Database Users

Anyone from Europe sent the N1 for repairs?

Hey guys.
I've previously posted here that my N1 has some rebooting issues. It turns out its a hardware issue and i would like to send it for repairs.
I have contacted HTC using the support phone number but it turns out the number is not allocated. After sending 2 emails to them i haven't received any reply.
The phone was bought from the US and shipped to a person in UK which than sent it to me in Romania. I have the bill and everything since the package was never opened.
Has anyone from Europe managed to send it for repairs to US and if yes, how?
Thanks.

You should be able to send the phone to HTC UK instead, bit closer.
I've sent mine there and it was easy, but then I am UK based.

sent mine to uk from sweden. got it back 10days later. swap even though bootloader was unlocked. great service only had to pay shipping 1 way

bevan1971 said:
sent mine to uk from sweden. got it back 10days later. swap even though bootloader was unlocked. great service only had to pay shipping 1 way
Click to expand...
Click to collapse
hey bevan, what was the problem on your nexus?
i just sent mine to the UK because of dust under the left corner.
when i bought it, it was perfect, no clicking sound, no dust. fast forward 2 months, I decided to unlock the bootloader since everything was good.
10 days after that.. clicking sound and lots of dust.
im bricking it waiting for HTC to come back to me now.

I've talked to HTC this morning. They don't want to help. They say i should call an US number which will result in an enormous bill. So that's it. I'm stuck with it. This is my last HTC phone. I'm changing it. I'm very pissed off. Its not the first time HTC's customer service is this bad.

the screen was not flush. sunk in a little on the right handside.

sorry to here that. strange they dont want to help. I wouldn't give up sp easy though. sure you could get this sorted. good luck

Can you not get it back to the person in the UK who shipped it to you? I'm sure they'd have no trouble sorting it.

lorin.bute said:
I've talked to HTC this morning. They don't want to help. They say i should call an US number which will result in an enormous bill. So that's it. I'm stuck with it. This is my last HTC phone. I'm changing it. I'm very pissed off. Its not the first time HTC's customer service is this bad.
Click to expand...
Click to collapse
call the UK number instead.
I had no problem getting mine accepted from Ireland.

I saw a guy on another forum, that got his nexus succesfully repaired even though he lives in Denmark, i dont remember if he got it from the UK or the US, but he called HTC Denmark, they then called HTC UK and they fixed a adress he should send it to in the UK, and they repaired it for him.
So try to contact your local HTC, that might help.

lorin.bute said:
Hey guys.
I've previously posted here that my N1 has some rebooting issues. It turns out its a hardware issue and i would like to send it for repairs.
I have contacted HTC using the support phone number but it turns out the number is not allocated. After sending 2 emails to them i haven't received any reply.
The phone was bought from the US and shipped to a person in UK which than sent it to me in Romania. I have the bill and everything since the package was never opened.
Has anyone from Europe managed to send it for repairs to US and if yes, how?
Thanks.
Click to expand...
Click to collapse
You should be able to send to UK repair or send it to the person that shipped to you and get it repaired. I live in UK & sent mine in for repair( Charging Problem), it got it back 5 days of receipt.

The USA HTC Service department and HTC Europe all pointed me to a phone number in the US. I told them i can't call because of the international call rates and they told me there's nothing they can do. I'm stuck.
They told me to ask a friend in the States to call for me. I don't have such a friend. Oh well, the phone is usable for now, but its sucks when it reboots when you need it the most.

martinsolsen said:
I saw a guy on another forum, that got his nexus succesfully repaired even though he lives in Denmark, i dont remember if he got it from the UK or the US, but he called HTC Denmark, they then called HTC UK and they fixed a adress he should send it to in the UK, and they repaired it for him.
So try to contact your local HTC, that might help.
Click to expand...
Click to collapse
I tried contacting my local HTC Office/Service and the number does not exist.
On htc's support page the number for Romania is incorrect. I got so pissed off when i noticed that. But i cooled down by now.

HTC warrenty. Should I do it?

Hey!
The camera on my Nexus One has stopped working, and its clearly a hardware error.
The thing is; I live in Norway. I bought this phone in the states, since its not available in Norway.
So I contacted the HTC support in Norway, and they transfeered me to HTC UK. After talking to the guy, I will recieve an adress, where I have to send the phone, at my expense. Once they recieve it, they will send me a bill for the return cost. After that is payed, they will fix and send back my phone.
Is it worth it? How do I know that they will cover it from the warrenty, and how long will this take?
Any input, is appreciated
EDIT: The HBOOT thing is unlocked.

Is it worth it depends in the cost of the shipping. They tell you shortly after they receive it whether it's covered or not, they're pretty quick.

Shipping the phone to them is about 30 GBP. and the HBOOT is unlocked :/

Rusty! said:
Is it worth it depends in the cost of the shipping. They tell you shortly after they receive it whether it's covered or not, they're pretty quick.
Click to expand...
Click to collapse
Sorry to hijack the thread but do they charge out the arse for having parts fixed? I'm weighing up fixing my power button myself or sending it to them. (Previously opened so I doubt i'll get it fixed under warranty).

unlocked or not.. i had my nexus one power button broken. sent it to them unlocked and rooted and they sent me replacement. I had no problems from htc at all. the only thing i had to pay for was the camera, it was cracked by me, they charged me $60.00 us.

I think I will send it in. Worst case, I will lose £60, and get the phone back with a non working camera. (Ofcourse, that is if it doesnt get lost in the mail)
Should I go back to stock room, or do anything else before i send it in? And should I use the original box the phone came with?

My N1 had random restart/overheating issues and I sent it in with clockworkmod clearly installed, though I did install stock + factory reset before I sent it. I had no issues with the process and didn't have to pay a dime.
whether it's worthwhile is up to you, at worst they will charge you 200 USD to replace the main board but I doubt that will happen.

They were very reasonable when I cracked my screen. $55 including shipping is all it cost me.

Just called HTC again, because they got the wrong contact information on me. This time they told me that they will pick up the phone from my home, instead of me paying for the shipment. Very impressed so far

haltemien said:
Hey!
The camera on my Nexus One has stopped working, and its clearly a hardware error.
The thing is; I live in Norway. I bought this phone in the states, since its not available in Norway.
So I contacted the HTC support in Norway, and they transfeered me to HTC UK. After talking to the guy, I will recieve an adress, where I have to send the phone, at my expense. Once they recieve it, they will send me a bill for the return cost. After that is payed, they will fix and send back my phone.
Click to expand...
Click to collapse
I live in Austria - and my powerbutton was not working so i called the support and they told me that the repair is free as it is warranty and i only have to pay the mail to the UK - not the return.
haltemien said:
Is it worth it? How do I know that they will cover it from the warrenty, and how long will this take?
Click to expand...
Click to collapse
In my case: I send the phone to UK on 18.November - they received it on 22.Nov, and until now its not returned! (but they told me that a wrong ticket on their side was the problem)... ;-)
haltemien said:
Any input, is appreciated
EDIT: The HBOOT thing is unlocked.
Click to expand...
Click to collapse
My Phone was also unlocked...

I live in Sweden, my speaker was loos. I mailed HTC and got the ticket, paid for a recommended "bubble" envelope at the post office. Costed me 130 SEK(10 USD). Putted the phone without the battery, sim-card,SD-card and back case and the ticket around it. 10 days later i`ve got the phone back. New speaker and they even changed the receiver on it.
The phone was used when i`ve bought it so i got it without a recit and i`v got a Cyanogenmod on the phone. HTC putted the original rom back and locked it.
No questions asked.
HTC 4life!

I also had a good experience with HTC UK. My N1's power button stopped working and I had to sent it to UK because I bought it from USA instead of waiting for N1 launch in Spain with Vodafone.
It took 2 weeks: 3 days travelling to UK, 4 working days in HTC Repairing Center and 4 days travelling back to Spain (there were huge snows on it's way, it should have been faster because they sent it back with UPS -probably 2 days-).
Good luck,
PS: Don't send it in the original box, you might don't see it again!

[Q] Warranty of a nexus 4 that was buy out of play store

Hello there, i have a (maybe silly) question,nexus 4 is out of stock in Google Play Store and google not saying nothing about when they are going to have, i was thinking of buying the phone at ebay,but i'm afraid about de warranty because i readed about people that have problems with their phones,so my question is.
Even if i buy the phone in ebay the phone is covered by the warranty of google? or not?

thecj said:
Hello there, i have a (maybe silly) question,nexus 4 is out of stock in Google Play Store and google not saying nothing about when they are going to have, i was thinking of buying the phone at ebay,but i'm afraid about de warranty because i readed about people that have problems with their phones,so my question is.
Even if i buy the phone in ebay the phone is covered by the warranty of google? or not?
Click to expand...
Click to collapse
I dont think so :/ For it to be covered by google, it needs to be bought from the play store.

Buy from someone you know and have contact.
If you but from ebay u will have tons of warranty issues. With the aggravating circumstance of having paid much more.
At least from some Warranty credential store.

pack21 said:
Buy from someone you know and have contact.
If you but from ebay u will have tons of warranty issues. With the aggravating circumstance of having paid much more.
At least from some Warranty credential store.
Click to expand...
Click to collapse
What about tmobile?

thecj said:
What about tmobile?
Click to expand...
Click to collapse
No problem. You will have your warranty insured by Tmobile agreements.
with playstore, warranty is only for owner account, not for 2 hand invoice owner.

Someone on this forum is having his/hers replaced even though they bought on ebay. Link:http://forum.xda-developers.com/showpost.php?p=34314828&postcount=194

uh you need to get warranty on tmobile to have it they just don't give it when you buy it for more than 30 days i'm sure it's insured by google for atleast a year or LG under the manufacturers warranty

spacep0pe said:
Someone on this forum is having his/hers replaced even though they bought on ebay. Link:http://forum.xda-developers.com/showpost.php?p=34314828&postcount=194
Click to expand...
Click to collapse
these are good news thanks,i will buy one on ebay them,

thecj said:
these are good news thanks,i will buy one on ebay them,
Click to expand...
Click to collapse
But first PM the OP to know how did he do and what is needed to send as well.

pack21 said:
But first PM the OP to know how did he do and what is needed to send as well.
Click to expand...
Click to collapse
ok,i did send he/she a pm, i'm now waiting the response ..thanks for the help =)

thecj said:
ok,i did send he/she a pm, i'm now waiting the response ..thanks for the help =)
Click to expand...
Click to collapse
Did you figure it out?
I bought a Nexus 4 from craigslist for $550 on Friday cause I thought my play store order would take 3 weeks (was in limbo), but just yesterday, I got tracking number and it is being shipped today (they upgraded me to next day air). Now I'm thinking of selling the used Nexus I have for $450 (100 loss ) so that I can keep the one I purchased myself in order to avoid warranty issues. Will I have warranty issues if I keep the one I bought outside of the play store?

No Warranty Worries

I'm very close to pulling the trigger on purchasing the Z2 from never-msrp on eBay, but because it is an international item there is no warranty.
I realize a lot of people here have purchased in the US. Are you guys not worried about the no warranty?

rmd0311 said:
I'm very close to pulling the trigger on purchasing the Z2 from never-msrp on eBay, but because it is an international item there is no warranty.
I realize a lot of people here have purchased in the US. Are you guys not worried about the no warranty?
Click to expand...
Click to collapse
I'm not from USA but I also don't have warranty. In my point of view it depends on your luck. I've already bought 3 phones without warranty and everything worked as it should. But on the other hand my friend had to repair his phone 2 times. It's always risky...

Where are you getting no warranty from? It comes with a 2 year warranty, granted you will need to contact the region you got it from for service. Although Sony USA told me that its covered by them too, but they can't service it because they don't have parts yet. I'm having to send mine to Taiwan for an issue. But there's definitely coverage.

Ruku1994 said:
I'm not from USA but I also don't have warranty. In my point of view it depends on your luck. I've already bought 3 phones without warranty and everything worked as it should. But on the other hand my friend had to repair his phone 2 times. It's always risky...
Click to expand...
Click to collapse
By a SquareTrade warranty!

I plan on buying from never-msrp on ebay... Seems like a lot of people here have purchased from them/her. Warranty from Japan is fine by me, will just be a ***** to send, plus it will be in the US soon. So maybe Sony USA does cover when it makes it here.,
Thanks @hanano17

Has anyone on XDA had warrenty?
But seriously if it's worrying you that much you have 2 choices, buy the phone from your own region, or you can buy insurance for the phone, bearing in mind if you had to claim on the insurance you would need to pay an excess on any claim.
Sent from my D6503 using Tapatalk

Lol Good One
Sent from my D6502 using XDA Premium 4 mobile app

(UK) Display Issues... returning under warranty?

Hi, had this phone since it first came out. Today I started to get pink & green streaks on my screen as well as a lot of overheating.
I want to send it back under warranty, but I know they ask for invoice or sales slip confirmation on the warranty card... I don't have either of those, but given that I bought this directly from Samsung, will I be ok?
Also, is it better to get it sent back to Samsung or to take it into a service centre?
Never had to get a phone fixed before so I'm gutted! ?
Many thanks for any help!

I recently returned my phone to Samsung UK. I also bought my S7 direct from Samsung. I didn't need any proof of purchase when returning the phone.
They paid for a pick up of the phone and it was back again 5 days later.
The standard and service of the centres varies. I would send it back.

bus_ter said:
I recently returned my phone to Samsung UK. I also bought my S7 direct from Samsung. I didn't need any proof of purchase when returning the phone.
They paid for a pick up of the phone and it was back again 5 days later.
The standard and service of the centres varies. I would send it back.
Click to expand...
Click to collapse
Thanks for the reply bus_ter! I'll probably just send it back then.
Could you tell me how you contacted them in order to start the return process?
Many thanks!

Actually the online chat/support feature on the website. There was a 40 minute wait to be connected!