING 110%
:good:
Click to expand...
Click to collapse
I have followed this to a t.
Succesfully flashed the stock firmware that came with the phone when sold.
Did hard reset using the the power button and volume down
= phone rebooting every 10 seconds, no wifi, imei = null
adb devices = offline.
Really depressed right now. If anybody can help me I would appreciate it.
zprovo said:
I have followed this to a t.
Succesfully flashed the stock firmware that came with the phone when sold.
Did hard reset using the the power button and volume down
= phone rebooting every 10 seconds, no wifi, imei = null
adb devices = offline.
Really depressed right now. If anybody can help me I would appreciate it.
Click to expand...
Click to collapse
Press the power button down and hold it.
It should turn off, then look like it is turning on, (flash logo very briefly) and then turn off.
Let go of power button and it should stay off.
Do that. Now, does it work to turn off completely?
Let's see if you can do that first.
Then .. do hard reset, exactly like this:
http://www.youtube.com/watch?v=3ogBvzbPikc
Does the hard reset screen show and give you hard reset options?
natureburger said:
Press the power button down and hold it.
It should turn off, then look like it is turning on, (flash logo very briefly) and then turn off.
Let go of power button and it should stay off.
Do that. Now, does it work to turn off completely?
Let's see if you can do that first.
Click to expand...
Click to collapse
Yup. I totally understand what you are saying and have done it many times. I had to use that method to get into download mode and also had to use it to do hard reset.
I just reflashed the phone all over again a second time succesfully.
Reboots every 5 seconds. Keyboard came up for a few seconds for the first time in 48 hours during the initial setup phase. 5 seconds later as I was trying to input a wifi code it would not appear. then it rebooted as usual.
I really appreciate any input right now. :cyclops::crying:
zprovo said:
Yup. I totally understand what you are saying and have done it many times. I had to use that method to get into download mode and also had to use it to do hard reset.
I just reflashed the phone all over again a second time succesfully.
Reboots every 5 seconds. Keyboard came up for a few seconds for the first time in 48 hours during the initial setup phase. 5 seconds later as I was trying to input a wifi code it would not appear. then it rebooted as usual.
I really appreciate any input right now. :cyclops::crying:
Click to expand...
Click to collapse
1) Are you able to completely turn it off using my instructions?
2) When you hard reset (2nd half of this video), http://www.youtube.com/watch?v=3ogBvzbPikc
a) Does the hard reset screen show?
b) Does it give you the hard reset options?
3) Before it was bricked, was it in 'usb debug mode' in developer options?
4) Which kpz version did you restore to?
5) Did your "adb devices" ever work? Did your "adb shell" ever work?
natureburger said:
1) Are you able to completely turn it off using my instructions?
2) When you hard reset (2nd half of this video), http://www.youtube.com/watch?v=3ogBvzbPikc
a) Does the hard reset screen show?
b) Does it give you the hard reset options?
3) Before it was bricked, was it in 'usb debug mode' in developer options?
Click to expand...
Click to collapse
1) Yes absolutely. It is sitting next to me right now doing nothing at all because I turn it off when I am not trying to fix it, otherwise it keeps rebooting relentlessly.
2) a) Yes, same as the video. b) Yes it says the same exact thing as the video. I press power key twice and it begins. The stock recovery android appears with a loading bar on the bottom for ~1 minute then it goes to the boot "lg animation".
3) Yes it was. Before it was bricked I essentially always had it in debug mode because I successfully rooted it and simply left it on debugging mode after having to activate it to root.
4) D801V11B_00.kdz The EXACT same as the original. This is a Videotron (canadian) phone. I can clearly remember without a doubt going into about phone and this is what it was running before all of this happened.
5) I am having a bit of memory strain here, but I do believe it also said adb devices before any of the issues came. It is a good point I will try "adb device" from another trusted computer.
Other notes: I can browse the android os for a few seconds. Sometimes sound does not work, wifi is non functional (even though the keyboard never appears, I managed to have a security free wifi in my proximity and it would not connect (was saying: temporarily avoiding bad signal)) and also I do have modemstat1.img and modemstat2.img backups for EFS.
adb devices consistently shows "offline" but it is definitely recognizing the phone. I have also tried using usb debugging activated and still "offline". Drivers are up to date and all.
The upper drawer in the usual g2 user interface is strange now. it doesnt have anything except for the date (1970 something...) and a "gear" icon for system settings. I am talking the drawer you drag down from the top of the screen.
This phone was working with absolutely no problems 2 days ago.
Thank you so much for looking into this. I have certainly exhausted my repairing capacities. I am entirely dependent upon the knowledgeable individuals in here from here on out.
zprovo said:
1) Yes absolutely. It is sitting next to me right now doing nothing at all because I turn it off when I am not trying to fix it, otherwise it keeps rebooting relentlessly.
2) a) Yes, same as the video. b) Yes it says the same exact thing as the video. I press power key twice and it begins. The stock recovery android appears with a loading bar on the bottom for ~1 minute then it goes to the boot "lg animation".
3) Yes it was. Before it was bricked I essentially always had it in debug mode because I successfully rooted it and simply left it on debugging mode after having to activate it to root.
4) D801V11B_00.kdz The EXACT same as the original. This is a Videotron (canadian) phone. I can clearly remember without a doubt going into about phone and this is what it was running before all of this happened.
5) I am having a bit of memory strain here, but I do believe it also said adb devices before any of the issues came. It is a good point I will try "adb device" from another trusted computer.
Other notes: I can browse the android os for a few seconds. Sometimes sound does not work, wifi is non functional (even though the keyboard never appears, I managed to have a security free wifi in my proximity and it would not connect (was saying: temporarily avoiding bad signal)) and also I do have modemstat1.img and modemstat2.img backups for EFS.
adb devices consistently shows "offline" but it is definitely recognizing the phone. I have also tried using usb debugging activated and still "offline". Drivers are up to date and all.
The upper drawer in the usual g2 user interface is strange now. it doesnt have anything except for the date (1970 something...) and a "gear" icon for system settings. I am talking the drawer you drag down from the top of the screen.
This phone was working with absolutely no problems 2 days ago.
Thank you so much for looking into this. I have certainly exhausted my repairing capacities. I am entirely dependent upon the knowledgeable individuals in here from here on out.
Click to expand...
Click to collapse
Hmmmm..... why your adb devices is not working? But the re-pair works and you can then do hard reset.
But that is good information you shared.
Maybe someone else can chime in.
From my experience:
1) adb usb access seems spotty. My win 7 64 connected fine and it even kept the shell through the reboot cycle. But on my win 7 32 machine it was only detecting device and then not able to shell.
2) I was also able to use from the LG website LG MOBILE SUPPORT TOOLS.
Download the LG MOBILE SUPPORT TOOL
I downloaded the most recent one from the LG website and make sure to select your options >> country and then the correct phone model at the upper right hand corner of the tool.
Then install USB driver for correct phone model.
Then see if USB works, "adb device" should return the device code.
"adb shell" should show the shell prompt.
3) There is always fastboot. But I an noob and know 0% about how to properly connect and use it.
Some others please chime in and help this droid bro!
Hi folks,
So, after little usage due to instability caused by the Lollipop upgrade I hadn't used the TN7 in a while. Yesterday I thought I'd have a go at reconditioning it.
Background: The bootloader has been unlocked, recovery was TWRP, I'd flashed and reflashed stock ROMs of KitKat and Lollipop several times previously. The main problem in Lollipop was that whilst the SD card files were showing up fine in FS Explorer, I couldn't see any of my files or folders when looking at local storage. Also, Google Play Services refused to update (or install using an APK).
Yesterday I grabbed the factory ROM from the nVidia site to do a full factory install and reset. I followed the instructions, flashing the recovery, boot, system, userdata, staging blob and dtb in that order. I then rebooted and...nothing. No power (or so it appears), no boot screen, no ability to get back into the bootloader, nada, zilch. When I read back through the flash commands I noticed that the final part of flashing the system image failed, which could well be the cause - I should have paid more attention.
I've searched all over and tried multiple options to get the TN7 to boot or show some signs of life. I don't even get an LED showing when plugged into a wall socket to charge.
The device doesn't show in fastboot or adb on the Mac. I did however get a small sign of life from Windows. If I hold down the power button for around 10 secs and let go, I can hear the Windows chime of a device connecting, immediately followed by a disconnect sound, the Device Manager updates but shows nothing new.
So my question is: have I completely screwed the pooch, or is there something that can be done to resurrect it?
Cheers for reading,
Gray
Evil Penguin said:
Hi folks,
So, after little usage due to instability caused by the Lollipop upgrade I hadn't used the TN7 in a while. Yesterday I thought I'd have a go at reconditioning it.
Background: The bootloader has been unlocked, recovery was TWRP, I'd flashed and reflashed stock ROMs of KitKat and Lollipop several times previously. The main problem in Lollipop was that whilst the SD card files were showing up fine in FS Explorer, I couldn't see any of my files or folders when looking at local storage. Also, Google Play Services refused to update (or install using an APK).
Yesterday I grabbed the factory ROM from the nVidia site to do a full factory install and reset. I followed the instructions, flashing the recovery, boot, system, userdata, staging blob and dtb in that order. I then rebooted and...nothing. No power (or so it appears), no boot screen, no ability to get back into the bootloader, nada, zilch. When I read back through the flash commands I noticed that the final part of flashing the system image failed, which could well be the cause - I should have paid more attention.
I've searched all over and tried multiple options to get the TN7 to boot or show some signs of life. I don't even get an LED showing when plugged into a wall socket to charge.
The device doesn't show in fastboot or adb on the Mac. I did however get a small sign of life from Windows. If I hold down the power button for around 10 secs and let go, I can hear the Windows chime of a device connecting, immediately followed by a disconnect sound, the Device Manager updates but shows nothing new.
So my question is: have I completely screwed the pooch, or is there something that can be done to resurrect it?
Cheers for reading,
Gray
Click to expand...
Click to collapse
Hi,
It can be fixed via apx mode.
Download drivers and switch to apx mode.
Follow instructions http://mobileviandroid.blogspot.in/2015/07/nvidia-tegra-note-7-apx-images.html?m=1
Remember to change your device serial number as mentioned in instructions.
I also faced the same problem as you are facing now. It fixed. If you need any help further just post. God bless. Hope it helps
DJDON1302 said:
Hi,
It can be fixed via apx mode.
Download drivers and switch to apx mode.
Follow instructions http://mobileviandroid.blogspot.in/2015/07/nvidia-tegra-note-7-apx-images.html?m=1
Remember to change your device serial number as mentioned in instructions.
I also faced the same problem as you are facing now. It fixed. If you need any help further just post. God bless. Hope it helps
Click to expand...
Click to collapse
Lol that site ripped my Tutorial! how nice of them, You should of linked the person to https://forum.xda-developers.com/nvidia-tegra-note-7/general/nvidia-tegra-note-7-apx-images-t3149839
Hi all,
I'm an idiot.
I dropped my 6P and totally destroyed the screen. Occasionally I get some small amount of display but definitely no touch response. Everything else seems to be working as far as I can tell.
I'd like to recover some data and then wipe it.
The phone is running rooted stock (June Update) with TWRP, USB Debugging is enabled, the device isn't encrypted.
Theoretically, I'd just connect with ADB and pull what I wanted and then use Android Device Manager to do a remote wipe.
However, as specified above, I'm an idiot. I also broke my laptop, so I can't connect with ADB as I can't approve the new RSA key for another computer.
I suspect that there must be some magical bootloader / recovery / fastboot magical kind of workaround I could use to pull some data but I'm working blind, and when you're as much of an idiot as I feel after the last few days (did I mention that I also crashed my car) then working blind isn't easy.
Could anyone help me out with some instructions? Obviously bearing in mind that I have no display.
Never mind. I figured it out. Power off, boot to bootloader, fastboot into recovery. ADB then worked fine.
Hey,
So yesterday I decided to finally tinker with my phone. My main issue was that the Wifi kept disconnecting on it's own for no damn reason but no other device would do it. Found out it's a thing with the E4 and the option for disconnecting on a bad connection wasn't there.
At anyrate, I unlocked the bootloader and flashed TWRP. Then things started to go sour. While trying to root the phone, I ended up with no ROM. Tried a couple of different ones. Lineage OS, Resurrection Remix but none could get past the boot animation. Eventually I found the correct (I think) ROM for my phone. I'm in Canada and on Freedom Mobile so I went with the Retail Perry OS from here: https://mirrors.lolinet.com/firmware/moto/perry/official/RETAIL/
I tried installing with TWRP but it said invalid ZIP file so I found another way. Using instructions from https://forum.xda-developers.com/moto-e4/help/rsd-lite-device-connecting-t3671647 I used the rsdlite motorola xml to batch script file thing mentioned. Phone finally worked again! Went about installing the bits and bobs. Was working for a few hours and then I decided to update. I had used an older version of the firmware when the zip file was coming up as invalid in TWRP. The first two or three updates went fine. Downloaded, installed, restarted, fine. Then during one it just... stopped. I think it was restarting last I saw but I didn't even see the "Updating" animation page. The battery was over 60% minimum.
I've tried holding down all the buttons for 4 minutes, I've tried booting into recovery, into bootloader. Nothing. The screen stays black. Not even an animation for charging.
About a half an hour ago I tried plugging it into my computer. Initially there was a response by the PC. A popup came up and said something about Qualcomm <name> being successfully installed or updated. It went so quickly I didn't get a chance to read it. I went looking through My PC trying to find the device and see if I could access the files on it but there was nothing. So I unplugged it. Now I don't even get the Qualcomm thing. Device manager says that it was unable to be identified and I just get a notification saying USB is unrecognized. I've tried uninstalling and updating drivers in Device Manager to no avail. I'm out of ideas. Any thoughts from anyone?
Edit: While having the phone plugged into my PC if I try to access the bootloader mode by holding down the buttons for a longer period of time, my computer responds with noises. Mostly it's just the USB removed noise, but occasionally one sounds off if a new USB device is plugged in.
Resdrak said:
Hey,
So yesterday I decided to finally tinker with my phone. My main issue was that the Wifi kept disconnecting on it's own for no damn reason but no other device would do it. Found out it's a thing with the E4 and the option for disconnecting on a bad connection wasn't there.
At anyrate, I unlocked the bootloader and flashed TWRP. Then things started to go sour. While trying to root the phone, I ended up with no ROM. Tried a couple of different ones. Lineage OS, Resurrection Remix but none could get past the boot animation. Eventually I found the correct (I think) ROM for my phone. I'm in Canada and on Freedom Mobile so I went with the Retail Perry OS from here: https://mirrors.lolinet.com/firmware/moto/perry/official/RETAIL/
I tried installing with TWRP but it said invalid ZIP file so I found another way. Using instructions from https://forum.xda-developers.com/moto-e4/help/rsd-lite-device-connecting-t3671647 I used the rsdlite motorola xml to batch script file thing mentioned. Phone finally worked again! Went about installing the bits and bobs. Was working for a few hours and then I decided to update. I had used an older version of the firmware when the zip file was coming up as invalid in TWRP. The first two or three updates went fine. Downloaded, installed, restarted, fine. Then during one it just... stopped. I think it was restarting last I saw but I didn't even see the "Updating" animation page. The battery was over 60% minimum.
I've tried holding down all the buttons for 4 minutes, I've tried booting into recovery, into bootloader. Nothing. The screen stays black. Not even an animation for charging.
About a half an hour ago I tried plugging it into my computer. Initially there was a response by the PC. A popup came up and said something about Qualcomm <name> being successfully installed or updated. It went so quickly I didn't get a chance to read it. I went looking through My PC trying to find the device and see if I could access the files on it but there was nothing. So I unplugged it. Now I don't even get the Qualcomm thing. Device manager says that it was unable to be identified and I just get a notification saying USB is unrecognized. I've tried uninstalling and updating drivers in Device Manager to no avail. I'm out of ideas. Any thoughts from anyone?
Edit: While having the phone plugged into my PC if I try to access the bootloader mode by holding down the buttons for a longer period of time, my computer responds with noises. Mostly it's just the USB removed noise, but occasionally one sounds off if a new USB device is plugged in.
Click to expand...
Click to collapse
Sounds like you hard bricked it. I had the same thing happen with my E4 Plus. Not sure why this is happening with certain updates even without being rooted or trying to install ota's with stock recovery as you should do. I managed to get mine working again with this tutorial here but you need the right files for your specific device
https://www.google.com/amp/s/forum....-moto-g5-run-morning-post-image-t3776012/amp/
The correct img may be floating around these threads somewhere.