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My Nexus 4 is not showing up as an owned device under My Orders and Settings -> Settings in the Google Play store. Has anyone else experienced this? I was trying to push an app to my phone remotely and noticed my Nexus 4 wasn't listed.
I noticed that too earlier
Yes, it is showing up in my devices list.
Same here. No problems with all three of my android devices. They're all listed and remote install works fine.
Sent from my Nexus 4 using xda app-developers app
It took mine about 24 hours to sow up as a recognized device after first turning it on.
Mine shows up too on the Devices list.
Anyways, thanks for reminding me about this. Just set the Device name as "OG Limbo Level 3 Nexus 4".
Mine was showing up, but now it's disappeared and I can't use the web interface to send apps to it.
I can use the Store on the device just fine.
It's rooted, but I don't have a custom ROM or anything.
Any ideas, before I do a hard reset?
If you tried the 'Google Framework Services' trick to force the 4.2.2 update it can cause your device to no longer appear in devices on the Play store. I had the same issue with my N7 & all I did to resolve it was download an app (any app) by using the Play store app on my N7, a few hours later it reappeared.
Hope this helps.
Manc.
MancUK said:
If you tried the 'Google Framework Services' trick to force the 4.2.2 update it can cause your device to no longer appear in devices on the Play store. I had the same issue with my N7 & all I did to resolve it was download an app (any app) by using the Play store app on my N7, a few hours later it reappeared.
Hope this helps.
Manc.
Click to expand...
Click to collapse
Hah! It's been missing for days, and I have downloaded apps to try and get it back, to no avail.
I did the Framework Services trick again and actually got the update. Then installed an app from the device and lo and behold... it's re-appeared.
Cheers!
I tried the Framework Services trick and now my Nexus 4 isn't showing up when trying to install an app from the Play Store. Anyone have a quick fix? thanks!
zohan99 said:
I tried the Framework Services trick and now my Nexus 4 isn't showing up when trying to install an app from the Play Store. Anyone have a quick fix? thanks!
Click to expand...
Click to collapse
Really? Read 2 Post above yours...
Can't Find it?
MancUK said:
..to resolve it was download an app (any app) by using the Play store app on my N7, a few hours later it reappeared.
Hope this helps.
Manc.
Click to expand...
Click to collapse
I've downloaded many apps from the device itself during the past 24 hours with no problem.
Yet it's still not showing up as one of my devices on the website...
It should only show up on that list if you have actually set-up the 'wallet' app on the device.
zohan99 said:
I tried the Framework Services trick and now my Nexus 4 isn't showing up when trying to install an app from the Play Store. Anyone have a quick fix? thanks!
Click to expand...
Click to collapse
Updated my Nexus 4 from 4.2.2. to 4.3 earlier today (OTA, nothing special)
Now it's no longer in my devices list on the Play Store website...
I was having the same issue yesterday. Couldn't download anything online, but had no issues downloading anything from my device. It seems to have been fixed now though. I thought it might have been the fact that I only had the phone for 3 days now and it just took a day or 2 to register with Google once it was activated.
MitchRapp said:
Updated my Nexus 4 from 4.2.2. to 4.3 earlier today (OTA, nothing special)
Now it's no longer in my devices list on the Play Store website...
Click to expand...
Click to collapse
Mine is doing this now (as I mentioned in another thread)
Completely stock, no issues accessing the play store on the device. No issues before the 4.3 OTA upgrade.
Have done factory reset but still no change.
Yep, shows up fine for me
12 hours after a factory reset, still no device listed.
Being able to search for things to install at work and have them installed at home was the best benefit of Android over iOS (for me)
After trying so many things, "removing and re adding google account", "clearing google services framework", etc...
IT FINALLY WORKED!!!
Here's what I did
1) Uninstalled updates to Play store and Play services
2) Opened the "Google Settings" app in the app drawer and clicked on Android Device Manager. Unchecked and rechecked "remotely locate this device" and checked "allow remote factory reset"
3) Refreshed the play store site on chrome on PC and voila!
Hi all, First of all I have CM10.1 20130210 on my phone. (Had 20130208 when I noticed the problem, But I dont think thats the cause)
I normally check for CM updates & Play Store every night. Yesterday I wanted to check the Play Store but when I opened it it took me straight to the Categories page (It normally takes me to some "General Featured" page).
When I go into any of the categories it takes me to more categories into that one (Games>Racing/Action/Puzzle/etc) it didnt do that before.
After I go into one of those its just a grey screen, The store is blank.
I tried going into My Apps & Its blank. If I go into the All tab though they all show, Clicking on one of those apps does take me to its page & If I try to download a previously uninstalled app it does download and work properly.
Something very weird: The same thing happens in the Webstore, No app shows when going into Editor's Choice & When manually going into the categories its just blank. Going into app pages via my own apps do work.
Ive tried clearing the data of the Play Store (Settings>Apps>All>Google Play Store>Clear Data)
Ive tried reflashing my phone (Thats why I went from 20130208 to 20130210)
Ive tried Force Stopping, Clearing data & Rebooting
Ive tried unsyncing & Resyncing my Google Account
Ive tried uninstalling & Reinstalling Gapps (goo.im/gapps)
Any ideas on how I can fix this? I ran out of ideas myself...
Some screens of what happens, the one with the categories is what the store opens to, the other one is what happens if i go anywhere else.
Ive been trying to fix this all day & Most things Ive found seem to be fixed by wiping the cache or returning the DPI to its default state.
Thing is, I already tried option 1 & I never changed the DPI on my phone. (I dont even know how to do it)
Just tried changing the DPI & Nothing...
I installed Best Apps Market on my phone (Had to google it & Make it directly lead me to the Play Store page coz the Play Store doesnt work)
Basically you can browse apps through there & When you want to dowmload it takes you to the Play Store (Native app) page.
It did work & Display apps properly but they all said that they werent available in my country. I tried a VPN on my PC & Bam, Play Store works.
That seems to be the problem, Somehow my country got messed up but I cant seem to change it. I did manage to change it on Google Account>Settings>Email Edit>Country but that did nothing. Any help?
Did you get any help on this? did you resolve this problem ? i have the save the same problem. did the same things you did, but no solution
LiNcKz said:
Just tried changing the DPI & Nothing...
I installed Best Apps Market on my phone (Had to google it & Make it directly lead me to the Play Store page coz the Play Store doesnt work)
Basically you can browse apps through there & When you want to dowmload it takes you to the Play Store (Native app) page.
It did work & Display apps properly but they all said that they werent available in my country. I tried a VPN on my PC & Bam, Play Store works.
That seems to be the problem, Somehow my country got messed up but I cant seem to change it. I did manage to change it on Google Account>Settings>Email Edit>Country but that did nothing. Any help?
Click to expand...
Click to collapse
Nope, But I am 100% sure that it has to do with country settings.
I tried 1 last thing today: Completely wiping EVERYTHING off my phone & Reinstalling everything. Nothing.
I also noticed a few "Market Unlocker/Enabler stopped working!" threads these past 3 days, So basically Google did something.
I contacted support & This is an email I got yesterday:
Thanks for this valuable information. We really appreciate it, and it's because of people like you that we can improve the Google Play experience for all users.
We are currently aware of this problem with Android apps on Google Play and are trying to resolve it. This complex issue involves several areas of the Google Play Store app and is not an easy fix, so I don’t have a good estimate on how long it will take us to resolve it. As soon as I have any updates, I’ll be the first to let you know.
I really appreciate you taking the time to let us know about the details of your specific case; each time we hear more details, it helps us make a better solution. I hope that despite this, you will keep using the Google Play Store app and keep sending us valuable feedback when things don’t go as expected.
I’ll be sure to update you as soon as I have more information about this issue, but in the meantime, feel free to contact me if you have any other questions. I’ll be in touch!
Click to expand...
Click to collapse
So yeah, Nothing you or I can do about it.
What Imma do next is install a 3rd party app market that doesnt use the Play Store at all (Anybody got any recommendations?)
I have the same issue, when i first start play store it opens categories and then blank page...
the only way i can download apps from play store is from my pc.
I tried all of the above "tips" but got no solution.
kasske said:
I have the same issue, when i first start play store it opens categories and then blank page...
the only way i can download apps from play store is from my pc.
I tried all of the above "tips" but got no solution.
Click to expand...
Click to collapse
Uhmm, That seems more like a phone related problem than anything else. You sure you tried all the things possible? (Even completely reinstalling everything?)
LiNcKz said:
Uhmm, That seems more like a phone related problem than anything else. You sure you tried all the things possible? (Even completely reinstalling everything?)
Click to expand...
Click to collapse
Yes i did. Installed a new custom rom too, "Alliance Jelly Bean ROM" latest version but the same issue happens...
LiNcKz said:
Nope, But I am 100% sure that it has to do with country settings.
I tried 1 last thing today: Completely wiping EVERYTHING off my phone & Reinstalling everything. Nothing.
I also noticed a few "Market Unlocker/Enabler stopped working!" threads these past 3 days, So basically Google did something.
I contacted support & This is an email I got yesterday:
So yeah, Nothing you or I can do about it.
What Imma do next is install a 3rd party app market that doesnt use the Play Store at all (Anybody got any recommendations?)
Click to expand...
Click to collapse
On which Email id you contacted Google ??
Anyone help with this annoying problem I'm recently experiencing?
I've never had this problem before, but for no reason (i've not installed any apps recently or changed ROM) I am unable to install apps to my phone via my PC google play browser.
All I get is 'You don't have any devices' - and when I try install an app it says 'You haven't accessed the Google Play Store app (the white shopping bag icon) on your device with this email account.
Clearly I have because I just installed a free game from my phone and I can the see the game installed from the PC play store browser in my apps list.
I have tried forcing the Google Play app to stop and clearing data, logging out of my PC browser and trying again but no luck, I have reinstalled GAPPS and my ROM with a cache/davlic wipe but same results.
All I can think of is because my original email was c......... @googlemail.com and one day it asked me if I wanted c........ @gmail.com and to merge the two accounts together, which I clicked yes to. So when setting my phone up for the first time I use c........ @googlemail.com but then it shows up as c......... @gmail.com when I look at my account settings....
Really annoying problem!!
same issue with Galaxy Note II
No, it's not because of changing email addresses. It has to do with changing ROM.
I changed my ROM from samsung note II, to CM10, and this problem started occurring. I'm also thinking it has something to do with titanium backup breaking market links
chrisgtl said:
Anyone help with this annoying problem I'm recently experiencing?
I've never had this problem before, but for no reason (i've not installed any apps recently or changed ROM) I am unable to install apps to my phone via my PC google play browser.
All I get is 'You don't have any devices' - and when I try install an app it says 'You haven't accessed the Google Play Store app (the white shopping bag icon) on your device with this email account.
Clearly I have because I just installed a free game from my phone and I can the see the game installed from the PC play store browser in my apps list.
I have tried forcing the Google Play app to stop and clearing data, logging out of my PC browser and trying again but no luck, I have reinstalled GAPPS and my ROM with a cache/davlic wipe but same results.
All I can think of is because my original email was c......... @googlemail.com and one day it asked me if I wanted c........ @gmail.com and to merge the two accounts together, which I clicked yes to. So when setting my phone up for the first time I use c........ @googlemail.com but then it shows up as c......... @gmail.com when I look at my account settings....
Really annoying problem!!
Click to expand...
Click to collapse
joni1101 said:
No, it's not because of changing email addresses. It has to do with changing ROM.
I changed my ROM from samsung note II, to CM10, and this problem started occurring. I'm also thinking it has something to do with titanium backup breaking market links
Click to expand...
Click to collapse
I don't know if it's the ROM. I've tried many ROMs on my Nexus 7, Nexus 4, and Galaxy Ace, sometimes even switching everyday of the week and I've never one had this issue.
I'd talk to Google support if I were you. The only thing I have issues with is my device list. It shows two Nexus 7s because my first one died after 7 days and I had to exchange it for a new one, which also activated... and you can't remove devices from your account.
Titanium Backup "market doctor"
Could it be Titanium Backup's market doctor? Perhaps this problem started when I linked all system and user apps to the market.
It also shows a really old nexus 7 that I've sold long ago. Notwithstanding, I can still use Google play on my device without any issue.
admiralspeedy said:
I don't know if it's the ROM. I've tried many ROMs on my Nexus 7, Nexus 4, and Galaxy Ace, sometimes even switching everyday of the week and I've never one had this issue.
I'd talk to Google support if I were you. The only thing I have issues with is my device list. It shows two Nexus 7s because my first one died after 7 days and I had to exchange it for a new one, which also activated... and you can't remove devices from your account.
Click to expand...
Click to collapse
joni1101 said:
Could it be Titanium Backup's market doctor? Perhaps this problem started when I linked all system and user apps to the market.
It also shows a really old nexus 7 that I've sold long ago. Notwithstanding, I can still use Google play on my device without any issue.
Click to expand...
Click to collapse
I've never used TB market doctor because all of my backups linked properly to the market when I restored them. I would guess that isn't the issue though, because all it does is repair link to the market so apps show up as downloaded and can be updated.
It sounds like it could be an account issue with the email/merging thing you did.
spoke to google
I spoke to google for a long while: while I was not able to to see my phone listed under "my devices" they were able to see it on their end. All I could see was 4 devices that I have long ago stopped using.
They speculate that it could be an error with a recent update to the Play.google.com site....
here is what they recommend:
Uninstall updates to
GOOGLE PLAY SERVICES
GOOGLE SERVICES FRAMEWORK
GOOGLE PLAY STORE
They also asked me to wipe data.
They asked me to reboot - and - now I'm still waiting for the auto play-store update. Currently does not seem to have solved the problem.
Anyone else having these issues?
<<hangouts will require the updated play-store in order to work>>
admiralspeedy said:
I've never used TB market doctor because all of my backups linked properly to the market when I restored them. I would guess that isn't the issue though, because all it does is repair link to the market so apps show up as downloaded and can be updated.
It sounds like it could be an account issue with the email/merging thing you did.
Click to expand...
Click to collapse
Did you find a solution to this?
I am searching for all threads relating to this issue has it has just happened to me after an OTA update
nzkiwiman said:
Did you find a solution to this?
I am searching for all threads relating to this issue has it has just happened to me after an OTA update
Click to expand...
Click to collapse
Go into settings > apps > all, and select Google Play Store
Force stop and clear data.
Then open the play store again on your device and accept the terms and conditions.
Wait 15 minutes or 30 minutes or 1 hour, you will see your device.
yadavjpr said:
Go into settings > apps > all, and select Google Play Store
Force stop and clear data.
Then open the play store again on your device and accept the terms and conditions.
Wait 15 minutes or 30 minutes or 1 hour, you will see your device.
Click to expand...
Click to collapse
trying this now.....
try changing your google account password or just delete the account and relogin, yes its safe.
also try deleting data and cache for play store , play service and google service framework. and reboot
it shud work after a few minutes
I have the same problem and nothing above worked. Btw I'm all stock and this happened after 4.3 update. Any news on this?
Same problem
I'm also having the same problem. I'm running stock 4.3 with root.. and this is the first time it has happened to me. Going to try out the things suggested in this thread.. I'm from India and not sure how to contact Google over here..
EDIT:
Followed the instructions over here and it worked for me Now Nexus 4 is getting shown up in the Web- Google Play
http://www.svartling.net/2013/08/this-is-how-to-fix-don-have-any-devices.html
PS: It is not very different from what is posted over here, but it worked for me, may be it'll work for you as well
badhri said:
I'm also having the same problem. I'm running stock 4.3 with root.. and this is the first time it has happened to me. Going to try out the things suggested in this thread.. I'm from India and not sure how to contact Google over here..
EDIT:
Followed the instructions over here and it worked for me Now Nexus 4 is getting shown up in the Web- Google Play
http://www.svartling.net/2013/08/this-is-how-to-fix-don-have-any-devices.html
PS: It is not very different from what is posted over here, but it worked for me, may be it'll work for you as well
Click to expand...
Click to collapse
PERFECT!
working now!!!
Very useful tip. Thanks a lot.
yadavjpr said:
Go into settings > apps > all, and select Google Play Store
Force stop and clear data.
Then open the play store again on your device and accept the terms and conditions.
Wait 15 minutes or 30 minutes or 1 hour, you will see your device.
Click to expand...
Click to collapse
Thanks a million. This worked on my device. Samsung S3 4G i9305
aleksandar0475 said:
Thanks a million. This worked on my device. Samsung S3 4G i9305
Click to expand...
Click to collapse
Thanks! This worked for me :highfive:
joni1101 said:
No, it's not because of changing email addresses. It has to do with changing ROM.
I changed my ROM from samsung note II, to CM10, and this problem started occurring. I'm also thinking it has something to do with titanium backup breaking market links
Click to expand...
Click to collapse
Yes, that's happen after i flashed DN3.
Any one can help?
And I can't get it back...
maybe this is because of me still running 4.2.2 stock with play store version 4.1.6?
... Am I the only one?
Just try to download something with your phone Google Store app and not with your computer browser.
I had the same problem when I force kill and delete data from google framework service (when you try to force to receive OTA).
I am sorry for my english, don't hesitate to tell me if you don't understand something.
Thanks, Otalgia. I was really trying to do that trick... I suspected that, and already tried to download something via my N4, but it still doesn't show up. thanks again.
It has happened to me in the past. I saw a post about this one the Nexus 7 forums the other day here.
Do what I recommended to that guy, simply go into your Play Store in your Settings>Apps and clear data then set it back up. Within a couple minutes (to a couple hours, apparently) it should pop back up as it refreshes the device list when a new one is "added'.
I updated to OTA 4.3 a couple of days ago, having cleared Google Services Framework to trigger it. (N4 is totally stock BTW)
Seemingly this has the side effect of flushing the N4 from the My Devices list at Google play https://play.google.com/settings?hl=en
After the update I had to Remove my Google Acc from the N4 and log back into it again to get the play store functioning again. Over twenty four hours later and still no sign of my N4 back in My Devices though.
Q. Will my N4 eventually return to the My Devices list spontaneously, or is there something else I must do, to have this happen?
Have you tried to install an app from google play on your N4 ? Just my guess, maybe that would "tell" google that you've got a new device. I could be wrong though...
Broooooook said:
Have you tried to install an app from google play on your N4 ? Just my guess, maybe that would "tell" google that you've got a new device. I could be wrong though...
Click to expand...
Click to collapse
Yes I have. I can successfully install apps from Play on the N4. I cannot of course from the PC because my N4 is not listed any more ;-(
Still no sign of my N4 in the same google account when accessed from a web browser on my desktop. In there I can see my Nexus 1, My Xoom and old HTC desire . But no N4.
logger said:
Yes I have. I can successfully install apps from Play on the N4. I cannot of course from the PC because my N4 is not listed any more ;-(
Still no sign of my N4 in the same google account when accessed from a web browser on my desktop. In there I can see my Nexus 1, My Xoom and old HTC desire . But no N4.
Click to expand...
Click to collapse
I have the same problem,after I cleared Google Services Framework,both my nexus 7 and nexus 4 disappeard from the "My Devices" list at Google play,but after logging back,only my nexus 7 returned to the "My Devices" list at Google play.I tried to install apps in my nexus 4,but still no sign of my nexus 4 in the "My Devices" list
Good to see I am not Robinson Crusoe at least.
Seems it is an artifact of clearing Google Services Framework on the N4 only. Wonder why it is only seemingly effecting the N4 and when and if it will sort itself out. Perhaps after the individual device number is due for its OTA in the rollout.
I have the same issue, went to download something from the play store via the desktop (easier to search and read about the app) and I don't have any devices listed. I did clear the Framework to try and force the update but that did not work
Can still download from the play store on the device
nzkiwiman said:
I have the same issue, went to download something from the play store via the desktop (easier to search and read about the app) and I don't have any devices listed. I did clear the Framework to try and force the update but that did not work
Can still download from the play store on the device
Click to expand...
Click to collapse
Remove your Google account in settings, then re-add it.
lopezk38 said:
Remove your Google account in settings, then re-add it.
Click to expand...
Click to collapse
As mentioned in post #1 this does not fix the problem. If only it did the issue would not exist.
From time to time I see the following dialog on my N4...
"Unfortunately the process com.google.android.gsf.login has stopped."
I guess this is related somehow. Any other suggestions (other than hard reset)?
Well, rather than removing my account, I did a factory reset on phone,
Booted with 4.3 already installed and after several hours of my first app install via my phone, I still don't have a device when looking via my Chrome on the desktop.
Will check in the morning (approx 12 hours) and see what happens.
I've had the same issue for a few days now, so I decided to use Market Helper (usually used to fake your device model) to tell the store that I have a nexus 4 (which it is). This placed it back into the play store instantly.
It's strange as my phone (fresh install of 4.3 using the Google images) appears fine in Google Play on my PC
EddyOS said:
It's strange as my phone (fresh install of 4.3 using the Google images) appears fine in Google Play on my PC
Click to expand...
Click to collapse
In my case I was on 4.3, decided to root the device, so backed it up and then put 4.3 on. Then I restored the backup I had. It could be the restore that caused me issues rather than 4.3...
Still no luck for me ... Been more than 12 hours since I did a fresh install and have used the play store many times on the phone and my device does not appear. Rather annoying
Seems this issue is not going to get fixed any time soon. After several days no sign of my N4 with 4.3 re-appearing in Google Play. I dont think it will get fixed until Google get their Sh1t together and fix it their side.
Managed to log a support case with Google Play last night, the person I spoke said she had seen the issue as well but 4.3 solved for her.
nzkiwiman said:
Managed to log a support case with Google Play last night, the person I spoke said she had seen the issue as well but 4.3 solved for her.
Click to expand...
Click to collapse
That doesn't sound very promising. Are they going to get back to you with a fix any time soon?
Wonder if it would help if more of us log the same fault and cross reference your support case number. So they can see it is not isolated.
Hey there [name],
Thanks for calling Google today to ask about your issue with your device missing from play.google.com. I'm always happy when I get to hear directly from our customers. As promised, I'll be consulting our team of specialists to begin working to resolve your issue as soon as possible.
In the meantime, if you come across any other information that you'd like to pass along, please feel free to reply to this email.
Thanks again for your patience and understanding,
[name]
The Google Play Support Team
Click to expand...
Click to collapse
24 hours later I got the same email back with the following line in purple
In the meantime, if you come across any other information that you'd like to pass along, please feel free to reply to this email.
Click to expand...
Click to collapse
Not sure if that means they want even more information that what I provided.
Reference Number (I think): 0-9537000001445
Not just N4 it's my N7 MIA
Found this thread when looking for almost the same problem. For me it's my Nexus 7 that is AWOL after the 4.3 OTA update. My Nexus 4 is still there.
My Nexus 4 received the update first, and was still there after the update as I used the play site to find and install the Privacy manager app.
A few days later my Nexus 7 updated, and it is now missing from My Devices and the symptoms seem to be the same as everyone here is reporting with their N4.
So it seems that it's not just the N4 that is affected.
Reply from Google - is your phone rooted?
My reply - no
Back to waiting.
clansley said:
I've had the same issue for a few days now, so I decided to use Market Helper (usually used to fake your device model) to tell the store that I have a nexus 4 (which it is). This placed it back into the play store instantly.
Click to expand...
Click to collapse
Can you explain further i downloade market helper but it does nothing, not even a icon for the app