Database Users

[INFO] Smashed my screen!!!!

I smashed my screen a couple of week ago. Dropped a heavy lamp onto it and the sharp top end went into the edge of the screen and shattered a large proportion of it (I'm not blaming the screen cos that would have broken any screen). Luckily bought cover for it and returned it for repairs, due back this week.
But here's the interesting part of the story. I was searching ebay for accessories and came across the following:
http://cgi.ebay.co.uk/ASUS-TF101-16...=UK_iPad_Tablets_eReaders&hash=item1c1b55c6e9
THATS MY TRANSFORMER!!!!
So rung comet and they told me it is repaired and will be ready to pick up this week.
How do I know its mine? I took a picture of it before returning and the cracks across the screen are identical.
I can only assume comet are replacing it, even though they are claiming they repaired it.
In thier terms and conditions, if a product is replaced by a new one then the remainder of the warranty then becomes void (only covered for repairs). But they haven't said anything about it. Guess thats good for me, new transformer and keep warranty.

Honestly, this sounds very worrying and maybe this is a suing job. Surely a company isn't allowed to sell your property. What if you had sensitive data on it for example? If you can prove it's yours as you say you can, it looks like an open and shut case to me.
If I were you I'd ask for a proper explanation from them and show them exactly what you are showing us.

Warranty? Warrant doesn't cover dropping crap on it. Insurance would, but not warranty.
Lamp impact damage isn't a manufacturing defect. How the heck did you get the retailer to repair/replace it? Did you buy a replacement or service plan with it?

Thats a good point. I was just excited about getting my transformer back.
But very true that i could have had sensitive information on it but thankfully factory reset it before giving it back (just in case something like this happened i guess).
Will take a picture in when I go to pick "my" transformer up and see what they got to say for themselves

my correction, it was a service plan i bought (insurance) I bought with it, about £109 for a year that covers accidental damage. And so glad I did

Bonus, I have the serial number of my Asus. Now this will be an interesting conversation when I go pick up my Asus and try to match up the the serial no.

I'm assuming you are in the UK. Not sure how things work there, but most insurance policies here say they can replace the device and it still takes away the warranty period. As long as they wipe the device, they can do whatever they want with it. Same thing as a return. ymmv, but i wouldnt expect any sort of compensation from a company that is holding up their end of the bargain (taking a broken tablet from you and giving you a non-broken tablet.)

I'm more annoyed about the fact that if they were going to replace it why have they kept me away from my precious Asus for 3 weeks, they have (or someone) has had time to put it on ebay even.
Otherwise not to fussed with a replacement and I think your right that they prob have kept their end of the bargain. Will scrutinise the terms and conditions later.

You'll probably find what's happened is Comet have taken your tablet, the underwriter of the service plan has agreed to replace for a new device, the store then retains the device (insurance write-off) and a staff member asks to buy it for, lets say £50 for this argument which is then a 100% profit for the store due to it being writen-off. This is similar to how PC World worked when I was there during college/uni years and why you see clearance stock with bits missing/damage to them at reduced prices. Oh and staff get silly discounts off damaged products as they generally couldn't sell some stuff, we had people getting laptops for £50 or cheaper on the odd occassion.
However remember this could just be a coincidence lol

Hi, didn't asus already had an accident happen warranty for this device? (seen this on a retailer website, it is for the netbook but it was put in bold: Accidents Happen
You have extra protection when they happen to your ASUS notebook purchased in the US or Canada. ASUS will fix it or replace it for you at no charge during the first year after purchase in the event of damage from accidental spills, drops, electrical surges, or fire.
Warranty covering accidental drops, spills, power surges, and fire damage
Target 3 business day turnaround time for repair / replacement; not including receiving and shipping time
One-way shipping (from ASUS to the user) at no additional cost
24/7 toll-free phone support
One incident covered per notebook
So not sure about it but usually asus have a pretty good warranty...
**EDIT: OOps, just seen it is only for us and canada... so uk may be different...

i hope they havent actually sold off your tablet, thats a joke, tell them you want to be compensated for the trouble this has caused, you could have had sensitive data on the machine. And you know they are selling your one online. Maybe the person with the ebay account is a dodgy comet employee.
im gonna follow and see what happens, i wouldnt be happy waiting when there are about 4 different honeycomb tablets to pick from now, and they have kept you without your one. the xoom was meant to be the first, but i didnt get one, as this was out first, xoom got delayed and to be honest, why have you had to wait at all.

I am dissappointed that I had to wait so long just to get a replacement, and hurts a little (i know its sad) to see my original transformer on ebay cos it was mine and i loved it.
But to be honest they have kept within their contract, which says if they can't fix it they will replace it. And repairs/replacements will take approx 3 weeks.
Nonetheless i will mention it when i go pick up my transformer on thursday and make a point of why I had to wait when they new they were going replace it atleast a week ago.
And just checked and it has been sold for £180

I dont understand adorama Return Policy

It says they wont let you return notebooks or computers, but they have the tablet under notebooks? I have one here that I would like to open and inspect to compare with my amazon tablet, which ever one has "less issues" I would like to keep... but I dont know if I should open the adorama transformer?? Any help...

Call Adorama. Tell them that it will be a gift. If my dad does not like it (1. opened; 2. unopened), can I return it?
If the policy is as you state, whether opened or not, you might NOT be able to return.

Same policy on TigerDirect.
Once you get it you cannot return it for a refund, unless you refused the original delivery. All RMA issues have to be dealt with ASUS directly.

Tsk tsk tsk. ALWAYS research return/refund policies when buying anything... especially electronics.
Regardless, just return the worst one to Amazon. They don't check for serial numbers or anything. I returned my Walmart TF to Newegg and vice-versa without any issues. The UPC code is the same.

akarol said:
Tsk tsk tsk. ALWAYS research return/refund policies when buying anything... especially electronics.
Regardless, just return the worst one to Amazon. They don't check for serial numbers or anything. I returned my Walmart TF to Newegg and vice-versa without any issues. The UPC code is the same.
Click to expand...
Click to collapse
^^^ and this is the reason some sites don't take returns

lqaddict said:
Same policy on TigerDirect.
Once you get it you cannot return it for a refund, unless you refused the original delivery. All RMA issues have to be dealt with ASUS directly.
Click to expand...
Click to collapse
I know everyone says this about TigerDirect and i think it even says so on the website. But when I called them and told them all my issues and asked to just to just get my money back. They gave me no issues. Instantly emailed me the return label, paid for by them, and a few days later I got my money refunded too. I think I might have just gotten very lucky and got a great rep though, becuase my other times calling about the same issues I got a bunch of bs and run around. So i think if you really try the reps can do anything they want for you. haha
Sent from my Transformer TF101 using Tapatalk

ill call them tomorrow... if that's the case I will never buy from them again... and ill return the amazon one..

Thremix said:
It says they wont let you return notebooks or computers, but they have the tablet under notebooks? I have one here that I would like to open and inspect to compare with my amazon tablet, which ever one has "less issues" I would like to keep... but I dont know if I should open the adorama transformer?? Any help...
Click to expand...
Click to collapse
Ok no offense, but you are exactly the reason WHY there are those kinds of return policies in the first place. I'm dead serious. Returns are expensive for retailers. They are bad enough when there are legit reasons for the return but when people do stuff like what you are attempting it's fraudulent in my opinion. Stores don't exist to work like libraries where you check out an item play with it see if it has issues and then return it when you are done playing.
If people would stop doing things like what you are attempting return procedures would likely be a bit more lax and restocking fee's wouldn't exist. Businesses are in business to make money, shocking i know. And returns are not profitable.
What you should be doing is taking any build quality issues up with the manufacturer NOT the retailer. They didn't make it and shouldn't be suffering a loss so you can play "which one will i keep". As a business owner myself i can spot people like yourself a mile away and i usually direct your business elsewhere, customers like that just aren't worth the trouble.

swampthing1117 said:
Ok no offense, but you are exactly the reason WHY there are those kinds of return policies in the first place. I'm dead serious. Returns are expensive for retailers. They are bad enough when there are legit reasons for the return but when people do stuff like what you are attempting it's fraudulent in my opinion. Stores don't exist to work like libraries where you check out an item play with it see if it has issues and then return it when you are done playing.
If people would stop doing things like what you are attempting return procedures would likely be a bit more lax and restocking fee's wouldn't exist. Businesses are in business to make money, shocking i know. And returns are not profitable.
What you should be doing is taking any build quality issues up with the manufacturer NOT the retailer. They didn't make it and shouldn't be suffering a loss so you can play "which one will i keep". As a business owner myself i can spot people like yourself a mile away and i usually direct your business elsewhere, customers like that just aren't worth the trouble.
Click to expand...
Click to collapse
I disagree. Online retailers need to know that people are not able to "try" things out before purchasing like a B&M. For example, recently, I bought $300 worth of sunglasses to see which pair fit my face/style. I will mail back the ones that I did not select.
Why should it be different with electronics? No major B&M electronic retailer has restocking fees anymore except Sears. I'm sure that will end eventually. For me, I will not shop at a place that has a fee when it comes to small electronics (handheld devices, phones, etc.).

Don't worry, OP. No one is getting a free lunch from Amazon either.
Just saw this on AMAZON TF101 SPECS section:
Amazon.com Returns Policies: You may return any new computer purchased from Amazon.com that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. Amazon.com reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Amazon.com will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment. New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.
Of course, Amazon would be flexible about a defect (vs DOA), and be more flexible than to people who say, "I just did not like it. Wasn't what I expected."

I love my TF and I am keeping one.. I just put one on craiglist for $415 I think thats a fair price.. I am not "making" any money but that was never the point.. I just wanted to make sure I got a good one... they both are great with very little light leak, they both have the unbalanced sound but I see there is a fix for this already, so some one is gonna get lucky and get a transformer locally at cost, with no tax! lol

Not to be too legalistic but as far as I know no merchant through the use of any policy or provision can excuse themselves from the obligation of selling merchandise that is fit for its intended purpose.
If I sell you a toaster that does not toast, a knife that does not cut or a tablet that bleeds light out of the sides of the screen you have a pretty good case to demand full reimbursement.
Anyone can put up a sign "All Sales Are Final" or "Absolutely No Returns" or whatever they like but store policies never ever under any circumstances allow for a seller to commit fraud. If you tell the people that you gave the money to that the item does not work as promised through their onsite advertising (i.e. no mention of unequal sound or screenshots that do not show light bleed) you are entitled to cancel the sale since they took your money and did not give you the promised goods in exchange. You not obligated to let them try again, charge you a restocking fee, give you store credit or anything else.
Obviously I'm not a lawyer so you're mileage may vary. But I have found by plainly stating that the product in question is not fit for its intended purpose and as such I would like a refund yields a mostly desirous result. If the retailer held firm I would then call my credit card company and then worse case small claims.
The key is to keep saying unfit - unusable - not as advertised. Technical terms can cause subjective analysis while those three are pretty clear and can be elaborated on but not replaced (i.e. it's unfit because I bought it listen to music but one speaker is louder than the other, it is unusable because I bought it to view photos but the screen bleeds lights from the sides, etc.).
I'm sure they will help you regardless but no reason to bow down to some internet verbiage that outright dismisses their obligations under most state laws. As far as I am concerned a product received in unadvertised condition is DOA. Might as well be a brick if it doesn't do what it's supposed to do how it's supposed to do it.

Thremix said:
It says they wont let you return notebooks or computers, but they have the tablet under notebooks? I have one here that I would like to open and inspect to compare with my amazon tablet, which ever one has "less issues" I would like to keep... but I dont know if I should open the adorama transformer?? Any help...
Click to expand...
Click to collapse
Best thing is to email me directly with your order number: [email protected]
BTW the returns policy as it relates to certain items is set by the manufacturers not by Adorama.
If an item in this category is found to be faulty or damaged on arrival it will be covered under the manufacturer warranty - but needs to be returned directly the manufacturer.
Helen Oster
Adorama Camera Customer Service Ambassador

Hey guys and gals, say hi to Helen. (Hi Helen, been a while since I've seen you around the internet.) She is one of the many reasons I like to use Adorama. How many companies have you seen that are this proactive? (I've heard Asus is active here too. That was an extra selling point for the TF for me.)
I usually deal with them for camera gear and they are very good about returns. Looks like their laptop policy is a wee bit different but I guess we now know why.

chimphappyhour said:
Hey guys and gals, say hi to Helen. (Hi Helen, been a while since I've seen you around the internet.) She is one of the many reasons I like to use Adorama. How many companies have you seen that are this proactive?
Click to expand...
Click to collapse
Hi! That's good to hear!

[Q] Going to RMA...any advice?

i'm 10 days passed my newegg return, so i'm stuck dealing with asus
during the last week, my TF just became completely incapable of sleeping with SODing. did everything i can to try and fix it. Did an nvflash reformat (i believe that should fully reset my device, correct?). even unrooted and reverted to 3.0.1 rom, and still SODs persist.
[ bit of a side note: my TF didn't used to have this problem, and now, even with multitudes of software wipes, i'm still getting them....i'm starting to wonder if this is really a hardware problem ]
anywho, this is the first time i'm RMAing anything by mail, so i'm wondering which shipping method i should pick. i want to pay as little as possible, although i want the shipment insured. speed isn't a priority, although obviously, the faster the better.
better yet, has anyone able to get Asus to refund the shipping? This SOD thing is definitely ASUS's problem, and I feel ripped having to pay a single cent on having it fixed.
also, this is what i declared as the reason i'm RMAing. They said i have to put a letter the enumerates the problems with my TF. Can I add in my light bleed problem and a single bright pixel in the screen?
I might as well get everything done in one swoop.
thanks

I'm in almost the same boat as you. One stuck pixel, massive light bleeding. I just sent it in Thursday and they're going to receive it Monday from which the two week period begins.
1. I was also forced to pay the return shipping. Unfair is an understatement for a unit that was defective straight out of box.
2. They can't guarantee a replacement, only a "repair". Whether that means they butcher it by breaking the bezel using a putty knife and the whole thing creaks after they slap it back together is unknown.
3. I would just throw every issue you have on it to a letter. What they should have sent you is an e-mail which comes with an attachment file which is a checklist and it requires a signature and the RMA number. Simply fill it out (I put the TF101 16GB on the "Other" section of the checklist).
You'll need that checklist above, the issues sheet which you have to type up and a copy of the invoice to prove warranty is still in effect. Staple the three documents together so your gripes/issues sheet is on top and implicitly it becomes the first thing they are likely to read. Throw some red ink in there too, either from red font or circle some passages using a red pen to catch their attention for important areas to read. Just don't overdo it.
4. Finally, they told me to include all of the stuff it came with including box, manuals, charger cables, etcetera. I put it all in there and I made the asshole CSR confirm that if they "repair" it they will return these back to me and I stated this on the issues sheet as well. If they replace the unit I wanted the whole thing replaced and they could keep my packaging. If you don't send the box you may save on shipping costs but the instructions quite clearly state that they're required to protect the unit during shipping.
Based on Murphy's Law and the generally ****ty quality of their CSR's I am assuming the box will become lost in a black hole and I'll receive a unit with no packaging to complement the $417.00 I paid for what is essentially a refurbished unit.
The cheapest and fastest way to send it IMO is the medium Priority Mail flat rate box coupled with Delivery Confirmation and Domestic Insurance for $400.00. Don't insure it for a penny more or you're paying another $1.05 or so. Insurance is a must, if you don't they'll blame it on you if it gets lost. The total comes out to around $17.00 where I am counting the postage, DC and Insurance. The medium PM flat rate box is sized perfectly to fit the unit and allow you to put padding on all six sides and will run you about $10.75 and it generally takes three days to get there, counting the day you mail it and the day they receive it. Be careful if that third day lands on a weekend like Saturday, although USPS delivers apparently Asus Service Center isn't open on Saturday's so the package is held until Monday.
If you do send it, good luck. Do post your experience and the results. We'll be like blood brothers, we'll see whether we get shafted and which one of us gets it harder.

Thanks for the response. I actually put off sending it until tommorow and was thinking of ups...but I guess usps is a good choice as well.
Sent from my PG06100 using Tapatalk

The e-mail I got from them clearly states that packaging should be included but I took another look and it says if it's not included you can just package it securely.
To do it by USPS you need to have the unit packed in the box it came in or just bring the unit itself if you're not sending the packaging. Go to a post office and ask for or find the medium Priority Mail flat rate box. It's the only box that's about the same in terms of dimensions as the Asus Transformer box it's just a little bigger. Put the Transformer in that box and put padding all around the inside, peel off the adhesive strips and close up the box.
You'll have to bring your own padding whether it's crumpled paper or packing peanuts because the post office doesn't give you any from my experience.
Once it's all sealed up using the adhesive strips on the box, write the destination and return address on the place the box tells you to. You might also be able to find a label you can write it on and then stick the label on.
Then find the bright green DC form, fill it out, detach the barcode sticker portion from the form and peel the backing to apply the barcode label to the box. Do the same for the insurance form which is blue (make sure the insurance form is the blue one that says Domestic Over $200.00). If you get the wrong one (the black one), it's not possible to insure for anything over $200.00. On the insurance form only fill out the bottom stuff, the rectangle boxes above are printed on by the computer at the cashier.
Now before you make you way to cashier, make sure you have:
1. The medium PM flat rate box sealed with the Transformer inside.
2. DC has been applied (bright green label) and you must have the other stub with the address information on it.
3. Likewise insurance must also be applied (blue label) and you must have the other stub with the address information on it.
4. Go up to the counter, hand them your package and the two colored stubs for DC and insurance.
5. They'll ask how much you want to insure for, obviously you tell them $400.00, they stamp the stubs, print the insurance information on to the blue one, take your money, give you your receipt and the two stubs back and you're on your way. Don't lose the receipt or either of the two stubs. The receipt will have the numbers from the DC and insurance stub but you don't want to lose those anyway in case something happens.
6. You can use the numbers on the bright green DC stub to check the status of your package on the USPS website.
If you can do UPS it's a little better because the insurance is already implied I believe (don't quote me on this, make sure). They also have real time tracking but IMO UPS takes longer and is a bit more expensive. Priority Mail is almost always three days with the first being when you drop off and the third being when they receive it. This is even if you're doing this from NY to CA.

finalhit said:
Thanks for the response. I actually put off sending it until tommorow and was thinking of ups...but I guess usps is a good choice as well.
Sent from my PG06100 using Tapatalk
Click to expand...
Click to collapse
i sent my tablet using UPS from S. Cal to Texas using 3 day ground for 11 bucks. I just sent in the tablet with the box. I kept the charger and usb cable. Monday 20th will be a week now since they receive it. hopefully I will get it back at the end of this week. my tablet backlight die after one month.

wow, thanks for the very detailed response tubular. i never really shipped anything before (except returning a package to amazon, but amazon made the that process painless, wish asus did the same)
so UPS is always insured? so dazz's 11 bux is insured? i may very well go that route if that were the case.
still a bit bitter of having to pay for shipping, as i'm very much convinced that SOD is a product defect, not a user-caused one...but for 11 bux, i'll save myself the stress, and let this one go.

Call them and ask. From what I know packages are insured by default and yo have to put a claim if it gets lost. Usually they go through a lengthy process of attempting to find the package.
The only downside to UPS is it may take longer. Especially if Asus wants you to send to Fremont, CA and you're on east coast. If you're not going by a 3-day service and you do UPS Ground you're easily looking at five or six business days.
The pros are that it appears cheaper based on what the other poster said. In addition it's easier. It's one label that you put on the box. USPS requires all of that mess I put up above, putting the destination/return address, filling out DC form and applying that label, filling out insurance form and applying that label.
If you've never done it before you might be better off just doing it by UPS and having UPS help you with the package at a UPS center because USPS doesn't help you with ****. There's already a line there and if you wait until it's your turn and ask your question it's going to be a waste of time. There's literally glass windows separating you from them. UPS centers allow workers to walk around the counters and actually assist you.
From my experience postal workers are agitated, annoyed and rude. Definitely won't be fun if you make a mistake.

finalhit said:
so UPS is always insured? so dazz's 11 bux is insured? i may very well go that route if that were the case.
still a bit bitter of having to pay for shipping, as i'm very much convinced that SOD is a product defect, not a user-caused one...but for 11 bux, i'll save myself the stress, and let this one go.
Click to expand...
Click to collapse
I didnt get it insured when I sent mine in, too pissed off that it was coming out of my pocket for a defective product. Also, my TF missed the delivery date by one day and I got a refund of 6 bucks back... So I ended up spending 5 bucks...

nowhere did i read they wanted a copy of the invoice or warranty card or anyting of that nature to show if it's still in warranty....since these things have only been available a couple months, i can't imagine ANY TF101's being out of warranty yet. I just mailed in the unit (no cables, no manual, no nothing but the TF101), factory reset, in original box with the 2 pieces of paper they requested....they also said nothing about getting a repair/refurb in return.
i can't imagine they have the time to physically repair the various units that come in and get them back out in a timely manner....though i'll know quickly if i get my old one back, mine has a nice chip/flek where the copper used to be.....they also didn't mention anything about me paying return postage (unless you meant you paying the postage to send it and them paying the postage to send you the fixed one).
Fedex ground and it should be there on wed....not sure who you people are talking to to get so much information, my letter said to ONLY send the stuff you want replaced, not all the cables and stuff.
Oh, and sent it to a Suite 200, what kind of Suite has a white room and able to repair broken computers, i thought these were all manufactured in Taiwan, doubt they have the ability to repair them in Texas.
$14 for ground Fedex, really the only shipper i trust for expensive items.
Please do not to include any accessories, including but not limited to as they will not be returned / replaced. Customers will be responsible for shipping fee if they are requesting items to be returned

Shipped it ups. Its indeed 11 bux for ground...3 days from socal. First $100 is insured, $2 additional for each $100. Didn't want to risk 400 to save 6 so paid for that as well.
Also didn't want to send my box in (dunno why, feel a bit secure having the barcodes and stuff) so paid additional 5 for them to pack it.
Came out 23 and change...shiuld get there in 3 days
Sent from my PG06100 using Tapatalk

Tubular said:
If you can do UPS it's a little better because the insurance is already implied I believe (don't quote me on this, make sure). They also have real time tracking but IMO UPS takes longer and is a bit more expensive. Priority Mail is almost always three days with the first being when you drop off and the third being when they receive it. This is even if you're doing this from NY to CA.
Click to expand...
Click to collapse
Eh? I've sent a package to California with UPS and it was sent there by three days.
I trust UPS more than USPS. It's far much better and stable.
Not sure what you're talking about UPS taking longer.

What are the return times like? I'm up in Canada and I sent my TF in for a problem with the bezel and it's been at the RMA place for 3 weeks now! I'm getting a little frustrated because my RMA number isn't working on the tracking site, but when I call support up they say they can see the status of it and keep telling me I have to wait "just a bit longer".
I love the TF, but I'm getting very frustrated by ASUS's tech support. The tablet has now been in an RMA center longer than it's been with me

It took 2 weeks here. Picked up from the Netherlands, shipped to Czech Republic (1 day), speaker + accelerometer repaired (12 days), shipped back to NL (1 day).

Not sure what you're talking about UPS taking longer.
Click to expand...
Click to collapse
UPS Ground takes five days at the minimum to reach CA from NY. If you haven't used UPS Ground before you have no idea what you're talking about.
UPS 3-day gets from CA to NY in 3-days, that's why it's called 3-day. UPS Ground however, does not.
Oh and the Grapevine, TX facility does have a clean room. Look up the address for the Grapevine, TX facility and you'll find the "ASUS Service Center" is actually "Wistron Infocomm". You'll also find a news article about how the facility was renovated last year to have better air filtration and upgraded clean room standards overall. It makes me a bit more confident but reading forum posts from people who sent in laptops and motherboards to various Asus contractors shakes my confidence. Some have received either no repair or their items were purposely damaged so that Asus wouldn't have to foot the bill for the repair. It's this kind of shady bull**** that makes me fear the worst.
I sent in everything because not only was my unit defective, so was the charger. I don't know where you got that above passage Krighton but it's clear on the e-mail:
6.Ship your unit and all accessories (if applicable) in the original packaging to ensure safe handling while in transit. In the event that you do not have the original packaging, please pack your unit safely. By shipping your unit to an ASUS service center you agree that ASUS cannot be held responsible for any damage that occurs as a result of third party courier service.
7.Do not ship any additional devices or peripheral accessories that were not included with your unit. ASUS cannot be held responsible for any lost, stolen, or damaged items that were not included with the original unit.
Click to expand...
Click to collapse
Bubble 7 means don't put irrelevant **** in the box like a game boy or something. Everything that came with the unit is fair game. I better get all of it back since these pricks insist on repairing instead of replacing.

"By shipping your unit to an ASUS service center you agree that ASUS cannot be held responsible for any damage that occurs as a result of third party courier service."
I believe this is both immoral and possibly illegal. The item(s) should be insured by Asus with the courier they use. If the courier is handling the goods on Asus behalf then they should be responsible for any damage incurred during shipping and claim the money back from their courier!
I'd challenge any sensible small claims court not to agree with my thinking on this. But I do not practice law so if anyone wishes to chime in please do.

[Q] What's the best place to buy the Nexus 6P?

What the title says.

Google store
Sent from my Nexus 6P using XDA-Developers mobile app

Google Store today they are offering $50 off on Nexus 5X and Nexus 6P.
Or use swappa
Sent from my Nexus 6P using Tapatalk

Carphone Warehouse if you're living in the UK, excellent prices especially if SIM free.

Google Store...

Edit

While you're there, check out the official 6P accessories. Google just released the live cases and my o my do they look good or not.

ttminh1997 said:
While you're there, check out the official 6P accessories. Google just released the live cases and my of my do they look good or not.
Click to expand...
Click to collapse
I do agree they look great, but I just purchased a dbrand skin a few days ago...

FreebaseJosh said:
What the title says.
Click to expand...
Click to collapse
Wherever it is the cheapest, total all in cost. The Google store is likely the second worst place since they charge tax to a number of states and usually don't throw in extra goodies. They are beat to the title of worst place to buy only by Best Buy where you will pay tax in every state hat has one. Newegg will charge tax to CA and a few others. IMO the best place to buy is B&H. If you have not heard of them buy without hesitation. They are a well established vendor of photographic gear with outstanding service and some of the better prices around. And when it comes to photo gear their selection is unparalleled.

GroovyGeek said:
Wherever it is the cheapest, total all in cost. The Google store is likely the second worst place since they charge tax to a number of states and usually don't throw in extra goodies. They are beat to the title of worst place to buy only by Best Buy where you will pay tax in every state hat has one. Newegg will charge tax to CA and a few others. IMO the best place to buy is B&H. If you have not heard of them buy without hesitation. They are a well established vendor of photographic gear with outstanding service and some of the better prices around. And when it comes to photo gear their selection is unparalleled.
Click to expand...
Click to collapse
Thanks, and I agree B&H is a great store (I actually some of my PC parts from them), now that I know that they carry the phone I'm gonna go with them. They literally have everything tech related.
Sweet I get no sales tax, a $50 Gift Card, and a selfie stick...

Just bought mint condition 64GB version from Swappa for $440. Very happy with my experiences there, both selling and buying.

craighwk said:
Just bought mint condition 64GB version from Swappa for $440. Very happy with my experiences there, both selling and buying.
Click to expand...
Click to collapse
Or you could have bought a brand new one with a 2 year warranty (1 year extended with many credit cards) for $10 more

I got mine off Amazon, $64 GB; standard price of $549, after taxes and whatnot it came to about $600; it's a bit more expensive, but I'm glad I paid the extra because Amazon is awesome, and I'm getting a replacement shipped because my wifi module died after I unlocked the bootloader (how does that even happen?).

Got mine from Best Buy for $449 and a $50 gift card.
I was there and I already planned on getting the 6P so why not.
Sent from my Nexus 6P using Tapatalk

I got my aluminum 64gb from Amazon for $394- plus tax. I.highly recommend Amazon
Sent from my Nexus 6P using Tapatalk

There are members here telling you not to buy from that Google Store purely because you can save a few bucks elsewhere. But I believe this is incorrect. The Google Store is the single best place to buy from even if it costs you a few extra dollars. Why? RMA's and returns. If you buy from Google and you have a legitimate problem with your phone all you do is tell them about it and they'll give you a replacement. No proof required, and very few questions asked. It's about as easy as it gets. Even if your phone is bent. If you buy from another retailer they'll generally do whatever they can to not provide you with a replacement. Those few extra bucks you might pay via the Google Store are well worth the peace of mind that comes with knowing you'll be taken care of if something goes wrong.

Heisenberg said:
There are members here telling you not to buy from that Google Store purely because you can save a few bucks elsewhere. But I believe this is incorrect. The Google Store is the single best place to buy from even if it costs you a few extra dollars. Why? RMA's and returns. If you buy from Google and you have a legitimate problem with your phone all you do is tell them about it and they'll give you a replacement. No proof required, and very few questions asked. It's about as easy as it gets. Even if your phone is bent. If you buy from another retailer they'll generally do whatever they can to not provide you with a replacement. Those few extra bucks you might pay via the Google Store are well worth the peace of mind that comes with knowing you'll be taken care of if something goes wrong.
Click to expand...
Click to collapse
A couple things need to be added because it was left out. Officially, Google says it doesn't cover accidental/water damage. Having protection plan obviously covers that. I say this because above it says "even if your phone is bent".
The other thing left out is also kinda big too. It's the part about fronting the money for the device that's going to be replaced. Google doesn't just send you another device even if it's covered under warranty. They send a email with a link to follow. You follow that and it orders the "rapid replacement" or whatever Google calls that process. It puts a hold on your credit card for whatever the device costs. Once you return the defective device (Google allows you to print out the shipping label so you don't pay for that) the hold is released. The first time I came across this process the amount was a surprise.
I asked if I didn't want to front the money could I just send the defective device in and they send the fixed device/replacement back. They said its done the other way with having a hold put on your card.

Tech_User01 said:
A couple things need to be added because it was left out. Officially, Google says it doesn't cover accidental/water damage. Having protection plan obviously covers that. I say this because above it says "even if your phone is bent".
The other thing left out is also kinda big too. It's the part about fronting the money for the device that's going to be replaced. Google doesn't just send you another device even if it's covered under warranty. They send a email with a link to follow. You follow that and it orders the "rapid replacement" or whatever Google calls that process. It puts a hold on your credit card for whatever the device costs. Once you return the defective device (Google allows you to print out the shipping label so you don't pay for that) the hold is released. The first time I came across this process the amount was a surprise.
I asked if I didn't want to front the money could I just send the defective device in and they send the fixed device/replacement back. They said its done the other way with having a hold put on your card.
Click to expand...
Click to collapse
A bent phone is usually a manufacture defective one, and is covered under their return policy. Accidental/water damage is not manufacture defective, so it won't be covered. Simple as that.
It's called an RMA and almost all retailers do that for returned merchandise. Look at the situation from their POV: what would keep you from not sending the defective phone back once they sent you the replacement. Again, simple as that.

Tech_User01 said:
A couple things need to be added because it was left out. Officially, Google says it doesn't cover accidental/water damage. Having protection plan obviously covers that. I say this because above it says "even if your phone is bent".
The other thing left out is also kinda big too. It's the part about fronting the money for the device that's going to be replaced. Google doesn't just send you another device even if it's covered under warranty. They send a email with a link to follow. You follow that and it orders the "rapid replacement" or whatever Google calls that process. It puts a hold on your credit card for whatever the device costs. Once you return the defective device (Google allows you to print out the shipping label so you don't pay for that) the hold is released. The first time I came across this process the amount was a surprise.
I asked if I didn't want to front the money could I just send the defective device in and they send the fixed device/replacement back. They said its done the other way with having a hold put on your card.
Click to expand...
Click to collapse
The bent phones aren't seen as accidental damage, there are many reports of these being replaced by Google with no questions asked. Of course you need to "front the money" as you put it. This is normal procedure when an advanced replacement is being provided to a consumer. Anyway, you're not actually being charged, they're not taking any money, all that's happening is you're authorising them to take the money in the case that you don't return the defective device. Do you really expect companies to just send products worth hundreds of dollars with no insurance against theft/fraud?

ttminh1997 said:
A bent phone is usually a manufacture defective one, and is covered under their return policy. Accidental/water damage is not manufacture defective, so it won't be covered. Simple as that.
It's called an RMA and almost all retailers do that for returned merchandise. Look at the situation from their POV: what would keep you from not sending the defective phone back once they sent you the replacement. Again, simple as that.
Click to expand...
Click to collapse
It is simple. So simple I made sure to add it. Being told about a charge is something to know about. It wasn't mentioned. I mentioned it.
As for your question about what would keep someone from not sending a device back. I said nothing about it being right or wrong. You mention it like I did. I don't think it's wrong. Inconvenience for sure, especially if you didn't do anything wrong and it's not your fault. But I know some people would not return the defective device. Integrity for some would make them return it. As for others, some would not and that's almost certainly the reason multiple companies do that exact thing (charge up front).
---------- Post added at 11:43 PM ---------- Previous post was at 11:41 PM ----------
Heisenberg said:
The bent phones aren't seen as accidental damage, there are many reports of these being replaced by Google with no questions asked. Of course you need to "front the money" as you put it. This is normal procedure when an advanced replacement is being provided to a consumer. Anyway, you're not actually being charged, they're not taking any money, all that's happening is you're authorising them to take the money in the case that you don't return the defective device. Do you really expect companies to just send products worth hundreds of dollars with no insurance against theft/fraud?
Click to expand...
Click to collapse
Again, telling those about the charge doesn't mean I think it's wrong. It wasn't mentioned. And being told about paying for the device again, even as a hold that will be returned is something that should be mentioned.

[UK Readers] Anyone know what Samsung charges for front glass replacement?

The touch screen is fine. If I go in to the Samsung store near me, what are they likely to charge me? Anyone been through the process with Samsung? Thanks.

i think they charge around £300. don't tell me you've dropped it

free2live said:
i think they charge around £300. don't tell me you've dropped it
Click to expand...
Click to collapse
£300!? That's like 50% of the overall price! Ridiculous.
And yeah...dropped it First time I've ever dropped a phone and smashed a screen. Absolutely smashed all over. It only fell from a foot or two, landed face down on hard flooring.
I do however have insurance, but I'm getting some bad vibes from the insurance company and revisiting reviews on them they're receiving an increasing number of negative reviews. When I took it out they had positive reviews. I'll reserve judgement though until I've gone through the process. They're registered with the FCA so if it goes sour I'll go down the ombudsman route and ask my CC company to recover the premium I paid. I'm hoping it doesn't come to that though.
I was asking about Samsung's price just out of curiosity really.

Whom you insured with

Go to a Carphone Warehouse store. Their Geek Squad thing is an official repair provider and they charge £170 ish. I had to get mine fixed a couple of months ago and thats what I did. Still expensive tho!

sutty86 said:
Whom you insured with
Click to expand...
Click to collapse
LoveitCoverit
WelshBluebird said:
Go to a Carphone Warehouse store. Their Geek Squad thing is an official repair provider and they charge £170 ish. I had to get mine fixed a couple of months ago and thats what I did. Still expensive tho!
Click to expand...
Click to collapse
Thanks for that mate. Worth knowing in case insurance falls through.

Won't help you now but for future reference, Gadget Cover are good. My circle of friends all use them. They always have discount codes available.
At the time we got yearly coverage of the S7 Edge for £65 for the year including loss, excess charge of £50. Used them previously to fix my OnePlus One, my Dads OnePlus One and my old Galaxy S3 (When it was still the hottest thing around lol).

WelshBluebird said:
Go to a Carphone Warehouse store. Their Geek Squad thing is an official repair provider and they charge £170 ish. I had to get mine fixed a couple of months ago and thats what I did. Still expensive tho!
Click to expand...
Click to collapse
Apparently there is a Nationwide short supply on replacement screens for most Samsung models. So the insurers, which I find weird, have asked me to obtain a quote, send it to them, if they approve it get the work done and they will send me a cheque as reimbursement (less the excess).
Went to the Samsung Experience store in Milton Keynes which is run by Carphone Warehouse. Quote for repair was £190.

Cracked my screen about 3 months ago when jogging home from the gym (1 mile). No idea how it happened as it was in a arm strap and I didn't bump into anything. Anyway went to the Samsung service centre in Surrey Quays, London. £200 to replace and picked it up the day after. Never smashed a phone screen before that. This phone screen concerns me in that I think it is not as strong as other phones.

Actually what i have heard that the whole digitizer (full screen and glass) has to be changed , glass can't be replaced separately.

Just thought I'd drop in and update on my experience. So after chasing my claim for awhile, eventually the insurance company sent me a cheque for £140 (to cover the £190 price for repair less my £50 excess). Not 100% satisfied with the service I've received from the insurance company as the policy I purchased was a premium policy which meant I should have been a day or two without my phone at the most, not several weeks.
Anyway, long story short, I got it repaired at the Samsung Experience Store in Central Milton Keynes (which is operated by The Carphone Warehouse incidentally). They replaced the whole front section which includes the silver frame - which was an extra bonus really as I'd scuffed that in one corner.
Although the price is pretty steep at £190 I can't fault the service. I had the phone back within a week and they did a damn good job on it. As they're authorised repair center the warranty and waterproof rating remain in tact.

Chris_c81 said:
Apparently there is a Nationwide short supply on replacement screens for most Samsung models. So the insurers, which I find weird, have asked me to obtain a quote, send it to them, if they approve it get the work done and they will send me a cheque as reimbursement (less the excess).
Went to the Samsung Experience store in Milton Keynes which is run by Carphone Warehouse. Quote for repair was £190.
Click to expand...
Click to collapse
odd if an insurer cannot repair within 48 hours they should usually send a replacement or pay you cash to buy a new one. Have nationwide phone insurance and they are good.

mikey_sk said:
odd if an insurer cannot repair within 48 hours they should usually send a replacement or pay you cash to buy a new one. Have nationwide phone insurance and they are good.
Click to expand...
Click to collapse
To be honest, although they came through in the end, I'm not convinced they're a reliable insurance company. I was lured in by some good reviews however more recently their reviews have nose dived. And I quickly realised what was going on. Basically when you purchase the policy, about a day later you're sent a review link for the reviews website they quote all over their website. Naturally, your only experience with the company at that point is purchasing the policy, which is a smooth and painless process. So they quickly rack up decent reviews by asking for a review early doors. The reviewers who waited to review until they needed to claim, have not so good things to say about them in recent months.
My next insurance policy will be a "new for old" policy. That will be the selling point I look for as a lot of the cheaper policies are refurbished for old or equivalent for old.

Looks like I also will be looking into a screen change. I'm undecided which direction to go yet. Best bit is I didn't drop mine I pressed the power button and a small arc crack formed around the button never had anything like this before can't say I'm impressed really.

Original poster whom you with name and shame...
Edit
Seen it.
Gadget cover get a good write up quite cheap also