I have searched and searched all over the internet and here, so multiple threads, at the end, none of them solved my problem, so please read in full...
First: This thread is for all developers/engineers specially from the Northern African countries such as Egypt and the Middle East, UAE, KSA, ...etc.
Subject: Google Nexus 4 [ Manufacturer Date: May 2013 ]
Shipped Straight from Google, Inc. in California and loaded with:
Stock Rom: Jelly Bean 4.2.2
Build: JDQ39
Baseband: xxx.1700.48
I have purchased my phone directly from Google on May 28th 2013. Back then I was in the USA. I received the brand new and factory sealed my new Nexus 4. Wanted to try it, but I didn't have a Micro Sim to try, also my flight to UAE was on May 30th. So I decided to wait and get my new SIM from Dubai/UAE. I got a new Micro SIM from Etisalat [UAE Carrier].
Now to make the story short, this is what happened:
I installed the new SIM, turned on my Nexus 4, went through the first time boot setup, I saw the new SIM title and full signal as well as H next to the my signal bar [HSUPA] means i have data!
I went through some customization as far as the background, ringtone, setup my gmail account and did the default apps update.
Now I want to try my phone, made a call, NO CALL AUDIO!... Asked my friends to call me back, the phone rings and when I pick up, NO CALL AUDIO!
The phone it self as far as mic and speak is working fine tho! The media plays, I can record voice and play it back, lock screen sound plays when it locks or unlock it self, tried Bluetooth head sets, regular headsets, everything works but NOT for the Incoming / Outgoing Audio!!!
I went to Egypt and tried a different SIM from a different Carrier! Still the same problem! Everything is working on the phone EXCEPT the Inbound/Outbound Audio!!!
I got bored and called Google! Google simply told me, yes we have heard of multiple issues and several complains about this. Please send us your device and we will be more than happy to exchange it for you! WTF!
Of course I ain't sending my device from Egypt to the USA for the same price I paid for! So I tried several ways/options from the internet and here is what I tried:
1- I tried the Audio Sensor Beak thread here: http://forum.xda-developers.com/showthread.php?t=2147194 [DID NOT WORK]
2- I tried all of the Mako Modem Collection here: http://forum.xda-developers.com/showthread.php?t=2087227 [DID NOT WORK]
3-I tried to Flash the original Stock Rom 4.2.2 and even downgraded to 4.1.2 from here: http://www.randomphantasmagoria.com/firmware/nexus-4/occam/ [DID NOT WORK]
4- Finally I tried the T-Mobile Fix on this link: http://forum.xda-developers.com/showthread.php?t=2233319&nocache=1 [DID NOT WORK]
Guys!! I am really tired trying all the fixes and threads out there, and my question is:
Is it really a Software/Firmware/Baseband issue??? Or is it a hardware issue?? Please help and advise what shall I do? Shall I toss it in my garbage?
Hope to hear back from you guys and thank for your time.
Regards,
NATTARIOUS
It is obviously a hardware fault.
Your options are:
1) RMA the device for return
2) Disassemble phone and attempt repair
You have a BRAND NEW phone. Why would you want to void the warranty on it? Yes I appreciate it may be a pain to send it back to the U.S but you have no idea what could be wrong. It could be the speaker, it could be the audio amp IC or preamp (if fitted. I`m not sure)
RMA it. Or maybe take it to a professional repairer. But you shouldn`t have to do this with a new device.
N10AP said:
It is obviously a hardware fault.
Your options are:
1) RMA the device for return
2) Disassemble phone and attempt repair
You have a BRAND NEW phone. Why would you want to void the warranty on it? Yes I appreciate it may be a pain to send it back to the U.S but you have no idea what could be wrong. It could be the speaker, it could be the audio amp IC or preamp (if fitted. I`m not sure)
RMA it. Or maybe take it to a professional repairer. But you shouldn`t have to do this with a new device.
Click to expand...
Click to collapse
Hello there and thank you for the respond...
I don't think it is a hardware issue tho, neither any of the speakers and/or audio amp [eEPROM ICs], because the device is 100% functioning!
Another test to prove my points against the hardware issues:
1- Tested on Carriers Network [Viber, Skype and GroveIP] was able to send/receive calls from the head speaker and the external speaker as well. Other party was able to hear my voice clear >> meanings: my mic is working!
2- Tested on Local WiFi Network [Viber, Skype and GroveIP] I was able to get the same results mentioned earlier in No. 1
Does that make sense? Or still could be a hardware issue?
Now the reason I don't want to do RMA >>> I am a regular returning customer and reseller of Google, Inc. this is not the issue in fact its a good sign and when I spoke to the tech rep on the phone, they didn't actually questioned me, all they said if you say it is bad, means its bad and we will exchange it for you!!!
The problem is: This device is a US$ 349.00 and Google for the 16GB one. Google and any US Based Corporation do not ship overseas! And as I mentioned, currently I am in Egypt / North Africa! To ship it bad safely will cost me around $250 and $250 to get it back from one of my relatives to Egypt!
Its not worth it! I would break it and throw it away would be cheaper! You know what I mean?
So what do you think? Please let me know
Thanks in advance for your your help and support
NATTARIOUS
this may sound silly but you can keep your Nexus4 and buy a very cheap phone only for phone calls... like a nokia
i have the nexus4 and i don't seem to have any issues with it what so ever ... i hope i helped
It really does sound like you have a defective earpiece or defective hardware leading to the earpiece.
The sound comes out of a separate speaker from the back and there are two mics on the N4 as far as I know.
Maybe, just maybe, couldn`t you find out if you could send the device cheaper if you sent it back to another country that Google ships to?
For example, would it be any cheaper to send it to the UK and let Google have it back from there? Then they could send you another from the UK (Or Ireland I think distributes them for Google). Does it HAVE to be USA?
Couldn`t you speak to them and ask them?
If so, maybe a kind soul on these forums would exchange it for you if you sent it (for much less cost) to their country and RMA the device from there?
Hope I`m making sense...
N10AP said:
It really does sound like you have a defective earpiece or defective hardware leading to the earpiece.
The sound comes out of a separate speaker from the back and there are two mics on the N4 as far as I know.
Maybe, just maybe, couldn`t you find out if you could send the device cheaper if you sent it back to another country that Google ships to?
For example, would it be any cheaper to send it to the UK and let Google have it back from there? Then they could send you another from the UK (Or Ireland I think distributes them for Google). Does it HAVE to be USA?
Couldn`t you speak to them and ask them?
If so, maybe a kind soul on these forums would exchange it for you if you sent it (for much less cost) to their country and RMA the device from there?
Hope I`m making sense...
Click to expand...
Click to collapse
Thank you for the reply... As far as I know the N4 has only one mic and yes the speakers are 2.
The External from the back [Loud] speaker and the front head/ear speaker.... I spoke to Google my self twice and they are really a good corporation, as I stated earlier.. They have no issues to replace it at all! Even they gave me the option of choosing either the Black or White version with the new Android Latest Release! But like I said, It has to be shipped back to the US and the RMA process has to be done from there.. I am not sure if it will work from the UK, I can give it a try.
They also gave me the local dealer in Cairo and they said, that they will send them an email to accept my device, but there will be some charges, which I really don't care for since it will never be a $500 back and forth, you know what I mean?
Now what really concerns me is: All Voip apps and services works perfect!! Either on the WiFi or the Local Carrier's Network!! I can accept/send listen/hear and speak.
Its only the GSM Inbound/Outbound calls! They are using the same MIC and Speaker, either the head one or the external one. I also know that my device is an 4G and LTE enabled by default and the local carrier's do not support it [at least for now] could that be the problem since the SIM card uses the actual installed baseband/radio???
To me it doesn't make any sense! Its 2:02am local time and I will visit the local dealer at 10:00am in the morning and lets see what they will say about it.
I will keep this post updated to let you guys know..
Thank you again and hope you enjoyed your weekend
NATTARIOUS
Related
Any word from T-Mobile USA on 2003 final release??
...and why does T-mobile Germany offer more features in their pocketpc??
anyway we can move those to a usa version?
ntabikha said:
Any word from T-Mobile USA on 2003 final release??
...and why does T-mobile Germany offer more features in their pocketpc??
anyway we can move those to a usa version?
Click to expand...
Click to collapse
Last week, T-Mobile offered me, to make a (so called) upgrade, which means to extend the contract for further 24 month and to get a new device/mobile phone (for low cost). Starting from October T-Mobile offers the old 64MB-MDA with Windows Mobile 2003 in German. The new MDAII will be available at the end of 2003, they said. So I hope the new software (WM2003_DE) will soon be available on T-Mobile's Website (http://t-mobile.de/mda).
#Christian
Its realy sad that t-mobile is not activly promoting the xda/mda here in usa. infact... most store workers know very little about it here.
i noticed o2.uk even advertise it on tv!
here... even the 24 hours support staff dont know much, they just replace with new unit everytime a software problem arouse.
believe it or not, this is my FIFTH ppc replacement!!
altho i HAVE figured out how to fix the dead media player problem,
they have not! but i still send it back every few months... for a 'scratchless' unit
if they are too dumb to know their product, i dont think there is anythin wrong with using their warranty to my advantage.
anyway... thanx for the reply
Sending it back?
How do you send it back? You call tech support? Give us a play by play, mine has some scratches on it too....
here is what happened.
first for real, but then i abused their ignorance!
my media player stoped working. when i launch it. it closes immediatly!
i called their tech support... they had me reset and try stuff, but nothin worked. so, naturaly, they'll say, we'll send a replacement.
but their replacement developed the same problem, and they
couldnt fix it. not over the phone anyway...
well after 3 replacements... i found out that it was fonix voice dial, and/or viavoice doin it, they were assigning functions to 4 keys, when xda only have 2 usable (calendar and contacts)
so.. media gets lost and closes.
you have to a registry editor to remove the 2 extra key assignment and that will fix it..
BUT! to get to the point... call and tell them u have this problem
and they wont be able to fix it. they'll just replace it!
make sure u reinstall the old 2002 that came with it.
not that they dont know that u changed it! every time u hard reset the device, it sends an SMS "[email protected],version #, date/time"
ntabikha said:
make sure u reinstall the old 2002 that came with it.
not that they dont know that u changed it! every time u hard reset the device, it sends an SMS "[email protected],version #, date/time"
Click to expand...
Click to collapse
Does it really do that? Heck just take the SIM out when you do a hard reset.
HAHAHA
Really if they know that then they must have TONS of HTC Resetd from me.
interesting.
I updated my unit to a ROM kitchen version and frankly..
I helped somethings but I still have problems.
Im really waiting on the XDA II.
I hope we see it soon in the US.
Im on my 5th unit also..
But Im actually having problems.
I thought it was T-mobile or something but I got a T610 and I have two sims.
When I have problems calling out (voice or data) I immediately try with my T610. (guess what... no problems)
Im not sure why Im having such bad luck with the units..
maybe its the power supply..
they said they would send another..
I havent seen it yet..
hmm
gotta run ..
I need to call them
BeDammit!
Guys,
I am SSOO depressed.
I moved to Turkey for a few months and the the same SIM that I previously used which is local turkish displays NO SERVICE. Even the Orange sim that I have used with my exec in my country AND in this country in my last trip isn't working anymore. I also have my old PDA2K with me here that is working perfectly with all SIMs. It's just that my Exec doesn't work anymore, so it's 100% gotta be an hardware problem.
when I click to search for networks I get the 3 turkish networks. however when i select my sim network or any other for that matter, nothing works. it just gets NO SIGNAL.
I tried to hard reset the device in hope that some program may have causd the problem but that didn't work as well. Even bare setup leaves the phone with no signal.
I may be wrong here, but I think my theory makes sense. I think that the internal Antenna is disconnected or isn't functionning, hence why it succeed to read the very mute GSM providers list but is unable to transmit a signal strong enough to communicate with them.
My O2 exec was bought by a guy who sold it to me from the UK. O2 will never service this machine since i didn't purchase it from them as well as I already flashed my rom and running JJ rom ever since I own the machine which is back 5 months ago.
Needless to say if you peole are like me you will understand my feeling. I feel like an inpotent without the phone and do not like to purchase a cellular phone and go backwards in technology.
If someone can enlighten me on how I may try to fix the machine myself or otherwise someone can fix it for me that would be so great.
In hope for help,
Tommy
Man that sucks, I feel your situation. I would be upset w/o my Universal as well. Here's a link to the service manual:
ftp://xda:[email protected]/Universal/UNniversalL_Service_Manual_CONFIDENTIAL.pdf
Maybe you could try disassembling it to check the attennas for contact? To get to the attennas doesn't seem that hard.
Re: SSSOOO depressed !!! My Exec phone doesnt work anymore :
Did you register the IMEI with your Telco?
Read this topic:
http://forum.xda-developers.com/viewtopic.php?p=318527#318527
Richard
Re: SSSOOO depressed !!! My Exec phone doesnt work anymore :
mobiler said:
Guys,
I am SSOO depressed.
I moved to Turkey for a few months and the the same SIM that I previously used which is local turkish displays NO SERVICE. Even the Orange sim that I have used with my exec in my country AND in this country in my last trip isn't working anymore. I also have my old PDA2K with me here that is working perfectly with all SIMs. It's just that my Exec doesn't work anymore, so it's 100% gotta be an hardware problem.
when I click to search for networks I get the 3 turkish networks. however when i select my sim network or any other for that matter, nothing works. it just gets NO SIGNAL.
I tried to hard reset the device in hope that some program may have causd the problem but that didn't work as well. Even bare setup leaves the phone with no signal.
I may be wrong here, but I think my theory makes sense. I think that the internal Antenna is disconnected or isn't functionning, hence why it succeed to read the very mute GSM providers list but is unable to transmit a signal strong enough to communicate with them.
My O2 exec was bought by a guy who sold it to me from the UK. O2 will never service this machine since i didn't purchase it from them as well as I already flashed my rom and running JJ rom ever since I own the machine which is back 5 months ago.
Needless to say if you peole are like me you will understand my feeling. I feel like an inpotent without the phone and do not like to purchase a cellular phone and go backwards in technology.
If someone can enlighten me on how I may try to fix the machine myself or otherwise someone can fix it for me that would be so great.
In hope for help,
Tommy
Click to expand...
Click to collapse
Your antenna should not be the problem as you can see the list of operatots on your Exec.
To be shure it is the hardware problem try to do this:
1. Remove SIM card
2. Try to make an emergency call (not sure how :? )
If you succeed in doing the emergency call - this appears to be a network barring problem that mentioned above in this thread.
thank you all for replying to my post !!! this is appreciated.
it seems the mistery was solved, when i talked with a turkish friend before reading your replies. Well the mistry wasn't solved, but i know what it is.
STRANGE country. The Turkish Telecom blocks some machines (IMEI) that you bring from overseas !!!
It's like a gestapo. Truely amazing unbelievable thing.
You see, the Turkish government instructs to block all IMEI that were not purchased in Turkey and use a Turkish sim card. The result is that if you bring you own mobile phone from anywhere in the world into Turkey and try to insert a Turkish sim card into it, the turkish goverment will block your machine! you can't even use your origin country SIM anymore after they do that!!
They Lock the IMEI so that you cannot use it with any cellular provider! Why? Because they assume you're Turkish and brought a phone without paying taxes in turkey. Would you ****in believe it?
I also carry a PDA2K and this one still works with a Turkish SIM, but I guess it may be blocked as well soon. People I talked with told me they have heard of this rule but have never seen anyone get hurt from it by getting his phone blocked.
So if you're a turist and thinks about using a Turkish prepaid SIM or any kind of SIM, think twice. within days, weeks or months, your phone will be useless here. My Turkish SIM card worked fine last visit a month ago, but it doesn't anymore.
Now if I would ask how I could change the IMEI that would be considered illegal because many want to do so because they are thieves, but legitimate people who got their phone blocked by a obscene Turkish laws has nothing they could do about it, even if they aren't Turkisj.
My friends talked with the Turkcell for 30 minutes and there was nothing they could do, they said it's a state issue and that only within a week time it will be in their hands so i would be able to go to their service center and show my passport. What a country!
Help!
I've got an unlocked G1 bought off eBay in early December. Up until today it's been working without any problems. However at 11am today it dropped off the O2 network and I can't get voice / text. I still have data access though.
Here's what I've tried:
1. My SIM in another phone - fine
2. Other SIMs in my G1 - no network registration except for a TMobile SIM.
3. Soft reset of G1
4. Hard reset of G1.
5. Wipe and reflash using update.zip method off microSD card to UK RC8 - no difference.
I'm desperate here - got multiple important calls pending over the next few days..
If I use "Search Networks" and manually select O2, I get the message "Your sim card does not allow a connection to this network".
"Registering automatically" also fails (but silently).
How can I get my G1 up and running ??
Try getting a new sim card from O2?
Currently using my SIM in another phone without issue (on the same cell tower too).
CodeMonkey said:
Currently using my SIM in another phone without issue (on the same cell tower too).
Click to expand...
Click to collapse
Some random setting might be off? Here is another thread with O2 discussion and APN info...
http://forum.xda-developers.com/showthread.php?p=3174050#post3174050
--M
demontefixo said:
Some random setting might be off? Here is another thread with O2 discussion and APN info...
http://forum.xda-developers.com/showthread.php?p=3174050#post3174050
--M
Click to expand...
Click to collapse
Nope - it literally dropped off the network after being in use with no problems after a month.
Can connect to o2 data channels, just no voice / text. Connects to voice with T-Mobile SIM only.
I've redone the settings 1/2 a dozen times as part of the whole wipe / re-flash circle of life thing...
Given up now - will test with PAYG TMobile and sell on eBay for parts / working. Can't be dealing with it for now but will return to Android when it's a little maturer and my contract's due.
I'm having the exact same problem. Anyone ever find a solution? I phoned T-Mobile and they told me to type in something involving the PUK code, but I didn't think it'd do anything.
I typed it in, and it's just stuck now. Saying unblocked, now unlocking.
Anyone help?
petertheface said:
I'm having the exact same problem. Anyone ever find a solution? I phoned T-Mobile and they told me to type in something involving the PUK code, but I didn't think it'd do anything.
I typed it in, and it's just stuck now. Saying unblocked, now unlocking.
Anyone help?
Click to expand...
Click to collapse
I've got a pay as you go T Mobile SIM in mine now. Registers with nework ok but won't make / receive phone calls / messages..
Going through the mill with T Mobile support in the hope they've seen this before..
Hey,
I'm from Germany and wanted to complete an O2 contract and use it with my G1.
But before I make the contract I used an O2-prepaid card (O2 loop). Im connected to the next O2 cell and calling works great. (running ADP1 JF 1.31 fw)
The cell-tower are not the same as t-mobile and vodafone and the active O2-cell is changing very often.
I hope O2 contract will work, because it's the cheapest kind of data plan.
CodeMonkey said:
I've got a pay as you go T Mobile SIM in mine now. Registers with nework ok but won't make / receive phone calls / messages..
Going through the mill with T Mobile support in the hope they've seen this before..
Click to expand...
Click to collapse
*sigh*
Looks like it's borked.. I give up..
Anyone want to have a go?
* shameless plug * (mods please edit this out if inappropriate)
http://cgi.ebay.co.uk/HTC-G1-Mobile...MobilePhonesQ5fMobilePhonesQQsalenotsupported
will you ship to US?
neoobs said:
will you ship to US?
Click to expand...
Click to collapse
Sadly no :-(
i had the same problem with my touch hd,also brought from ebay as it was unlocked.used it and worked well for 3 weeks then wouldnt make calls but would connect to the internet.after weeks of trying i found out from my network provider that the phone is blocked ie reported stolen.so the person who sold it me had done an insurance scam.he diidnt get away with it though as i reported him to ebay and the police.and i got a new 1 from my insurance.so im happy now.you should ask your network to check the imei against thier database to see if your phone has been reported as stolen
mrcraig said:
i had the same problem with my touch hd,also brought from ebay as it was unlocked.used it and worked well for 3 weeks then wouldnt make calls but would connect to the internet.after weeks of trying i found out from my network provider that the phone is blocked ie reported stolen.so the person who sold it me had done an insurance scam.he diidnt get away with it though as i reported him to ebay and the police.and i got a new 1 from my insurance.so im happy now.you should ask your network to check the imei against thier database to see if your phone has been reported as stolen
Click to expand...
Click to collapse
Looks like you were spot on mate.
Just done a CheckMend report indicating that the IMEI has been blocked on "one or more UK networks".
I've pulled my auction (of course) as I'm an honest seller.
Will have to do some digging as to why - tense email to original seller tonight I think, then maybe the police etc in the morning.
CodeMonkey said:
Looks like you were spot on mate.
Just done a CheckMend report indicating that the IMEI has been blocked on "one or more UK networks".
I've pulled my auction (of course) as I'm an honest seller.
Will have to do some digging as to why - tense email to original seller tonight I think, then maybe the police etc in the morning.
Click to expand...
Click to collapse
Blocked by T-Mobile at someone else's request.
Paypal - no resolution as > 45 days (nicely timed by seller it seems)
Time for the police *sigh*
Wow! Turns out my phone was blacklisted too! Thanks SOO much! I never would have thought to check to see if it had been reported stolen.
Need to chase up eBay seller now though. Fun.
Well - after hammering away at this for nearly 3 days...
I have a crime reference number!
Which means that PayPal / eBay / T Mobile will need to investigate.
Friendly advice to any others in this situation - I was told initially by the desk officer at my local police station that this was "a civil matter". Thankfully I ignored that and spoke to the local headquarters - they've confirmed that it's a criminal matter and they will be investigating further. So stick to your guns ;-)
Fingers crossed, and good luck to anyone else out there in the same situation.
Apologies for the bump
I apologize for bumping the thread after all this time, but i've had this happen to my G1 just today. After months of flawless use my unlocked G1 suddenly decided to not like any SIMs but a T-Mobile one. Annoyingly IMEI checks show that it's not blacklisted, using both CheckMEND and calling O2 direct and asking them if they have a blacklist flag on it, which they didn't.
I'm wondering if CodeMonkey, or anyone else, managed to get anywhere with a claim or a reason or solution to any of it?
Also, i'm curious as to whether or not we have the same Ebay seller, just to ease paranoia of a scam of some kind going on.
Cheers
-- dil
dilandou said:
I'm wondering if CodeMonkey, or anyone else, managed to get anywhere with a claim or a reason or solution to any of it?
Also, i'm curious as to whether or not we have the same Ebay seller, just to ease paranoia of a scam of some kind going on.
Cheers
-- dil
Click to expand...
Click to collapse
This is still with the police *sigh*. Currently chasing down the T-mobile account holder who blocked it originally and the seller. Given up much hope of getting my money back but hoping to take the £350 I'm down by out of the guilty party's hide through the criminal justice system. As far as I can determine, this is either insurance fraud (account holder sells phone for cash, reports as lost and claims off TMobile insurance) or theft & selling stolen goods.. I personally think it's an attempt at insurance fraud by some dimwit as the phone came in it's original packaging with accessories still sealed.
I won't post the seller's name on a public forum in case they're an innocent party, however PM me the details of yours and I'll respond. If it is the same seller I'll update the police appropriately so they can widen the investigation and get in touch with you (if you want to go down that path)..
**EDIT**
Update - compared sellers and they're not the same: watch out if buying on eBay peeps.
I am glad that I found this threat, to learn I am not crazy. Bought a German G1 via ebay, and the first day (wih original FW) everything was fine. At least i think so as I didn't use it much. Then I upgraded manually to latest German RC9 version. While the phone showed to be connected to o2 and internet was working fine, I noticed only one day later that I was not able to make outbound calls or send SMS. Also other o2 customer got error tone (no real message why not reachable) when calling me, SMS didn't arrive. However the most weird thing was that it was possible to call my mobile phone from my fix/land line! Again, for other mobile phones I was not reachable, but land line worked?!
While beeing frustraded I did HW reset and the FW update again, but still same problem. Still in the evening of the same day I left my house, sitting on the airport - and suddenly it worked smoothly. Since that, for a week now, everything works fine.
No, I don't undertand this at all. And I think this was in my case also no issue of being blacklisted as it works now, without doing anything. Letäs hope it does not have a fall back.
G1 Swindle
Hey guys
It looks like I have also been swindled by some chump on ebay and my G1 has been blocked. Has anyone any idea if the phone can be wiped and rebooted in a fashion that clears it from any blocking register?
Otherwise I'm stuck with a very expensive paper weight!!
Hi, first post so be gentle lol
Can't figure this out guys, I've an unlocked X10i de-branded, problem I've got is I'm unable to make or receive calls or texts, strange thing is the data side of things works fine, internet on edge or 3G works perfectly well. Phone displays my carrier (O2-UK) shows signal strength and updated the time/date instantly.
If I go into the call setting menu, and say for instance try to turn on call waiting , I get an error message saying 'Network or SIM card error'. I contacted O2 to see if there was maybe something they had to activate/authorise their end, but was told no, although their sending me out a new SIM card. My current SIM card works fine in my other phones (Samsung, iphone) plus I've tried a Vodafone and Orange SIM in the X10i with the exact same problem, which leads me to think it's the phone side of things rather than carrier thats need sorting.
The phone's current firmware version is 1.6, Baseband 1.0.16, build number R1FA016. I'm desperate to to use this phone as it clearly has loads of potential..!!
Many thanks.
Is the x10 2nd hand? Were you able to make and receive calls before you debranded?
The x10 could have been reported lost or stolen and blacklisted. Or I guess It could be a physical fault with the contacts in the sim card slot.
Try sim card in any other phone first
Baggyb said:
Is the x10 2nd hand? Were you able to make and receive calls before you debranded?
The x10 could have been reported lost or stolen and blacklisted. Or I guess It could be a physical fault with the contacts in the sim card slot.
Click to expand...
Click to collapse
Thanks for the reply, yes the phones 2nd hand but I don't know enough about it's past history as to wether its blacklisted or not, but I couldn't make calls before I debranded. Fortunately the person I bought it from is a colleague, so if it is indeed blacklisted then I will get my money back no problem which is a relief..!!.
Any idea how I go about finding out if it's blacklisted? is it just a case of calling my service provider? Thanks again.
Pablo_Diablo said:
Thanks for the reply, yes the phones 2nd hand but I don't know enough about it's past history as to wether its blacklisted or not, but I couldn't make calls before I debranded. Fortunately the person I bought it from is a colleague, so if it is indeed blacklisted then I will get my money back no problem which is a relief..!!.
Any idea how I go about finding out if it's blacklisted? is it just a case of calling my service provider? Thanks again.
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They could have sold it to you and reported it stolen in order to get a new handset through insurance. Some people think it's an easy way to essentially get a "free" handset. Providers protect themselves by making those "stolen" phones blacklisted.
This has happened many times before to many people, he might not have known it was going to be blacklisted and sold it to you. If this is the case, I certainly hope you get your money back.
And to answer your question, contact the provider that the phone was locked to. Tell them you bought this phone from someone else and it is not making calls or sms, you want to know if it is blocked or something. If so, mention that you will contact the police to get your money back. That way they know you are serious and not just a thief who wants to know if they can sell this phone. Consult your "friend" before you do this, because if he is pulling a scam they will nail him for fraud if you call them and inform them he sold it to you.
mtechfan said:
They could have sold it to you and reported it stolen in order to get a new handset through insurance. Some people think it's an easy way to essentially get a "free" handset. Providers protect themselves by making those "stolen" phones blacklisted.
This has happened many times before to many people, he might not have known it was going to be blacklisted and sold it to you. If this is the case, I certainly hope you get your money back.
And to answer your question, contact the provider that the phone was locked to. Tell them you bought this phone from someone else and it is not making calls or sms, you want to know if it is blocked or something. If so, mention that you will contact the police to get your money back. That way they know you are serious and not just a thief who wants to know if they can sell this phone. Consult your "friend" before you do this, because if he is pulling a scam they will nail him for fraud if you call them and inform them he sold it to you.
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Thanks for the advice, it's much appreciated. I'll be having 'words' with him tomorrow trust me!
Me too.
Hey I was wondering if had been able to fix our X10, I have exactly the same problem. I tried resetting the factory settings, and it worked I started to be able to send and recieve text/calls, only to wake up this morning and find it stopped working again?
wondered if you have been able to fix yours, any help or advice would be appreciated.
Thanks
I have a similar problem, since debranding it shows as "no service". If I go close to my window at home I get one bar. The only time I can get full service (3G) is when i'm at work and that is because I am 10 meters away from a mast! Other than that it struggles.
I've tried to roll back to the branded software to see if that it the problem but it doesn't want to roll back (I made sure I saved the original files).
I bought a used phone from internet website, its worked great and it was locked on T-mobile UK. I got it unlocked from fastgsm and used my tesco sim with the phone.
The phone worked great for couple of days and on the third day it worked upto 11am (that is when i made the last call on the phone) and after that i am getting 00:00 Ended every time i press call even to voice mail.
it does not call anyone no texts either and when someone calls me it says the phone is switched off.
Steps i have taken to fix the issue:
I have swapped different sim cards.
i reset my phone through settings and diagnosis code.
I have updated the firmware to the 7740
I have installed a new unbranded UK retail firmware. its still running this firmware.
I have checked if the imei is blocked or stolen or something on a few websites nothing came up.
I have searched XDA to see if someone else has this problem and there are quite a few people here with the same problem but no solution.
I need help i have no idea what to do next
everything else on the phone works great no problems wlan connection keeps it connected and all the other features are fine its just the phone calls and text msgs which i cannot send or receive.
i have tested my sim on other phone it seems to be fine.
Please help i am not sure what to do next.
thank you and regards
Call Samsung support.
I've got a very similar problem - I can access the internet with my SIM but I can't make a call or send a text.
Omnia 7 - originally on orange but unlocked.
Any help appreciated.
ok then xda cant help me with this problem lets see if samsung support can do something about it. i have called them and i am taking the phone to their service center.
wish me luck i will report back if there is any news for other people with similar problem.
I have the same problem. Ive done almost all the steps as you have. Im beginning to think that its a hardware related problem. Maybe the sim-reader.. Well, i bought another phone but I hope to fix it anyway. I'll be back to check your progress in the matter.. gl
I can also contribute that I did the unlock via fastgsm.. (without any errors) And that may be the cause. But 1 thing is different though, I could never make any calls at all. You said that u were making calls.. I had a very long email conversation with fastgsm that ended with him not responding to me at all. But that was some time ago and I deleted the emails.. Not that I think it would help. Now I use the phone as a surfing pad (wifi/data ok) its sad really... lol
That's a terrible problem, I feel for you guys.
Definitely get it contact with your provider or SAMSUNG to get a replacement.
I can't think of any settings which you could change other than the obvious ones.