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I've been having this issue for a month or so now. I've tried hard resets, various ROM's, etc. It's intermittent, and I have not been able to establish any sort of pattern. As you can imagine, this is frustrating.
I'm on Sprint, and am under contract for 9 lines until February 2010. I am to the point that I want a different phone, but I need to have email. I do not want a Touch and I'm not too psyched about going back to a Blackberry.
Does anyone have any suggestions to fix this problem, or for a different phone that I can use on Sprint's network? (I have to retain email functionality)
I'm not sure if this is what you are talking about, but I have a similar problem. I am running the same ROM as you (DCD 2.3.2) as well as Radio 3.27, but I am on Verizon's network.
I use S2U2 to lock my device, and occasionally when I receive a phone call I am not able to answer it. The caller ID feature does not work with these instances and all I see is my Today screen while my phone is ringing. The left soft key says "call status" but I have no way of answering, nor seeing who it is that is calling. This is quite frustrating/annoying and I have tried many different combinations in the settings (power suspend on/off, direct draw on/off, etc.) to no avail.
jhendrickson said:
I've been having this issue for a month or so now. I've tried hard resets, various ROM's, etc. It's intermittent, and I have not been able to establish any sort of pattern. As you can imagine, this is frustrating.
I'm on Sprint, and am under contract for 9 lines until February 2010. I am to the point that I want a different phone, but I need to have email. I do not want a Touch and I'm not too psyched about going back to a Blackberry.
Does anyone have any suggestions to fix this problem, or for a different phone that I can use on Sprint's network? (I have to retain email functionality)
Click to expand...
Click to collapse
Standard testing protocol...load the OEM 3.35 package, do not install other applications or tweaks, see if you still have the problem. If not, install applications or tweaks one at a time, waiting sufficient time to determine if the problem reoccurs, and when it does you have isolated the cause.
There are a couple of threads on this from a few weeks ago, we started trying to figure out which application was causing it but the threads fizzled...
The app that it looked like was at fault was Advanced Config, but it hasn't been confirmed - do you have it installed?
As of right now I'm running the newest stock ROM and still have the problem.
I have no applications installed.
I've been doing IT work for 10 years but can't nail down any source of this issue via my own experiences or through searching. I am stumped.
jhendrickson said:
As of right now I'm running the newest stock ROM and still have the problem.
I have no applications installed.
I've been doing IT work for 10 years but can't nail down any source of this issue via my own experiences or through searching. I am stumped.
Click to expand...
Click to collapse
If you have the problem with the stock ROM with no tweaks or added applications, maybe it is a hardware problem. Try getting Sprint to exchange the equipment under the warranty.
Anyone have a solution to this? I had Adv Config, and removed it, but the problem persists. I have progressively begun to remove the last installed programs, resetting each time, but it does not seem to help. I would do a hard reset, but I did not back up all of my info yet. Any help would be appreciated.
Full Disclosure: I don't want to tick of the advconfig guys so I am saying this up front again... It's not confirmed that advconfig is the culprit, but so far, it's a very common factor.
Uninstalling the app didn't work for me either... had to hard reset (too the chance to load the latest DCD... 2.3.2 when I did it). You're going to have to save off what you need and then do that I am afraid.
jhendrickson said:
As of right now I'm running the newest stock ROM and still have the problem.
I have no applications installed.
I've been doing IT work for 10 years but can't nail down any source of this issue via my own experiences or through searching. I am stumped.
Click to expand...
Click to collapse
Take the phone to a Sprint store, they will give you a new one if you have the replacement insurance plan... I think is about $7 a month or so...
I had a friend that was having similar issues, and that is what he did.
He hasn't had the problem since (about 3 months)
Ok, so, I used Sprite backup and backed up my data, then did a hard reset, and of course the problem went away. After doing a restore the problem went away. After a little trouble shooting I narrowed it down to a program called "Bennec83 New Battery Icon (White)" . I have yet to put all my programs back in place that I removed (5 total), but I put this one back on, and the problem re-appeared, I removed it and the problem went away. If It starts to happen after I replace the other programs I will report back here.
that's interesting. I did not have that program installed when I had the issue. perhaps there is a certain combination of registry settings or DLL files or something else that causes this (I am no where near smart enough when it comes to these thing to be able to speak with authority on them).
I hope someone can eventually figure this out once and for all, though my phone still works great after my hard reset a few weeks ago.
Just for the sake of it I put Advan Config back on my phone and what do you know, the issue returned again with that program too. I am guessing that these programs aren't playing nice with one/some of the other programs that I have installed as well, but I am no authority either.
My problem is intermittent. Sometimes after a hard reset or a fresh flash it is fine for a while. Sometimes it's a day or two, sometimes it is fine for 2 or 3 calls and then goes back to the usual. Have to press and hold the green phone for it to answer.
This is happening on stock and custom roms. I do not have the insurance policy but what kind of warranty does the phone carry from the manufacturer?
All Sprint phones come with a one year warranty. Within that time you can take your phone to a Sprint store and they'll repair or replace it for free. If they replace it you'll almost certainly get a refurb. Also, any replacement you get will carry the balance of the original warranty or six months, whichever is longer.
Going by what you're describing I'd say you could get a replacement as long as the Sprint techs can replicate the issue. If you're having a spell where it's doing it for days at a time, try to get to a store ASAP so they know you're not crazy. Of course make sure you're on a stock Sprint ROM with no third party apps installed so they can't blame it on faulty software. Good luck.
My HD2 randomly turns off when it wants to. Theres no set command or application that causes this. Usually it turns off when I make a call. The screen will show I am calling someone, and sometimes I will get away with making a successful call but now its getting much more frequent where I am thinking I am talking to someone and I dont even know that the phone has turned off. It usually happens more when I am making the call and less when I receive the call.
The phone also turns off because of the slightest of heat building up. Using Co-pilot for more than 20mins will cause the battery to heat up. But its not just Co-pilot that causes it, sometimes if its just being used for relief from boredom and and browsing through pics and emails, then it heats up a little and that will be enough for it to turn off.
Everytime this has happened, the HD2 resets, comes to the home screen(where the time and network is shown) and then resets again. This will repeat 3 to 4 times and then it either freezes on the white HTC screen with the red writing at the bottom, or it will just freeze on one of these screens that appear turn by turn to get to the home screen. In this case, what I have to do, I have to physically take the battery out and then turn it back on.
I've tried finding solutions in this forum and for some other problems that people have experienced (not the same as mine, but slightly different), experts have said to perform a hard reset whereby it brings the phone back to the factory settings and everything is wiped off the phone. I have tried backing everything up but it wont let me back up my contacts. Using ActiveSync it says, I must need outlook contacts configured but I dont understand. Can someone please tell me how to back up my contacts.
All of these problems are giving me constant problems daily when I am using my phone and is putting this amazing HD2 to shame.
I forgot to mention, I have:
OS version: 5.2.21869 (21869.5.0.82)
manila 2.5.19211619.0
ROM version: 1.48.405.2 (71924) WWE
ROM date: 11/18/09
HI, did u find any solution for that? i am having same problem but no cure yet
khizerjalal said:
HI, did u find any solution for that? i am having same problem but no cure yet
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Click to collapse
no i havent had any reply yet.was hoping i would. i dont know how to bump this thread either.
similar problem here,
- on my unit resets and reset loops happen when battery temperature exceeds 31-32oC
(BattClock has option to display this info)
- hard reset / ROM re-flashing did not help
- someone on this forum suggested checking the battery connector pins on the unit - supposedly straitening them may help
_Dee_ said:
no i havent had any reply yet.was hoping i would. i dont know how to bump this thread either.
Click to expand...
Click to collapse
Dont know how to bump but I am BUMPing it like this so one of the experienced techies will read this and pass on some of their precious technological knowledge and shed some light.
Im having the same problems as well..... to the point i longer use the phone and switched back to my iphone. Im still hanging on to it and hope that android can be ported.... but man what a shame it could have been the ultimate phone.
I just phoned HTC yesterrday and asked them what they could do to help. I was told to do a hard reset (shock shock horror horror!) and see if it does anything. So after backing everything up and doing a hard reset I think my heart wanted to believe that this would fix the issue and so I performed the hard reset. Unfortunately right after, I had to use the phone to go somewhere and so I thought Id try using the co-pilot but before reaching that, it turned off.
I have been using it today and I still have those problems, its turned off randomly whenever it wants to. I have got away with making a couple of calls but that was because most of them have been incoming calls.
Plz technicians help me out....
Im thinking of calling htc and telling them to fix it, they said they could book it in?
i have same problem... randomly freez on startup screan or randomly resrat...
but i think if we never flash cooked rom, we havent this problems...
i think everybody who have same problems, have Europ hd2model with ramhack, and with lot of 3rd app.
so.. if somebody have solution plz make a thread...
coze i cant live with stock rom
ilijan said:
i have same problem... randomly freez on startup screan or randomly resrat...
but i think if we never flash cooked rom, we havent this problems...
i think everybody who have same problems, have Europ hd2model with ramhack, and with lot of 3rd app.
so.. if somebody have solution plz make a thread...
coze i cant live with stock rom
Click to expand...
Click to collapse
Not all pal , Im from the Philippines and the same thing is happening with my HD2. Right now, Im just charging it while the phone is off . I phoned HTC Philippines since it is still under warranty and they said, they will need to repair the phone since the problem was the main board as they said.(Once you experienced that the phone heats up even when not charging, they believe it needs repair).
Mine is currently in for a warranty repair for random reboots. Even when at night it was doing it. I'm on stock rom and have never used custom roms. Interesting that when I called support they asked if it had overheated. or if it did it more when overheating - so I think the two must be related as far as HTC are concerned.
Hi there,
I own a HTC HD2 for about 7 months now, using it A LOT. Flashing rom's like crazy and never had any problem.
Recently I've been on a holiday (Mexico, very humid), since then my HD2 is having issue's.
Keeps freezing, screen goes black and then in resets. Often I doesn't boot which means I have to pull out my battery to get it going again (sometimes I have to yank out the battery 3 or 4 times for it to boot again). And yes, of course I hardresetted, re-flashed etc for several times.
Seems a similair problem.
I also experienced that in some cases, my HD2 vibrate's 7 times in a row when trying to boot (like somekind of error message for the HTC technies). Can;t find anything about it on the web.
Any of you guys experienced this as well??
Well I had the same problem.
Got to the point when I had to go back and use my old HD
Took it back to the store and complained.
The guy from the store opened it up, straightened the pins on the battery and it works like new now
Oke, I tryed that also, but maybe they are not straight enough yet. I will look again I hope that's the problem
Hello,
Lately I have been unable to send or receive text messages that contain pictures or videos. The error message is always the same "National access coverage not available."
I called Verizon, on Thursday of last week (1-13), and the technician was unable to figure out the problem. He escalated it to the next level and said that someone would be contacting me in a day or 2. Well it's now Wednesday (1-19) of the following week and so far, nothing!
Has anyone else run into this problem? If so, what's the fix? Any help would be appreciated, especially since Verizon has been no help at all!
I'm using a Moto Droid2 ver, 2.3.2 Rooted and OC'd @ 2.25Ghz
Thanks,
Scott
Dial *228 and update your PRL.
silverfang77 said:
Dial *228 and update your PRL.
Click to expand...
Click to collapse
Thanks for the reply.
Unfortunately, it didn't work. I updated it waited the 15 minutes. When it didn't work I rebooted the phone figuring maybe it needed to be refreshed or something, (long time windows tech, reboot fixes everything!) but still nothing. Just that same message.
I get the exact same error when sending or receiving MMS 50 percent of the time with the first initial try... *228 does not fix this.. verizon cannot fix it either...
OK, got tired of waiting for Verizon to call back. On the phone with 2nd tier support now for about the last hour, so far nothing.
Mine started doing that on mms after using juice defender app and I had to do a factory reset to fix it.
OK, got finished with the Verizon tech, who was very helpful, but we still could not resolve the issue.
She removed and reloaded my data from the server, switched me to another IP address and did a few other behind the scenes things but nothing worked. She suggested doing the factory reset, but I'm ready to give up troubleshooting this issue yet. If all else fails, then I guess I will have no other option.
Since sending MM text's in not a huge part of what I use my phone for, I may just wait for the next release of the software and hope that fixes it.
In the mean time I'll just keep playing with settings and searching Google and the message boards in the hope that someone can come up with a fix that doesn't involve having to wipe it.
rtfield said:
Mine started doing that on mms after using juice defender app and I had to do a factory reset to fix it.
Click to expand...
Click to collapse
I used to use that app, but removed it long before this started happening. I wonder if it left behind some orphan files that are somehow in there wreaking havoc?
Since the problem still existed even running the phone in safe mode, I would think that would not be the case, but anythings possible.
my phone does the same thing with same message... if i try again to download message it will usually come through, but if it happens on outgoing message it will never go through
1250x said:
my phone does the same thing with same message... if i try again to download message it will usually come through, but if it happens on outgoing message it will never go through
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Click to collapse
That's the thing. Since so many people are having the same or similar issue, I just find it hard to believe it's not something on Verizon's side or with their software. This many people screwing up their phone's in the exact same way all around the same time just seem a little suspect to me.
Mine happened 6 months ago. Just reset it and see what happens. All your apps with reinstall by themselves.
rtfield said:
Mine happened 6 months ago. Just reset it and see what happens. All your apps with reinstall by themselves.
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Click to collapse
Yeah, I guess I'm going to have to try something. I want to make a nandroid backup first just to be safe and then I'll give it a shot.
Thanks.
This is great!
So, I just finished the factory reset (which DID fix the problem) and was starting to configure all my custom settings when the Verizon tech I spoke with called me back. She said that she had just spoken to Motorola and they said it was a known problem with their phones! They are not sure what it is yet, but they are working on it. In the mean time, the only thing they can suggest is to reset the phone as a work around!
I asked the Verizon tech if there was any kind of documentation about this that she could send me, but of course there isn't. And there's also nothing on the Motorola site about the error either, at least nothing I could find.
While it doesn't make the situation go away, it does make me feel better knowing what the root of the problem is, sort of. Only problem is, there is no guarantee that it won't happen again.
i turn airplane mode on then off... works for me
Im having the same problem. I even reflashed to stock motorola, still does it. I noticed if i hold down on failed pics or tap download a few times it works. The problem seems to be triggering the data on and off from the send button.
Sent from my LogicPD Zoom2 using XDA App
S.Meezy said:
i turn airplane mode on then off... works for me
Click to expand...
Click to collapse
Yes, I had heard that worked for some people, and I did try that but it still didn't work. Even so, that would only be a work around and not really fixing the issue.
V.A.T.Juice said:
Im having the same problem. I even reflashed to stock motorola, still does it. I noticed if i hold down on failed pics or tap download a few times it works. The problem seems to be triggering the data on and off from the send button.
Sent from my LogicPD Zoom2 using XDA App
Click to expand...
Click to collapse
Interesting, since I did the factory rest I haven't had a problem. If it happens again, I'll be sure to check that.
Hi All,
Just tried buying an app from the marketplace and got this message:
"Can't get this info right now..."
I just spent about an hour searching various forums, and there seems to be a real difference of opinion about what this message means. Some posters suggest that it indicates a problem at MS's end (i.e. they're doing maintenance, something is wrong with Windows Live etc), and so the best thing to do is sit tight. Others seem to think it is user problem, and you need to reset the phone, clear the history in IE, turn on/off cookies in IE, etc... Given I didn't change anything on my phone and this just started happening for no obvious reason, I'm inclined to think its an MS problem. Anyone else dealt with this? Advice would be helpful as I don't want to waste time trying all the suggested solutions online...
I am having this same problem. It just started about 2 days ago. Saw all the same suggestions you mentioned, but none solved it.
I have not tried a factory reset, but it seems like an MS server issue.
I ended up doing a factory reset, but that didn't help. I think the problem is that I was using a US-based live account in Canada, and somehow the phone decided to lock me out of the marketplace due to my non-US IP address. Ended up resetting the phone again and then setting it up with a Canada based live account. Now everything is fine (although I have no access to the Zune marketplace). I wonder if the Feb update did something...
May also have something to do with the purchase validation cookie that sits on the phone...
Is anyone else still having problems downloading apps from the marketplace? When I tap install button I keep getting the message that says "Can't get this info right now. Check back in a little while" Is anyone else having this same issue today? This is the first time I've ever had issues with the marketplace, I've had this phone for almost a month. Seems like it's on Microsoft's end, any help would be greatly appreciated!!
Seem to be other people on the XDA main forums having the problem...
Well whatever was causing the problem seems to have been fixed. I'm now able to download apps again =)
I have a Nexus 6P which I bought about 7 months ago. It worked fine for about 3 months, but then the WiFi started giving problems. The WiFi icon will all of a sudden go grey and there is nothing you can do to turn it back on. This has happened several times and the only option you have left is a factory reset. But there is no guarantee that the factory reset will fix the problem either. Sometimes the factory reset will restore the WiFi connection, sometimes not. I have had to send the phone back to Huawei twice for RMA and each time the phone was returned to me with the message that the technicians could not reproduce the problem. Of course, each time I received the phone, the WiFi was working and I could setup the phone. I wouldn't be writing this post if that was the end of my problems. The same WiFi issue has occurred again and now Huawei is refusing to do any further repairs on this phone claiming that they have done all necessary testing and there is nothing wrong with the phone. I can say for sure that there is something wrong with the phone because there have been times when even a factory reset will not fix the problem. I am attaching a picture which shows a blank WiFi screen after a factory reset with no networks visible. This screen is the first thing you need to get past after a factory reset and as you can see from the picture, there is no where to go but back as the front arrow is grayed out. I have updated my phone to Android N and still the same problem.
I will be sending a formal letter of complaint to Huawei management and giving them notice that a Breach of Warranty lawsuit is coming unless they resolve my problem. I have contacted Google tech support and they have been unable to help also. Any suggestions?
Go forwards with your lawsuit. I have one question, have you ever rooted before?
TransportedMan said:
Go forwards with your lawsuit. I have one question, have you ever rooted before?
Click to expand...
Click to collapse
No, I have not. Just curious how does that make a difference? Thanks
Wi-Fi
easygo said:
I have a Nexus 6P which I bought about 7 months ago. It worked fine for about 3 months, but then the WiFi started giving problems. The WiFi icon will all of a sudden go grey and there is nothing you can do to turn it back on. This has happened several times and the only option you have left is a factory reset. But there is no guarantee that the factory reset will fix the problem either. Sometimes the factory reset will restore the WiFi connection, sometimes not. I have had to send the phone back to Huawei twice for RMA and each time the phone was returned to me with the message that the technicians could not reproduce the problem. Of course, each time I received the phone, the WiFi was working and I could setup the phone. I wouldn't be writing this post if that was the end of my problems. The same WiFi issue has occurred again and now Huawei is refusing to do any further repairs on this phone claiming that they have done all necessary testing and there is nothing wrong with the phone. I can say for sure that there is something wrong with the phone because there have been times when even a factory reset will not fix the problem. I am attaching a picture which shows a blank WiFi screen after a factory reset with no networks visible. This screen is the first thing you need to get past after a factory reset and as you can see from the picture, there is no where to go but back as the front arrow is grayed out. I have updated my phone to Android N and still the same problem.
I will be sending a formal letter of complaint to Huawei management and giving them notice that a Breach of Warranty lawsuit is coming unless they resolve my problem. I have contacted Google tech support and they have been unable to help also. Any suggestions?
Click to expand...
Click to collapse
Hey, definitely sounds like a hardware problem but just make 100% sure it's not your router just in case. I've seen problems before with certain routers not communicating properly with certain wireless chipsets, in laptops and in mobile devices. You can always test just by getting on a free wifi at some location. If it doesn't even detect any networks and there are multiple certainly sounds like hardware. You could attempt reinstalling the phone from one of Google's official factory images .. there's a tutorial here... http://forum.xda-developers.com/google-nexus-5/general/tutorial-how-to-flash-factory-image-t2513701 (It's for Nexus 5 but the process is the same, just remember the codename for the Nexus 6P is "angler")
Hope you have some luck
easygo said:
No, I have not. Just curious how does that make a difference? Thanks
Click to expand...
Click to collapse
I was gonna say if you ever rooted, the vendor image partitions, radio, and bootloader get altered so even if you factory reset back to stock firmware you still need to reflash the correct vendor, and radio so WiFi can work. If you've never rooted before it must be a faulty Wi-Fi chip inside the phone.
I mean not to belittle you, but you have restarted the router and or flushed the DNS?