Gap between screen and bezel - Galaxy S 4 Q&A, Help & Troubleshooting

I recently noticed in my galaxy s4 that the gap between the screen and the bezel gets thicker in the side where the power button is near the bottom corner(i added a picture so you will know what i mean) and i just wanted to know if you have this too.
i can't get this device replaced because where i live cosmetic issues are not covered by warranty.

Replacement
uv101 said:
I recently noticed in my galaxy s4 that the gap between the screen and the bezel gets thicker in the side where the power button is near the bottom corner(i added a picture so you will know what i mean) and i just wanted to know if you have this too.
i can't get this device replaced because where i live cosmetic issues are not covered by warranty.
Click to expand...
Click to collapse
Ive noticed it before when i had a s3 took it back got another and it wasnt there just try and take it back and ask for a replacement if you say you cannot because of where you live cosmetic issues are not covered by warranty say there is other problems like hardware issues etc.

Thank you very much, but still , if i tell them that i have hardware problems they will send the device to the lab and they will send me a new one only if they will find an issue and won't be able to fix it .
S i'm asking again: do you have the problem i noted in the thread too?

Related

Pressure damage to screen, resulting in white marks!

I'm fearing the worst, but I thought I'd come and see if anyone had the same problem or a possible fix...
Basically a few times I have absent mindedly put my phone in my back pocket and then sat on it! The screen has not broken or cracked, however when I have removed it from my pocket there is a dark black mark that gradually grows smaller and then disappears. I thought nothing more of it until the phone was rebooting the next time, when I noticed on the brilliant white HTC loading screen a small white spot. As I mentioned before, I've accidentally done this a few times and now have a number of these white spots that are only noticeable when the screen is white.
Is anyone familiar with this issue? And more importantly is it fixable?
cheers
ClownShoes
if it's LCD screen, could be permanent... I dunno.
could be damaged lcd
lucky u havnt cracked it when sitting on it like what i did to my ipod. but on my old omnia i also have bright white spot on the screen
I had the same problem and I think is not because of you sat on it. I got it too but without miss treat the phone, so I went to HTC and they changed a new lcd for me.
i have the same marks on my bootscreen also thought it comes from pressure..
If it is the LCD that is damaged, does anyone know if it will be expensive to get replaced? I've just bought the Galaxy S and this is killing my chances of selling my HD2 for much
ClownShoes said:
If it is the LCD that is damaged, does anyone know if it will be expensive to get replaced? I've just bought the Galaxy S and this is killing my chances of selling my HD2 for much
Click to expand...
Click to collapse
depends on how you define "expensive".
yea, LCD is one of the most expensive components of a phone, I'm afraid.
Pressure damage
Yo Peeps
Same happened to mine. Back pocket idiocy.
I fly quite often and when the plane reaches 30000 feet the mark disappears completely. I tried opening mine but I't not worth the risk since the screen still works perfectly (touch as well) and I live in South Africa where the HD2 is barely available (I bought mine in Germany). Also when you twist the screen the mark grows/shrinks.
If anyone finds some smart solution please post. Although the phone works perfectly it's rather sad to have such a beautiful screen stained.
Ive also got this problem. I've had it for the last 2 months. I can only notice it on white screens and its barely noticable then. I can't be bothered sending it off because its so mild. I keep my phone in my front pocket and im miffed as to how it happened though.
JudicatorDex said:
I fly quite often and when the plane reaches 30000 feet the mark disappears completely.
Click to expand...
Click to collapse
There's a smart solution!
ive also got 2 white spots and its visible in white background.
Never dropped it or sat on it.
Its always taken care of and kept in leather case.
Like above poster, i cant be bothered sending it back as im fromi australia and bought it from Handtec UK.
i also have 3 white spots visible on white screens... its really anoying seing this white spots...
I had it on mine too!They replaced the LCD.I've waited 1 mounth.
Damaged
HTC state that my phone is damaged and I have to pay for repair
HTC want £178.68 to replace the MB and send it back to me.
I haven't paid yet as I spent £500 on the phone when it was launched.
When you pay that much you look after it.
It's in my jeans front pocket ( not tight ) most of the time, on a glass bedside table when home and if I take it into the bathroom I wrap it in a towel to ensure no moisture damage.
Look at my phone screen ( image was taken on a webcam not good quality )
The screen was like this from as early as I can remember but put up with it until now.
I have the same problem as U guys. those spots really annoy me. If you find out how to fix it it would be awesome. I woluld send it to htc but i bought mine on polish ebay and i found out that its blocked in uk (report as stolen and sell) i have got a buying proof but i dont know they will accept this. what you guys think?
Hello!
I have the same problems. A few white marks on the screen. I don't have warranty and i hope's to fix that problem by myself.If anyone have an answer please post it!!! Tnx guys, this is my first message on this forum.
Have the same.. It actually seems like the backlight led underneath the spot (on the bottom of the screen) is actually brighter than the rest..
I also started noticing a white spot on the middle of my screen as of a month now. Had the phone as of november last year, and really, this annoys me.
Nothing bad happened to my phone.
Does anyone know whether this is covered by warranty or not? I'd say once more white spots appear something must be wrong in the design/hardware of the phone and HTC should fix it. For free.
isnt it a dead pixel or something ?
like with computer/tv screens.
and a lcd screen with digitizer inc shipping costs something like 87 euro.
its pretty easy to replace by yourself if you use the step by step movie from HTC
ive done it last week and was working again in 20 minutes
(screen cracked btw)
Where do you buy the LCD screen with digitizer? Because now I have white spot marks + my touchscreen isn't even working. I think my digitizer is broken..
i have bought mine on ebay.com
most of them comming from hongkong , its not listed anymore in my ebay account because i bought it more then 60 days ago.
i know i was lazy to fit it earlyer haha
htc hd2 screen or htc hd2 lcd etc
you will find them, just watch for the shipping costs.
they have a custom to rip you off with it
goodluck

[i9023] SLCD screen bends under glass -> yellow stain

last night i was surfing some pages, when i noticed a yellow stain/spot at the right side, near to the top of my screen.
this morning when i looked at it again, i frist thought it was gone, but after some usage, it came back.
taking a closer look, i saw, that the slcd foil(?) under the glass has bend a little bit, what seems to be the reason for this yellow stain. i think it might be a heat problem, since it was gone this morning, but came back after some usage.
i also think it might have to do with using navigation, since my nexus really gets hot while using that.
anyway i will bring it to the shop, but i'd like to know if there were others experiencing this..
here two pics attached (the stain can't be seen that good on a picture).
You sure it wasn't dropped?
Sent from my Nexus S 4G using xda premium
Rem3Dy said:
You sure it wasn't dropped?
Sent from my Nexus S 4G using xda premium
Click to expand...
Click to collapse
yeah, in all those 6 months, that i have it, i never dropped it.
I've also 2 yellow stains,on the left and the right of the lcd on my slcd i9023.I guess it has something to do with heat,because in winter when I've bought it ,it was ok,now in summer the yellow stains appeared.Next week I;ll send the phone to Vodafone service in my country,and I hope it will be exchanged.
Best Regards
eGozelle said:
yeah, in all those 6 months, that i have it, i never dropped it.
Click to expand...
Click to collapse
That sucks. I hate dealing with hardware issues. Good luck getting it fixed.
After 1 week in service,today I've received back my Nexus S i9023 with a new slcd fitted.No more yellow staints,I hope it will remain the same a few month at least.
Cheers
hello, I am also having the same problem, the same yellow stain has appeared on my right side but i don't have the "warped" lcd as in the first photo... It is definitively a heat problem because i noticed the "stain" when i was downloading on wifi while plugged in and that part of the screen was far hotter then the rest of the screen...maybe some chip under it running hot.
The thing is i got the phone new 6 months ago from ebay so no warranty and my concern is, what guarantee do i have that after i change the screen, that the problem won't appear again? Does anybody know if there is a fix eighter for the screen now or something to prevent it from happening again to my new screen? Could it be a manufacturing problem of the screen itself?
It doesn't seem that this issue is common..Also does the spot spread?
Thanks for taking the patience to read and for any answers.
Today I noticed the exact same problem in the same part of the screen, and I also noticed the foil being bent at that part of the screen. Its perfectly visible under a certain light angle. Being on the exact same spot as your problem, I suppose that it is some chip under that part of the screen causing the problem. I think I also has to do with the fact that the screen is curved... anyway, I cannot return mine for a new one, I hope people in the local service shops will be able to provide me with a fix. Too bad that such a cool phone like the Nexus S suffers from so much problems (I also had the proximity sensor problem that caused screen to remain black sometimes when the phone rings without a way to see who is calling). I will go for one of the new nokia handsets.
Another one here with the same problem on the upper right corner...
I have the phone 8 months now and I am sure that yellow stain wasn't there from the beggining but now it's quite visible especially with white font for ex. when browsing... Also in a specific angle the foil of the screen in that place is visible too...
Same problem on the right corner on top. If its in guarantee they will fix it for free?
Sent from my Nexus S
now after having my display fixed last october for free, since it's a known issue, i actually got a new stain after a couple of months..
but this time, it's on the left side and much bigger.. time to send it in again, warranty till next february..
I have the same issue, I am planning on getting it fixed as well. Good to know that it's a known issue and it's covered.
Same here, upper left corner...
Disappointed to read replacement parts are defective too...
exactly the same issue on right top corner, I sent my phone to warranty repair currently...
Top left corner here. Just hope i can find my warranty or else Im screwed..
Sent from my Nexus S using xda app-developers app
Unfortunately i have just seen the same thing that's happened on our nexus s on my friends galaxy nexus.. i was planning to get one after my nexus s developed the spot but now i'm not so sure anymore..
Center left... the same problem!
upper right corner here. Noticed it in some very hot days that are passing now in my country. should I send it to warranty?
My worries, I got the phone in a promotion (huge discount) afraid that if I returned it they will give my money back and I can't get any similar phone for the same money (I really like/need this device)... in the other hand, it might get worse than it is and unusable
Are you guys running custom kernels?
Nope

[Q] Broken screen.. what to do?

Hi all,
this morning I left my tablet at home and when I come back found it with broken glass (I think tmy little brother dropped it, but he doesn't confess)..
Sometimes touch works, more often not.
However.. What can I do? I read that some lcd are not glued properly, and it could be my case, because on the left it's a bit lifted on the center.
In your experience, is there hope that it can be repaired for free?
And if not, where can I find replacement (I only found this: http://www.powerbookmedic.com/Google-Nexus-7-LCD-and-Digitizer-Assembly-p-22606.html , but it isn't available)?
Thank you!
sooooo sad! :/
Pictures of damage: http://imgur.com/a/E7Rkf
diaSalvatore said:
Hi all,
this morning I left my tablet at home and when I come back found it with broken glass (I think tmy little brother dropped it, but he doesn't confess)..
Sometimes touch works, more often not.
However.. What can I do? I read that some lcd are not glued properly, and it could be my case, because on the left it's a bit lifted on the center.
In your experience, is there hope that it can be repaired for free?
And if not, where can I find replacement (I only found this: http://www.powerbookmedic.com/Google-Nexus-7-LCD-and-Digitizer-Assembly-p-22606.html , but it isn't available)?
Thank you!
sooooo sad! :/
Pictures of damage: http://imgur.com/a/E7Rkf
Click to expand...
Click to collapse
At this moment you have Two Options..
1. Sell it on Ebay for Parts you probably get about 50 to 100 at most.
2. Pack it up and store it away in a closet and forget about it. Until the Screens are being sold as parts.
the reason for both options is due to Asus not selling the LCD/Glass at the moment as a Part.
they are still manufacturing the Nexus 7 and soon will be making the Nexus 7 with 3g capability.
so there biggest priority at the moment is to keep making them.
you can send it in for repair with Asus but it will cost you about $160.00 just to get it repaired.
not to mention how much it going to cost you to ship it to them.
is the device frame cracked or damaged broken is the back scuffed or cracked .. Does it look like its been dropped. IS THE Crack on the left side. CAN You post pictures. Answer the above and give some pics and more info..
i know you do not really know for sure .one more question was it moved can you tell for sure rather someone was using it or not ?
If you really feel it cracked laying where you left it . Without anyone touching it . CALL GOOGLE PLAY.. But please do not be dishonest . There is a issue with the screen lift cracking and becoming unresponsive . as well as backlight flashing issues..
Looking forword to seeing pics and more info

[Q] touch issues

I have a NST with glowlight and i have touch issues quite often... when using the keyboard when i touch backspace it touches "h".. when i touch space .. it touches b ... does anyone have these screen issues? it's like phantom touches.. i takes me 5mins to type something
This is a known issue. I just received mine in the mail and it had issues. I found you can clean it and it may help. But for me, since it is brand new, I just had them ship out a new one. If you are not under warranty, I actually just did a factory restore and it stemmed to have helped a bit.
lekofraggle said:
This is a known issue. I just received mine in the mail and it had issues. I found you can clean it and it may help. But for me, since it is brand new, I just had them ship out a new one. If you are not under warranty, I actually just did a factory restore and it stemmed to have helped a bit.
Click to expand...
Click to collapse
ok thx. It's brand new for me also... not even 1 month... do i need to ship back my nook to get a replacement? i bought from ebay... i need to contact who to report the issue? I read when they give u a replacement, they you a refurbished one?
edit: hmmm so this issue is faulty hardware? or it's just cleaniness? and it will happen sooner or later on any nook? will a cover help?
yeahman45 said:
ok thx. It's brand new for me also... not even 1 month... do i need to ship back my nook to get a replacement? i bought from ebay... i need to contact who to report the issue? I read when they give u a replacement, they you a refurbished one?
edit: hmmm so this issue is faulty hardware? or it's just cleaniness? and it will happen sooner or later on any nook? will a cover help?
Click to expand...
Click to collapse
Nook touch screens use infra-red sensors/emitters located around the edges of the screen. If the transparent plastic sandwiched between the screen and the bezel gets dusty, it can cause problems.
cowbutt said:
Nook touch screens use infra-red sensors/emitters located around the edges of the screen. If the transparent plastic sandwiched between the screen and the bezel gets dusty, it can cause problems.
Click to expand...
Click to collapse
so it's not really a hardware fault but it's because of dirt?? any cover case that can protect against such scenarios? how do i clean it?
I think there are two scenarios (perhaps more). Faulty hardware in which the infra red sensors do not function correctly or dirt/ dust impeding their ability to function. One always hopes for the latter.
The reset I did only helped for about an hour.
First try to clean it.
Since you got it off eBay, start by contacting the seller. Ask the person if it is still under warranty.
Then, contact 1800thebook to get a replacement. If it is not under warranty, I am not sure what your options are. EBay and electronics is always a gamble. Sorry.
~Leko
Go forth and work toward your salvation with diligence.
ok thx,... i have tried cleaning it up but it helps for a few seconds but then it gets freaky at times.. it's a pain to type! do you guys ever take notes with it??? it's impossible...
i don't think it's a hardware issue since the first 2 weeks it works with no problems... i was keeping it in the box while not in use... since i started not keeping it in its box.. i am getting these touch issues... so seems related to dust...
will i need to send back my nook to get a replacement... sounds pretty annoying to do so.. shipping is damn expensive
sidenote: looking at the edge of the nook, i see shiny particles... is this normal or is this dust?
i can't even type my wifi password anymore... every button i touch also "ghost" touch the corresponding middle button.. e.g. when i press d, i get dg ... how do i clean that damn thing? where do i need to clean exactly?? i am cleaning the edge.. does not seem to work.. sometimes it seems ok, then 2 secs later it gets messed up again
Cleaning the screen is a different reason to normal screens. Normally you just want the greasy finger prints off etc. However thats for a resistive or capacitve based touchscreen. NST/NSTG touchscreen works on an infrared array running along the edges ABOVE the screen rather than a stuck on touchscreen so as not to affect the contrast in sunlight.
This means a piece of particulate matter on the screen will affect the touch sensor.
If its confused sometimes it won't work at all! The worst environment to ever take your NST is to a sandy beach, really don't do it.
Personally I use a air duster (compressed air can) to get those pesky bits out of the edges.
When not using NST keep face down to keep out bits of crap or keep in a case..

Wiggly unresponsive home buttons

I came across a bunch of threads and videos on YouTube of people saying that their home button is loose, wiggly, and sometimes unresponsive. (as in my case)
My s6 has an issue where it didn't respond to normal pressing on the left side of the button, and since I'm left handed caused a lot of miss clicks for me.
I went to samsung today and they've sent it to the technicians, hopefully I'll get a replacement.
Here's an example from youtube of someone who has an issue on both sides of the button. (only responds in the middle)
https://www.youtube.com/watch?v=R5IIAIl0Dfw
Since this is a manufacturer problem, I think Samsung should recognize this issue and replace units that have that issue.
Yup, had the same with mine, but only left side.
So many quality issues with this phone that I went back to iPhone6.
Apoxx said:
Yup, had the same with mine, but only left side.
So many quality issues with this phone that I went back to iPhone6.
Click to expand...
Click to collapse
Mine is on the left side only as well, I'm not sure how the 14 days return policy apply to electronic devices in my country, I didn't even notice the problem at first, now that period has passed anyway so I gave it to Samsung under their warranty, hopefully they'll either fix it or replace the device and won't just claim it's not a real issue or something, it's a premium device that I paid a lot for, there shouldn't be issues like this with a premium phone.
They hand out refurbs under warranty. I would've kept it for something that minor.
I wonder if that's an issue that can be repaired though, like replacing the button or something. (using the manufacturer warranty of course)
Mine has the same issue. Left side presses do nothing until I get towards the centre. Right side is perfect up to the very edge. The button doesn't feel wobbly. But I put it close to my ear and tapping I could then hear the left side is rattling but the right side there's no rattling. I'm going back to the EE shop tomorrow about this. Two things concern me though. Is it possible to get one that doesn't have this issue because many people have said they've had a few replacements with the same problem. Secondly, I hope Oliv3 is wrong and I don't get a refurb replacement.
Roman5 said:
Mine has the same issue. Left side presses do nothing until I get towards the centre. Right side is perfect up to the very edge. The button doesn't feel wobbly. But I put it close to my ear and tapping I could then hear the left side is rattling but the right side there's no rattling. I'm going back to the EE shop tomorrow about this. Two things concern me though. Is it possible to get one that doesn't have this issue because many people have said they've had a few replacements with the same problem. Secondly, I hope Oliv3 is wrong and I don't get a refurb replacement.
Click to expand...
Click to collapse
My first S6 had the exact same problem. I got a replacement with a fully functional home key. Too bad a third of the screen had a really bad case of pink tint. Getting a replacement tomorrow. I wonder what will be wrong with that one...
I am getting a bit fed up with the inconsistent build quality of these phones.
This has ALWAYS been the case with the Galaxy series of phones.
I had 7 replacement S4s, YES 7!!! Because each replacement I got had a fault be it pink tint, green tint, banding on the screen, wobbly power buttons, wobbly home button etc
I finally gave up on my 7th handset and made do with a defective power button as it had a near perfect screen.
So basically, I would rather a wonky home button than half a screen that's pink.
Think twice about sending in for replacement.
My S6 has very unresponsive capacitive buttons, the back button especially doesn't register i've touched it 25% of the time.
But, the screen is good, so I'm living with it.
Oliv3 said:
They hand out refurbs under warranty. I would've kept it for something that minor.
Click to expand...
Click to collapse
Refurbished phones like Apple does? So if i send my phone that has a little scratch on the frame i'll get one without it? Because i have the wiggly home button that doesnt respond to clicks on the sides, but i didnt want to send it to repair and be without phone for a couple of weeks, but getting rid of the scratched frame would make me send it.
They repaired it, though it took two repairs.
First time they've replaced everything besides the home button, which was the problem I've sent it in the first place. (They've replaced the entire display, charging port and god knows what else)
Second time they've replaced a bunch of stuff including the home button. (Random stuff like "battery sticker(?)")
Oh well, at least now it responds like it should, it's still a bit wiggly but nothing that bothers me as long as it works well.
Dunams said:
They repaired it, though it took two repairs.
First time they've replaced everything besides the home button, which was the problem I've sent it in the first place. (They've replaced the entire display, charging port and god knows what else)
Second time they've replaced a bunch of stuff including the home button. (Random stuff like "battery sticker(?)")
Oh well, at least now it responds like it should, it's still a bit wiggly but nothing that bothers me as long as it works well.
Click to expand...
Click to collapse
Probs they send out refurbished products in the US only, you know to be on the same level of Apple. I think i'll wait then, the problem doesnt bother me that much.

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