What's Google policy in terms of loading 3rd party ROMs? (is it allowed)?
That is essentially the point of AOSP and the Nexus line.
Sent from my Nexus 7 using Tapatalk HD
najaboy said:
That is essentially the point of AOSP and the Nexus line.
Sent from my Nexus 7 using Tapatalk HD
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While it may be the case, their policy may say something else, so I wanted to know.
What if one have 3rd party ROM installed and you send your device back to them and they saw it? Are they going tell me that it's "this is why we build nexus line for you! or you violated our policy, so screw you!"
Sent from my Galaxy Nexus using Tapatalk 2
I've sent in plenty of phones with custom software.
During troubleshooting, you SHOULD flash a stock rom to see if the problem persists. I've told customer service that I've flashed custom ROMs on there and the problem never went away (eliminating software as a problem) so I suspect it is is hardware.
Typically the rule of thumb is to just flash back to stock before you send it in.
Sent from my Galaxy Nexus using XDA Premium HD app
It clearly says upon unlocking the boot loader that it voids your warranty
a1exus said:
While it may be the case, their policy may say something else, so I wanted to know.
What if one have 3rd party ROM installed and you send your device back to them and they saw it? Are they going tell me that it's "this is why we build nexus line for you! or you violated our policy, so screw you!"
Sent from my Galaxy Nexus using Tapatalk 2
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Google doesn't actually warranty anything. That's up to the OEM. That being said, the official line from any given OEM is that unlocking the bootloader and/or rooting nullifies the warranty. Conversely, if one returns to stock prior to sending in an RMA, they have no way of knowing. Furthermore, if the failure is clearly of a nature that the modification could not Haber contributed to, they are generally legally prohibited from denying a warranty claim.
Sent from my Nexus 7 using Tapatalk HD
Related
Hello, I got issue with my phone and can't connect it to any computer, tired all different drives and 5 USB cables on 5 diffrent computers, and can't use Odin to unroot it.
Tried to search at the forums and checked many threads found by google and didn't find way to unroot the phone from SD card.
I will really appreciate if someone can help me with it.
Thanks.
systemhalter said:
Hello, I got issue with my phone and can't connect it to any computer, tired all different drives and 5 USB cables on 5 diffrent computers, and can't use Odin to unroot it.
Tried to search at the forums and checked many threads found by google and didn't find way to unroot the phone from SD card.
I will really appreciate if someone can help me with it.
Thanks.
Click to expand...
Click to collapse
Check out this video:
http://www.youtube.com/watch?v=32dOsaIrdEc
Same problem here, I try to conect my epic to odin and it just won't appear no matter what I do
Sent from my SPH-D700 using XDA Premium App
You can unroot by following the method in qbking77's video but remember it will not change your modem. If you have the EC05 modem you are good. If you have a leaked GB modem and wish to go to Sprint hope for a lazy tech that won't check your baseband.
Sent from my SPH-D700 using XDA App
http://forum.xda-developers.com/showthread.php?t=1027904
Sent from my SPH-D700 using XDA App
here's a little tip,
WE DONT CARE IF YOUR ROOTED OR MODIFIED!
squshy 7 said:
here's a little tip,
WE DONT CARE IF YOUR ROOTED OR MODIFIED!
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Really, you can speak for all of sprint people?
I had to go through Asurion and pay $100 because they wouldn't work with my rooted phone when it had a physical defect un-related to any software issue.
I'll be more than happy to work with you to get my $100 back, other than that don't tell people it's ok.
What was the issue you might ask? My phone stopped communicating with any computer, same as OP. They blamed it on me flashing/rooting and therefore wouldn't work with it.
Sent from my SPH-D700 using XDA App
squshy 7 said:
here's a little tip,
WE DONT CARE IF YOUR ROOTED OR MODIFIED!
Click to expand...
Click to collapse
You must mean after Sprint makes them pay the $100 deductible. We were talking about warranty repairs which of course are considered void on a rooted phone.
Sent from my SPH-D700 using XDA App
It worked, thanks for the video, getting a new phone in a few days.
I've said this several times, so please take it to heart.
As service and repair technicians, our M&P (methods and procedures) states that rooted and modified phones DO NOT void any sort of warranty. This was just recently changed several months ago. It wast publicly announced for obvious reasons. Manufacturer warranty, I can't speak for that. But if you pay for TEP, being rooted DOES NOT void your TEP extended warranty.
Any sprint rep or tech who tells you otherwise and refers you to asurion is WRONG or MISINFORMED or LAZY. Please tell them and their manager to refer to their phone triage M&P.
Sent from my SPH-D700 using XDA Premium App
Actually, a point of clarification, our M&P never explicitly states anything regarding warranty, rather they hide that fact in verbage.
It states how to troubleshoot and repair a rooted device, and what "tier" it falls into (a quick fix/a free fix if you have TEP or 35 if you dont/a fix that needs claimed with asurion if you have TEP or screwed if you don't). Rooted devices (so long as there's no liquidd damage or accidental damage) fall into tier 2, which means a free fix at the S&R location if you have TEP or $35 if you don't.
Sooo...put 2 and 2 together..this means (implicitly) that root is does not void the terms of your extended warranty through TEP.
Sent from my SPH-D700 using XDA Premium App
Thank you for that Squishy...it seems a lot of techs didn't get the memo and try to get that $100 deductible. I am sure this info you provided will help a lot of people stuck rooted.
Sent from my SPH-D700 using XDA App
kennyglass123 said:
Thank you for that Squishy...it seems a lot of techs didn't get the memo and try to get that $100 deductible. I am sure this info you provided will help a lot of people stuck rooted.
Sent from my SPH-D700 using XDA App
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Click to collapse
No problem
Well it's to keep their exchange rate down, I imagine. That bit of info doesn't come without forewarning, however. Sprint still strongly discourages it.
For instance, latest rumor I heard here is that if you own a 3D and go through HTC's official unlock method, your ESN is flagged in the system for things regarding free tethering and the like. So there is still risk assumed by rooting.
Sent from my SPH-D700 using XDA Premium App
squshy 7 said:
No problem
Well it's to keep their exchange rate down, I imagine. That bit of info doesn't come without forewarning, however. Sprint still strongly discourages it.
For instance, latest rumor I heard here is that if you own a 3D and go through HTC's official unlock method, your ESN is flagged in the system for things regarding free tethering and the like. So there is still risk assumed by rooting.
Sent from my SPH-D700 using XDA Premium App
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Click to collapse
Makes me want to keep the Epic forever...lol.
Hello everyone.
I am about to get a nexus 4 off craigslist. What are some of the things I should look out for before I fork over my cash. Is there any issues I should be aware off? Thanks.
Sent from my SGH-T889V using xda app-developers app
vseslija said:
Hello everyone.
I am about to get a nexus 4 off craigslist. What are some of the things I should look out for before I fork over my cash. Is there any issues I should be aware off? Thanks.
Sent from my SGH-T889V using xda app-developers app
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Click to collapse
To be honest most of the issues people have aren't really common with nexus's? But make sure the common thing works. Like phone, camera data and etc. But make sure you ask for the order number and email he used to purchase it from google play to transfer warranty over.
vseslija said:
Hello everyone.
I am about to get a nexus 4 off craigslist. What are some of the things I should look out for before I fork over my cash. Is there any issues I should be aware off? Thanks.
Sent from my SGH-T889V using xda app-developers app
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Click to collapse
Well may sure you can make calls and get data, no visible damages. Anything else you are covered by warranty. Yes the warranty is based on the phone (serial number), not based on who bought it.
Sent from my Nexus 4 using Tapatalk 2
kirdroid said:
Well may sure you can make calls and get data, no visible damages. Anything else you are covered by warranty. Yes the warranty is based on the phone (serial number), not based on who bought it.
Sent from my Nexus 4 using Tapatalk 2
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Click to collapse
No it isnt. Google Play requires the email and order number if you're transfering it over from someone else. Because for replacements they add a "bill on your account" because they send you over a new phone then after send you another back.
I bought a slightly used Nexus 4 from a guy I bumped into yesterday morning. This afternoon, I wanted to flash a factory image (occam) but no matter what I do, my computer won't recognize my phone. This computer can see my Nexus 7 without a problem, but no go with the phone. The phone just charges.
I have uninstalled the adb devices, samsung and lg devices as well, all purged from the computer but nothing when I connect the N4.
Am I eligible to call in for an rma?
Sent from my GT-N7005 using xda premium
Call Google and see what they say. They will ask for the IMEI of the phone and the email address used when that phone was ordered. So you may need to bump into whoever sold you the phone again.
Sent from my Nexus 4 using xda app-developers app
---------- Post added at 05:46 AM ---------- Previous post was at 05:44 AM ----------
Oh yeah, and they send the RMA info to the email address used when the phone was ordered. So you'll probably need access to that.
Sent from my Nexus 4 using xda app-developers app
Thanks for your reply. So, does this mean google will send replacement unit to the original purchasaser?
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jamesc760 said:
Thanks for your reply. So, does this mean google will send replacement unit to the original purchasaser?
Sent from my GT-N7005 using xda premium
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I had a problem that was very similar. (Daughter board failure) and the guy that sold me the phone stopped answering and refused to communicate.
I ended up having to send the phone to LG for repair. It was covered by the manufacturer warranty, but I had to be without a nexus for 2 weeks. (LG refuses to send a phone pre emptively like Google.
That's one reason to avoid the gray market and stick to ordering from Google directly.
Your only hope is if the original owner bought it from Google and transfers the info over to you.
Sent from my Nexus 4 using Tapatalk 2
You can get the warranty transferred from the original guy to you. My buddy had to do this, he bought a used one and it went bad. Just contact the guy and call the Google play store and tell them you want the warranty transferred. 3 days later you will get a new N4, then of course ship the old one back.
The seller is not responding to my text or call. So, my option is to send it in to LG for service repair. I have initiated a service request (ship it in) and have to wait for return authorization.
Will they refuse service if your Nexus 4 is unlocked?
Sent from my Nexus 4 using xda premium
jamesc760 said:
The seller is not responding to my text or call. So, my option is to send it in to LG for service repair. I have initiated a service request (ship it in) and have to wait for return authorization.
Will they refuse service if your Nexus 4 is unlocked?
Sent from my Nexus 4 using xda premium
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Click to collapse
All nexus 4's are unlocked...
Sent from my iPad 4
Ok,lets try again. My Nexus 4 is bootloader unlocked. With a broken usb port, I don't have a way to relock it. No, it has supersu but no root binaries.
Is my n4 still returnable under LG service repair or will they throw a cow?
Sent from my GT-N7005 using xda premium
jamesc760 said:
Ok,lets try again. My Nexus 4 is bootloader unlocked. With a broken usb port, I don't have a way to relock it. No, it has supersu but no root binaries.
Is my n4 still returnable under LG service repair or will they throw a cow?
Sent from my GT-N7005 using xda premium
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Click to collapse
I don't know if lg will care about the bootloader or not, but there's an app in the play store that will relock it, iirc.
Sent from my iPad 4
So, just received an email message from LG, states that in-warranty service must be go through the same place where you bought it. Only out of warranty service can be performed by LG.
How do you get LG to provide service on your nexus 4?
Sent from my GT-N7005 using xda premium
I think the out of warranty work they are referring to would be something like a cracked screen, which isn't covered under the standard warranty.
Sent from my Nexus 4 using xda app-developers app
so, a borked usb port on the phone is covered under warranty service but a cracked screen isn't??? makes no sense to me, but whatever. I'm just going to sell it on ebay. so sick of this non-sense.
LG sux. Eggs. One more reason to stay away from LG products. Never had problems with Samsung, ever. I had to get a Galaxy Nexus sent in to Samsung for warranty repair, actually it had a bad usb port, just like the N4, Samsung repaired it under warranty. Didn;t give me any problem. LG sux. Eggs. Another mental note--stay away from LG products.
What is google's stance on rooting the nexus family? Will they take a nexus 7 back that is bricked by rooting?
Google itself doesn't do the repairs, I think Asus does. There's no such thing as "bricked" by simply rooting. Besides, if a device is actually bricked with no signs of life, they won't be able to identify what caused it.
If you tell them that you've modified it in some way, they may try to deny you service. That's why you don't tell them.
Sent from my SGH-I777 using xda premium
x10knight said:
What is google's stance on rooting the nexus family? Will they take a nexus 7 back that is bricked by rooting?
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Click to collapse
It hard to say what their stance is on rooting the Nexus family. They make it so easy to root it's like they want us to do it or know that developers will do it. It's so easy to root that you don't even need a toolkit to do it.
Chances of bricking? If you follow all the instructions carefully, you won't run into a brick...wall. (Get it? Lol)
Sent from my Nexus 4 using Tapatalk 2
So yesterday evening I sent in my Nexus 4 to get a replacement due to my battery dying on me out of no where. The phone was rooted with aokp installed. I tried everything to try and boot it up and get it into fast boot to unroot but there was no luck there. So my question is have any nexus 4 owners that have had to get an RMA send there's in rooted? If so was Google able to get your phone up therefore causing you to pay for the replacement?
Sent from my GT-P3100 using xda app-developers app
every device that ive ever sent back to google to get rma'd has been bootloader unlocked, root, custom rom/kernel. never a problem. last one was my nexus 7, stopped charging. generally, if its hardware related, theyll take care of it.
simms22 said:
every device that ive ever sent nack to google to get rma'd has been bootloader unlocked, root, custom rom/kernel. never a problem. last one was my nexus 7, stopped charging. generally, if its hardware related, theyll take care of it.
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Thank you for the reply! Makes me feel a lot better about the situation.
Sent from my GT-P3100 using xda app-developers app
It's a Nexus..
I highly doubt Google will notice or care.. :good:
I don't see you having an issue it's a hardware fault.
raqball said:
It's a Nexus..
I highly doubt Google will notice or care.. :good:
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Click to collapse
At least 1 person has already been denied RMA because they unlocked the bootloader, so they care.
threeclaws said:
I don't see you having an issue it's a hardware fault.
At least 1 person has already been denied RMA because they unlocked the bootloader, so they care.
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I find that rather odd... I wonder if there was more to the story..
In the past I have sent Google unlocked, rooted, and custom ROM'd Nexus 7, a Galaxy Nexus, and a Nexus 10...
Never heard a peep from them..
raqball said:
I find that rather odd... I wonder if there was more to the story..
In the past I have sent Google unlocked, rooted, and custom ROM'd Nexus 7, a Galaxy Nexus, and a Nexus 10...
Never heard a peep from them..
Click to expand...
Click to collapse
I can't find the thread (guy probably deleted it) but basically the guy told the rep he unlocked the phone and he was then referred to some other department that then denied his RMA.
g.corro96 said:
So yesterday evening I sent in my Nexus 4 to get a replacement due to my battery dying on me out of no where. The phone was rooted with aokp installed. I tried everything to try and boot it up and get it into fast boot to unroot but there was no luck there. So my question is have any nexus 4 owners that have had to get an RMA send there's in rooted? If so was Google able to get your phone up therefore causing you to pay for the replacement?
Sent from my GT-P3100 using xda app-developers app
Click to expand...
Click to collapse
In case you missed it, you might find this post useful or informative..
http://www.xda-developers.com/xda-tv-2/your-warranty-is-not-void-xda-tv/
Say that I got approved for a RMA and when they receive my phone they don't spot any problem? Will I need to pay the full price of the new phone they send to me?
Sent from my Nexus 4 using Tapatalk 2
Imppy said:
Say that I got approved for a RMA and when they receive my phone they don't spot any problem? Will I need to pay the full price of the new phone they send to me?
Sent from my Nexus 4 using Tapatalk 2
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Click to collapse
they put a hold on you credit card, of the price of the phone, until they get the old one back.
Sorry for the noon question but whats RMA? Does good replace faulty phones for free?
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