[Q] Blank Play Store - Nexus 4 Q&A, Help & Troubleshooting

Hi all, First of all I have CM10.1 20130210 on my phone. (Had 20130208 when I noticed the problem, But I dont think thats the cause)
I normally check for CM updates & Play Store every night. Yesterday I wanted to check the Play Store but when I opened it it took me straight to the Categories page (It normally takes me to some "General Featured" page).
When I go into any of the categories it takes me to more categories into that one (Games>Racing/Action/Puzzle/etc) it didnt do that before.
After I go into one of those its just a grey screen, The store is blank.
I tried going into My Apps & Its blank. If I go into the All tab though they all show, Clicking on one of those apps does take me to its page & If I try to download a previously uninstalled app it does download and work properly.
Something very weird: The same thing happens in the Webstore, No app shows when going into Editor's Choice & When manually going into the categories its just blank. Going into app pages via my own apps do work.
Ive tried clearing the data of the Play Store (Settings>Apps>All>Google Play Store>Clear Data)
Ive tried reflashing my phone (Thats why I went from 20130208 to 20130210)
Ive tried Force Stopping, Clearing data & Rebooting
Ive tried unsyncing & Resyncing my Google Account
Ive tried uninstalling & Reinstalling Gapps (goo.im/gapps)
Any ideas on how I can fix this? I ran out of ideas myself...

Some screens of what happens, the one with the categories is what the store opens to, the other one is what happens if i go anywhere else.
Ive been trying to fix this all day & Most things Ive found seem to be fixed by wiping the cache or returning the DPI to its default state.
Thing is, I already tried option 1 & I never changed the DPI on my phone. (I dont even know how to do it)

Just tried changing the DPI & Nothing...
I installed Best Apps Market on my phone (Had to google it & Make it directly lead me to the Play Store page coz the Play Store doesnt work)
Basically you can browse apps through there & When you want to dowmload it takes you to the Play Store (Native app) page.
It did work & Display apps properly but they all said that they werent available in my country. I tried a VPN on my PC & Bam, Play Store works.
That seems to be the problem, Somehow my country got messed up but I cant seem to change it. I did manage to change it on Google Account>Settings>Email Edit>Country but that did nothing. Any help?

Did you get any help on this? did you resolve this problem ? i have the save the same problem. did the same things you did, but no solution
LiNcKz said:
Just tried changing the DPI & Nothing...
I installed Best Apps Market on my phone (Had to google it & Make it directly lead me to the Play Store page coz the Play Store doesnt work)
Basically you can browse apps through there & When you want to dowmload it takes you to the Play Store (Native app) page.
It did work & Display apps properly but they all said that they werent available in my country. I tried a VPN on my PC & Bam, Play Store works.
That seems to be the problem, Somehow my country got messed up but I cant seem to change it. I did manage to change it on Google Account>Settings>Email Edit>Country but that did nothing. Any help?
Click to expand...
Click to collapse

Nope, But I am 100% sure that it has to do with country settings.
I tried 1 last thing today: Completely wiping EVERYTHING off my phone & Reinstalling everything. Nothing.
I also noticed a few "Market Unlocker/Enabler stopped working!" threads these past 3 days, So basically Google did something.
I contacted support & This is an email I got yesterday:
Thanks for this valuable information. We really appreciate it, and it's because of people like you that we can improve the Google Play experience for all users.
We are currently aware of this problem with Android apps on Google Play and are trying to resolve it. This complex issue involves several areas of the Google Play Store app and is not an easy fix, so I don’t have a good estimate on how long it will take us to resolve it. As soon as I have any updates, I’ll be the first to let you know.
I really appreciate you taking the time to let us know about the details of your specific case; each time we hear more details, it helps us make a better solution. I hope that despite this, you will keep using the Google Play Store app and keep sending us valuable feedback when things don’t go as expected.
I’ll be sure to update you as soon as I have more information about this issue, but in the meantime, feel free to contact me if you have any other questions. I’ll be in touch!
Click to expand...
Click to collapse
So yeah, Nothing you or I can do about it.
What Imma do next is install a 3rd party app market that doesnt use the Play Store at all (Anybody got any recommendations?)

I have the same issue, when i first start play store it opens categories and then blank page...
the only way i can download apps from play store is from my pc.
I tried all of the above "tips" but got no solution.

kasske said:
I have the same issue, when i first start play store it opens categories and then blank page...
the only way i can download apps from play store is from my pc.
I tried all of the above "tips" but got no solution.
Click to expand...
Click to collapse
Uhmm, That seems more like a phone related problem than anything else. You sure you tried all the things possible? (Even completely reinstalling everything?)

LiNcKz said:
Uhmm, That seems more like a phone related problem than anything else. You sure you tried all the things possible? (Even completely reinstalling everything?)
Click to expand...
Click to collapse
Yes i did. Installed a new custom rom too, "Alliance Jelly Bean ROM" latest version but the same issue happens...

LiNcKz said:
Nope, But I am 100% sure that it has to do with country settings.
I tried 1 last thing today: Completely wiping EVERYTHING off my phone & Reinstalling everything. Nothing.
I also noticed a few "Market Unlocker/Enabler stopped working!" threads these past 3 days, So basically Google did something.
I contacted support & This is an email I got yesterday:
So yeah, Nothing you or I can do about it.
What Imma do next is install a 3rd party app market that doesnt use the Play Store at all (Anybody got any recommendations?)
Click to expand...
Click to collapse
On which Email id you contacted Google ??

Related

Google Play does not show all installed apps

When selecting My Apps on Google Play web site I can only see half of my apps.
I have about 250 apps installed from Google.
You able to fix market links using Titanium backup?
Sent from my GT-N7000 using Xparent ICS Tapatalk 2
i encountered this problem once...
i forgot how i fixed it, probably by rebooting or logging in different google account...
Try to delete data of Google play in setting - application
then restart phone
This is on the Google Play web site, not on the phone.
I just noticed this problem too.
If you install apps via apk (eg. applications you got on xda) that Google has no record of on the play store, they won't show up.
Hey guys,
I'm having the same issues with my stock Galaxy S III. A couple of hours ago, I became 4 fresh devices directly from the Authorized dealer here where I live. I wanted to update them and set them up properly for my co-workers. I've installed 4.1.1 on all 4, with kernel 3.0.31-256827. Everything went smooth on all devices and I was really fascinating what a wonderful device that is. Afterwards I've created 4 Gmail accounts for all of them (from the same IP address) to install the needed apps from GooglePlay. But one, somehow, someway didn't show any pre-installed apps in GooglePlay, such as GoogleMaps, Gmail, Google+, which should appear, because they're installed same procedure in each case (every device has got the same versione, same firmware,..).
..to focusing back on little-vince's post;
I hope that's not true.
I don't know the way these apps were installed or cooked into, but 3 of 4 phones went smoothly in my case.
All 4 were before the update on the same version, which I did not wrote down. The problem also is, that on another device I had the problem to update the apps via GooglePlay which were shown. There basically was an *update* sign, but when I clicked it there was the text that it's not available in my area.
I somehow think, that the problem is somewhere in the language/locales.
I've switched between the default language on the phone, rebooted it, and somehow I made it work on the second device to run updates,
but on the first device, not even a single installed app shows up, which is funny :silly:
I've also tried to clear cache, wipe everything, factory reset etc.., but it didn't worked out.
If you find a solution, I'd be glad to know.
Sir, you stated Galaxy S III, you do know this is the GNote >>Galaxy Note GT-N7000. Unless you are ref to the GNote 7000.
But I glad you used the Search button to bring this thread up...from June - Sept.
I had this problem once and it was because I changed the screen resolution (lcd density). Google play understands this modification as a "not compatible device", so some apps doesnt´t show at "My apps".
Before that I tried a lot of solutions, like cleaning the google play cache, etc., but nothing worked.
bigjoe2675 said:
Sir, you stated Galaxy S III, you do know this is the GNote >>Galaxy Note GT-N7000. Unless you are ref to the GNote 7000.
But I glad you used the Search button to bring this thread up...from June - Sept.
Click to expand...
Click to collapse
I know that, I'm sorry. I just wasn't able to find more proper topic on the web
Third party app installation are not displayed there.
Sent from my GT-N7000 using xda app-developers app

"Unfortunately Google Search Has Stopped"

Hello,
I just received my new GS4 last night. Google Now crashes repeatedly. It will run OK if I don't add a sports team or a stock ticker but once I "customize" it, it will crash every time I start it.
The error message is "Unfortunately, Google Search Has Stopped".
I have cleared data and then I go through the opt-in process. It will run fine but as mentioned as soon as I change a setting, it will crash and then crash every time after that.
It's Google Search 2.4.10. I can't update it via the Play Store since it's a built-in app. Software version is L720VPUAMDC.
Any help would be appreciated.
Thanks,
Erick
ErickE said:
Hello,
I just received my new GS4 last night. Google Now crashes repeatedly. It will run OK if I don't add a sports team or a stock ticker but once I "customize" it, it will crash every time I start it.
The error message is "Unfortunately, Google Search Has Stopped".
I have cleared data and then I go through the opt-in process. It will run fine but as mentioned as soon as I change a setting, it will crash and then crash every time after that.
It's Google Search 2.4.10. I can't update it via the Play Store since it's a built-in app. Software version is L720VPUAMDC.
Any help would be appreciated.
Thanks,
Erick
Click to expand...
Click to collapse
Google search is updated via the Google Play store. That's where I always get the notification to update. Sometimes it is a manual update. Check there for an update. Google Play > Menu Button > My Apps > See if it has an update available.
Vanakatherock said:
Google search is updated via the Google Play store. That's where I always get the notification to update. Sometimes it is a manual update. Check there for an update. Google Play > Menu Button > My Apps > See if it has an update available.
Click to expand...
Click to collapse
Thanks for the suggestion. I had checked that option and there was nothing. I checked the version number there 2.4.10 and that appears to be the most current build.
I just wiped my phone this morning (factory reset from recovery) and signed in. I did nothing else, didn't install any apps, nothing. Went to Google Now, added a sports team and the app crashed as I backed out of the screens. If I press the google button (to the left of the search bar) on the home screen, it hangs. Sometimes it comes up for a sec and then disappears but most of the time I get the "Unfortunately, Google Search has stopped".
This is really odd. I would be very surprised if I am the only user having this issue
ErickE said:
Thanks for the suggestion. I had checked that option and there was nothing. I checked the version number there 2.4.10 and that appears to be the most current build.
I just wiped my phone this morning (factory reset from recovery) and signed in. I did nothing else, didn't install any apps, nothing. Went to Google Now, added a sports team and the app crashed as I backed out of the screens. If I press the google button (to the left of the search bar) on the home screen, it hangs. Sometimes it comes up for a sec and then disappears but most of the time I get the "Unfortunately, Google Search has stopped".
This is really odd. I would be very surprised if I am the only user having this issue
Click to expand...
Click to collapse
Although my sports teams setup in Google Now carried over from my GS3, I decided to try adding another team. I was successful in adding one and backing out of the app without it crashing. I also hit the google button and still didn't have an issue. Not sure what's going on with yours, unfortunately. I'm running 100% stock MDC Android that came on the phone out of the box one week ago.
ErickE said:
Hello,
I just received my new GS4 last night. Google Now crashes repeatedly. It will run OK if I don't add a sports team or a stock ticker but once I "customize" it, it will crash every time I start it.
The error message is "Unfortunately, Google Search Has Stopped".
I have cleared data and then I go through the opt-in process. It will run fine but as mentioned as soon as I change a setting, it will crash and then crash every time after that.
It's Google Search 2.4.10. I can't update it via the Play Store since it's a built-in app. Software version is L720VPUAMDC.
Any help would be appreciated.
Thanks,
Erick
Click to expand...
Click to collapse
I have not tried this but I have read of others apparently solving this issue but uninstalling Google Search using Titanium Backup (requires root) then re-installing via Google Play.
Marty said:
I have not tried this but I have read of others apparently solving this issue but uninstalling Google Search using Titanium Backup (requires root) then re-installing via Google Play.
Click to expand...
Click to collapse
Thanks. I saw that too. My only concern was if I should just bring it into the Sprint store first for them to have a look at it. I was worried that if I went the root route to correct it (and I do intend to root anyways), if that didn't correct the problem, then I would need to bring it into the store for them to look at.
Will the restore OS/Wipe Disk option (from stock recovery) bring it back to 100% "original" in case I needed to take it in?
Thanks for the reply. I may just go that route
Unfortunately, Google search has stopped... followup
Did you go with the Titanium backup route an deleted the Google Search app (actually, as I understand it, from the actual ROM... not only as a regular installed app) and re-installed from the Play Store? if so, what are the results?
Both my N4 and my N7 started showing "Unfortunately, Google search has stopped" messages after I edited one sports card in Google Now. Since its happening in both devices it is clearly either an app related issue, a Google related issue or something in between but, definitely NOT a hardware issue...
Your comments are welcome, thanks in advance.
ErickE said:
Thanks. I saw that too. My only concern was if I should just bring it into the Sprint store first for them to have a look at it. I was worried that if I went the root route to correct it (and I do intend to root anyways), if that didn't correct the problem, then I would need to bring it into the store for them to look at.
Will the restore OS/Wipe Disk option (from stock recovery) bring it back to 100% "original" in case I needed to take it in?
Thanks for the reply. I may just go that route
Click to expand...
Click to collapse
piensa said:
Did you go with the Titanium backup route an deleted the Google Search app (actually, as I understand it, from the actual ROM... not only as a regular installed app) and re-installed from the Play Store? if so, what are the results?
Both my N4 and my N7 started showing "Unfortunately, Google search has stopped" messages after I edited one sports card in Google Now. Since its happening in both devices it is clearly either an app related issue, a Google related issue or something in between but, definitely NOT a hardware issue...
Your comments are welcome, thanks in advance.
Click to expand...
Click to collapse
I tested with a friend who got the GS4 last week from Sprint also. I walked him through all of the steps and his search application did not hang at all after adding a sports team or stock ticker. He was on firmware version MDL.
I took it to the Sprint store (even though I bought it from Costco) and they agreed 100% that something was wrong with it. They didn't want to work on it since I just got it from Costco. They said to just take it back since it's so new.
This morning, I received the MDL update. I applied it but unfortunately, it didn't fix the problem
I called Wireless Advocates this morning (the company that sells for Costco) and they suggested that I go back to the store to return it (even though their instructions that arrived with the phone specifically says Do Not Return To Costco In Case Of A Problem.
So, I'm kind of at a loss. If I root it and try to Titanium to delete it, I'm worried that I will lose any recourse with Costco. Once it's rooted, I am out on my own. I am thinking that I will try and return it tonight and if I am unsuccessful, then I will root it and delete the app.
Well, to be honest with you... as annoying and pissing it is to have the "Unfortunately Google Search Has Stopped" problem and Google Now not working properly on its last update, the problem seems not to be as bad to return your shiny new phone to Costco or where you bought it.
This is actually a software problem that Google should be fixing very soon and releasing an update to do so. Bear in mind, also that this very week Google I/O conference will take place in San Francisco and most probably they will release a new Android version 4.3 or 5.... which should include most probably a fix to this.
In the meantime, go to your Play Store, search fo "Google Search" and un-install all upgrade to this app, also disable auto-updates for this app and that should work. I have done it and it is OK (not the latest Google Now..but it works, at least doesn't crash).
During the lifetime of your phone you will encounter bugs in software, as long as they are repaired quickly and there are not impeding the usage of the phone and its critical functions, those are not reasons to return it. My 2 cents.
Good luck.
ErickE said:
I tested with a friend who got the GS4 last week from Sprint also. I walked him through all of the steps and his search application did not hang at all after adding a sports team or stock ticker. He was on firmware version MDL.
I took it to the Sprint store (even though I bought it from Costco) and they agreed 100% that something was wrong with it. They didn't want to work on it since I just got it from Costco. They said to just take it back since it's so new.
This morning, I received the MDL update. I applied it but unfortunately, it didn't fix the problem
I called Wireless Advocates this morning (the company that sells for Costco) and they suggested that I go back to the store to return it (even though their instructions that arrived with the phone specifically says Do Not Return To Costco In Case Of A Problem.
So, I'm kind of at a loss. If I root it and try to Titanium to delete it, I'm worried that I will lose any recourse with Costco. Once it's rooted, I am out on my own. I am thinking that I will try and return it tonight and if I am unsuccessful, then I will root it and delete the app.
Click to expand...
Click to collapse
piensa said:
Well, to be honest with you... as annoying and pissing it is to have the "Unfortunately Google Search Has Stopped" problem and Google Now not working properly on its last update, the problem seems not to be as bad to return your shiny new phone to Costco or where you bought it.
This is actually a software problem that Google should be fixing very soon and releasing an update to do so. Bear in mind, also that this very week Google I/O conference will take place in San Francisco and most probably they will release a new Android version 4.3 or 5.... which should include most probably a fix to this.
In the meantime, go to your Play Store, search fo "Google Search" and un-install all upgrade to this app, also disable auto-updates for this app and that should work. I have done it and it is OK (not the latest Google Now..but it works, at least doesn't crash).
During the lifetime of your phone you will encounter bugs in software, as long as they are repaired quickly and there are not impeding the usage of the phone and its critical functions, those are not reasons to return it. My 2 cents.
Good luck.
Click to expand...
Click to collapse
Thanks Piensa. I appreciate your detailed response.
I am right there with you. I can deal with it as long as I know that it's a software issue and not a hardware issue. The more and more I have been reading (and your reply also) indicates that it is a software issue. The weird part is why my friend's Sprint GS4 doesn't have this problem and the Sprint Store also said that it was a definite bug. That's the part I don't get. Why does his Google Search work and mine is crashing?
Good point about Google I/O (excited to see what they announce this week) and maybe an update will be released. Unfortunately, the version of Google Now included with the GS4 is the very latest (ver 2.4.10.626027) and I am unable to back out any updates (thanks for the suggestion).
I guess I will ride it out this week and see what comes out of Google I/O.
Question. Do you know if I root the phone without installing a custom recovery, can I back it out simply by factory resetting the phone and will Costco/Sprint know that it was rooted at one point?
Thanks again for your help.
Thanks for your comment.
Well, we are all here to help each other...that's the beauty of the Internet !
It seems to my that because of your phone's use pattern the bug got hit and appeared... your friend may not be enjoying his phone as you are...so, no bugs have appeared. Or, he may not have the latest version of Google Search (so he is using an outdated phone!
Pretty much the same happened to me... since few days ago, my Google Now worked perfectly, actually I had no sports card...suddenly, I wanted to check what the heck people was watching on public TV (a sports event) in a restaurant I went to...so I asked Google Now to search..and it came with the names of the playing teams...and decided to add them as my favorite sports in the sports card....everything went down from there when I tried deleting those "favorite teams" from the sports card...everything Google Now started crashing.....
On the other hand, my wife's smartphone, another Android, still works flawlessly... no crashing of G-Now, no weird messages...and she has the exact same Android version as I do.... so, well, we both got lucky finding that SOFTWARE bug.... let us hope that Google will fix it very soon. There are MANY people experiencing this annoyance so, I am confident Google will not let it pass too long...(I understand they may be a little busy with their 2013 I/O event...so, I can wait a few days....).
Again, just downgrade to a previous version of Google Search, by deleting the upgrades of it in the Play Store and don't let it self upgrade Google Searh, for now... if you do that, you will be fine.
ErickE said:
Thanks Piensa. I appreciate your detailed response.
I am right there with you. I can deal with it as long as I know that it's a software issue and not a hardware issue. The more and more I have been reading (and your reply also) indicates that it is a software issue. The weird part is why my friend's Sprint GS4 doesn't have this problem and the Sprint Store also said that it was a definite bug. That's the part I don't get. Why does his Google Search work and mine is crashing?
Good point about Google I/O (excited to see what they announce this week) and maybe an update will be released. Unfortunately, the version of Google Now included with the GS4 is the very latest (ver 2.4.10.626027) and I am unable to back out any updates (thanks for the suggestion).
I guess I will ride it out this week and see what comes out of Google I/O.
Question. Do you know if I root the phone without installing a custom recovery, can I back it out simply by factory resetting the phone and will Costco/Sprint know that it was rooted at one point?
Thanks again for your help.
Click to expand...
Click to collapse
piensa said:
Again, just downgrade to a previous version of Google Search, by deleting the upgrades of it in the Play Store and don't let it self upgrade Google Searh, for now... if you do that, you will be fine.
Click to expand...
Click to collapse
I can't back out any updates as there have been none to Google Search. The GS4 ships with the most current. The only option for Google Search in the Play Store is "open".
I can uninstall updates to Gmail, etc but not Google Search (see attached pic).
Thanks for your assistance.
"Unfortunately Google Search Has Stopped
Woow. you are correct.
The version of Google Search that your GS4 came with, from factory, is in fact the latest one. My Nexus 4 came with a previous version installed thus I was able to do the downgrade.
So, if you are not rooted, and/or do not want to mess with your firmware, seems you have to wait for Google to fix this issue. Sorry to learn that friend.
Lets hope it gets fixed very soon.
"
ErickE said:
I can't back out any updates as there have been none to Google Search. The GS4 ships with the most current. The only option for Google Search in the Play Store is "open".
I can uninstall updates to Gmail, etc but not Google Search (see attached pic).
Thanks for your assistance.
Click to expand...
Click to collapse
piensa said:
So, if you are not rooted, and/or do not want to mess with your firmware, seems you have to wait for Google to fix this issue. Sorry to learn that friend.
Click to expand...
Click to collapse
Yup. I'm trying to decide what to do now. I went to Costco tonight to look into swapping it out for a new one and they don't carry Sprint products in store. So I would either need to work with Wireless Advocates to ship it back and pay $600 for an advance replacement or just wait it out, hoping that the phone itself is fine and wait for Google to correct it.
If I was still on MDC, I would have used motochopper to root it, uninstall Google Search and then test re-installing it to see if it corrects it. But the MDL upgrade today killed that option.
I think I will wait a couple days, see what comes out of I/O as well as the root exploits for MDL and make a decision. It just sucks because I don't want to spend time customizing the phone to my liking in case I swap it out or wipe it, etc.
Again, many thanks for your help.
This is a know issue http://www.androidpolice.com/2013/0...e-now-currently-causes-it-to-crash-endlessly/
Sent from my SPH-L720
GiantJay said:
This is a know issue http://www.androidpolice.com/2013/0...e-now-currently-causes-it-to-crash-endlessly/
Click to expand...
Click to collapse
Thank you GiantJay. I have been pulling my hair out over this issue since I just got my new phone last week. Piensa helped a lot with it and now this confirms that it's not limited to my phone only.
Thank you for the link.
Here's another http://m.techcrunch.com/2013/05/12/...and-add-or-remove-teams-from-the-sports-card/
Sent from my SPH-L720
GiantJay said:
Here's another http://m.techcrunch.com/2013/05/12/...and-add-or-remove-teams-from-the-sports-card/
Click to expand...
Click to collapse
Thanks. I wish that information like this was more readily available. I have been wiping my phone, making trips to Costco, Sprint, etc and still haven't customized my phone because of this. I thought that my phone was defective but had I seen this, I wouldn't have worried about it and just waited it out.
Thanks.
And it's fixed! (at least it is on my phone).
Google released an update to Google Search today and I can add/remove sports teams and stock tickers w/o a problem!
Many thanks again to the contributors to this thread.
piensa said:
Did you go with the Titanium backup route an deleted the Google Search app (actually, as I understand it, from the actual ROM... not only as a regular installed app) and re-installed from the Play Store? if so, what are the results?
Both my N4 and my N7 started showing "Unfortunately, Google search has stopped" messages after I edited one sports card in Google Now. Since its happening in both devices it is clearly either an app related issue, a Google related issue or something in between but, definitely NOT a hardware issue...
Your comments are welcome, thanks in advance.
Click to expand...
Click to collapse
It worked for me! Thanks!! (GS4 - Hyperdrive v10.1)

Nexus 4 - You don't have any devices - Google Play website

Anyone help with this annoying problem I'm recently experiencing?
I've never had this problem before, but for no reason (i've not installed any apps recently or changed ROM) I am unable to install apps to my phone via my PC google play browser.
All I get is 'You don't have any devices' - and when I try install an app it says 'You haven't accessed the Google Play Store app (the white shopping bag icon) on your device with this email account.
Clearly I have because I just installed a free game from my phone and I can the see the game installed from the PC play store browser in my apps list.
I have tried forcing the Google Play app to stop and clearing data, logging out of my PC browser and trying again but no luck, I have reinstalled GAPPS and my ROM with a cache/davlic wipe but same results.
All I can think of is because my original email was c......... @googlemail.com and one day it asked me if I wanted c........ @gmail.com and to merge the two accounts together, which I clicked yes to. So when setting my phone up for the first time I use c........ @googlemail.com but then it shows up as c......... @gmail.com when I look at my account settings....
Really annoying problem!!
same issue with Galaxy Note II
No, it's not because of changing email addresses. It has to do with changing ROM.
I changed my ROM from samsung note II, to CM10, and this problem started occurring. I'm also thinking it has something to do with titanium backup breaking market links
chrisgtl said:
Anyone help with this annoying problem I'm recently experiencing?
I've never had this problem before, but for no reason (i've not installed any apps recently or changed ROM) I am unable to install apps to my phone via my PC google play browser.
All I get is 'You don't have any devices' - and when I try install an app it says 'You haven't accessed the Google Play Store app (the white shopping bag icon) on your device with this email account.
Clearly I have because I just installed a free game from my phone and I can the see the game installed from the PC play store browser in my apps list.
I have tried forcing the Google Play app to stop and clearing data, logging out of my PC browser and trying again but no luck, I have reinstalled GAPPS and my ROM with a cache/davlic wipe but same results.
All I can think of is because my original email was c......... @googlemail.com and one day it asked me if I wanted c........ @gmail.com and to merge the two accounts together, which I clicked yes to. So when setting my phone up for the first time I use c........ @googlemail.com but then it shows up as c......... @gmail.com when I look at my account settings....
Really annoying problem!!
Click to expand...
Click to collapse
joni1101 said:
No, it's not because of changing email addresses. It has to do with changing ROM.
I changed my ROM from samsung note II, to CM10, and this problem started occurring. I'm also thinking it has something to do with titanium backup breaking market links
Click to expand...
Click to collapse
I don't know if it's the ROM. I've tried many ROMs on my Nexus 7, Nexus 4, and Galaxy Ace, sometimes even switching everyday of the week and I've never one had this issue.
I'd talk to Google support if I were you. The only thing I have issues with is my device list. It shows two Nexus 7s because my first one died after 7 days and I had to exchange it for a new one, which also activated... and you can't remove devices from your account.
Titanium Backup "market doctor"
Could it be Titanium Backup's market doctor? Perhaps this problem started when I linked all system and user apps to the market.
It also shows a really old nexus 7 that I've sold long ago. Notwithstanding, I can still use Google play on my device without any issue.
admiralspeedy said:
I don't know if it's the ROM. I've tried many ROMs on my Nexus 7, Nexus 4, and Galaxy Ace, sometimes even switching everyday of the week and I've never one had this issue.
I'd talk to Google support if I were you. The only thing I have issues with is my device list. It shows two Nexus 7s because my first one died after 7 days and I had to exchange it for a new one, which also activated... and you can't remove devices from your account.
Click to expand...
Click to collapse
joni1101 said:
Could it be Titanium Backup's market doctor? Perhaps this problem started when I linked all system and user apps to the market.
It also shows a really old nexus 7 that I've sold long ago. Notwithstanding, I can still use Google play on my device without any issue.
Click to expand...
Click to collapse
I've never used TB market doctor because all of my backups linked properly to the market when I restored them. I would guess that isn't the issue though, because all it does is repair link to the market so apps show up as downloaded and can be updated.
It sounds like it could be an account issue with the email/merging thing you did.
spoke to google
I spoke to google for a long while: while I was not able to to see my phone listed under "my devices" they were able to see it on their end. All I could see was 4 devices that I have long ago stopped using.
They speculate that it could be an error with a recent update to the Play.google.com site....
here is what they recommend:
Uninstall updates to
GOOGLE PLAY SERVICES
GOOGLE SERVICES FRAMEWORK
GOOGLE PLAY STORE
They also asked me to wipe data.
They asked me to reboot - and - now I'm still waiting for the auto play-store update. Currently does not seem to have solved the problem.
Anyone else having these issues?
<<hangouts will require the updated play-store in order to work>>
admiralspeedy said:
I've never used TB market doctor because all of my backups linked properly to the market when I restored them. I would guess that isn't the issue though, because all it does is repair link to the market so apps show up as downloaded and can be updated.
It sounds like it could be an account issue with the email/merging thing you did.
Click to expand...
Click to collapse
Did you find a solution to this?
I am searching for all threads relating to this issue has it has just happened to me after an OTA update
nzkiwiman said:
Did you find a solution to this?
I am searching for all threads relating to this issue has it has just happened to me after an OTA update
Click to expand...
Click to collapse
Go into settings > apps > all, and select Google Play Store
Force stop and clear data.
Then open the play store again on your device and accept the terms and conditions.
Wait 15 minutes or 30 minutes or 1 hour, you will see your device.
yadavjpr said:
Go into settings > apps > all, and select Google Play Store
Force stop and clear data.
Then open the play store again on your device and accept the terms and conditions.
Wait 15 minutes or 30 minutes or 1 hour, you will see your device.
Click to expand...
Click to collapse
trying this now.....
try changing your google account password or just delete the account and relogin, yes its safe.
also try deleting data and cache for play store , play service and google service framework. and reboot
it shud work after a few minutes
I have the same problem and nothing above worked. Btw I'm all stock and this happened after 4.3 update. Any news on this?
Same problem
I'm also having the same problem. I'm running stock 4.3 with root.. and this is the first time it has happened to me. Going to try out the things suggested in this thread.. I'm from India and not sure how to contact Google over here..
EDIT:
Followed the instructions over here and it worked for me Now Nexus 4 is getting shown up in the Web- Google Play
http://www.svartling.net/2013/08/this-is-how-to-fix-don-have-any-devices.html
PS: It is not very different from what is posted over here, but it worked for me, may be it'll work for you as well
badhri said:
I'm also having the same problem. I'm running stock 4.3 with root.. and this is the first time it has happened to me. Going to try out the things suggested in this thread.. I'm from India and not sure how to contact Google over here..
EDIT:
Followed the instructions over here and it worked for me Now Nexus 4 is getting shown up in the Web- Google Play
http://www.svartling.net/2013/08/this-is-how-to-fix-don-have-any-devices.html
PS: It is not very different from what is posted over here, but it worked for me, may be it'll work for you as well
Click to expand...
Click to collapse
PERFECT!
working now!!!
Very useful tip. Thanks a lot.
yadavjpr said:
Go into settings > apps > all, and select Google Play Store
Force stop and clear data.
Then open the play store again on your device and accept the terms and conditions.
Wait 15 minutes or 30 minutes or 1 hour, you will see your device.
Click to expand...
Click to collapse
Thanks a million. This worked on my device. Samsung S3 4G i9305
aleksandar0475 said:
Thanks a million. This worked on my device. Samsung S3 4G i9305
Click to expand...
Click to collapse
Thanks! This worked for me :highfive:
joni1101 said:
No, it's not because of changing email addresses. It has to do with changing ROM.
I changed my ROM from samsung note II, to CM10, and this problem started occurring. I'm also thinking it has something to do with titanium backup breaking market links
Click to expand...
Click to collapse
Yes, that's happen after i flashed DN3.
Any one can help?

Google Play Problem

when i try to show all my apps in my google account, after i scroll down a little i get an error message (Error retrieving information from server)
code (DF-DFERH-01)
is there any one facing the same problem?
rooooooooney said:
when i try to show all my apps in my google account, after i scroll down a little i get an error message (Error retrieving information from server)
code (DF-DFERH-01)
is there one facing the same problem?
Click to expand...
Click to collapse
http://www.google.com/search?q=DF-DFERH-01
The wildly unhelpful google search link didn't relate to my specific issue. Those are all from folks that couldn't open the Play store at all. I'm having the same issue that Rooney was having, where it only happens when I try scrolling down in "my apps". Otherwise it works fine. Did you ever get a solution to this? I've already contacted Google, and their tech guy said, "I'm stumped." He's escalating it, but in the meantime I thought I'd see if you were ever able to get it fixed, since this is the first time I've seen someone else with this specific iteration of the issue. Thanks in advance.
rooooooooney said:
when i try to show all my apps in my google account, after i scroll down a little i get an error message (Error retrieving information from server)
code (DF-DFERH-01)
is there one facing the same problem?
Click to expand...
Click to collapse
Try uninstalling the latest Play updates in settings/apps/all apps and wipe Play data, reboot and try again. Its a Google server issue responding. There is lots of info available on Google regarding this error, i suggest you try finding it too
I ran into this on my new Tabpro 8.4 last sunday. My Note 3 has no such issue with the same account. Kept doing it at the exact same scrollpoint every time.
Wiping data, rebooting, clearing cache, none of it helped.
mbrown3 said:
The wildly unhelpful google search link didn't relate to my specific issue. Those are all from folks that couldn't open the Play store at all. I'm having the same issue that Rooney was having, where it only happens when I try scrolling down in "my apps". Otherwise it works fine. Did you ever get a solution to this? I've already contacted Google, and their tech guy said, "I'm stumped." He's escalating it, but in the meantime I thought I'd see if you were ever able to get it fixed, since this is the first time I've seen someone else with this specific iteration of the issue. Thanks in advance.
Click to expand...
Click to collapse
I also contacted Google and they give me instruction like checking time and storage!, etc
and that didn't help me at all, so i went back and told them that and they ask me to make a factory reset to one of my devices (because i have 5 devices signed in with one Google account)
so, now i am factory resetting my Note 3 and updating the system to ND5
please let me know if you have any updates :good:
xclub_101 said:
http://www.google.com/search?q=DF-DFERH-01
Click to expand...
Click to collapse
You sir are a moron. If you don't know the answer then don't bother posting. I hated when I see a post like this especially I already search on Google and came here and see such useful post.
To op, I just ran into this problem and solved by removing my google account and re-add it.
Hope it helps.
gee2012 said:
Try uninstalling the latest Play updates in settings/apps/all apps and wipe Play data, reboot and try again. Its a Google server issue responding. There is lots of info available on Google regarding this error, i suggest you try finding it too
Click to expand...
Click to collapse
Again, the info on Google does not relate to this particular problem. Every thread I've found (other than this one) relates to people that can't access the Play store at all, with this error code. However, the specific problem we are having is this error code showing up only in one specific scenario...when going to "all apps" and trying to scroll down the list. Otherwise the Play store works perfectly fine.
I can't speak for Rooney, but I've already tried most of the suggestions from those source (removing/re-adding Google account, wiping cache and data, uninstalling updates, changing device time, etc), but the problem persists.
mbrown3 said:
Again, the info on Google does not relate to this particular problem. Every thread I've found (other than this one) relates to people that can't access the Play store at all, with this error code. However, the specific problem we are having is this error code showing up only in one specific scenario...when going to "all apps" and trying to scroll down the list. Otherwise the Play store works perfectly fine.
I can't speak for Rooney, but I've already tried most of the suggestions from those source (removing/re-adding Google account, wiping cache and data, uninstalling updates, changing device time, etc), but the problem persists.
Click to expand...
Click to collapse
i tried literally everything, remove my Google account, remove some old unused apps in the "all apps" tab i don't need, factory reset my note and 2 other of my devices , update my Note 3 to ND5, but with no luck
even the tech support in Google after 96 hours have no idea what is causing the problem and he sent it to a tier for further review
My new NotePro is also doing the same thing. My Note 3 is not, nor is my TF700T. One S3 is, the other is not. It makes no sense whatsoever.

Fire 10 (2017) - Google play apps won't open due to sd card error

Hello,
Yesterday, several apps I downloaded through the google play store (sideloaded weeks ago, never had any issues) and one from the amazon app store are grayed out and I get an error when I try opening them that says "SD card not available" and goes on to tell me the SD card where the app installed isn't available. I've never had an SD card in the tablet. I can click "download again," but of course that brings me to the amazon app store.
I have tried re-installing, force stopping and clearing caches, restarting, and updating apps. The weird thing is I can get to the apps if I take another route in ie. if I go on google maps (not affected by issue) and go to a restaurant's website, it opens in Chrome (app affected by issue). Then, Chrome runs normal.
If it makes any difference, the apps that don't work are Chrome, Gmail, YouTube, Memrise, Hulu, and Google Sheets.
Thanks in advance for any help!
ksnorris said:
Hello,
Yesterday, several apps I downloaded through the google play store (sideloaded weeks ago, never had any issues) and one from the amazon app store are grayed out and I get an error when I try opening them that says "SD card not available" and goes on to tell me the SD card where the app installed isn't available. I've never had an SD card in the tablet. I can click "download again," but of course that brings me to the amazon app store.
I have tried re-installing, force stopping and clearing caches, restarting, and updating apps. The weird thing is I can get to the apps if I take another route in ie. if I go on google maps (not affected by issue) and go to a restaurant's website, it opens in Chrome (app affected by issue). Then, Chrome runs normal.
If it makes any difference, the apps that don't work are Chrome, Gmail, YouTube, Memrise, Hulu, and Google Sheets.
Thanks in advance for any help!
Click to expand...
Click to collapse
I had the same problem today with Aquamail. I went to another launcher that I had installed through the Play Store, and uninstalled it from there. Then a reinstall worked. And then the icon for the app appeared in both launchers. I have no idea why it said it was an error with the SD card. There's just some bug with whatever new update they gave us. But that's the only app I had it occur on.
sga999 said:
I had the same problem today with Aquamail. I went to another launcher that I had installed through the Play Store, and uninstalled it from there. Then a reinstall worked. And then the icon for the app appeared in both launchers. I have no idea why it said it was an error with the SD card. There's just some bug with whatever new update they gave us. But that's the only app I had it occur on.
Click to expand...
Click to collapse
Hmm, I tried uninstalling the app in every way I can think of - including through the play store - and no dice. I have also found that when I uninstall the app, the icon doesn't go away. When I uninstall from the play store and try to uninstall from the home screen, it says the app wasn't found in the list of installed apps. But when I tap to open, it gives the same SD card error.
I'm still really puzzled by the fact this isn't limited to google play apps...does that mean it's something with the OS?
ksnorris said:
Hmm, I tried uninstalling the app in every way I can think of - including through the play store - and no dice. I have also found that when I uninstall the app, the icon doesn't go away. When I uninstall from the play store and try to uninstall from the home screen, it says the app wasn't found in the list of installed apps. But when I tap to open, it gives the same SD card error.
I'm still really puzzled by the fact this isn't limited to google play apps...does that mean it's something with the OS?
Click to expand...
Click to collapse
The way I uninstalled was by going to another launcher (total launcher) . You tried that also? I only had it happen with that one app, and it was from the Google Play Store. As far as why it's happening, I really don't know. But it seems to have happened to me today, which makes me think it had something to do with an update either yesterday or today.
sga999 said:
The way I uninstalled was by going to another launcher (total launcher) . You tried that also? I only had it happen with that one app, and it was from the Google Play Store. As far as why it's happening, I really don't know. But it seems to have happened to me today, which makes me think it had something to do with an update either yesterday or today.
Click to expand...
Click to collapse
Oh no I haven't tried another launcher - didn't know what that was until I just looked.
I also notice that every app I update grays out now. Newly installed apps don't appear on the home screen. However, they all open fine if I open it through the app store or another functioning app. So I'm wondering if I uninstall it through total launcher if it won't even appear on the home screen once re-installed.
How do you install a launcher? I installed one, but when I hit the home button, it brings me back to the default Amazon launcher.
spooky71 said:
How do you install a launcher? I installed one, but when I hit the home button, it brings me back to the default Amazon launcher.
Click to expand...
Click to collapse
I just did it through the play store.
Unfortunately, this didn't solve my problem either.
ksnorris said:
I just did it through the play store.
Unfortunately, this didn't solve my problem either.
Click to expand...
Click to collapse
It sounds like this won't help you, but I'll point you to it anyway. Look for the XDA thread called New: Any Launcher, No Root (Launcher Hijack V3). This talks about installing other launchers and hijacking the home button. Sorry that I can't think of anything else. You might try I factory reset and start over, but you may not want to do that, and it may not solve your problem.
---------- Post added at 07:37 PM ---------- Previous post was at 07:33 PM ----------
Sorry, I didn't see one of your posts. I have also had the problem where anything I install does not show on the fire launcher home screen. But it will show on other launchers. This started yesterday or today for me, so something in one of the updates caused this. If you use another launcher it will probably solve the problem of not seeing the apps on a home screen. But you said it did not help your problem with those that you cannot delete. Evie is a nice launcher that is simple to use, so you might start with that one.
I think I was wrong in what I told you before. I thought I was able to uninstall aquamail which said something about requiring the SD card. But it just happened to me with a different app, and I get that sd card error. So I think I was misled because I uninstalled it and then reinstalled over in the other launcher. Then when I looked back on the fire launcher, the icon was there and it could be clicked. But if you really want to get rid of it and not reinstall, I don't see a way to do that yet. Sorry to have been on the wrong track.
---------- Post added at 11:52 PM ---------- Previous post was at 11:33 PM ----------
sga999 said:
I think I was wrong in what I told you before. I thought I was able to uninstall aquamail which said something about requiring the SD card. But it just happened to me with a different app, and I get that sd card error. So I think I was misled because I uninstalled it and then reinstalled over in the other launcher. Then when I looked back on the fire launcher, the icon was there and it could be clicked. But if you really want to get rid of it and not reinstall, I don't see a way to do that yet. Sorry to have been on the wrong track.
Click to expand...
Click to collapse
Okay, I learned a little more. I'm not sure if all of these steps are necessary. But I went to settings, apps and games, All, Home Pages. That's the fire launcher. I cleared its cache and data and force stopped. Then when it is launched again, the apps that couldn't be deleted are now no longer showing. However, if you had arranged all the icons in some kind of order, now it is all alphabetical. I also think that newly installed apps do show, but I haven't really done much testing with it yet. I'm mostly sticking with another launcher. So I don't really care about the fire launcher, but once in awhile, I might like to use it. So it's good to see that we can clean these things up.
EDIT: Ignore what I said about it now being alphabetical. It seems to be in the order that apps are added.
Got the same Problem now, but on a new Fire HD8!
Apps were running fine yesterday or a day before and now 3 apps installed from Google Play Store are Grayed out and give the error "SD-Card not Available" and i should insert the same SD-Card... (never had extra any inside). And its only Apps from Play Store. All three Apps are Smarthome apps: Philips HUE, Kasa and Yonomi. The funny Thing.. If I open The Google Playstore and and search my app, then i can either deinstall or open app. And if i open app from there it works...he starts app with no Problem.
Curious this happens to others at the same time...
Maybe helpful for determining Problem: Files i Used to install the Google Playstore:
com.google.android.gsf.login_5.1-1743759-22_minAPI21(nodpi)_apkmirror.com.apk
com.google.android.gsf_5.1-1743759-22_minAPI22(nodpi)_apkmirror.com.apk
com.google.android.gms_11.5.09_(240-164803921)-11509240_minAPI21(arm64-v8a,armeabi-v7a)(nodpi)_apkmirror.com.apk
com.android.vending_8.3.41.U-all_0_FP_170066753-80834100_minAPI14(armeabi-v7a)(240,320,480dpi)_apkmirror.com.apk
Would be great if someone found out the Problem and a Fix for that.
Thnx
ch1ller
ch1ller said:
Got the same Problem now, Apps were running fine yesterday or a day before and now 3 apps installed from Google Play Store are Grayed out and give the error "SD-Card not Available" and i should insert the same SD-Card... (never had extra any inside). And its only Apps from Play Store. All three Apps are Smarthome apps: Philips HUE, Kasa and Yonomi. The funny Thing.. If I open The Google Playstore and and search my app, then i can either deinstall or open app. And if i open app from there it works...he starts app with no Problem.
Curious this happens to others at the same time...
Maybe helpful for determining Problem: Files i Used to install the Google Playstore:
com.google.android.gsf.login_5.1-1743759-22_minAPI21(nodpi)_apkmirror.com.apk
com.google.android.gsf_5.1-1743759-22_minAPI22(nodpi)_apkmirror.com.apk
com.google.android.gms_11.5.09_(240-164803921)-11509240_minAPI21(arm64-v8a,armeabi-v7a)(nodpi)_apkmirror.com.apk
com.android.vending_8.3.41.U-all_0_FP_170066753-80834100_minAPI14(armeabi-v7a)(240,320,480dpi)_apkmirror.com.apk
Would be great if someone found out the Problem and a Fix for that.
Thnx
ch1ller
Click to expand...
Click to collapse
Did you try the steps I mentioned in the previous post for the Home Pages app?
sga999 said:
Did you try the steps I mentioned in the previous post for the Home Pages app?
Click to expand...
Click to collapse
No, i am using the Stock Launcher and didnt do any changes to that. Besides that i do have the Option to deinstall the Apps and the Apps are still running fine, but only when opened from Play Store.
And i dont think deleting cache or forcing stop of App will do any good as long as the Apps itslf still work.
Yea, there must have been some minor update. He showed me something in system updates, but OS is still 5.6.0.0
ch1ller said:
No, i am using the Stock Launcher and didnt do any changes to that. Besides that i do have the Option to deinstall the Apps and the Apps are still running fine, but only when opened from Play Store.
And i dont think deleting cache or forcing stop of App will do any good as long as the Apps itslf still work.
Yea, there must have been some minor update. He showed me something in system updates, but OS is still 5.6.0.0
Click to expand...
Click to collapse
I'm talking about clearing cache, data, and force stop of the Home Pages app itself. I'm not talking about the apps that you installed. Try it and see what happens.
Looked around and found this from User "Ms_Carla":
https://www.amazonforum.com/forums/devices/fire-tablets/467136-strange-sd-card-error
> I had this sd error message pop up when I tried to open a couple of apps. This is what I did to get things working okay:
> 1. Went to Settings > Apps & Games > Manage All Applications > Swiped to the 'All' tab > Scrolled to Appstore.
> 2. I clicked on Force Stop > Selected Ok on message that popped up > Clicked on clear cache > Clicked on clear Data.
> 3. I then shutdown the normal way and restarted my tablet. Today, so far, I have not had the sd card error message or anymore greyed out icons.
Did exactly the same steps above and now works fine again. Grayed out Apps are back. <3
Lets hope the best and that it stays like that
ch1ller said:
Looked around and found this from User "Ms_Carla":
https://www.amazonforum.com/forums/devices/fire-tablets/467136-strange-sd-card-error
> I had this sd error message pop up when I tried to open a couple of apps. This is what I did to get things working okay:
> 1. Went to Settings > Apps & Games > Manage All Applications > Swiped to the 'All' tab > Scrolled to Appstore.
> 2. I clicked on Force Stop > Selected Ok on message that popped up > Clicked on clear cache > Clicked on clear Data.
> 3. I then shutdown the normal way and restarted my tablet. Today, so far, I have not had the sd card error message or anymore greyed out icons.
Did exactly the same steps above and now works fine again. Grayed out Apps are back. <3
Lets hope the best and that it stays like that
Click to expand...
Click to collapse
That post was doing the exact same thing that I was suggesting that you do. Not sure why you wanted to act on that one and did not do what I was telling you.
sga999 said:
That post was doing the exact same thing that I was suggesting that you do. Not sure why you wanted to act on that one and did not do what I was telling you.
Click to expand...
Click to collapse
Well not exactly the same... In Your Post you say to Stop/End the Launcher.. Thats different to Appstore.
I dont like fondling around with launchers... And i dont want other Launchers than Stock or missing/deleted Icons And Installing other Launcher to fix a problem is no alternative
You are right that I overlooked the part about App Store. I assumed that person was telling you to do the same thing that I did.
You don't have to install other launchers. I was just giving an example of how you could see the apps and do what you needed to do by installing another launcher. I wrote that part before I realized what the "fix" was for the stock launcher. But if you want the original stock launcher to work, you will need to do the steps that I mentioned. Clear cache and data and then force stop for Home Pages, which is the name of the stock launcher
sga999 said:
I think I was wrong in what I told you before. I thought I was able to uninstall aquamail which said something about requiring the SD card. But it just happened to me with a different app, and I get that sd card error. So I think I was misled because I uninstalled it and then reinstalled over in the other launcher. Then when I looked back on the fire launcher, the icon was there and it could be clicked. But if you really want to get rid of it and not reinstall, I don't see a way to do that yet. Sorry to have been on the wrong track.
---------- Post added at 11:52 PM ---------- Previous post was at 11:33 PM ----------
Okay, I learned a little more. I'm not sure if all of these steps are necessary. But I went to settings, apps and games, All, Home Pages. That's the fire launcher. I cleared its cache and data and force stopped. Then when it is launched again, the apps that couldn't be deleted are now no longer showing. However, if you had arranged all the icons in some kind of order, now it is all alphabetical. I also think that newly installed apps do show, but I haven't really done much testing with it yet. I'm mostly sticking with another launcher. So I don't really care about the fire launcher, but once in awhile, I might like to use it. So it's good to see that we can clean these things up.
EDIT: Ignore what I said about it now being alphabetical. It seems to be in the order that apps are added.
Click to expand...
Click to collapse
I had the same problem, your advice:
"settings, apps and games, All, Home Pages. That's the fire launcher. I cleared its cache and data"
pulled out all the problems, thank you. I had three programs, including PLAY STORE, give that error message and then grey out and become unclickable and unable to be removed. I had did a factory reset three times in two days, and then couldn't get PLAY STORE or any apps downloaded through it to show up on the HOME screen. your suggestion of clearing the "Home Pages" cache and data brought everything working properly. Thank you.
Jimminy Cricket said:
I had the same problem, your advice:
"settings, apps and games, All, Home Pages. That's the fire launcher. I cleared its cache and data"
pulled out all the problems, thank you. I had three programs, including PLAY STORE, give that error message and then grey out and become unclickable and unable to be removed. I had did a factory reset three times in two days, and then couldn't get PLAY STORE or any apps downloaded through it to show up on the HOME screen. your suggestion of clearing the "Home Pages" cache and data brought everything working properly. Thank you.
Click to expand...
Click to collapse
Glad I could help. It's happened to me a couple more times. I learned that the easiest way is just doing a force stop on the Home Pages app. Clearing cache and data means a little more work when the launcher comes back up (it wants you to step through some instructional screens, but I think you can exit out of them) . But if you don't have another launcher to switch to, I don't think you can do the force stop while you are actually using Home Pages as the home launcher. I can't be sure about that because I am rooted now, so the behavior might be different if I was not rooted.
Clearing cache and data probably works for all cases, so maybe that's the way to go. I've made it a little more confusing by adding the detail that I just did in that first paragraph!
Slowly does it
ksnorris said:
Hello,
Yesterday, several apps I downloaded through the google play store (sideloaded weeks ago, never had any issues) and one from the amazon app store are grayed out and I get an error when I try opening them that says "SD card not available" and goes on to tell me the SD card where the app installed isn't available. I've never had an SD card in the tablet. I can click "download again," but of course that brings me to the amazon app store.
I have tried re-installing, force stopping and clearing caches, restarting, and updating apps. The weird thing is I can get to the apps if I take another route in ie. if I go on google maps (not affected by issue) and go to a restaurant's website, it opens in Chrome (app affected by issue). Then, Chrome runs normal.
If it makes any difference, the apps that don't work are Chrome, Gmail, YouTube, Memrise, Hulu, and Google Sheets.
Thanks in advance for any help!
Click to expand...
Click to collapse
I had this problem. Tried everything to no avail
But I left my fire 10 on all day as I use alexa a lot and the greyed out icons slowly came back.
Restarted the tablet and they where greyed out again but they came back quicker this time.
I know it's a pain to leave it on but something seems to be running slow in the os,
Not a permanent fix but it may help until an update os comes out

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