Any solution to this:
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I'm trying to sell it, but it's pretty hard to sell since you can't charge it!
Kenny Pollock said:
Any solution to this:
I'm trying to sell it, but it's pretty hard to sell since you can't charge it!
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Ouch!
If you have mad soldering skillz, you could try taking the phone apart, then buying a new USB jack from Mouser Electronics or DigiKey. That's assuming that HTC didn't use a proprietary connector and that the PCB wasn't damaged when the connector broke.
Otherwise, I'd say it's time to test your mad Google skillz to find a repair shop.
Maybe I can sell it here? Someone has to know how to fix it...
How exactly did this happen?
When I go to bed I charge my phone, and usually plug it in, in the dark.
I'm always worried about screwing it up so I do it very gently.
I'm the same way...
My cousin pushed the charger port in or something when I was sleeping... I woke up pissed. Went and bought a Sidekick 3, they're nice phones too.
Wow...I did the EXACT same thing ^_^ I just sent it in the Cingular customer support and they repaired it. Since they determined that it was from physical damage they made me pay for repairs but it was less than half of the full retail price so not too bad ^_^
Pocket PC Techs list USB port replacement as a standard repair for $60 (with a exception note regarding possible extensive/internal damage). You can check it out at http://www.pocketpctechs.com/main~unit~HTC_Wizard-511~area~repairs~item~REP-USBCON01.htm
That happened to mine when i dropped it off the desk with the chrging cable in, landing with full force on it.
Once you manage to get the stupid thing open (they like to make it tricky!) it's easy enough to re-solder. The pads are very close together though, so make sure none accidentally connect to their neighbour.
mr_Ray said:
That happened to mine when i dropped it off the desk with the chrging cable in, landing with full force on it.
Once you manage to get the stupid thing open (they like to make it tricky!) it's easy enough to re-solder. The pads are very close together though, so make sure none accidentally connect to their neighbour.
Click to expand...
Click to collapse
That have happened to me two times in a month.
I have to be more careful.
Me 2
Same happened to me, sent it off for repair, got lost in the post sumwhere, tmobile said i had to have a motorola l6 instead, spent all day on tech support, emaild director, got contacted by secretary, new wizard, got secretarys personal number.
And that in a nutshell it what happened 2 me.
8) :lol:
Related
Dont know how it happened. There is no physical damage so maybe htc will replace it. I wonder if i should flash my phone back to stock before i send it in, that is if the will fix it.
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I'd recommend flashing back to stock before sending it in, just to be on the safe side.
I also wouldn't expect them to fix it, as they'll call it physical damage, and not a factory defect.
You might just be able to find a cheap battery cover on ebay to replace that one. It would work since the volume rocker is contained in the battery cover
yea i got lucky 2 years ago and sent my htc tilt in because the usb connector was broken. it took a few calls to find someone that would fix it for free. Hope i get lucky again.
Definitely qualifies as physical damage...
Don't send it in. Go to an ACTUAL sprint store and ask for a new battery back. Hell, if you call customer care they might even send you a new battery back, but you're guaranteed to get one in store.
No muss, no fuss, they'll just hand one over. Service & repair stores will have better odds of having one for you.
Htc support was no help and sprint was no help. Im definitely getting insurance on my next phone and beating the hell out of it and keep getting replacements. Luckily the product manager that i talked to 2 years ago on the phone still works there and sent me a spare one that he had.
Has any one else had issues with that rocker? I wouldn't be surprised if this had happened more often. It feel flimsy to me. I am always afraid Ill break it when I pull the battery.
Flexte, did you do as I told you? I simply cannot imagine that you went to an actual sprint store and they turned you away.
jesus, is the damn phone all cheap plastic? we have broke volume buttons, dust under our lcd's and paint chipping on the end buttons. id call these pretty serious defects. did htc do a rush job on these for sprint? this keeps up im looking into a more solid built phone despite loving the hero. im also on my 2nd phone becuase of the dust collection.
yea an sprint store but mostly service and repair would have given you a new battery back. i have people come in to my store couple times looking for chargers and stuff. on a side note ive had my phone since before launch goes in and out of my pocket and i alwayssss hit the end call button, and my phones in perfect condition lol.
Hey folks!
It seems that my X10 is dead. I can't charge it anymore. I tried another wall charger and usb charging and i only get the red LED flashing 3 times. When plugging in the cable, it seems very loose so i guess the micro-usb port is broken.
Many people are having this kind of problem and i think it's caused by a constructional flaw with the plate and the charging port. it's very sensitive for shocks.
So ~1 month ago i sent my X10 to SE for fixing the problem, i still have my warranty. They sent it back saying that it hasn't been fixed becuase i dropped my phone and so it's my fault.
Well i did never drop the phone and i always covered it in a protective cover.
They sent a picture with it to "prove" it. Here it is :
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The red stuff is some stabilisation and it's broken.
I've been in contact with SE lately and i literally begged them to fix it using my warranty. Today they denied it saying once again, it's my fault because i dropped it.
I've been reading through many forums and i read that it's a common problem with the X10. They have to burden to proof that i REALLY dropped it (there are no marks on there because i did never drop it). I have the idea of point out that it's a common problem with that *** micro usb port (constructional flaw).
What should i do? Any suggestions?
Thanks in advance!
The X10s body easily shows signs of being dropped due to it being plastic (i.e if you drop it onto concrete ). I've dropped my X10 several times and the plastic is dented and chipped all over the place.
I don't know if I can give any suggestions as to what you can do, but if your phone's body is pristine then that should be proof enough that it hasn't been dropped.
If you have any consumer protection agencies in your country, contact them.
yeah we have some kind of that here. that would be my last option.
If you got it on contract chances are you can get a replacement through your carrier (in Canada I think its for 1 year)
I dont know if its just the store I go to (Kaahumanu Maui, if youre lucky enough to be here) or if its sprint policy to help the customer out. When i first got my phone in June I jacked it up starting with getting water under the screen from the retarded protector kit, and secondly messing up the root process and bricking it. I took it back and told them Norton antivirus kept asking for a password which i never did put in (really did happen) but I didnt mention it happened during the root process which screwed the whole thing up... They tested it it wouldnt get past fastboot so they Just handed me a new phone no questions asked and for $0.
Screw up two on my part. I have been trying to get hdmi working with no luck. So the genius I am decided to clean the port with a qtip soaked in alcohol. It didnt work. So I unrooted and took it back to the store. Told them the Hdmi isnt working and I dont have insurance. They check it out and see the water indicator inside the phone (right next to the hdmi port! so dont clean it with anything wet) was red, also the hdmi connections were corroded. But the tech tells me dont worry usually you would have to just buy a new phone but this is what we will do. Pay $35 now and we will say we fixed your phone, then you can add insurance as its allowed after a repair. After that they just reported that I needed a new phone haha so i got a new phone for about $50. Im cancelling the insurance after a couple months and I get the new one all rooted and set up . Hope your experience is as good as mine.
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Sent from my PC36100 using XDA Premium App
beesneazy said:
Sent from my PC36100 using XDA Premium App
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Lol.
What a gypsy.
Sent from my PC36100 using Tapatalk
Or...just call, complain about the slow data speeds and they'll just offer to swap out your phone, since that's obviously cheaper than actually fixing their network.
I believe I have a logical explanation. I about 2 months ago, found a sprint store that would do service on my phone. While there they informed me that sprint had up until that time, (about 2 months ago) had a very loose warrenty exchange policy. The phone could have physical damage, and as long as you reported a "Warrenty Issue" they would exchange it. They tightened it up, any signs of physical damage they won't service it. If the power button area gets 2 cracks, they won't service it. It was nice of them to do that little paperwork shuffle to get you insurance. good luck!
You know you love your phone too much when you take it with you everywhere you go...
No I wasn't taking a selfie on the toilet!
Anyway, I tried to dry it off as fast as I could but you can't open it easily and I couldn't turn it off before it started acting funny (green then blue LED alternating)
So, went online to read about what might be done about it and not sure what is legit or not.
AT&T 2yr contract purchased on launch day
No, I don't have insurance. Currently won't power on.
Any suggestions?
My plan is to buy Nexus 5 off contract or try Swappa for LG g2 though I see that Verizon has it for 450 off contract at the moment.
I really loved my G2, poor thing sitting in a bag of rice right now, lol!
(sorry about the one sentence paragraphs)
Sorry about your issue, but how is anyone to help you exactly?
Nothing much you can do. But wait and let it dry a couple of days/week. Sad thing with unremovable batteries you can't take them out, and thus minimize damage.
To my knowledge there is no insurance for this, even if the seller says everything is covered . Sorry. It sucks.
Do note that by swapping it you give someone else headaches with faulty phone.
exacly the same thing happend to me..
I dropped my phone in a bucket of water as well.... best thing to do is open it and blow dry... alot of people are against this method because of warping the internals but all you have to do is watch out to not blow dry it to much.... if ur scared of blow drying try putting it in a bag a rice for about a week if its opend even better... mine worked a day after but was acting funny for about a week.. now its been a month and the only thing that stayed messed up is the power button.. thank god for knock on or else i would have been screwed lol Good luck and have 0patience,.. it shall work again..
Ps.. dont turn it on much or u have a higher probability of shorting out your phone n it will die forever... :crying:
Put it in rice for a few days
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Jokes aside, do not try turning it on just yet, just let it dry.
The alternating led simply means it has been in water not to state the obvious but there is nothing you can do because 1 its been opened 2 water damage sticker plus crossed circuit has been tripped as well so i hate to say this but brother your screwed rice is your best bet
replaced with... same model of course!
@bachera. I only meant to use swappa to buy a new phone and not to swap / sell my dead phone.
I ended up buying a used g2 from craigslist instead of a new n5. Perfect condition and all is well. I even have a new data cable that isnt chewed through by my bird so I'm glad my old phone took a dump!
Same here
Sent from my LG-D801 using XDA Premium 4 mobile app
Hi guys just a precautionary here, today I was sitting in my room with my girlfriend to suddenly see a flash and hear a pop, something inside the pixel wall plug exploded and it was smelling of burning, on removal of the plug I noticed that there was electrical skid marks!
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Sounded like a capacitor blowing and there was more than sufficient surge protection in place.
Additionally, the phone wasn't even plugged in at this point, just the plug itself!
This issue needs to be reported to Google.
CyberLykan said:
This issue needs to be reported to Google.
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Don't worry, I got straight onto my carrier in the UK (EE) and they have a special department for potentially dangerous handsets and accessories. I have sent the image over to them and I'm waiting to hear further action. At the moment my girlfriend is sitting without a charger so we'll see what they come back with and I'll ask them if they passed it on.
If that fails, I'll try find a way to report it but I doubt there is a straightforward way to do that since the huge scale of Google.
stevob21 said:
Don't worry, I got straight onto my carrier in the UK (EE) and they have a special department for potentially dangerous handsets and accessories. I have sent the image over to them and I'm waiting to hear further action. At the moment my girlfriend is sitting without a charger so we'll see what they come back with and I'll ask them if they passed it on.
If that fails, I'll try find a way to report it but I doubt there is a straightforward way to do that since the huge scale of Google.
Click to expand...
Click to collapse
You can swipe left within settings and get connected to a Google support representative quite quickly. This needs to be reported directly to Google from the consumer. They honor warranty no matter where the handset was purchased. Albeit the method in which it is resolved depends on where it was purchased, but they are very helpful.
Go ahead, report to Google. Just do it!
bush911 said:
Go ahead, report to Google. Just do it!
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Reported it last night to Google via the method mentioned, they didn't seem to have a care in the world and only offered for me to get a replacement unit if I purchased a new one and they would reimburse the price. Tried to mention my safety concern but just got brushed off with "a specialist will be in touch"
Dont forget that EE will have a direct Merch channel to Google. So will beable to get a bit more sense out of them about it
If not, you can complain further up the chain. CEOemail will help if you need CEO email addys
But thats only if you have to complain further