Hey all,
I've searched the forums (long time lurker). I have a Nexus 4 on PA 3.94 that cannot download apps through the Google Play Store. I downloaded the v.4.3.10 APK and installed, then wiped the app cache - however Error 497 still persists. (NOTE: this worked on a separate Nexus 4 on PA 3.94 that was having the same issue, on the same WiFi network).
I've also tried:
- Factory Wipe
- Clean install of PA 3.94
Any suggestions would be appreciated!
Edit: The working Nexus 4 is now having error 497 again on the same WiFi network indicating the APK download and app cache wipe didn't work.
Edit 2: Currently experiencing intermittent Error 497 while on WiFi (on multiple ISPs). Downloads work more often over Cell Networks (T-mobile for example).
Efforts that DO NOT fix Error 497:
- Updating to Google Play Store 4.3.10
- Clearing Google Play Store and Google Play Services data (and cache).
- Rebooting phone
- Removing Google Play account
- Wiping Cache and Dalvik Cache
- Factory Reset
Edit 3: Issue exists on multiple devices (Nexus 4, Nexus 7, Galaxy Nexus, Galaxy S3, Galaxy S2, GT-I9500) and on multiple JB Versions (4.2.2 and 4.3).
Edit 4: General consensus is to wait this out. Google is aware of the issue and it is likely an issue with Google's servers. Just wait it out by downloading over Network or downloading APKs on your computer/device browser.
Evilv2 said:
Hey all,
I've searched the forums (long time lurker). I have a Nexus 4 on PA 3.94 that cannot download apps through the Google Play Store. I downloaded the v.4.3.10 APK and installed, then wiped the app cache - however Error 497 still persists. (NOTE: this worked on a separate Nexus 4 on PA 3.94 that was having the same issue, on the same WiFi network).
I've also tried:
- Factory Wipe
- Clean install of PA 3.94
Any suggestions would be appreciated!
Edit: The working Nexus 4 is now having error 497 again on the same WiFi network indicating the APK download and app cache wipe didn't work.
Click to expand...
Click to collapse
Several posts like this have popped up across a couple of different forums. I'm having the same issue. I can download some apps, but others (Google Play Music, TV Guide Mobile, Google Play Services) won't download. I was running stock rooted. I tried installing CM10.1 thinking maybe it was an android 4.3 thing, that also didn't work. I tried doing a full factory reset to both 4.3 and 4.2.2, neither worked. My wife's phone, an Optimus G, works perfectly on the same WiFi network. The downloads work on mobile data, but I've already been throttled for the month (hit my 500MB limit with straight talk as I was troubleshooting the error)
I'm wondering what else is related. Who is your ISP? Mine is Comcast.
thunder2132 said:
Several posts like this have popped up across a couple of different forums. I'm having the same issue. I can download some apps, but others (Google Play Music, TV Guide Mobile, Google Play Services) won't download. I was running stock rooted. I tried installing CM10.1 thinking maybe it was an android 4.3 thing, that also didn't work. I tried doing a full factory reset to both 4.3 and 4.2.2, neither worked. My wife's phone, an Optimus G, works perfectly on the same WiFi network. The downloads work on mobile data, but I've already been throttled for the month (hit my 500MB limit with straight talk as I was troubleshooting the error)
I'm wondering what else is related. Who is your ISP? Mine is Comcast.
Click to expand...
Click to collapse
My ISP is Comcast as well. I don't have network access here (T-Mobile) so I can't test if that would work for me like it has for you. I did see one other thread posted this week with the same issue. Perhaps this will be resolved with the next PA update or the next Google Play Store update.
Just started having this issue tonight. My cell provider is bell and isp is telus, I'm in Canada. This is the first time I've tried downloading something since the 4.3 updated, and this phone has always been stock. Maybe it's related to the update?
Same here. Error 497. Comcast ISP. Worked when switching to cellular. I fixed this by going into my router configuration and adding Google DNS (8.8.8.8) as default.
Error has something to do with Comcast dns servers. Hope this helps.
error 497
coop3422 said:
Just started having this issue tonight. My cell provider is bell and isp is telus, I'm in Canada. This is the first time I've tried downloading something since the 4.3 updated, and this phone has always been stock. Maybe it's related to the update?
Click to expand...
Click to collapse
Try changing your DNS. I've read that this has helped write a few people and explains why it often only occurs in certain locations.
I seemed to have the same issue. I was hitting the update all button on top of the screen and specifically Google Play Books and just recently FB Messenger failed to update. I then went into each app individually and used the update button to update. This method worked for me. Both apps are now installed without issues.
Nexus 4, stock, unrooted, T-Mobile
nickshertzer said:
Same here. Error 497. Comcast ISP. Worked when switching to cellular. I fixed this by going into my router configuration and adding Google DNS (8.8.8.8) as default.
Error has something to do with Comcast dns servers. Hope this helps.
Click to expand...
Click to collapse
This seems to have worked for me.
---------- Post added at 09:53 PM ---------- Previous post was at 09:40 PM ----------
Never mind. I still can't download certain apps. Is there anyway to fix this?
Edit: I fixed both DNS with 8.8.8.8 and that seemed to fix my issue. I downloaded all my apps.
Ituryl SALT
nickshertzer said:
Same here. Error 497. Comcast ISP. Worked when switching to cellular. I fixed this by going into my router configuration and adding Google DNS (8.8.8.8) as default.
Error has something to do with Comcast dns servers. Hope this helps.
Click to expand...
Click to collapse
I'll try the DNS out. Thanks.
Note: The Error 497 has been occurring intermittently now while on Comcast.
I have switched my dns setting twice still no luck half the apps get the 497 error. I'm on Comcast Michigan Nexus 4.
Same problem with 497 and "package file is not valid" on wifi
I am having the same problem with my nexus 4. Its definitely not the 4.3 update because mine was working fine when I got that update. It has to be google servers and your ISP (I am on Suddenlink in Arkansas). I tried force stopping/data/cache wiping google play/frameworks....that yielded no success. The only thing that remotely worked was changing my DNS in my router to 8.8.8.8/8.8.8.4.4. That works on some apps, but others give me the "Package is not valid" error. Still others make it to a certain percentage of download, then just freeze. The download arrow in the notification bar even disappears when this happens.
However, my mobile data works perfectly every time! I can tether to my nexus 7 and that works fine too. Its just the wifi that is messed up. Oh and I initially thought it might be my router so I switched back to my old one and that didn't work either.
My conclusion: everything worked fine on wifi until the new google play update a few days back (4.3.10). I manually pushed that to my phone and tablet and ever since this has happened. Even after uninstalling the update (rolling google play back to 4.2.3) it is still messed up. It seems the problem is Google/ISP server issues. Glad my cell data works though!
Oh and you can even use your wifi in your phone/tablet and go to the web version of the play store and download/update just fine....very strange. I hope google fixes this soon! I love my nexus 4 and 7 and hate how I am restricted like this.
I'm having the same problem with a new N7. Also using Comcast in MI. Factory wipe the tablet, enter in my Google account, and core apps like Chrome and Play Music refuse to update, package file invalid. I've been troubleshooting this for hours until I ran into this thread. Switched over to using my phone in tether mode and my tablet updates right away. Comcast is doing something that is breaking Google Play.
More details: changing DNS to 8.8.8.8 doesn't seem to help. Updates and installs for certain apps will fail like clockwork over Comcast, work fine over Sprint, every time.
Hideman vpn let me run updates that didn't run on my comcast wifi. Dns setting did not help. Something odd is going on. I've gone back 4.2 and that doesn't fix my issues. I also did upgrade to the latest play store a day or two ago. It some might be some weird authentication error. I get 497 errors and the invald file error. Behind the vpn things run fine. Its driving me nucking futs. I've wiped, tried custom Roms downgraded and tried multiple DNS severs.
Invalid file Hideman vpn thread kind of helped me even though I don't want to use a VPN every time I have app download or upgrade on the play store.
http://forum.xda-developers.com/showthread.php?t=2191125
Sent from my Nexus 4 using xda premium
I am getting this error, as well as the package is invalid. Getting this on both Mediacom wifi as well as my carrier. ATT here.
Google Play and Wi-Fi Issues
I was getting the same issue from three different Wi-Fi networks. I was at home, work and Starbucks and still was receiving error 497 or package invalid issues. Tried over cellular data and it worked. Wondering if the Google Play store is having issues with Wi-Fi networks. Try installing updates NOT using Wi-Fi.
Using AT&T Samsung Galaxy S4 and Nexus 7 (2013)
AndroidBoi1 said:
I was getting the same issue from three different Wi-Fi networks. I was at home, work and Starbucks and still was receiving error 497 or package invalid issues. Tried over cellular data and it worked. Wondering if the Google Play store is having issues with Wi-Fi networks. Try installing updates NOT using Wi-Fi.
Using AT&T Samsung Galaxy S4 and Nexus 7 (2013)
Click to expand...
Click to collapse
I've tried both ways, both ways errors.
Comcast, new nexus 7, can confirm this issue.
I have been having this exact issue for two days on Frontier DSL and a 2013 Nexus 7. I have tried 3 different routers, changing DNS settings, etc. and nothing has worked. If I reset the router, however, and immediately try a problem download, it will usually work. If I wait too long, I will get the 497 or package file errors....
Like others, it will work perfectly every time if I am connected to a cellular hotspot.
Just chiming in to say I've been having this same issue both last night and tonight. Some apps will download or update, and some won't. The ones that won't give me error 497 or say package file invalid. This is true on my new 2013 Nexus 7, the old 2012 Nexus 7, and Galaxy Nexus when using wifi. Everything was working peachy on all three devices until last night.
When using cell data either on the phone or as a mobile hotspot for the tablets the apps will download again, but as soon as I switch back to wifi I start getting errors. I've tried clearing the cache & data and force closing the Play Store & Google's Framework Services, deleting the apps and trying to redownload them, rebooting the devices, restoring past Titanium Backups of the Play Store, etc. But so far the only way to download or update apps since last night is to use cell data.
The new Nexus 7 has Play Store v4.3.10 The old Nexus 7 is running 4.2.3. I can't check the version on the Galaxy Nexus right now. But all three are having the same problem so I don't think it's version specific. The two Nexuses are running stock 4.3 and the Galaxy Nexus is running a custom 4.2.2 Rom, so it isn't Android version specific, either. All are rooted & unlocked, if that matters.
For what it's worth I also have a Comcast router, but it was working fine with Play Store updates until last night. I have the feeling this is something on Google's end. No idea what's happening, but I hope it gets resolved soon.
Same issue here too. On both wifi and mobile data though. I tried changing my DNS to Google, wiped cache and dalvik, tried pushing the update from play store on desktop. Always the same 497 error. :/
Sent from my Nexus 4 using Tapatalk 4
I have a T-mobile LG V20 and I have been trying to download apps and games and for some reason it only downloads when connected to WiFi, I tried everything, clean cache on app settings, uninstalled google play store and all and still nothing. I am in south america and I was using data with no problems until a couple of days ago that this problem started, I have international unlimited data so data is not the problem. Any suggestions? Thanks!
Same issue for me. I have tried reboot, clearing cache, etc, etc apps will only update or install with wifi
Google play has a settings option to only download via Wi-Fi.
I hate to say this, have you tried booting into recovery and wiping and seeing if re-setting up your device works?
The Setting in Google Play is only for auto updating apps on WiFi. If I manually try to Install or Update an app and I am on mobile data...it just says Downloading forever.
I have not wanted to try and Reset yet.
Anyone find a solution to this? I'm in Sprint and been having this problem for a couple of weeks now.
Katz916 said:
Anyone find a solution to this? I'm in Sprint and been having this problem for a couple of weeks now.
Click to expand...
Click to collapse
I had this problem for a while. The only way I could get them to work was over wifi. I ended up doing a factory reset for other reasons, but it works now over LTE after that.
So, PayPal and android pay finally integrated. And the only way that the integration will show up in either app is to have play services version 11.0.56. *pic below* However, this update is only supposed to be available to certain parts of the US currently I guess as it was just released about a week ago and they want to soft release.
After I did initial research, I found that I could simply download the updated play services and install. Which worked great initially. (everyone without integration capabilities should be on version 10.x.xx)
Got it set up and properly situated, while on WiFi. Kind of ignored the Google play services won't run unless you update(downgrade) it notification. *pic below*
Went to the store to realize I have no data capability on my phone. Tried just about everything so far besides downgrade because I want the integration.
So to my question vvvvv
*Does anyone know if Google play services/framework is capable of blocking all data traffic? *
Because it still shows I have great data connection(as I use the tmobile lte booster and always have good in home data. Testes with another phone to make sure booster isn't messed up) , but any app I try to use that is connected to Google play, does not have a connection. But everything works perfectly over WiFi
UPDATE: Went to remove my Google account to add it again. Upon removing Google account, sim status shows absolutely no service now
Also, I am on Tmobile
-pulled sim out and back and showing service again. But still not able to access any app connected to play store
Double Update-
**Solved**
For some reason it stopped dns capabilities of ipv6. Which is weird given the apn has been running ipv6 stock in the apn from tmobile... So i switched to my apn which is ipv6/ipv4.
Just still not sure what happened there to make that issue
Not sure what is going on. I cannot download over LTE from the playstore. Just says downloading. Wi-Fi works fine..
I can still browse the web and check email, just not download apps.
I have cleared the cache and data for the playstore app, no luck.
Any ideas?
TMO here
Walkamo
Walkamo said:
Not sure what is going on. I cannot download over LTE from the playstore. Just says downloading. Wi-Fi works fine..
I can still browse the web and check email, just not download apps.
I have cleared the cache and data for the playstore app, no luck.
Any ideas?
TMO here
Walkamo
Click to expand...
Click to collapse
can you browse to the playstore via web browser on the phone? Wonder what happens if you install that way.?
double check play store settings. It may be set to WiFi only.
Checked that... Still no luck... Just says downloading.. as soon as I switch to WiFi it works fine...
When I try to use the play store via the web on the phone it always launches the play store app.. if I use my laptop and install an app it works fine via the play store.. only when using 4g or lte..
Really annoying...
Walkamo said:
Checked that... Still no luck... Just says downloading.. as soon as I switch to WiFi it works fine...
When I try to use the play store via the web on the phone it always launches the play store app.. if I use my laptop and install an app it works fine via the play store.. only when using 4g or lte..
Really annoying...
Click to expand...
Click to collapse
that's weird. I'd like to know if anyone else if having this issue... I haven't even received shipping yet, so I have no idea.
I am not having this issue. I can turn off Wi-Fi and download over Verizon's LTE from the Play Store app with no problem. I have my Preferred network type set to Global if that helps.
I had another thought, check your APN settings for TMO.
http://apn-settings.com/t-mobile-apn-for-android/
Checked the apn. Finally spoke with tmo. They said it is a play store issue. Google updated on August 15 and broke compatibility with certain phones. Checked my wife Galaxy S7 and her play store won't download offer lte either. Only wifi..
Tmo said Google it s aware and hoping to push a play store update soon. The solution was to use wifi for now..
I've had this issue randomly with every Android I've ever owned. Sometimes removing your Google account and re-adding it helps. But this isn't a new issue and most likely not an issue with the phone. That is why some on here have said it has not been a problem. This is a common issue with any new device you get.