[Q] Issue receiving incoming calls - Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot

I've the S4 for a little over a week, but it's been a rather busy week so I haven't given it my full attention as yet. I really like it so far, I haven't gotten all the bells and whistles to work and I'm testing battery life with them disabled vs enabled etc. But I'm not really doing much else with it yet.
The only actual issue I'm having is receiving phone calls. When someone calls me, it takes a couple rings on their end before my phone starts ringing (I've encountered this with Sprint before though) but then when I try to answer the call, I don't get the person on the other end. I get a recorded message telling me I've got an incoming call from (name of caller in my contacts list) and if I want to accept to press 1 now. The message takes so long to get to that point that by the time it tells me to press 1 to accept the call, the call goes into voicemail.
I don't receive a lot of phone calls, but I would like to be able to actually answer them when I do. As of now when someone does call me I have to call them back.
This message plays AFTER I've 'accepted' the call on the screen and it plays through the handset not the speakers. I have Google voice set up for my voicemail.
Any assistance would be greatly appreciated.

Sounds like you have google voice setup or you used to. You will have to go to the site on your pc to disable it.
Sent from my icrap 2 using Tapatalk HD

cruise350 said:
Sounds like you have google voice setup or you used to. You will have to go to the site on your pc to disable it.
Sent from my icrap 2 using Tapatalk HD
Click to expand...
Click to collapse
I thought Google Voice had something to do with it but I didn't think of checking the settings via PC.
For anyone else with the same issue: Google.com/voice>settings>calls> call screening off.

Related

Help: settings for automatic call answering

Hey there,
I have my HTC HD set to NOT answering calls automatically. However it does that still only when I recieve a call while Im on the phone (second line). It rings once and immediately switches the call to the new incoming one. Could get very annoying when you have an important sales call! and especially if you intentionally dont want to pick up the other call
Is there a setting for that I am missing? thanks for the help.
tghobar said:
Hey there,
I have my HTC HD set to NOT answering calls automatically. However it does that still only when I recieve a call while Im on the phone (second line). It rings once and immediately switches the call to the new incoming one. Could get very annoying when you have an important sales call! and especially if you intentionally dont want to pick up the other call
Is there a setting for that I am missing? thanks for the help.
Click to expand...
Click to collapse
Have you checked the call waiting settings?
Under settings/phone

Call waiting issue - no dismiss and answer

I get a lot of calls, often getting calls when already on a call.
I had a TYTN II before, and it had a function that allowed me to hang up current call and answer new call.
I don't think the HD2 allows that? Only gives me option to answer new call, which leaves other call running. I end up having to ignore new call, hang up current call and call the other person back (at my cost).
I spend about 24hrs a month on the phone, so the more i can answer calls when the come in, the cheaper it is for me.
Any one know a solution.
Also side issue. I used to get appointment reminders. And if i had the persons phone number in the appointment, i could dial it from the reminder. Was great if i was running late. it seems to have disapeared, probably with an update. anyone know how to reactivate it?
anyone got any ideas?
ok still waiting for help on this.

[Q] End Call Disconnects Both calls when in call waiting

When you are on a call and receive a second call.... I can answer the 2nd call and swap between the 2
However, when you press END CALL on the active call.. it disconnects BOTH calls. That NEVER happened on my S4.
Is this a software glitch? Anyone else have this issue?
rushfanx1 said:
When you are on a call and receive a second call.... I can answer the 2nd call and swap between the 2
However, when you press END CALL on the active call.. it disconnects BOTH calls. That NEVER happened on my S4.
Is this a software glitch? Anyone else have this issue?
Click to expand...
Click to collapse
I think mine has always done this on every android phone I have ever owned..
Others might has something different to say..
SOrry..
Bleeds
bleeds said:
I think mine has always done this on every android phone I have ever owned..
Others might has something different to say..
SOrry..
Bleeds
Click to expand...
Click to collapse
My Galaxy S4 handled it correctly. It disconnects only the active call
I actually tested it out yesterday on a friends S4
I just found this on Verizons website
o Initiate Call Waiting:
When you're on the line and a second call comes in, you'll hear a tone to let you know you have another call. When that happens, you have three choices:
Put the first call on hold by pressing SEND. You'll automatically be connected with the second call. To return to the first call: Press SEND again. To switch between the two calls: Press SEND.
Or, end the first call by asking the first caller to hang up. This automatically connects you to your waiting call.
Really.. I have to ask the other person to hang up? That so F'n Stupid... I know this worked on my S4..
That's how the note 3 works and how the s3 worked. You hit swap when you are done. Not intuitive. I've accidentally hung up on many a caller.
Sent from my SM-N900V using Tapatalk
tpike said:
That's how the note 3 works and how the s3 worked. You hit swap when you are done. Not intuitive. I've accidentally hung up on many a caller.
Sent from my SM-N900V using Tapatalk
Click to expand...
Click to collapse
Seems thats the way it works... I definitely know that on the S4, it correctly hung up only the active call...
Oh well... Phone is still great. I live with it.

Choppy call quality on VZW

I have had the phone since Monday and have had choppy call quality when receiving and making calls. The person on the other hears me fine, but they sound like they are speaking into a slow fan while on a helicopter with the windows open. I hear just one half of each word. It has happened on more than 50% of calls I make and receive.
I also can't get visual voicemail to work, but that's a separate issue that I will deal with later. I need to get the call quality fixed. Could it be my APN settings are incorrect for either issue?
Brave_Fellow said:
I have had the phone since Monday and have had choppy call quality when receiving and making calls. The person on the other hears me fine, but they sound like they are speaking into a slow fan while on a helicopter with the windows open. I hear just one half of each word. It has happened on more than 50% of calls I make and receive.
I also can't get visual voicemail to work, but that's a separate issue that I will deal with later. I need to get the call quality fixed. Could it be my APN settings are incorrect for either issue?
Click to expand...
Click to collapse
Have a look at this thread on Lenovo's forum. It explains everything. https://forums.lenovo.com/t5/Moto-G...izon-very-poor-call-quality/m-p/3669444#M3433.
Brave_Fellow said:
I have had the phone since Monday and have had choppy call quality when receiving and making calls. The person on the other hears me fine, but they sound like they are speaking into a slow fan while on a helicopter with the windows open. I hear just one half of each word. It has happened on more than 50% of calls I make and receive.
I also can't get visual voicemail to work, but that's a separate issue that I will deal with later. I need to get the call quality fixed. Could it be my APN settings are incorrect for either issue?
Click to expand...
Click to collapse
Sent from my XT1575 using Tapatalk

Anybody missing calls?

Some of my incoming calls directly goes to voicemail without ringing.. mostly at night..I have turned off all battery optimizations...Any one have noticed this? I did multiple factory resets... I am using xXX mod, not sure if that can be reason in anyway...
I've noticed this too, quite a lot. I've got Google voice so it tells me I had a missed call, and can see it on my browser ringing, but not on the phone...
compuw22c said:
I've noticed this too, quite a lot. I've got Google voice so it tells me I had a missed call, and can see it on my browser ringing, but not on the phone...
Click to expand...
Click to collapse
Do you have any mods installed like xXx?

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