It says they wont let you return notebooks or computers, but they have the tablet under notebooks? I have one here that I would like to open and inspect to compare with my amazon tablet, which ever one has "less issues" I would like to keep... but I dont know if I should open the adorama transformer?? Any help...
Call Adorama. Tell them that it will be a gift. If my dad does not like it (1. opened; 2. unopened), can I return it?
If the policy is as you state, whether opened or not, you might NOT be able to return.
Same policy on TigerDirect.
Once you get it you cannot return it for a refund, unless you refused the original delivery. All RMA issues have to be dealt with ASUS directly.
Tsk tsk tsk. ALWAYS research return/refund policies when buying anything... especially electronics.
Regardless, just return the worst one to Amazon. They don't check for serial numbers or anything. I returned my Walmart TF to Newegg and vice-versa without any issues. The UPC code is the same.
akarol said:
Tsk tsk tsk. ALWAYS research return/refund policies when buying anything... especially electronics.
Regardless, just return the worst one to Amazon. They don't check for serial numbers or anything. I returned my Walmart TF to Newegg and vice-versa without any issues. The UPC code is the same.
Click to expand...
Click to collapse
^^^ and this is the reason some sites don't take returns
lqaddict said:
Same policy on TigerDirect.
Once you get it you cannot return it for a refund, unless you refused the original delivery. All RMA issues have to be dealt with ASUS directly.
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Click to collapse
I know everyone says this about TigerDirect and i think it even says so on the website. But when I called them and told them all my issues and asked to just to just get my money back. They gave me no issues. Instantly emailed me the return label, paid for by them, and a few days later I got my money refunded too. I think I might have just gotten very lucky and got a great rep though, becuase my other times calling about the same issues I got a bunch of bs and run around. So i think if you really try the reps can do anything they want for you. haha
Sent from my Transformer TF101 using Tapatalk
ill call them tomorrow... if that's the case I will never buy from them again... and ill return the amazon one..
Thremix said:
It says they wont let you return notebooks or computers, but they have the tablet under notebooks? I have one here that I would like to open and inspect to compare with my amazon tablet, which ever one has "less issues" I would like to keep... but I dont know if I should open the adorama transformer?? Any help...
Click to expand...
Click to collapse
Ok no offense, but you are exactly the reason WHY there are those kinds of return policies in the first place. I'm dead serious. Returns are expensive for retailers. They are bad enough when there are legit reasons for the return but when people do stuff like what you are attempting it's fraudulent in my opinion. Stores don't exist to work like libraries where you check out an item play with it see if it has issues and then return it when you are done playing.
If people would stop doing things like what you are attempting return procedures would likely be a bit more lax and restocking fee's wouldn't exist. Businesses are in business to make money, shocking i know. And returns are not profitable.
What you should be doing is taking any build quality issues up with the manufacturer NOT the retailer. They didn't make it and shouldn't be suffering a loss so you can play "which one will i keep". As a business owner myself i can spot people like yourself a mile away and i usually direct your business elsewhere, customers like that just aren't worth the trouble.
swampthing1117 said:
Ok no offense, but you are exactly the reason WHY there are those kinds of return policies in the first place. I'm dead serious. Returns are expensive for retailers. They are bad enough when there are legit reasons for the return but when people do stuff like what you are attempting it's fraudulent in my opinion. Stores don't exist to work like libraries where you check out an item play with it see if it has issues and then return it when you are done playing.
If people would stop doing things like what you are attempting return procedures would likely be a bit more lax and restocking fee's wouldn't exist. Businesses are in business to make money, shocking i know. And returns are not profitable.
What you should be doing is taking any build quality issues up with the manufacturer NOT the retailer. They didn't make it and shouldn't be suffering a loss so you can play "which one will i keep". As a business owner myself i can spot people like yourself a mile away and i usually direct your business elsewhere, customers like that just aren't worth the trouble.
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Click to collapse
I disagree. Online retailers need to know that people are not able to "try" things out before purchasing like a B&M. For example, recently, I bought $300 worth of sunglasses to see which pair fit my face/style. I will mail back the ones that I did not select.
Why should it be different with electronics? No major B&M electronic retailer has restocking fees anymore except Sears. I'm sure that will end eventually. For me, I will not shop at a place that has a fee when it comes to small electronics (handheld devices, phones, etc.).
Don't worry, OP. No one is getting a free lunch from Amazon either.
Just saw this on AMAZON TF101 SPECS section:
Amazon.com Returns Policies: You may return any new computer purchased from Amazon.com that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. Amazon.com reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Amazon.com will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment. New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.
Of course, Amazon would be flexible about a defect (vs DOA), and be more flexible than to people who say, "I just did not like it. Wasn't what I expected."
I love my TF and I am keeping one.. I just put one on craiglist for $415 I think thats a fair price.. I am not "making" any money but that was never the point.. I just wanted to make sure I got a good one... they both are great with very little light leak, they both have the unbalanced sound but I see there is a fix for this already, so some one is gonna get lucky and get a transformer locally at cost, with no tax! lol
Not to be too legalistic but as far as I know no merchant through the use of any policy or provision can excuse themselves from the obligation of selling merchandise that is fit for its intended purpose.
If I sell you a toaster that does not toast, a knife that does not cut or a tablet that bleeds light out of the sides of the screen you have a pretty good case to demand full reimbursement.
Anyone can put up a sign "All Sales Are Final" or "Absolutely No Returns" or whatever they like but store policies never ever under any circumstances allow for a seller to commit fraud. If you tell the people that you gave the money to that the item does not work as promised through their onsite advertising (i.e. no mention of unequal sound or screenshots that do not show light bleed) you are entitled to cancel the sale since they took your money and did not give you the promised goods in exchange. You not obligated to let them try again, charge you a restocking fee, give you store credit or anything else.
Obviously I'm not a lawyer so you're mileage may vary. But I have found by plainly stating that the product in question is not fit for its intended purpose and as such I would like a refund yields a mostly desirous result. If the retailer held firm I would then call my credit card company and then worse case small claims.
The key is to keep saying unfit - unusable - not as advertised. Technical terms can cause subjective analysis while those three are pretty clear and can be elaborated on but not replaced (i.e. it's unfit because I bought it listen to music but one speaker is louder than the other, it is unusable because I bought it to view photos but the screen bleeds lights from the sides, etc.).
I'm sure they will help you regardless but no reason to bow down to some internet verbiage that outright dismisses their obligations under most state laws. As far as I am concerned a product received in unadvertised condition is DOA. Might as well be a brick if it doesn't do what it's supposed to do how it's supposed to do it.
Thremix said:
It says they wont let you return notebooks or computers, but they have the tablet under notebooks? I have one here that I would like to open and inspect to compare with my amazon tablet, which ever one has "less issues" I would like to keep... but I dont know if I should open the adorama transformer?? Any help...
Click to expand...
Click to collapse
Best thing is to email me directly with your order number: [email protected]
BTW the returns policy as it relates to certain items is set by the manufacturers not by Adorama.
If an item in this category is found to be faulty or damaged on arrival it will be covered under the manufacturer warranty - but needs to be returned directly the manufacturer.
Helen Oster
Adorama Camera Customer Service Ambassador
Hey guys and gals, say hi to Helen. (Hi Helen, been a while since I've seen you around the internet.) She is one of the many reasons I like to use Adorama. How many companies have you seen that are this proactive? (I've heard Asus is active here too. That was an extra selling point for the TF for me.)
I usually deal with them for camera gear and they are very good about returns. Looks like their laptop policy is a wee bit different but I guess we now know why.
chimphappyhour said:
Hey guys and gals, say hi to Helen. (Hi Helen, been a while since I've seen you around the internet.) She is one of the many reasons I like to use Adorama. How many companies have you seen that are this proactive?
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Hi! That's good to hear!
Related
What do you guys think about disputing any Nexus Q ebay purchases due to the fact Google has killed it.
"not as described" as it is buggy and hardly works for me. Plus since google has publicly stopped selling it its obviously a broken item.
Think ebay would give me a refund for both devices if I dispute the purchase?
sbeckett said:
What do you guys think about disputing any Nexus Q ebay purchases due to the fact Google has killed it.
"not as described" as it is buggy and hardly works for me. Plus since google has publicly stopped selling it its obviously a broken item.
Think ebay would give me a refund for both devices if I dispute the purchase?
Click to expand...
Click to collapse
You should be banned for even posting anything like this. You bought the Nexus Q with the information that was released so live with it, why should the person selling it lose the money you paid?
Google did not call it broken, the issue is that they realize the functionality is too limited for the price point.
sbeckett said:
What do you guys think about disputing any Nexus Q ebay purchases due to the fact Google has killed it.
"not as described" as it is buggy and hardly works for me. Plus since google has publicly stopped selling it its obviously a broken item.
Think ebay would give me a refund for both devices if I dispute the purchase?
Click to expand...
Click to collapse
Haha, you're a piece of garbage.
Deleted as read the reply wrong.
Why am garbage? Google obviously agrees with me.
They took a product that doesn't work most of the time and is overpriced and made it free. I have two of them + 4 android devices and the Nexus Q does not work most of the time!
The didn't want to deal with all of the returns or bad publicity.
Why would you return something that doesn't work if it was free?
But if you purchased something for a premium your really quick to return it when it doesn't work.
I love google and google products. They really did save some face by giving away these devices.
I escalated both ebay purchased and am waiting 72 hours for decision. Pretty much I did buy something that doesn't work as advertised and has pretty much been recalled by Google. The sellers should of accepted my return, but they did not. Will report back on outcome of dispute.
So would you be raising these claims if Google hadn't decided to prolong the release of their Nexus Q product? Somehow, I don't think so.
You bought them and it's not the sellers fault that you bought them; Google hasn't even said that the Q is 'broken'.
You are just going to have to suck it up, sorry.
I won the dispute, ebay has sent me pre-paid return stickers to send back the items to the sellers for a full refund.
Now, I like the devices - and want to keep them.
But not being fully hacked yet, and not even being able to do what they are supposed to do (play music on TV) without sound cutting out, I think I will send them back.
I think they will be re-released minus the LEDs and speaker ports but with google TV interface + the current streaming features for $200....
Ebay was wrong on this one. I hope someone deletes this topic..Shame
Caveat Emptor
sbeckett said:
I won the dispute, ebay has sent me pre-paid return stickers to send back the items to the sellers for a full refund.
Now, I like the devices - and want to keep them.
But not being fully hacked yet, and not even being able to do what they are supposed to do (play music on TV) without sound cutting out, I think I will send them back.
I think they will be re-released minus the LEDs and speaker ports but with google TV interface + the current streaming features for $200....
Click to expand...
Click to collapse
You really should know what you are buying before you buy it. In cases like this especially! If you are not willing to get into the weeds and hack the Q, you should not have bought two of them handed out at a developer conference specifically to be hacked!
Google does not agree with you that there is anything wrong with the device. Noone wanted it yet for the price or were smart enough to wait and see how the development community panned out before they ordered one. Anyone that ordered one especially off of ebay knew exactly what they were getting. They graciously offered those that pre ordered it for free to generate publicity. If you do not want what they offered you should not have ordered it.
Sent from my Galaxy Nexus using xda premium
I sure hope you get negative feedback for what you did. The sellers didn't misrepresent anything, and you probably purchased their "new unopened" nexus q's for less than msrp ($300), used them a few days, decided you would wait until they have more features after trying them out and now you are returning them. Now the sellers can't sell them as new since they have been used by you.
This is pretty much just like you bought something at a yard sale or craigslist, tried it out for a few days and now want a refund. "Buyer Beware", you should have researched more or decided to not take a chance and be an early adopter instead of screwing over a couple of people on ebay...
sbeckett said:
I won the dispute, ebay has sent me pre-paid return stickers to send back the items to the sellers for a full refund.
Now, I like the devices - and want to keep them.
But not being fully hacked yet, and not even being able to do what they are supposed to do (play music on TV) without sound cutting out, I think I will send them back.
I think they will be re-released minus the LEDs and speaker ports but with google TV interface + the current streaming features for $200....
Click to expand...
Click to collapse
Boo this man!
sbeckett said:
I won the dispute, ebay has sent me pre-paid return stickers to send back the items to the sellers for a full refund.
Now, I like the devices - and want to keep them.
But not being fully hacked yet, and not even being able to do what they are supposed to do (play music on TV) without sound cutting out, I think I will send them back.
I think they will be re-released minus the LEDs and speaker ports but with google TV interface + the current streaming features for $200....
Click to expand...
Click to collapse
http://www.youtube.com/watch?v=76p_ncbffCE
sbeckett said:
I won the dispute, ebay has sent me pre-paid return stickers to send back the items to the sellers for a full refund.
Now, I like the devices - and want to keep them.
But not being fully hacked yet, and not even being able to do what they are supposed to do (play music on TV) without sound cutting out, I think I will send them back.
I think they will be re-released minus the LEDs and speaker ports but with google TV interface + the current streaming features for $200....
Click to expand...
Click to collapse
Ebay's decision is based on various factors. That being said, your case sounds to me is more of a Buyer's remorse than inaccurate description of an preview device (which will not be refunded if it is buyer's remorse).
I guess the seller did not responded ebay's request for providing evidence fully or timely therefore you get this one easy. It won't be so lucky next time. I dealt with buyers like you before. All I need was to list all the evidence that shows it is buyer's remorse but not seller's fault and ebay rejected buyer's request last time.
You got lucky this time. I think the seller did not bother or was not aware such refund request or did not take it seriously to contend.
Remind me to never do any transactions with the OP
What a piece of crap. I hope the OP trips and falls and his Q goes up his a$$.
Wow. Some people these days. Bogus and garbage claim. Smh
Since I have no way of getting this phone otherwise, I have to get it through an online website.
I'm thinking of going in for eBay since it eBay offers certain protection against fake sellers and a guarantee for my broken devices.
So does eBay cover things like phone flicker, or the buzzing sound?
I ask these because these are issues that only certain users experience.
I don't care if my phone rattles, since I'm never going to go berserk and shake it like a mad man.
Also, what about bigger issues. What if my phone comes damaged or scratched or dead on arrival? Will eBay take it back? Will it give me eBay credit or refund my money?
You are not buying from eBay. You would be buying from the selller. Check the seller's listing for any warranties, etc. that they may provide. You might also check that they actually have the phone before purchasing as a lot of sellers "thought" they would be able to get them and sold them based on receiving them from Google.
radeon962 said:
You are not buying from eBay. You would be buying from the selller. Check the seller's listing for any warranties, etc. that they may provide. You might also check that they actually have the phone before purchasing as a lot of sellers "thought" they would be able to get them and sold them based on receiving them from Google.
Click to expand...
Click to collapse
No but even eBay gives its own guarantee.
It's that that I'm asking about.
Thanks for your reply though. I'll double check if they have stock.
eBay doesn't offer any warranty. Depending on what it is, they may try to sell you a 3rd party warranty like SquareTrade or something if it is available. Otherwise everything is done through the seller. If you have a problem and are within the seller's guidelines (or sometimes not even), you can use eBay's resolution center to try to get your money back or something like that - but it is not a warranty. It is more for not receiving the right item or the condition was not listed correctly or you have a problem and the seller is not responding or things like that.
So if you're that concerned about no coverage, I'd say look into 3rd party services like SquareTrade or others and see what they offer.
GG play open to order again today. you should consider that.
Oh wait. you are in Mumbai. so nevermind sorry
What the title says.
Google store
Sent from my Nexus 6P using XDA-Developers mobile app
Google Store today they are offering $50 off on Nexus 5X and Nexus 6P.
Or use swappa
Sent from my Nexus 6P using Tapatalk
Carphone Warehouse if you're living in the UK, excellent prices especially if SIM free.
Google Store...
Edit
While you're there, check out the official 6P accessories. Google just released the live cases and my o my do they look good or not.
ttminh1997 said:
While you're there, check out the official 6P accessories. Google just released the live cases and my of my do they look good or not.
Click to expand...
Click to collapse
I do agree they look great, but I just purchased a dbrand skin a few days ago...
FreebaseJosh said:
What the title says.
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Click to collapse
Wherever it is the cheapest, total all in cost. The Google store is likely the second worst place since they charge tax to a number of states and usually don't throw in extra goodies. They are beat to the title of worst place to buy only by Best Buy where you will pay tax in every state hat has one. Newegg will charge tax to CA and a few others. IMO the best place to buy is B&H. If you have not heard of them buy without hesitation. They are a well established vendor of photographic gear with outstanding service and some of the better prices around. And when it comes to photo gear their selection is unparalleled.
GroovyGeek said:
Wherever it is the cheapest, total all in cost. The Google store is likely the second worst place since they charge tax to a number of states and usually don't throw in extra goodies. They are beat to the title of worst place to buy only by Best Buy where you will pay tax in every state hat has one. Newegg will charge tax to CA and a few others. IMO the best place to buy is B&H. If you have not heard of them buy without hesitation. They are a well established vendor of photographic gear with outstanding service and some of the better prices around. And when it comes to photo gear their selection is unparalleled.
Click to expand...
Click to collapse
Thanks, and I agree B&H is a great store (I actually some of my PC parts from them), now that I know that they carry the phone I'm gonna go with them. They literally have everything tech related.
Sweet I get no sales tax, a $50 Gift Card, and a selfie stick...
Just bought mint condition 64GB version from Swappa for $440. Very happy with my experiences there, both selling and buying.
craighwk said:
Just bought mint condition 64GB version from Swappa for $440. Very happy with my experiences there, both selling and buying.
Click to expand...
Click to collapse
Or you could have bought a brand new one with a 2 year warranty (1 year extended with many credit cards) for $10 more
I got mine off Amazon, $64 GB; standard price of $549, after taxes and whatnot it came to about $600; it's a bit more expensive, but I'm glad I paid the extra because Amazon is awesome, and I'm getting a replacement shipped because my wifi module died after I unlocked the bootloader (how does that even happen?).
Got mine from Best Buy for $449 and a $50 gift card.
I was there and I already planned on getting the 6P so why not.
Sent from my Nexus 6P using Tapatalk
I got my aluminum 64gb from Amazon for $394- plus tax. I.highly recommend Amazon
Sent from my Nexus 6P using Tapatalk
There are members here telling you not to buy from that Google Store purely because you can save a few bucks elsewhere. But I believe this is incorrect. The Google Store is the single best place to buy from even if it costs you a few extra dollars. Why? RMA's and returns. If you buy from Google and you have a legitimate problem with your phone all you do is tell them about it and they'll give you a replacement. No proof required, and very few questions asked. It's about as easy as it gets. Even if your phone is bent. If you buy from another retailer they'll generally do whatever they can to not provide you with a replacement. Those few extra bucks you might pay via the Google Store are well worth the peace of mind that comes with knowing you'll be taken care of if something goes wrong.
Heisenberg said:
There are members here telling you not to buy from that Google Store purely because you can save a few bucks elsewhere. But I believe this is incorrect. The Google Store is the single best place to buy from even if it costs you a few extra dollars. Why? RMA's and returns. If you buy from Google and you have a legitimate problem with your phone all you do is tell them about it and they'll give you a replacement. No proof required, and very few questions asked. It's about as easy as it gets. Even if your phone is bent. If you buy from another retailer they'll generally do whatever they can to not provide you with a replacement. Those few extra bucks you might pay via the Google Store are well worth the peace of mind that comes with knowing you'll be taken care of if something goes wrong.
Click to expand...
Click to collapse
A couple things need to be added because it was left out. Officially, Google says it doesn't cover accidental/water damage. Having protection plan obviously covers that. I say this because above it says "even if your phone is bent".
The other thing left out is also kinda big too. It's the part about fronting the money for the device that's going to be replaced. Google doesn't just send you another device even if it's covered under warranty. They send a email with a link to follow. You follow that and it orders the "rapid replacement" or whatever Google calls that process. It puts a hold on your credit card for whatever the device costs. Once you return the defective device (Google allows you to print out the shipping label so you don't pay for that) the hold is released. The first time I came across this process the amount was a surprise.
I asked if I didn't want to front the money could I just send the defective device in and they send the fixed device/replacement back. They said its done the other way with having a hold put on your card.
Tech_User01 said:
A couple things need to be added because it was left out. Officially, Google says it doesn't cover accidental/water damage. Having protection plan obviously covers that. I say this because above it says "even if your phone is bent".
The other thing left out is also kinda big too. It's the part about fronting the money for the device that's going to be replaced. Google doesn't just send you another device even if it's covered under warranty. They send a email with a link to follow. You follow that and it orders the "rapid replacement" or whatever Google calls that process. It puts a hold on your credit card for whatever the device costs. Once you return the defective device (Google allows you to print out the shipping label so you don't pay for that) the hold is released. The first time I came across this process the amount was a surprise.
I asked if I didn't want to front the money could I just send the defective device in and they send the fixed device/replacement back. They said its done the other way with having a hold put on your card.
Click to expand...
Click to collapse
A bent phone is usually a manufacture defective one, and is covered under their return policy. Accidental/water damage is not manufacture defective, so it won't be covered. Simple as that.
It's called an RMA and almost all retailers do that for returned merchandise. Look at the situation from their POV: what would keep you from not sending the defective phone back once they sent you the replacement. Again, simple as that.
Tech_User01 said:
A couple things need to be added because it was left out. Officially, Google says it doesn't cover accidental/water damage. Having protection plan obviously covers that. I say this because above it says "even if your phone is bent".
The other thing left out is also kinda big too. It's the part about fronting the money for the device that's going to be replaced. Google doesn't just send you another device even if it's covered under warranty. They send a email with a link to follow. You follow that and it orders the "rapid replacement" or whatever Google calls that process. It puts a hold on your credit card for whatever the device costs. Once you return the defective device (Google allows you to print out the shipping label so you don't pay for that) the hold is released. The first time I came across this process the amount was a surprise.
I asked if I didn't want to front the money could I just send the defective device in and they send the fixed device/replacement back. They said its done the other way with having a hold put on your card.
Click to expand...
Click to collapse
The bent phones aren't seen as accidental damage, there are many reports of these being replaced by Google with no questions asked. Of course you need to "front the money" as you put it. This is normal procedure when an advanced replacement is being provided to a consumer. Anyway, you're not actually being charged, they're not taking any money, all that's happening is you're authorising them to take the money in the case that you don't return the defective device. Do you really expect companies to just send products worth hundreds of dollars with no insurance against theft/fraud?
ttminh1997 said:
A bent phone is usually a manufacture defective one, and is covered under their return policy. Accidental/water damage is not manufacture defective, so it won't be covered. Simple as that.
It's called an RMA and almost all retailers do that for returned merchandise. Look at the situation from their POV: what would keep you from not sending the defective phone back once they sent you the replacement. Again, simple as that.
Click to expand...
Click to collapse
It is simple. So simple I made sure to add it. Being told about a charge is something to know about. It wasn't mentioned. I mentioned it.
As for your question about what would keep someone from not sending a device back. I said nothing about it being right or wrong. You mention it like I did. I don't think it's wrong. Inconvenience for sure, especially if you didn't do anything wrong and it's not your fault. But I know some people would not return the defective device. Integrity for some would make them return it. As for others, some would not and that's almost certainly the reason multiple companies do that exact thing (charge up front).
---------- Post added at 11:43 PM ---------- Previous post was at 11:41 PM ----------
Heisenberg said:
The bent phones aren't seen as accidental damage, there are many reports of these being replaced by Google with no questions asked. Of course you need to "front the money" as you put it. This is normal procedure when an advanced replacement is being provided to a consumer. Anyway, you're not actually being charged, they're not taking any money, all that's happening is you're authorising them to take the money in the case that you don't return the defective device. Do you really expect companies to just send products worth hundreds of dollars with no insurance against theft/fraud?
Click to expand...
Click to collapse
Again, telling those about the charge doesn't mean I think it's wrong. It wasn't mentioned. And being told about paying for the device again, even as a hold that will be returned is something that should be mentioned.
Amazon is apparently refunding all buyers of Note 7 phones and letting them keep the old potentially defective ones until further notice. Once the refunds are given back, it would be futile for Amazon to request and enforce that the original buyers send them back to them for shipment back to Samsung. Note that they have no exchange policy in place for replacement Note 7 phones in place so they can't even put credit card holds on anyone not returning their phone.
In my opinion, this is very reckless of them as this policy could effectively create a black market for the less morally-responsible segments of buyers to start selling these devices to people on Craigslist, eBay, Swappa, or any number of sites. In a worst-case scenario these phones can cause injuries or property damage to unknowing buyers who would be deceived by these unscrupulous sellers as they never were repaired by Samsung.
Lastly, Amazon.com has recommended by users stop using the Note 7 with the Gear VR headsets, which makes sense as you don't want a potential fire-bomb that close to your eyes. Surprising that Samsung nor any other carriers haven't released a statement about that yet...
Check out the link below for their instructions and official statements.
http://www.androidauthority.com/samsung-galaxy-note-7-recall-714419/
This is beyond reckless and borders on criminal! This whole recall has been handled poorly and should have been done the the Consumer Product Safety Commission. Just as an aside regarding this recall... I have contacted Verizon 3 time and have received 3 different answers regarding the recall. WE are doomed... this whole world is doomed by the lack of consideration shown by Samsung, Verizon and the Government!
Dang I should of bought the note 7 from amazon , would of basically got a free phone ..... I got mine from Verizon but honestly not even gonna exchange it for a new one cause I have had zero issues with my battery , so I see no need to exchange it especially sense it is only effecting 1% of the phones and most of the 35 phones that the battery blew up or something else has been the international note 7 . Way I see it is of nothing is wrong with yours no need to go exchange it .
laserbiz said:
This is beyond reckless and borders on criminal! This whole recall has been handled poorly and should have been done the the Consumer Product Safety Commission. Just as an aside regarding this recall... I have contacted Verizon 3 time and have received 3 different answers regarding the recall. WE are doomed... this whole world is doomed by the lack of consideration shown by Samsung, Verizon and the Government!
Click to expand...
Click to collapse
Calm down. Don't get micro aggressed over the recall. The world isn't doomed because of a phone recall. Your life will continue as normal during this and any other recall. Go get triggered by the sound of wind somewhere else.
eskomo said:
Calm down. Don't get micro aggressed over the recall. The world isn't doomed because of a phone recall. Your life will continue as normal during this and any other recall. Go get triggered by the sound of wind somewhere else.
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Micro aggressed? Oh you are so silly. No one is saying the world is doomed, but there is a proper way to handle consumer product safety issues. (faulty air bags anyone?) If you dont think this recall is not a major problem then you certainly are in your own little bubble. Major Airlines banning the Note 7 from flying in their planes, a house fire caused by a Note 7 here in the States, not to mention fires elsewhere including injuries. Does some one need to die before I can be micro aggressed? BTW not really the proper context to use the word. Of course this should have been handled by the Consumer Product Safety Commission, but perhaps you don't understand what that entails when they get involved. I forgive your ignorance as well as your ridiculous posting.
Honestly, eBay, Gazelle, Swappa, and others need to ban Note 7s from being sold on their sites until Samsung can come up with a way to tell what phones are defective based on IMEI or something. The last thing anybody wants are injuries and property being damaged because unscrupulous people selling old stock to unknowing buyers (unless you happen to be a sociopath). Sucks if you are one of those people who depends on selling old gear to buy new gear but you need to deal with it.
I think Amazon is trying to avoid "Hot Potatoes". Nuthin' like storing a warehouse of incendiary time bombs, you know?
Also, if they are not safe enough to sell or store in large quantities they certainly are not safe enough to ship.
I know it is claimed they only ignite when charging but....
whoofit said:
I think Amazon is trying to avoid "Hot Potatoes". Nuthin' like storing a warehouse of incendiary time bombs, you know?
Also, if they are not safe enough to sell or store in large quantities they certainly are not safe enough to ship.
I know it is claimed they only ignite when charging but....
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They won't be storing them for long though. They'll just be a transit depot which will send any defective units back to Samsung like the US carriers, Best Buy, etc. If those guys can do it Amazon should be able to I would think. I think they're just lazy and hoping customers will just deal with Samsung directly on their own volition. Of course, some of these customers would be the ones who potentially are morally-bankrupt enough to sell defective phones to unknowing buyers.
"No one is saying the world is doomed" - 8th Sept. ..... "WE are doomed... this whole world is doomed" - 6th of Sept....
Say again?
The first use of We are doomed is figurative, the second time was literal. Context is everything.
BTW This recall has now come under the auspices of the Consumer Product Safety Commission, Just as I was calling for and you are worried about my use of "we are doomed" in the figurative and literal sense. You have added nothing to this thread just as the other person added nothing to this thread. We are doomed!
https://goo.gl/if4QOx
Amazon is apparently offering customers who bought Note7 accessories a full refund even if they’re outside the normal 30-day return window.
Someone was asking about this. FYI
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I just got my UAG CASE refunded from amazon. In was past my 30 day return period.
Just says mine is outside the return window not eligible for return
Sent From My Galaxy Note 7
sharkattack99 said:
Just says mine is outside the return window not eligible for return
Sent From My Galaxy Note 7
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You have to call them
Ah thanks I will be giving them a call
Sent From My Galaxy Note 7
Amazon may, but I'm unsure if third party sellers on Amazon will do it too, which is where all my cases come from. Upon filling in the form, it says it needs to get approval from the seller. I could call Amazon, but they wont be able to dictate what third party sellers have to do when it's outside the window.
svache said:
Amazon may, but I'm unsure if third party sellers on Amazon will do it too, which is where all my cases come from. Upon filling in the form, it says it needs to get approval from the seller. I could call Amazon, but they wont be able to dictate what third party sellers have to do when it's outside the window.
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Third parties won't. I just tried and all sellers are refusing.
Also, in related information, if you bought any Spigen accessories directly through their site, they aren't taking them back either. I contacted them Wednesday and they refused. They gave a useless 20% off one item coupon though. Because, you know, I want to spend MORE money on all this mess.
I'm now contacting Samsung directly because at this point, I feel it's all their fault. I would never have bought accessories if I had known this would happen. Now, if I were returning the phone because I didn't like it or something like that (a voluntary return/exchange that was MY decision), then I'd take the hit. I mean, I can't even sell these cases now!
(I have 5 cases. I bought a few in order to swap them out or to have spares.)
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spexwood said:
I'm now contacting Samsung directly because at this point, I feel it's all their fault. I would never have bought accessories if I had known this would happen. Now, if I were returning the phone because I didn't like it or something like that (a voluntary return/exchange that was MY decision), then I'd take the hit. I mean, I can't even sell these cases now!
(I have 5 cases. I bought a few in order to swap them out or to have spares.)
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Let us know how it goes. I have 7 cases (me and my wife together, but same situation, we like to swap them out) from various sellers and would like to have at least part of it back.
svache said:
Let us know how it goes. I have 7 cases (me and my wife together, but same situation, we like to swap them out) from various sellers and would like to have at least part of it back.
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Yeah, sure. I'll keep you all updated.
Not to be negative, but I feel like it's a long shot though.
No reply as of yet. Maybe by Monday.
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spexwood said:
Yeah, sure. I'll keep you all updated.
Not to be negative, but I feel like it's a long shot though.
No reply as of yet. Maybe by Monday.
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OK, well, I got an update. Samsung is refusing responsibility for 3rd party accessories, so I am now about $200 in the hole.
All I can say is that I REALLY hope a class action lawsuit comes out, because I'll be jumping on it like crazy in order to try and recover at least SOME of my loss. I was also considering getting a Note8 (or whatever it'll be called), but now, it has to not only be a good phone, but will need to brush my teeth, brush my hair, and wipe my butt in order to make me consider it. It's a shame because I loved the Note7, but they shouldn't be screwing their customers over like this, ESPECIALLY since it's their fault.
I'm going to try one last time with the phone number provided in the email, but from what it sounds like, this will do nothing.
Message from Samsung:
Thank you for taking the time to contact us at Samsung Technical Support. We always appreciate hearing from our customers.
After reviewing your e-mail, I understand that you have purchased most of the accessories related to Note 7 and I see that you want the refund for them, I will help you with the required information.
I regret your inconvenience regarding this, the most disheartening is one of our loyal customer going through this type of ordeal experience.
I see that you have purchased the accessories from the third party seller, we don't know the information about them, I would like to inform you that you will get the refund when you purchase from the Samsung or with the respective carrier.
For the inconvenience with the exchange that you are all going through, we are offering all the customer's with incentives.
As a sign of our appreciation for your patience and loyalty, we are offering up to a $100 bill credit from select carrier or retail outlets if you exchange your Galaxy Note7 for another Samsung smartphone, less any incentive credits already received.
If you already exchanged your Galaxy Note7 device for another Samsung smart phone, you will receive up to a $75 bill credit from select carrier or retail outlets in addition to the $25 you previously received.
If you choose to obtain a refund, you will receive up to a $25 bill credit from select carrier or retail outlets as a token of our appreciation and acknowledgement of your inconvenience, less any incentive credits already received.
I will help you with the link where you can refer the updated information of the Note 7.
http://www.samsung.com/us/note7recall/
I would like to inform you that your email has reached Samsung technical support department were we deal in troubleshooting with mobile devices and tablets. However, we do have a dedicated support team who will help you in this regard.
I understand how troublesome it could be, Please contact appropriate team with the contact number(1-844-365-6197 ). They will help you with the options possible.
I hope the above information is helpful. Please write back to us if you have any quires. We will be happy to help you.
Should you desire additional assistance, we invite you to access the web-link http://www.samsung.com/us/support/contact to speak to a Chat Specialist. Our technicians are more than happy to assist you further. Chat Support is available 24X7.
For additional support and updates regarding your product, please follow us at @SamsungSupport on Twitter or like our page at https://www.facebook.com/samsungsupport.
Thank you for choosing Samsung products.
Sincerely,
Sravanthi.K
Another Update:
I called the number given in the email and ended up coming out of the call with even more frustration, but also some potentially good news, though we should all take it with a grain of salt.
First, I called the number and the girl on the other line said I need to power down my Note7. I told her that I can't because it's my ONLY phone (I don't even have a landline), and I have to wait until I can buy a replacement. She just said, "I understand, but because your safety is our concern... [blah blah blah]... you need to power down your phone."
So I repeated that this was my only phone and that I don't have a spare. Again, she repeated the "safety is our concern" line. So I added, "Ma'am, if I power down my phone, then that would mean that I will be without a phone completely until I can get a replacement. That means that if I have to call 911 in the case that I have an emergency, then I won't be able to do so, and I could potentially DIE."
This time she hesitated... then repeated the same line again. It sounded like she was reading a script too (which she most likely was, unfortunately).
Finally, I just said, "Well, I'm not powering down my phone until I can buy the LG V20."
She stopped LOL
So then she transferred me to another phone number, but was kind enough to give me the number in case I got disconnected. So she transferred me and I waited. And waited. And waited. After 1 hour and 10 minutes on hold, I just hung up and tried calling again. All I got was a message saying that the phone was not available and to try again later.
At this point, I'm obviously frustrated, so I call the first number again and this is where the good news with a grain of salt comes in. The lady said that there will be an addition to the Note7 recall, which will state what to do about accessories (though she didn't confirm whether it was for accessories bought through third parties). She could not give me a 'when' this would happen though. I tried pressing more details from her by trying to get a time frame for this addition (ex: within the next 1-2 months), but she would not give me anything, meaning that she really didn't know, or that she wasn't supposed to say.
So, at this point, I'm just going to wait until either a class-action lawsuit occurs, or this addition to the Note7 recall policy becomes live. I'm obviously not happy at the moment because as of right now, I'm still at a loss until something else happens, which is still only a possibility rather than a certainty.
EDIT: Oh, and II only say to take that info with a grain of salt only because it isn't 100% confirmed at the moment. I would definitely expect Samsung to do that addition to the recall because that will help them avoid a class-action lawsuit. It's just that if they do do something, they need to do something reasonable... not something like offer only 20% of each accessory's cost. I mean, at the moment, this $25 credit whether you keep using a Samsung device or go to another brand is bull. That's lunch money and doesn't cover all the time wasted on this mess (IMO).
Well seems I was partially lucky with Amazon's third party sellers, but I am unsure if that is because the items they allow me to trade are 1, still within the normal return window, 2, are OEM covers, or 3, they just have great customer service. The other ones (Spigen and VRS Design) were out of the window so I just let them be.. They may have allowed me to return them, but chances are slim.. I know I wouldn't if I was a seller.
i was able to return all of the items i bought for note 7. I had to do a chat and she gave me the link for my return label. 2 case and 1 usb c cable.
panday74 said:
i was able to return all of the items i bought for note 7. I had to do a chat and she gave me the link for my return label. 2 case and 1 usb c cable.
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The usb c cable would have been good to keep as in all phones will probably have it in the future. Thats the only thing im keeping
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