So, guys, I have had my nexus 4 since January now, and days after I got it, it had a squeaky bezel (I think that's the correct word) and the speakers raddled. I have popped a case on it, and since tried to forget about it. Unfortunately, to this day I can't get over it. If I contacted google, would they let me return the device, and get a replacement? It does have a few small scratches, but nothing that would have caused any issues.
I think January is way out of your return period. You could give them a call but pretty sure they'd say no.
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It does say there's 12 months of warranty doesn't it?
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Related
...have a Nexus 7 that had no screen raise or separation out of the box and it's still that way after days/weeks?
I ask because we all know about the problem coming out of the box but now I'm also hearing about devices that were fine out of the box but are now raising and/or separating.
I also ask because I am on device number 7 and this one finally had no screen raise or separation out of the box and has stayed that way for two days so far. I'm just afraid it will come up eventually.
Thoughts?
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Got mine from the store on preorder and have yet to have any hw or build quality problems.
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Got mine on the 17th. No problems.
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I bought mine on July 26th, no problems at all.
I've had mine 2 days and then screen is completely in tact from what I can tell. Hopefully it stays that way
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No issues since delivery on July 27th
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No issues.
WizeGuyDezignz said:
...have a Nexus 7 that had no screen raise or separation out of the box and it's still that way after days/weeks?
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Had mine for almost a month now and haven't had any issues.
I bought 2, one on July 13 and the other on July 23. No issues.
Great to hear guys! I'm hoping this is the winner.
There are two differences with this one compared to the others that had to be returned. One is the serial number starts with C70K and it also only had one layer of black tape as opposed to two on my others.
May not mean anything but my screen is intact and no flicker.
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WizeGuyDezignz said:
Great to hear guys! I'm hoping this is the winner.
There are two differences with this one compared to the others that had to be returned. One is the serial number starts with C70K and it also only had one layer of black tape as opposed to two on my others.
May not mean anything but my screen is intact and no flicker.
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Cheap or defective Lithium Ion battery over heats and expands, Causes screen to lift up
or it causes too much overheating where the display adhesive weakens.
I am lucky no color problems no screen lifting or separating
two with no lifting so far. One did have a dead pixel though.
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No issues here!
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On my second one, both have screen flicker and raised screen. Let's hope #3 is better!
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Bought mine at GameStop. The first one I received had minimal screen raise and a really annoying yellowing on the right side of the screen. So I took it back and my replacement is absolutely perfect. I made sure to check for every issue out of the box. I've had it for a week now and no screen separation issue has occurred, so I'm hoping I'm ok.
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Got mine through Google Play, one of the first 8GB ones shipped. No screen lift or flicker. Can't comment on the color temp since I don't have another one to compare it against.
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Got mine July 14th and still haven't seen any separation.
I know a lot of people are having screen tacking issues, but how would those be handled? Could I send it in to Asus to get it repaired, for a cost? Or would I have to send it to someone else
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You have a 1 year warranty.
Anything goes wrong and they must fix it for free, assuming the fault is a result of a design error, or manufactoring defect.
Damage inflicted to the device by the user cannot be warrantied, and is up to the user to repair or replace.
In the case of screen lifting, your warranty will cover it.
As for the warranty procedure, im unsure sorry.
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Okay. So will I be able to send it in to repair if it was user error?
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If I paid money. Thanks
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Im not sure if they're doing paid repairs at the moment, sorry.
If the screen broke you may be able to say it was as a result of the display lifting though.
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Okay thanks. The only concern I have is that thy may be able to say that it is my fault because I messed with the screws trying to fix if
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I think unless its just absolutely obviously that you opened the device they will JUST CHECK THE SCREEN then send you a replacement. THIS IS A KNOWN ISSUE with this tablet..
if you got it from the play store its best to call google and get a rma for it . Do not ask questions do not give information other then screen is lifting up on left side.. NOw if you opened it and broke something else or striped out screw holes. well now then that would be on YOU..
Good Luck
Thanks. Thanks
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This will be my 6th nexus to date (had it since June/July~), either due to touchscreen issues, speed i/o/lag problems, or screen lift.
Is it possible to just ask for a refund/return? I would have no qualms buying this device at a later date (in a month or two), or another nexus tablet should they make one, but the 16 GB tablets, seem to just have problem after problem every time I get one, screen lift when I unpack the device upon arrival at my door step, or in the case of the touch screen issue, a couple days after having it (sucks too because that device didn't have any other noticeable issues).
Just curious if anyone has managed, before I call them back and ask for another RMA.
hi i call google after a month when i bought the nexus and his completely refused to replace my nexus 7 and google told me that cant give me the reason, i have the touchscreen problem on the right side only update to 4.1.2 and then see if you still have the problem, my touchscreen now is working fine
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I did it after about a month, maybe the person who worked with me was clueless but I got a replacement after about a month.
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Responsibility said:
I did it after about a month, maybe the person who worked with me was clueless but I got a replacement after about a month.
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i think u got lucky
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I returned mine yesterday, the only one I've had so far, because of some backlight bleed and screen lift, I was planning to replace it with a new N7 but it's really complicated to find one sometimes and the store was empty, so I got my money back. At the moment I mean to get another as soon as I find one with no defects, but with all I've read I must ask, is it that hard to find a N7 in good shape? I was loving this tablet so much, but right now I'm even thinking about getting an ipad mini instead because of it's problems...What do you guys think?
I have a CAO 32gb, bought at Tesco in Chelmsford 2 weeks ago. Extremely happy, with no problems, so it is possible.
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Bought mine couple of days ago and haven't notice any screen lift or other defects.
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I've had mine for a few months. Nothing wrong with mine.
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Got my 3g on monday... Everything seems fine except for the slight delay with the power button when waking the device...
Got my 3G yesterday and it appears defect free! Quite pleased really as I was getting worried reading horror stories here. Maybe Google/Asus finally getting the QC right?
I'd say chances are fairly good - perhaps 70%?
You should be able to find a good one.
Well I'm getting one for Christmas. I know that my mom bought my 16gb from the local Staples. I'm hoping it is defect free.
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I have C90, ithout defects. Then the motherboard died it started rebooting... now got it back from repair and all OK for couple of days,...
Got a an issue free one on my first shot, C80 with no lift or hardware problems. Good ones are definitely out there.
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Now that demand isn't so insane, I think more tablets will have fewer defects. The 3g n7 I got a couple weeks ago doesn't appear to have any issues. There might be a slight bit of backlight bleed from the left side, but it's hard to notice it without looking hard for it.
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My c90 purchased almost a month ago is defect free. So they are out there!
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All fine!
I bought my wife the original 16gb one soon after launch and I've had a 32gb one for just over a month, and not the slightest issue with either! I have to say I think the build is great on them, just waiting for Android to get even smoother as it can still lag from time to time even with "project butter".
No trouble here. I got a C60 16gb 4 months ago...no issues, and picked up a C90 32gb wifi version two weeks ago (the "old" one is present for daughter) ... no issues with it either.
I can't be THAT lucky if the issues are so rampant. Good luck.
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Ive had my nexus since friday, and since in don't have a case I've been extra careful. Today I've noticed that I have a crack near the camera. I haven't dropped it or done anything that could crack it, so I'm assuming it came cracked. Has anyone else had the same issue?
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you think it came cracked or are you claiming it just cracked out of nowhere?
Retard.
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Honestly I'm not to sure. Upon closer inspection it could be an extreme scratch. But im pretty sure its a hairline crack. Will Google accept an RMA on this?
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Having received my nexus today I too noticed a small hairline crack/scratch just under the camera flash. The crack/scratch really is small so I'm willing to live with it as long as it doesn't get any worse. Worrying to think that the back is this weak though.