Database Users

[Q] Motorola warrenty sucks.

My phone starting acting weird and overheated. After that it was stuck in a boot loop and I sent it in to motorola. They sent it back to me saying that it was my board and that is was damaged from misuse or abuse. How the hell is using the phone normally misuse or abuse?

maya.priscilla said:
My phone starting acting weird and overheated. After that it was stuck in a boot loop and I sent it in to motorola. They sent it back to me saying that it was my board and that is was damaged from misuse or abuse. How the hell is using the phone normally misuse or abuse?
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Click to collapse
Wow, that does suck!

You voided your warranty when you chose to unlock you bl. No one forced you.
Sent from my MB860 using Tapatalk

martyman19828 said:
You voided your warranty when you chose to unlock you bl. No one forced you.
Sent from my MB860 using Tapatalk
Click to expand...
Click to collapse
How do you know that he unlocked his bootloader?

Previous posts.
Sent from my MB860 using Tapatalk

Even if that was the case the phone didn't show unlocked when it went into just flashing the camera flash

Well if you unlocked your bootloader you void your warranty regardless of the issue. That doesn't mean moto won't fix a phone with an unlocked bootloader but it does mean they can choose not to because of it.

maya.priscilla said:
My phone starting acting weird and overheated. After that it was stuck in a boot loop and I sent it in to motorola. They sent it back to me saying that it was my board and that is was damaged from misuse or abuse. How the hell is using the phone normally misuse or abuse?
Click to expand...
Click to collapse
When you unlock your bootloader it burns a physical fuse. So they can tell.

Don't know who your carrier is, but I would try going through your carriers return/exchange program before I go to motorola.

How do you know a fuse is burnt out?

No one ever stated that "burning a fuse" was literal as much as an expression to convey the idea of a (presently) irreversible programming process, but I'm quite sure they can dig that information up if they know where to look in your phone's code.
Regardless, yes, unlocking, just as much as doing pretty much anything you can do through this forum, voids your warranty. That's exactly why the hard-brick from going from the OTA GB to OTA previous versions is so dreadly feared.

HTC Repair Centre

Has anyone any experience sending their phone to the HTC repair centre after bricking their phone?
Long story short but i flashed the wrong boot animation and completely wiped the phone and despite several attempts to get a ROM on it again (spent days) I was unable to do so so brought it back to the shops where I bought it (was locked to o2 but I got it unlocked)
They sent it to company here called Fonemenders, i got a text today saying it has to be sent for level 3 repairs and mentioned something about the motherboard, now that has scared me a bit, it's bad enough I have to wait another 7 to 10 days but does anyone think I'll get charged given they'll see that it says tampered on it, i fail to see how it could be a problem with the motherboard too.
Has anyone any experience sending their phone to the HTC repair centre and what was the process.
Seriously contemplating never flashing anything again on my phone after this nightmare
Sent from my Nexus 7 using xda app-developers app

I don't have any experience with HTC's repair centers, but I've sent in several rooted Samsung devices and a bricked Asus Transformer for repair. My experience has been that the people in the repair centers really don't give a crap. Relax and hope for the best :good:

Samsung phones are seriously easy to modify compared to HTC, I'm no noob and read extensively on here and followed instructions to a t but still couldnt manage to get a stock or custom ROM back on my phone after that bad flash and me wiping it, no matter what I done.
Feel like I'm missing a limb here have gone over a week without it and now have another week wait, i won't rest easy until I have a fully working phone again.
Hope you are right my friend.
Sent from my Nexus 7 using xda app-developers app

I don't think HTC phones are difficult to flash, sure, not as easy as Samsung, but on the other hand, much harder to brick.

BenPope said:
I don't think HTC phones are difficult to flash, sure, not as easy as Samsung, but on the other hand, much harder to brick.
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I'm a bit concerned though why they mentioned the motherboard (see attached) there was nothing wrong with the motherboard all that needed to be done is for stock ROM to be flashed back on it.
I'm reading some reports of people being charged a lot when they are informed the motherboard has to be replaced, i should have just sent it into a repair shop in town for €25.

Well the flash ROM is soldered to the motherboard, if it is bricked, it would require a new motherboard.
It's probably not bricked, but in order to maintain your warranty, sometimes they say they must return it in "factory condition", which means unlocked. Which means a new motherboard. That's probably not really true in most cases, but once it's been unlocked, it's possible to overvoltage and overclock, which has the potential, however slight, to cause hardware damage.

BenPope said:
I don't think HTC phones are difficult to flash, sure, not as easy as Samsung, but on the other hand, much harder to brick.
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Click to collapse
they r very easy to flash

I'm very curious to see how HTC will replace the motherboard without causing dents in white polymer or screen damage, as we saw in ifix only with heat and a scalpel can be open the ONE.
Unless HTC repair center have an opening method that we dont know, they should give you a new device.

pack21 said:
I'm very curious to see how HTC will replace the motherboard without causing dents in white polymer or screen damage, as we saw in ifix only with heat and a scalpel can be open the ONE.
Unless HTC repair center have an opening method that we dont know, they should give you a new device.
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Click to collapse
I sincerely hope you are right mate, I'd snap up a new device now.
I will report back anyway, if they come up with obscene charges I'll have to just leave it into a mobile repair shop here, i already went there and they said it would take a week and I thought that was too long but in retrospect I should have just left it with them.
Sent from my Nexus 7 using xda app-developers app

BenPope said:
Well the flash ROM is soldered to the motherboard, if it is bricked, it would require a new motherboard.
It's probably not bricked, but in order to maintain your warranty, sometimes they say they must return it in "factory condition", which means unlocked. Which means a new motherboard. That's probably not really true in most cases, but once it's been unlocked, it's possible to overvoltage and overclock, which has the potential, however slight, to cause hardware damage.
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Click to collapse
Sorry when I said bricked it's just a term, i could get into recovery and I even relocked the bootloader so i tried all the various commands but i simply could not get anything to work, can't they just flash a ruu.exe for my device, i tried that myself but the ruu.exe in question was not compatible with my phone (earlier version)
What happens in an event that they fix it and then try and charge me and I refuse to pay or is it likely they'll be contact me first to inform me of this, and if i refuse to pay they'll just give me back the phone as it is?
I'm skint and haven't really got the money to pay for repairs, can afford a few quid but not over €100
Sent from my Nexus 7 using xda app-developers app

pack21 said:
I'm very curious to see how HTC will replace the motherboard without causing dents in white polymer or screen damage, as we saw in ifix only with heat and a scalpel can be open the ONE.
Unless HTC repair center have an opening method that we dont know, they should give you a new device.
Click to expand...
Click to collapse
iFixits teardown was flawed. If you pop the two speaker enclosures off there are screws that allow you to open the device.

Acetherockr said:
iFixits teardown was flawed. If you pop the two speaker enclosures off there are screws that allow you to open the device.
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Click to collapse
Oh lord...... I hope that is true, in that case the chances of choosing the ONE increase to 95%, because I'd really like to have one.
Even i will not have the need to open it, I get psychologically rested with this subject.
thx.

pack21 said:
Oh lord...... I hope that is true, in that case the chances of choosing the ONE increase to 95%, because I'd really like to have one.
Even i will not have the need to open it, I get psychologically rested with this subject.
thx.
Click to expand...
Click to collapse
Yup. The detachable speaker covers are the last seal in the assembly but iFixit acted under the assumption it's fully zero gap, so they broke it
Check the anandtech review discussing assembly :good:

is it possible to buy the speaker covers, i dented one of them :crying:

ant78 said:
is it possible to buy the speaker covers, i dented one of them :crying:
Click to expand...
Click to collapse
I haven't been able to find just the speaker covers But you can buy a ton of other parts here.
I'd bookmark it, they might add the speaker covers eventually. And who knows, if you're feeling adventurous maybe you can just do a color swap

Acetherockr said:
Yup. The detachable speaker covers are the last seal in the assembly but iFixit acted under the assumption it's fully zero gap, so they broke it
Check the anandtech review discussing assembly :good:
Click to expand...
Click to collapse
Could you show me the path to that discussion, already searched on google and can't find.
thx.

If they have identified an issue with hardware then thats good for you as you'll get a new device and your flashing has not been identified as they issue..... Your lucky they're doing it under warranty.
Mate don't worry about sending it off I've done it before sometimes its delivered earlier than expected and had my screen replaced before and there was nothing wrong with it as far as I'm concerned...I was happy with the service some people may have different experiences
Sent from my GT-N7100 using Tapatalk 2

HTC repair centres vary by country. HTC usually employ a company to look at them. So each experience will be different.

ste1164 said:
HTC repair centres vary by country. HTC usually employ a company to look at them. So each experience will be different.
Click to expand...
Click to collapse
Apparently they are
www.sbeglobalservice.com/ireland
Who are the HTC repair authorised people here
Sent from my Nexus 7 using xda app-developers app

JDR0iD said:
If they have identified an issue with hardware then thats good for you as you'll get a new device and your flashing has not been identified as they issue..... Your lucky they're doing it under warranty.
Mate don't worry about sending it off I've done it before sometimes its delivered earlier than expected and had my screen replaced before and there was nothing wrong with it as far as I'm concerned...I was happy with the service some people may have different experiences
Sent from my GT-N7100 using Tapatalk 2
Click to expand...
Click to collapse
Hope you are right mate
Fingers crossed
Sent from my Nexus 7 using xda app-developers app

got my new s4 today and I dont even want to use it :(

I got my S4 today, rushed home to open the package really excited to come straight onto xda and root it, as I need to run arliberator app in my car and also titanium backup to get all my data over from my old galaxy.
Now I see that i cannot root it because of Knox and that even though it is unlocked after kkitkat I wont be able to use my foreign sims when i am abroad which i always do as roaming costs are extortionate!
well my S4 has sat here all day switched off and I don't even want to switch it on, its a useless brick as far as i'm concerned i am hugely disapointed and really wish I had bought the Z1 or even the old xperia z instead of this SamDung

maybe you are one of the lucky ones with an old boot loader .if your firmware is older than mgg like ending with mga you can root without voiding your warranty .

iamflamez said:
I got my S4 today, rushed home to open the package really excited to come straight onto xda and root it, as I need to run arliberator app in my car and also titanium backup to get all my data over from my old galaxy.
Now I see that i cannot root it because of Knox and that even though it is unlocked after kkitkat I wont be able to use my foreign sims when i am abroad which i always do as roaming costs are extortionate!
well my S4 has sat here all day switched off and I don't even want to switch it on, its a useless brick as far as i'm concerned i am hugely disapointed and really wish I had bought the Z1 or even the old xperia z instead of this SamDung
Click to expand...
Click to collapse
Are you not still within a cooling off period if youre not happy and want to return it for a refund?
I wouldn't rush out to get the Z1 either as there appear to be issues unlocking the boot loader as in the below link. Ive also had HTC devices were it was nearly impossible to gain s-off (having to perform a wire trick to apply an engineering hboot). If you check the HTC One forums there are people on a recent hboot who are unable to s-off as its been locked down by HTC, which can cause headaches when trying to flash certain ROMs.
The reality is Samsung just isn't making devices specifically catering for people who like to modify/flash custom stuff. If you want full control of your device with an easily unlockable boot loader, then get a Nexus.
http://www.xda-developers.com/android/unlocking-sony-xperia-z1-bootloader-breaks-camera/
Sent from my Nexus 7 using xda app-developers app

2 questions:
1) What is your firmware? Old firmwares can be rooted fine
2) Even if you have knox, you can still root. You just lose your warranty. Are you ok with that?

nwsk said:
2 questions:
1) What is your firmware? Old firmwares can be rooted fine
2) Even if you have knox, you can still root. You just lose your warranty. Are you ok with that?
Click to expand...
Click to collapse
I'm on MH8 4.2.2 so i'm affected before i even had a chance to set up my phone, I didnt buy it on a contract and i cant return it now.
Of course I am not willing to void the 2 year warranty on an expensive phone this new, no way!
The xperia boot loaders don't need to be unlocked to flash modded/custom roms if they come off a sony base rom so it's all good, better camera waterproof and a dev friendly company
so now then...Anyone want to buy this S4 from me?

iamflamez said:
I'm on MH8 4.2.2 so i'm affected before i even had a chance to set up my phone, I didnt buy it on a contract and i cant return it now.
Of course I am not willing to void the 2 year warranty on an expensive phone this new, no way!
The xperia boot loaders don't need to be unlocked to flash modded/custom roms if they come off a sony base rom so it's all good, better camera waterproof and a dev friendly company
so now then...Anyone want to buy this S4 from me?
Click to expand...
Click to collapse
How much $$$
Sent from my GT-I9070 using xda app-developers app

iamflamez said:
I'm on MH8 4.2.2 so i'm affected before i even had a chance to set up my phone, I didnt buy it on a contract and i cant return it now.
Of course I am not willing to void the 2 year warranty on an expensive phone this new, no way!
The xperia boot loaders don't need to be unlocked to flash modded/custom roms if they come off a sony base rom so it's all good, better camera waterproof and a dev friendly company
so now then...Anyone want to buy this S4 from me?
Click to expand...
Click to collapse
You do realise that even if you didn't have the locked down Knox firmware, you'd still be voiding the warranty, regardless of if you used an app like Triangle Away, right? That's the risk everyone takes when rooting.
You've basically just come on here and opened a new thread to whine about something the vast majority of us already know about.
Sent from my GT-I9505 using Tapatalk 4

warranty is a fiction it dont protect against software bug bricks as there is no chance that you permanently brick your phome that way. it also dont protect for physical damages and water effects. if something is wrong service tell that is your fault anyway. so dont bother about warranty and root it
Sent from my GT-I9505 using Tapatalk 2

JonesWTF said:
You do realise that even if you didn't have the locked down Knox firmware, you'd still be voiding the warranty, regardless of if you used an app like Triangle Away, right? That's the risk everyone takes when rooting.
You've basically just come on here and opened a new thread to whine about something the vast majority of us already know about.
Sent from my GT-I9505 using Tapatalk 4
Click to expand...
Click to collapse
Umm rooting does not void your warranty. At least not here in Finland. The company is responsible for proving that the cause for say a hardware defect was indeed caused by the software and not an error on their part if the phone for some reason breaks down. They usually don't bother and just repair it under warranty.

JonesWTF said:
You do realise that even if you didn't have the locked down Knox firmware, you'd still be voiding the warranty, regardless of if you used an app like Triangle Away, right? That's the risk everyone takes when rooting.
You've basically just come on here and opened a new thread to whine about something the vast majority of us already know about.
Sent from my GT-I9505 using Tapatalk 4
Click to expand...
Click to collapse
Well FYI I've had to take a phone in to samsung for warranty before and it was really easy to flash back to stock and then take in in under warranty, this is now not possible so I hope nothing goes wrong with your phone otherwise you'll be the one whining

damador said:
warranty is a fiction it dont protect against software bug bricks as there is no chance that you permanently brick your phome that way. it also dont protect for physical damages and water effects. if something is wrong service tell that is your fault anyway. so dont bother about warranty and root it
Sent from my GT-I9505 using Tapatalk 2
Click to expand...
Click to collapse
there has been issues before on previous samsungs with usb connectors stopping charging, phone randomly switching off etc and who knows what might wear out on the S4 as its still pretty new, I'd rather not take the risk, also if you come to sell your phone and the buyer sees your warranty is void it will make your phone harder to re sell on

iamflamez said:
Well FYI I've had to take a phone in to samsung for warranty before and it was really easy to flash back to stock and then take in in under warranty, this is now not possible so I hope nothing goes wrong with your phone otherwise you'll be the one whining
Click to expand...
Click to collapse
I've already accepted the risk. If something happens, it'd be very hypocritical of me to whine about something I knew could and did happen.
I know how easy it is to flash back to stock and hide evidence of it being rooted and customised. I've been doing this since the G1.
You won't find me opening a thread when I don't like something. Especially when it could have been prevented by doing a little research before buying the phone.
Sent from my GT-I9505 using Tapatalk 4
---------- Post added at 10:22 AM ---------- Previous post was at 10:20 AM ----------
Toss3 said:
Umm rooting does not void your warranty. At least not here in Finland. The company is responsible for proving that the cause for say a hardware defect was indeed caused by the software and not an error on their part if the phone for some reason breaks down. They usually don't bother and just repair it under warranty.
Click to expand...
Click to collapse
Here in the UK, it's kind of the same. Yet companies here will still try and point the finger of blame at custom software when it's clearly a hardware fault.
Sent from my GT-I9505 using Tapatalk 4

JonesWTF said:
I've already accepted the risk. If something happens, it'd be very hypocritical of me to whine about something I knew could and did happen.
I know how easy it is to flash back to stock and hide evidence of it being rooted and customised. I've been doing this since the G1.
You won't find me opening a thread when I don't like something. Especially when it could have been prevented by doing a little research before buying the phone.
Sent from my GT-I9505 using Tapatalk 4
---------- Post added at 10:22 AM ---------- Previous post was at 10:20 AM ----------
Here in the UK, it's kind of the same. Yet companies here will still try and point the finger of blame at custom software when it's clearly a hardware fault.
Sent from my GT-I9505 using Tapatalk 4
Click to expand...
Click to collapse
well hopefully my whining will help someone doing a little research to notice the issue then, you're now whining about me whining so lets leave it here lol

iamflamez said:
well hopefully my whining will help someone doing a little research to notice the issue then, you're now whining about me whining so lets leave it here lol
Click to expand...
Click to collapse
Hahaha! I realised that when I hit the post button. Sorry, bro.
Sent from my GT-I9505 using Tapatalk 4

JonesWTF said:
Hahaha! I realised that when I hit the post button. Sorry, bro.
Sent from my GT-I9505 using Tapatalk 4
Click to expand...
Click to collapse
haha! no problem bro, :good:

My experience with unlocked bootloader and warranty

So, here's what happened. Phone got somehow exposed to water, even though all the flaps were closed. Just a week before that, i got my bootloader unlocked just to get root. After the exposure, phone was not working at all, so even though i had bootloader unlocked, i sent it to the repair centre here in Slovakia. Told them that it's not booting up, paper under the flap turned soft orange after water exposure even thought it was closed. I requested the vacuum test or whatever the test is called. After a week, i got my phone back with brand new casing and motherboard. So, here's my idea. Flap was propably faulty. and the test proved that. Even having the bootloader unlocked didn't stopped them from changing all the things not charging a single Eur. It's just a tip, but, can't we just after bricking our phones, damage our flaps and get it damaged by water? There's pretty big chance that it will be accepted as flap fault. Hope this helps you somehow.

Thats fraud.....that you are suggesting
Sent from my C6603 using xda app-developers app

people like you are part of the reason why manufacturers are so tight regarding warranty and returns lol..

My case wasnt a fraud. Actually, my flap really was propably overused. But still. Do you realize that this could get some people their 500eur phone back? And I s*it you not, i was scared to death of getting it to the SC for repair being afraid it wont be accepted cause of bootloader.

The point is: You are suggesting do fraud. If the phone is bricked and the bootloader is unlocked, then you want warranty... that's your problem. Face it..
Sent from my MT11a using XDA Premium 4 mobile app

If the phone is bricked, you can claim warranty anyway. No need to fake water damage.
Sent from my C6603 using xda app-developers app

I'm telling them to not be afraid to send it to SC just because they have bootloader unlocked. As you see, you can still get it repaired. If someone will do a fraud, it's their moral problem, not mine. I haven't done anything wrong myself, as it was the flap problem and the phone should be waterproof, and bootloader ain't changing nothing about that. I'm just trying to help some people who screwed up and now want a second chance. If they won't feel guilty about doing that, well, who's stopping them.

Unlocking the bootloader has nothing to do with water damage until its a temperature problem cos of over heating after root , leading to unglued back plate and ungluing is not our fault too. So cheers you got your phone replaced

After reading this page
I have a question
I have unlocked bootloader so when i send device to SC do i have to tell them that my bootloader is unlocked charge me please?
And if i have manufacturing defect then also i have to tell them my bootloader is unlocked please charge me
Sent from my C6502 using XDA Premium 4 mobile app

What the hell? Unlocked bootloader and damage due to a faulty flap are different things. So you're suggesting that claiming Phone warranty due to a faulty flap, unlocked BL or not, is fraud?
HHahahahahahha
People like you guys are the reason phone manufacturers can get away with denying a perfectly valid waranty.

javagreen said:
What the hell? Unlocked bootloader and damage due to a faulty flap are different things. So you're suggesting that claiming Phone warranty due to a faulty flap, unlocked BL or not, is fraud?
HHahahahahahha
People like you guys are the reason phone manufacturers can get away with denying a perfectly valid waranty.
Click to expand...
Click to collapse
I suggest you read the OP thoroughly before posting again.
It suggests deliberately damaging the flaps on your phone then deliberately damaging the phone with water to make a warranty claim when the phone is bricked by user error.
kuboweb said:
It's just a tip, but, can't we just after bricking our phones, damage our flaps and get it damaged by water? There's pretty big chance that it will be accepted as flap fault. Hope this helps you somehow.
Click to expand...
Click to collapse
Clear fraud.
Sent from my C6603 using Tapatalk

kingvortex said:
I suggest you read the OP thoroughly before posting again.
It suggests deliberately damaging the flaps on your phone then deliberately damaging the phone with water to make a warranty claim when the phone is bricked by user error.
Clear fraud.
Sent from my C6603 using Tapatalk
Click to expand...
Click to collapse
LooL I stand corrected.
Speed reading fail, I guess :laugh:

kingvortex said:
I suggest you read the OP thoroughly before posting again.
It suggests deliberately damaging the flaps on your phone then deliberately damaging the phone with water to make a warranty claim when the phone is bricked by user error.
Clear fraud.
Sent from my C6603 using Tapatalk
Click to expand...
Click to collapse
Yes, I wrote that, although I haven't done it myself, so I can't really tell that it will work. But right now, I can guarantee you, that you will do the same thing, if your phone gets somehow bricked or damaged. Just because you dont want to pay another few hundreds. This may help a few people, so I though why not sharing my experience. If you just want to acuse me of fraud or something, don't even reply, because I haven't cheated sh*t. I'm just giving you a guide on how to cheat the Sony Service Center (ppi-etc here in slovakia)

LOL. You're recommending fraud. The end.
I've reported the thread now anyway, so a mod will decide.
Sent from my C6603 using Tapatalk

kuboweb said:
Yes, I wrote that, although I haven't done it myself, so I can't really tell that it will work. But right now, I can guarantee you, that you will do the same thing, if your phone gets somehow bricked or damaged. Just because you dont want to pay another few hundreds. This may help a few people, so I though why not sharing my experience. If you just want to acuse me of fraud or something, don't even reply, because I haven't cheated sh*t. I'm just giving you a guide on how to cheat the Sony Service Center (ppi-etc here in slovakia)
Click to expand...
Click to collapse
Well if my device is bricked then i will use disaster recovery thread not fraud
And hardware issue are too less due to unlocked bootloader
Sent from my C6502 using XDA Premium 4 mobile app

alkesh95 said:
Well if my device is bricked then i will use disaster recovery thread not fraud
And hardware issue are too less due to unlocked bootloader
Sent from my C6502 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
If you hard-brick, that won't help you. You can throw phoe right out of your window.

While not against the rules this thread is morally questionable to say the least.
Thread closed.

Galaxy Tab Pro 12.2 internal screen damage randomly! See video inside!!

Top half of my screen suddenly goes bad out of no where!!
Anyone had this happened to them? Half of my screen now flickering, showing weird lines, unreadable stuff, and constantly flickering, and turning off. I can't even keep it on for more than 5 seconds.
Please see this video below.
https://www.youtube.com/watch?v=v2UhwqgZMmY

I can only think of RMA. .
Sent from my SM-T320 using XDA Free mobile app

I hope your device is in warranty.
What happened to you makes me think twice before flashing custom roms, tripping knox and voiding the warranty (which I already tripped and voided)

thdervenis said:
I hope your device is in warranty.
What happened to you makes me think twice before flashing custom roms, tripping knox and voiding the warranty (which I already tripped and voided)
Click to expand...
Click to collapse
All of those are software related customization. This problem I am having is strictly hardware. The AMOLED screen panel is internally damage somehow that cause it to messed up like that.
Flashing, rooting, tripping knox or whatever won't cause this. A lot of people get this wrong and blame on modifying the ROM as part of the cause but one must understand the difference between the 2 before making judgment.

xxlikquidxx said:
All of those are software related customization. This problem I am having is strictly hardware. The AMOLED screen panel is internally damage somehow that cause it to messed up like that.
Flashing, rooting, tripping knox or whatever won't cause this. A lot of people get this wrong and blame on modifying the ROM as part of the cause but one must understand the difference between the 2 before making judgment.
Click to expand...
Click to collapse
Yeah, I know that.
I meant that messing with the software (flashing, rooting, tripping knox) voids the warranty, and if a hardware problems occurs (irrelevant to your flashing activities), such as in your case, you 'll be left without a warranty (although you didn't cause it)

thdervenis said:
Yeah, I know that.
I meant that messing with the software (flashing, rooting, tripping knox) voids the warranty, and if a hardware problems occurs (irrelevant to your flashing activities), such as in your case, you 'll be left without a warranty (although you didn't cause it)
Click to expand...
Click to collapse
we'll see about that from Samsung.

Knox 0x1?
They will probably offer a "very competitive" out-of-warranty repair price.

Got a free replacement tablet from Samsung! Bravo!
Sent from my SM-T900 using Tapatalk

xxlikquidxx said:
Got a free replacement tablet from Samsung! Bravo!
Sent from my SM-T900 using Tapatalk
Click to expand...
Click to collapse
Oh man! That is killer! I have never heard of them doing that, but I have never heard of such a catastrophic failure on a Samsung tablet That kind of result will make ya a Samsung customer for life!

mine doing the same thing and its rooted so know is voided. i called samsung and they gave me an RMA to ship it back. lets see what will happen

ad78 said:
mine doing the same thing and its rooted so know is voided. i called samsung and they gave me an RMA to ship it back. lets see what will happen
Click to expand...
Click to collapse
Hopefully, they will provide the same solution for your case. Keep us posted, and good luck! This kind of hardware failure should never happen with a top end device like this.

Tquarter said:
Hopefully, they will provide the same solution for your case. Keep us posted, and good luck! This kind of hardware failure should never happen with a top end device like this.
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in my experience from years past, nobody that takes these returns really cares about root or custom ROMS when there is a hardware problem. The customer is usually shipped a refurbished model immediately while the damaged unit goes back for repair. By the time it gets to someone whos smart enough or loyal enough to care about root, the customer already has their refurb. when i sent in my droid x2 for repair it would ALWAYS boot to recovery options on first boot, then you would have to tell it to boot normally and it would. i was fine with it but forgot about that when i went to get it repaired....
they asked me "whats that green stuff on the screen?"
me: oh nothing.... *presses -boot normally- button*
"does it do that every time?!"
me: yeah but i dont care
"wow that must be annoying!".
then they shipped it off for repair and i got my refurb.
i dont think manufacturers or service providers care as much about root as many people think. they do a lot to prevent it sometimes but I have never had an issue on getting warranty services on a rooted device.
keeping in mind that none of those warranty services were because of software problems... every phone had something wrong with it physically.

Agreed, most phone warranties are like cars. It under warranty unless the "mod" could have possibly caused the problem.