Nexus 4 UK Help Please - Nexus 4 Q&A, Help & Troubleshooting

Hi Guys, have a nexus 4 on tmobile/orange uk. Running totally stock 4.22. My problem is the phones signal is useless compared to other android phones. Sitting on desk it may read 3 or 4 bars, lift it to make a call and it loses all signal and cannot make a call. I have returned it via RMA to google and the new phone is exactly the same.
I am wondering has anyone in the UK a similar problem. I have considered rooting the phone to try different radios but dont want to go down this road unless I have to.
Please Help, great phone for everything else apart from making calls.........doh.

I'd change the SIM, sounds like it might be the cause

Got a new micro sim when I bought phone in dec 2012, Daughter tried here sim in as well and no difference.

Related

A GPS fix that actually worked for me!

I got a replacement phone!!.....no more problems. I bought the vibrant the first day it came out and the Gps never worked. I tried every fix posted here, flashed different roms, went up on rooftops, etc, it would never get a lock. I called Tmobile customer service last week as I was finally fed up and told them I had a faulty GPS on the phone. They said that qualified as a defect, and as my phone was still under the one year manufacturer warranty, they happily sent me a new handset which I received yesterday. The gps works quite well right out of the box, also the phone seems faster and has no gallery lag like my last one. I can't speak as to the quality of the gps which is of great controversy here, but i'm happy to have it working at all, and fairly accurate so far it seems. I highly recommend to all of those folks out there with non functioning gps....just get a new phone....this is not a cheap device and should function as intended.
Did you flash your phone back to stock before returning it? Just wondering... I've seen some talk of t-mobile not caring about flashed phones, and I'm thinking of having mine exchanged for the same reason.
I got a replacement phone too. Manufactured in November. GPS works without any problems both when I tried it stock and with Nero 1.0. No more ****ing around with it for me!
I have not flashed it back to stock. Tmobile hasn't said anything about rooting and flashing roms voiding the warranty, so I don't think it will be a problem.....I hope
How would I be able to tell the manufactured date on my phone? I dont have it here with me, but just I know when I get home...
Is it possible to attempt to replace the phone within the first year of purchase??
I got my Vibrant at Best Buy.. would I have to go to Best Buy or T-Mobile??
I seem to get some GPS locks and correct positioning ONLY when I use both GPS & Network location options... sooo I'm assuming my GPS doesnt function properly right..?? My GPS alone should be able to locate me right??
I just got my phone replaced through insurance about a week ago and noticed a increased gps lock right away
If you have the update(which everyone should have by now) and gps isnt working still, then yea I would say call it in and get it replaced. I have mine that I got when it first came out and after the update(but then this was also after flashing each and every rom/leak/etc that i went back to stock), gps works fine for me.
Just remember, dont place the phone near any large metal, or magnetic objects, this throws the compass off. And try to be in view of as much sky as possible. Being in the shadow of a building will distort the signal and throw your location/accuracy off.
perron-
You should definitely be able to get decent accuracy/locks/location from the GPS just by itself. Using wireless networks can sometimes help enough that it masks the fact that your GPS performance is sub par. I never have the "Use wireless networks" box checked as it doesn't seem to improve my GPS's performance, and sometimes it seems to hurt it. Use an app like GPS Test to get an idea of how well the GPS is functioning, and make sure you have the wireless networks option turned off.
A quick question---Don't you get a refurbished phone if you get your current phone replaced? That is the way it has always worked with me for the last 13 years with TM. Perhaps you received a refurbished phone mfg in Nov. I am still having GPS situations and have thought about asking for replacement but am concerned that I would receive one worse than what I now have, including hard locked buttons.
They will give you a "new or like-new" phone. Mine was new but it wasn't in a retail package.
my manufacture date is 7/21/2010
my gps seems to work just fine. Thats with wireless networks not checked. sometimes i cant get a lock in a building, but thats not a huge deal for me. My gps stays connected when i get a singal, doesnt wander off the route, and seems to be fairly accurate, within a few feet. I got the phone oct 22, from radio shack.
Just used the GPS Test App;
Indoors
in view 12
in use 5
30ft
Outdoors
in view 12
in use 8-10
18-20ft
I got my replacement Vibrant last week. It was a new phone, complete with original box, battery, two back covers, headphones, instructions, usb cable, charger, and SIM card. GPS works now, locks in seconds and doesn't jump around anymore. I Odined my old phone back to stock, put it in the new box and sent it back to T-Mobile. I kept everything else.
i got my phone from tmobile off contract in august and my gps works but not very well. do i qualify for a replacement?
EDIT: Crap. Never mind, just realized you wrote "original box". I'll call for replacement. Nothing to see here. Move along...lol
monstah_rain said:
I got my replacement Vibrant last week. It was a new phone, complete with original box, battery, two back covers, headphones, instructions, usb cable, charger, and SIM card. GPS works now, locks in seconds and doesn't jump around anymore. I Odined my old phone back to stock, put it in the new box and sent it back to T-Mobile. I kept everything else.
Click to expand...
Click to collapse
The one you got, was it on a white box and wrapped in a carton-with-a-window or was it a full retail box?
I received one from insurance (Asurion) and was in a white box and indeed was refurb but all accessories in the box, including both back covers and all (was replacing a Nexus One). Got it replaced by tmo bcause the screen was greenish, and received the replacement one in an identical box, from the same address in TX, no accessories but I'd swear is new, not a single sxratch in the battery area - a telling sign (on the IMEI label under the batt says 10.07 so I assume us the nfg date). The IMEI in the box matched on both phones.
My GPS jumps all over the place, so if you definitely got a retail one, I'll ask for warrabty exchange.
I had gotten a replacement not to long ago was in original box sealed
Sent from my Nexus S using XDA App
barmanham said:
I had gotten a replacement not to long ago was in original box sealed
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
Thanks. Based on both of your posts just called, and will get a replacement. Didn't give me any trouble at all when I asked for a replacement. However, the guy said he had no idea if I would get a new or a refurb... will call tomorrow and whine just in case.
Sent from my Ideos S7 using XDA App
engineer14 said:
i got my phone from tmobile off contract in august and my gps works but not very well. do i qualify for a replacement?
Click to expand...
Click to collapse
Should. They sell it. They must guarantee it. Call their cust service. Your IMEI is the key.
Sent from my Ideos S7 using XDA App
mine came in the little white window box, no backplate, battery, or anything else. Maybe it's a refurbish...I don't know, however, it works perfectly and looks brand new.
jstein222 said:
mine came in the little white window box, no backplate, battery, or anything else. Maybe it's a refurbish...I don't know, however, it works perfectly and looks brand new.
Click to expand...
Click to collapse
Just like mine #2 (current). Looks and feels new. GPS jumps around when you are static? And have you used the samsung gps reset app thing?
ty
jstein222 said:
mine came in the little white window box, no backplate, battery, or anything else. Maybe it's a refurbish...I don't know, however, it works perfectly and looks brand new.
Click to expand...
Click to collapse
Yup, that's how mine came. Manufactured in November and appears to be new in ever respect.

Phone not starting up!! Atrix 4G

hi there,
I am using the motorola atrix 4g from the last few months. Recently upgraded it to the official gingerbread version. Everything seemed to be working fine until now. I just changed my SIM to go to a different service provider and now the phone would not start up.
I have inserted/reinserted the battery and the SIM several times but in vain!
The phone was charged to around 85% when I was doing this and had shut the phone properly before changing the SIM. I have now kept it for charging but there is no light indicating on the phone that it is being charged.
I hope nothing has gone wrong terribly...
Please help someone!
Here are a few things you should try.
1. Remove your battery and use a screw driver to remove rust from the part that the battery touches on your phone. Also remove any rust from the copper anode and cathode of the battery.
2. Maybe your battery itself is dead....like literally dead and cannot be charged, try buying another battery to see if it charges.
3. Tap the phone on your palm a few times (make sure you don't take the touchscreen as you might break or affect it) this will break/remove any rust/dust inside the phone.
Hope that any of these will help you.
Changing the SIM didn't cause your phone to not boot. Phones will boot with no SIM in. Something else has happened when you did this. I would definitely check that your battery is good as was already stated.
CaelanT said:
Changing the SIM didn't cause your phone to not boot. Phones will boot with no SIM in. Something else has happened when you did this. I would definitely check that your battery is good as was already stated.
Click to expand...
Click to collapse
hi all,
I did check up the battery and it seems to be fine. Something else has probably happened and i am thoroughly confused!!
I purchased this piece in Dubai - United Arab Emirates though I am based in Mumbai-India. I was told in Dubai that it has international warranty. However, when I contacted Motorala in India, they were unable to help as the Atrix 4G model has not been launched in India as yet. I am really confused now as to what I should do .. Sending it Dubai is going to be difficult

Major G2 hardware issues

I just had to order my fourth G2 in the past six weeks.
First one developed a striated screen after a week.
Second one would not receive any LTE signal and 3G was often unstable.
Third one seems to get an LTE signal briefly when phone is reprogrammed and tries to do a profile update, but it never completes the update and LTE never shows again. Same instability when trying to get 3G. This one also keeps throwing an error message that it has a bad UICC card. Something about an invalid SIM card. No one at the Sprint store or any of the techs that I called had any idea about how to fix that last thing. And the tech manager at the Sprint Repair center was incredulous that I had found three defective G2s in a row. This last one was tested before I left the store with it due to my previous experience. When I did take it home (after ordering a new one) it was so annoying I just turned it off and re-activated my Galaxy S3.
Anyone else have any sort of experience or am I just lucky?
Your unlucky. But what if that store gave you phones that were returned previously?
Sent from my LG-D802 using Tapatalk
4 times in 6 years is doable or I should say "was doable" (Pittsburgh Steelers dynasty).
4 phones in 6 weeks is unthinkable. FOUR???
mrm43 said:
Your unlucky. But what if that store gave you phones that were returned previously?
Sent from my LG-D802 using Tapatalk
Click to expand...
Click to collapse
That's what they are telling me.
The guys at the Sprint store claim that they can't tell whether it's a refurb or not. They say it's so new that they are probably all new. I doubt it.
I'm finding it pretty unbelievable. I know it's not a conspiracy or anything, but this next one had better be perfect or there will be a bit of a scene. I'm not walking out of the there without a 100% working phone.
what are you doing rhat causes this?
skinny jeans maybe with extra small pockets and extra tension on phone?
backpocket while sitting?
I'm also on my third replacement, first one had a bad screen it kept flickering while in a call, second one had radio connection issues, and this one I currently have has the same radio problems and also gets really hot sometimes. The quality control on these phones is bollocks at best, I will never get another LG phone again. It's a shame because I enjoy the speed of the Snapdragon 800 processor, the OIS camera is good and I like the IPS display
I have my 3rd phone coming on Monday. Got my G2 1 month ago and I am going on my 3rd. I love the phone but not sure I could deal with it if it breaks again. For me, I woke up, unplugged my phone, it rebooted and that was it. No wifi, no data, and just kept rebooting. Did a factory reset, which did nothing. So I flashed the 12b on with the LG Flash Tool which wipes out your internal storage. and still nothing. Called Verizon and they are shipping me another phone! Hopefully I get more than 2 weeks out of it! Can't keep starting over every 2 weeks.......
Syst3mSh0ck said:
I'm also on my third replacement, first one had a bad screen it kept flickering while in a call, second one had radio connection issues, and this one I currently have has the same radio problems and also gets really hot sometimes. The quality control on these phones is bollocks at best, I will never get another LG phone again. It's a shame because I enjoy the speed of the Snapdragon 800 processor, the OIS camera is good and I like the IPS display
Click to expand...
Click to collapse
isnt that the proximity sensor that turns off and on screen?
tattooz305 said:
I have my 3rd phone coming on Monday. Got my G2 1 month ago and I am going on my 3rd. I love the phone but not sure I could deal with it if it breaks again. For me, I woke up, unplugged my phone, it rebooted and that was it. No wifi, no data, and just kept rebooting. Did a factory reset, which did nothing. So I flashed the 12b on with the LG Flash Tool which wipes out your internal storage. and still nothing. Called Verizon and they are shipping me another phone! Hopefully I get more than 2 weeks out of it! Can't keep starting over every 2 weeks.......
Click to expand...
Click to collapse
do you use original charger and good electrical outlet?
For the record, I never did anything crazy to them.
I only rooted the first one after the stuff started happening so that I could create a backup to try to install on the second.
Second and third never even got rooted, as I didn't want any bull about having anything that I did creating the flaws.
Each phone was never dropped and in a case it's entire life. Not a scratch. Only used stock cable and chargers (except when in the car).
My fourth one has been almost flawless and confirmed as a 100% new device.
I am having a small issue with the knock/on feature, but I think that's a result of the ROM I'm using now and the way I messed around with it. We'll see when I flash something new this weekend.
Trident said:
I just had to order my fourth G2 in the past six weeks.
First one developed a striated screen after a week.
Second one would not receive any LTE signal and 3G was often unstable.
Third one seems to get an LTE signal briefly when phone is reprogrammed and tries to do a profile update, but it never completes the update and LTE never shows again. Same instability when trying to get 3G. This one also keeps throwing an error message that it has a bad UICC card. Something about an invalid SIM card. No one at the Sprint store or any of the techs that I called had any idea about how to fix that last thing. And the tech manager at the Sprint Repair center was incredulous that I had found three defective G2s in a row. This last one was tested before I left the store with it due to my previous experience. When I did take it home (after ordering a new one) it was so annoying I just turned it off and re-activated my Galaxy S3.
Anyone else have any sort of experience or am I just lucky?
Click to expand...
Click to collapse
Same here, 3G is commonly unstable and keep disconecting, even when connected is very slow.
I have a major issue with reception as well: 2-3 bars in areas when all other phones has full signal strenght (used to have motorola on the same operator for 10 years and never seen a single bar drop in reception) Sometimes even looses reception. !This is the worst anthena on mobile device I'vee ever seen!
It is pretty useless on mobile data, as it never gets strong enough signal to browse
WiFi limited to 72mbps on 2.4Ghz wireless N network (unacceptable)
Maybe it's Sprint? I'm on TMO and LTE and connectivity in general has been blazing and never drops. And still on my first G2.
I've yet to read of this issue until your thread, so hopefully you're able to figure it out. Good luck!

[Q] Reception/Signal issues

Howdy,
I've been having issues with my N4 for the last month or so with getting a signal indoors in places where I normally wouldn't have a problem whatsoever (work, home etc), even outside every now and then it kicks up.
Stock Nexus 4 running Lollipop since it was available OTA. It's not the sim card because I ordered a new one and it still had the same issue and worked fine with another older phone of mine.
Any ideas? Would appreciate it before I have to consider replacing this!
How's your battery doing? Is it old/abused?
I replaced it with a brand new genuine one about six weeks ago? I did read about that being an issue to several and it would fix it, but unfortunately not in my case!

[Help] Non-UK Device in UK

Hi Xda would be really helpful if anyone could help with this one.
Bascially my cuzon bought a Note 4 on Ebay and when it came shortly after we discovered he was having major issues with the phone he was losing 3G and 4G and sometimes texts would go and sometimes they wouldn't.
Anyway we took this up with the buyer who said he would send us another one once he had received this one back. We sent the device back and revived the same one back i knew this when i compared the imei number. This was about 6 months ago since then the case has gone cold Ebay has done nothing and the seller and disappeared, after taking this to trading standards they have hit a brick wall. They are still trying at the present time but they have told us that we are stuck with the device.
When i spoke to Samsung about these issues they told me something interesting that the device was a none-UK device and im pretty sure non-EU.
So my question is this, is there anyway that this issue could be fixed. The device works brilliantly apart from that, i was thinking (Although not sure) Would flashing a UK stock rom work or anything along those lines.
Any help would be greatly appreciated.
Jacko

Categories

Resources