[Q] Can't do video calls on Hangouts - Nexus 7 Q&A, Help & Troubleshooting

I was just curious if anyone else was experiencing this problem. I've had it since Hangouts was released. I've already contacted Google which just resulted in them ignoring me
Every time I start up a video call in Hangouts I get the annoying - "Unfortunately, Hangouts has stopped." It doesn't give me the 'Wait' option either. It's either 'Report' or 'Cancel.' Strangely, I can get it to do ONE video call after I clear data/cache and FC the Play Services app...which is strange to me. I have the latest firmware and I'm NOT rooted. Also, I just got the new Hangouts update (1.0.2) and the problem still persists.
Things I've Tried
Clearing Data/Cache of Hangouts AND Play Services. Restarting and without.
Factory Data Reset
Uninstalled possible conflicting software: Voice, GrooveIP
Any insight or if you might have a fix would be much appreciated.

Awww...no insight? Is it a lost cause?

Nothing other than to tell you it is working fine on mine (with no conflicts from Voice or GrooveIP). I occasionally get dropped connections when chatting with my brother in So Cal, but he's on DSL so it doesn't really surprise me.

Well hangouts it's working like it was an alpha release. I added some of my family members to g+ and then to Hangouts so we could videochat in group and share things, etc.
The first time i sent a message it didn't show up to any of the new users. I tried videocalling and from my side it was ringing, but in the other end nothing happened.
I went to settings and signed out in all of the hangouts and then it started working.
But with every new user it's the same if they weren't Talk users previously.

Having the same problem on my galaxy nexus

erodriguez87 said:
Having the same problem on my galaxy nexus
Click to expand...
Click to collapse
Same. Very annoying. If you clear the cache and dat you can do a video call, but only once before the error happens again.

nlabrad said:
Well hangouts it's working like it was an alpha release. I added some of my family members to g+ and then to Hangouts so we could videochat in group and share things, etc.
The first time i sent a message it didn't show up to any of the new users. I tried videocalling and from my side it was ringing, but in the other end nothing happened.
I went to settings and signed out in all of the hangouts and then it started working.
But with every new user it's the same if they weren't Talk users previously.
Click to expand...
Click to collapse
Yeah I tried Signing Out/Signing In and it was still doing it. I also just tried deleting all my Hangouts and starting fresh then restarted my N7...still the same problem. I think I've tried every troubleshooting tip in the book and with absolutely no help from Google.

Hell I've gone through the entire root process to find a fix...nothing same damn error. How does this keep happening? It doesn't even make any sense.

slowblo said:
Hell I've gone through the entire root process to find a fix...nothing same damn error. How does this keep happening? It doesn't even make any sense.
Click to expand...
Click to collapse
I have different device (g2/slimrom 4.2.2), but I had same problem. My solution was to push libvideochat_jni.so to /system/lib (it was missing, but I got it from rom provider packages).

tuma2 said:
I have different device (g2/slimrom 4.2.2), but I had same problem. My solution was to push libvideochat_jni.so to /system/lib (it was missing, but I got it from rom provider packages).
Click to expand...
Click to collapse
Found the files and pushed them cleared the app's data and cache, restarted the device and no video chat. I'm running a Fix Permissions now since I read somewhere that when you push the files the permissions don't match the rest of the folder, so I'm waiting for this to be done and see if it works after that.
EDIT: Nope...still the same.
EDIT2: Ok...here's what is really strange. The file you mentioned isn't included with the latest version of gapps (03/01/2013). The libs included were 'renamed' to libgtalk_stabalize.so and libgtalk_jni.so. I need to know if anyone who actually has this working has these same files in system/lib folder.
EDIT3: Nope, just realized it wasn't any of that either. it has something to do with the Google Play Services app. I clear data and FC that and I can do 1 video call after that it still the same symptoms. Google says they are working on it so I guess the best I can do is wait.

This is happening for me on my galaxy nexus (stock 4.3 not rooted). I only just wiped the thing clean about a week ago from the factory image.
In my troubleshoot testing at home, I've discovered that my girlfriends nexus 7, and her sgs2 (with CM10.1) both force with the same behaviour. hangouts works fine until trying to make/receive a video call.
The ONLY android device I can get it to work properly on is my HP touchpad - the bloody thing is the only one that wasn't meant to run android in the first place!
I'm not sure how people have got it to work for just one call, I've tried wiping play services, but it doesn't seem to help.

I have same problem with galaxy nexus. One simple question, have you ever change your kernel or ROM?

Yes, but I've been running stock for quite some time now. Without issues.
Sent from my Galaxy Nexus using Tapatalk 4

same problem with s3 verizon
i have a galaxy s3 verizon one..evn i have the same problem with my s3..when i tr to video call someone..it says unfortunately hangouts has stopped..nd viber also doesn even open..any solution will be appreciated!

same problem
I am having the same problem with my Verizon droid RAZR mass and my galaxy note 10.1 gtn8013. When I use my laptop to video chat everything works great, it just when I use my mobile devices. I've used my sons nexus 7 with my account and it still has the same problem.

I installed SuperJELLY on my Sprint HTC EVO 4G LTE, upgraded from Talk to Hangouts, and get similar results. I can open the app once and am able to IM okay, but after a reboot, I get, "Hangouts has stopped." I tried rebooting into recovery and fixing permissions, but that didn't fix the problem.
UPDATE:
I'm unsure which of these steps worked, exactly, but I:
Used Titanium Backup to make Hangouts a user app
Applied the Hangouts update from around 2013-11-16
Made Hangouts a system app
Now she appears to work just fine, Captain!

How do you use TB to change Hangouts to a user app?

I have exactly same problem now. Just can't make any video call, it worked fine before and I just found the problem today. I've tried all suggestions and methods above but still not working. I didn't change anything in my phone recently.
HTC One X, EndeavorU, CM11_M8, rooted with latest Hangouts

Related

Odd issue with YouTube/Media Files

I've already master reset my phone, and the issue persists, so don't bother posting that as a solution.
There has been an issue going on for weeks where media playback stops working. Nothing plays, not even YouTube or media via the Flash Player. The YouTube player just says touch to try again. The Flash and Media Players error out saying the format isn't supported.
Not even the Camera or Video recorders work (gives a generic error message). The only way to get it to work is to power the phone down and back up, until it works again.
Dunno what the issue is. Is anyone having the same issues?
Stock 2.2 KB5 never modded phone with the stock SD card and the only 3rd party apps I have installed are the obvious ones (Twitter, Facebook, Engadget, XDA App, Google Apps, Beautiful Widgets, etc.). Prolly have < a page of 3rd party apps installed.
N8ter,
I was having a similar issue with YouTube and Pandora. After a certain time neither would work, Youtube would give the error message to touch again, and Pandora (or any other music player) would pull up the song it was about to play, then skip it and go to the next one, and on and on. The issue wouldn't go away until I restarted my phone.
Unfortunately I couldn't find a fix for it. I tried clearing the data, cache, etc. with no luck. I have a hunch that it might have to do with an app or a program the runs data in the background or with data itself, switching between wifi and data, or with flash. Of course I could be way off too, who knows.
Right now I'm running Bionix NextGen 1 ROM with Overstock kernel and so far the issue has not come up. Keeping my fingers crossed, and hope our fellow xda'ers have a solution to this problem.
I'm wondering if the OS is shutting down a needed service or something in the background. It's been happening since before KB5 update, but I haven't noticed it being so bad until recently because I put all my music on the Vibrant and it happens when playing audio files as well...
Oddly, ringtones and notification tones still function.
Hi N8ter, DO you have the twitter app installed? I ask this because my sister was having the same issue a couple of weeks ago (we both have vibrants running bionix 1.3.1 ) i really didnt know what was going on so I kind of ignored her issue. It was not until I created a twitter account and downloaded the twitter app that I started having the same problem. I removed the twitter app from both our phones and we havent had the issue for weeks now.
Its odd i know but it worked for me...
You know what, I have been having the same problem, and yes, I do have the Twitter app installed. I hope that is it (I'll try to report back here after a few days, but due to the sporadic nature of the problem, I won't be able to know whether that works). thank you for the suggestion.
I can't really believe that the twitter app might be the problem, but it has been 24 hours without the twitter app and I havent had to restart because my media files/you tube are unrecognizable. I read it somewhere else on xda. I will follow up if it seems that twitter is not the problem.
Sent from my SGH-T959 using XDA App
achapa45 said:
Hi N8ter, DO you have the twitter app installed? I ask this because my sister was having the same issue a couple of weeks ago (we both have vibrants running bionix 1.3.1 ) i really didnt know what was going on so I kind of ignored her issue. It was not until I created a twitter account and downloaded the twitter app that I started having the same problem. I removed the twitter app from both our phones and we havent had the issue for weeks now.
Its odd i know but it worked for me...
Click to expand...
Click to collapse
Yep. I just went to the T-Mobile site and found:
http://forums.t-mobile.com/t5/Samsung-Vibrant/vibrant-file-glitch/td-p/760507/page/2
I just removed the Twitter app and reinstalled Seesmic for Twitter access (not big loss, it's not like Twitter had C2DM support and the phone natively syncs contacts and pictures anyways...).
I'll see how it goes.
Thanks guys... I never had media on my Vibrant until recently (the HD7's external speakers make the Vibrant sound like a Surround Sound system - don't even need headsets for this phone!) and the issue was starting to make me want to beat a baby...
Thank you so much everyone. xda ftw!

Nexus 4 - You don't have any devices - Google Play website

Anyone help with this annoying problem I'm recently experiencing?
I've never had this problem before, but for no reason (i've not installed any apps recently or changed ROM) I am unable to install apps to my phone via my PC google play browser.
All I get is 'You don't have any devices' - and when I try install an app it says 'You haven't accessed the Google Play Store app (the white shopping bag icon) on your device with this email account.
Clearly I have because I just installed a free game from my phone and I can the see the game installed from the PC play store browser in my apps list.
I have tried forcing the Google Play app to stop and clearing data, logging out of my PC browser and trying again but no luck, I have reinstalled GAPPS and my ROM with a cache/davlic wipe but same results.
All I can think of is because my original email was c......... @googlemail.com and one day it asked me if I wanted c........ @gmail.com and to merge the two accounts together, which I clicked yes to. So when setting my phone up for the first time I use c........ @googlemail.com but then it shows up as c......... @gmail.com when I look at my account settings....
Really annoying problem!!
same issue with Galaxy Note II
No, it's not because of changing email addresses. It has to do with changing ROM.
I changed my ROM from samsung note II, to CM10, and this problem started occurring. I'm also thinking it has something to do with titanium backup breaking market links
chrisgtl said:
Anyone help with this annoying problem I'm recently experiencing?
I've never had this problem before, but for no reason (i've not installed any apps recently or changed ROM) I am unable to install apps to my phone via my PC google play browser.
All I get is 'You don't have any devices' - and when I try install an app it says 'You haven't accessed the Google Play Store app (the white shopping bag icon) on your device with this email account.
Clearly I have because I just installed a free game from my phone and I can the see the game installed from the PC play store browser in my apps list.
I have tried forcing the Google Play app to stop and clearing data, logging out of my PC browser and trying again but no luck, I have reinstalled GAPPS and my ROM with a cache/davlic wipe but same results.
All I can think of is because my original email was c......... @googlemail.com and one day it asked me if I wanted c........ @gmail.com and to merge the two accounts together, which I clicked yes to. So when setting my phone up for the first time I use c........ @googlemail.com but then it shows up as c......... @gmail.com when I look at my account settings....
Really annoying problem!!
Click to expand...
Click to collapse
joni1101 said:
No, it's not because of changing email addresses. It has to do with changing ROM.
I changed my ROM from samsung note II, to CM10, and this problem started occurring. I'm also thinking it has something to do with titanium backup breaking market links
Click to expand...
Click to collapse
I don't know if it's the ROM. I've tried many ROMs on my Nexus 7, Nexus 4, and Galaxy Ace, sometimes even switching everyday of the week and I've never one had this issue.
I'd talk to Google support if I were you. The only thing I have issues with is my device list. It shows two Nexus 7s because my first one died after 7 days and I had to exchange it for a new one, which also activated... and you can't remove devices from your account.
Titanium Backup "market doctor"
Could it be Titanium Backup's market doctor? Perhaps this problem started when I linked all system and user apps to the market.
It also shows a really old nexus 7 that I've sold long ago. Notwithstanding, I can still use Google play on my device without any issue.
admiralspeedy said:
I don't know if it's the ROM. I've tried many ROMs on my Nexus 7, Nexus 4, and Galaxy Ace, sometimes even switching everyday of the week and I've never one had this issue.
I'd talk to Google support if I were you. The only thing I have issues with is my device list. It shows two Nexus 7s because my first one died after 7 days and I had to exchange it for a new one, which also activated... and you can't remove devices from your account.
Click to expand...
Click to collapse
joni1101 said:
Could it be Titanium Backup's market doctor? Perhaps this problem started when I linked all system and user apps to the market.
It also shows a really old nexus 7 that I've sold long ago. Notwithstanding, I can still use Google play on my device without any issue.
Click to expand...
Click to collapse
I've never used TB market doctor because all of my backups linked properly to the market when I restored them. I would guess that isn't the issue though, because all it does is repair link to the market so apps show up as downloaded and can be updated.
It sounds like it could be an account issue with the email/merging thing you did.
spoke to google
I spoke to google for a long while: while I was not able to to see my phone listed under "my devices" they were able to see it on their end. All I could see was 4 devices that I have long ago stopped using.
They speculate that it could be an error with a recent update to the Play.google.com site....
here is what they recommend:
Uninstall updates to
GOOGLE PLAY SERVICES
GOOGLE SERVICES FRAMEWORK
GOOGLE PLAY STORE
They also asked me to wipe data.
They asked me to reboot - and - now I'm still waiting for the auto play-store update. Currently does not seem to have solved the problem.
Anyone else having these issues?
<<hangouts will require the updated play-store in order to work>>
admiralspeedy said:
I've never used TB market doctor because all of my backups linked properly to the market when I restored them. I would guess that isn't the issue though, because all it does is repair link to the market so apps show up as downloaded and can be updated.
It sounds like it could be an account issue with the email/merging thing you did.
Click to expand...
Click to collapse
Did you find a solution to this?
I am searching for all threads relating to this issue has it has just happened to me after an OTA update
nzkiwiman said:
Did you find a solution to this?
I am searching for all threads relating to this issue has it has just happened to me after an OTA update
Click to expand...
Click to collapse
Go into settings > apps > all, and select Google Play Store
Force stop and clear data.
Then open the play store again on your device and accept the terms and conditions.
Wait 15 minutes or 30 minutes or 1 hour, you will see your device.
yadavjpr said:
Go into settings > apps > all, and select Google Play Store
Force stop and clear data.
Then open the play store again on your device and accept the terms and conditions.
Wait 15 minutes or 30 minutes or 1 hour, you will see your device.
Click to expand...
Click to collapse
trying this now.....
try changing your google account password or just delete the account and relogin, yes its safe.
also try deleting data and cache for play store , play service and google service framework. and reboot
it shud work after a few minutes
I have the same problem and nothing above worked. Btw I'm all stock and this happened after 4.3 update. Any news on this?
Same problem
I'm also having the same problem. I'm running stock 4.3 with root.. and this is the first time it has happened to me. Going to try out the things suggested in this thread.. I'm from India and not sure how to contact Google over here..
EDIT:
Followed the instructions over here and it worked for me Now Nexus 4 is getting shown up in the Web- Google Play
http://www.svartling.net/2013/08/this-is-how-to-fix-don-have-any-devices.html
PS: It is not very different from what is posted over here, but it worked for me, may be it'll work for you as well
badhri said:
I'm also having the same problem. I'm running stock 4.3 with root.. and this is the first time it has happened to me. Going to try out the things suggested in this thread.. I'm from India and not sure how to contact Google over here..
EDIT:
Followed the instructions over here and it worked for me Now Nexus 4 is getting shown up in the Web- Google Play
http://www.svartling.net/2013/08/this-is-how-to-fix-don-have-any-devices.html
PS: It is not very different from what is posted over here, but it worked for me, may be it'll work for you as well
Click to expand...
Click to collapse
PERFECT!
working now!!!
Very useful tip. Thanks a lot.
yadavjpr said:
Go into settings > apps > all, and select Google Play Store
Force stop and clear data.
Then open the play store again on your device and accept the terms and conditions.
Wait 15 minutes or 30 minutes or 1 hour, you will see your device.
Click to expand...
Click to collapse
Thanks a million. This worked on my device. Samsung S3 4G i9305
aleksandar0475 said:
Thanks a million. This worked on my device. Samsung S3 4G i9305
Click to expand...
Click to collapse
Thanks! This worked for me :highfive:
joni1101 said:
No, it's not because of changing email addresses. It has to do with changing ROM.
I changed my ROM from samsung note II, to CM10, and this problem started occurring. I'm also thinking it has something to do with titanium backup breaking market links
Click to expand...
Click to collapse
Yes, that's happen after i flashed DN3.
Any one can help?

[Q] Android Wear won't send voice replies but everything else works

I've encountered a really strange problem on my watch (Samsung Gear Live) lately. Not a single texting app will let me use the "reply" button with voice.
Example: Friend texts me, text pops up on my watch. I swipe it and click "Reply" and try to reply using my voice. The text will write out on my watch screen, but the red Google mic icon just sits there for about 10 seconds as if its still thinking it's receiving input, and then it takes me to the "disconnected/watch is offline" screen.
But the watch is obviously not disconnected: I can exit that app and tap the screen and say "Okay Google" and then say "Text friend 'hi how's it going'" and the text will send without a problem.
I've encountered this error when using Coffee SMS, WearResponses, and Google Messenger. I've reset the watch, and cleared Android Wear data, and the problem still persists. This makes no sense. Any ideas/suggestions?
I have the same problem on my LG G Watch R.
I received the Watch today, the reply function worked once or twice, but now it does the same as yours
My Gear Live is still under warranty so I've sent it in to Samsung. We'll see if they are able to fix it...
darnocs1 said:
My Gear Live is still under warranty so I've sent it in to Samsung. We'll see if they are able to fix it...
Click to expand...
Click to collapse
Update: So, Samsung just replaced the entire watch for me. I'm setting it up now to see if the problem is fixed. Has anyone with the same problem tried factory resetting their *phone*?
UPDATE 2: Well, crap. It still doesn't work. I'm going to try pairing the watch with a different phone sometime in the near future to see if it's my phone. It's obviously not the watch.
Out of curiosity, what version of the Google Search app do you have installed?
Solution
darnocs1 said:
Out of curiosity, what version of the Google Search app do you have installed?
Click to expand...
Click to collapse
Okay, I got it working. Obviously, there's probably some degree of magical Googleness that happened, too, but here's what I did:
Background: I had Google 5 installed from the Android M preview, and I had also previously sideloaded a newer version of Google Play Services (still compatible with my phone, of course)
1. Booted watch into recovery; factory reset several times.
2. Meanwhile, uninstalled updates to Google Play Services, and then download update from the Play Store
3. In the Play Store, uninstall updates for Google App (Google Search), then update from the Play Store
4. Turn on watch, pair with phone, and then pray over it
5. Test out an app (I use Coffee SMS), text yourself, and try replying to it. It might tell you that "Google Play Services must be installed" - I rebooted my phone and then manually connected the watch via the Android Wear app, and then tested it and it worked.
YMMV.
Thanks for keeping us up to date
I too, was finally able to get it corrected, but mine was a bit easier. The only real difference between what you first described and my situation - was that I am using the LG Urbaine Watch with the new LG G4. LIke you (and someone else) it worked a few times and I was thinking that would be my most used feature. Later - it stopped working and my research began. I thought it might have something to do w/ my loading up the LG Call companion app - but after taking that off - it still didn't work. Finally, a good friend of mine that is an Android lover - suggested I switch from the Verizon Message plus application - to the generic one provided by LG. As soon as we made the switch - the Text message response option appeared again. In fact, in addition the reply arrow - I also could see a full list of the conversation with that particular party. Very happy in making that little change.

Pushnotification Bug

Hi all,
last week, I decided to root my device and install xposed (3.0 alpha4) and a few modules, like Android N-ify, GalaxyXMod, GravityBox, YoutubeAdAway and Youtube Background Playback..
Everything works fine and I'm totally satisfied, but there is one big issue.
It seems, I have pushnotification problems. Sometimes when I open instantmessegers like
Whatsapp (also tried with GBWhatsapp) or Snapchat, the messages just come in when I launch the app.
So the problem is, that I sometimes get no Pushnotifications but when I launch Whatsapp an hour later,
there are 10+ new messages. Same procedure at Snapchat. It seems, that the apps just refresh when I open them.
I tried everything to fix this bugs, I updatet Samsungs Push Services, I allowed background data, I reinstalled the affected Apps but the problem is still there.
Then I decided to dont delete whatsapp from my recent apps and since them it seems it works.
Is there a way to get realtime notifications even the app is closed by recent apps, like before?
Is there anybody with an idea or a hint?
Thank you very much. Have a nice day.
Redrockzz
I experience this with my WhatsApp messages, I thought it was something to with my WhatsApp, to be honest, I haven't noticed it with other apps.
I have the same problem with viber and whatsapp, it might be that way because of settings where you can save network data but im not 100% sure about that.
Elhombree said:
I have the same problem with viber and whatsapp, it might be that way because of settings where you can save network data but im not 100% sure about that.
Click to expand...
Click to collapse
At Data-usage -> Background-data i turned on everything. So background-data should not be the problem here.
The thing is, that my colleague has the same xposed modules and the same root like me but he has no problems.
Also the problem is only present since i rooted and flashed xposed.
The issue is really disturbing.
Redrockzz said:
At Data-usage -> Background-data i turned on everything. So background-data should not be the problem here.
The thing is, that my colleague has the same xposed modules and the same root like me but he has no problems.
Also the problem is only present since i rooted and flashed xposed.
The issue is really disturbing.
Click to expand...
Click to collapse
Well that is strange im having the same issue except im stock and non rooted.
I've had this problem since i bought the phone couple of months ago. I've tried a couple of solutions without success.
Today I cleared cache and dalvic cache, until now it seems to be working.
If there are any news, I will let you know.

Issues with Google apps. Anyone else???

I'm using the NotSoStock ROM for the T-Mobile V20 version 6.5. I haven't had any issues this entire time but of recent randomly my Google app won't work. When I open it the wheel just spins with no message or indication of connecting to Google. Google Assistant will not respond to OK Google. Voice to text won't work on GBoard. The Google search bar won't work. My play store is fine Gmail is fine just seems to be everything related to the new installment of Google Assistant stops working. I'm not using greenify. I haven't installed anything different since getting this ROM running. It hasn't been updated since I've rooted. Only thing I've downloaded was a theme from the playstore. I thought maybe that was it so I removed it and went back to stock but it did it again later on in the evening after being perfect all day. Sometimes if I close all apps it will connect when reopening. But other times I have to reboot the phone. I've wiped cache and dalvik cache. Wiped app data and cache. I've tried changing the ignore status of Google services framework so it's never put to deep sleep in the settings baked into stock LG UI. I can't figure this out and it's frustrating. Can anyone help or at least let me know I'm not alone and maybe this is a Google server issue.
I have had similar behavior with Google assistant acting up, again just very recently and it used to be flawless. Must be Google update version issue. Maybe we can roll back to previous version?
I'm having the issue with the missing voice to text on Gboard. It's also missing from lgboard and I'm not able to add it to the board under settings because the mic icon doesn't exist. I know gapps is the issue, but I have no idea why. Looking for a solution.
What solved it for me was signing up for Google play services beta and the Google app beta. Been flawless since.
I'm on a stock Verizon Google pixel. W/ unlocked bootloader. I started having this issue as well. Will try to see about the beta thing you mentioned.
The only short term solution I've found is restarting my phone. But otherwise it's really inconvenient.
Hasn't seemed I've been happening as much. But my Google assistant and or Google Voice search would freeze I would have to reboot the phone to get it to work again. I'm stock Verizon v20
Gotta be an issue on Google end. Hopefully they fix it soon

Categories

Resources