Database Users

[Q] Can't do video calls on Hangouts

I was just curious if anyone else was experiencing this problem. I've had it since Hangouts was released. I've already contacted Google which just resulted in them ignoring me
Every time I start up a video call in Hangouts I get the annoying - "Unfortunately, Hangouts has stopped." It doesn't give me the 'Wait' option either. It's either 'Report' or 'Cancel.' Strangely, I can get it to do ONE video call after I clear data/cache and FC the Play Services app...which is strange to me. I have the latest firmware and I'm NOT rooted. Also, I just got the new Hangouts update (1.0.2) and the problem still persists.
Things I've Tried
Clearing Data/Cache of Hangouts AND Play Services. Restarting and without.
Factory Data Reset
Uninstalled possible conflicting software: Voice, GrooveIP
Any insight or if you might have a fix would be much appreciated.

Awww...no insight? Is it a lost cause?

Nothing other than to tell you it is working fine on mine (with no conflicts from Voice or GrooveIP). I occasionally get dropped connections when chatting with my brother in So Cal, but he's on DSL so it doesn't really surprise me.

Well hangouts it's working like it was an alpha release. I added some of my family members to g+ and then to Hangouts so we could videochat in group and share things, etc.
The first time i sent a message it didn't show up to any of the new users. I tried videocalling and from my side it was ringing, but in the other end nothing happened.
I went to settings and signed out in all of the hangouts and then it started working.
But with every new user it's the same if they weren't Talk users previously.

Having the same problem on my galaxy nexus

erodriguez87 said:
Having the same problem on my galaxy nexus
Click to expand...
Click to collapse
Same. Very annoying. If you clear the cache and dat you can do a video call, but only once before the error happens again.

nlabrad said:
Well hangouts it's working like it was an alpha release. I added some of my family members to g+ and then to Hangouts so we could videochat in group and share things, etc.
The first time i sent a message it didn't show up to any of the new users. I tried videocalling and from my side it was ringing, but in the other end nothing happened.
I went to settings and signed out in all of the hangouts and then it started working.
But with every new user it's the same if they weren't Talk users previously.
Click to expand...
Click to collapse
Yeah I tried Signing Out/Signing In and it was still doing it. I also just tried deleting all my Hangouts and starting fresh then restarted my N7...still the same problem. I think I've tried every troubleshooting tip in the book and with absolutely no help from Google.

Hell I've gone through the entire root process to find a fix...nothing same damn error. How does this keep happening? It doesn't even make any sense.

slowblo said:
Hell I've gone through the entire root process to find a fix...nothing same damn error. How does this keep happening? It doesn't even make any sense.
Click to expand...
Click to collapse
I have different device (g2/slimrom 4.2.2), but I had same problem. My solution was to push libvideochat_jni.so to /system/lib (it was missing, but I got it from rom provider packages).

tuma2 said:
I have different device (g2/slimrom 4.2.2), but I had same problem. My solution was to push libvideochat_jni.so to /system/lib (it was missing, but I got it from rom provider packages).
Click to expand...
Click to collapse
Found the files and pushed them cleared the app's data and cache, restarted the device and no video chat. I'm running a Fix Permissions now since I read somewhere that when you push the files the permissions don't match the rest of the folder, so I'm waiting for this to be done and see if it works after that.
EDIT: Nope...still the same.
EDIT2: Ok...here's what is really strange. The file you mentioned isn't included with the latest version of gapps (03/01/2013). The libs included were 'renamed' to libgtalk_stabalize.so and libgtalk_jni.so. I need to know if anyone who actually has this working has these same files in system/lib folder.
EDIT3: Nope, just realized it wasn't any of that either. it has something to do with the Google Play Services app. I clear data and FC that and I can do 1 video call after that it still the same symptoms. Google says they are working on it so I guess the best I can do is wait.

This is happening for me on my galaxy nexus (stock 4.3 not rooted). I only just wiped the thing clean about a week ago from the factory image.
In my troubleshoot testing at home, I've discovered that my girlfriends nexus 7, and her sgs2 (with CM10.1) both force with the same behaviour. hangouts works fine until trying to make/receive a video call.
The ONLY android device I can get it to work properly on is my HP touchpad - the bloody thing is the only one that wasn't meant to run android in the first place!
I'm not sure how people have got it to work for just one call, I've tried wiping play services, but it doesn't seem to help.

I have same problem with galaxy nexus. One simple question, have you ever change your kernel or ROM?

Yes, but I've been running stock for quite some time now. Without issues.
Sent from my Galaxy Nexus using Tapatalk 4

same problem with s3 verizon
i have a galaxy s3 verizon one..evn i have the same problem with my s3..when i tr to video call someone..it says unfortunately hangouts has stopped..nd viber also doesn even open..any solution will be appreciated!

same problem
I am having the same problem with my Verizon droid RAZR mass and my galaxy note 10.1 gtn8013. When I use my laptop to video chat everything works great, it just when I use my mobile devices. I've used my sons nexus 7 with my account and it still has the same problem.

I installed SuperJELLY on my Sprint HTC EVO 4G LTE, upgraded from Talk to Hangouts, and get similar results. I can open the app once and am able to IM okay, but after a reboot, I get, "Hangouts has stopped." I tried rebooting into recovery and fixing permissions, but that didn't fix the problem.
UPDATE:
I'm unsure which of these steps worked, exactly, but I:
Used Titanium Backup to make Hangouts a user app
Applied the Hangouts update from around 2013-11-16
Made Hangouts a system app
Now she appears to work just fine, Captain!

How do you use TB to change Hangouts to a user app?

I have exactly same problem now. Just can't make any video call, it worked fine before and I just found the problem today. I've tried all suggestions and methods above but still not working. I didn't change anything in my phone recently.
HTC One X, EndeavorU, CM11_M8, rooted with latest Hangouts

Notifications will sometimes arrive when launching the app

Hi guys,
my issue is easy to describe, but I really don't know how to fix it.
Problem:
Normally Whatsapp, Snapchat or what else, will give you a notification when u have a message or something like this.
But sometimes, I really dont know when, sometimes when it's cleared from recents, sometimes when it's still in recents, the "information" wont come through.
For example, when a friend of mine sends a whatsapp to my device, he just has one tick and I dont receive anything. When I open Whatsapp manually, it "loads" all the information on the server and only then gives me the notification.
So it isnt really the problem of the Notification. I think the real problem is, that because whatsapp is like in a doze or something, the messages wont arrive on my device.
This problem isn't only for whatsapp, it's on all my apps which have like a "background communication"
Tried fixes:
In smart manager is excluded them from the saving power option
Checked if there is like a mobile data restriction
Cleared dalvik cache
Used Push Notification Fixer - but as I mentioned, I dont think this problem is the real notification, there is just no message, which could notify me
Re-installed the app with out titanium backup -- so fresh clean Google Play Store installation
My Device:
Samsung Galaxy S7 Edge -- SM-G935F
Superman-Rom v 1.12 --> I tried with other customroms -- same problem
Prometheus Kernel 1.5.3
If anybody has any possible solution, please let me know
Thanks in advance
Cheers

Hi @MisterEvo,
i unfortunately cannot help you, but I wanted to say, you are not the only one with this problem - i recognized these "Push-notification-issues" too.
I tried nearly everything to fix it, like different Custom Roms, different Kernels, different Bootloaders, clear cache or reinstall app, disabled app in smartmanager, allowed background data usage and so on, but nothing, really nothing fixed my push-notification bug.
I would really appreciate if there are any suggestions from the community.
Regards.

Is nougat the king of crashes?

Seems ever since i update my s7 to nougat, and now have nougat on my s8, i'm dealing apps constantly crashing on a daily basis. Apps that never crashed before, ever, are constantly crashing on nougat. And by no means is this a samsung thing, because my friends sony z5 also has similar issues with nougat, what did google do that is causing these apps to crash?

I haven't had a single crash so far.

Not one crash either. You must have a rogue app. System reset.
Sent from my SM-G955U using Tapatalk

No crashes at all.

Did you transfer programs, data from your old phone to new one using something like Titanium backup or smart switch? I read a lot of complains about stability issues from people doing that. Or like someone already said, some app creating issue, but not that easy to find which one.

pete4k said:
Did you transfer programs, data from your old phone to new one using something like Titanium backup or smart switch? I read a lot of complains about stability issues from people doing that. Or like someone already said, some app creating issue, but not that easy to find which one.
Click to expand...
Click to collapse
Yes but i've reinstalled the problematic apps, same apps crashed on the s7. I mean it could be the app but they never crashed on android 6, and since nougat has been available to devs since march 2016 i'd imagine they'd fix any compatibility issues by now.

No crashes watsoever on niether my nougat s7 or s8.

I think you have limited options here: either reset the phone and reload all apps fresh from play store, or try to identify what causes the problem and there are few ways to do it. For the record my phone never crashed and I have it since day 1, but I did have couple apps that should be working, installed fine and crash the moment they start.

I had to factory reset out of the box after my first update. It sucked and was a bad first impressikn but it has been working ever since and I've had it for a week.

pete4k said:
Did you transfer programs, data from your old phone to new one using something like Titanium backup or smart switch? I read a lot of complains about stability issues from people doing that. Or like someone already said, some app creating issue, but not that easy to find which one.
Click to expand...
Click to collapse
I used Helium on my S8 coming from S7 as Smart Switch was not importing my apps settings.
Backup went well, but I have some apps that force closes some time.
The funny thing is that I have force closes not on those apps where importing data was for me mandatory (like games or note apps), but on standard apps where I could even install them from Play Store.
I made backup of everything for simplicity, just for not having to insert all the logins and passwords for all my apps.....
I still can't understand why Smart Switch failed to import my data when I was coming from Samsung S7 with Nougat update, so if someone maybe knows why, please tell me...but as far as I've read, I haven't noticed big complain and force closes after importing with Smart Switch... Maybe they where importing from a non Nougat Samsung.....
In my actual case, resetting device would be a real problem as I have a lot of apps and reinstalling them would mean to lose an entire day in doing the job.
If someone knows how to fix things, maybe cleaning things up or so, please reply.
If there's no solution, I think I'll do only a data backup with Helium and then go through reset and consequent Play Store install of all apps list previously saved on AppBrain so to have the complete list already set...but it's still a huge work!!
Sent using Tapatalk

2 s8's here and neither have crashed once yet. Do a factory reset, and install all your apps manually from the play store and be done with crashes.

JaeMelo said:
2 s8's here and neither have crashed once yet. Do a factory reset, and install all your apps manually from the play store and be done with crashes.
Click to expand...
Click to collapse
I've had my s8 6 days and only once have I had to Reboot due to crashing. And it was apple music crashing one that I use a lot

callumbr1 said:
I've had my s8 6 days and only once have I had to Reboot due to crashing. And it was apple music crashing one that I use a lot
Click to expand...
Click to collapse
Your crash seems to be isolated to one app. An app that I wouldn't be too surprised is crashing. The OP on the other hand post would seem to suggest he's expierencing crashes from multiple apps.

Serious WhatsApp Problems

Good evening XDA-Community,
I just bought an Galaxy S7 Edge and at the beginning I was really satisfied by the device.
Until WhatsApp began to crash ...
It started without a reason, that WhatsApp instantly crashes when I try to open up the home menu, where all the chats are.
I am able to answer a incoming message on the notification bar but when I try to open up the app itself it crashes.
At first I thought it would be a problem with the newest version of WhatsApp or something but I installed an older one and it crashed again.
(And yes I cleaned the whole Whatsapp Folder and cleared the cache before installing the old version of WA).
It is really annoying.
Did anyone had this problem before and maybe have a solution for it.
Thanks in advance!

No notifications and other problems with my Nubia Z17

Hello. I recently bought the Nubia Z17, really really happy with it. But there is issues with it which I have tried to solve but haven't suceeded.
The biggest issue:
I do not get notifications constantly, just sometimes. Snapchat, Messenger and Facebook pops up when they want to, but its very rare. Gmail never pops up, and never syncs in the background. I have tried to fix this by changing the settings in the NeoSafe app, but it doesnt want to work.
An annoying issue:
Also, a problem that happens when the phone gets cold. It feels like its pressing the left button by it self, the ''open app-drawer'' pops upp all the time and when i press it down it pops up again. I live in Sweden, and its currently only -5 outside, and China have that weather too, so why is it a problem?
An issue which I can't understand:
Also, I sometimes having trouble downloading apps from Play Store, I have tried to solve this and it is mostly solved by removing cache from the app, but same thing keeps happing after a while.
Anyone got any tips or solutions? I think I have the chinese rom with google services installed. Works great overall, fast, smooth and nice screen. I would like to avoid flash another rom into it or restore it.
Thanks.

i got the same problem on my z17s.... i have to let the app opened in multitask to have the notification, lucky i have 6gb of ram....i tried with neosafe and app settings but still the same...

if you have your phone rooted you can convert the apps (WhatsApp ...) as Systemapp. I did it with LuckyPatcher. With Titaniumbackup works that too. But I have had problems that the app was gone.
Give it a try

Here the same problem with my Z17s ... also tried to enable the apps in the "performance mode" in the power management, also no luck for some apps (although whatsapp works fine).

NubiaZ17 said:
Hello. I recently bought the Nubia Z17, really really happy with it. But there is issues with it which I have tried to solve but haven't suceeded.
The biggest issue:
I do not get notifications constantly, just sometimes. Snapchat, Messenger and Facebook pops up when they want to, but its very rare. Gmail never pops up, and never syncs in the background. I have tried to fix this by changing the settings in the NeoSafe app, but it doesnt want to work.
An annoying issue:
Also, a problem that happens when the phone gets cold. It feels like its pressing the left button by it self, the ''open app-drawer'' pops upp all the time and when i press it down it pops up again. I live in Sweden, and its currently only -5 outside, and China have that weather too, so why is it a problem?
An issue which I can't understand:
Also, I sometimes having trouble downloading apps from Play Store, I have tried to solve this and it is mostly solved by removing cache from the app, but same thing keeps happing after a while.
Anyone got any tips or solutions? I think I have the chinese rom with google services installed. Works great overall, fast, smooth and nice screen. I would like to avoid flash another rom into it or restore it.
Thanks.
Click to expand...
Click to collapse
ı have
more problems than you. keep auto reboot. .. thıs phone ıs builshitt. ı give ıt away to my 3 age son for broke ıt LOL. ı will never ever buy nubia ın my life . Lg and samsung ıs the best

same problem....
Hi, I also recently got my z17, I was very excited to finally have a "flagship" phone. I encounter the same problem. I have tried everything said here, but what I did kinda worked. So I did a factory reset. Once reset and log in in the google app 1st, and then the play store, I downloaded the apps, but before opening the apps for the 1st time I went directly into the permissions section in settings and allow just about everything, I did the power performance and the network performance, then I opened the apps and I went into the apps settings to allow notifications. Like I said, it kinda work. I don't get FB notifications as often, but I do get gmail.
I had thought that it was a restriction of background data, but apparently is not.
Now, I cannot sync my google calendar with my gmail account in the phone. When I download the app and I open it it has a [email protected] account...and that is not me, I cant change it or anything. Do you know how to fix it?

Check if you have Neo Safe or something named like that. It acts as a security manager for your device. Its also able to block notifications. I think I changed some settings there and then it started to work.