Database Users

Waiting getting impatient

i have been waiting for like 2 weeks i broke my camera for my phone by cam to phone FW write and then i sent it off to a shop in the uk i live there the shop is called dkavs looked at all reviews all positive i called them like last 2 weeks Saturday and they said they couldn't fix it so they sent it to a company called sbe or seb forgot and that company hasn't sent my phone back so im getting impatient and also would like to ask wat would happen to my phone if they cant fix it ?

on what firmware you did that?
Sent from my GT-I9000 using Tapatalk

If they cannot fix it .
Depends one on your warranty and age of the product .
Two on whether or not these shops are official Samsung repair centres . If they are not then you have broken your warranty and Samsung can decline to get involved or repairs are chargeable .
A firmware factory reset may have cured the problem and is still worth a try if the phone is not repaired .
jje

You should ask the company what they will do yourself, NOT XDA. 2 weeks isn't that long anyway, especially if you didn't pay some kind of priority fee. If you think they are taking too long, speak to them DIRECTLY. But imho, you shouldn't be using XDA as a means of trying to extort companies into prioritising you (that's what it sounds like) ..
If you needed your phone that urgently, you wouldn't be messing with firmware anyway..

Galaxy S2 India: Found out something about flashed/rooted phones vs warranty

Ok so I found these out from some service center reps:
A Mumbai center: If you flash your phone, even if it is an official Samsung ROM through ODIN this is what will happen: Your warranty will not be void, but you will have to pay Rs. 650 as service charges for them to repair your phone.
A Bangalore center: Sir what is root? No sir we only check for warranty by checking IMEI number and bill.
A Coimbatore Service Center: Flashing? Yes yes I know it. No it will not cancel your warranty. Rooting? What is that? Navigation? We only check for warranty by seeing the bill.
Called up the 30308282 number: Hi. What? What is root? What is flash? Camera? Ok our technical department will call you back. Just to confirm, you are Mr. Xxx Xxxx, mobile number is ######, and your house address is blah blah?
Me says: HUH? How do you have all this? Do you know how old I am too?
He says: I don’t know sir, it’s just here. Anyway, our technical team will call you today.
Can anyone share their experiences if any, of giving in a rooted/flashed phone for warranty?
____________________________________________________________________________
Sorry for spamming with the new post about warranty in India. Moved my post to the dedicated Indian thread: http://forum.xda-developers.com/show....php?t=1108787 Unfortunately, I dunno how to delete this thread.

Dedicated Indian thread is there,
http://forum.xda-developers.com/showthread.php?t=1108787
Besides, I don't think any service center in India knows about rooting and flashing ROM's etc. So we basically have no worry of void warranty. We all know what they are capable of.
Basically it depends on the service center, any service center in the world, if you flash via Odin a Custom ROM or Root your phone, then technically you have lost warranty. But we all know a phone won't get damaged by rooting or flashing a Custom ROM, so they should accept it. Still, for safety purpose, one should flash a Stock firmware back and reset the ROM counter with a Jig before sending it to RMA, but I don't think that's needed in Indian Service Centers.
Regards.

I don't think Flashing thru Odin will void the warranty. When I was using Samsung Omnia, I flashed Windows 6.5.3 on it later after few months, the screen developed sensitivity problem, they just asked for bill copy to validate warranty and after replacing the defective Toush Screen, they flashed Updated Windows 6.1 Firmware on my mobile using the same software with which I earlier flashed v. 6.5.3. This happened at Samsung Service Centre, Bangalore.

If you flash your phone, even if it is an official Samsung ROM through ODIN this is what will happen: Your warranty will not be void, but you will have to pay Rs. 650 as service charges for them to repair your phone.
Worldwide that would not be true a Samsung stock rom = Samsung warranty no charge .Plus their is no way of telling if Odin has been used to flash official rom .
Samsung will not honour warranty on phones with custom rom or root as per letter sent to all service centres . That does depend upon the service guy being blind stupid or not caring .
Not having branded firmware as supplied with the phone by the retailer is at the retailers choice for warranty under their terms and conditions , but if its a Samsung stock rom then Samsung cover it anyway .
Custom rom or root easy enough to spot as Samsung have gone to the trouble of installing a visible counter .
Its users choice enough have had warranty refused and enough have had phones with custom roms etc repaired with not a word said .
Bit pointless taking the risk when USB jig removes custom rom count and its easy to reflash a branded rom or stock rom on most phones .
jje

they dont even have any idea bout rooting ! I have a friend whoz galaxy ace was sent to korea to have its motherboard replaced jus coz his speakers werent workin. Am sure tatz not d cause !
All ppl who visit d samsung service centre says d same. All they know is updating ur mobile. I even saw a guy who reports that his battery drains too fast and d guy inside doesn recommend changind d battery(mobile was pretty old model) but askin him todo a software update.
When i spoke wit a person inside, wen i mentioned d name odin,root etc., He asked whether I'm working for android ???

I can assure you many country's do not have dumb ass behind the service counter .
jje

JJEgan said:
I can assure you many country's do not have dumb ass behind the service counter .
jje
Click to expand...
Click to collapse
Brazil doesn't belong to that list...

hahahaha India Rocks here

nonchipmunk said:
Ok so I found these out from some service center reps:
A Mumbai center: If you flash your phone, even if it is an official Samsung ROM through ODIN this is what will happen: Your warranty will not be void, but you will have to pay Rs. 650 as service charges for them to repair your phone.
A Bangalore center: Sir what is root? No sir we only check for warranty by checking IMEI number and bill.
A Coimbatore Service Center: Flashing? Yes yes I know it. No it will not cancel your warranty. Rooting? What is that? Navigation? We only check for warranty by seeing the bill.
Called up the 30308282 number: Hi. What? What is root? What is flash? Camera? Ok our technical department will call you back. Just to confirm, you are Mr. Xxx Xxxx, mobile number is ######, and your house address is blah blah?
Me says: HUH? How do you have all this? Do you know how old I am too?
He says: I don’t know sir, it’s just here. Anyway, our technical team will call you today.
Can anyone share their experiences if any, of giving in a rooted/flashed phone for warranty?
____________________________________________________________________________
Sorry for spamming with the new post about warranty in India. Moved my post to the dedicated Indian thread: http://forum.xda-developers.com/show....php?t=1108787 Unfortunately, I dunno how to delete this thread.
Click to expand...
Click to collapse
Pretty Funny. Thanks 4 shrin ^_^

Hahah! Typical.
Well here's a hilarious experience. I had a screen issue so I told Samsung Service and they promptly sent me a mail with a detailed set of instructions. I read through this and low and behold, they were instructions to ROOT my phone. Oh and did I mention, my phone was 3 days old.. hahah. I said "No, thank you, I'll take a replacement instead".

I brought my i9003 to the service center once to get the LCD replaced (was loose at the top right corner). I asked them if rooting and flashing voids warranty and they don't even know what those are.. Hahaha..
Sent from my GT-I9100 using xda premium

ok. next time when my rooted phone spoil ill send you my phone and you take that to repair

nonchipmunk said:
Ok so I found these out from some service center reps:
A Mumbai center: If you flash your phone, even if it is an official Samsung ROM through ODIN this is what will happen: Your warranty will not be void, but you will have to pay Rs. 650 as service charges for them to repair your phone.
A Bangalore center: Sir what is root? No sir we only check for warranty by checking IMEI number and bill.
A Coimbatore Service Center: Flashing? Yes yes I know it. No it will not cancel your warranty. Rooting? What is that? Navigation? We only check for warranty by seeing the bill.
Called up the 30308282 number: Hi. What? What is root? What is flash? Camera? Ok our technical department will call you back. Just to confirm, you are Mr. Xxx Xxxx, mobile number is ######, and your house address is blah blah?
Me says: HUH? How do you have all this? Do you know how old I am too?
He says: I don’t know sir, it’s just here. Anyway, our technical team will call you today.
Can anyone share their experiences if any, of giving in a rooted/flashed phone for warranty?
____________________________________________________________________________
Sorry for spamming with the new post about warranty in India. Moved my post to the dedicated Indian thread: http://forum.xda-developers.com/show....php?t=1108787 Unfortunately, I dunno how to delete this thread.
Click to expand...
Click to collapse
In Chennai, the service center guy actually got the samfirmware details from me to get 2.3.3. beat that.
Sent from my GT-I9100 using XDA App

Jun Hong said:
ok. next time when my rooted phone spoil ill send you my phone and you take that to repair
Click to expand...
Click to collapse
Do u mean me? Lol.. Seriously, they just told me that if i unlock the phone (w/c is already unlocked because it's not tied to a carrier) and remove the warranty seal abd break the phone by dropping etc or wet it with water that is the only way i can get my warranty void.. And i was like WTF in my mind while slowly smiling.. I even asked them twice and they asked my what is flashing and rooting and i was like "never mind".. )
Sent from my GT-I9100 using xda premium

Galaxy S3 GT-i9300 International - Has No Warranty In The US!!!

This item doesn't have any kind of warranty. I bought it just 4 months ago and it just died for no apparent reason. I contacted the seller an said it didn't have warranty, I filed a claim with Amazon just to receive that it has been over 30 days of purchase so it doesn't apply. I contacted Samsung USA, Samsung UK and Samsung Mexico just to be said that the item was bought in the US so it isn't covered by UK or Mexico and Samsung US said that as it was an international version not sold in the US it wasn't supported either! I just lost my $700 usd I spent in this item!!!! DO NOT BUY!!! Samsung Galaxy S3 has been having lots of hardware problems, to fix mine will cost $500 usd to replace the motherboard not worth it!!! WARNING!!!
Anyone knows where I can buy the motherboard and how to change it myself?

femmecullen said:
This item doesn't have any kind of warranty. I bought it just 4 months ago and it just died for no apparent reason. I contacted the seller an said it didn't have warranty, I filed a claim with Amazon just to receive that it has been over 30 days of purchase so it doesn't apply. I contacted Samsung USA, Samsung UK and Samsung Mexico just to be said that the item was bought in the US so it isn't covered by UK or Mexico and Samsung US said that as it was an international version not sold in the US it wasn't supported either! I just lost my $700 usd I spent in this item!!!! DO NOT BUY!!! Samsung Galaxy S3 has been having lots of hardware problems, to fix mine will cost $500 usd to replace the motherboard not worth it!!! WARNING!!!§
Anyone knows where I can buy the motherboard and how to change it myself?
Click to expand...
Click to collapse
Wait so you're in the US and bought the International version, and you're now mad about getting no warranty?

You should check with the seller on how to claim warranty before you buy any electronic product.
in this case, think you have no choice but bring it to any samsung service center nearby and pay for repair...

I think the only thing left for you now is to check if it's really dead or it's another issue before paying to repair ... I would replace the battery first maybe....
Sent from my GT-I9300 using xda premium

Maybe you are one of apple coworkers???
Sent from my GT-I9300 using xda app-developers app

Stop calling him idiot! That is what you are thinking he somehow has black market phone. That is not the case. He is only misinformed. None of us in North America can claim warranty in here for I9300 model. The only way to claim it is to ship it in Europe and have someone else claim warranty in Europe for us. That is what he can and should have done, now it is possible the phone is blacklisted if the north American samsung shares data with the rest of the world.
It does not matter if the phone is sold by amazon or local shop or whatever. This model is always gonna be considered grey market phone in North America, meaning its legal to sell but it's frowned upon here and of course warranty can not be claimed here.
There is also a simple fact, that samsung here just does not have parts for this phone since its never officially released here.
Then you have to consider shopping item to Europe and back and having someone you trust claim the warranty. Most often it is cheaper to buy the parts, import them and fix yourself or in local shop you trust.
Enjoying JKay Deluxe on GT-I9300

Title is misleading and untrue.
I still have warranty on my international SGS3 that I purchased in Australia.
Even if I purchased it from the US it would still be covered due to consumer protection laws here in Australia and the fact that Samsung also distributes here.
Your title should read...
Imported goods to the US usually ain't covered by local warranty. In many other countries they would be covered by Samsung. It's just the US has no or very weak consumer protection laws. It ain't Samsung's fault, it's yours for not understanding your rights and local law...

Seriously, why would you guys call him an idiot, the chap has just lost 700 us, and he opened the thread to share his experience and try and fix his issues, so I cannot see how he is being an idiot. Can you guys the ones who are not idiots offer him constructive advice rather than this name calling please.

Gotta love the *****ing on xda these days.. I remember when it was a helpful, civil place!
Did you buy on your credit card? Visa and Mastercard in the UK have protection that you would probably be able to claim on. Don't know if that's the case where you are?
Sent from my GT-I9300 using xda app-developers app

Sorry for your loss. And this is why I always recommend insurance. Saying that though, I would never buy something that wasn't released in my country that costs so much

krs360 said:
Gotta love the *****ing on xda these days.. I remember when it was a helpful, civil place!
Click to expand...
Click to collapse
+1

Personally, I'd like to thank the OP.
He confirmed my stipulation that the total amount of intelligence on planet Earth is constant, while the population grows very rapidly.
What the hell forced you to buy something, what is not covered by your LOCAL warranty?
It seems that you have privately imported goods which are not officially sold in US by local distributor, and now you are asking for repair under the warranty.
If Samsung does not selling it there, their service centers will not have:
a) parts;
b) trained personnel
c) equipment (?)
to do a repair of the specific model in US.
I can assume that you can buy Russian vodka from a person who just arrived from Russia to States, and then call Russian Embassy next day that you have the hangover?
Just think before you're buying.

krs360 said:
Gotta love the *****ing on xda these days.. I remember when it was a helpful, civil place!
Did you buy on your credit card? Visa and Mastercard in the UK have protection that you would probably be able to claim on. Don't know if that's the case where you are?
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
Yeah, and I remember these forums being about development, not whining.

I bought mine from Newegg and they posted no manufacturer warranty but a 30 day warranty through them and available for purchase at same time a 3rd party year warranty...
I knew no manufacturer warranty from the start
Sent from my GT-I9300 using xda app-developers app

Your silly for buying from a different country. I have 12 month warranty stop trying to mislead xda members
Sent from my GT-I9300 using xda app-developers app

OP could change the title so it doesn't cause anymore uproar. Those calling him an idiot, chill out.. OP needs to do a little more research next time but that does not warrant anyone to jump on him and start calling him names.
But as far as North American sales.. I thought warranty was covered through distributer or whatever, i.e. eXpansys USA or Negri Electronics?
Sent from my Nexus 4 using Tapatalk 2

Did he really pay 700 dollars?
Heck you could get the Note 2 and some change for that.

Silenus21 said:
Did he really pay 700 dollars?
Heck you could get the Note 2 and some change for that.
Click to expand...
Click to collapse
I'm sure, a lot of us who bought at launch or pre-ordered did. Mine cost $694.00
Sent from my Nexus 4 using Tapatalk 2

I have the sane problem. Bought the phone thru Newegg and they left me in the cold. Look in your box and should give you contact as to where the phone came from. If not give thru Samsung international web site and go to the country that your phone has for country code. You can find out by using Samware web site comparing the firmware as to what country it was set for. I had problem with earphone jack and took 4 months of back and forth threw the mail and going threw importer in Miami
Sent from my GT-I9300 using xda app-developers app

These aren't black market phones, but those of us who want international phones have to buy from third parties or purchase them abroad. Otherwise, you're stuck with a network-locked phone.
Since Samsung doesn't sell the i9300 in the US, you have to do a little research to find out the phone's country of origin. I bought mine from newegg and it came with a Brazilian CSC but I eventually confirmed with Samsung UK that it is covered by 2 year warranty...as long as I ship it to the UK for service, of course (they recommended using a British address for a friend or relative to register it). And you can always get a SquareTrade warranty in the US or something similar to provide you with ADH coverage. This is what my wife did for her SGS3 which was bought from a third party on Amazon, though it appears that it's too late for the OP.

All n4 owners plz help me URGENT

I am about to buy a sealed n4 16gb from a guy who won it through a competition.How do I get warranty? as it was the company which sent him this phone as gift.Moreover on the box in description its written (US).does that means its us stock?.and I am in Australia.will my warranty be applicable here.
please help guys very urgent

As mine says UK on the box I'm guessing it is denoting the country of origin so it could be linked to warranty, you'd have to speak to Google to confirm

they are not telling anything.But the person says he received shipment from Sydney.What to do?

on thse sku: its written lg960.ausgbk....whats urs?

au stock here and mine is lge960.aaugbk

nd whats in description is there (US) written? on it

You could airways do a3rd party warranty via a company like squaretrade
Sent from my Nexus 4 using xda premium

stop worrying about the warranty. 95% of the time nothings going to happen to your phone in the first year. besides, I think warranties are usually international these days

vickpick said:
stop worrying about the warranty. 95% of the time nothings going to happen to your phone in the first year. besides, I think warranties are usually international these days
Click to expand...
Click to collapse
No. N4 does not have international warranty. Only the Nexus 7 has that.

[Q] How do I get a replacement Note 3 from Vietnam? Please help!

I have a Note 3 that appears to have been made or assembled in Vietnam. Under the battery, it says MADE IN VIETNAM BY SAMSUNG. I desperately need a replacement because it is malfunctioning terribly. I still have several months left on the one-year warranty. Can someone tell me how I can get a replacement from Vietnam? The website is entirely in Vietnamese and no other Samsung center will help. I've tried US, Australia and our own local center (Trinidad and Tobago), and even Amazon and the seller I bought it from. I've tried the UK and no reply so far. No one wants to help me and I am now at a loss. They all keep telling me that I need to contact the manufacturers directly, or Samsung US or UK should do it for me, but they don't want to help. The sellers won't give me any helpful info and says its not their problem. I bought it on November 19th 2014 and it has a one-year manufacturer's warranty, but this is gonna be pretty much useless if I can't even contact the manufacturers. I am desperate. I can't even use the phone anymore. It freezes randomly, shuts off, and then tries to reboot; then it just keeps rebooting. It can go on and on for hours. Even if I take the battery out, and replace it, it won't start. I tried factory resets, flashing, everything I could without voiding the warranty. I just want to know HOW to communicate with the Vietnam manufacturers to get a replacement. I'm desperate. I don't have another phone and I can't afford another phone. I spent a lot of money on this one. Can someone please help me?

Depends where you bought the product .
Samsung do not offer a worldwide warranty .
Any 12 month warranty is surely down to the vendor and local laws or your local Samsung repair centre .
((I just want to know HOW to communicate with the Vietnam manufacturers to get a replacement )
They don't deal with the public its a manufacturing plant .
Please stop spamming the board with multiple identical posts .

JJEgan said:
Depends where you bought the product .
Samsung do not offer a worldwide warranty .
Any 12 month warranty is surely down to the vendor and local laws or your local Samsung repair centre .
((I just want to know HOW to communicate with the Vietnam manufacturers to get a replacement )
They don't deal with the public its a manufacturing plant .
Please stop spamming the board with multiple identical posts .
Click to expand...
Click to collapse
I was not trying to spam. I was in a panic and thought I would get different replies in different threads. The vendor or the local repair centre does NOT want to help me. They all keep telling me it's manufacturer warranty and that I should contact the manufacturer directly. I don't even know anymore who the manufacturer is because I've tried to contact every samsung centre I could find. That's why I ended up desperately thinking that maybe I need to contact Vietnam because they're ALL telling me they didn't manufacture the phone so they can't help me.

If they ( samsung )are all telling you they did not manufacture the phone then its a fake and not a Samsung .
http://forum.xda-developers.com/showthread.php?t=2574886

Really you need to find why service is refused .
One the phone is old and out of warranty .
Two its a grey import from another country .
Three its not a Samsung Note 3 but a fake or a clone .
Phone info will give details .
It does not matter what factory it was produced in all Samsung devices carry the warranty irrespective of factory .