I think I'm missing a setting somewhere, I seem to have found only on or off setting for screen on during calls?? settings/my device/calls/ "Turn off screen during calls".
There has to be a proximity setting that turns the screen on when you pull the phone away from your ear, heck we used to be able to fine tune the proximity sensor... Am I missing a setting somewhere??
I have my proximity sensor enabled so that it turns the screen off during calls, and it turns on the screen as I bring it away from my ear. Did it just fine as I needed to use the keypad to get through an automated menu earlier today. Screen lit up as soon as I took it away from my ear.
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johnus said:
I have my proximity sensor enabled so that it turns the screen off during calls, and it turns on the screen as I bring it away from my ear. Did it just fine as I needed to use the keypad to get through an automated menu earlier today. Screen lit up as soon as I took it away from my ear.
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Click to collapse
For some strange reason mine doesn't.. curious, do you have a case on you GS4?
Mine's just the opposite, the only annoying thing I have found with my GS4, the phone turns the screen on if it is a millimeter from my ear.
Captpt said:
For some strange reason mine doesn't.. curious, do you have a case on you GS4?
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Click to collapse
Yes, I do. It works fine with and without the case.
Captpt said:
For some strange reason mine doesn't.. curious, do you have a case on you GS4?
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Click to collapse
What case do you have on yours? Mine didn't work with my otterbox (awaiting warranty replacement on that now) but works fine with my seidio convert.
jacob.alberty said:
What case do you have on yours? Mine didn't work with my otterbox (awaiting warranty replacement on that now) but works fine with my seidio convert.
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Click to collapse
Well its a defective proximity sensor..Replacement will be here Monday...
Related
My HD2 has just dev. this new prob. everytime i dial a number the screen goes off even before i hold it next to my ear, the only way for me to know even if i'm dialling the correct number is to press the 'home' button...also the proximity sensor dosent work since this has happened....any ideas??..
P:S i tried rebooting the phone more than ones this does not help.
Isn't that the proximity sensor doing what it's supposed to?
no...the screen goes off before i put the phone next to my ear...plus the screen dosent go off when i actually do have it next to my ear.
SreePillai said:
no...the screen goes off before i put the phone next to my ear...plus the screen dosent go off when i actually do have it next to my ear.
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Click to collapse
i've figured this one out myself guys..the 'HTC' screen protector was playing up my proximity sensor...it's working fine since i've cut that bit out.
SreePillai said:
i've figured this one out myself guys..the 'HTC' screen protector was playing up my proximity sensor...it's working fine since i've cut that bit out.
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Click to collapse
haha only now do i understand why the zagg invisibleshield for the hd2 screen does not include one small part of the screen... it's the proximitysensor ofcourse ><.
After two weeks testing I found out that the original screen protector with the two holes for the sensor makes the problems!!!
thake the screen protector out or cut it and the proximity sensor will work perfect.
Kochavy
Hi guys,
I dont know if this has already been discussed or if anybody has had the same problem,
The proximity sensor that is supposed to turn off the display while in call only works when i make a call. If i am receiving a call then the display stays on and i end up ending the call accidently will my cheek.
I was wondering if there is a fix or app to sort this out. I am looking for something that purely sorts this problem out and dont really want any other features etc.
Many thanks,
Loz
I cannot replicate this problem. The sensor on my HD2 works perfectly on incoming calls.
no offences but i am sort of hoping others have this problem so im not the only one lol strength in numbers and all that...
can anyone relate to the problem i have, i have searched the settings time amd time again looking for proximity settings to see if it has been disable or something
please help!
hi guys,
i am still having problems with the proximity sensor when i receive a call, can anyone help????????
thanks
There has been a few posts like this in the past, but AFAIK no-one has posted a solution or reason for it happening. I've never had any problems with the proximity sensor on my handset so can't help any either, but I would guess it has something to do with using a screen-protector or possibly the screen being full of smudges right around the sensor.
thanks for the reply
i dont think it is the screen protector im using because it works whenever i make a call, its just when receiving a call it doesnt turn off the display!
does anyone no if there is a fix or reg edit i could do to get it working again?????
bluearmyb said:
thanks for the reply
i dont think it is the screen protector im using because it works whenever i make a call, its just when receiving a call it doesnt turn off the display!
does anyone no if there is a fix or reg edit i could do to get it working again?????
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Click to collapse
Hello,
I have the same bug and I post it yesterday, the screen off when I make a call and stay on when I am getting a call.
My Rom is 1.48.405 from UK, and I have screen protection from HTC with small hole on the sensors.
also when I making a call the screen off but need to turn on when you take the phone far from your head, sometimes it is heppens but sometimes not.
kochavy
When I bought the phone it was 1.43.405 and I upgraded it to 1.48.405.
maybe this is the problem!!
kochavy
just a innocent fact.
I had noticed that when starting to make a phone call the prox. sensor turns off the display but when the connection is made (the fuzzy noise and the first beep) the displays turns on. To reactivate the prox. sens i have to move the phone from my ear and then approach it again (please forgive my bad english) and the display turn off as designed. This issue can lead to the idea that the sensor is broken or malfunction.
I hope it helped
kochavy said:
Hello,
I have the same bug and I post it yesterday, the screen off when I make a call and stay on when I am getting a call.
My Rom is 1.48.405 from UK, and I have screen protection from HTC with small hole on the sensors.
also when I making a call the screen off but need to turn on when you take the phone far from your head, sometimes it is heppens but sometimes not.
kochavy
Click to expand...
Click to collapse
yeah it sounds the exact same problem. i have the exact same rom (1.48.405 from uk) and screen protector from htc. startin to become a big problem coz i keep ending calls accidently
hopefully can fine a solution
bluearmyb said:
yeah it sounds the exact same problem. i have the exact same rom (1.48.405 from uk) and screen protector from htc. startin to become a big problem coz i keep ending calls accidently
hopefully can fine a solution
Click to expand...
Click to collapse
Where did you buy it? mine from Israel.
vi_rus said:
just a innocent fact.
I had noticed that when starting to make a phone call the prox. sensor turns off the display but when the connection is made (the fuzzy noise and the first beep) the displays turns on. To reactivate the prox. sens i have to move the phone from my ear and then approach it again (please forgive my bad english) and the display turn off as designed. This issue can lead to the idea that the sensor is broken or malfunction.
I hope it helped
Click to expand...
Click to collapse
thanks for the info.
when i make a call the screen turns off straight the way before i have even put the phone to my ear, and to turn the display on i have to press a hard key
i am startin to think it is a proxomity sensor malfunction so hoping for some kind of fix
kochavy said:
Where did you buy it? mine from Israel.
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Click to collapse
i got mind from the uk, did you have the problem before you upgraded rom?
How do you turn it off? what is hard key?
what are you doing when you get a call?
kochavy
bluearmyb said:
i got mind from the uk, did you have the problem before you upgraded rom?
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Click to collapse
I dont know I just bought it and upgrade the same day.
Did you send mail to HTC?, I did but thay never send me mail back
kochavy said:
How do you turn it off? what is hard key?
what are you doing when you get a call?
kochavy
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Click to collapse
i dont no it does it automatically but not using the prox sensor, i usually press the back key to turn it back on but the it stays on
there is nothin i can do when i get a call the display always stays on
HTC havent got back to me so i was hoing some one on here would no wat to do!
may someone can help us out?
I will wait for Rom 1.66
yeah me too hopefully that will resolve our problem
ill be checking htc website constantly until the uk rom is released
After two weeks testing I found out that the original screen protector with the two holes for the sensor makes the problems!!!
thake the screen protector out or cut it and the proximity sensor will work perfect.
Kochavy
My nexus 4 Lollipop 5.1 Seems to have a problem when I make a call. I hit the phone symbol, select the number I want to call from my requent call list. I hit the dial button and make the call........ The problem comes when I go to end the call the screen goes black such that I can end the call. I just have a black screen........
Does anyone out there have any idea whats happening and what the fix may be?
Thanks for any help
Remove your screen protector.
Blacksmith5 said:
My nexus 4 Lollipop 5.1 Seems to have a problem when I make a call. I hit the phone symbol, select the number I want to call from my requent call list. I hit the dial button and make the call........ The problem comes when I go to end the call the screen goes black such that I can end the call. I just have a black screen........ Does anyone out there have any idea whats happening and what the fix may be? Thanks for any help
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Click to collapse
The screen is supposed to go black when you make a call--or, rather, when you place the phone to your ear. There is a "proximity detector" along the top edge of the screen, and it detects your ear when your ear gets close. The phone then turns off the screen sensors so that your ear or your cheek doesn't push any buttons while you are talking, and turns off the screen illumination for aesthetic reasons. However, the proximity detector is supposed to cause the screen to turn back on when you remove the phone from your ear. That isn't happening for you. When it didn't happen for me, I took it to the shop. The tech said the proximity detector was broken, and ordered a new one. But replacing the proximity detector didn't help. He finally disabled the sensor so that proximity was never detected. that worked.
This story does not have a happy ending for me. The phone worked for a couple of days. Then I tried to reboot, and it went in to a boot loop. None of the standard cures for a boot loop is helping me. I doubt if the two problems are connected.
Proximity sensor turns off screen when you put it to your ear to avoid your skin touching the "End call" button or something else
kbakalar said:
The screen is supposed to go black when you make a call--or, rather, when you place the phone to your ear. There is a "proximity detector" along the top edge of the screen, and it detects your ear when your ear gets close. The phone then turns off the screen sensors so that your ear or your cheek doesn't push any buttons while you are talking, and turns off the screen illumination for aesthetic reasons. However, the proximity detector is supposed to cause the screen to turn back on when you remove the phone from your ear. That isn't happening for you. When it didn't happen for me, I took it to the shop. The tech said the proximity detector was broken, and ordered a new one. But replacing the proximity detector didn't help. He finally disabled the sensor so that proximity was never detected. that worked.
This story does not have a happy ending for me. The phone worked for a couple of days. Then I tried to reboot, and it went in to a boot loop. None of the standard cures for a boot loop is helping me. I doubt if the two problems are connected.
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Click to collapse
Thanks for that info I had not thought about that... That may be cause of my problem.... I will have to figure out a solution
Thanks again
Didgeridoohan said:
Remove your screen protector.
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Click to collapse
I am not using a a "screen protector" But thanks for the input
Ok, was worth a shot...
Then you must likely have a faulty proximity sensor, as stated previously.
Download an app, like AndroSensor, and see what the output for the proximity sensor reads. When nothing is covering the sensor (top left corner) it should read 5 cm/2 inch, or something similar. If it reads 0, it's busted...
Didgeridoohan said:
Ok, was worth a shot...
Then you must likely have a faulty proximity sensor, as stated previously.
Download an app, like AndroSensor, and see what the output for the proximity sensor reads. When nothing is covering the sensor (top left corner) it should read 5 cm/2 inch, or something similar. If it reads 0, it's busted...
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Click to collapse
I did as you suggested and the results say 2" uncovered 0 when covered
Hmm... The plot thickens...
That means you have a working proximity sensor. No idea what it could be then.
Didgeridoohan said:
Hmm... The plot thickens...
That means you have a working proximity sensor. No idea what it could be then.
Click to expand...
Click to collapse
I'll keep looking for a solution.......... It's a pain especially if if I have to respond to a VM and hit a Number.......
Thanks again
I have the same issue. In my case, the proximity sensor may have been broken or blocked by dust.
My "temporary" solution is using the power button to disconnect calls. While using a Bluetooth headset, the screen can be turned on. I hope there is a better solution.
Man of La Mancha said:
I have the same issue. In my case, the proximity sensor may have been broken or blocked by dust.
My "temporary" solution is using the power button to disconnect calls. While using a Bluetooth headset, the screen can be turned on. I hope there is a better solution.
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Click to collapse
Yes I resetthings so I only have to hit the power button to end a call Thanks for all the help
Do your Nexus 6P screen go black during a call. Mine does on every call. My display settings is set for 1-minute. I call Huawei support. The lady says that the screen is suppose to go and stay off during a call. Never heard of that from a phone. You cannot respond or do anything during the call.
lskeys said:
Do your Nexus 6P screen go black during a call. Mine does on every call. My display settings is set for 1-minute. I call Huawei support. The lady says that the screen is suppose to go and stay off during a call. Never heard of that from a phone. You cannot respond or do anything during the call.
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Click to collapse
Lol - most, if not all do that!
But, it's supposed to come back on when moved away from your ear.
Standard behavior.
You have something blocking proximity sensor?
do you have a screen protector? if so, you need one that has the cut out for the proximity sensor.
happened to me. i thought it was a setting or my phone was defective. Found out it was a early production screen protector that didn't have the cut out for the proximity
lskeys said:
Do your Nexus 6P screen go black during a call. Mine does on every call. My display settings is set for 1-minute. I call Huawei support. The lady says that the screen is suppose to go and stay off during a call. Never heard of that from a phone. You cannot respond or do anything during the call.
Click to expand...
Click to collapse
I have this problem as well.
You must have a screen protector or tempered glass protector that covers the proximity sensor. The proximity sensor is under the top speaker on the right side bottom right corner. If you don't have a cut out there for the sensor, then that is why your screen is stuck black. If you have no screen protector, you have a real problem. I thought at first it was caused by google voice but after some google searches I seen that the culprit is my screen protector. I am leaving it on till my new one comes in a few days, but you can go to settings->accessibility-> and turn on hang up phone with power button.
TNS201 said:
I have this problem as well.
You must have a screen protector or tempered glass protector that covers the proximity sensor. The proximity sensor is under the top speaker on the right side bottom right corner. If you don't have a cut out there for the sensor, then that is why your screen is stuck black. If you have no screen protector, you have a real problem. I thought at first it was caused by google voice but after some google searches I seen that the culprit is my screen protector. I am leaving it on till my new one comes in a few days, but you can go to settings->accessibility-> and turn on hang up phone with power button.
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Click to collapse
The thing is that the phone turns black when I make a call or take a call. As soon as I am in a call. I cannot see the screen in a call or press a number or anything. Its all black. I do have a skinomi screensaver on. Cannot see a sensor anywhere. Are you getting a new phone or screen saver. BTW, I did a factory refresh of the phone. Still nothing. Do you think taking the screen saver off will help?
lskeys said:
The thing is that the phone turns black when I make a call or take a call. As soon as I am in a call. I cannot see the screen in a call or press a number or anything. Its all black. I do have a skinomi screensaver on. Cannot see a sensor anywhere. Are you getting a new phone or screen saver. BTW, I did a factory refresh of the phone. Still nothing. Do you think taking the screen saver off will help?
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Click to collapse
Yes if you have a screensaver on that's blocking the sensor it won't function correctly. A bunch of people are having these problems with screensavers glass and film ones.
notfaded1 said:
Yes if you have a screensaver on that's blocking the sensor it won't function correctly. A bunch of people are having these problems with screensavers glass and film ones.
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Click to collapse
I cut the top part of the screen saver off. Thanks, btw what kind of screen saver did you order?
lskeys said:
I cut the top part of the screen saver off. Thanks, btw what kind of screen saver did you order?
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Click to collapse
This is what I ordered
http://www.ebay.com/itm/201451006487
You can see where the sensor is below the top speaker bottom right corner
itstee said:
do you have a screen protector? if so, you need one that has the cut out for the proximity sensor.
happened to me. i thought it was a setting or my phone was defective. Found out it was a early production screen protector that didn't have the cut out for the proximity
Click to expand...
Click to collapse
But it's suspicious that the N5/N6 people are having this issue at or near the time Marshmallow was introduced.
https://productforums.google.com/forum/#!topic/nexus/oqh-V37hgDM
& one N6P member has sort of verified this:
http://forum.xda-developers.com/showpost.php?p=63693059&postcount=9
perveeus said:
But it's suspicious that the N5/N6 people are having this issue at or near the time Marshmallow was introduced.
https://productforums.google.com/forum/#!topic/nexus/oqh-V37hgDM
& one N6P member has sort of verified this:
http://forum.xda-developers.com/showpost.php?p=63693059&postcount=9
Click to expand...
Click to collapse
well i suggest removing the screen protector if you have one that covers the proximity sensor. worked for me and haven't experienced it yet
itstee said:
well i suggest removing the screen protector if you have one that covers the proximity sensor. worked for me and haven't experienced it yet
Click to expand...
Click to collapse
Yep_removed it last night.
Symptom was still there this AM.
Went away for one phone call.
Now back after sitting with no calls for a couple hours.
perveeus said:
Yep_removed it last night.
Symptom was still there this AM.
Went away for one phone call.
Now back after sitting with no calls for a couple hours.
Click to expand...
Click to collapse
that sucks..
itstee said:
that sucks..
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Click to collapse
Ha, right?!
But at least it is not me only and apparently symptomatic with numerous reports in that Google product support forum I posted above.
I had the issue removed the screen protector works fine now.
Sent from my Nexus 6P using Tapatalk
Install Google Fit.
...so who's got some of those "defective" screen protectors without sensor cut outs? Will be them from you for cheap!
None of the vendors have it in stock?
Well, I was able to see the screen for 5 calls. Now it's back to black as soon as call registers.
Really weird. Think Fit does somehow effect proximity sensor. Many 5 and 6 users (who only have black screen in call after upgrade to 6.0) are reporting that disabling Google Fit fixed their problems.
i'm so confused, so is it to install google fit or not?
Can't hurt to try. When I first installed it, my phone was working correctly. But that only lasted for 5 calls.
Not working for me, didn't try the phone call, the ambient display still disabled. So this is only a partial fix, not really useful.
Where is the proximity sensor on the the N6P?
perveeus said:
Where is the proximity sensor on the the N6P?
Click to expand...
Click to collapse
Right where that cut out on my screen protector is on the lower right hand side of the top speaker.
Thank you buddy! Just curious if you've run into the screen going black during calls? If you is it attributable to the screen protector?
perveeus said:
Thank you buddy! Just curious if you've run into the screen going black during calls? If you is it attributable to the screen protector?
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Click to collapse
I haven't had any problems with calls going black at all. My screen protector doesn't block the sensor so it works just fine.
Namuh said:
I haven't had any problems with calls going black at all. My screen protector doesn't block the sensor so it works just fine.
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Click to collapse
Appreciate the feedback. Just seems odd that it's affecting the Nexus 6 crew also.