Database Users

Charger port broke?

Any solution to this:
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I'm trying to sell it, but it's pretty hard to sell since you can't charge it!

Kenny Pollock said:
Any solution to this:
I'm trying to sell it, but it's pretty hard to sell since you can't charge it!
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Ouch!
If you have mad soldering skillz, you could try taking the phone apart, then buying a new USB jack from Mouser Electronics or DigiKey. That's assuming that HTC didn't use a proprietary connector and that the PCB wasn't damaged when the connector broke.
Otherwise, I'd say it's time to test your mad Google skillz to find a repair shop.

Maybe I can sell it here? Someone has to know how to fix it...

How exactly did this happen?
When I go to bed I charge my phone, and usually plug it in, in the dark.
I'm always worried about screwing it up so I do it very gently.

I'm the same way...
My cousin pushed the charger port in or something when I was sleeping... I woke up pissed. Went and bought a Sidekick 3, they're nice phones too.

Wow...I did the EXACT same thing ^_^ I just sent it in the Cingular customer support and they repaired it. Since they determined that it was from physical damage they made me pay for repairs but it was less than half of the full retail price so not too bad ^_^

Pocket PC Techs list USB port replacement as a standard repair for $60 (with a exception note regarding possible extensive/internal damage). You can check it out at http://www.pocketpctechs.com/main~unit~HTC_Wizard-511~area~repairs~item~REP-USBCON01.htm

That happened to mine when i dropped it off the desk with the chrging cable in, landing with full force on it.
Once you manage to get the stupid thing open (they like to make it tricky!) it's easy enough to re-solder. The pads are very close together though, so make sure none accidentally connect to their neighbour.

mr_Ray said:
That happened to mine when i dropped it off the desk with the chrging cable in, landing with full force on it.
Once you manage to get the stupid thing open (they like to make it tricky!) it's easy enough to re-solder. The pads are very close together though, so make sure none accidentally connect to their neighbour.
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That have happened to me two times in a month.
I have to be more careful.

Me 2
Same happened to me, sent it off for repair, got lost in the post sumwhere, tmobile said i had to have a motorola l6 instead, spent all day on tech support, emaild director, got contacted by secretary, new wizard, got secretarys personal number.
And that in a nutshell it what happened 2 me.
8) :lol:

Volume rocker broken

Dont know how it happened. There is no physical damage so maybe htc will replace it. I wonder if i should flash my phone back to stock before i send it in, that is if the will fix it.
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I'd recommend flashing back to stock before sending it in, just to be on the safe side.
I also wouldn't expect them to fix it, as they'll call it physical damage, and not a factory defect.
You might just be able to find a cheap battery cover on ebay to replace that one. It would work since the volume rocker is contained in the battery cover

yea i got lucky 2 years ago and sent my htc tilt in because the usb connector was broken. it took a few calls to find someone that would fix it for free. Hope i get lucky again.

Definitely qualifies as physical damage...

Don't send it in. Go to an ACTUAL sprint store and ask for a new battery back. Hell, if you call customer care they might even send you a new battery back, but you're guaranteed to get one in store.
No muss, no fuss, they'll just hand one over. Service & repair stores will have better odds of having one for you.

Htc support was no help and sprint was no help. Im definitely getting insurance on my next phone and beating the hell out of it and keep getting replacements. Luckily the product manager that i talked to 2 years ago on the phone still works there and sent me a spare one that he had.

Has any one else had issues with that rocker? I wouldn't be surprised if this had happened more often. It feel flimsy to me. I am always afraid Ill break it when I pull the battery.

Flexte, did you do as I told you? I simply cannot imagine that you went to an actual sprint store and they turned you away.

jesus, is the damn phone all cheap plastic? we have broke volume buttons, dust under our lcd's and paint chipping on the end buttons. id call these pretty serious defects. did htc do a rush job on these for sprint? this keeps up im looking into a more solid built phone despite loving the hero. im also on my 2nd phone becuase of the dust collection.

yea an sprint store but mostly service and repair would have given you a new battery back. i have people come in to my store couple times looking for chargers and stuff. on a side note ive had my phone since before launch goes in and out of my pocket and i alwayssss hit the end call button, and my phones in perfect condition lol.

Battery cover clicks, cracks, pisses me off

Hi guys,
I'm having this problem and I would like to know if it's happening to someone else. There are certain parts of the battery cover that will click and crack when pressed. They're basically the phone's "temples" (the top part of the phone's sides) and the area around the headphone jack, as shown on this pic:
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It's pretty irritating, since that's basically the area I use to grab the phone and get it out of its case. Do you get it too?

I don't have this problem. But I expect people will get the same problem if they open the battery cover too many times. You can try calling HTC to see if you can buy a battery cover from them.

mine does it. Didn't at first, now it does. No big deal.

Thanks for your replies guys, glad to know that at least one more person has this problem too
Rvinny, have you ever dropped your phone? I have, and fear both things might be related.

I've dropped it like four times now and mine doesn't creak. I am probably the pickiest person in the world too, but I have to say... the build quality on this phone is pretty solid... its just too bad they used the worst speakers ive ever heard in a mobile phone before. Bet the speakers on the desire will be good though ... bastards...

mine clicks in the same spots.
i've been thinking about getting a replacement battery cover.

easy fix - put a miniscule amount of electrical tape right under each of the corner tabs on the battery cover to use as a padding/buffer. result - solid feeling phone, no more flex.

denimjunkie82 said:
easy fix - put a miniscule amount of electrical tape right under each of the corner tabs on the battery cover to use as a padding/buffer. result - solid feeling phone, no more flex.
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Dude, it worked! you saved my phone!

NOOO! What is happening to my screen?!?

Out of nowhere I got one line. Then a few weeks later another and now there are 3!
Anyone else experienced this and do you know the cause/fix?
Problem is I bought my phone (G935F) through eGlobal in China. I had faith in Samsung as I never had any issues with their products. Now that I ended up with my first faulty product, I am faced with sending it back to China. Unless Samsung UK will cover the warranty...No idea how it works.
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Haskren said:
Out of nowhere I got one line. Then a few weeks later another and now there are 3!
Anyone else experienced this and do you know the cause/fix?
Problem is I bought my phone (G935F) through eGlobal in China. I had faith in Samsung as I never had any issues with their products. Now that I ended up with my first faulty product, I am faced with sending it back to China. Unless Samsung UK will cover the warranty...No idea how it works.
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Yeah same problem the LCD is coming loose I bet if you push down hard towards the top of phone by the "G" in Samsung under the ear piece it will go away. Have you dropped it out day on it? Either but parts on Amazon and learn the repair or pay hefty to have it done at a shop. I'd honestly first off putting a heat gun on it while there's added pressure and see if it will re glue it self. I had a bunch of lines on mine and it cleared up a lot but unfortunately not all lines. Good luck

Thanks for the reply. Yes, one of the lines go away if I press in exactly that spot.
I'm not brave enough to start a DIY repair - since it's under warranty, I don't see why I would have to pay anything. It was never dropped - I cherish it like my life depends on it!

Haskren said:
Thanks for the reply. Yes, one of the lines go away if I press in exactly that spot.
I'm not brave enough to start a DIY repair - since it's under warranty, I don't see why I would have to pay anything. It was never dropped - I cherish it like my life depends on it!
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Download a pixel filter from the playstore to prevent any new ones from appearing especially useful for phones that have screens on for a great length of time helps safe battery and screen quality.

dtla_bartender said:
Download a pixel filter from the playstore to prevent any new ones from appearing especially useful for phones that have screens on for a great length of time helps safe battery and screen quality.
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Too late. Today the screen completely died. Phone works fine (I can take calls), but screen is just black.
Went to the Samsung help centre and they said I need to send it back to the seller (not a UK model).
So back to china at my own expense - or bite the bullet and pay for the fix, but I have no idea what that might be
Gutted....

Its a faulty screen. exactly same happened to me. first the lines then screen completely died. Had to rush to Samsung service centre. They had to change the whole screen. Luckily mine was in warranty so got the screen changed free of cost. All the best !

Keep an eye on your charger!

Hi guys just a precautionary here, today I was sitting in my room with my girlfriend to suddenly see a flash and hear a pop, something inside the pixel wall plug exploded and it was smelling of burning, on removal of the plug I noticed that there was electrical skid marks!
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Sounded like a capacitor blowing and there was more than sufficient surge protection in place.
Additionally, the phone wasn't even plugged in at this point, just the plug itself!

This issue needs to be reported to Google.

CyberLykan said:
This issue needs to be reported to Google.
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Don't worry, I got straight onto my carrier in the UK (EE) and they have a special department for potentially dangerous handsets and accessories. I have sent the image over to them and I'm waiting to hear further action. At the moment my girlfriend is sitting without a charger so we'll see what they come back with and I'll ask them if they passed it on.
If that fails, I'll try find a way to report it but I doubt there is a straightforward way to do that since the huge scale of Google.

stevob21 said:
Don't worry, I got straight onto my carrier in the UK (EE) and they have a special department for potentially dangerous handsets and accessories. I have sent the image over to them and I'm waiting to hear further action. At the moment my girlfriend is sitting without a charger so we'll see what they come back with and I'll ask them if they passed it on.
If that fails, I'll try find a way to report it but I doubt there is a straightforward way to do that since the huge scale of Google.
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You can swipe left within settings and get connected to a Google support representative quite quickly. This needs to be reported directly to Google from the consumer. They honor warranty no matter where the handset was purchased. Albeit the method in which it is resolved depends on where it was purchased, but they are very helpful.

Go ahead, report to Google. Just do it!

bush911 said:
Go ahead, report to Google. Just do it!
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Reported it last night to Google via the method mentioned, they didn't seem to have a care in the world and only offered for me to get a replacement unit if I purchased a new one and they would reimburse the price. Tried to mention my safety concern but just got brushed off with "a specialist will be in touch"

Dont forget that EE will have a direct Merch channel to Google. So will beable to get a bit more sense out of them about it
If not, you can complain further up the chain. CEOemail will help if you need CEO email addys
But thats only if you have to complain further