hi all before i rant about newegg i would like to say that the Xperia Z is absolutely gorgeous and an beautiful phone. been wanted to buy this phone ever since it came out i was temped to not buy it cause i have an Nexus 4 and dont want to buy it unless LTE works but apparently C6606 will only come out for TMobile first so i finally decide to buy it off newegg since it was 599.99 and an $20 off promtion. so i just got it delivery this morning and was playing around with it. nice design and dont seem to have that infamous viewing angle issue (might be just me ^^) i notice that under the charging port flap the water sensor is already pink. i call newegg to get an replacement as i'm afraid i might have issue if i ever wanted to get it warranty i was direct to sony xperia support. after waiting 20 minutes on the phone only to hear from the sony rep that they cant help me cause i didnt buy it off their sony web store. i told them i'm pretty sure Newegg has it advertise that it has an US Warranty, the rep say there is nothing he can do and tell me to call newegg again.
than i call newegg again, the rep is pretty nice and all but after waiting on the phone for another 30 minutes she came back and told me i have to call the vendor there is nothing she can do. at this point i have give up on both company. been buying stuff from newegg for the pass 5 cant believe what kind of support they have...
so just wondering if anybody have same kind of experience and if anybody else got the XE with an pink water sensor.
Simply ask for a refund. Don't even go into such details for that issue.
DomFel said:
Simply ask for a refund. Don't even go into such details for that issue.
Click to expand...
Click to collapse
yea i did but they ask for an restocking fee if i want an refund,
I dont know where you live but if newegg has a retail store or what ever just take it directly to them and demand for a refund or an exchanged. Better yet, act like a angry customer and demand to talk to their supervisor or manager.
I know this isnt really Sony's fault but worth giving a shot. Especially when you did not purchase it from them.
If there is a Sony store, go there and do the same. Ask for the manager or something, you are going nowhere if you sit there with a defected phone.
Last OPTION doing the refund with newegg with the restocking fee. Maybe calculate how much first?
and a reminder to you all, NEVER EVER TRUST those sales that says global warranty or what ever. THAT IS BULLS***. Trust me they want to make sales, meet their quota and all DONT DO IT, ONLY if you live there or whatever.
wow, that sucks.
but since it arrived defective, it's technically newegg's responsibility to replace it for you as it's technically not a warranty issue.
Also did you buy it using a credit card? if you did I would start the steps with your credit card company with the process to initiating a chargeback to newegg.
they owe you a refund or a replacement product, do not let it rest until you get either at least.
darks8587 said:
hi all before i rant about newegg i would like to say that the Xperia Z is absolutely gorgeous and an beautiful phone. been wanted to buy this phone ever since it came out i was temped to not buy it cause i have an Nexus 4 and dont want to buy it unless LTE works but apparently C6606 will only come out for TMobile first so i finally decide to buy it off newegg since it was 599.99 and an $20 off promtion. so i just got it delivery this morning and was playing around with it. nice design and dont seem to have that infamous viewing angle issue (might be just me ^^) i notice that under the charging port flap the water sensor is already pink. i call newegg to get an replacement as i'm afraid i might have issue if i ever wanted to get it warranty i was direct to sony xperia support. after waiting 20 minutes on the phone only to hear from the sony rep that they cant help me cause i didnt buy it off their sony web store. i told them i'm pretty sure Newegg has it advertise that it has an US Warranty, the rep say there is nothing he can do and tell me to call newegg again.
than i call newegg again, the rep is pretty nice and all but after waiting on the phone for another 30 minutes she came back and told me i have to call the vendor there is nothing she can do. at this point i have give up on both company. been buying stuff from newegg for the pass 5 cant believe what kind of support they have...
so just wondering if anybody have same kind of experience and if anybody else got the XE with an pink water sensor.
Click to expand...
Click to collapse
don't know where you live and your countries laws. but in germany it would have been the vendor who's responsible in your case. even in a case of warranty. because he sold it to you, not the manufacturer. the vendor is your contractual partner. you made a contract aboput buying a phone with the vendor, not the manufacturer.
but they always try to move their responsibility away by saying "go to the manufacturer, he built the device, not me".
darks8587 said:
hi all before i rant about newegg i would like to say that the Xperia Z is absolutely gorgeous and an beautiful phone. been wanted to buy this phone ever since it came out i was temped to not buy it cause i have an Nexus 4 and dont want to buy it unless LTE works but apparently C6606 will only come out for TMobile first so i finally decide to buy it off newegg since it was 599.99 and an $20 off promtion. so i just got it delivery this morning and was playing around with it. nice design and dont seem to have that infamous viewing angle issue (might be just me ^^) i notice that under the charging port flap the water sensor is already pink. i call newegg to get an replacement as i'm afraid i might have issue if i ever wanted to get it warranty i was direct to sony xperia support. after waiting 20 minutes on the phone only to hear from the sony rep that they cant help me cause i didnt buy it off their sony web store. i told them i'm pretty sure Newegg has it advertise that it has an US Warranty, the rep say there is nothing he can do and tell me to call newegg again.
than i call newegg again, the rep is pretty nice and all but after waiting on the phone for another 30 minutes she came back and told me i have to call the vendor there is nothing she can do. at this point i have give up on both company. been buying stuff from newegg for the pass 5 cant believe what kind of support they have...
so just wondering if anybody have same kind of experience and if anybody else got the XE with an pink water sensor.
Click to expand...
Click to collapse
sorry to sway from topic but where does this appear?
I bought mine directly from Sony. You should have called them to do a price match like did. I got mine for $592
XD spent another 30 on the phone with newegg again just now. They finally agree to do an exchange. Now just have to another week finger cross hoping the new one won't have any issue .
Sent from my Nexus 4 using xda app-developers app
If u mean the sensor it the one under the USB flap. And if you are asking about location it in the States
Sent from my Nexus 4 using xda app-developers app
Rma dude rma...
Send from my awesome 1080p
My charging port is pink aswell, straight from the box. I didn't pay to much attention to it as I got 1 year insurance with it aswell. (covers pretty much everything)
Please use your next line button. Walls of text like this are very trying to read.
Gesendet von meinem Nexus 7 mit Tapatalk 2
LGXX said:
Please use your next line button. Walls of text like this are very trying to read.
Gesendet von meinem Nexus 7 mit Tapatalk 2
Click to expand...
Click to collapse
Then why quote it and force everyone to scroll past it again? :banghead:
Sent from my C6603 using Tapatalk 2
kingvortex said:
Then why quote it and force everyone to scroll past it again? :banghead:
Sent from my C6603 using Tapatalk 2
Click to expand...
Click to collapse
You're right, I edited it
Gesendet von meinem Nexus 7 mit Tapatalk 2
Just got mine from SonyStyle.com. The charger port was not pink
T_T just got an email from newegg denying my claim and they are going to ship the phone back to me and it going to take 2 week. Apparently they "cant find the pink water damage sensor because they cant open up the phone (wtf) " i was afraid this was going to happen so i explain it to them when i open up the rma that it under the usb flap and that they can compare the color it to the other ones on the phone. and the rep never put it down under the note just what i need. i guess my only option is to get an refund and eat that 90 dollar restocking fee XD.
Been dealing with newegg for over 7 years and only 1 rma so this is how newegg treats your loyal customer. people just want to let you know that if you are thinking about buying XZ or anyother phone from newegg please rethink. first dont trust neweggs advertise because they claim that XZ they are selling has us warranty which is total BS. sony WILL deny your warranty because you didnt buy it through their store and this has happen to other people as well if you check the reviews on their site. second is the rep and their inspector might have no idea on the product they are dealing with. one of the rep told me "They have to open up the phone and put it under an big a** diameter magnifying glass to inspect it" i though he was taking about the box, now i'm pretty sure he is saying that they are actually going to open up the damn phone. call them twice telling them the sensor is under the USB flap and you are telling me you cant find it god either these people are color blind or just totally ignoring what their customer is saying.
at this point i'm so mad that i'm about to throw my keyboard out the window. any how lesson learn newegg is offically on my watch out list in the future unless i really have to i wont be buying anything from them again.
lastly for anybody that are consider buying this phone DO NOT BUY IT FROM NEWEGG, either get it from sonystyle or if you dont care about warranty buy it from amazon or ebay might be cheaper too.
Dude..just threaten them in someway lik youre gonno file a customer complaint over them..you cant waste your pennys..jus fight dude..
**** happens..its a bad luck..its fine..keep forcing dem.
Sent from my C6602 using Tapatalk 2
was thinking how this nightmare could get worst. apparently all those rep i talk to from newegg that mention i could do an refund with restocking fee is all BS, i finially give up on telling them a water damage indicator is suppose to be white and not pink and tell them just give me a refund and i go buy somewhere else an manager told me phones are not refundable WTF.
damn these newegg people. okey so i ask them what are you going to do, who ever i talk to say they are going to sent me some "pictures" of the item so just have to wait for the email. it been 3 days and i still dont see no email and been thinking for the pass 2 days wtf am i suppose to do with the pictures? i already know what is wrong with it. so i decide to sent them an email with pictures of arrow and color indication of the phone i found online. still nothing.
i'm actually really surprise at how ignorantly these people are with their product are. Even the "manager" i talk to try to explain to me that they cant check the phone for the indicator because they can't "Open Up the Phone as most water indicator are inside the phone and i also check the pictures on our website i dont see water indicator outside the phone either. and the phone is working perfectly fine" after i trying to explain to them for the 100th time that, that sh*t is under the flap. she finally found it and say the colors look white to her lol. i told her to compare it to the other ones she kept saying it the same color.
anyway i'm currently filling out my dispute on my CC, but my fricking CC company require an handwritten form so that is going to take while before i get my money back T_T. going to mail it out by the end of day figure going to call newegg for one last time and threat them again see what they say lol.
Did you buy using a credit card?
If you did I would start putting in a claim with your credit card company.
Related
So my EVO's charging port is messed up and loose and i have to put pressure on the charging cable for it to recognize it and charge.
My question is this...since this is a hardware problem, should I worry about trying to unroot it and such, or just let it be? Obviously, it being rooted is not the reason for the hardware failure. I have the best buy "no questions asked" warranty, not the Sprint. Just wanted to see if anybody had been in a similar situation to me. Thanks
Also, is there something I should look for if I do get a replacement as to better screens and or builds?
Sent from my Baked Snack using XDA App
I would put it back to stock and take it to a Sprint Store. (Don't tell them you have the Best Buy insurance) If they decide it's a warranty issue, you will likely get a new phone on the spot if they have any in stock. If they don't have any, they can order you a new one. If they say it's "damage" and not covered under warranty, then take it to Best Buy. Just be aware that you will probably be without your phone for about a month if you take it to Best Buy.
...it's white. Does that change anything with sprint? Why does it take a month from best buy? Stock issues?
Sent from my Baked Snack EVO using XDA App
well with best buy rather than fixing it right then and there they ship it off to get reapired and you have to wait for it to come back
Oh I see, so do you all feel it's unnecessary to have the best buy warranty. It's $10 opposed to sprints like $7 I believe.
Also, if I just do the OTA .29 will it unroot me and I be GTG? Thanks
Sent from my Baked Snack EVO using XDA App
i know with the sprint insurance it covers Damage beyond repair/water damage and lost/stolen still worth having and it extends the manufacturers warranty.
don't know about unroot.
Sprint might call it physical damage. We have certain criteria to label it as that but from what you're describing its very possible the local sprint store will call that physical damage. Definitely return phone to stock though... good luck hope you get new one
Sent from my PC36100 using XDA App
here is how it works
As far as the whole root thing, it depends on the geek squad agent that you are dealing with. Some can say no you are rooted please GTFO or some can just help you as they understand
They will type your warranty information into the computer and it will tell them whether to ship it or to replace immediately. With the evo it is currently shipping to this cell repair service center and it takes about a month for it to get fixed. You do NOT get a loaner. Well you can, but you have to pay 100 dollars and you give the phone back and get your money back.
I'd look at your bestbuy receipt and see if there are any serial numbers on there related to your EVO phone. If not, then take it to sprint as they may do an on the spot exchange. Make sure you get the same type of phone (IE white/black)
BestBuy warranty is good mostly for accidental damage as you don't have to pay 100 dollars but the 1 month long wait is sucks.
One cool thing though, is say a year and a half from now you do something to your phone and it is not fixable (Non economical), guess what happens?
You get to get a new phone that is "same technology switch".
i know someone who has an HD2 and it broke, and they get to get the phone's value. They paid 200 dollars but that is contract price, instead they got 499 credit to any new phone which they got the TMOBILE VIBRANT
That is why bestbuy's warranty is good.
Man just take that **** back to best buy I took mine back with a different ROM they dont check!
amirborna said:
here is how it works
One cool thing though, is say a year and a half from now you do something to your phone and it is not fixable (Non economical), guess what happens?
You get to get a new phone that is "same technology switch".
i know someone who has an HD2 and it broke, and they get to get the phone's value. They paid 200 dollars but that is contract price, instead they got 499 credit to any new phone which they got the TMOBILE VIBRANT
That is why bestbuy's warranty is good.
Click to expand...
Click to collapse
This is not accurate information. while part of it is that if your phone is uneconomical or unrepairable you will get a new one that is a switch for like technology.... It does not mean you get the price you paid for it credit to do what you will. while this sometimes happens i wouldn't expect it.
What you get for your warranty if they cant repair it is a phone that has similar features to an evo. So if in 1.5 years from now they dont have the evo and they have a phone with comparable features to the evo for 100$ you will get the 100$ phone. you wont get the 500$ non contract price the evo cost now to pick out a phone as you choose.
this goes for all best buy warranties it guarantees if they cant fix it you will get a product with COMPARABLE FEATURES it doesn't guarantee price. many many many people have gotten angry over this in stores when i ran a geek squad when they bought something (say a laptop) for 1700$ and 2.5 years later get a laptop that cost 600$ that while still better then the one they had ... isnt the 1700$ laptop they want.
So i wouldn't go in expecting 500$ if you have a warranty like the above poster tries to imply. i would expect a phone comparable to the evo (if it costs 500$ then great but in a few years it is doubtful).
Ok, confused on what to do. Mine is white and I know when i got it that it was a best buy exclusive color, but wondering if any sprint stores have them now. I don't want to walk in a sprint store and feel like a fool when they say 'bro, this is obviously a best buy phone..take it there'
I would love to not have to wait a month for a new phone, but I will do whatever I have to I guess
Sent from my Baked Snack EVO using XDA App
i was told this when i got my best buy insurance.
even if i had scratches on my phone they would give me a brand new one no questions asked. its insurance not a warranty
the only time you would have to wait is if the screen is cracked then they ship it out
just tell them the charging port is broken and if they have it in stock they should give you one right then and there
patcat2 said:
i was told this when i got my best buy insurance.
even if i had scratches on my phone they would give me a brand new one no questions asked. its insurance not a warranty
the only time you would have to wait is if the screen is cracked then they ship it out
just tell them the charging port is broken and if they have it in stock they should give you one right then and there
Click to expand...
Click to collapse
they say a lot of things but did you read the brochure they gave you for your insurance? It specifically says int he brochure that they have the right to try and repair any defects. The reason most people get screwed on "insurance" from stores etc is because they listen to a sales person and dont read the information packet. i suggest you take a look at it sometime it is eye opening for what it covers and what they are required to do and many times is vastly different then what you are told when you buy it sadly.
I wont go as far as to say they are all crap but i will say they arent normally as great as many sales people will have you believe and you should read and decide if you are ok with the actual coverage and not what thy told you because when it comes time to use it .. they are going to go by what is written and NOT what was told to you
just saying
im actually friends with the kid and he takes advantage of his insurance as well hes returned 13 iphones from best buy. 2 of the times he bricked his device.
IF for some reason they dont take your device back throw it against a wall and wait the 2 weeks for one to be shipped to you but i highly recommend telling them about the charger port i can guarantee you will get a new one
you are paying for the insurance you should take advantage for it
and yes i did read the brochure. i dont sign contracts and not read them.
Coverage: This Plan covers parts and labor costs to repair your product in the event your product fails to properly operate due to:
a) a defect in materials and workmanship;
b) normal wear and tear;
c) dust, internal overheating, internal humidity/condensation;
d) a power surge/fluctuation.
e) defective pixels for those products that have a pixel-based display. Pixel repair will be based upon three (3) defective pixels located in a group less than
one half (1/2) square inch or five (5) defective pixels throughout the entire display area.
Click to expand...
Click to collapse
your charging port problem falls into categories A and/or B maybe even D.. it is non-repairable so they will give you a new device right there
awesome..i am going to take it by there tonight as it is ROOTED/ROM'd and see if they can replace it on the spot for the problem i have. It is a legit problem as well, i do not remember hitting it or pressure applied to it for it to be broken. Obviously there was some pressure at some point to break it, but i just know i looked at it one day when i took it off the charger and it wasn't charged and that got me looking to see what was wrong.
Thanks everyone for the input. I will update everyone after I stop in BB
Best Buy is garbage.
I like best buy.
Sent from my PC36100 using XDA App
How can you say it is non repairable? talked to friends that currently still work for geeksquad (i used to run the geeksquad near me before i moved off to better pastures in the it world) and they say the evo is not a devo item (if you dont know what that means a devo item will never be repaired they ship it back to the manufacturer) and that currently the procedure is to ship them out to the repair center and then if the repair center deems it not fixable they will replace it.
even in the portion you copied and pasted in it says they will try to fix it. I am not sure where you are getting your information that it is not repairable or what makes you think that they wont try to repair it.
you kinda proved my point with the copy and paste about repair so i will leave it at that. your assumptions after that they will automatically replace it like i said may happen however there is a very good chance it wont and they are not required to by their "insurance" which is in fact a warranty no matter what they or you want to call it. you should stick to advising based off what the document says and not what you have heard from a sales person or a friend because each store is different and heck each employee/manager is different and the only thing that will hold true is what is written in the brochure as that is all they are currently required to do to fulfill their end
So one has to think, this Best Buy insurance is a bunch of ****. Pay Sprint the 7 bucks and tell BB to f' themselves.
well for service i think you will get quicker service from sprint insurance.
the con is 7 dollars a month for 2-3 years is a lot more then you pay for best buy service and yous till have to pay 100$ for the replacement though it does cover being lost and stolen as best buys does not.
so it depends on what is important to you. There are times you COULD get an instant replacement of your phone through best buy it just inst the norm and not required so even if you do once doesnt mean you will again and also doesnt mean just because one phone is flagged for auto replacement that all phones are. which is what i was trying to point out.
i personally go with sprints over bst buys but mainly because it covers the phone if it is lost/stolen. if i didnt care about that it is a toss up. At least some best buys let you "rent" a loaner phone while its shipped out. if you phone is completely dead though sprints you get nothing till you get the new phone.
As a few of you know I broke my phone a couple of weeks back. And I'm at the point now where I have decided that I need a thread to ***** and moan about my insurance company.
They received my phone on the 21st of June and took my excess and told me the turn around time was 10 days. So day 10 I call up to find out what is going on.
Because the insurers haven't got heard from the repair centre they will automatically send me a replacement. Call today and they don't have a replacement available so will spend the next 5 days looking for one. If they can't find one they will look at a different handset.
This has me worried, I do not under any circumstances want a phone without a hardware keyboard, obviously it needs to be android and must be rootable and have good dev support. I would be interested if anyone can recommend a handset apart from the G2/DZ that fulfills these requirements.
Also using there timeframe the worst case scenario is that the total time I could be without my phone is a month. Which I consider unacceptable given that I pay £10p/m for what is supposed to be one of the best products available in the UK. And I say that because I have to sell this product as a part of my job.
It's a joke.
Feel free to sympathise with me or ***** and moan about your experiences with insurance company's.
Sent from my LG-P990 using XDA Premium App
I dont really have no recommendations for ya (sorry), but i hear ya i would be upset too.
Check this list
Other than that... You could get an Iphone and buy a Slider Keyboard case
File a complaint...
Sent from my HTC Vision using XDA App
dumraden said:
Check this list
Other than that... You could get an Iphone and buy a Slider Keyboard case
Click to expand...
Click to collapse
LOL! iPhone, your funny But seriously its a good list of phones, but Sony is out of the question, I like some Motorola handsets but do any of them have unlocked bootloaders? And a lot of them handsets are not available in the UK
hgmarcia said:
File a complaint...
Sent from my HTC Vision using XDA App
Click to expand...
Click to collapse
Have every intention of it, I'm in the process of drafting a letter of complaint
Feel your pain...
When my previous phone (HTC Kaiser) went bad and had to be sent in for warranty repair, I was resigned to going back to my stupid dumb-phone for three weeks and I almost went crazy.
If something were to happen to my Desire Z, I'd be seriously tempted to buy a new one with over-night shipping (no decent phone stores around here), then send the other in for service. I'd just keep the old repaired one for a spare, or sell it.
soory to hear that cj.
Hopefully your insurance company gets their crap together and gets you a replacement asap. Have you ever thought of calling them with a direct threat thatyou will file a complaint to whatever governing department about their incompetency?I can't see how hard it can be to get a replacement for you. FFS they could've easily bought you a new one and send it toyou rather than wasting time trying to find a refurbished unit.
I heard someone once say that insurance is like making a bet that something bad might happen, but seems like you didn't even get a payout when something did happen! £10pm? Sounds like a ripoff.
In your letter of complaint, you can drop in that if they continue not to honour their contract with you, you will take this up with the Financial Ombudsman Service. More info about them here: http://www.moneysavingexpert.com/reclaim/fight-back-fos
The Financial Ombudsman Service website itself also has advice on how to handle complaining before you refer to them:
http://www.financial-ombudsman.org.uk/faq/answers/complaints_a1.html#1
Good luck!
monomer888 said:
I heard someone once say that insurance is like making a bet that something bad might happen, but seems like you didn't even get a payout when something did happen! £10pm? Sounds like a ripoff.
In your letter of complaint, you can drop in that if they continue not to honour their contract with you, you will take this up with the Financial Ombudsman Service. More info about them here: http://www.moneysavingexpert.com/reclaim/fight-back-fos
The Financial Ombudsman Service website itself also has advice on how to handle complaining before you refer to them:
http://www.financial-ombudsman.org.uk/faq/answers/complaints_a1.html#1
Good luck!
Click to expand...
Click to collapse
Cheers for the links. I have decided to give them until Tuesday before I start going down the the root of making a complaint. If they are unable to offer me suitable replacement handset on Tuesday, I then intend to make a complaint.
I do have another card up my sleeve and its not one that I wanted to play but I may consider it. I work for the UK's second largest mobile phone retailer* and as such the insurance product I have is also the one that I have to sell on a day to day basis. We have it drummed in to our heads that this is one of the best products in country in terms of value for money and the level of cover that it offers.So how am I supposed to sell this supposedly fantastic product when my experience with it has be about the terrible. I am an honest person and do tell things as they are and in all good faith I could not recommended this insurance product given my poor experience with it.
So I'm wondering if I don't get the desired outcome on Tuesday should I tell them this and would it actually help? My guess is no but it is another thing for me to consider
*I wont mention the name but its the company where I work, but we are perceived as wide boys and con men and we have really bad TV advertising. Anyone in the UK should know who I mean
I have just finished writing my letter of complaint. For some reason though I had been locked out of my online account so was unable retrieve my policy id and my claim number. So I called them up and got a surprise. A new handset is on its way to me, i should have it by the end of the week
cjward23 said:
I have just finished writing my letter of complaint. For some reason though I had been locked out of my online account so was unable retrieve my policy id and my claim number. So I called them up and got a surprise. A new handset is on its way to me, i should have it by the end of the week
Click to expand...
Click to collapse
Result!
Glad they finally moved on this.
Received my replacement handset today. Got it rooted and virtuous unity running. Wife calls me, volume is on loud but no sound comes out the speaker. Try some music and nothing.
Also the information label under the battery was almost falling off, the void sticker was missing and all of the visible screws looked like they had been unscrewed with an axe.
I now have to wait for a courier to collect the broken phone and wait for them to ship me another replacement.
Sent from my LG-P990 using XDA Premium App
Oh no. Giving you a damaged refurb is totally unprofessional. Words fail me.
Hope you get better luck with the next one, but keep that letter handy...
personally, i think this company needs a kick in the you know where.
I say give them 1 last chance for the 2nd replacement phone. if it's as craptastic as the first one, then send in the letter.
or you can play "super pissed off customer" and demand a brand new one for their incompetence
you can try the tmobile my touch 4g slide.
evilcuber said:
you can try the tmobile my touch 4g slide.
Click to expand...
Click to collapse
Not available in the UK.
I'm really pissed off. I wish I had checked that it was all working before I rooted. There is an hour I will never get back.
But I'm definitely writing to them now. The chances of me getting a phone this week are minimal. And a month without a phone is unacceptable.
And I'm really really bored with without it
Sent from a phone that is not a HTC Desire Z
Broken phone has now been collected. And letter of complaint has been sent.
Thanks everyone for the support and advice.
Sent from a phone that is not a HTC Desire Z
I have had a horrible problem with HTC. My new desire z broke after 2 days of me having it. I sent it off to get repaired. When it came back it was scratched and dented so I complained. They agreed to replace the parts to say sorry. But it has been 5 weeks since I sent the phone to them and I still do not have it. This is because they have changed repair centers they said. It isn't good enough so after a lot of moaning they are sending me and incredible s which is good as I am not bothered about a hardware QWERTY. Still not good enough from HTC.
how did you even break the phone in 2 days? It sounds like you abused it somehow.
cjward23 said:
Received my replacement handset today. Got it rooted and virtuous unity running. Wife calls me, volume is on loud but no sound comes out the speaker. Try some music and nothing.
Also the information label under the battery was almost falling off, the void sticker was missing and all of the visible screws looked like they had been unscrewed with an axe.
I now have to wait for a courier to collect the broken phone and wait for them to ship me another replacement.
Sent from my LG-P990 using XDA Premium App
Click to expand...
Click to collapse
That sucks
Sent from my HTC Vision using XDA App
I sold a HTC Desire HD with a cracked screen and a missing volume rocker on ebay for £80.
Before sending the phone I tested everything and everything was working perfectly fine.
Now the buyer has messaged me saying the vibration doesn't work on the phone but I am 100% sure that it worked when I sent it.
He hasn't asked for a refund but I'm worried that he will and I can't really afford to issue one.
What can I do? Because it was working when I sent it but I don't have proof of that.
Thanks.
Sent from my Samsung Galaxy S3 using Tapatalk 2
Depends on what you had in your listing.
Was it sold as faulty or spares/repair? Was it sold with no returns?
Ebay unfortunately have a habit of siding with the seller. Try contacting the buyer and offering a partial refund rather than a full one.
Returns not accepted.
But there was nothing wrong with the vibration, and I don't want the buyer or ebay to think I ripped him off because I didn't, and I don't see how the motor could have broken in transaction.
I'm skint at the moment due to many bills coming in at the same time, so I can't afford any type of refund.
Sent from my Samsung Galaxy S3 using Tapatalk 2
As long as you were detailed on your ebay listing quoting phone has issues buyer should assume there are issues. Do not fret if he opens a claim against you with ebay, they will look at your posting and see that you mentioned there are defects with the phone, As long as you did not place in ad phone 100% funtional you have no issues and if you did you dont have the burden of proof. As well as look into how long it took seller to reply or even if they took phone apart to repair screen, I had a buyer wanting a refund back saying item did not work 45 days later saying they just opened it. They lost so dont worry about something that has not begun yet. Ebay is a very solid and trustworthy sight that does the right thing for buyers as well as sellers. Unlike craigslist and their scammers.
Edit: Plus they do not get a refund until ebay knows you recieved item back in same condition as shipped. DO NOT OFFER partial refunds cause possible buyer trying to get one over on you let ebay deal with the dispute if there is any.
The vibration motor on my DHD packed in one day. Just went from working to not working. No drops or anything like that, so it could happen.
But...
When did you sell it and when did the buyer receive it? Was there a few days between them actually taking delivery and then contacting you?
When I purchase anything via eBay, I immediately check it and if necessary contact the seller. This is to eliminate any "you've had it a week, you broke it" scenarios.
The fact you listed it as having a cracked screen and faulty volume rocker indicates you were honest with its state pre-sale, why would you hide the fact vibration motor didn't work? I think in any event eBay would see that you were honest with your description.
I would contact the buyer and let them know that it was thoroughly tested before you posted it, and that any damage other than what you disclosed must have happened in the post. And in that case to claim from Royal Mail, DHL, Yodel (or whoever your courier was). I'm assuming you used a method of dispatch that was insured.
Thanks for the great advice Andy
Sent from my Samsung Galaxy S3 using Tapatalk 2
Quite true what mr. Mod says there but I encountered once almost the same situation as you with ebay. Their rule there states that as long as the defect is not stated in the listing then it's the seller's responsibility. I even hear sellers ranting on the forums about their product's parts being replaced and returned to them but ebay insists a return unless the seller could really prove their claim. Regarding the vibration not working if the buyer states that it's not working since he/she recieved it maybe you both could redirect the case on the courier you used on delivering the package and file a mishandling case on their side.
If you're sure that vibration is working when you said it and the buyer claims that it doesn't work since he recieved it then point it to the delivery man
But before that ask the buyer first when did the vibration stopped working. if he says greater than 1 day then ignore him!
He's now asking for refund. I don't have the money so what will happen if eBay side with him?
Sent from my Samsung Galaxy S3 using Tapatalk 2
Read the post above yours.
CuBz90 said:
He's now asking for refund. I don't have the money so what will happen if eBay side with him?
Sent from my Samsung Galaxy S3 using Tapatalk 2
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Stand your corner, if you are 100% sure that the vibration worked before dispatch, then you have done nothing wrong. You should direct the buyer to the courier as that can be the only source (other than the buyer) that could've caused the damage.
Sould the buyer file a dispute with eBay/PayPal, just be truthful, state that the vibration motor worked prior to dispatch and that it must have occurred in transit. State that you have contacted the buyer to file a claim with the courier (which you should do, if you have not already).
Worse case, the buyer should return the handset to you, postage at buyers expense, before you refund the money. Should give you chance to relist it if necessary. In my experience, although limited, with eBay & PayPal is that if you are honest you should be ok.
The buyer is happy with me contacting Royal Mail to claim. I insured the postage so should be fine, but I've had a problem with Royal Mail insurance claim in the past.
Sent from my Samsung Galaxy S3 using Tapatalk 2
As long as you state the facts, you should not have an issue. Insured carriage is designed to cover circumstances such as yours. Contact the buyer and ask for photo's of the packaging, perhaps that shows signs of mishandling.
I actually did a bit of temporary driving work for Yodel, driving HGVs between depots, and I can guarantee that your packages are thrown about.
If the pictures show dents, crush marks or anything to suggest mishandling, you are covered.
andyharney said:
As long as you state the facts, you should not have an issue. Insured carriage is designed to cover circumstances such as yours. Contact the buyer and ask for photo's of the packaging, perhaps that shows signs of mishandling.
I actually did a bit of temporary driving work for Yodel, driving HGVs between depots, and I can guarantee that your packages are thrown about.
If the pictures show dents, crush marks or anything to suggest mishandling, you are covered.
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ebay will always side with buyer, if u want to "play the ebay game" then get the item sent back with tracking, wait on the refund ebay will refund your buyer, you then refund ebay but u dnt repay. instead u dispute the claim ie phones more damaged than when u sent it. hey presto ebay pay the refund and u get the phone to resell.
maybe not the correct way but id say this buyer just wants a partial refund hes playing the "ebay game" as he knows ebay will ask u to refund.
Hey guys, help a noob out? I bought a Nexus 4 from craigslist for $650 because my order is in limbo level 3 right now. The phone was brand new, nothing was opened as far as I can tell. So after using it for a few hours I noticed the yellowish tint so many of you mentioned on here and now the phone won't even turn on. I called Google and they said they cannot honor the warranty since I didn't originally purchase it from the Google Play store and I should take it back to the person who sold it to me? Seriously, take it back to the craigslist guy? To my understanding when you purchase a product the remaining manufacturer's warranty transfers over to the person who bought it? Google has been such an arse about this whole Nexus 4 thing, I'm seriously considering sticking with Apple, smh! Any suggestions?
Omeer said:
Hey guys, help a noob out? I bought a Nexus 4 from craigslist for $650 because my order is in limbo level 3 right now. The phone was brand new, nothing was opened as far as I can tell. So after using it for a few hours I noticed the yellowish tint so many of you mentioned on here and now the phone won't even turn on. I called Google and they said they cannot honor the warranty since I didn't originally purchase it from the Google Play store and I should take it back to the person who sold it to me? Seriously, take it back to the craigslist guy? To my understanding when you purchase a product the remaining manufacturer's warranty transfers over to the person who bought it? Google has been such an arse about this whole Nexus 4 thing, I'm seriously considering sticking with Apple, smh! Any suggestions?
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You spent $650 because you could not wait another week? Not sure what to tell you but if you posted here first I would have told you not to do it.
As for the warranty maybe you can talk top the seller. I doubt he will give you your money back back maybe he can transfer the warranty.
Good lesson in life either way though about having a little patience.. Sorry friend. I hope it works out for you..
sent via xda premium with nexus 7
I would call LG. Google may not do anything, but LG prolly will. Its thier warranty. Not Googlies.\
I don't get why you couldn't wait to own it. Its a cool phone. but really. Not worth 650.
Richieboy67 said:
You spent $650 because you could not wait another week? Not sure what to tell you but if you posted here first I would have told you not to do it.
As for the warranty maybe you can talk top the seller. I doubt he will give you your money back back maybe he can transfer the warranty.
Good lesson in life either way though about having a little patience.. Sorry friend. I hope it works out for you..
sent via xda premium with nexus 7
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I tried to be patient, it was an impulse buy. I figured I'd make the money back by selling this one when my back ordered nexus comes in.
I tried to get in touch with this guy but he's not responding. He probably knew about the issue or no longer cares now that he has his money. I have the receipt that proves he bought it from the play store. But the problem is how do I get someone I can't contact to transfer the warranty over? I'm seriously considering calling google under the false pretense that I'm this guy and I want to transfer my warranty :/
tweaked said:
I would call LG. Google may not do anything, but LG prolly will. Its thier warranty. Not Googlies.\
I don't get why you couldn't wait to own it. Its a cool phone. but really. Not worth 650.
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Yeah I called them and they agreed to replace /service it. While that's good news, there is no express replacement service so I'll have to send the phone in and wait for them to mail out another one. It's e waiting game that I can't play
Im sure you could have made this Post without stating the price you bought it for.....now everyone has a reason to make fun of you...
Omeer said:
Yeah I called them and they agreed to replace /service it. While that's good news, there is no express replacement service so I'll have to send the phone in and wait for them to mail out another one. It's e waiting game that I can't play
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Well thats a personal issue. You chose to buy from a (IMO) horrible place (Craigs list) and now you get what that comes with. Horrible service.
Me, I'd just be glad 650 is not out the window.
tvdang7 said:
Im sure you could have made this Post without stating the price you bought it for.....now everyone has a reason to make fun of you...
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LOL and here I thought I'd get more sympathy for a more emphatic loss
tweaked said:
Well thats a personal issue. You chose to buy from a (IMO) horrible place (Craigs list) and now you get what that comes with. Horrible service.
Me, I'd just be glad 650 is not out the window.
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Yeah I guess I'll just have to suck it up and wait. Limbo level 4 anyone?
Omeer said:
Yeah I guess I'll just have to suck it up and wait. Limbo level 4 anyone?
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You'll be better off then limbo level. I am sure they have a service center in the states, and I bet they attempt to connect to it, Won't be able, stick it in the parts bin and then send you off a referb.
You at least "know" what is happening. Some them limbo's are clueless on what is happening.
I find this amusing. First AFAIK Google does not transfer warranties. In fact if you lookup the terms and conditions, you must have and "Maintain" a Google wallet account to get Google warranty. That said, when they sold out in 20 minutes, I looked on Ebay and there was a listing where in big bold red letters stated Google has a no questions asked warranty. I thought it was a horrible misrepresentation. ANyway...Good luck.
Omeer said:
LOL and here I thought I'd get more sympathy for a more emphatic loss
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Why anyone buys anything that might need a warranty from craigslist is a mystery to me.
Beating this to death....
But you seriously paid $650 for a $350 phone because you couldn't wait a little longer? Some people make ridiculous financial decisions.
Omeer said:
I tried to be patient, it was an impulse buy. I figured I'd make the money back by selling this one when my back ordered nexus comes in.
I tried to get in touch with this guy but he's not responding. He probably knew about the issue or no longer cares now that he has his money. I have the receipt that proves he bought it from the play store. But the problem is how do I get someone I can't contact to transfer the warranty over? I'm seriously considering calling google under the false pretense that I'm this guy and I want to transfer my warranty :/
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You planned to make $650 back? Where are you located that they're going for $650? A 16GB in Chicago is hardly fetching $495 on CL.
Sent from my Nexus 4 using Tapatalk 2
I just bought mine off of Fleabay for $449.99 including shipping. I figured it was worth the extra $63.09 to get it a month and a half sooner.
Replacement of Nexus 4
Omeer said:
Yeah I called them and they agreed to replace /service it. While that's good news, there is no express replacement service so I'll have to send the phone in and wait for them to mail out another one. It's e waiting game that I can't play
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Hi there, I found your post on xda-developers forum and as I have the same issue - bought expensive phone from Kijiji and now have a brick, I want to see how to go about it. Google said they will 'transfer warranty' but then days later they said it was an error. LG is saying to call Google and are quite rude about it. The phone was new from never opened box bought in February?
How did you do? Did you get a repaired or a new phone? And do you have any advice in dealing with LG?
Thanks,
Bianca (I am in Toronto, Canada)
I would like to say first that I absolutely LOVE my Nexus 7 tablet. Having owned a couple of different Android tablets made by those other people (Samsung...even an iPad Mini), I can honestly say the N7 really is the best. With that being said, I would like to share my experience with them today, and I hope it helps others in being more informed about their decision to purchase in the future. Its kind of a long read, but you will be shocked at the end, so please see it through.
A week or so ago my tablet developed an issue where after waking it from standby I would have to toggle Airplane Mode on and off in order to access the internet. I was off work today so I called Google warranty about the issue. The gentleman I spoke with was very kind and, I believe, as helpful in the situation as he could be. After explaining the issue and running through some standard trouble shooting, the first technician I spoke with from Google concluded it was most likely a hardware issue and that someone from a different department (mind you, I was speaking to the warranty department already) would contact me via email in 24-48 hours.
After I hung up from him, I thought about it and something wasn't quite right. The warranty department should be able to generate a replacement or at the minimum an RMA right then, right? So I called back and asked to speak with a manager. I was transferred to a floor supervisor, explained everything that had transpired up until then, to which he promised to get to the bottom of the issue right then. He asked for my email address, which I provided, when he stated he could not find an order for a Nexus tablet. I proceeded to explain to him I purchased it from GameStop, I had the receipt with the box and date of purchase, when he abruptly cut me off to tell me he could not do anything about my warranty issue because it was bought from a third party. He explained I would have to go through the retailer or through Asus. Now, here is where my trouble with this begins. Is this not manufactured for, branded, and advertised as a GOOGLE Nexus 7 tablet...or is it brand, advertised, and sold as an Asus Nexus 7 tablet. Yes, I understand who actually manufactured it. But that is transparent. There are A LOT of products made by other manufacturers that are sold under a different brand name. In fact, there are actually quite few true "manufactures" in the world but they make and sell products daily under a different name. However, this floor supervisor was unwilling to provide me with any assistance at all. He did offer to connect me to Asus customer support.
Another hold later, and 20 something minutes into the call, I was connected to another very nice customer service rep from Asus. I again (third time) explained the issue and the steps already performed to remedy the situation. After speaking with him for a while, he agreed to issue an RMA so that one of there technicians could diagnose the problem and do a repair or replace. I asked at his point how long this process takes...TWO WEEKS. Mind you, I have only owned the tablet a total of exactly 7 weeks and 2 days. I told him that this was completely unacceptable. He then offered to upgrade my case to priority service. Again I asked for a time frame and was told this time...1-1/2 WEEKS, or 3 days faster. At this point I am furious. I asked if I could have a replacement sent out...NO. I asked if I could have one sent out with a hold on my credit card until my defective unit was received...NO. I asked if I could have a refund arranged...NO. I asked if he would be kind enough to contact GameStop to request an exchange be made...NO. MY ONLY OPTION ON A 7 WEEK OLD TABLET...A GOOGLE TABLET MIND YOU...WAS TO BE WITHOUT FOR 2 WEEKS! You have go to be kidding me! I sincerely thought Google was better than this.
I used the following analogy...you buy a brand new car. It has a warranty issue that needs fixed so you take it to the dealership at which point they say, "sorry but we cant fix it for 2 weeks" and leave you with no car. I honestly can not believe the customer service between these two companies is this poor. As well, I have had cell phones replaced by AT&T under warranty that CERTAINLY were not made by AT&T, yet Google does not share the same mindset although the tablet was clearly a Google product.
So, I write this as a warning for any of you that have purchased your tablet from GameStop, Best Buy, Staples, ect. what challenges you face should you ever need warranty service. And to those who did purchase off the Play Store exactly how Google is treating their customers. I love Google (a lot less now) but I will NEVER buy another Nexus/Google branded product again...not so much as rent a movie or buy a song from the play store. And I will take to any forum I can access to share my experience in an attempt to convince Google/Asus to improve their customer service. They have lost a customer and I implore you to share my experience with as many people as you can that may be considering a Google product or service in the future.
Here's another analogy: You buy an Apple phone from Best Buy and it develops a fault, where do you take it back to?
Buy a Google product direct from Google next time and learn about Consumer rights.
Apple is the exception in that example. Buy a Samsung, Motorola, LG, Blackberry, ect. and who handles warranty replacement? AT&T, right? ALTHOUGH it is clearly stated the MANUFACTURER warrants the product against defect. And yes...I am very aware we are not talking about AT&T, simply using it as an example.
Furthermore, I never once stated my consumer rights were violated, in fact I clearly said they offered a solution. However, from a consumer stand point, and in this case especially with the INTENDED transparency between Google and Asus, the issue was not handled with the consumer (me) in their best interest.
Feel free to flame me if you'd like, but I would put nickles to dimes that if it was you, you would feel the same way.
Sent from my HTC One using XDA Premium HD app
/waaa?
You are completely right tho. The should have a shop on hand for when you call. Just for you. Only you. You. Did I mention you?
Yeah i'm talking to you.
sigaiser said:
Apple is the exception in that example. Buy a Samsung, Motorola, LG, Blackberry, ect. and who handles warranty replacement? AT&T, right? ALTHOUGH it is clearly stated the MANUFACTURER warrants the product against defect. And yes...I am very aware we are not talking about AT&T, simply using it as an example.
Furthermore, I never once stated my consumer rights were violated, in fact I clearly said they offered a solution. However, from a consumer stand point, and in this case especially with the INTENDED transparency between Google and Asus, the issue was not handled with the consumer (me) in their best interest.
Feel free to flame me if you'd like, but I would put nickles to dimes that if it was you, you would feel the same way.
Sent from my HTC One using XDA Premium HD app
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For more reports of mishandling and cruddy CS, go here:
https://productforums.google.com/forum/#!topic/nexus/mG4JXaT-SHs[1-25-false]
Feel free to add your experience....
danvee said:
For more reports of mishandling and cruddy CS, go here:
https://productforums.google.com/forum/#!topic/nexus/mG4JXaT-SHs[1-25-false]
Feel free to add your experience....
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Thanks for the link...I posted there as well. It is cruddy. I would
D have expected more from Google in a situation like this.
Sent from my Nexus 7 using XDA Premium 4 mobile app
tweaked said:
/waaa?
You are completely right tho. The should have a shop on hand for when you call. Just for you. Only you. You. Did I mention you?
Yeah i'm talking to you.
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I'm not going to reply, much, to your sarcasm other than to say that if you think I expect more from Google than anyone else, then you're sorely mistaken but entitled to your opinion. If you read any of the post, and you comprehend written text, you could easily deduce that I was stating their current policy (unwritten mind you) on buying from third party retailers.
With that being said, how about being constructive vs. Being a smart ass. Thanks for reading.
Sent from my Nexus 7 using XDA Premium 4 mobile app
djsubterrain said:
Here's another analogy: You buy an Apple phone from Best Buy and it develops a fault, where do you take it back to?
Buy a Google product direct from Google next time and learn about Consumer rights.
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Buying direct from Google won't help. When I had to have my Nexus phone replaced, under warranty, I called Google since I bought it on the play store. They gave me a number to Samsung(It was a Galaxy Nexus) and Samsung did exactly the same thing. I had to go to Wal-mart and buy a cheap flip phone to use for 2 weeks while Samsung replaced my 2 month old phone which I had bought from the Google Play Store.
It is definitely nice to go to an apple store and have a replacement in 10 minutes if you have a bad phone... I had an issue with my galaxy s4 and at&t didnt have any in stock to replace it with.... Bad experience.
I actually feel nothing is wrong with the warranty service options the OP mentioned.
It would be above average for the industry.
If I bought a premium car like Lexus then I would expect a nice loaner if my car needs works.
But if I paid for a Toyota, then it's up to the dealer ... a shuttle ride is nice enough.
I even bought my 2012N7 over ebay, haha. Worst case, I just call Asus.
Unless Google promises something and doesn't deliver ... otherwise, it's up to them (that's why I normally
talk nicely to the customer-service people).
sigaiser said:
I'm not going to reply, much, to your sarcasm other than to say that if you think I expect more from Google than anyone else, then you're sorely mistaken but entitled to your opinion. If you read any of the post, and you comprehend written text, you could easily deduce that I was stating their current policy (unwritten mind you) on buying from third party retailers.
With that being said, how about being constructive vs. Being a smart ass. Thanks for reading.
Sent from my Nexus 7 using XDA Premium 4 mobile app
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But, I'm only good at smartass comments.
i had my nexus 4 RMA due to faulty screen and i had the most wonderful experience, the lady i spoke to gave me no trouble what so ever promptly sent me an email with the order replacement link, put the hold on my card and 2 days later brand new N4 at my door, i would actually prefer to order directly from them after that experience
Also had a good experience with the nexus 4, screen was super dim, Google sent me a new one and have me a shipping label to send my old one in the same box
Sent from my Nexus 4 using xda app-developers app
One of the reasons why I always buy from companies with excellent customer service.
Few examples..
Bought a Galaxy Nexus from Amazon and after 6months+ it developed a fault.. cant remember what it was. So me being me... its been 6months+ I contact Samsung because its been so long. They told me they can get it fixed within a week. I get it back and its worse then when i sent it. I tried again.. sent it, came back and still as bad. I contact samsung again and explain to them. They said they will contact me within a few days.
While waiting i thought what the heck... Contacted Amazon and explained Samsung has wasted my time and if possible would like a refund. They said ok right away and got my money back! Samsung contact me and I vented out to the manager/supervisor on the line and all he could say was thats great that you got a refund....
Bought a Nexus 4 direct from Google.. Again after 6months+ it starts over heating. Contact google and they said we can replace it for you no problem. They sent out a new one while i still had the faulty one.
I would pay more for a product just to have great customer service then to get it a little cheaper and have next to no customer service.
So uh, you're mad because you have to ship your tablet back to the manufacturer to replace it?
Yeah man, that's total BS! Having to send it back to the manufacturers so they can fix it, it isn't like you do that with any other product you own right?
N7 2012 woes
@ sigaiser
I understand your frustration. I have an old Nexus 7, which I bought in the UK from PC World. It developed a fault where it would not charge. PC World referred me to ASUS, who ran through various ideas to fix it (most of which I had tried after internet forum searches), gave me a code and an RMA, and told me 7 to 10 days. It was picked up by the courier for next day delivery to Triage Services, who do ASUS repairs in the UK. After 4 weeks, it came back and still had exactly the same fault. (Later, I found that Triage had replaced the motherboard.) SO after another couple of days of trying to sort it out again, I rang again and got another RMA and an email telling me to book it in. I was also told that I should have been told "up to 30 days" not 7 to 10. The courier web site this time told me I'd have to pay for the return (different courier first time) though subsequently ASUS complaints told me that that was a courier error. Away it went again, and came back with the battery re-seated. It did not charge up, so off it went again. After another couple of weeks, making a total of 8 1/2 weeks, it came back with a new wall charger - supposedly that was no longer charging (even though when it left, it happily charged my Nexus 4). I HAD told them it was not that, as 3 different chargers would not charge The Nexus 7. It lasted that day, then refused to charge fully overnight, and charging to a lower % each night. All ASUS would offer was another RMA. :crying:
In the end, I threw myself on the mercy of the team at PC World, and asked if there was anything they could do - perhaps a discount on a different tablet. They had a chat, and gave me a new Nexus 7, this time with their "Whatever Happens" replacement insurance. Result. In future I think I will be getting my stuff from them with that guarantee.:laugh:
The current Nexus 7 charges up MUCH faster than the first one ever did, so either something had been changed, or the first was always faulty.
ASUS had been helpful, but they required THREE parts of the tablet replaced before they'd replace the whole thing. I had only had one so even though I'd lost it for more than 2 months out of the 12 month guarantee they would not consider either a replacement, or even extending the warranty for the 2 months I had been without.
Triage services, on the other hand, who supposedly did the repairs, I have no time for. First time round, they booked the tablet in to their workshop 5 days after they got it (thus showing ASUS that they were working on it faster than the truth). Then clearly they never actually tried it any of the three times before returning it.
joshyc5 said:
So uh, you're mad because you have to ship your tablet back to the manufacturer to replace it?
Yeah man, that's total BS! Having to send it back to the manufacturers so they can fix it, it isn't like you do that with any other product you own right?
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No, I'm not mad I have to send it back to the manufacturer. I'm mad because that is the ONLY option to send it back. Google told me on the phone if I bought it direct from them, they would send out a replacement right then and there. So what's the difference? GameStop is an authorized retailer. It's not like it was a black market knock off from Amazon. And as far as Asus goes (who is the manufacturer yet not a reseller), they offer no way to have a replacement sent, even with a credit card hold. So the ONLY option is to go without and wait 2 weeks, or whatever the turnaround time ends up being, without the product you paid for. That's what makes me mad.
And maybe I'm missing something, but what I can't get over is the fact that it's made for Google and sold by Google, yet Google is not supporting products sold by third party retailers although it carries their name.
Sent from my HTC One using XDA Premium 4 mobile app
I really don't see a 1-1.5 week wait as being that big of a deal, sure it would be nice to get it replaced with a new one but they do not have to offer that to you. The warranty doesn't say that they offer replacements at the first sign of an issue. Since you bought it from a 3rd party retailer I wouldn't expect Google to take care of it since it is an ASUS tablet. If you'd purchased it from the Play Store and they wouldn't help then that would be a problem.
They just couldn't move as fast as you *commanded* them too? F off.
aiiee said:
They just couldn't move as fast as you *commanded* them too? F off.
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Lol, whatever. Easy to hide behind a screen name. You wouldn't say it to my face so why say it online?
Either way, moderators, just close this thread. Obviously no one has the intelligence to understand the point I was attempting to make so it does no one any good for it to remain open as its only going to turn ugly.
Sent from my Nexus 7 using XDA Premium 4 mobile app