Problems with phone - Galaxy S 4 Q&A, Help & Troubleshooting

Has anyone heard of these problems before? The first one is that the back and menu buttons don't work. They don't even light up when its turned on. Second problems is the battery doesn't charge well, I will put it on charge when its turned off and it won't get to the charging animation and for example when its on and shows its charging I pull out the cable and its still showing as charging. Also the percentage of battery left was all over the place sometimes. I turned the phone off, when I turned it back on about (without the charging cable in) it went to the charging screen, so turned off again and on again, this time it started up fine but when got to the home screen its still showing as charging with no cable attached. When I got the phone the battery was completely flat, so he must have had some trouble charging it too (he supplied me with a black 1a charger rather than the white 2a charger they normally come with)
I got this phone off eBay so I am sending it back, it had a new screen put on it apparently they didn't wire up the back and menu button? as for what's causing the charging problem? I noticed there were interference type lines when I used the touchscreen when it was charging. I was able to charge the battery in this phone in my other working S4. There was a OTA rom update but that didn't fix any of the problems, I'm guessing they are hardware problems and not much I can do about them other than send it back?

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Anyone having charging issues?

A friend of mine just picked up a Droid X today and he's having problems.
First, the charger it came with doesn't appear to charge, there is no charging indicator light.
I attempted to use a number of USB chargers, the first from my HTC Hero, another from an iPad, and a third is a cheap Chinese AC charger with a USB port that I picked up for my EVO.
The only charger that turns on the green light on the top is the cheap Chinese one.
If I plug it into my computer, I can also get the green light to come on, but it doesn't appear to be charging it. When the phone is on using the cheap charger, the phone appears to work, but says on the lock screen to plug the phone in.
Further, the lock screen is not responsive. We let it charge with the phone off for about a half hour with the green light on, the phone boot up and had a little bit of life and the screen did work, then it suddenly turned off and won't boot past the Motorola logo (just flashes for a couple of seconds then disappears.)
So, whats the verdict? Hardware problem or is anyone else experiencing this? The phone did completely die, so I wonder if that caused a problem of some kind.
Do you have a Green light when charging with the phone off? Does the light flash red when it's on and charging?
Thanks for the help!
I plugged it into my home computer and nothing happened vs. being able to charge my computer and nothing. Although the phone was about half way charged before I plugged at work, vs 10-15% at home.
Mine didn't charge while plugged into my netbook, but does charge while plugged into my PC, and definitely charges while plugged into the wall charger.
Update: After using the wall charger and fully charging it, I connected the Droid X to my computer and it now syncs up. Maybe the amount of battery power matters?
I don't think the green blinking LED is a charging indicator. Mine charges without it....but I notice when I was charging it the first time, it was going off when I had an unread text message. Is everyone sure the green LED is supposed to be a charging indicator? Mine's charging right now according to the bar on top when I turn it on while it's plugged into my computer.
I'm having a charging issue with my car charger.
When I plug it in to the car the audio volume drops to almost inaudible and the voice commands don't respond anymore.
This is with all the volume sliders set all the way up.
I have to reboot the phone in order to get it to work again.
I've charged it connected to my PC at home and work and it works fine with those.
Wow, the OP totally describe my problem i had too. I went back to Verizon and got another battery. My first battery wouldn't charge above 50% and the second came with 80% and we tried charging it at the store and it never went higher than 80%.I read on another forum that the charging indicator only reads at every 10% intervals, so that may be the problem. The rep and I at Verizon was watching it to see if it would move up to 81% so we would know it was working(beside the bubbles moving animation) and it didn't and we gave up, I will see what happens when I charge it tonite with the AC plug for the first time.
So the green LED light is not a charging indicator. Apparently, there is no charging indicator at all.
We left the phone off and plugged in with the stock charger, no light, but it did gradually move up.
I did some searching on the Motorola forums and another user ran into the same issue, he said that leaving the phone off and charging it for an extended period of time solved the problem.
I have no idea what the green light meant when it was plugged into my cheap Chinese charger, it must have been nothing.
It wasn't a text message or any other kind of notification since it was on only when the phone was completely off.
Before he left with the phone it was up to 90%. A brief press of the power button brought the phones battery state up, but didn't boot the phone.
Hope this helps anyone else with issues. Just plug it in and let it sit overnight.
I had a similar issue the first day.after overnight charge all seems normal for day two.
Sent from my DROIDX using XDA App
Sirchuk said:
So the green LED light is not a charging indicator. Apparently, there is no charging indicator at all.
We left the phone off and plugged in with the stock charger, no light, but it did gradually move up.
I did some searching on the Motorola forums and another user ran into the same issue, he said that leaving the phone off and charging it for an extended period of time solved the problem.
I have no idea what the green light meant when it was plugged into my cheap Chinese charger, it must have been nothing.
It wasn't a text message or any other kind of notification since it was on only when the phone was completely off.
Before he left with the phone it was up to 90%. A brief press of the power button brought the phones battery state up, but didn't boot the phone.
Hope this helps anyone else with issues. Just plug it in and let it sit overnight.
Click to expand...
Click to collapse
The only charging indicator is the lock screen part if you just turn it on it will tell you at what point it is charged.
rog152 said:
Wow, the OP totally describe my problem i had too. I went back to Verizon and got another battery. My first battery wouldn't charge above 50% and the second came with 80% and we tried charging it at the store and it never went higher than 80%.I read on another forum that the charging indicator only reads at every 10% intervals, so that may be the problem. The rep and I at Verizon was watching it to see if it would move up to 81% so we would know it was working(beside the bubbles moving animation) and it didn't and we gave up, I will see what happens when I charge it tonite with the AC plug for the first time.
Click to expand...
Click to collapse
It will occasionally show 5% intervals when it gets below 20% (I've seen 20, 15, 10, and 5% intervals).
I've noticed my phone doesn't like charging from a computer while the battery is really low. Once it's had a little bit of a boost from the wall charger, it will charge fine off the computer.
I just changed to a new one today.a friend of mine is having the sand issues. As so did i. It seems its not the battery its a short on the ground on some phones. Its pretty awkward but it has only been a handful from a batch of thousands that were released. So were in good money.
Sent from my DROIDX via Telepathic DLNA.
Is this good or bad?
I have no problem my phone charges fast and the battery lasts forever, my problem is i have dead pixels and they seem to be increasing the longer i have the phone, sucks that i have to wait on a replacement, i hope i don't end up regretting this purchase
Sent from my DROIDX using XDA App
dsims91 said:
I have no problem my phone charges fast and the battery lasts forever, my problem is i have dead pixels and they seem to be increasing the longer i have the phone, sucks that i have to wait on a replacement, i hope i don't end up regretting this purchase
Sent from my DROIDX using XDA App
Click to expand...
Click to collapse
When you said charge fast you're referring to wall charge? Car charge? Or usb charge?
Stock X
Hey guys,
Figured I'd swing over here and give this a bump for a buddy of mine. Seein if this may be a slightly common issue.
The situation(for him): All on stock phone NO ROOT
- No charge on wall/home charger. Shows charge indication but does not actually charge whatsoever.
- No charge using PC usb cord to charge.
Again everything is stock and not currently running any app killers or really anything out of the ordinary as I can tell. The only thing he has purchased and is running that I am aware of is Launcher Pro. The issue has been brought to the attention of Verizon which is his carrier and he just received his 4th phone! Honestly thats the only reason I'm posting an inquiry into this hear. A simple google search results shows others with similar issues(posted link at bottom). He has purchased a new battery and wall/home charger along with another USB cord. All 3 phones he has had produced the same issue with all of the charge accessories(4th phone just received so no tests as of yet, but i put money on it doing the same thing). Verizon has been willing to replace every phone so thats not a problem but seriously! Is that the only answer?
any help is appreciated in advance
http://www.google.com/search?q=MOTO...s=org.mozilla:en-US:official&client=firefox-a
There are two charging indicators, no lights! One is on the status bar, you'll see a lightning bolt through the battery meter, and on the lock screen it will say charging as well with a %.
Absolutely, yes sir. Both indicators(lightning bolt in battery, and battery charge indicators) light up and show charging. Although once phone is unplugged it will keep whatever the charge level indicates for a random amount of time usually between 1min-15mins then the battery indicator drops immediately and shows an almost dead battery. As in charge shows 80%, unplug and within mins phone shows 10%.
Also:
- There are no other indicators of charging other than those mentioned (as it should be).
- The phone connects to PC just fine for mass storage. Files transfer with no problems.
thanx again!
So... which one is it? First you say no indicators, and now there's indicators but it just doesn't hold charge. is VZW replacing the phone or the battery? sounds like a bad battery to me.
My apologies you are correct *edited post* i meant to say it does show charging as in you see the lightning bolt and everything even the battery icon fills to show a "fuller" battery although that stat drops almost immediately after unplugging.
As in replacements they replace the phone and battery as well. I know its the 3rd phone so far with the same problem.

[Q] Help! Battery won't charge

Need some feedback, any one has had a bad battery yet? I had mine charging up to 85% yesterday and went back to bed thinking that today (sunday) morning will wake up and do some early stuff but I woke up late and had a dead Streak next to me. I left it charging overnight (I know it was only 15%) but you never know when you're going to need that extra juice. I tried turning it on, no luck, took the batt out tried turning on with only the mains plugged in, no go, I had blinking LEDS for a short moment then it turned off and that was it until I decided to jump start the phone (I don't recommend doing this to no one) with a BB Bold Battery (3.7V 1500mAh) all of a sudden I get the battery with exclamation mark, like I had a dead battery, I've only had the device for 2 weeks, also this is a Beta Unit I bought "AS-IS" but the problem was a simple restore and not the battery. now I manage to charge the battery in a raw way, just hot wired into a 4.2v DC. now the big question...
I'm at 40% battery it is draining very little, I would even say it is under normal operation, but i can't tell I don't have a SIM on it ATM. but I checked on "spare parts" to see status of the battery and it all seems ok but the bit that says BATTERY STATUS: discharging
No matter where I plugged the wire it is discharging, the phone is being detected on windows/mac any computer I plug, the phone does detect where the source is coming it says AC when I plug into the charger that came with, if I plug it into the USB of the computer it does says USB but it will never say charging, I even transfered files to the phone to test the wire, seems to me I have a crappy battery but just need more feedback, anyone has had this problem before? on any phone should I call Michael Dell and order another batt?
P.S. I have a BB Javelin had the same problem did jump started the battery and now the mobile is charging no probs and it DOES hold charge.
UPDATE: Ok guys any of you running 2.1 (8105) on your USA Beta (probably regular too) and have this issue about not charging, I went back to 1.6 (4399) issue is gone, I also had the crazy screen couldn't unlock/answer phone, will see if that is gone too, more than likely it is but I'm not 100% sure.
if it wont charge using usb or mains but only by jump starting it, then the streaks charging circuit is most probably f***ed.

Crash and red led with car charger

Today my phone chrashed twice when starting navigation while on the car charger. Screen went black, battery charging icon appeared, red led showed. A second attempt gave the same result. I also noticed the LED shining red... was rather afraid. And decided to restart without the charger, start navigation, and no crash.
After unplugging the charger, the screen stayed on the battery icon for a while. I could reboot the phone with the power button.
It woked okay a few times before but maybe the battery charge state was different, or I started navigation before plugging the charger in.
So, I won't use that charger (Samsung CAD300UBE rated at 5V 700mA) again. But why would it crash? The phone running on just charger power (which is insufficient) and crashing - perhaps to prevent damaging the battery with shallow charge cycles? I estimate the charge left when this happened at 80%.
So be careful which charger you use. Does anyone have a similar experience?
Im having same issue, but my phone wont boot up.
Any fix?

[Q] Charging Problem

Hi,
By battery was running low so i turned the tablet off, plugged it in and went out. When i came back i turned it on only to find that the charge was at the same level as when i left it. I first thought it was the charger, but after testing it was fine. On plugging the charger back in the battery symbol comes up and shows that it is full, before the screen goes black for a short period before the symbol comes back up again showing it is full (Im unsure if it normally does when charged as i cant remember)
I then turned the tablet back on and left it to charge. The device charged slowly, but when i checked the battery status the tablet claimed that it was NOT charging.
Im worried that when it runs down it will not charge to turn back on. On the other hand it might recognise the battery is flat and charge normally.....
Anyone got any suggestions?
Update: I left it on and plugged in overnight and it charged back up to 100%, albeit very slowly (I woke up once and checked and it had only reached 75% after about 4 hours).
So still not sure what to do. Factory reset?
Even i had the same problem
Try changing ur usb cable,
it worked for me
Stock USB cable lasted one day for me. Absolute garbage. No problems using the stock cable from my ancient HP Touchpad.
Barking_Mad said:
Update: I left it on and plugged in overnight and it charged back up to 100%, albeit very slowly (I woke up once and checked and it had only reached 75% after about 4 hours).
So still not sure what to do. Factory reset?
Click to expand...
Click to collapse
Sorry to jump on a fairly of thread, but....
Hi Barking Mad,
Did you ever get to the bottom of your particular charging issue? I've bought a TN7from ebay, and I'm having ng exactly the same problems as you described. Not really charging when turned off and the screen showing the charging symbol for a couple of seconds before going black and then showing the same symbol again. It will charge whilst turned on, albeit it very slowly.
I was just hoping you may be able to shed some light on my problem for me!
Thanks
David
davej83 said:
Sorry to jump on a fairly of thread, but....
Hi Barking Mad,
Did you ever get to the bottom of your particular charging issue? I've bought a TN7from ebay, and I'm having ng exactly the same problems as you described. Not really charging when turned off and the screen showing the charging symbol for a couple of seconds before going black and then showing the same symbol again. It will charge whilst turned on, albeit it very slowly.
I was just hoping you may be able to shed some light on my problem for me!
Thanks
David
Click to expand...
Click to collapse
make sure you use a hi capacity charger 1A plus most phone chargers are too low and will only trickle charge when the unit is off, also my four came from ebay with no power faults and I patched a QI charger inside the casing as the usb ports had failed.
I'd do that to any tn7 now as the port is just too fragile and might be needed for an emergency recovery.

Strange Problem with Charging my S8

Yesterday, my S8 said that there was moisture in the charge port. I look in there and saw that there was something in there, I tried to blow it out several times but managed wipe it out with a handkercheif. After that I swiped the notification and it didn't come back again.
At night time, I plugged my phone to the charger to see that after the phone's screen went off, it stopped charging to come back again when the phone screen turned on. It kept repeating this cycle. But when I unlocked the phone it continued to charge until the phone's screen turned off.
I changed the charger, it charged even when the screen was off. Also, it worked when I tried to use a powerbank. But when I used the packed in charger, it kept repeating the cycle.
Thinking that it might be a bug, I restarted the phone to see it's fixed.
I closed the phone to switch it on this morning. But before I switched it on I plugged the charger to see that it gave the "Drop" icon meaning that there is moisture in the port. Then I switched the phone on. The problem came back! It didn't charge when the phone's screen was off. After I tried to charge it with another charger, I plugged the original charger back. It worked even when the screen was off.
To be sure there wasn't anything stuck in the portI closed the phone, filled the port with water, waited untill its dry and plugged the charger. I stopped giving me the "Drop" icon and started charging the phone.
After that, I turned on the phone and plugged the charger. The problem was fixed!
But "was" fixed... After a while, the problem still persists.
If you can say what might be causing this, thank you!
I think, the problem cause is Fast Charge 2.0
Now I opened the Advanced Battery Options to disable the fast charging, but it turns out that is was already disabled! But wait, it says that its "Fast Charging". To enable it, I unpluged the USB-C. It enabled itself! After plugging the cable back, the problem is solved. At least for the time being.
Some interesting stuff is going on with this phone XD
I got similar problem. After connecting charger phone says fast charging blablabla and after 5 seconds charging is stopped and then after 1 second it charging again but with no fast charging. I've tyied few diferent chargers and cables also i've cleaned usb c port wiith isopropyl alcohole with no luck. Fast charging missing. Restart and switching on/off fast charging performed few times - no luck. Must be a bug in system... any ideas folks??
well i dont have does issues with my s8... but it did once happen that phone didnt want to fast charge but after repluging the cable issue was solved...i would advice u to take ur device to waranty service cuz solving problems on ur own is not acceptable and ur device shouldnt have those issues.

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