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I see a lot of misinformation being thrown around, so I'll just compile this little FAQ on how everything actually works. Feel free to point out anything I've left or any mistakes you think I may have made.
Q: What exactly is "Sprint insurance"?
A: Sprint TEP insurance is a combination of two things, ESRP and ERP. ESRP stands for Equipment Service and Repair Plan. ERP stands for Equipment Replacement Plan.
Q: So what's the difference?
A: ESRP is anything in a Sprint repair location. Including but not limited to part replacement, software updates, and advanced exchanges. Anything software related (such as updates, resets, etc) are always free. If you do not have ESRP or the full TEP, you may be charged $35 to replace a part or exchange the device.
ERP is everything else outside of that, which is handled by Asurion. This includes lost/stolen, liquid damaged, and physically damaged beyond repair. Depending on the type of device, there would be a $50 or $100 deductible to replace it. Usually, the replacement device is overnighted to you.
Q: So about the Evo and it's charging port, what is that covered under?
A: It depends. The technician would have to take it apart and look at it. If the charge port is broken cleanly free from the board, it's a known issue and can be replaced free of charge, even without TEP/ESRP. If the solder joints appear damaged and circuit board is peeled, it is not covered in-store and you would be referred to Asurion for ERP.
Q: Cracked screen?
A: No longer covered under ESRP, as per policy. Referred to Asurion. Sometimes a one-time courtesy screen replacement can be done, but the ESRP/TEP rules also apply in terms of a $35 charge.
Q: But what about warranty?
A: Warranty only applies to one thing in terms of Sprint: Batteries. 1 year after the initial activation of the device, a defective battery may be exchanged. After that one year, the system will not populate a replacement battery. As far as anything else with the actual device, the manufacturer warranty is not honored. If you think your problem would be covered under the warranty, you would have to contact the manufacturer, not Sprint.
Q: I'm paying $7 (soon $8) a month for insurance, why should I have to pay a deductible to get a replacement?
A: It works the same way as car insurance. If you damage your car, they don't just fix it or total it without a deductible. You're getting a "like new" device, for at least half (in terms of the Evo) of the original price. It doesn't matter what price you initially paid for it, you're not paying for a new one. Some times new ones do come, consider yourself lucky if so.
Q: Why does one store tell you one thing, then another store tell you another?
A: Every store is different. Each is bound by policy, called Methods & Procedues. However, there is some flexibility underneath that. Depending on the situation, it also may depend on who exactly you speak to in the store. From my experience, it happens most often with customer care/tech support and corporate retail locations. 3rd party dealers (preferred/co-branded/etc) have a lot stricter guidelines and therefore cannot operate with as much flexibility.
The one thing customers hate the most is the "run around" feeling. I cannot count the numerous times that a customer has called into Care to be told one thing, only to be told no in my store because we simply cannot do that. One good example is "Sure, just go into that store and they'll give you a brand new Evo out of the box". 1. Our store simply cannot do that, at all, period. 2. Care cannot see that the phone is clearly wet, but the expectation has been set that the customer is getting a brand new phone, so we get a bad score.
Again, this is just a FAQ to clear up any misconceptions. This is not pointed at anyone in general, I just hate when people spout off about things they don't understand.
Thanks for the info. This answered a few questions I had been wondering about.
totally, thank you very much
Sunsparc said:
A: It works the same way as car insurance. If you damage your car, they don't just fix it or total it without a deductible. You're getting a "like new" device, for at least half (in terms of the Evo) of the original price. It doesn't matter what price you initially paid for it, you're not paying for a new one. Some times new ones do come, consider yourself lucky if so.
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I have personally only received a new device from Asurion.
mattykinsx said:
I have personally only received a new device from Asurion.
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You are very lucky then as me and almost everybody I know or have read about got refurbs. Some appeared to have been taken in and then reissued without any repairs having been made. Let's hope your luck holds out.
I hope they ship an unopened, in box, hardware 004 model to me. I cracked the screen 10 ways to Sunday the day before yesterday, and I filed an Asurion claim. Funny thing is, I called and my early upgrade was successful, but after paying $100, I am asking myself, do I really want the EVO 3D? Maybe if I get $150 from the buyback program.......neh......who knows.
Sent from my PC36100 using XDA Premium App
Thanks for the info... Makes me really wonder if it is worth it as you can get a used phone for $200 or so. So if on average you dont use this every year, just better to save the 7-8 a month and the 100 deductible and get a used one as seems you can just get a referb anyway.
ALWAYS treated good with the stores..
faithful customer for 13 years..
wi11ie
My Sprint store opened my phone and the charging port was clearly off the board. They told me I'd have to go through Asurion for a replacement.
Had to pay for screen repair 4 months in (sunspots) $35
My 3G borked 3 weeks ago and ordered a replacement $35.
The replacement came in (refurb) with the same sunspot in the same place (appx). Ordered another replacement, checked two days later, no order made....tech in store made another order, came in two days later with the same defect. Rep gave me a NIB 004 on the spot.
After paying $70 for repairs, I ended up ahead by $14 and a brand new phone for the trouble. Now if I had done something out of the normal 'repair' options, a different story all together on cost.
nyne7lac said:
My Sprint store opened my phone and the charging port was clearly off the board. They told me I'd have to go through Asurion for a replacement.
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Cleanly off or were the solder joints broken and circuit board peeled like I mentioned?
Received my replacement from Asurion today. It is brand new, in the box, with all the accessories. And it still has 2.2 Froyo!!
Sent from my PC36100 using XDA Premium App
Sunsparc said:
Cleanly off or were the solder joints broken and circuit board peeled like I mentioned?
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Not sure. The guy opened the phone and the port fell out. He didn't examine it, he just put the phone back together and said I'd have to go through my insurance. The guy didn't seem very helpful and was borderline rude, not the usual friendly sprint rep/tech. He didn't even look up my account info or anything. he just assumed I had insurance (which I do)
That was back in Alabama. I'm in Iowa now...do you think I should try the store here?
nyne7lac said:
Not sure. The guy opened the phone and the port fell out. He didn't examine it, he just put the phone back together and said I'd have to go through my insurance. The guy didn't seem very helpful and was borderline rude, not the usual friendly sprint rep/tech. He didn't even look up my account info or anything. he just assumed I had insurance (which I do)
That was back in Alabama. I'm in Iowa now...do you think I should try the store here?
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Yeah I would definitely try. Worst case scenario, you have to do what's already been said. No harm in trying again.
You are mistaken. When under warranty they will replace it. If they don't it will be 1 phone call away to corporate!
Sent from my PC36100 using Tapatalk
novanosis85 said:
You are mistaken. When under warranty they will replace it. If they don't it will be 1 phone call away to corporate!
Sent from my PC36100 using Tapatalk
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When under warranty what?
Sunsparc said:
When under warranty what?
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If no actual cosmetic damages then it will be covered and sprint will exchange the phone.
Sent from my PC36100 using Tapatalk
novanosis85 said:
If no actual cosmetic damages then it will be covered and sprint will exchange the phone.
Sent from my PC36100 using Tapatalk
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Like I said, warranty has nothing to do with it. Sure, Sprint will exchange the phone, but the $35 applies if you don't have insurance. Lost/stolen, liquid and physical damage aside.
Sunsparc said:
Like I said, warranty has nothing to do with it. Sure, Sprint will exchange the phone, but the $35 applies if you don't have insurance. Lost/stolen, liquid and physical damage aside.
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Oh yeah.... so why was I not charged?
Sent from my PC36100 using Tapatalk
novanosis85 said:
Oh yeah.... so why was I not charged?
Sent from my PC36100 using Tapatalk
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Depends on the issue, as stated in the bit about the charging port.
I sent my Transformer RMA for repairs, I received it back after 23 days!, with a 3 inch scratch on the plastic back. There is a gouge in the metal bezel, that I can see and feel, extending from there is a long scratch. This is the most frustrating "toy" I've ever purchased. Dust under the screen, an unsealed screen (gap between the glass and rubber strip), a charger that would not charge the unit (not to mention the cable is so short) and now they damage it.
I was told to take pictures of the damage and send them to ASUS customer care. I don't want to send it for repair again, especially not at my expense. On the other hand, if they agree to replace it, what are the odds of actually getting one that works, and was built, correctly.
This would be funny if it weren't so sad.
I had predicted this and now I'm further convinced they're going to mess up my unit.
Great, just great. I guess with Asus your only choice is to live with the problem. Never ever send it in for repair.
I was under the impression they weren't even repairing your unit but just giving you a refurb one.
You probably got someone else's toy that happened to be scratched to ****.
sassafras
Crap happens. The techs are only human.
I had a Canon DSLR whose sensor was scratched while in repair. When I got it back I called them up and explained the problem. Canon immediately had me send it back and fixed it quickly. Hopefully Asus will do the same.
CheyenneDonna said:
I sent my Transformer RMA for repairs, I received it back after 23 days!, with a 3 inch scratch on the plastic back. There is a gouge in the metal bezel, that I can see and feel, extending from there is a long scratch. This is the most frustrating "toy" I've ever purchased. Dust under the screen, an unsealed screen (gap between the glass and rubber strip), a charger that would not charge the unit (not to mention the cable is so short) and now they damage it.
I was told to take pictures of the damage and send them to ASUS customer care. I don't want to send it for repair again, especially not at my expense. On the other hand, if they agree to replace it, what are the odds of actually getting one that works, and was built, correctly.
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Where did you get your TF from? Amazon? If, so call them up and asked them if they could help you out with an exchange? Did you use Amex for this purchase? If so see what they said. I would go back to ASSus if the first two dont work out.
I had a Canon DSLR whose sensor was scratched while in repair. When I got it back I called them up and explained the problem. Canon immediately had me send it back and fixed it quickly. Hopefully Asus will do the same.
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You hope too much. That's Canon. This is Asus.
Crap happens. The techs are only human.
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No, unacceptable. Spilling a drink is "only human", they should be smart enough to know whether they can fix a ****ing $400.00 device without unnecessarily gouging it on the back.
If they can't do it without ****ing it up they could always issue a replacement like they should be doing. They decided it would be "better" to use a putty knife, tear this thing apart and hopefully put it back together. That's no accident, that's stupidity.
The truth is we purchase a brand new item and it goes back within weeks of purchase for a refurbished POS. We're actually paying a premium to pay for this refurbished POS when you factor in the return shipping they charge you. $400.00 is no longer such a good deal.
dazz87 said:
Where did you get your TF from? Amazon? If, so call them up and asked them if they could help you out with an exchange? Did you use Amex for this purchase? If so see what they said. I would go back to ASSus if the first two dont work out.
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Unfortunately I got it from Newegg, but I always use American Express. If I can't get Asus to replace it then I will call the credit card company. I do understand things happen, however, when you pay for a new device and get a damaged deviceback from the repair facility there is a problem.
Only bother if the credit card company is willing to issue you a refund of their own. Some credit cards come with policies like this that will even pay for broken televisions.
Don't however, do a chargeback to Newegg. They'll ban you and anyone with your address from shopping with them for life (or until you pay how much was taken due to the chargeback).
I'm sure if you own a house that a "Newegg address ban" will hurt your real estate investment price because well, nobody wants to live in a house that can't receive packages from the egg.
American Express has a great plan attached to it. Any item, purchased in full, with American Express has a 90 day protection - if you lose, have stolen, or damage the item it will be replaced (or repaired); plus your warranty is extended by 1 year. If the item repair cost is close to the original price they generally just refund the entire, original cost.
CheyenneDonna said:
American Express has a great plan attached to it. Any item, purchased in full, with American Express has a 90 protection - if you lose, have stolen, or damage the item it will be replaced (or repaired); plus your warranty is extended by 1 year. If the item repair cost is close to the original price they generally just refund the entire, original cost.
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Yea, amex extended warranty kicks arse. I once got 1600 back for a laptop I had owned for over 3 years. they add an extra year onto whatever warranty you buy, i bought the 3 year from dell. I got all of my money back including what i spent on the extended warranty in the first place.
CheyenneDonna said:
American Express has a great plan attached to it. Any item, purchased in full, with American Express has a 90 day protection - if you lose, have stolen, or damage the item it will be replaced (or repaired); plus your warranty is extended by 1 year. If the item repair cost is close to the original price they generally just refund the entire, original cost.
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they also have this protection which you get a max amount of $300.00 if you are not happy with your purchase. I wondering do you have to send you tf to amex in order to get the credit? Also is amex going after the merchant for you 300.00 or its came from amex? I don't think its worth it if either amazon or neweggs ban ya ass for life....
Really?? A business bans someone for taking advantage of their legal rights? I've never bought anything from a place that requires the surrendering of my consumer rights and if Newegg does this I truly doubt I ever shall even consider them! Not to mention if this is the case, share that nugget of information with everyone I know.
skeeterpro said:
Really?? A business bans someone for taking advantage of their legal rights? I've never bought anything from a place that requires the surrendering of my consumer rights and if Newegg does this I truly doubt I ever shall even consider them! Not to mention if this is the case, share that nugget of information with everyone I know.
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It is your legal right to take back the money paid to them through your credit card company. It is THEIR legal right to ban you for practically stealing from them.
It goes both ways.
CheyenneDonna said:
American Express has a great plan attached to it. Any item, purchased in full, with American Express has a 90 day protection - if you lose, have stolen, or damage the item it will be replaced (or repaired); plus your warranty is extended by 1 year. If the item repair cost is close to the original price they generally just refund the entire, original cost.
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In the market for a new credit card - is this true of any American Express card? Our just one of their particular cards?
I don't condone perpetuating fraud for returning frivolously perfectly good items, really. But to retaliate on an unwitting consumer who got a DOA item (condition unbeknownst to the business, of course) who only wishes to enjoy a working purchase it is, at the least, reprehensible IMO. At the very least, highly discouraging to potential repeat business.
Pisugtooq said:
In the market for a new credit card - is this true of any American Express card? Our just one of their particular cards?
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Any card would do. I got the blue verison which I believe is the lowest card and they offer me the same ext warranty.
Hmmmm.
I sent my TF 32gb to the repair center in California after having it for two days because the left speaker was barely working. About three weeks later I got it back. Everything works great. Plus, no damage. The replies on here got me wondering if I got 'my' unit back. There was a new warranty card in with tablet along with the other papers. So I compared warranty cards. I didn't get mine back. I hope what I did get back was a new one. Guess I will never really know.
bluecnc said:
I sent my TF 32gb to the repair center in California after having it for two days because the left speaker was barely working. About three weeks later I got it back. Everything works great. Plus, no damage. The replies on here got me wondering if I got 'my' unit back. There was a new warranty card in with tablet along with the other papers. So I compared warranty cards. I didn't get mine back. I hope what I did get back was a new one. Guess I will never really know.
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Damn, wish mine went to California instead of Texas. You could check your S/N # on the new tablet against the rma # on their site. How did you end up sending it to the repair center in Cali?
I called the Asus phone number on the warranty card and got an RMA number with the Fremont, CA address. That's it. I think it may be one of their corporate centers.
I don't think it really matters where you call. They route you based on which facility is closer to you or maybe which one leads to an optimal schedule based on load balancing. They're not going to send 800 repairs to Cali and leave the Texas facility empty, nor are they going to ask someone in NY to send to Cali at $25.00 shipping when Texas is closer.
I have a question for you bluecnc. You said you got a new warranty card. What did you send in? Did you send in everything including the box, warranty cards and pamphlets? What exactly did you get back in return?
i only can warn you !
i send my transformer because of a new glas ( touchscreen OK) .
the result they want 165 € for it - 40 allone for sending it back !
thats .
if i don´t repair it they want 95 €.
that ´s not serious.
anyone else with that kind of experience ?
gandalf
edit : next "joke": they told me that if they dad to change the whole display- not only the broken glas- aaaaand there for also had to change the body around the display....( 40 €]
modern pirates i think !
asus seems to send the people straight to Apple.
Wow thats... thats quite insane... add 40€ and you could get a good used TF101.
Not sure what you were expecting. Cracked screens - unless you bought it that way, in which case you'd just exchange it where you bought it - aren't considered a fault of the manufacturer. It's considered user damage, and user damage is not covered in standard warranties.
Apple doesn't fix cracked screens either. A friend of mine experienced that first hand, but you can look it up if you don't believe us. Example, http://blogchampion.com/2012/01/12/...-to-repair-a-cracked-ipad-2-screen-in-the-uk/ This was the same deal my friend was offered, a reduced priced refurb (not new like the article suggests).
I realize that crying "Apple" as opposed to yelling out the name of another Android tablet manufacturer, like "Samsung," as an alternative to ASUS is the standard trolling complaint response around here, but you are propagating a falsehood if you are implying Apple - or anybody, really - would have fixed this for free.
ssl123 said:
Not sure what you were expecting. Cracked screens - unless you bought it that way, in which case you'd just exchange it where you bought it - aren't considered a fault of the manufacturer. It's considered user damage, and user damage is not covered in standard warranties.
Apple doesn't fix cracked screens either. A friend of mine experienced that first hand, but you can look it up if you don't believe us. Example, http://blogchampion.com/2012/01/12/...-to-repair-a-cracked-ipad-2-screen-in-the-uk/ This was the same deal my friend was offered, a reduced priced refurb (not new like the article suggests).
I realize that crying "Apple" as opposed to yelling out the name of another Android tablet manufacturer, like "Samsung," as an alternative to ASUS is the standard trolling complaint response around here, but you are propagating a falsehood if you are implying Apple - or anybody, really - would have fixed this for free.
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I have not expected that it is a warrenty repair of course.!-i never said that! But the way they do it.
kind regards
gandalf
1234556789 said:
I have not expected that it is a warrenty repair of course.!-i never said that! But the way they do it.
kind regards
gandalf
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The way they do it? They are charging you to fix it like any other company would. Get a third party warranty next time. I'm sure squaretrade or something similar is available to you. I paid $70 for a two year warranty that covers accidental damage and have already used it once. This stuff ain't cheap.
Sent from my Transformer TF101 using Tapatalk
tekkitan said:
The way they do it? They are charging you to fix it like any other company would. Get a third party warranty next time. I'm sure squaretrade or something similar is available to you. I paid $70 for a two year warranty that covers accidental damage and have already used it once. This stuff ain't cheap.
Sent from my Transformer TF101 using Tapatalk
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I am expecting not to pay 40 € for sending it to Tschechien , because Ausus isn´t able to repair in Germany.
Also i friend of mine had change covers without a problem. - And thats what they told me - that they had to change because of a new display.
I am expecting to get an E_Mail if they need a reaktion from me.
I am expecting that someone can tell me the prize for changing the display before i send it in.
(I am also expecting that i can buy a docking station- and maybe more after a year- but thats another story)
Kind regards
gandalf
I doubt any serious repair shop could give you a 100% accurate estimate without checking out the unit first-hand (and charging for the service). Why should it trust you (or anyone else for that matter), more so if it isn't a defect covered by your warranty? If you don't like its terms, just walk away and buy another tablet, it's as simple as that.
Sometimes it seems to me that i am not from this world...
I never say that i want a 100 % accurate estimate without checking it before !
Am i the only one who expected that -for example- it is possible to say that changing the display cost XXX € ? Of course, if there is more to do it costs more ! Even yet thats what ASUS say now- that maybe it cost more...that make me think that that they didn´t open it, only try out it works so they know they had only to change the parts.- All this they are able to say before i send it to them if there is a place i can do do -but there isn´t .
If you want to change wheels on your car you know before how much it costs !
By the way: It is not a solution to say : if you don´t like the way- don´t buy it !
How could someone know that all before ?
If something is going wrong i had to tell it- and not to be quiet !
Kind regards
gandalf
By the way : it seems to me that you never had to send something back something to asus- in case of that you would know that.
If you want to know what good service means see what logitech do !
Didn't you mention you dropped your tablet? I get what you are saying, but I think your expectations are not reasonable. I've purchased a lot of Asus hardware over the years and never had any problems getting a replacement or a refund, but to be fair, I didn't break anything myself...
GenghisKhan67 said:
Didn't you mention you dropped your tablet? I get what you are saying, but I think your expectations are not reasonable. I've purchased a lot of Asus hardware over the years and never had any problems getting a replacement or a refund, but to be fair, I didn't break anything myself...
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-What´s the matter??
Sorry, but i broke the screen for myself and i had to pay for it -OK !!- But as i wrote- the way and how much is the thing thats not OK.
For example- once more- : What would you say if a mirror of your car is damage and they say: we don´t know the prize- and later the bill is 50€ for the mirror and 30€ for sending it with post and......see above.
My expectations are not reasonable?
A list on the webside with prizes with - for example- for changing the screen is not reasonable? Of course with a hint, if the see more problems.......
kind regards
gandalf
Have you ever damaged your car and tried to get an estimate over the phone? They don't do it and won't do it, because they do not want to be obligated in any way to a quote without having seen the car and checked it for external and internal damages.
Let's say you call ASUS, and they tell you $100 to replace a screen. You send it in, and they find more damage than you told them over the phone. What then? You won't be satisfied with the inevitable conclusion that way either.
Ok, I'll try to make myself more clear: damage to a tablet's touchscreen can be a complex affair, and is in no way comparable to fixing a broken mirror on a car (sorry). If it's just the glass that is affected, it shouldn't cost a lot to replace it (I have done so on a Nexus One a few years ago), but if you need to replace the digitizer, it'll cost you more. That's why most repair shops will provide an estimate but won't be upfront about the exact cost before having the chance to examine the unit firsthand.
And again, I feel your pain, but you should know this is standard procedure in most cases.
EDIT: ssl123 clarified the point even better than I did. Thanks.
1234556789 said:
Sometimes it seems to me that i am not from this world...
I never say that i want a 100 % accurate estimate without checking it before !
Am i the only one who expected that -for example- it is possible to say that changing the display cost XXX € ? Of course, if there is more to do it costs more
!
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Click to collapse
just read what i wrote before.
Have you ever damaged your car and tried to get an estimate over the phone? ---- If i ask for changimg the window from my car - they tell me the prize!
by the way- do you think the other things are normal ?
gandalf
edit : Status after 1 Month : rapairing.....
Once you are out of warranty, go to a third party repair center, not the manufacturer.
It's like going to get a repair on your car at the dealership vs the mechanics shop down the street. You end up paying 4x more for the same service.
Sent from my Galaxy Nexus using Tapatalk 2
EP2008 said:
Once you are out of warranty, go to a third party repair center, not the manufacturer.
It's like going to get a repair on your car at the dealership vs the mechanics shop down the street. You end up paying 4x more for the same service.
Sent from my Galaxy Nexus using Tapatalk 2
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-Your right- next time i ll do it.
The neverending story:
get it back today- repaired.
But i wrote that they send the broken touchscreen back (because it works- indoor it is all OK- only outdoor its not so good)
Of course they do not.....
Kind regards
gandalf
What the title says.
Google store
Sent from my Nexus 6P using XDA-Developers mobile app
Google Store today they are offering $50 off on Nexus 5X and Nexus 6P.
Or use swappa
Sent from my Nexus 6P using Tapatalk
Carphone Warehouse if you're living in the UK, excellent prices especially if SIM free.
Google Store...
Edit
While you're there, check out the official 6P accessories. Google just released the live cases and my o my do they look good or not.
ttminh1997 said:
While you're there, check out the official 6P accessories. Google just released the live cases and my of my do they look good or not.
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I do agree they look great, but I just purchased a dbrand skin a few days ago...
FreebaseJosh said:
What the title says.
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Wherever it is the cheapest, total all in cost. The Google store is likely the second worst place since they charge tax to a number of states and usually don't throw in extra goodies. They are beat to the title of worst place to buy only by Best Buy where you will pay tax in every state hat has one. Newegg will charge tax to CA and a few others. IMO the best place to buy is B&H. If you have not heard of them buy without hesitation. They are a well established vendor of photographic gear with outstanding service and some of the better prices around. And when it comes to photo gear their selection is unparalleled.
GroovyGeek said:
Wherever it is the cheapest, total all in cost. The Google store is likely the second worst place since they charge tax to a number of states and usually don't throw in extra goodies. They are beat to the title of worst place to buy only by Best Buy where you will pay tax in every state hat has one. Newegg will charge tax to CA and a few others. IMO the best place to buy is B&H. If you have not heard of them buy without hesitation. They are a well established vendor of photographic gear with outstanding service and some of the better prices around. And when it comes to photo gear their selection is unparalleled.
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Thanks, and I agree B&H is a great store (I actually some of my PC parts from them), now that I know that they carry the phone I'm gonna go with them. They literally have everything tech related.
Sweet I get no sales tax, a $50 Gift Card, and a selfie stick...
Just bought mint condition 64GB version from Swappa for $440. Very happy with my experiences there, both selling and buying.
craighwk said:
Just bought mint condition 64GB version from Swappa for $440. Very happy with my experiences there, both selling and buying.
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Or you could have bought a brand new one with a 2 year warranty (1 year extended with many credit cards) for $10 more
I got mine off Amazon, $64 GB; standard price of $549, after taxes and whatnot it came to about $600; it's a bit more expensive, but I'm glad I paid the extra because Amazon is awesome, and I'm getting a replacement shipped because my wifi module died after I unlocked the bootloader (how does that even happen?).
Got mine from Best Buy for $449 and a $50 gift card.
I was there and I already planned on getting the 6P so why not.
Sent from my Nexus 6P using Tapatalk
I got my aluminum 64gb from Amazon for $394- plus tax. I.highly recommend Amazon
Sent from my Nexus 6P using Tapatalk
There are members here telling you not to buy from that Google Store purely because you can save a few bucks elsewhere. But I believe this is incorrect. The Google Store is the single best place to buy from even if it costs you a few extra dollars. Why? RMA's and returns. If you buy from Google and you have a legitimate problem with your phone all you do is tell them about it and they'll give you a replacement. No proof required, and very few questions asked. It's about as easy as it gets. Even if your phone is bent. If you buy from another retailer they'll generally do whatever they can to not provide you with a replacement. Those few extra bucks you might pay via the Google Store are well worth the peace of mind that comes with knowing you'll be taken care of if something goes wrong.
Heisenberg said:
There are members here telling you not to buy from that Google Store purely because you can save a few bucks elsewhere. But I believe this is incorrect. The Google Store is the single best place to buy from even if it costs you a few extra dollars. Why? RMA's and returns. If you buy from Google and you have a legitimate problem with your phone all you do is tell them about it and they'll give you a replacement. No proof required, and very few questions asked. It's about as easy as it gets. Even if your phone is bent. If you buy from another retailer they'll generally do whatever they can to not provide you with a replacement. Those few extra bucks you might pay via the Google Store are well worth the peace of mind that comes with knowing you'll be taken care of if something goes wrong.
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A couple things need to be added because it was left out. Officially, Google says it doesn't cover accidental/water damage. Having protection plan obviously covers that. I say this because above it says "even if your phone is bent".
The other thing left out is also kinda big too. It's the part about fronting the money for the device that's going to be replaced. Google doesn't just send you another device even if it's covered under warranty. They send a email with a link to follow. You follow that and it orders the "rapid replacement" or whatever Google calls that process. It puts a hold on your credit card for whatever the device costs. Once you return the defective device (Google allows you to print out the shipping label so you don't pay for that) the hold is released. The first time I came across this process the amount was a surprise.
I asked if I didn't want to front the money could I just send the defective device in and they send the fixed device/replacement back. They said its done the other way with having a hold put on your card.
Tech_User01 said:
A couple things need to be added because it was left out. Officially, Google says it doesn't cover accidental/water damage. Having protection plan obviously covers that. I say this because above it says "even if your phone is bent".
The other thing left out is also kinda big too. It's the part about fronting the money for the device that's going to be replaced. Google doesn't just send you another device even if it's covered under warranty. They send a email with a link to follow. You follow that and it orders the "rapid replacement" or whatever Google calls that process. It puts a hold on your credit card for whatever the device costs. Once you return the defective device (Google allows you to print out the shipping label so you don't pay for that) the hold is released. The first time I came across this process the amount was a surprise.
I asked if I didn't want to front the money could I just send the defective device in and they send the fixed device/replacement back. They said its done the other way with having a hold put on your card.
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A bent phone is usually a manufacture defective one, and is covered under their return policy. Accidental/water damage is not manufacture defective, so it won't be covered. Simple as that.
It's called an RMA and almost all retailers do that for returned merchandise. Look at the situation from their POV: what would keep you from not sending the defective phone back once they sent you the replacement. Again, simple as that.
Tech_User01 said:
A couple things need to be added because it was left out. Officially, Google says it doesn't cover accidental/water damage. Having protection plan obviously covers that. I say this because above it says "even if your phone is bent".
The other thing left out is also kinda big too. It's the part about fronting the money for the device that's going to be replaced. Google doesn't just send you another device even if it's covered under warranty. They send a email with a link to follow. You follow that and it orders the "rapid replacement" or whatever Google calls that process. It puts a hold on your credit card for whatever the device costs. Once you return the defective device (Google allows you to print out the shipping label so you don't pay for that) the hold is released. The first time I came across this process the amount was a surprise.
I asked if I didn't want to front the money could I just send the defective device in and they send the fixed device/replacement back. They said its done the other way with having a hold put on your card.
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The bent phones aren't seen as accidental damage, there are many reports of these being replaced by Google with no questions asked. Of course you need to "front the money" as you put it. This is normal procedure when an advanced replacement is being provided to a consumer. Anyway, you're not actually being charged, they're not taking any money, all that's happening is you're authorising them to take the money in the case that you don't return the defective device. Do you really expect companies to just send products worth hundreds of dollars with no insurance against theft/fraud?
ttminh1997 said:
A bent phone is usually a manufacture defective one, and is covered under their return policy. Accidental/water damage is not manufacture defective, so it won't be covered. Simple as that.
It's called an RMA and almost all retailers do that for returned merchandise. Look at the situation from their POV: what would keep you from not sending the defective phone back once they sent you the replacement. Again, simple as that.
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It is simple. So simple I made sure to add it. Being told about a charge is something to know about. It wasn't mentioned. I mentioned it.
As for your question about what would keep someone from not sending a device back. I said nothing about it being right or wrong. You mention it like I did. I don't think it's wrong. Inconvenience for sure, especially if you didn't do anything wrong and it's not your fault. But I know some people would not return the defective device. Integrity for some would make them return it. As for others, some would not and that's almost certainly the reason multiple companies do that exact thing (charge up front).
---------- Post added at 11:43 PM ---------- Previous post was at 11:41 PM ----------
Heisenberg said:
The bent phones aren't seen as accidental damage, there are many reports of these being replaced by Google with no questions asked. Of course you need to "front the money" as you put it. This is normal procedure when an advanced replacement is being provided to a consumer. Anyway, you're not actually being charged, they're not taking any money, all that's happening is you're authorising them to take the money in the case that you don't return the defective device. Do you really expect companies to just send products worth hundreds of dollars with no insurance against theft/fraud?
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Again, telling those about the charge doesn't mean I think it's wrong. It wasn't mentioned. And being told about paying for the device again, even as a hold that will be returned is something that should be mentioned.
So I'm in the UK and i bought it on eBay, brand new in July from a seller in Sweden, it's been great but noticed yesterday that something internally has come loose and is moving about (maybe a camera component as it's in the top half)
The seller is giving me the silent treatment so far but i wondered if i would be returning it to them or direct to Oneplus? and where?
Tia!
You'll still be covered by Paypal, so get a claim in ASAP. Also, the IN2020 model is the Chinese variant, so won't be covered by warranty in the UK.
Yes this is what i thought regarding the CH variant, just went through the repair steps on UK oneplus site and looked like it was going to let me return it? didn't complete though as i haven't got a temp phone yet.
A PP claim would involve a full refund tho and i'm not sure i need to do that? Could maybe save some quids though as the 8pro is £70 cheaper now
deebo007 said:
You'll still be covered by Paypal, so get a claim in ASAP.
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PayPal will only cover a SNAD (Significantly Not As Described) claim if the fault was already there when the item was first received. It is not a warranty.
In this case the problem developed only a few days ago.
r3k0 said:
In this case the problem developed only a few days ago.
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Go PayPal buddy, UK will return it I would have thought, they won't have parts, my OnePlus 5 went to Czech Republic when RMA'd.
Could ask but why should you if it's faulty, you as the buyer are protected way more than the seller, I've learned this the hard way, even though I wasn't at fault
Ok well i requested a return with UK oneplus so will say what they say tomoz.
I mean what will be quicker though? I will have to return it before seeing my money back, then i have to buy another which will take close to a week to arrive, prob not a lot in it i guess? but i suppose i could make the saving as well? :/
So looking at my paypal i bought this on 17th of June.
Which means i don't see any option for returning for a refund? Can't see it on paypal or ebay.
Do i have to contact paypal?
r3k0 said:
So looking at my paypal i bought this on 17th of June.
Which means i don't see any option for returning for a refund? Can't see it on paypal or ebay.
Do i have to contact paypal?
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Afaik theres a 6 month fair usage policy globally for goods bought.. Not sure if they have to adhere to this but I'd have thought so.
You don't expect things to go wrong that soon. So you should have a case.
Tbh though they may just fix the device lol (OnePlus I mean)
There are only two valid scenarios for claiming through PayPal - Item Not Received (INR) or Significantly Not As Described (SNAD). Neither of these are true in this case (the phone was received, and was working when it was received), so there is no valid claim against PayPal.
Had the phone been bought from a UK-based seller, then the contract would have been with that seller and they would have been responsible for repair or replacement. I have no idea what the situation is in Sweden, but they may have similar legislation.
The OP may be lucky, and OnePlus UK might repair/replace (although there's no legal obligation on them to do so), but if not then any responsibility sits with the (Swedish) seller of the phone.
r3k0 said:
So I'm in the UK and i bought it on eBay, brand new in July from a seller in Sweden, it's been great but noticed yesterday that something internally has come loose and is moving about (maybe a camera component as it's in the top half)
The seller is giving me the silent treatment so far but i wondered if i would be returning it to them or direct to Oneplus? and where?
Tia!
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Click to collapse
Wait. So this isn't just the image stabilisation module? Because I feel something loose when I shake my phone too...
feld719 said:
Wait. So this isn't just the image stabilisation module? Because I feel something loose when I shake my phone too...
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Don't think so... pretty sure mine never had anything moving in it? Can some other 8 Pro owners give there's a shake and confirm it doesn't resemble a baby rattle please
And thanks for all the help and responses chaps, eBay user still not replied so still waiting to hear back from OPUK, so we will see and i will keep this thread updated
r3k0 said:
Don't think so... pretty sure mine never had anything moving in it? Can some other 8 Pro owners give there's a shake and confirm it doesn't resemble a baby rattle please
And thanks for all the help and responses chaps, eBay user still not replied so still waiting to hear back from OPUK, so we will see and i will keep this thread updated
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Does the rattle decrease when the camera is on?
feld719 said:
Does the rattle decrease when the camera is on?
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Haha Yes! but i'm still 99% sure it shouldn't do it? Did yours always do it?
r3k0 said:
Haha Yes! but i'm still 99% sure it shouldn't do it? Did yours always do it?
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Yep mine does it.
Was reading about it here some of the samsung forums https://www.bing.com/search?q=phone...8eda50e86fc85f51&pglt=547&FORM=ANNTA1&PC=U531
Honestly I can't remember if mine always did it or not.
Dang, seems fairly common across diff phones then... :/
I have dropped mine a few times while in a decent case so no signs at all from drop damage but maybe this is what dislodged it? They are prob originally held in place with double-sided sticky tape like a lot of components in phones... Whack!!
Philip said:
There are only two valid scenarios for claiming through PayPal - Item Not Received (INR) or Significantly Not As Described (SNAD). Neither of these are true in this case (the phone was received, and was working when it was received), so there is no valid claim against PayPal.
Had the phone been bought from a UK-based seller, then the contract would have been with that seller and they would have been responsible for repair or replacement. I have no idea what the situation is in Sweden, but they may have similar legislation.
The OP may be lucky, and OnePlus UK might repair/replace (although there's no legal obligation on them to do so), but if not then any responsibility sits with the (Swedish) seller of the phone.
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If someone buys something from via PayPal and it goes wrong a few weeks / months later, there's no case to answer?? That cant be right..
---------- Post added at 09:18 PM ---------- Previous post was at 09:17 PM ----------
r3k0 said:
Haha Yes! but i'm still 99% sure it shouldn't do it? Did yours always do it?
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They all do if mate. It's normal
dladz said:
If someone buys something from via PayPal and it goes wrong a few weeks / months later, there's no case to answer?? That cant be right..
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You are buying a phone from a Seller. All that PayPal are doing in that transaction is acting as the payment processor. As part of their service, they offer protection to the Buyer against (1) Item Not Received (you pay for the phone and nothing arrives) or (2) the item being Significantly Not As Described (you receive a phone with a broken screen, or you pay for an 8 Pro and you receive an 8, or even an empty box).
They do not offer a warranty - if the item arrives, and it is as described, then PayPal's liability ends at that point.
Any warranty issues (i.e. the phone having problems some time after arriving) are the liability of the Seller and have nothing to do with PayPal. (In some cases the manufacturer will offer an additional warranty and will repair an item directly, but that's a goodwill offer on their part, not a legal obligation).
The complications in this particular case are that (1) the Buyer is in the UK and the Seller is in Sweden, (2) the Seller is not being responsive, and (3) the Buyer has admitted to having dropped the phone a number of times.
Philip said:
You are buying a phone from a Seller. All that PayPal are doing in that transaction is acting as the payment processor. As part of their service, they offer protection to the Buyer against (1) Item Not Received (you pay for the phone and nothing arrives) or (2) the item being Significantly Not As Described (you receive a phone with a broken screen, or you pay for an 8 Pro and you receive an 8, or even an empty box).
They do not offer a warranty - if the item arrives, and it is as described, then PayPal's liability ends at that point.
Any warranty issues (i.e. the phone having problems some time after arriving) are the liability of the Seller and have nothing to do with PayPal. (In some cases the manufacturer will offer an additional warranty and will repair an item directly, but that's a goodwill offer on their part, not a legal obligation).
The complications in this particular case are that (1) the Buyer is in the UK and the Seller is in Sweden, (2) the Seller is not being responsive, and (3) the Buyer has admitted to having dropped the phone a number of times.
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Ah @ 3
that changes things.
fair enough, tbh i've had my fair share of crap as a seller with paypal, they're not the best customer service i've ever had lets put it that way.
Anyway, i think he'll get it sorted via RMA in the uk tbh, i think it'll work.
Or it'll be too late by the time they've fixed it.
Ok, so is dropping it from say 1 to 2 foot is not part general use? Obviously I'm not going to declare this so really it shouldn't be an issue.
I agree that Paypal don't really have a part of this, but if they offer reimbursement/guarantee on this sort of thing then yes i will take them up on that but I'm not going to push it.
Just waiting to hear back from Oneplus...