Help, please. - myTouch 4G Q&A, Help & Troubleshooting

I bought my 13 year old sister a mytouch 4g off craigslist (she loses her phones a lot) and it was working fine at first. Set up her gmail and all that. Then I put in her old sim card, installed the facebook app and the phone froze. Went into bootloader and did a factory reset. Worked fine for a bit then it froze again. Now when I turn it on it gets stuck on the logo screen and when I try to reset via bootloader it freezes too. I'm trying to root it but usb debugging is not enabled and I can't get into the settings to enable it. I've been at it for hours, my brain is fried, can't think of anything solution. Someone please help me.

Makes me wonder if the eMMC chip hasn't gone bad. If so, you're SOL. You could try putting one of the PD15IMG.zip files on the sdcard and reinstall everything fresh -- certainly wouldn't hurt to try. If the PD15IMG file fails to install then that confirms you've got a borked eMMC.

beanboi said:
I bought my 13 year old sister a mytouch 4g off craigslist (she loses her phones a lot) and it was working fine at first. Set up her gmail and all that. Then I put in her old sim card, installed the facebook app and the phone froze. Went into bootloader and did a factory reset. Worked fine for a bit then it froze again. Now when I turn it on it gets stuck on the logo screen and when I try to reset via bootloader it freezes too. I'm trying to root it but usb debugging is not enabled and I can't get into the settings to enable it. I've been at it for hours, my brain is fried, can't think of anything solution. Someone please help me.
Click to expand...
Click to collapse
Well what the person above me said is possibly the only way you could get it to work. Do you want me to find a link for you?
Sent from my HTC Glacier using xda app-developers app

blacra said:
Makes me wonder if the eMMC chip hasn't gone bad. If so, you're SOL. You could try putting one of the PD15IMG.zip files on the sdcard and reinstall everything fresh -- certainly wouldn't hurt to try. If the PD15IMG file fails to install then that confirms you've got a borked eMMC.
Click to expand...
Click to collapse
Actually, it confirms your bootloader is corrupted. Either way, the phone is toast.

estallings15 said:
Actually, it confirms your bootloader is corrupted. Either way, the phone is toast.
Click to expand...
Click to collapse
The phone is so great except for this one issue
Sent from my myTouch 4G using xda app-developers app

N_otori0us_ said:
Well what the person above me said is possibly the only way you could get it to work. Do you want me to find a link for you?
Sent from my HTC Glacier using xda app-developers app
Click to expand...
Click to collapse
If you wouldn't mind. Most of the links I've found are dead except one, the one on cm's site. However when I do it, it says "Main version is older! Update Fail!"

beanboi said:
If you wouldn't mind. Most of the links I've found are dead except one, the one on cm's site. However when I do it, it says "Main version is older! Update Fail!"
Click to expand...
Click to collapse
I don't know man, without debugging your type of screwed.
Try to make a gold card, then put the pd15 on it, and then update it.
Sent from my myTouch 4G using xda app-developers app

Related

[Q] Bricked HTC Mytouch 4G?

First off let me start by saying I now know what i did wrong. Next is there anyway i can fix it?
I didn't backup anything and then managed to erase everything... I have CM 6 but as of now all i can get is the boot screen. I tried recovery but that won't work becasue there is no backup. also Before I erased everything i managed to turn s on so now i have no way to turn that off correct? Im basicly looking for a way to restore my phone but if it cant be done then i understand. Right now I am using a samsung vibrant with Nero v3 voodo and understand how to install custom roms now
i have almost the same problem as you I don't know what to do I've looked everywhere.
zigg82 said:
First off let me start by saying I now know what i did wrong. Next is there anyway i can fix it?
I didn't backup anything and then managed to erase everything... I have CM 6 but as of now all i can get is the boot screen. I tried recovery but that won't work becasue there is no backup. also Before I erased everything i managed to turn s on so now i have no way to turn that off correct? Im basicly looking for a way to restore my phone but if it cant be done then i understand. Right now I am using a samsung vibrant with Nero v3 voodo and understand how to install custom roms now
Click to expand...
Click to collapse
What do you mean... erase everything? How?
Possible steps:
1. factory reset from H-Boot, see if it boots up normally, then re-root.
2. Install PD15IMG from development section, look it up.
Good luck.
Man, do I feel like an idiot...
borodin1 said:
What do you mean... erase everything? How?
Possible steps:
1. factory reset from H-Boot, see if it boots up normally, then re-root.
2. Install PD15IMG from development section, look it up.
Good luck.
Click to expand...
Click to collapse
I've tried this, but it still hangs on boot screen. Thanks tho.
That sucks.
S.I. 77
zigg82 said:
First off let me start by saying I now know what i did wrong. Next is there anyway i can fix it?
I didn't backup anything and then managed to erase everything... I have CM 6 but as of now all i can get is the boot screen. I tried recovery but that won't work becasue there is no backup. also Before I erased everything i managed to turn s on so now i have no way to turn that off correct? Im basicly looking for a way to restore my phone but if it cant be done then i understand. Right now I am using a samsung vibrant with Nero v3 voodo and understand how to install custom roms now
Click to expand...
Click to collapse
Same issue here...I have nero v5 on my vibrant lol.
We should've just stayed with the vibrant...
Which recovery did you have installed and which h-boot
Did you try seeing if you could s-off through adb? Im not sure if this will work but Download the files you need to get s-off from ur computer and put it on ur SD card via a card reader or some sort, after you get the necessary files put the SD card back into ur phone. Hook it up to ur computer and maybe you can s-off through adb if you can get ur computer to recognize ur phone. Then IF it works, download a rom via computer to it SD card and boot into recovery and flash. Let me know what happens if it works or not
Sent from my HTC Glacier using XDA App
Should have taken my advice from this thread.
I just went thru the same thing and couldn't restore any of the backups it just kept getting stuck on the flash screen. I downloaded the ice glacier rom on to a spare sd card and flashed it thru hboot recovery and it looks like that did the trick.
hi guys if you still cant get your phones working try mobiletechvideos.com, they fixed my phone , my phone wouldn`t do anything .good reliable service, yes its in texas.
Although you didnt create any backups, is it possible that someone can create a backup of a fresh ROM and send that to you?
youshoe said:
Just take the SD card and put a new ROM on it. Then go to recovery, wipe data, wipe cache, wipe dalkik cache.
Then install zip from sd card and find it.
I like using Royal Panache 1.3.
I think it's stock Mobilicity ROM but no stock software from carrier. Good stuff.
MIUI and Cyanogenmod 7.1 are also good candidates.
I'm currently testing out ICS and you can test it out as well (but in your case, probably try a working one first =P) http://forum.xda-developers.com/showthread.php?t=1383629&page=1
Click to expand...
Click to collapse
I believe this is the oldest thread revive in the my touch 4g, Congrats good sir.
Sent from my HTC Glacier using xda premium
Nicgraner said:
I believe this is the oldest thread revive in the my touch 4g, Congrats good sir.
Sent from my HTC Glacier using xda premium
Click to expand...
Click to collapse
Wrong, he just randomly revived a thread that last post was made in July 2011.
Sent from MT4G-Glacier powered by HKM's GB2.3.X Enhancement Package v1.2
He revived quite a few of them, trying to market what I believe to be his product. Just look at his messages. Don't want to write the name of the product, since it appears he's scoring just for that.
I've reported his posts, but didn't see mod response yet.
Yet they always get me
Sent from MT4G-Glacier powered by HKM's GB2.3.X Enhancement Package v1.2
Jack_R1 said:
He revived quite a few of them, trying to market what I believe to be his product. Just look at his messages. Don't want to write the name of the product, since it appears he's scoring just for that.
I've reported his posts, but didn't see mod response yet.
Click to expand...
Click to collapse
Oh, as marketing for the app he talks about? I thought you meant ICS and was thinking well that just goes to feby's ICS thread..
Sent from my HTC Glacier using xda premium
FYI if it's older than a week..just let it go

Please help me fix my droid x!

I have a droid x that I went into settings on and did the factory reset. When it rebooted, a screen came up that asked for the phone number so it could be activated. Since there is no phone number, because its not active yet and I didn't know how else to get it past this screen, this is how I left it. Until today, when I took it somewhere to have it flashed to cricket. The guy did whatever it was to get outta that screen. Then he showed me that it would go to the lockscreen. When unlocked, the status bar is at the top, but the rest of the screen is black. None of the buttons do anything either. He said that it looked like it had no OS on it. I need a link to dl a stock rom from onto the memory card, using my m860. Then I need to know the button combination that will get me into the bootloader menu on the DX, THEN, seeing as I'm pretty new to the world of Android, I may need the steps that will successfully fix my DX. Thanks for reading. I greatly appreciate any help that you could offer.
Sent from my M860 using XDA App
I'm having the exact same problem with the DX. Im in for some answers on how to fix this problem.
Google search how to sbf for your system version
I actually figured out a way to fix this on my own. If I held down the home button, I got the option to use voice services, which I used to access "my files" where I installed titanium backup from the sd card. Then used TB to restore all apps and settings. Then viola! Now my problem is I downloaded the gummyjar 2.5 custom rom to my sd card using CW rom manager, but whenever I try to install, instead of rebooting into recovery mode, it just reboots and does nothing special. How can I get this phone to boot into recovery?
Sent from my DROIDX using XDA App
friedtater22 said:
I actually figured out a way to fix this on my own. If I held down the home button, I got the option to use voice services, which I used to access "my files" where I installed titanium backup from the sd card. Then used TB to restore all apps and settings. Then viola! Now my problem is I downloaded the gummyjar 2.5 custom rom to my sd card using CW rom manager, but whenever I try to install, instead of rebooting into recovery mode, it just reboots and does nothing special. How can I get this phone to boot into recovery?
Sent from my DROIDX using XDA App
Click to expand...
Click to collapse
You need to root your phone. There as billions of guides on how to do this
Jmoney47 said:
You need to root your phone. There as billions of guides on how to do this
Click to expand...
Click to collapse
Ummm, actually, my phone IS rooted. If you had read my previous post, you should know that. You can't use Titanium Backup on an unrooted phone.
Sent from my DROIDX using XDA App
How did you get titanium backup on your sd card? Im literally in the same situation as you man, and cannot figure this out.
Jmoney47 said:
You need to root your phone. There as billions of guides on how to do this
Click to expand...
Click to collapse
Yes, he is obviously rooted lol.
You gotta use koush's droid x bootstrapper app to get into cwm recovery. First hit bootstrap recovery. Then after it says "success" hit reboot recovery.
Sent from my DROIDX using Tapatalk
vangordernick said:
How did you get titanium backup on your sd card? Im literally in the same situation as you man, and cannot figure this out.
Click to expand...
Click to collapse
I already had it on mine. I backed everything up before i did anything. You can get it on your card via another phone or computer, but I don't know if it'll help bc you don't have anything backed up.
Sent from my M860 using XDA App
zwade01 said:
Yes, he is obviously rooted lol.
You gotta use koush's droid x bootstrapper app to get into cwm recovery. First hit bootstrap recovery. Then after it says "success" hit reboot recovery.
Sent from my DROIDX using Tapatalk
Click to expand...
Click to collapse
I found this and d'led it, but when I try to install it, I get a parsing error. I'm getting so frustrated with this phone, I'm almost ready to just sell it!
Sent from my M860 using XDA App
NOW, my dx is really acting crazy! I did a factory reset so I could set up my gmail account. Everything was working fine for a while, then the phone just randomly reboots. When it started back up, it had all the settings that were on there before I did the reset on it. Very frustrating. Thinking about just selling it and buying something better, I just don't know which phone I should think about buying!
Sent from my M860 using XDA App
friedtater22 said:
NOW, my dx is really acting crazy! I did a factory reset so I could set up my gmail account. Everything was working fine for a while, then the phone just randomly reboots. When it started back up, it had all the settings that were on there before I did the reset on it. Very frustrating. Thinking about just selling it and buying something better, I just don't know which phone I should think about buying!
Sent from my M860 using XDA App
Click to expand...
Click to collapse
"Selling it and buying something better" will not help you understand smartphone modification. If you would just be patient and do lots of reading, everything would go smoothly!
I use an iphone 4. I was just trying to fix this droid x. Thanks for the help, I need a linux computer though. Er.

[Q] Not rooted bootloop?

Ok so this is on my wife's phone that I have not touched, I have a vibrant that is rooted and I flash different things all the time, and recovered from several bootloops, so I'm not totally new to this. As soon as you turn the phone on it goes to the my touch 4g screen, vibrates, and then reboots. I can get into hboot screen but if I try to go to recovery or do a factory reset it just bootloops again. I did some searching but saw nothing about an unrooted phone bootlooping. Any help is greatly apreciated.
Try this... pull the battery. Let it sit for 20 minutes. Then try booting it. Sounds like a dell tech support answer... but it has actually worked for more than a few people.
Sent from my HTC Glacier using XDA App
Ok so I found PD15img.zip and tried loading it and installed fine but same problem, so I'm not trying to install factory recovery through adb and fastboot and I've got all the files but fastboot will not recognize the device (yes drivers are installed). Any suggestions before I call HTC/tmobile in the morning?
bfranklin1986 said:
Ok so I found PD15img.zip and tried loading it and installed fine but same problem, so I'm not trying to install factory recovery through adb and fastboot and I've got all the files but fastboot will not recognize the device (yes drivers are installed). Any suggestions before I call HTC/tmobile in the morning?
Click to expand...
Click to collapse
Well, you could try the suggestion from the poster above..and if you did leave feedback.
Sent from my HTC Glacier using XDA Premium App
If the pd15img.zip isn't working sounds like an internal storage issue. If that's the case there is nothing u can do. Call T-Mobile not HTC.
Sent from my HTC Glacier using XDA Premium App
Thanks for everyone's help. Left the battery out all night and same thing this morning. Called t-mobile and they're shipping a new one for free, which surprised me since we bought the phone off eBay. Thanks again.
Sent from my SGH-T959 using XDA App

Please help me guys :/ my phone is stuck at the mytouch screen

My mytouch 4g that i just rooted is stuck at the mytouch 4g screen. I downloaded a custom rom and since then its stuck at the mytouch 4g screen! when i go to the recovery it says cant load cache and missing things so something is wrong i really need help this is my only phone!! please anyone
did you try restoring your stock rom from from your nandroid backup?
i had a problem similar to that and i think it was because when i made my backup i didn't have enough space on my sd card so it just got stuck on the boot screen. i just flashed the PD15IMG in the bootloader and it completely restored my phone back to stock.
http://theunlockr.com/2010/12/16/how-to-unroot-the-t-mobile-mytouch-4g/
hope this helps..
jberg22 said:
did you try restoring your stock rom from from your nandroid backup?
i had a problem similar to that and i think it was because when i made my backup i didn't have enough space on my sd card so it just got stuck on the boot screen. i just flashed the PD15IMG in the bootloader and it completely restored my phone back to stock.
http://theunlockr.com/2010/12/16/how-to-unroot-the-t-mobile-mytouch-4g/
hope this helps..
Click to expand...
Click to collapse
He's getting cache errors which usually points to a failed eMMC chip which he should've checked before rooting. A improperly made backup will not give out cache errors it will either error out or just bootloop your phone till you wipe and reflash a ROM. So if you can get ADB to recognize your phone and can check your eMMC chip it will most likely be the bad one.
Sorry for your bad experience with the phone just send in for a warranty replacement recheck the eMMC on the replacement. If its good go crazy but be careful in what you flash
Sent from my My Touch 4G using XDA Premium App
Nicgraner said:
He's getting cache errors which usually points to a failed eMMC chip which he should've checked before rooting. A improperly made backup will not give out cache errors it will either error out or just bootloop your phone till you wipe and reflash a ROM. So if you can get ADB to recognize your phone and can check your eMMC chip it will most likely be the bad one.
Sorry for your bad experience with the phone just send in for a warranty replacement recheck the eMMC on the replacement. If its good go crazy but be careful in what you flash
Sent from my My Touch 4G using XDA Premium App
Click to expand...
Click to collapse
Jst bcuz u have the bad eMMC don't mean anything. I have the bad one and I've flashed every sense rom, the liquid rom, miui.us, and demonspeed miui. And I haven't had any problems and I've even rooted and s-off and then put s-on and unrooted, and then rooted and s-off again jst to see if becuz I had the bad emmc it would bootloop or die, and nothing... works perfectly fine. So back to the question, since you can't get into recovery go grab the PD15IMG.zip and place it on root of phone, boot into bootloader, and when it asked for update say yes. Let it do its thing. Then reboot, and bam phone should work again. Then jst reroot and use rom manager to flash recovery and there you go.
Sent from my demonSPEED Glacier using XDA Premium App
ptaylor09 said:
Jst bcuz u have the bad eMMC don't mean anything. I have the bad one and I've flashed every sense rom, the liquid rom, miui.us, and demonspeed miui. And I haven't had any problems and I've even rooted and s-off and then put s-on and unrooted, and then rooted and s-off again jst to see if becuz I had the bad emmc it would bootloop or die, and nothing... works perfectly fine. So back to the question, since you can't get into recovery go grab the PD15IMG.zip and place it on root of phone, boot into bootloader, and when it asked for update say yes. Let it do its thing. Then reboot, and bam phone should work again. Then jst reroot and use rom manager to flash recovery and there you go.
Click to expand...
Click to collapse
You've been lucky so far. Just because your eMMC has not yet died, doesn't mean that it won't. If the OP's eMMC has failed, flashing PD15IMG.zip is not guaranteed to work either. Most people get the dreaded Fail-PU error message when flashing it, which means the phone is truly bricked. It's worth a shot though.
Oh, and I hit 'thanks' by accident, so you get your first one for free.
TeeJay3800 said:
You've been lucky so far. Just because your eMMC has not yet died, doesn't mean that it won't. If the OP's eMMC has failed, flashing PD15IMG.zip is not guaranteed to work either. Most people get the dreaded Fail-PU error message when flashing it, which means the phone is truly bricked. It's worth a shot though.
Oh, and I hit 'thanks' by accident, so you get your first one for free.
Click to expand...
Click to collapse
The way I see it, other then sending it in, is it not the only option?
Sent from my demonSPEED Glacier using XDA Premium App
ptaylor09 said:
The way I see it, other then sending it in, is it not the only option?
Click to expand...
Click to collapse
Yes, I'm afraid it is. I was just trying to give a more realistic account of what eMMC failure is like.
I love the smell of fried eMMC chips in the morning.
ptaylor09 said:
Jst bcuz u have the bad eMMC don't mean anything. I have the bad one and I've flashed every sense rom, the liquid rom, miui.us, and demonspeed miui. And I haven't had any problems and I've even rooted and s-off and then put s-on and unrooted, and then rooted and s-off again jst to see if becuz I had the bad emmc it would bootloop or die, and nothing... works perfectly fine. So back to the question, since you can't get into recovery go grab the PD15IMG.zip and place it on root of phone, boot into bootloader, and when it asked for update say yes. Let it do its thing. Then reboot, and bam phone should work again. Then jst reroot and use rom manager to flash recovery and there you go.
Sent from my demonSPEED Glacier using XDA Premium App
Click to expand...
Click to collapse
Like teejay said your lucky yours hasn't died yet. His has failed so he can no longer do anything which is why PD15IMG.zip will just error out.
Sent from my My Touch 4G using XDA Premium App

[Q] Phone won't boot after failed restore

Greetings
My phone is failing to boot after a failed restore. The phone is rooted and has S-OFF. After flashing a custom ROM I wiped and tried to restore a backup of the stock rooted ROM. That failed while writing the partition cache with an error like this: E:Can't mount /sdcard. During the restore I connected the USB cable right before that error appeared and I suspect that was the cause. I rebooted the phone from recovery, the boot screen came up, sat there for a while and then it entered a boot loop. I pulled the battery at that point. Afterward the phone wouldn't boot into fastboot or recovery. The LED doesn't come on when I plug in USB but the PC detects QHSUSB_DLOAD as new hardware. Is there anything I can try to fix this?
Thanks,
Boz
So you can't boot into the bootloader or recovery at all?
Sent from my HTC Glacier using XDA App
Nope, I can't boot into the bootloader or into recovery. The phone is pretty much unresponsive except for the QHSUSB_DLOAD device detected by the PC.
Wow. Sounds toasted to me. Sorry. Just play around with it using different ways of powering it up.....like without the SD card, hold the buttons then put it the battery, and other ways like that. If it still won't do anything, it seems like your bricked.
Sent from my HTC Glacier using XDA App
Yeah, that's kinda what I figured. I'll play with it some more but I ain't holding my breath. Can tmobile/htc fix this? If so, how much would it cost? I've had the phone for about 10 months but I don't have warranty on it.
You could take it to a T-Mobile store and ask them. They might give you a replacement if your lucky....or maybe a discount for a new phone. Don't mention that it was rooted or that you tried to fix it though. Just tell them it stopped working.
Sent from my HTC Glacier using XDA App
That's what I'll be trying after work today. Hopefully they won't give me too much crap.
Read my "if you think you're bricked" guide...
Its a sticky in the general section.
Sent from my HTC Glacier Sense 3.5 using xda premium
ask and answer these two questions to yourself:
1) can you enter bootloader?
2) can you enter recovery?
Note: if you can't enter either one of those, and your device doesn't show any signs of life, then don't bother reading on, you are truly bricked.
Click to expand...
Click to collapse
I started reading your guide but unfortunately for me the answer to both of those questions is "no"
EvilBoz said:
I started reading your guide but unfortunately for me the answer to both of those questions is "no"
Click to expand...
Click to collapse
Ah I see... sorry about your luck friend...
Sent from my Streak7 Honeycomb using xda premium

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