Related
I recently purchased a Samsung Omnia 7 online from someone who had won the phone in a competition held by optus.
It came with the proof of winning and it was all sealed, no issues at all with the transaction.
The phone works great, but it has a dead pixel right in the middle of the screen. It's small but it's annoying now that I've noticed it and lets face it, who wants to start getting dead pixels with their new phone.
I asked the person it says to contact on this letter with any problems and they said to return it to the store where it was won from (And I'm very far away from there since it's in Queensland) and they will start the repair procedure.
That's not really an option, it would be such a hassle to ship it back to the guy I bought it from and get him to do all the work. Plus it would take me a month to get my phone back between it being away for repair and then being sent back to be again.
I called Samsung and I have the option to send it to service centers in Sydney, but the guy from Samsung said it might not be worth it because it may have to be several pixels in order to be repaired/replaced.
I looked around and couldn't really find solid answers for mobile phone dead pixel policies.
Is it worth sending back or am I going to have to live with this?
It's a real disappointed, and although it's one pixel, this will say something about how Samsung cares about their customer and quality of product to me.
If I don't walk away happy, I won't be going Samsung again.
Anyway, to send it for repair or not too? Is Samsung going to care about one pixel? I don't want to do it, if it will be a waste of time.
Hmm... I don't know about samsung repair policy, but I think that for phone screens 1 dead pixel is enugh to be repaired. For monitors and TV there need to be more... more than 10 I think but for a phone... I really don't know, if the guy from Samsung says that it will not be replaced than it probobly won't. Try calling again and hope that another person will answer not the same guy and ask him/her about their return/replace policy, how many dead pixels need to be there on a PHONE screen. You should also specify that it's a super AMOLED screen and wich phone model it is.
Anyway, it's not only Samsung, every other phone manufactures are nearly the same.
i had a dead pixel on my old school omnia (i900) on the bottom left corner of my screen. I sent it to the samsung repair centre and they replaced the screen for me!
So good luck with your quest
The international standard for dead/bright pixels is from 3 to 6 dots, no matter what size screens, but companies have there own policies, I know hong kong samsung has 3 whether it's a phone or a screen on a TV/monitor, so i imagine it's the same around the world, like wise apple has a 0 dead pixel on the iphone, but 3-5 on notebooks to over 7-10 on desktop monitors (i think, seen it mention somewhere), although apple doesnt state it, it's just for staff and internal referrences.
correct me if i'm wrong.
To the OP,
Try this link: http://www.samsung.com/au/support/location/serviceLocator.do?page=SERVICE.LOCATION
When my antenna died, I popped in to my local repair centre and they had it fixed within 3 days, all on warranty. It may be worth calling them first if your nearest one is a long way.
Doing it this way means you can avoid going through the shop you bought it from and deal directly with Samsung (who don't care where you bought it, as long as it's in warranty).
Had my Note for exactly one week when yesterday I woke up, turn on my Note and notice a big green line going down the left side of the screen. The rest of the screen is now very dim and barely readable even with the screen brightness cranked up to the max. Did battery pull, then factory reset with no success. Never dropped the phone, I haven't rooted the phone, the only thing I did to it was apply the OTA update to 2.36 the day I got it. Everything else is stock, so it seems to be a hardware issue.
Got the Note through a 3rd party reseller on Amazon.com. When I called them about it they said I had to go thru Samsung warranty and they will only exchange the item if it was broken the first time I tried to turn it on. So I guess I'm on my own.
Called Samsung warranty and was told that since it was an international phone it is not supported by Samsung USA. So it appears I am SOL.
ExpansysUSA on the other hand has a 15 day return policy for any issues and they will help you deal with warranty after the 15 day window is up.
Needless to say I'm depressed...Any suggestions for a course of action is appreciated.
Thanks everybody.
only thing i can think of is if you can still get a squaretrade warranty. I think you may have to wait 60 days before they'll accept a claim, but it may be a better option than having an expensive paper weight.
Kamoteq23 said:
Had my Note for exactly one week when yesterday I woke up, turn on my Note and notice a big green line going down the left side of the screen. The rest of the screen is now very dim and barely readable even with the screen brightness cranked up to the max. Did battery pull, then factory reset with no success. Never dropped the phone, I haven't rooted the phone, the only thing I did to it was apply the OTA update to 2.36 the day I got it. Everything else is stock, so it seems to be a hardware issue.
Got the Note through a 3rd party reseller on Amazon.com. When I called them about it they said I had to go thru Samsung warranty and they will only exchange the item if it was broken the first time I tried to turn it on. So I guess I'm on my own.
Called Samsung warranty and was told that since it was an international phone it is not supported by Samsung USA. So it appears I am SOL.
ExpansysUSA on the other hand has a 15 day return policy for any issues and they will help you deal with warranty after the 15 day window is up.
Needless to say I'm depressed...Any suggestions for a course of action is appreciated.
Thanks everybody.
Click to expand...
Click to collapse
Ask the seller where he purchased the phone from, ship your Note to Samsung in the country of origin. If he bought it in HK, send it to samsung in HK.
They won't be able to tell you it's an international purchase, you are allowed to travel the world with your phone and keep your warranty.
eitama said:
Ask the seller where he purchased the phone from, ship your Note to Samsung in the country of origin. If he bought it in HK, send it to samsung in HK.
They won't be able to tell you it's an international purchase, you are allowed to travel the world with your phone and keep your warranty.
Click to expand...
Click to collapse
I agree. I had a Polish version from hantec. It had about 3 dead pixels with a line going through them (green colour). Called up Samsung UK and they said I had to contact handtec.
IM sure if you call up the skewing branch where your note is from, you can always send it back to them to get a replacement if you have only had the phone for less than 28 days.
eitama said:
Ask the seller where he purchased the phone from, ship your Note to Samsung in the country of origin. If he bought it in HK, send it to samsung in HK.
They won't be able to tell you it's an international purchase, you are allowed to travel the world with your phone and keep your warranty.
Click to expand...
Click to collapse
I'll ask them about it again today when their customer service lines open. The lady that I talked to yesterday coulldn't tell me where they got it from and said that I should ask Samsung International. Hopefully I get someone a little more capable on the line next time...
In the meantime I initiated a return authorization request thru Amazon yesterday to see if this will motivate the seller to be more cooperatve.
If that doesn't work I guess I can file for a claim next.
Wish me luck...
Wish you all the best.
I heard good things about handtec, but I'm buying a Squaretrade warrenty just incase. Their warranty's only covers up to $600 though. So if they have to replace your phone, they just cut you a check for $600....the warranty cost's $124, so your really only getting $476 back. You can buy displays on ebay already, but I'm not sure how hard they would be to install.
Update:
The Vendor insists I contact Samsung for warranty repair/replacement. Samsung Latin America in this case. Contacted Samsung Latin America and was told that Samsung products bought thru Amazon.com aren't covered.
I'm tired of getting the run around, I'm going to file a claim with Amazon and see if that works.
It is very unfortunate. If something happens to my Note then I am not going to be able to claim the warranty too as I got it delivered from outside the country. Overall this is negative PR for Samsung that they fuss to give International warranty.
Kamoteq23 said:
Had my Note for exactly one week when yesterday I woke up, turn on my Note and notice a big green line going down the left side of the screen. The rest of the screen is now very dim and barely readable even with the screen brightness cranked up to the max. Did battery pull, then factory reset with no success. Never dropped the phone, I haven't rooted the phone, the only thing I did to it was apply the OTA update to 2.36 the day I got it. Everything else is stock, so it seems to be a hardware issue.
Got the Note through a 3rd party reseller on Amazon.com. When I called them about it they said I had to go thru Samsung warranty and they will only exchange the item if it was broken the first time I tried to turn it on. So I guess I'm on my own.
Called Samsung warranty and was told that since it was an international phone it is not supported by Samsung USA. So it appears I am SOL.
ExpansysUSA on the other hand has a 15 day return policy for any issues and they will help you deal with warranty after the 15 day window is up.
Needless to say I'm depressed...Any suggestions for a course of action is appreciated.
Thanks everybody.
Click to expand...
Click to collapse
Did you pay via Ppal or Credit Card ? If you did, contest the charge stating the item had issues from the beginning that the seller did not resolve. When VisaMC hits them with a chargeback, I will bet the 3rd party vendor will say, OK, send it back and we will replace it. If they purchase direct from Samsung, they can get it fixed. Did the items description explicitly say NO WARRANTY ?
randypurcz said:
Did you pay via Ppal or Credit Card ? If you did, contest the charge stating the item had issues from the beginning that the seller did not resolve. When VisaMC hits them with a chargeback, I will bet the 3rd party vendor will say, OK, send it back and we will replace it. If they purchase direct from Samsung, they can get it fixed. Did the items description explicitly say NO WARRANTY ?
Click to expand...
Click to collapse
From their seller page:
"All products sold by us carry manufacture warranty"
I paid with a credit card. I emailed them one last time telling them Samsung will not cover replacement/repair and asking that they replace my busted Note with a new one. If that doesn't work I'll file a claim with Amazon. I'd rather not intiate a chargeback...yet.
I think you get 45 days to contest a charger? IM sure it varries by the credit card company
Sent from my GT-N7000 using xda premium
Update
Got an email from Amazon saying that my claim is denied since the sellers page says that there are no returns on cell phones.
I submitted an appeal stating that the sellers page also says that all products sold by them are covered by manufacturers warranty. Even though Samsung USA and Samsung Latin America won't cover it.
If this doesn't work I'll call my CC company and see about getting a chargeback done.
In the meantime I think I'll order a new Note from the better sellers out there. What do you guys recommend? Expansys USA or Handtec?
Try going through Newegg. If it's bad within 30 days they will refund or replace. Otherwise Handtec is great, but if you need warranty ......
You shouldn't be getting/buying phone from on-line sellers such as on Amazon. It's not true that mobile phone (in general) has an international warranty.
You should really wait for an official release in your country.
Do you know the amazon seller name?
I am looking to buy from amazon and based on your experience now I am worried. Can you tell the name of the seller? I had contacted Global mobile amazon seller and was told for warranty purpose you need to ship it back to their office in Germany and they will take care of it.
diasro said:
I am looking to buy from amazon and based on your experience now I am worried. Can you tell the name of the seller? I had contacted Global mobile amazon seller and was told for warranty purpose you need to ship it back to their office in Germany and they will take care of it.
Click to expand...
Click to collapse
World Wide Distributors.
The green line on the left is because of the pentile pixel layout, its your green sub pixel.
SquirtingCherry said:
The green line on the left is because of the pentile pixel layout, its your green sub pixel.
Click to expand...
Click to collapse
Well he did say a big green line, due to the pentile display it should be like 1 subpixel in thickness not a "big green line" as per OP.
this thread should be stickied. Good info to know when we go about buying a foreign phone
So, after a week of using my Nexus 7 the ghosting/image retention isn't getting any better and I've decided that I can't live with it.
My screen is also coming unglued on the left hand side like a lot of people's. I could probably live with this, but it's made me more determined to return it due to te ghosting. Has also made me think it makes sense to wait until it's been properly addressed by Asus/Google.
I'm therefore going to return it to Ebuyer and request a refund. Definitely want to buy another Nexus 7 eventually though as I love the device otherwise.
Has anyone already returned theirs to Ebuyer and, if so, how was the process? Did they argue with you?
00se7en said:
So, after a week of using my Nexus 7 the ghosting/image retention isn't getting any better and I've decided that I can't live with it.
My screen is also coming unglued on the left hand side like a lot of people's. I could probably live with this, but it's made me more determined to return it due to te ghosting. Has also made me think it makes sense to wait until it's been properly addressed by Asus/Google.
I'm therefore going to return it to Ebuyer and request a refund. Definitely want to buy another Nexus 7 eventually though as I love the device otherwise.
Has anyone already returned theirs to Ebuyer and, if so, how was the process? Did they argue with you?
Click to expand...
Click to collapse
Hi mate. Yeah I returned mine to ebuyer. I wrote about the same things in my rma. I haven't received my replacement yet but as of now they haven't argued and accepted it quite easily . Just waiting for some return details from them.
Sent from my GT-I9100 using xda premium
Ebuyer return
Trying to return mine at the moment (Light bleeding on left hand side) and it has been fun so far....
1 - Attempted to return as DOA, but the online form said this had expired even though I was well within the time frame
2 - Filled in the normal return form, and entered that I want a refund
3 - Got a response saying that I need to call a number to get approval to return
4 - Called the number, and spoke to someone who said. 'ok no problem, will get that arranged for you - will email the details to you'
5 - The email instructed me to call Asus and discuss the problem with them to get an approval number.
6 - I replied that my contract is with Ebuyer, not Asus, so am not required to call them - Now awaiting their response
I am a long term customer with Ebuyer, and have been very happy with them so far. This is my first return though, and am not liking how this is progressing. When I purchase something from an online store, I expect to be able to return via online methods, not needing to call someone. They are also out of order trying to get me to call Asus - that is not how the sale of goods act works
Will update when I get more info!
bazman70 said:
This is my first return though, and am not liking how this is progressing. When I purchase something from an online store, I expect to be able to return via online methods, not needing to call someone. They are also out of order trying to get me to call Asus - that is not how the sale of goods act works
Will update when I get more info!
Click to expand...
Click to collapse
I stopped using Ebuyer for exactly that reason some years ago, never a complaint with their prices or speed of delivery but when it comes to returns they will almost always try to shift the responsibility onto the manufacturer and give you the run around unless you put your foot down.
Just submitted my RMA for ghosting and screen separation. I put it down as "fault under warranty", description as "other" from the drop-down boxes and requested a full refund. I received an email saying to ring their local-rate support line. Was on hold for no longer than 5-10 minutes. As soon as I explained the ghosting issue to the rep he authorised it immediately and I now have an email link to arrange a free collection.
I am impressed with the service so far, though I guess the proof will be when the refund hits my bank account. I still have nightmares about the words "Our engineer's tested it and can't replicate the fault" from the dark days of my local IT box-shifter 12-15yrs ago...
Will wait for reports that new devices are fault free before re-ordering.
I buy loads from Ebuyer from work, have returned several things and had no problems.
Ok, they ask questions - who wouldn't? a lot of faults are not faults, they are user problems. So apart from that, which I consider appropriate, I've been perfectly happy with them for years.
Jeff
So, Ebuyer collected my Nexus 7 free of charge last Friday. I included a printout in the box with some good photos of both ghosting and screen lift so that it was obvious why I was returning it.
I received a message today stating "Following extensive tests by our Returns staff, this item was found to be faulty. Therefore a refund will be issued once the RMA has been closed."
Ebuyer certainly get the thumbs up from me this time :good:
I'll no doubt take a ribbing for this, but I've replaced the Nexus 7 with a Blackberry Playbook. Not for everyone I know, but I use a Blackberry Curve extensively at work and it bridges to the Playbook allowing me to access my calendar, inbox and browser on the larger screen. Will be even better on business trips as I have unlimited international roaming. As a result I've found it far more useful throughout the day than the Nexus 7, even though the screen resolution isn't as good, a few apps are missing, and it's a little heavier. £149 for 32gig is also a bargain.
For the avoidance of doubt though, unless you use a Blackberry as your primary phone the Nexus 7 is the better buy and if I ever buy a 10 inch tablet for use around the house 'll seriously consider a Jelly Bean device.
Hi,
Just received my nexus 4 and have a strange issue im quite sure is hardware related. This is not my first device im quite familiar with dozens of android devices and have owned all Nexus phones. When connecting my phone to the computer (Any Computer) the phone with charge but there is no recognition from the computer that a device has been attatched. I am 99% sure this is hardware related as on 5 differnt computers this is the case and all my other phones ave no issues. The Notification LED also seems to be acting up as well it often remains on for long periods of time however VERY dimly lit, I think there is some sort of short going on.
I was hoping someone here could give me some advice on how to send it back or contact someone who can help. I have bought the Phone in Edmonton Canada.
Thanks for any help,
Blaiz
http://support.google.com/googleplay/bin/request.py?contact_type=contact_policy&policy=hardware
I am going through this process will keep you informed of the progress would really aprecciate any advice though thanks
if you got it from play store call google else lg
Blaiz said:
Hi,
Just received my nexus 4 and have a strange issue im quite sure is hardware related. This is not my first device im quite familiar with dozens of android devices and have owned all Nexus phones. When connecting my phone to the computer (Any Computer) the phone with charge but there is no recognition from the computer that a device has been attatched. I am 99% sure this is hardware related as on 5 differnt computers this is the case and all my other phones ave no issues. The Notification LED also seems to be acting up as well it often remains on for long periods of time however VERY dimly lit, I think there is some sort of short going on.
I was hoping someone here could give me some advice on how to send it back or contact someone who can help. I have bought the Phone in Edmonton Canada.
Thanks for any help,
Blaiz
http://support.google.com/googleplay/bin/request.py?contact_type=contact_policy&policy=hardware
I am going through this process will keep you informed of the progress would really aprecciate any advice though thanks
Click to expand...
Click to collapse
Did you install the device drivers?
Anyway the led light may he defective call Google customer service if you bought it through he play store and request to RMA.
Blaiz said:
Hi,
Just received my nexus 4 and have a strange issue im quite sure is hardware related. This is not my first device im quite familiar with dozens of android devices and have owned all Nexus phones. When connecting my phone to the computer (Any Computer) the phone with charge but there is no recognition from the computer that a device has been attatched. I am 99% sure this is hardware related as on 5 differnt computers this is the case and all my other phones ave no issues. The Notification LED also seems to be acting up as well it often remains on for long periods of time however VERY dimly lit, I think there is some sort of short going on.
I was hoping someone here could give me some advice on how to send it back or contact someone who can help. I have bought the Phone in Edmonton Canada.
Thanks for any help,
Blaiz
http://support.google.com/googleplay/bin/request.py?contact_type=contact_policy&policy=hardware
I am going through this process will keep you informed of the progress would really aprecciate any advice though thanks
Click to expand...
Click to collapse
I had my Nexus 4 for two weeks and I dropped it. The front screen is broken and unresponsive.
I called LG Canada and they were no help at all. They said that they did not cover any products purchased on the internet, only ones purchased through retailers. I tried to explain that this phone is only available in Canada through Google but no luck.
I then called Google Play Support for apps and they were able to give me the number for device support. After three calls to device support, I was given the number for LG in Texas. I am sending the phone there for a repair estimate.
I'm away from home right now, but if anyone wants the 1-800 numbers I can post them in a day or two.
UPDATE: Visa is covering my repair bill up to the cost of the original purchase. My visa has a 90 day accidental damage policy that is automatically applied to every purchase!
Blaiz said:
Hi,
Just received my nexus 4 and have a strange issue im quite sure is hardware related. This is not my first device im quite familiar with dozens of android devices and have owned all Nexus phones. When connecting my phone to the computer (Any Computer) the phone with charge but there is no recognition from the computer that a device has been attatched. I am 99% sure this is hardware related as on 5 differnt computers this is the case and all my other phones ave no issues. The Notification LED also seems to be acting up as well it often remains on for long periods of time however VERY dimly lit, I think there is some sort of short going on.
I was hoping someone here could give me some advice on how to send it back or contact someone who can help. I have bought the Phone in Edmonton Canada.
Thanks for any help,
Blaiz
http://support.google.com/googleplay/bin/request.py?contact_type=contact_policy&policy=hardware
I am going through this process will keep you informed of the progress would really aprecciate any advice though thanks
Click to expand...
Click to collapse
No it's not a hardware issue .
My nexus had the same problem to the point where I was nearly going to format my PC. You need drivers for your PC to discover your phone. Just to double check plug in your phone for to device manager and check if there are any devices with yellow rectangle and exclamation mark. If not you have to uninstall and remove most USB drivers in the device manager ...
Sent from my Nexus 4 using xda premium
4walls said:
I'm away from home right now, but if anyone wants the 1-800 numbers I can post them in a day or two.
Click to expand...
Click to collapse
I'll take that number when you can post it. LG Canada gave me some number in Mississauga to call for their repairs but there's been no answer there at all. I wouldn't mind a second option ... my back glass is cracked
:crying:
canad1an said:
I'll take that number when you can post it. LG Canada gave me some number in Mississauga to call for their repairs but there's been no answer there at all. I wouldn't mind a second option ... my back glass is cracked
:crying:
Click to expand...
Click to collapse
I called Google Play for Devices
855-836-3987
They connected me to LG Wireless in Fort Worth, TX
800-793-8896.
Hope that is helpful. I just shipped my phone to LG in TX today, so we will see what the repair bill is for a front screen that is shattered.
I have a BEST SKINS EVER skin on the front screen, so no glass is missing from the screen. The skin kept it all in place but unfortunately the touch screen was completely unresponsive
I think someone posted it before. Getting the shattered screen repaired by lg cost around 150
Sent from my Nexus 4 using xda premium
Nexus comes home
I got my Nexus 4 back from LG after breaking the screen. It was $140 to repair. But now I have some issues with updating Google apps. Any Google app that I attempt to update gives me the message "Package file was not signed correctly. Uninstall the previous copy of the app and try again."
My version of the Android OS is 4.2 and I am surprised that it has not auto-updated to 4.2.1.
I have attached the OS version screenshot and the Google Play error message... any thoughts?
I also noticed a couple of apps on the phone that I have not seen before. Just wondering if these would be useful to the devs.
CKE Setting
Hidden Menu
LocMgrFT 1.4
4walls said:
I got my Nexus 4 back from LG after breaking the screen. It was $140 to repair. But now I have some issues with updating Google apps. Any Google app that I attempt to update gives me the message "Package file was not signed correctly. Uninstall the previous copy of the app and try again."
My version of the Android OS is 4.2 and I am surprised that it has not auto-updated to 4.2.1.
I have attached the OS version screenshot and the Google Play error message... any thoughts?
Click to expand...
Click to collapse
The model and build number doesnt look like stock. must be some sort of development build. best option would be to do a factory reset
http://forum.xda-developers.com/showthread.php?t=2010312
make sure all the drivers are installed, and just click on the flashall.bat file which would do all the work for you
IINexusII said:
The model and build number doesnt look like stock. must be some sort of development build. best option would be to do a factory reset
http://forum.xda-developers.com/showthread.php?t=2010312
make sure all the drivers are installed, and just click on the flashall.bat file which would do all the work for you
Click to expand...
Click to collapse
Ya, I was wondering about that. When I turned on the phone for the first time after getting it back from LG repair, I was in a FTM mode. I booted to the "normal mode" from there. Everything seemed normal from that point, then I discovered the extra apps on the phone and the funny looking build number, etc. as well as the inability to update any of the Google apps.
Is there a way for me to pull the apks from the phone for those extra apps? Just in case any devs have use for them. I do have the Nexus 4 toolkit, but it doesn't recognize my phone anymore since I got it back from LG.
4walls said:
Ya, I was wondering about that. When I turned on the phone for the first time after getting it back from LG repair, I was in a FTM mode. I booted to the "normal mode" from there. Everything seemed normal from that point, then I discovered the extra apps on the phone and the funny looking build number, etc. as well as the inability to update any of the Google apps.
Is there a way for me to pull the apks from the phone for those extra apps? Just in case any devs have use for them. I do have the Nexus 4 toolkit, but it doesn't recognize my phone anymore since I got it back from LG.
Click to expand...
Click to collapse
what are the extra apps? the devs probably already have them
The extra apps are:
CKE Settings
Hidden Menu
LocMgr 1.4
Looks like this has come up before though... http://forum.xda-developers.com/showthread.php?t=2048232
4walls said:
I got my Nexus 4 back from LG after breaking the screen. It was $140 to repair. But now I have some issues with updating Google apps. Any Google app that I attempt to update gives me the message "Package file was not signed correctly. Uninstall the previous copy of the app and try again."
My version of the Android OS is 4.2 and I am surprised that it has not auto-updated to 4.2.1.
I have attached the OS version screenshot and the Google Play error message... any thoughts?
I also noticed a couple of apps on the phone that I have not seen before. Just wondering if these would be useful to the devs.
CKE Setting
Hidden Menu
LocMgrFT 1.4
Click to expand...
Click to collapse
Hi 4walls, I am currently in Canada and have a broken screen with touch not working. I called LG Texas Repair Center and was told I need a U.S Postal code for them to send back the phone and they can NOT send it to a Canadian Address. Is this true? As i see you got your phone back and u are in canada? would appreciate your help! Thanks
Need to Repair in Canada
Hi!
The guys who said it was 140 to 150 CAD... where did you repair it?? can you give me any phone or webpage?
I've just broken my Nexus 4 LCD and would like to repair it right now...
I'm in Saskatchewan, by the way...
Thanks!
diegoamesap said:
Hi!
The guys who said it was 140 to 150 CAD... where did you repair it?? can you give me any phone or webpage?
I've just broken my Nexus 4 LCD and would like to repair it right now...
I'm in Saskatchewan, by the way...
Thanks!
Click to expand...
Click to collapse
+1 to that i would also like to know this info.
$140 for a cracked screen repair is for Americans (LG repair center in Texas). I called LG USA and they advised me that the repair center will only accept american IMEIs and to contact Google or LG Canada for Canadian repair info.
I called Google and Canadians need to send their phones to a 3rd party for repair, this is the 3rd party that LG/Google have chosen:
Canada -*
ALL TECH-NEEK ELECTRONICS LTD. (ATNE)
310 Brunel Road
Mississauga, ON Canada, L4Z 2C2
Tel*:*905-629-9321
Fax*:*905-629-7553
Web site : www.atne.ca
I sent my phone yesterday (cracked back + front) and it was delivered to them today.
I'll keep you guys updated when they call me to give me a quote on the cost and turn around time.
Sent from my Nexus 4 using xda premium
Same here
mdh007 said:
$140 for a cracked screen repair is for Americans (LG repair center in Texas). I called LG USA and they advised me that the repair center will only accept american IMEIs and to contact Google or LG Canada for Canadian repair info.
I called Google and Canadians need to send their phones to a 3rd party for repair, this is the 3rd party that LG/Google have chosen:
Canada -*
ALL TECH-NEEK ELECTRONICS LTD. (ATNE)
310 Brunel Road
Mississauga, ON Canada, L4Z 2C2
Tel*:*905-629-9321
Fax*:*905-629-7553
I sent my phone yesterday (cracked back + front) and it was delivered to them today.
I'll keep you guys updated when they call me to give me a quote on the cost and turn around time.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Same here! I'm sending it today to ATNE. They told me it would be 240 CAD (tax included) as the minimum cost (could be more if there is more damage)
inb4: Sad Story Bro
Wooooow. I'm guessing my quote will be higher then because both the front + back got cracked when the phone fell. I'm guessing it'll be mighty close, if not more than a new unit.
After I get my quote, I'm going to send Google Canada a hand written letter on how this is BS. LG/Google should regulate the price of out-of-warranty repairs like they do in the states if there's only one repair center that they'll officially provide parts to.
I knew that the Canadian 3rd party would take advantage of being the only ones who can repair it. This is why I wanted to send it to the states in the first place. One week turnround + $140 sounds fair to me but nope, only American IMEIs will be accepted there.
I'll let you guys know what they quote me for the front + back and will also ask how much for just the front so its posted here for future reference.
Sent from my Nexus 4 using xda premium
mdh007 said:
$140 for a cracked screen repair is for Americans (LG repair center in Texas). I called LG USA and they advised me that the repair center will only accept american IMEIs and to contact Google or LG Canada for Canadian repair info.
I called Google and Canadians need to send their phones to a 3rd party for repair, this is the 3rd party that LG/Google have chosen:
Canada -*
ALL TECH-NEEK ELECTRONICS LTD. (ATNE)
310 Brunel Road
Mississauga, ON Canada, L4Z 2C2
Tel*:*905-629-9321
Fax*:*905-629-7553
Web site : www.atne.ca
I sent my phone yesterday (cracked back + front) and it was delivered to them today.
I'll keep you guys updated when they call me to give me a quote on the cost and turn around time.
Sent from my Nexus 4 using xda premium
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Yes thanks please keep us updated. I was also told to contact ante. Waiting on cc company to see if they can pay for the repair cost!
I just want to share my sad story with you. I've been on xda for 7-8 years but I didn't want to use my other account. Hope you understand.
Mobicity, The Silence of the Lambs
original article by Mislav Bušić, via mob.hr
Last year, soon after the launch of Nexus 6, I ordered this device from a highly reliable British webshop called mobicity.co.uk.
At the time, they were taking preorders, and due to certain discounts, I managed to buy it at a considerably lower price than in any other store.
I had to wait for almost four months to receive the device I had ordered. To put it mildly,
I was impatient and angry – both at Motorola and at mobicity – mostly because of the lack of information I was getting from them.
However, I had no other choice but to wait patiently.
Finally, I got hold of Nexus and I immediately started a detailed inspection of the device. I ran an out-of-the-ordinary unboxing,
compared it to its main rivals, Note 4 and iPhone 6 Plus, and I wrote my review. My dear editor was so pleased with everything that he,
at the very least, wished for his own copy of the device.
In the meantime, we tested various other devices, and I used the Nexus 6 along with my Note 4. At the end of May,
there was a period of three weeks during which I completely stopped using Nexus. Due to circumstances at the time,
I was travelling a lot, so I placed the Nexus back into its original packaging, because Note 4, with its far better camera and battery life,
was simply a better choice when going on a trip.
Since I wasn’t using the Nexus, I decided to pass it along to my editor. Who doesn’t love “the smell of a new smartphone in the morning”?
Since I do backup of all my smartphones almost on a daily basis, I took the box and went straight to the post office.
At the counter, in the post office, I decided to double-check if everything was in place. What followed was utter shock and disbelief.
The battery of Nexus 6 was inflated like a pack of the cheapest crisps. The cover/lid came off and there was no point in sending the device at all.
In the pre-cardiac condition, I called Krešo, my editor, to explain the whole situation. I don’t know who was in a greater state of shock, him or me.
He, because he wasn’t getting his new toy, or I, because I had it and was now left without it.
Since unfortunately, Motorola doesn’t have a representative in Croatia at all, and mobicity offers no European guarantee,
I had no other choice, but to contact more-or-less all domestic service centres in the hope of finding someone who could repair my Nexus.
I decided to log on to mobicity’s webpage to contact their customer service, and I was again confronted with another unpleasant surprise.
My account, which I had used to buy dozens of other devices, had been deleted because it had been a couple of months since my last log-in and/or purchase.
At this point I was furious. I managed to get their customer service email address and I finally managed to explain my problem to them.
What followed was a dozen of emails during the next fortnight in which I tried to explain that the device was kept in a box, in a room, at room temperature,
away from the sunlight, turned off, with no contact to moisture or cosmic dust. In a nutshell, the conditions were more than perfect.
Finally we reached the conclusion that it wasn’t my fault that the battery got inflated.
During the following fortnight we exchanged yet another dozen of emails in which mobicity very politely explained that it would be best if I could find a service centre in Zagreb that would fix my device.
The biggest problem was the non-existence of a telephone contact with the personnel at mobicity so that I could explain the situation more efficiently and quickly.
Unfortunately, their support service is as prompt and effective as the Croatian judiciary system, so you have to wait for a reply sometimes even for a week.
Weeks went by and mobicity kept on insisting on issuing a €50 voucher which would, according to them,
make up for the mental pain and the cost of battery replacement as well as possible broken motherboard or whatever.
No matter how much I insisted on sending my Nexus directly to them to have it serviced, they persistently refused to accept it.
The main excuse was the somewhat strange ban on sending inflated batteries by plane across the European Union.
This sounds logical – the battery might explode and take down the entire plane.
After a few more emails, I came to understand that this ban applies to all types of postal services, not just air mail.
After I had realised that we cannot come to an understanding, I directed mobicity’s customer service to mob.hr, the web portal I work for.
mob.hr actually attracts 200,000 unique visits a month and we cover an area of around 20 million people and, in fact,
we are the highest rated daily blog on mobile telecommunications in ExYu.
Mobicity took this as a threat and almost refused any further cooperation.
Then I politely explained that a threat would mean writing an article in English about their customer treatment and sharing this article on all leading world web portals,
including those in the USA as well as those in the UK, featuring a whole lot of pictures, attached emails and a video in English ready to be uploaded on our YouTube.
Eventually we reached an understanding. They apologized and decided to accept my Nexus 6 and service it if I agree to remove the battery before sending the phone.
That is exactly what happened. I managed to remove the battery (which meant taking the whole device apart), and I sent the device to Great Britain.
I was patiently checking the tracking number and I saw that the package had been delivered on July, 23.
I thought that maybe they would contact me upon receiving the package, and since this didn’t happen, I decided to contact them.
It turns out that if I hadn’t contacted them, my Nexus would remain there for weeks without them knowing about the whole situation.
Didn’t worry about this too much as they assured me that the device would be serviced in a few weeks’ time, so I decided to wait patiently.
Days went by and the only contact I had with the service centre was the “well-organized” customer service. I kept reminding them and sending them emails once or twice a week.
Weeks went by, and so did the first month since they received my device, and mobiycity’s customer service still had absolutely no information about the status of my device – what’s its status,
are they still waiting for parts, did they notice some other misfunctions apart from the missing battery… as if they hadn’t received the device at all.
I kept sending them emails on a weekly basis until they finally responded. Six weeks after they had received my phone,
they replied that the device was being inspected by their technicians – which actually means that they were staring at it wondering where the battery was.
I was furious, but I managed to calm myself down and I contacted the European Consumer Centre (ECC). They informed me that, since the English are involved,
I can do nothing but wait. They were kind enough to offer help and they contacted some of their colleagues in London who might call mobicity and ask them to speed thing up.
In case mobicity turned them down, the story would end here since, legally, there is no time constraint regarding the servicing of the device!
After two weeks I was informed that the battery had been replaced and that the device was being further tested.
In translation, the servicer’s son got hold of it for free for another couple of weeks or even months to play games, and,
in case the battery doesn’t get inflated again after the kid tries all possible games on Android, I will be given my device back.
After 4 (!) months, I received absolutely no news about my Nexus. Dozens of emails, complaints and status requests went by practically unnoticed.
Mobicity sent me generic emails such as “soon”, “we still don’t know”, “we’re waiting for our repair centre to reply” and so on.
At this moment I wasn’t sure if I was ever going to get my device back or if it had been given to someone else as a wonderful Christmas present.
If someone did something like this in Croatia, we would be accused of being backward, uncivilised and incompetent. Since all of this took place in the UK,
the cradle of civilisation, it is perfectly clear that there are plenty of incompetent, uneducated and lazy people outside Croatia. Maybe if I hadn’t been cheap,
and if I had offered that PR person at the other side of the email some £10 bribe, maybe he would have checked where my Nexus was and would have told his colleagues to fix my phone.
At least, that’s how it works in Croatia, where you need bribe even to get your driving licence.
About 3 weeks ago, I threatened mobicity with negative feedback article, and gave them deadline till friday to repair my Nexus. Within 24 hours,
they said my device is repaired and waiting to be shipped. Guess what? They still haven’t manage to ship it!
So, to sum up, having a warranty is a wonderful thing without which you shouldn’t buy a device because you could easily have an accident as I did, no matter how careful you are.
Be careful where you buy your device and what kind of warranty it comes with. Well-known webshops are sometimes considerably cheaper than the local retail,
but they come with certain risks involved which you have to be prepared for. Your device will most likely be taken to be serviced,
but be prepared wait for it for a couple of months or even to lose it altogether. All things considered, we do not recommend buying from the mobicity.
This is the risk you run with all sites like this.
Also Admitting to having more then one account is an easy way to have both accounts banned.
Thread closed.