Database Users

Volume rocker broken

Dont know how it happened. There is no physical damage so maybe htc will replace it. I wonder if i should flash my phone back to stock before i send it in, that is if the will fix it.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}

I'd recommend flashing back to stock before sending it in, just to be on the safe side.
I also wouldn't expect them to fix it, as they'll call it physical damage, and not a factory defect.
You might just be able to find a cheap battery cover on ebay to replace that one. It would work since the volume rocker is contained in the battery cover

yea i got lucky 2 years ago and sent my htc tilt in because the usb connector was broken. it took a few calls to find someone that would fix it for free. Hope i get lucky again.

Definitely qualifies as physical damage...

Don't send it in. Go to an ACTUAL sprint store and ask for a new battery back. Hell, if you call customer care they might even send you a new battery back, but you're guaranteed to get one in store.
No muss, no fuss, they'll just hand one over. Service & repair stores will have better odds of having one for you.

Htc support was no help and sprint was no help. Im definitely getting insurance on my next phone and beating the hell out of it and keep getting replacements. Luckily the product manager that i talked to 2 years ago on the phone still works there and sent me a spare one that he had.

Has any one else had issues with that rocker? I wouldn't be surprised if this had happened more often. It feel flimsy to me. I am always afraid Ill break it when I pull the battery.

Flexte, did you do as I told you? I simply cannot imagine that you went to an actual sprint store and they turned you away.

jesus, is the damn phone all cheap plastic? we have broke volume buttons, dust under our lcd's and paint chipping on the end buttons. id call these pretty serious defects. did htc do a rush job on these for sprint? this keeps up im looking into a more solid built phone despite loving the hero. im also on my 2nd phone becuase of the dust collection.

yea an sprint store but mostly service and repair would have given you a new battery back. i have people come in to my store couple times looking for chargers and stuff. on a side note ive had my phone since before launch goes in and out of my pocket and i alwayssss hit the end call button, and my phones in perfect condition lol.

Help urgently needed

Hello,
I changed the housing of my HD and throw the broken one away. I was not aware that there some tiny parts that did not come with the spare part - so now I need this tiny silver metal/alu grid which is in front of the speaker on the top of the phone.
Where can I get one? Or do you have any other idea, what I could place there in order to avoid that dirt comes in?
Thanks!

Get a bit of fine stainless mesh from a hardware store or engineering supplier, maybe even an electronic shop.
You could also try a tiny bit of foam glued in there, just have to make sure what ever you use, it isn't touching the speaker driver

Well, all of this doesn't work that well. Are there any other ideas?
Or is it possible to purchase this part somewhere?
Or do you know, how this part is called in English? So that I can search a bit...

yes you could fashion a new one out, lucky its not part of the light sensor, but only sits beside it.
shame too, In my guide I have a specific photo showing not to forget to perform that task (much like not forgetting to reattach the camera when reassembling)
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
the easiest way to describe it in english is front speaker mesh
you could maybe get one from a mobile repair shop if they have any dead blackstones if you're lucky.
edit: I call it in my thread "front speaker piece grill" but i think that mesh is a better way if describing the part

Thank you!
Well, unfortunately, I have not seen your replacement guide before, in that case I would have been aware of that part.
Do you, or someone else, know some mobile repair shops that repair dead blackstones? Well, I phone HTC Germany and they connected me to Arvato, the shop which officially repairs HTC phones in Germany. But in contrast to HTC, they said they are not allowed to send out spare parts. But I could send it it and they repair it for around 150 Euros (!) for this tiny mesh! Unbelievable...

Look around for small business mobile repair shops, go visit them in person, and discuss with the persons there that you are technical and can competently repair your phone and that you would like to source parts but not pay for their labor.
thats what I did, if you have any markets, its a good place to find these sorts of repair shops which have people who are kind enough to sell parts without obligatory labor and labor charges.

Ok, I contacted every HTC repair shop I found on the Internet from around the world. Most of them did not answer and the others don't have this part.
Do you have a repair shop around? If so, could you give me some email adresses so that I can contact them?

I just had the same problem... I didn't know the new screen with come with the speak mesh... now i have no idea where to get one.

I see qwertylesh is from Melbourne... I am from Melbourne too. Can you please tell me how you repaired yours qwertylesh... thank you.

My screen is doomed - oil spot

I have my phone for about 7 months, almost one fourth of the time I held my phone in my jeans, without a case, only a vikuti screen protector and a silcone case.
Now, For a month or so, I have this oil spot under my screen. Asked around, searched and tried the duct tape methods without any luck. I even tried a suction cup I have from my gps car holder.
Not a change. So as soon as I get some cash I will see how much would this cost to fix or I will look into buying another phone. Maybe a sgs2.
Don't carry the phone in your pockets. You have been warned.

nemuro said:
I have my phone for about 7 months, almost one fourth of the time I held my phone in my jeans, without a case, only a vikuti screen protector and a silcone case.
Now, For a month or so, I have this oil spot under my screen. Asked around, searched and tried the duct tape methods without any luck. I even tried a suction cup I have from my gps car holder.
Not a change. So as soon as I get some cash I will see how much would this cost to fix or I will look into buying another phone. Maybe a sgs2.
Don't carry the phone in your pockets. You have been warned.
Click to expand...
Click to collapse
post a pic or something ! what exactly is it ??

It's also called rainbow spot. Here is a pic I found on the net on another phone that has the same problem, only that my spot is a lot smaller.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}

I had this, exactly the same, done it in pocket. but it was fixed under warranty.
before i sent it off however i tried bending the phone in half and the spot disappeared.
Now I dont suggest that anyone should do this.
But if you were going to get a new phone anyway, you could try bending with slightly greater force. (away from your eyes and with gloves on( it is glass))
Else there are threads which talk of replacing the screen, for techie types.
Good luck

thats not HD2

I've had the same problem twice, all you need to do is send it back to HTC and they will fix it for you...
But you will lose your phone for a week.
On the paper the send back with my HD2 they diagnosted it as "Newton rings".
You could google that and try to find another solution, if you don't want to lose your phone for a week or if you dont have warrenty anymore.
Good luck

I have bought the phone ~3-4 months old, without warranty. Now it is almost a year old.
Ok, let's say I want to keep this phone, if I want to replace a part, what part does it need to be replaced? Where do those newton rings appear? On the digitizer or on the lcd screen?
And if it's the screen, I've read that sharp lcd's are better. Where to find those for a nice price?
edit: Would it be a bad idea to buy from china wholesale sites if searching after the sharp lcd's part number? 60H00295-00P
Did anyone do this?

Display comes out of chassis!

Today I was noticing a really strange thing about my display.
When the S4 is lying flat on the table and you look at it from the side you can see that the display is curving out of the chassis. It is hard to explain but the display is not even with the chrome/plastic rim (the one just above the surrounding metal frame) as it should, it stands out (about 1mm). I can push it back into the chassis so that it is perfectly even again but after a fews seconds it stands out again. It seems like the display is glued into the chassis but the glue isn't gluing any longer and the display is slowly working its way out of the chassis.
Does anybody know what I mean?
Or has experienced anything similar?
I wasn't able to take a nice picture of what I mean, you just can't see it in my pictures. But I found a picture of a HTC One with the same problem. I hope you guys can get the idea.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}

E_Cartman said:
Today I was noticing a really strange thing about my display.
When the S4 is lying flat on the table and you look at it from the side you can see that the display is carving out of the chassis. It is hard to explain but the display is not even with the chrome/plastic rim (the one just above the surrounding metal frame) as it should, it stands out (about 1mm). I can push it back into the chassis so that it is perfectly even again but after a fews seconds it stands out again. It seems like the display is glued into the chassis but the glue isn't gluing any longer and the display is slowly working its way out of the chassis.
Does anybody know what I mean?
Or has experienced anything similar?
I wasn't able to take a nice picture of what I mean, you just can't see it in my pictures. But I found a picture of a HTC One with the same problem. I hope you guys can get the idea.
Click to expand...
Click to collapse
Better don't fix it yourself, just bring it back from where you bought it and ask to fix it.
This is unacceptable for a flagship device and should be replaced/fixed under warranty.

What he said.
Send it back mate. Don`t be tempted to touch it, just ring your provider up and tell them. They are obliged to do it under warranty

Never mind.. my silly mistake.

Dean-xXx said:
Better don't fix it yourself, just bring it back from where you bought it and ask to fix it.
This is unacceptable for a flagship device and should be replaced/fixed under warranty.
Click to expand...
Click to collapse
Will return it under warranty.
The reason I was starting the thread was because I wanted to know if this is a known S4 issue. If other users are experiencing similar problems. Because when there is a chance that this will happen again and again then maybe I'll leave Samsung and go for another device...

E_Cartman said:
Will return it under warranty.
The reason I was starting the thread was because I wanted to know if this is a known S4 issue. If other users are experiencing similar problems. Because when there is a chance that this will happen again and again then maybe I'll leave Samsung and go for another device...
Click to expand...
Click to collapse
No it's a know issue, just happened to be a manufacturing defect.

Try heating it up with a hairdryer and try to push it back into place. The heat will make the glue sticky again so hopefully it will work.

krico said:
Try heating it up with a hairdryer and try to push it back into place. The heat will make the glue sticky again so hopefully it will work.
Click to expand...
Click to collapse
Thanks for your advice, but because I'm (as already mentioned) still under warranty I won't try anything risky as that

Just replaced my glass, please DON'T do what I did!

So, anyway. I dropped my brand new S4 two days after getting it. Had not gotten my case yet so it bit the dust in a big way.
Hit on the corner JUST right so that the cracks spiderwebbed the whole screen.:crying:
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Called AT&T to find out just how crappy and worthless their insurance is - $6.99 a month buys you the privilege of paying a $199 deductible to get anything out of them.
Oh well, glad my company had not wasted the money on that BS! And I will make sure we never do pay for that.
Ordered a glass replacement kit from Amazon THIS ONE and it comes with literally everything you need but a blow dryer/heat gun. It even comes with enough double-sided tape to do about 20 phones
Watched a number of YouTube videos to see how it is done and finally found one that did not show a complete dismantling of the phone (which I suspected was overkill anyway unless you are replacing digitizer) and went that route.
It was a long and difficult process (about 2 hours total), but I did manage to get through it OK. Until the end.
I was so excited to be almost finished and so anxious to get the new glass on that I did not look carefully enough at the glass before putting it on.
Since this aftermarket glass had no "Samsung" name on it, I accidentally put the damn thing on backwards!
So the menu and back buttons are swapped (no biggie since I know which is which without looking) and the front camera is covered up with black.
I figure it is not the end of the world since I NEVER use the front camera anyway and I am sure I will need to replace it again eventually so I will correct it then.
So, any of you who have broken their glass - go ahead and do the replacement yourself. If even someone as clumsy and retarded as I am can do it, screw it up and still make it work, I figure ANYONE CAN.
At least I provided my wife with something to laugh at and a funny story to tell her friends at work.

Thanks for telling the story sir. The first picture of the broken display is bone-freezing !

What about the proximity sensor adn light sensor for the auto brightness? Aren't those also disabled?

Skipjacks said:
What about the proximity sensor adn light sensor for the auto brightness? Aren't those also disabled?
Click to expand...
Click to collapse
Excellent observation!
Probably so, just haven't noticed I guess. I may have to go ahead and get another piece of glass and redo it sooner rather than later.
Of course it will be a lot easier with none of that UV bonded adhesive to hack through this time. If I thought I could get the existing one off without breaking I would probably try it right away.