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Hey Everyone,
I found this on the HTC Wiki and thought it was a good Idea.
I have been doing a lot of digging about this issue without any good results. I can't even find a timeline of when the problem will be resolved. There are plenty of poeple with complaints about the BT issue and everyone is calling, but there is nothing we can do but wait for Sprint and HTC...or is there???
If you haven't already, get the insurance plan on your phone, ($7.00 per month). Since the bluetooth is not working, the phone is faulty and needs to be replaced. Call Sprint and have them replace the phone. Keep doing this about once a month or so, always reporting bluetooth as the problem.
Maybe, if enough of us return these phones for replacements, Sprint, (or HTC), will realize just how much money they are loosing and fix the problem. We have been nice to Sprint and HTC long enough waiting for them to fix this problem at the leisure, it's time we force their hand.
These companies have to know that they can't release faulty products and expect us to just sit around and wait for them to fix their bugs.
I have also contacted my states Attorney General informing him of this problem and asked that he ban sales of the product in my state until the problem is resolved. I advise you all to do the same.
Maybe after we all take our own action, they will listen. Please repost this on every forum you are on to help spread the word.
Good Luck,
Fight the Fight
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Too bad insurance costs $50 each time they ship you a phone.. (unless you walk into the store and wait for an hour while they check out your phone..)
-mark
He's not saying to use the insurance. But more less the warrantee. There is two protections that come through the insurance, but I cant remember the name of the two. Equipment replacement and ____________________. The second one is where they try to fix your fone, free of charge.
ESRP, or in store repair.
Sprint and HTC are both aware of this issue I am sure, and this doesn';t just plague our devices. Going to the attorney general for something like this is just plain silly, and won't get you anywhere.
I also know you can only do 2 or 3 replacements per year with insurance. I highly don't recommend you waste any on an issue that is known, beings that a new or refurbished phone is going to have the exact same issue - and maybe more.
Maybe, if enough of us return these phones for replacements, Sprint, (or HTC), will realize just how much money they are loosing and fix the problem.
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troubel is its doubtful they will be losing any money, theyll probably give the returned phones a quick once over, call it "refurbished" and it send them out to the next person who exchanges one
WHAT IS THIS BLUETOOTH ISSUE? I'm not having any bluetooth issue, but I keep seeing this everywhere....but no descriptions of the issue....just the statement that there is one. What is the problem?
ebmorgan said:
WHAT IS THIS BLUETOOTH ISSUE? I'm not having any bluetooth issue, but I keep seeing this everywhere....but no descriptions of the issue....just the statement that there is one. What is the problem?
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yeah, i havent had one either, but granted all i use is a motorola s9 headset and ive beamed files a few times
my specific issue has to do with pairing my mogul with my bluetooth enabled deck in my car. The deck is unable to find the phone and when it occasionally does find the device, it won't pair. I've tried changing the registry edits to allow my phone to appear as a standard phone device, rather than a WM6 phone. Neither works.....
Sprint acknowledges that there is a problem and when i contact Pioneer (the manufacturer of my deck) they say that the deck is designed to be used with any bluetooth device.
for reference, my deck is the DEH-P980BT from pioneer.
http://www.pioneerelectronics.com/pna/v3/pg/product/details/0,,2076_310069882_291159553,00.html
The error I am experiencing and my customers as well is that when BlueTooth is turned on, the phone will freeze and needs to be reset. Pairing is no issue. What I've done is turn on the BlueTooth on only when I need it. Since I've started doing this I haven't reset my phone in over a month. It is annoying though and I wish a fix could be found.
My problem and many others is my voice cuts out for the other party sometime so much that they can't hear me at all, I turn off the BT headset and use the phone and they tell me now I can hear you very clearly. My voice tags rarly work with my headset too. The other day, I went to use my headset and it didn't work at all. I had to pair them backup.
-Polen
I also experience various Bluetooth related issues. I do not know whether HTC is responsible for faulty phone hardware or Microsoft for faulty Bluetooth software stack.
Below are the problems that I have seen.
Bluetooth stack occassionaly crashes during usage and requires restart through CommManager. Often times in the morning the stack is unresponsive or stopped from overnight crash.
Plantronics 655 Bluetooth headset ocassionally loses connection to headset and requires Bluetooth stack to be restarted on the phone.
Sometimes the Bluetooth stack is stuck and the headset can answer incoming calls but no incoming audio is heard, just outgoing mic.
When using Motorola S9 Bluetooth wireless stereo earphones using the A2DP Bluetooth profile sometimes the music from Windows Media Player 10 skips every few seconds with music playing for less than 1 second and 2-5 second dead air and again 1 second of music and dead air... Bluetooth stack needs to be restarted to correct this issue, afterwards often the problem is resolved, sometimes WMP 10 needs to be restarted also, and sometimes the phone needs a soft reset.
OnCourse GPS Bluetooth receiver over a Serial Port Bluetooth wireless connection sometimes does not connect to the phone, a restart of the Bluetooth stack is required, when using Google Maps 1.2.0.9+ or TomTom 6.50.
When using Motorola S9 Bluetooth wireless stereo earphones using the A2DP Bluetooth profile sometimes the music from Windows Media Player 10 skips every few seconds with music playing for less than 1 second and 2-5 second dead air and again 1 second of music and dead air
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i dont have this problem with my S9s
however sometimes i do get about half-second skip every 5-10 seconds, this only seems to happen when the phone gets particularly warm (like when im outisde on a hot day) and goes away on its own without having to restart BT, WMP or the phone itself
I have only experienced the audio fade with the S9 a few times and it gets resolved when I'm not too far from the phone.
But I have experienced it when talking with another party. It only seems to be on outgoing audio not incoming.
many said alltel rom fixes BT issue. is that true??? if so i am ready to load it up. thanks.
EDIT : Yes BT works with AllTel. Thanks Olipro
Hi,
I go into bluetooth and search for my devices on my Omnia 7 but it seems to be stuck on Searching when I try and search for my MW600. Anyone experienced anything similar?
So far I have tried it with a couple of different headphones from SE and Plantronics but still no joy...
Jag har precis samma problem som dig med samma headset plus att min hörlursingång verkar glappa
Exactly the same problem, bluetooth worked for about a month but the quality was terrible. As time went by it got harder to pair with the car and now it just sits there searching...
I have the same issue, struggling with a lot of Bluetooth problems at the moment. I also have a MW600!
I can get it to pair with the MW600 if I turn WiFi off. After pairing it seems to work fine with WiFi back on.
With various power cycles, entering and leaving flight mode etc. I can get it to see some devices. Can't get it to pair with my car kit though no matter what I do, and that's the only thing I really want to pair it with.
It seems to be a common issue with Samsung Omnia 7s and Focuses. There is a blog post that google finds where a guy took his phone back and swapped it for another one, which then worked with all the devices his original didn't. One of the commentors then declared that upgrading the firmware to JK1 also sorted the issue. I promptly did this, voiding any chance I had of taking the device back to get a new one. It didn't work, so I'm stuck. The commentor has since come back and said it didn't fix the issue. Thanks for that .
I have an MW600 and I use it with no problems at all. Works perfectly. I have it paired with both my Samsung Omnia 7 and my old Sony Ericsson W610i.
The first pairing took me a while (some pairing codes blah blah), but after that, it's been really smooth. Just switch on bluetooth and the MW600 and they are automatically connected.
Of course, the song name etc does not show up on MW600's display -- I think that's restricted to Sony phone (my old W610i does that perfectly!).
Hope this helps.
I believe based on other peoples experiences there is a Bluetooth hardware problem with early examples of the Omnia 7. You probably have a later one where everything is fixed.
Oh and the reason the MW600's display doesn't show any info is because WP7 only supports version 1.0 of the AVRCP profile, so track info is not transmitted. I've used the MW600 with my old HTC Diamond and Touch Pro2 and got the track info to display. I'm hoping the profile will be updated by Microsoft at some point.
Supported profiles: http://support.microsoft.com/kb/2449475
Well, I jsut got a new 16 GB version last week and I have bluetooth problems as well. even after Nodo they still exist. I have a Parrot Minislim kit and my phone will find it and try to connect. I enter the PIN and hit "done" . It then tries to connect but doesnt. AM bringing it to a service centre tomorrow and will see what they do there.
Update on Bluetooth
17-apg said:
Well, I jsut got a new 16 GB version last week and I have bluetooth problems as well. even after Nodo they still exist. I have a Parrot Minislim kit and my phone will find it and try to connect. I enter the PIN and hit "done" . It then tries to connect but doesnt. AM bringing it to a service centre tomorrow and will see what they do there.
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Well, I brought it to the Carphone Warehouse who are the service agents for Samsung and guess what , they cannot send it back for repair because they have no "PLU" in their system for this model citing that they do not offer it in their catalogue. They have told me this 2 weeks after I left in in with them. Now, I have got to get it back from them and send to Samsung myself. Like others here I must have an early model because it is doing the same things, sometimes connecting to my Parrot MiniSlim kit and sometimes not. I bought a 16GB version from Germany because I wanted an unbranded and unlocked version with this amount of memory.
HI, recently moved from iPhone4 to the Arc and love every bit of it...except the bluetooh pairing with my car's (Audi Q7 2G MMI) handsfree.
Pairing is intermittent and even when it's paired, the connection seems to drop off within seconds.
Does anyone else have the same problem especially with Audis?
Generally, they do that until the phone book transfers across - i know that's the case for the RNS-E. I have a RS4, did it all the time when I first got it with my Blackberry (had 2500 contacts). Just leave the car on accessory with the phone in the garage. I couldn't stand the dong noise everytime it connected disconnected.
Could be worse, I just got the AT&T branded Samsung Focus, it won't even connect with the bluetooth in my Audi or my wife's RR.
OliverOllie said:
Generally, they do that until the phone book transfers across - i know that's the case for the RNS-E. I have a RS4, did it all the time when I first got it with my Blackberry (had 2500 contacts). Just leave the car on accessory with the phone in the garage. I couldn't stand the dong noise everytime it connected disconnected.
Could be worse, I just got the AT&T branded Samsung Focus, it won't even connect with the bluetooth in my Audi or my wife's RR.
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Thanks for the reply mate. When I did manage to pair them up, I could see all my contacts on the MMI's display previously. It's only recently that thsi connect/disconnect issue happened and it has certainly gotten worse today where I couldn't even hold a pair for more than 5 seconds.....
In that case - no idea.
Try deleting it on the phone and pairing again? Seems like a strange one.
OliverOllie said:
In that case - no idea.
Try deleting it on the phone and pairing again? Seems like a strange one.
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Did that as well. Tried restarting, deleting and repairing - still no joy.
may have to flash my phone and try again as a last resort....sigh...
have you tried contacting Audi to see if there is a firmware update for the car?
There is a chance even of the car is brand new the software version the phone\ stereo system is using is a few years old.
Just a thought.
Eskimo427 said:
have you tried contacting Audi to see if there is a firmware update for the car?
There is a chance even of the car is brand new the software version the phone\ stereo system is using is a few years old.
Just a thought.
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hey thanks for the reply. Yeah thought about that too and that's an avenue which i may explore with audi.
having said that, the condition has improved somewhat...it's still intermittent but at leeast it's now 'stickier'. What I did was I uninstalled the last 5 applications that I put in prior to the this happening and it worked.
No idea why.
I've had my Z Force for about a week and a half. At first, everything was fine, but now, BT won't automatically connect to all of the trusted devices. It automatically connects to my BT speaker at work, but not the one at home or my Ford Sync.
I'd appreciate any thoughts.
Having an issue with it dropping the connection when paired with the LG Tone Platinum HBS-1100.
I have mine since Tues. Connected to 2014 Honda and Moto 360 and Moto sd 11 headphones. No issues I have noticed, especially in the car. It connects quicker and continues pandora quicker than any phone I have used previously with the car (LG G2, LG G3, Turbo 2). I will soon test with a Ford Sync 3 system, a vizio soundbar, and an ECOXGEAR speaker, and some ihome cheap headphones. Hopefully all goes well.
09 Ford with sync. Having issues as well. Don't have trusted devices set up because of the fingerprint reader, but I do have issues with automatically connecting, especially if I leave the source on Bluetooth audio when I turn the truck off. If I hit the phone button, it will usually reconnect. Don't have any issue with my moto 360 though.
I think it's a Ford sync problem. I have a 2015 fusion. Mine connects but it's delayed. Unfortunately the automotive radios are only designed for specific bt protocols. This is a problem with many car systems. My wife has the same problem with Dodge uconnect and the g5.
nexgen10 said:
I think it's a Ford sync problem. I have a 2015 fusion. Mine connects but it's delayed. Unfortunately the automotive radios are only designed for specific bt protocols. This is a problem with many car systems. My wife has the same problem with Dodge uconnect and the g5.
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But mine worked fine for the first week or 2. It also is a problem with my BT speaker.
Bluetooth Connection
The same thing was happening in my Subaru, so I went into the voice settings of the moto actions app. Once there, choose "Talk to Me" and then touch more options. Once I selected the "audio troubleshooting" button, my car bluetooth problems went away instantly. Maybe something to try if you haven't?
Yeah Ford doesn't have any options like that.
So, the simple fix was to go empty the Bluetooth Share cache. Seems like a simple idea, but I had never needed to do this on any other phone.
I'd had mine a while and one day I noticed my BT wouldn't connect to my speaker at work. So I tested it on all my devices and my Bluetooth doesn't work at all. It will not find any device at all. Yes I've made sure they're all on sync, search, find, whatever the option is. I've cleared cache, tried to dig deeper to find that there are no legitimate settings or options menus, no way to troubleshoot the issue. I even thought an update would fix it as I thought it had updated just before I noticed it not working. Well it's updated again and nope. Still no Bluetooth. I've given up. And to beat all, no damn headphone jack so I gotta remember to carry around my adapter to use an aux cord.
On Bluetooth people can hear me but I cannot hear them.
I have had my Moto Z force for a while now, and all of the sudden when I connect to any Bluetooth device I cannot hear anything when it comes to phone calls. All media works, and people can hear me. I have factory reset the phone to see if this fixes it... But it did not work. Anyone else have an idea or experience this issue?
Hi, I have the same problem, suddenly after upgrading to nougat, I can not detect the wi fi and bluetooth.
Let me lower your stock:
XT1650_GRIFFIN_VERIZON_7.0_NCLS25.86-11-4_cid2_subsidy-DEFAULT_regulatory-DEFAULT_CFC.xml
But I do not know how to flash
No thanks said:
I'd had mine a while and one day I noticed my BT wouldn't connect to my speaker at work. So I tested it on all my devices and my Bluetooth doesn't work at all. It will not find any device at all. Yes I've made sure they're all on sync, search, find, whatever the option is. I've cleared cache, tried to dig deeper to find that there are no legitimate settings or options menus, no way to troubleshoot the issue. I even thought an update would fix it as I thought it had updated just before I noticed it not working. Well it's updated again and nope. Still no Bluetooth. I've given up. And to beat all, no damn headphone jack so I gotta remember to carry around my adapter to use an aux cord.
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I have the same problem too 3 days ago. It stopped working randomly. I was running Nougat with December security patch. Tried hard resetting and nothing. Now I updated to the January security patch and I still have the same problem, even after doing another hard reset. Could this be a kernel glitch or a driver issue? Bluetooth says it's on but it won't find any device and I can't pair any device to it. I hope Motorola is looking to fix this because I am from Europe and can't send the device to warranty in the US .
TigerCourage said:
I have the same problem too 3 days ago. It stopped working randomly. I was running Nougat with December security patch. Tried hard resetting and nothing. Now I updated to the January security patch and I still have the same problem, even after doing another hard reset. Could this be a kernel glitch or a driver issue? Bluetooth says it's on but it won't find any device and I can't pair any device to it. I hope Motorola is looking to fix this because I am from Europe and can't send the device to warranty in the US .
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You can send it out, you just need a forwarding US address... You can do this if you do it with a middle-man https://www.shipito.com/ for example. might cost a little more for shipping, but it's an option that you have at least!
karendar said:
You can send it out, you just need a forwarding US address... You can do this if you do it with a middle-man https://www.shipito.com/ for example. might cost a little more for shipping, but it's an option that you have at least!
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Thank you so much! I'll send it to warranty in the end. Moto is going to completely replace it. I'll have a Z Play to play around with meanwhile and then I'll see wich one of the 2 I'll keep.
My Moto Z has a similar issue. I got my first unit last summer and had to return/replace it because the charger melted to the phone (but that's another story). With my new phone, I constantly have trouble connecting to BT. I can almost always connect eventually, but it's NEVER on the first try. I usually have to toggle BT off and on, force stop BT, or restart my phone. So my Bluetooth isn't quite 100% useless, but it's a huge inconvenience any time I need to connect to anything.
Also fyi this is not related to the Ford issue--I'm connecting to headphones and speakers.
Bluetooth on G5
I can't connect to the handsfree on Mitsubishi Mirage
I'm having the same issue. All Bluetooth devices just quit. Headphones, Watch, Car adapter. Everything. I've reset my phone and nothing. Anyone had any success with any fix?
[Update] I think there may be something up because I mentioned it to the customer rep and they immediately said I need to send it in.
Cwcowart said:
I have had my Moto Z force for a while now, and all of the sudden when I connect to any Bluetooth device I cannot hear anything when it comes to phone calls. All media works, and people can hear me. I have factory reset the phone to see if this fixes it... But it did not work. Anyone else have an idea or experience this issue?
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Same issue for me.
My Bluetooth is very problematic too. Whenever I connect to car device it just auto-disconnects. FIX THIS PLEASE LENOVO!!!
Is anybody having experiencing Bluetooth issues when streaming music or phone calls to your car radio or portable speakers? This seems to be a major problem with many people on the Sprint variant of this device and I wanted to know if any of the AT&T folks are facing any similar issues..
none here, I use my Samsung level BT speaker and it works fine. im on the 930fd model tho.
I was having the issue when I was with Sprint. I switched to At&t a week later and I haven't had the issue since. I'm not sure if it was Sprint related or device related. I got my wife the Note 7 on AT&T too and there have been no issues.
I reset all my network settings on the Sprint version though and it did seem to help quite a bit.
i use a bluetooth headset and the bluetooth in my car every day with no issues.
my ATT note 7 rooted with spirit firmware lost its paired device log every time its rebooted, forcing me to pair it with my car again every a few days.
No problems connecting and staying connected to a Subaru STi '17 stock system (starlink) and a pioneer aftermarket one.
I've had horrible issues with the note7. Twice. First when I moved from a note4 and then again when I moved from the AT&T-provided S7 interim device back to the non-exploding version of the note7. Whatever Samsung changed bluetooth-wise between the S7 and note7 has made it completely useless in several situations.
A few examples:
Witti Designs' Beddi alarm clock is displayed in the Beddi app but will not completely pair.
Automatic v2 adapter had to about stand on my head to get it paired (multiple resets, unplug / plug adapter, etc)
Plantronics Voyager Legend Call quality is completely worthless.
All three devices worked flawlessly with the Note4 and the interim S7. I could list more craptastic behavior but I think that suffices to prove my point.