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So... yeah I messed up by unlocking the bootloader on my phone...
(not really)
Now the power button doesnt want to work when I want it to..
Sending in for a warranty replacement... With $529 on my card (hope they dont charge and let it slide for hardware failure)
Now waiting to put charge so HTC can send me my replacement...
I will keep you guys posted on if they remove the $529 from my card and honor the hardware warranty
I'm in the same boat, but mine was due to dust under my screen. I have already received the phone. I will be sending my old one back to them tomorrow. I just checked my account and the $529.00 has been dropped, which is weird, but im not going to take a chance. So im sending it back. Hopefully a nice tech gets my phone and doesn't care that the bootloader has been unlocked.
futango said:
I'm in the same boat, but mine was due to dust under my screen. I have already received the phone. I will be sending my old one back to them tomorrow. I just checked my account and the $529.00 has been dropped, which is weird, but im not going to take a chance. So im sending it back. Hopefully a nice tech gets my phone and doesn't care that the bootloader has been unlocked.
Click to expand...
Click to collapse
they sent you a knew one?? i have dust under my screen too but i didnt want to send it in and be without a phone
They don't seem to care, they can re-lock it anyway.
bobdude5 said:
they sent you a knew one?? i have dust under my screen too but i didnt want to send it in and be without a phone
Click to expand...
Click to collapse
They put a $530 hold on your CC and send you a replacement with a FedEX shipping return label in your email. Once you get the replacement, you put your old on back in the box and ship it back to them. The one is most likely a refurb, I can tell because there are some dust by the side volume buttons. I have been using it for a few days now and havent seen dust under the screen.
I had this same power button issue. I had my nexus rooted but sent it in for repair anyways. They fixed it and shipped it back to me. I had my phone relocked and fixed back to me in 2 days. It was a very easy process.
bobdude5 said:
they sent you a knew one?? i have dust under my screen too but i didnt want to send it in and be without a phone
Click to expand...
Click to collapse
They give you 2 options.
Option #1
Send the phone into them and they will repair it and send it back. ( This is my only phone and dont like to go a day without it.)
Option #2
They put a $529 hold on your CC and they send out a replacement phone to you overnight. You have 10 days to return your phone. They receive the phone, check your phone, if all is good, they drop the hold.
I went with option 2.
Yeah Option # 2 is by far the simplest, you just have to have enough on a credit card to cover that hold.
death1246 said:
Now the power button doesnt want to work when I want it to..
Click to expand...
Click to collapse
Are you sure it wasn't the Home button setting causing the button not to work on CM?
I just had a non-warranty replacement for a cracked screen. I got the same aluminum shell back, but the engraved portion was blank. I pretty sure about the case because I damaged the finish a bit when I cracked the screen. I could have got a refurbished unit with similar damage, but it's weird. The engraved portion is the same as the rest of the case.
Anyway, the point is that I don't think they really care. I'm almost sure that I had killed part of the chipset as I couldn't get any of the radios to work and charging it for 5 minutes would make it too hot to hold. They only charged me for the screen repair and seem to have sent a reconditioned phone.
TheMikeMiller said:
I just had a non-warranty replacement for a cracked screen. I got the same aluminum shell back, but the engraved portion was blank. I pretty sure about the case because I damaged the finish a bit when I cracked the screen. I could have got a refurbished unit with similar damage, but it's weird. The engraved portion is the same as the rest of the case.
Anyway, the point is that I don't think they really care. I'm almost sure that I had killed part of the chipset as I couldn't get any of the radios to work and charging it for 5 minutes would make it too hot to hold. They only charged me for the screen repair and seem to have sent a reconditioned phone.
Click to expand...
Click to collapse
I agree. Your not the same mike miller that went to university of florida, are you? (question edit)
ChillRays said:
I agree. Your not the same mike miller that went to university of florida, are you? (question edit)
Click to expand...
Click to collapse
LOL! i goto FIU but eh and still waiting for my replacement to arrive
TheMikeMiller said:
I just had a non-warranty replacement for a cracked screen. I got the same aluminum shell back, but the engraved portion was blank. I pretty sure about the case because I damaged the finish a bit when I cracked the screen. I could have got a refurbished unit with similar damage, but it's weird. The engraved portion is the same as the rest of the case.
Click to expand...
Click to collapse
So I just dropped my N1 (with unlocked bootloader) yesterday and the screen cracked. Can I send in the phone to HTC and get it replaced / repaired? How much did it cost for others?
You'll have to send it in, they'll take a look at it to asses the damage, and let you know how much it will be if you go ahead.
My power button failed. Could not turn phone in at all. I chose option # 2.
Mine was unlocked, rooted, cyanogenized. They sent a replacement and took the charges off my card. Use that option is what I recommend.
so pretty much they say it will void your warranty when u root but people sending in rooted phones for repairs get charged nada? oh man, Goggle, you guys r the best. just don't turn into Apple who were once the "rebellious" company and then turned all strict (with the app store filtering BS and the whole iPhone 4G scandal) and then get all mad with power. Apple voided my warranty on my jailbroken ipod touch that has a damaged headphone jack (no sound came out) because it was jailbroken. last i heard, jailbreaking doesn't have anything to do with a broken headphone jack
I found out some info from TMO customer care yesterday that is interesting and worth knowing.
TMO cut the cost to replace a rooted vibrant down to $115 on April 1st, but the insurance still costs $130. So if anyone finds themselves in my situation (totally and utterly bricked in every sense of the word and still rooted) or a similar situation, it would actually be cheaper to just send it in without insurance, even if the damage indicator is red.
However, if they don't get the phone back within 7 days, then the price is still $455 to replace the phone.
This info is for T-Mobile USA. I have no idea if international branches of T-Mobile have adopted the same policy, and I have no idea if this applies to other phones as well (I am just restating what the customer care rep told me.)
So I can crack my screen completely and it will only cost 115 still? Or is that just for rooted devices? Because if you hard-brick the device, TMobile has no way of knowing that it was rooting considering they can't even turn it on.
Also just got mail that the insurance is increasing by $2 to $7.99 but you get free Mobile Security from Asurion included in that....Samsung Vibrant is only included in PLAN D of the insurance which is $130 deductible and a claim limit amount of $1000.
Confused. So hypothetically if I destroy my phone to the point it doesn't even power on, I can call them and send it in to get a refurb one for $115?
Does it apply only if its bricked? If it's broken physically...like screen or something internal, can I still do that?
Mine says LOSS THEFT DAMAGE or MALFUNCTION...Drop in water COVERED..Keypad stop working COVERED..etc etc..
Okay, I can see how my 1st post could have been a little confusing. Here's what you should do if you need to send in your vibrant.
First and foremost, if you CAN flash back to stock, DO IT. That is still the only sure-fire way of not having to pay anything and still get a new/refurbished Vibrant out of it.
Second, T-Mobile will charge you the $115 if they find that the phone has hardware damage (red damage indicator, damaged screen, exc.), but can still be repaired. So, if your phone has a cracked screen, for example, it's a better idea to send it in without insurance because insurance costs $130 plus an additional $8 per month. (NOTE: The FFC mod is an irreversible mod. You have cracked open the phone and therefore T-Mobile considers that "physical damage." You cannot swap out the camera for the stock one and re-paint the camera hole and lens.)
Third, T-Mobile will charge you the $115 if they find that the phone has been rooted or modded in any way in terms of software.
However, the chances of T-Mobile finding anything out about software modification is unlikely. At the T-Mobile processing center, they have some magic way of taking out the internal SD card without triggering the damage indicator. After they have done that, what they are SUPPOSED to do is attempt to find any data on the internal SD card that would reveal whether the phone was rooted or not (working superuser app, exc.). However, this process is long, tedious and boring as hell so what a lot of employees do is just skip the part where they examine the internal SD card and just format the thing without looking at it. To prove it, when I sent in that hard-bricked vibrant, it had a GT-I9000 bootloader on it plus CM7 and numerous ROM.zip files on it. I was not charged anything for that Vibrant.
Moral of the story: Don't buy the insurance for the Samsung Vibrant under any circumstances. Unless it goes down in price (which I seriously doubt it will), it is a complete waste of money. You will save money by going uninsured. Also, don't freak out if your Vibrant has software on it that you can't get rid of for some reason. In all likelihood, T-Mobile won't find anything.
Second moral of the story: DO NOT think that you will only get charged $115 if you choose NOT to send the broken Vibrant back to T-Mobile. They will charge you the ridiculous amount of approximately $455.18.
P.S. If anyone finds out the way that T-Mobile is able to open up the phone without tripping the damage indicator, PLEASE TELL US! If that info gets out, then I will do that FFC mod so fast you won't know what hit you!
I just walked in my tmobil store and told them my phone was messing up. And they sent me a new one. No cost at all to me except for that 8.00. So in my opinion insurance is good. For us if we have the old insurance is fantastic.
Sent from my SGH-T959 using XDA Premium App
Do you get a brand new phone as a replacement if you have insurance?
Refurbished, most likely previous phones that were sent in from people like yourself and fixed up.
yah mine was refurbished, but brand spanking new! in my opinion the insurance is the best deal tmobile has!
I actually prefer the refurbished units since they are actually tested and everything should work on it (including GPS, mine locks 8 birds within 3 seconds).
30000 said:
Okay, I can see how my 1st post could have been a little confusing. Here's what you should do if you need to send in your vibrant.
First and foremost, if you CAN flash back to stock, DO IT. That is still the only sure-fire way of not having to pay anything and still get a new/refurbished Vibrant out of it.
Second, T-Mobile will charge you the $115 if they find that the phone has hardware damage (red damage indicator, damaged screen, exc.), but can still be repaired. So, if your phone has a cracked screen, for example, it's a better idea to send it in without insurance because insurance costs $130 plus an additional $8 per month. (NOTE: The FFC mod is an irreversible mod. You have cracked open the phone and therefore T-Mobile considers that "physical damage." You cannot swap out the camera for the stock one and re-paint the camera hole and lens.)
Third, T-Mobile will charge you the $115 if they find that the phone has been rooted or modded in any way in terms of software.
However, the chances of T-Mobile finding anything out about software modification is unlikely. At the T-Mobile processing center, they have some magic way of taking out the internal SD card without triggering the damage indicator. After they have done that, what they are SUPPOSED to do is attempt to find any data on the internal SD card that would reveal whether the phone was rooted or not (working superuser app, exc.). However, this process is long, tedious and boring as hell so what a lot of employees do is just skip the part where they examine the internal SD card and just format the thing without looking at it. To prove it, when I sent in that hard-bricked vibrant, it had a GT-I9000 bootloader on it plus CM7 and numerous ROM.zip files on it. I was not charged anything for that Vibrant.
Moral of the story: Don't buy the insurance for the Samsung Vibrant under any circumstances. Unless it goes down in price (which I seriously doubt it will), it is a complete waste of money. You will save money by going uninsured. Also, don't freak out if your Vibrant has software on it that you can't get rid of for some reason. In all likelihood, T-Mobile won't find anything.
Second moral of the story: DO NOT think that you will only get charged $115 if you choose NOT to send the broken Vibrant back to T-Mobile. They will charge you the ridiculous amount of approximately $455.18.
P.S. If anyone finds out the way that T-Mobile is able to open up the phone without tripping the damage indicator, PLEASE TELL US! If that info gets out, then I will do that FFC mod so fast you won't know what hit you!
Click to expand...
Click to collapse
Well I didn't get insurance to replace my phone in case of damage via rooting. I got insurance to repalce my phone if I lose it, drop it in water, or if it gets stolen.
Also, what damage indicator are you talking about?
anthonys2r said:
Refurbished, most likely previous phones that were sent in from people like yourself and fixed up.
Click to expand...
Click to collapse
Thanks, I have the insurance but haven't used yet. If you get a refurbished phone after paying deductible then its not with it for me, might just cancel mine
Sent from my SGH-T959 using Tapatalk
SamsungVibrant said:
Also, what damage indicator are you talking about?
Click to expand...
Click to collapse
it's the liquid damage indicator. it's the white square underneath the battery right by the battery connection. it turns red if it gets wet.
VICosPhi said:
Thanks, I have the insurance but haven't used yet. If you get a refurbished phone after paying deductible then its not with it for me, might just cancel mine
Sent from my SGH-T959 using Tapatalk
Click to expand...
Click to collapse
If you pay deductible, you get a new phone not refurb. Only time you might get refurb is when you do a warranty exchange. Warranty exchanges are at no cost. Insurance is 7.99 a month but like any insurance, its there in case you need it. You loose, break, get it wet or it gets stolen then you are covered. Just like car insurance, you could pay insurance for years and never use it, but then again if you are in a wreck or it gets stolen, then you are happy u did. Without insurance, you are screwed. Remember warranty is only for a year w/o extended warranty. Insurance extends your warranty for life of phone
Sent from my SGH-T959 using XDA App
+1 on what he said!
funeralthirst said:
it's the liquid damage indicator. it's the white square underneath the battery right by the battery connection. it turns red if it gets wet.
Click to expand...
Click to collapse
I know about the liquid indicator, but that's not what 30000 was talking about. 30000 was talking about a different damage indicator.
30000 said:
30000 said:
At the T-Mobile processing center, they have some magic way of taking out the internal SD card without triggering the damage indicator.
Click to expand...
Click to collapse
What damage indicator?
Marvlet said:
If you pay deductible, you get a new phone not refurb. Only time you might get refurb is when you do a warranty exchange. Warranty exchanges are at no cost. Insurance is 7.99 a month but like any insurance, its there in case you need it. You loose, break, get it wet or it gets stolen then you are covered. Just like car insurance, you could pay insurance for years and never use it, but then again if you are in a wreck or it gets stolen, then you are happy u did. Without insurance, you are screwed. Remember warranty is only for a year w/o extended warranty. Insurance extends your warranty for life of phone
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
This is not true, there is a 95% chance that you will get a refurb. All T-mobile reps will tell you that you will either get a refurbished or new device. They will also tell you right after that, that you will most likely get a refurb. I've talked to them for hours and fought with supervisors and such just trying NOT to get a refurb. I know most people think that the refurbished phones are inspected, this is also a load of bs. They are not inspected, they fix the problem that was there and make sure that and ONLY that is fixed. They do not check any other part of the phone.
mugenfiji0327 said:
This is not true, there is a 95% chance that you will get a refurb. All T-mobile reps will tell you that you will either get a refurbished or new device. They will also tell you right after that, that you will most likely get a refurb. I've talked to them for hours and fought with supervisors and such just trying NOT to get a refurb. I know most people think that the refurbished phones are inspected, this is also a load of bs. They are not inspected, they fix the problem that was there and make sure that and ONLY that is fixed. They do not check any other part of the phone.
Click to expand...
Click to collapse
Insurance and warranty exchange are 2 different things. With warranty exchange its new or refurb, cant guarantee one or the other. Most times its refurb. With insurance which is NOT thru T-mobile but thru Assurion, when you file a claim and pay the deductible, you get a new phone.
Sent from my SGH-T959 using XDA App
Marvlet said:
Insurance and warranty exchange are 2 different things. With warranty exchange its new or refurb, cant guarantee one or the other. Most times its refurb. With insurance which is NOT thru T-mobile but thru Assurion, when you file a claim and pay the deductible, you get a new phone.
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
Nope failed again. I will call Asurion right now and go through the process of having my phone replaced and record it just to prove it to you if you would like me to. They do not send out new products man, I know this for a fact. Think about it man, if they sent out new devices everytime someone called in for a problem, none of the companies involved would make any money on that phone which is what they want, MONEY. That includes T-mobile, Asurion and Samsung. Every electronics store I have ever bought from uses them as their insurance program. Best Buy,Verizon,T-Mobile etc. Every time I've had something replaced through any of those companys it has and ALWAYS WILL BE a refurb. I work for Verizon and guess what, everytime someone comes in for us to call Asurion for them or even if they call themselves they still get a REFURB. I used to work for Best Buy and on top of that I worked in the Geek Squad for Best Buy and did most of the insurance claims when people came through. Guess what, all of my customers got REFURBS. I'm done arguing with you and I think I have made my point.
I've come to the conclusion after unrooting/changing to stock rom that my WiFi and Bluetooth is defective, cause it shows very little access points compared to other S4s and Bluetooth is intermittent cutting in and out.
It's been over a month since I've received the phone, would I still be able to bring it to a Sprint Store and exchange for a new one, or would I have to ship it in to Samsung. Also, would I have to stock recovery/unroot before I give it back to them?
Anyone who works at Sprint or have done this before, please let me know!
Thanks!
tinkleondabeach said:
I've come to the conclusion after unrooting/changing to stock rom that my WiFi and Bluetooth is defective, cause it shows very little access points compared to other S4s and Bluetooth is intermittent cutting in and out.
It's been over a month since I've received the phone, would I still be able to bring it to a Sprint Store and exchange for a new one, or would I have to ship it in to Samsung. Also, would I have to stock recovery/unroot before I give it back to them?
Anyone who works at Sprint or have done this before, please let me know!
Thanks!
Click to expand...
Click to collapse
You must unroot. You must flash stock mdc odin 1 click restore and wipe fully. They will laugh at you if you dont.
Put it completely back to stock. Reset the counter and binary to official. Odin the MDL full stock with data wipe. Wipe/format the internal storage. Remove the SD card. Do full factory reset and format internal memory. Pray. Don't act like you've been mucking around with the phone. They might want to do a factory reset and or flash the rom to official stock again. Take it back the next day and tell them it's still malfunctioning. Hope they put in an order for a refurb. If you can replicate the problem, show them. Sometimes one repair center might be less likely to get you a replacement. Find another repair center. When I went to a different place with a previous phone, they were more inclined to just order me a replacement. I had to go back three times within a month to get a fully working phone, because the replacements were defective. Don't be a jerk towards the employees.
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I believe that it's a hardware defect maybe a loose wifi antenna. Went to sprint store and they're holding my phone right now, they said they'd charge $50 for repair if it's a defect but checkup is free.. I told them about a warranty and they told me that I'd have to go through Samsung to get that. Would it void my warranty if I opened up the phone myself?
If you have the TEP insurance a replacement would be free of charge.
You only have 14 days to return a phone if it is defective if the device was a new act or upgrade. A replacement without insurance is $50.
Your situation is difficult though. If the tech can verify the issue it is fine. Verifying your issue is not easy at all.
Sent from my SPH-L720 using xda app-developers app
supercholo said:
If you have the TEP insurance a replacement would be free of charge.
You only have 14 days to return a phone if it is defective if the device was a new act or upgrade. A replacement without insurance is $50.
Your situation is difficult though. If the tech can verify the issue it is fine. Verifying your issue is not easy at all.
Sent from my SPH-L720 using xda app-developers app
Click to expand...
Click to collapse
If the tech can verify the issue I'm still charged the $50 right? I assume the free warranty process through returning to Samsung would take like a month without a phone right?
tinkleondabeach said:
If the tech can verify the issue I'm still charged the $50 right? I assume the free warranty process through returning to Samsung would take like a month without a phone right?
Click to expand...
Click to collapse
I was told around 2 weeks when I asked Samsung about replacing my phone because of a screen defect. Can't go that long without a phone though so I'm just dealing with my screen defect. I'll maybe get it replaced before I sell it or the year is up. Whatever is first.
Yeah I hate Samsung and Sprint, I'm probably going to have to pay $50 for a refurb'd replacement cause the phone they gave me is defective.
Does anyone know if I will void the warranty if I were to open up the casing of the s4?
tinkleondabeach said:
Yeah I hate Samsung and Sprint, I'm probably going to have to pay $50 for a refurb'd replacement cause the phone they gave me is defective.
Does anyone know if I will void the warranty if I were to open up the casing of the s4?
Click to expand...
Click to collapse
Yes you will void the warranty if you open it up.
I recently opened a ticket with Samsung regarding apparent corrosion/flaking under the corner of my screen. Has anyone had any luck getting them to send a replacement before mailing the defective device in? I don't really like the idea of being phone
less for 10 days. I'm assuming they'd need to place a hold on a credit card.
richardpwnsner said:
I recently opened a ticket with Samsung regarding apparent corrosion/flaking under the corner of my screen. Has anyone had any luck getting them to send a replacement before mailing the defective device in? I don't really like the idea of being phone
less for 10 days. I'm assuming they'd need to place a hold on a credit card.
Click to expand...
Click to collapse
Samsung is a multi-billion dollar company. They won't not return your device, ruining their reputation because of this. One Note 3 is mere trash to them. It won't benefit them in any way unlike a typical small company where they can just keep the phone forever.
nicholaschum said:
Samsung is a multi-billion dollar company. They won't not return your device, ruining their reputation because of this. One Note 3 is mere trash to them. It won't benefit them in any way unlike a typical small company where they can just keep the phone forever.
Click to expand...
Click to collapse
Sorry if it was unclear--I'm not worried about losing the phone, I'm just reluctant to send it in before I have a replacement given how much I rely on it in my day-to-day life. I was just curious as to whether anyone else had been able to finesse a replacement out of them before sending the defective unit in (presumably by placing a hold on a credit card--I doubt they'd take my word, bond though it may be).
richardpwnsner said:
Sorry if it was unclear--I'm not worried about losing the phone, I'm just reluctant to send it in before I have a replacement given how much I rely on it in my day-to-day life. I was just curious as to whether anyone else had been able to finesse a replacement out of them before sending the defective unit in (presumably by placing a hold on a credit card--I doubt they'd take my word, bond though it may be).
Click to expand...
Click to collapse
Oh then now I get it.
My carrier issued a substitute while my phone was in repair (It was a Blackberry if I remember) back in the days when I owned an iPhone 4. Samsung won't do this at all costs.
nicholaschum said:
Oh then now I get it.
My carrier issued a substitute while my phone was in repair (It was a Blackberry if I remember) back in the days when I owned an iPhone 4. Samsung won't do this at all costs.
Click to expand...
Click to collapse
Yeah, just spoke with them, and they wouldn't budge. Understandable enough. I'm on the T-Mobile jump program, but I'm not sure they'd replace it given that it's apparently a manufacturing defect. I just hope there's no quibbling over whether it's user damage--a quick search yielded several pictures of the exact same problem, but in my case it seems to have eaten out to the bezel.
richardpwnsner said:
Yeah, just spoke with them, and they wouldn't budge. Understandable enough. I'm on the T-Mobile jump program, but I'm not sure they'd replace it given that it's apparently a manufacturing defect. I just hope there's no quibbling over whether it's user damage--a quick search yielded several pictures of the exact same problem, but in my case it seems to have eaten out to the bezel.
Click to expand...
Click to collapse
if ur on tmobile, this one that I have is my 2nd replacement, not including my original...
call tmobile, and they will send u a replacement 1st, then u send in ur phone in the same box and it has a mailing attachment for u to send it back to them,
all u do is pay $5, because the jump program u pay $10 is also insurance...
call tmobile, not Samsung...
mdiaz33685 said:
if ur on tmobile, this one that I have is my 2nd replacement, not including my original...
call tmobile, and they will send u a replacement 1st, then u send in ur phone in the same box and it has a mailing attachment for u to send it back to them,
all u do is pay $5, because the jump program u pay $10 is also insurance...
call tmobile, not Samsung...
Click to expand...
Click to collapse
Wow, really? Why did you need to swap it? $5?! That's awesome.
richardpwnsner said:
Wow, really? Why did you need to swap it? $5?! That's awesome.
Click to expand...
Click to collapse
I installed an efs backup from the playstore, and it eff up my imei, serial # and modem, i couldn't recover from it, so under the warranty plan, to swap out a phone they charge $5..
mdiaz33685 said:
I installed an efs backup from the playstore, and it eff up my imei, serial # and modem, i couldn't recover from it, so under the warranty plan, to swap out a phone they charge $5..
Click to expand...
Click to collapse
Thanks for this. Quick and easy--the replacement is already out for delivery. The rep did warn that the reconditioned devices are occasionally wonky--"better the devil you know, sometimes" were his words IIRC--so I'll report back if there are any issues.
richardpwnsner said:
Thanks for this. Quick and easy--the replacement is already out for delivery. The rep did warn that the reconditioned devices are occasionally wonky--"better the devil you know, sometimes" were his words IIRC--so I'll report back if there are any issues.
Click to expand...
Click to collapse
if u have a problem with that replacement, happened to me on 1 of the replacements within a months time, let them know its defective and they wont charge u for the next replacement,
hey reconditioned, refurbished, they warranty the devices so it should be good... :silly:
Well, it's happened on Monday. Was using my phone and bloop....screen goes off and that's the last time it worked. Gradually got to the stage where it wouldnt even loop but my 5x is dead. RIP.
So, being out of warranty and all I sent an email to LG to see how much it would cost to repair. Reply came back with a series of questions but no "reply to" address. That's one way of hiding from the problem I suppose. For a company to try and avoid their responsibilities for a screamingly obvious hardware flaw is way out of order. At least Samsung had the guts to put their hands up.
Sharing this as part of the grieveing process in a way for the old Nexus devices. Had a 4, a 7 and then a 5x. The Pixels came out but when I saw their price tags and the setups it just reeked of apple (excuse the bad swearing language). Very sad really for someone who rarely went a whole week without the simple process of changing rom or setup or kernel but that was the beauty of the Nexus ethos.
Since Monday evening I have been the owner of a Moto G5 Plus. Only charged it three times since getting it. Ads are part blocked in stock, it's nippy and am moving on with my life post nexus. Trouble is it's still on 7.0 but not a big issue for me.
Anyway, thanks guys and gals for the good times. LEarnt a lot about android, poor customer service and build quality from LG and made some good friends (and enemies) on here.
Keep happy
My 5X also died from last Sunday.... I sent my phone to authorized service (Procordia in Greece). I'm waiting now when the phone will be fixed (changing motherboard).
So I know you already moved on to the G5 plus, but you should see about getting it repaired. Then you could always keep on hand as a .spare device. Mine bootlooped (a second time) well out of warranty but I filled out the RMA request on LG's website (didn't talk to anyone, just like I did the first time) and they fixed it a second time for free. I don't recall how long they did it for, but they extended the warranty
edit: should point out I'm in the US and it might not go as well in other countries
My nexus died on me yesterday, still have 3 days left in warranty. Filed 2 reports to LG to request a repair and have had no email or anything, its as if my request has vanished. This is utterly ridicolous as I need a phone and I'm currently without one and can't afford anything worth buying. Will have to resort to using my Nokia 1600. Shame on LG for being like this
You should try contacting LG via phone and that might work better. The 5X warranty has been extended to 18 months on a case by case basis since this is a hardware problem. If they won't fix it, all you did was spend time on the call, but if you are eligible to have it fixed, you'd have a spare phone.
These bootloops are getting more and more common as our phone ages. Mine froze and shut down randomly and bricked while using it a few months back. Thankfully I bought mine here in the UK from Carphone Warehouse where I sent it for repairs, got the motherboard replaced, and fixed in one week, for free with the 2-year warranty. It sucks that LG aren't willing to help you guys though.
Mine died on me earlier this year. Luckily I had some backup phones. Using my old 2013 Nexus 5 currently. I can get life from my phone here and then but it freezes and shuts down during the boot animation. I bought mine from someone off craigslist so I doubt I'd have any luck getting it fixed by Google or LG. Too bad parts are hard to come by or I would try and buy a new motherboard and replace it myself. I really do miss using the 5X though. Just got to hold off until the end of the year for the next Pixel.
My Nexus 5X also bootlooped itself to death yesterday. I purchased it January 2016 when my Nexus 5 decided to kill itself. Unfortunately I also bought a 5X for my girlfriend at the same time which I'm expecting to go anytime now. I'm currently using my Samsung Galaxy S II that I bought at launch and is still alive 6 years later. Sucks because the only new phone that looks good to me right now is the LG G6, but I don't trust LG anymore so I don't know what to replace it with. Galaxy S 8 is purdy but I don't want to deal with burn in (like on my GS2). Essential also looks nice but doesn't have a headphone jack so that's out. Might have to go Sony with it's gigantic bezels. :-\
Update: Getting a refurbished replacement from Google. Hopefully by the time this one dies there will be some more appealing replacement options.
My second 5X died few days ago. Good phone bad quality
Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.
Tulsadiver said:
Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.
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Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?
jsgraphicart said:
Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?
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I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.
Tulsadiver said:
I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.
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Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks
Well. Some progress here too.
Decided to give LG a go but as I bought it over ebay they wouldnt entertain any warranty work but gave me their out of warranty people called SBE here in the UK.
Contacted SBE and without any commitment on their behalf the fella said that they would look at it and if its not showing signs of damage and water etc then it should be covered as they have permission to replace faulty motherboards with only postage costs.
So am packing the phone off to them and see what happens. Anybody else experienced this route? Would be worth getting it fixed just to sell the damn thing afterwards.
jsgraphicart said:
Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks
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Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.
Tulsadiver said:
Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.
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So you have to send the broken phone to them I assume?
jsgraphicart said:
So you have to send the broken phone to them I assume?
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Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.
oprah winfrey said:
Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.
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It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?
jsgraphicart said:
It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?
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They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.
Tulsadiver said:
They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.
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Ah, ok. Well that makes sense then. I thought they would send it to you after they analyzed the damaged one.