Hello all,
I bought my Nexus 7 at launch through Google and I am having a little problem with the screen.
It seems as if the left side of the screen is starting to come unglued from the mount. I have to constantly push down hard on the left side to make it stick back in place. It seems to only be in the center on the left side though.
I was curious if anyone here has experienced this and possible a way to fix it without sending it in for repair? I don't know if warranty would still cover this anyway as I purchased it from Google at launch. Not sure how long it lasts.
Any help would be greatly appreciated.
I have the same problem. but there is no way that I can make a proper use of my warranty as I don't live in a country where Google sells their products. But if you can I think it will be better for you to use the warranty. and don't push the screen too hard it may cause damage.
like the thanks button if you find this helpful.
Related
My touch screen has been getting out of alignment quite often. 3 or 4 times a day. I'll go to use it after leaving it on standby, and the touch screen alignment will be off by a half centimeter or more. its making very difficult to use. Sometimes very difficult to even get to the settings screen to realign it. I'm using a screen protector and to use my fingers instead of the stylus often. could have of this be having an affect? or does anyone have any idea whats goign on? thank you for any help you can give me.
Dan
I had a similar problem as well. Its kinda scary. Do you think its a software error? or could it be hardware *gulp*
I had this problem with some devices I issued out at work. I put screen protectors on them, and all kind of weirdness happened, and the screen getting out of alignment was one of them. I removed the screen protectors, and the problem went away.
Wizard platform has often that claim from many users. I'm not sure if working without screen protector is suitable for you and don't know it will help. In my case it did not.
The problem of kJAMs is related to the screens HTC used on this version. Unfortunately there is not software remedy. Some users attempted to change their devices under guarantee. Some are telling newer ROMs make the error less frequently.
You may also use "fire button + messaging button" combination as a shortcut to screen alignment page if you must live with this. Better than nothing ?!
fixed my qtek 9100
Well my wizard used to go out of alignment a lot. But I basically ruined it when I stuck it in my golf bag one day and let it get partially crushed while half-open...
The screen started to flicker a lot (in addition to not registering touch inputs). after a week it was unusable except by me since I knew where to push to get it to work.
Anyways, I gave up and asked around Hong Kong for people who can fix these PDAs. I found a store that offered to bring it to a specialist (no name given) for $380 hkd (~$50USD). Figured I had nothing to lose.
It actually works almost like new now. The slider is tighter, and the screen doesn't go out of alignment at all. I'd almost say its perfect except the "specialist" "broke" my volume slider when fixing it. Its not major so I decided against taking it back to the store for further repairs (3 month warranty on their work). But it took 3-4 days for them to fix.
I figure someone with the screwdrivers and stuff can probably fix your problem. But I didn't have the guts to try it myself...
Four things you can do to help
1. After time dust etc... gets under the rim of the screen and adds to the misalignment problem. Get a piece of paper and put the corner under the rim and get all the dirt out.
2. Sometimes software causes the misalignment - in my case it was using vjtoggletoday - so check or your software particular ones that change your today screen e.g. wisbar etc...
3. You could do a hard reset and try device in factory state for a while to see if it is a software or hard ware problem
4. Update to the latest rom.
Thanks for your help guys. Even though i didn't like your answers. I tried cleaning dust from under the border of the screen. It worked well for now. but it hasn't been more than 12 hours. I hope it continues. If i cant get it to stop i might have to sell my phone on ebay. they seem to go for only 50 dollars less on ebay than i payed for it in the first place. I hate to ask this question. but what could i replace this phone wiht that wont have this problem. and has windows? Basically what would you suggest as a replacement. And not the TytTn because i dont think i'll be able to afford that one.
Thank you.
lets hope that i dont have to fish dust out of my phone every day.
Hi, going through the emails on this list was indeed very useful. I bought an iMate JASJAM in January 2007 and it started giving me a weird problem with the screen.
The phone was working perfectly OK till Mid Feb when I started noticing that any application I opened (including phone or contacts) got closed automatically within a second. I observed carefully and saw that the 'X' on the top left corner of the screen was probably getting clicked on its own. I suspected it is most probably a screen problem and took it to the iMate service center. They promptly replaced the screen in 2 days.
It worked fine for 15 days before I am seeing the problem again. Could someone help me please. I am seriously dependent on email through my phone for my work. Would appreciate any sort of guidance, even if it seems obvious.
My JASJAM is 647XX s/n based
Thanks a ton,
Aditya Deshoande
If indeed the X is getting phantom taps, this is not a screen problem as such. In other words, you could replace the screen time and again and it would recur. The issue is that the screen gets pressre/pressed by the bezel around the screen. The screen is rather stupidly sensitive to touches even below the bezel. Pressure can arise from a slight twist in bezel, from heat expansion and from dust trapped between bezel and screen. You might try the "business card solution" - though it is not guaranteed.
I would also take a backup and do a hard reset. Try the problem apps without restoring the backup. This will identify whether it's software or the SA related problem.
f the problem is still there, I would demand a replacement not a fix, because if something is out of line it's not going to be fixed by swapping screens.
Mike
Thank you
Mike,
Thank you for posting a reply so quickly. I suspected it is not just a screen alignment issue the moment it appeared again. None of the fixes mentioned for the SA issue work. I just wanted to check if anyone has any suggestions to try something. There are no applications installed by me and I have tried hard reset. In fact the crosshair in the align screen application keeps moving without me touching the screen.
The problem is that this problem makes the phone useless because I cannot open the dialer. We need to be extremely careful of what iMate and HTC seem to be shipping out. This is a damn expensive phone to have such problems.
I will request for a replacement but would not be surprised if I am refused and told that it will be repaired since it is warranty.
Let us see if I need to drag them to consumer forum. I will, if the need arises.
Regards
Adi
Good luck Adi - I hope it works out. Yes that jumping around of the cross hairs does prove there is pressure being put on somewhere. Indeed HTC did appear to have largely resolved the SA and SA related problems - but I'm still seeing quite a few.
Cheers
Mike
Heats up during charging
Hi Mike,
Perhaps the problem is compounded by the fact that it really heats up if you charge the phone while it is still in the cover. The one with a belt clip that comes in the box
My screen does not respond to any taps anymore. Which in a way is good because I am at least able to call as well as send/receive emails.
Regards
Adi
Same problem here!
So my Hermes, which just got replaced by Cingular after the "red light..not charging problem" (Thanks for the pointers on that Mike!). But my new unit is also having phantom clicks on the x or in landscape the Start menu kept getting clicks. And I too got the moving crosshairs during screen alignment setup. Now the whole screen is whacked, not repsonding to any clicks.
Cingular are sending out another unit. I love my hermes, but seriously getting worried about the reliability of these units. I really can;t be without my unti working for too long, I'm stcuk having to go back to my SE P900 (with a flaky battery) or my SE S700 which sux.
It is a worry and very frustrating. However, when you get a good one it is well worth it. A hassle I know, but some folks here say they've been through 3/4 before being happy. This is the secret I think, put up with no physical defect and get an immediate replacement. Use a cheap mobile while you wait for the replacement. Most of the 'pain' comes from trying this and that and the other to get the device working and perhaps 6 out of ten times you fail. Use the warranty without hesitation. There ARE good ones out there!
My thought for today!!
Mike
Long story short, I bought an extended battery kit from eBay, whilst being marked as being compatible with my Universal (T-Mobile MDA Pro) it didn't quite fit and ever since my Universal has been crashing.
It seems to be linked to physical movement, rotating the screen or anything more than a gentle tap makes it crash; either by LCD corruption or by a teal-screen-of-death (think of the default desktop colour of windows 98).
Once in every maybe 10 attempts I can get it to start up with the screen in portrait mode and then put it in my cradle to use for sat nav, but any attempt to use it for anything else results in a lock-up.
I removed the one screw that holds the LCD unit to the hinge and moved that around a little whilst I'd got it to boot up and it didn't crash, however touching the base with anything more than a feather touch makes it crash so I'm pretty sure the LCD unit is a-okay but the base has the problem. I have not and will not unscrew the base unit because I don't want to void the warranty unless it's a sure guarantee I can fix the problem.
The company that sold me the battery (for now I'm not naming them because they may still rectify my fault) said they'd take the battery and the universal back for analysis but they won't give me a guarantee that they'll get it fixed, they want to send it off to a repair center and personally I'm wary of trusting them to give a fair response.
Does anyone know if there's a way to rectify this fault? It's pretty much rendered my Universal a brick, I'd love to get it working again can anyone advise?
Hey,
So I noticed a problem with my phone that there's a section right accross the top of the screen that is not reponsive to touch, it's probly about a 1/4 inch or so and don't care what I do seems to solve it. I kinda noticed it from day one before I rooted and put on CyanMod ROM on it but since I never put any games as such on there before cause it would slow it down some I hardly ever had to touch that section of the screen for it to bother or stand out to me. Now I'm rooted and all and put some games on and notice it big time.
So I was wondering if there is something some of the development people here can do to fix it via software or something instead of me having to send it for repair? I called HTC about it and they said I can send it in but it would be for repair (charged) rather than warranty because I've unlocked the bootloader.
What do you more experienced people think? Maybe for some strange reason the touch screen area on my phone was enterred wrong or something so it covers a smaller area and so could just be written to cover the proper area size? Just thinking but I have no clue how that stuff works. I have no other issue with the screen like what I read others complaining about, everything else lines up fine and works fine just this... Any help appreciated!
Is the screen firmly fixed at the top? Does it click at all when you press it?
SC
Seems so, I checked all that but am nervous to try pushing any harder on it to be honest, no clicks
Edit: Even tried pressing that side of the screen outside the touch area and as close to the as possible, still no response and no clicks
The only reason I ask is that someone had an issue like that and used a hair dryer to warm it up and secure it...
Just a thought.. granted a wrong one :/
SC
Was their's unresponsive in the upper part as well or just clicking? I have hot air soldering tools for doing BGA repairs on xbox360's, PS3's and even an iPhone just Friday I repaired. If something like that would work sure have better tools for it than a hair dryer but wouldn't want to do damage anymore than what is already done to make repair costs higher.
Got a Nexus 7, 8GB, SSN starts with C60.
I can clearly tell that when I push down on the left side of the screen, there's a little bit of give. Sometimes I can wait and hear the sticky tape let go also. ...So I have the screen separation problem, right?
Also, sometimes when I'm using it and it starts to warm up, the screen becomes less responsive. VERY frustrating in NOVA3 when I can't even keep moving straight forward because the screen stops thinking that I'm touching it. ...So I have the overheating digitizer issue too, right?
I contacted Google and they sent me out a replacement (this SSN also starts with C60). Everything about the order said "new", but I swear the box has been re-taped. Is this a "new" device? Also, lo and behold, the screen issue is exactly the same on the replacement!! I looked online and found a YouTube video that shows separation that the owner calls "slight" and it is WAY worse than mine. I'm just a perfectionist and I thought Google and Asus would have been too.
I haven't even turned the thing on but I'm wondering if I keep my first one or keep the second one...
1. Is the replacement truly new?
2. Which SSNs are supposed to have had the separation issue resolved?
3. Is my screen separation completely normal?
4. Are my digitizer problems completely normal also?
Thanx in advance. I only have a couple weeks to return one of them....
Well it doesn't seem like anybody cares so far but after rooting and configuring the new one I've decided to keep it. It doesn't seem to get slower when playing games and the screen has remained responsive the whole time.
Thanx for your help everybody!