Database Users

[Q] Dead Nexus?

Hello there. I went to Los Angeles last month and after a little research on tablet pcs, I decided to buy a nexus for my wife. Since I had no time to order it online, decided to visit a retail store at Santa Monica called Macmall.
I was bringing this as a gift, so I bought it and opened it right away just to make sure it was working properly.
So, I went back to argentina, wife happy with her nexus, until yesterday.
She came crying saying that the nexus was broken.
The screen is showing nothing but vertical lines. The touchscreen is responding to finger swipes and sound works, but of course all of that is useless since screen is defective.
She swears she didn't hit, drop or wet the tablet pc, I did check it many times and it has absolutely no signs of mistreatment.
I turned it off, soft reset pressing power for ten seconds, removed the cover and the battery, and once, I was able to see the Google logo properly but quickly vanished into lines again.
So... What options do you think I have?
Nexus is not being sold on my country and Google is giving me no support at all.
I contacted Asus through their website, still waiting for an answer but I'm not sure if they will help since I'm far away from USA.
I'll appreciate any help, or piece of advice you can give me.

You might be in luck. I had a problem with the speaker once, thinking it was the hardware, and I thought I would have to return it. I think for fixing your screen problem, you should reflash the stock Rom. If you are unfamiliar with what I am trying to say, it is basically like reinstalling the stock Operating System (Android). Find out how to reflash the stock Rom. Since you could see the Google logo properly, i'm pretty sure it isn't hardware. Might just be a corrupted stock Rom. Here is a guide that should work: Click Here. It will wipe all of your data/storage so it will be like your Nexus 7 came out of the box.
Best of luck recovering it!
Edit: What is also very weird is it seems like it happened suddenly. Not out of the box, but randomly.

Ryan35310 said:
You might be in luck. I had a problem with the speaker once, thinking it was the hardware, and I thought I would have to return it. I think for fixing your screen problem, you should reflash the stock Rom. If you are unfamiliar with what I am trying to say, it is basically like reinstalling the stock Operating System (Android). Find out how to reflash the stock Rom. Since you could see the Google logo properly, i'm pretty sure it isn't hardware. Might just be a corrupted stock Rom. Here is a guide that should
Edit: What is also very weird is it seems like it happened suddenly. Not out of the box, but randomly.
Click to expand...
Click to collapse
Thanks for the answer. I may have not expressed myself correctly.
I'm not seeing anything on the screen but those annoying vertical lines.
After removing the battery a few times, once showed me the Google logo, just a one second flash, and then the lines again.
The only person I saw with this very same problem, had it as you said, straight from the box.
I asked my wife and she updated the nexus a few days ago and barely used it, so even if it sounds weird it could be a software issue.
Question is, will I be able to reinstall the stock OS just guessing where to push, I mean, with only those lines on the screen. I'm like... Blindfolded

alechair said:
Thanks for the answer. I may have not expressed myself correctly.
I'm not seeing anything on the screen but those annoying vertical lines.
After removing the battery a few times, once showed me the Google logo, just a one second flash, and then the lines again.
The only person I saw with this very same problem, had it as you said, straight from the box.
I asked my wife and she updated the nexus a few days ago and barely used it, so even if it sounds weird it could be a software issue.
Question is, will I be able to reinstall the stock OS just guessing where to push, I mean, with only those lines on the screen. I'm like... Blindfolded
Click to expand...
Click to collapse
Oh now I see. First, anyway, do not manually remove your battery. That might affect something. To force shutdown hold down the volume down and power button for about 10-20 seconds until it turns off. Now, with the vertical lines, now i'm pretty sure since you clarified, it is the software. I think I know a fix for reflashing the stock Rom. Use this toolkit: Here. Click the option "Flash stock and unroot". Try that and it will Flash stock. Try software updating once it works and you could boot up without the problem. If it still has the problem if you software update (Unlikely), then just do that again and keep it at stock version.
Hope this helps!

Ryan35310 said:
Oh now I see. First, anyway, do not manually remove your battery. That might affect something. To force shutdown hold down the volume down and power button for about 10-20 seconds until it turns off. Now, with the vertical lines, now i'm pretty sure since you clarified, it is the software. I think I know a fix for reflashing the stock Rom. Use this toolkit:Here. Click the option "Flash stock and unroot". Try that and it will Flash stock. Try software updating once it works and you could boot up without the problem. If it still has the problem if you software update (Unlikely), then just do that again and keep it at stock version.
Hope this helps!
Click to expand...
Click to collapse
Once again, thanks.:good:
I'm still not allowed to post any URLs, but I found a video on youtube of a guy with exactly the same problem.
Just search "Jon417silka nexus" and you'll see it.
I'm dowloading this NexusRootToolkit you recommended, it's +200MB so it'll take a while.
I have no skills on flashing or rooting any device, but I have read the instructions and doesn't seem to be too complicated.
I'll be awake all night trying to solve it if it's necessary.
I'll let you know how it went in a few hours.

Well... I finally downloaded the nexus root toolkit.
It was kinda easy actually, just had some hard time trying to enable the USB debugging mode, since... well i can't see anything on the screen.
I was able to download the drivers, and run the stock rom but, unfortunately, no luck on the screen.
Im just seeing green lines which i assume is the green android logo on the center on the first boot or something.
by the way, google answered me today saying somthing like, they cant do anything since im outside the us, so i have to contact asus.

It's too bad flashing the stock rom didn't fix it, I'd say it seems to be a hardware problem.
Even if you were in USA, google will only help you if you bought it within 14 days from Google Play Store.
You should call Asus Argentina [ http://latin.asus.com/Static_WebPage/Service_center_argentina/ ] and explain what is wrong, and give them the serial number. The number is located somewhere on the box, and on a removable sticker on the bottom back of the Nexus [As well as in the Settings, but you cannot read the screen so that is useless]. If you can't find the serial number, you might be able to get it via adb, but I'm not sure.
Asus has a 1 year warranty on tablets, but I'm not completely positive what they will say since it was bought in USA, and you are now in Argentina. But hopefully they will be able to RMA it and repair/replace your device. gl!

Yeah, it has to be hardware. I think you should follow Sikagoon7's advice and return it because it is under law. It couldn't be your or your wife's fault, because as you described, there were no scratches or anything. I guess it just might be a bad device. Replace it because the Nexus 7 is so worth it.

Probly gpu chipset. Its getting distorting at high frequency. Since first logo is a small frequency image and some times provided for BIOS its show normal. (Thats my guess)
Sent from my LG-P500 using xda premium

I was giving up all my hopes on this, plugged the nexus to the computer and clicked the OEM lock to return to its original factory state.
You know... I don't want them to say my warranty it's void for messing with it.
Of course, I didn't noticed any changes, swiped my finger a couple times and then...
WHAT THE....
The lines vanished and screen started to function properly, a few lines were noticeable for a few moments, now the screen is fine.
Now things got even weirder...
My wife it's been using it for two hours, with Monsters Ate My Condo (which may be pushing the cpu a little bit) and it's working flawlessly.
Problem is... I'm pretty sure that if the screen turns off it will die again.
Is there a way to keep the nexus always on, never go to sleep, just dim the screen to minium brightness or something...
Any other solution you guys think i can try is also welcome.
Please understand that returning this to Asus will be my last resort (if they decide to accept it, which I'm not sure).
Once again, thanks for everyone's time and replies

If you can not turn off your screen without it breaking it I would RMA it back to Asus.

Travisdroidx2 said:
If you can not turn off your screen without it breaking it I would RMA it back to Asus.
Click to expand...
Click to collapse
Well... It worked properly for two hours, now it died again.
I wanted RMA to be my last resort, but I'm running out of options here...

Did you already start the RMA process?
Sent from my LG-P500 using xda premium

maztahbr said:
Did you already start the RMA process?
Sent from my LG-P500 using xda premium
Click to expand...
Click to collapse
No, I haven't.
I don't even know where to start...
The fact that I live in Argentina may be a complication.
Since Asus is does not sell the Nexus here, they probably won't help me at all.
And the distance may be a problem since shipping to USA is quite expensive.
I contacted Asus via their global website, still waiting for an answer.

This option kind of sucks but maybe you should sell it cheaper to someone on xda have them use the warranty exchange and you could buy another one also possibly from xda. Like i said it sucks but it may be your best option at this point.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
---------- Post added at 06:28 PM ---------- Previous post was at 06:28 PM ----------
Also make sure to link back to this thread if you decide to take that route.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2

I'm gonna bump this old thread I started about a year ago, to share with you guys the rest of the story.
I contacted north american ASUS RMA by email since Google is not taking any responsibility for their tablet.
And latin american ASUS won't take my warranty as valid.
I tried to explain my complicated situation to the RMA guy. It was a little hard to understand since my english is not flawless.
But I had a friend flying to united states, he carried my broken nexus with him and sent it to repair as soon as he arrived.
Tricky part was: he was only staying for 10 days. So ASUS had ten days to receive, repair, and send the Nexus back to my friend so he could bring it to Argentina.
I crossed my fingers and decided to wait, fortunately they did a good job and now it's working back again.
However I noticed the battery doesn't lasts for as long as I expected...
Anyway thanks to everyone for sharing ideas and for your time.

[Q] Regarding RMA's

I haven't gotten my device yet, but was planning on rooting it as I do with all of my devices. However I heard it's very likely that I may receive a defective device. If, for example, my battery stopped working, or my phone would no longer turn on, would I be able to get it RMA'd running a custom rom?

Why is it very likely you'll receive a defective device?
You could just hold off rooting or flashing a custom ROM until you've checked the device over. Or even if you do have problems further down the line just reflash the standard factory ROM before you return it.

Eaffon said:
I haven't gotten my device yet, but was planning on rooting it as I do with all of my devices. However I heard it's very likely that I may receive a defective device. If, for example, my battery stopped working, or my phone would no longer turn on, would I be able to get it RMA'd running a custom rom?
Click to expand...
Click to collapse
if the battery is dead how would Google know you rooted it if it aint turning on

You are sending those to lg not Google. Make sure wallet is working because bunch of people, including myself, have problems with that on a replacement device.
Sent from my Nexus 4 using xda premium

munchy_cool said:
if the battery is dead how would Google know you rooted it if it aint turning on
Click to expand...
Click to collapse
um.. im sure they'll find a way to power it back on and then see that theres a lock. and it would be LG doing the checking.
im sure when they get the device back, they'll fix it and just sell it as a refurb or do something of that kind, not just throw them away

Nexus 4 not turning on...

Ohh just my luck... SO basically I rebooted my nexus 4 and boom it wouldnt turn on. I read up a bit and people say to leave it charging for 15-30 min then put it into fastboot... tried it still no luck, Question is my nexus was rooted, custom boot animation, Stock Rom, Franco Kernel now if I was to return it to google how do I get it all back to stock? And any other suggestions you guy's would recommened for me to try before sending it back?

Ok so I got it to boot!!! YAY! using a person's post i found here they said
When you have totally dead piece, press all three together for at least 10 seconds... leave it ... press again and insert USB cable ...
you will get into RED LED mode...
remove the phone now
now VOL - pressed, insert USB cable again ... keep it pressed till you get FASTBOOT mode ... BINGO !
AND IT WORKED!!! Flashing everything back to stock and RMA to google most likely

Why would you RMA a working phone?
Sent from my Nexus 4 using Tapatalk 2

joshnichols189 said:
Why would you RMA a working phone?
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Because I don't want this same problem again.

XxKillerKev7xX said:
Because I don't want this same problem again.
Click to expand...
Click to collapse
Don't worry, your device isn't "defective". The next N4 you get will have the same chance of it happening as your current one does. It's random and there's no way to foresee it.

android88 said:
Don't worry, your device isn't "defective". The next N4 you get will have the same chance of it happening as your current one does. It's random and there's no way to foresee it.
Click to expand...
Click to collapse
Well the buttons are a tiny bit loose I already ordered a rma says coming in less than a week so im excited. I will compare my new one to this current one im using and see which one is better if the RMA is i'll keep it if not ill stay with the original.

XxKillerKev7xX said:
Well the buttons are a tiny bit loose I already ordered a rma says coming in less than a week so im excited. I will compare my new one to this current one im using and see which one is better if the RMA is i'll keep it if not ill stay with the original.
Click to expand...
Click to collapse
Excited for what? They're the same exact phone.

joshnichols189 said:
Excited for what? They're the same exact phone.
Click to expand...
Click to collapse
Getting new stuff? I would be! I just love anything new...even a pencil.

[Q] how to save hard bricked nexus 4??

Hi all, so I went to flash Franco kernel on my n4, and I clicked on nexus 4 kernels, but somehow ended up going to the page with the gnex kernels, and flashed that instead. I didn't realize that till after I bricked my phone when I went on my friends phone and then checked the page. Idk how that happened that I was directed to the gnex kernel page, but I was. So anyway, I hard bricked my phone and wondering if There's any way to save it? It won't even boot up, or go into bootloader mode, or anything. please help?? Thanks!

Try holding volume down and then plugin your usb cable in your pc. Worked for me and mine is still hardbricked! Maybe you can get into fastboot and restore

lowtje said:
Try holding volume down and then plugin your usb cable in your pc. Worked for me and mine is still hardbricked! Maybe you can get into fastboot and restore
Click to expand...
Click to collapse
it doesnt even turn on, and i have a mac :/ i have no way to get into fastboot mode

It doesn't turn on? What did you mean? Do you see the Google logo when you press the power button? Try holding volume keys and power to get to fast boot.
Try downloading the drivers from the pdanets software. I think they have a Mac version which will enable you to use fast boot on Mac. Go to Google factory images page and download the nexus 4 image. Unzip it and use flash the boot image by using the fastboot command : fastboot flash boot boot.IMG
Sent from my Nexus 4 using xda app-developers app

Ieatnoobs said:
It doesn't turn on? What did you mean? Do you see the Google logo when you press the power button? Try holding volume keys and power to get to fast boot.
Try downloading the drivers from the pdanets software. I think they have a Mac version which will enable you to use fast boot on Mac. Go to Google factory images page and download the nexus 4 image. Unzip it and use flash the boot image by using the fastboot command : fastboot flash boot boot.IMG
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
like i mean that no matter how long i hold the power button, the phone doesnt turn on. its just a black screen. no logo, no boot anumation, nothing. i cant even boot into fastboot or recovery, so i cant do any fastboot commands

Maybe the battery is dead? Try charging it?
Sent from my Nexus 4 using xda app-developers app

Melad360 said:
like i mean that no matter how long i hold the power button, the phone doesnt turn on. its just a black screen. no logo, no boot anumation, nothing. i cant even boot into fastboot or recovery, so i cant do any fastboot commands
Click to expand...
Click to collapse
Leave it in the charger overnight. And try to use an high amp charger like the ipad one
Sent from my iPad using Tapatalk HD

lowtje said:
Leave it in the charger overnight. And try to use an high amp charger like the ipad one
Sent from my iPad using Tapatalk HD
Click to expand...
Click to collapse
it was at 95% when i bricked it though, theres no way the battery is dead :/

so i called google about replacing it, they said that they will email the original buyer (my dad) to authorize an exchange, so i might be able to get a new n4

Melad360 said:
so i called google about replacing it, they said that they will email the original buyer (my dad) to authorize an exchange, so i might be able to get a new n4
Click to expand...
Click to collapse
Not to sound like an asshole or anything but to be completely honest, I kinda hope Google doesn't replace that phone of your for free. You messed it up by not double checking everything twice before clicking that confirm button when you went to flash a new kernel. You knew that if you messed up your phone is dead. But now Google has to shell out a new phone because YOU messed up, not Google.
Gonna ruin it for people that actually did get a defected device...

Melad360 said:
so i called google about replacing it, they said that they will email the original buyer (my dad) to authorize an exchange, so i might be able to get a new n4
Click to expand...
Click to collapse
Not cool. You need to fix this yourself.
What were you thinking flashing stuff to your phone but not having the ability to use fastboot and other dev tools? If you're going to intentionally gut out the functionality of your phone, have the tools and willingness to deal with problems! This isn't Google's fault, don't leave them with the bill!
Sent from my Nexus 4

waffleman911 said:
Not to sound like an asshole or anything but to be completely honest, I kinda hope Google doesn't replace that phone of your for free. You messed it up by not double checking everything twice before clicking that confirm button when you went to flash a new kernel. You knew that if you messed up your phone is dead. But now Google has to shell out a new phone because YOU messed up, not Google.
Gonna ruin it for people that actually did get a defected device...
Click to expand...
Click to collapse
how can i double check something that doesnt have a device model on it? it simply says "Franco.kernel nightly r-number.zip", i dont know how i managed to end up on the gnex kernel list, when i specifically clicked on nexus 4 kernels. that was beyond my control, its not like i made a stupid mistake on purpose. i double checked everything, making sure i was on the right xda page, and i downloaded a zip file not an img file, etc, i did everything i could do, yet little things slip

Melad360 said:
how can i double check something that doesnt have a device model on it? it simply says "Franco.kernel nightly r-number.zip", i dont know how i managed to end up on the gnex kernel list, when i specifically clicked on nexus 4 kernels. that was beyond my control, its not like i made a stupid mistake on purpose. i double checked everything, making sure i was on the right xda page, and i downloaded a zip file not an img file, etc, i did everything i could do, yet little things slip
Click to expand...
Click to collapse
Post the url you click that forwarded you to the gnex page. I'd be willing to bet that it says up top in orange, something along the line of "gnex>android development>gnex kernels"
Did you read the comments of that thread?
When you were in TWRP/CWM, the name of the file didn't hint at either gnex or nexus 4? It should have, if I'm not mistaken. There are always few ways to double check the file you downloaded.

Melad360 said:
how can i double check something that doesnt have a device model on it? it simply says "Franco.kernel nightly r-number.zip", i dont know how i managed to end up on the gnex kernel list, when i specifically clicked on nexus 4 kernels. that was beyond my control, its not like i made a stupid mistake on purpose. i double checked everything, making sure i was on the right xda page, and i downloaded a zip file not an img file, etc, i did everything i could do, yet little things slip
Click to expand...
Click to collapse
But this is Google's fault?
Sent from my iPad 4

k everyone calm down. I am sure all of us made that stupid mistake someday. None of us are perfect humans. We learn from mistakes. At least thats what we are suppose to do. Anyway, glad it worked out for OP.

So...it won't turn on at all? Did you someone flash a bootloader or something?

Maybe JTAG it. Hire somebody who knows how to use that technology and you could get it restored.

Melad360 said:
how can i double check something that doesnt have a device model on it? it simply says "Franco.kernel nightly r-number.zip", i dont know how i managed to end up on the gnex kernel list, when i specifically clicked on nexus 4 kernels. that was beyond my control, its not like i made a stupid mistake on purpose. i double checked everything, making sure i was on the right xda page, and i downloaded a zip file not an img file, etc, i did everything i could do, yet little things slip
Click to expand...
Click to collapse
Obviously this isn't the case because the links work just fine..
Sent from my Nexus 4 using Tapatalk 2

I`m calling google to tell them not to give a free phone to that guy! He should be charged every penny for the new phone!

Not to troll the OP, but man I'm seeing these threads all the time now and it's seriously annoying and down right fraudulent!
If you buy a new car, drive it off the lot and wreck it five miles down the road while breaking every traffic law known to man, you can not bring the heap of metal and plastic back to the dealership and demand another.
YOU voided your warranty! YOU flashed third party firmware! YOU improperly flashed third party firmware and bricked your device as a result. Do not blame Google, Franco, or anyone else for YOUR mistake!
Google has no responsibility for your device now, they guarantee that it works from the factory in the condition they sold it in. Once you click 'Yes' in the bootloader to unlock your device, you're on your own should you screw up... That's what that message is telling you!
I, for one, enjoy getting a nice phone at a great price. People like you are the reason carriers and OEMs charge $600+ now! Take responsibility for breaking it... Perhaps next time you should read, then when you think you know enough, read some more!
Spoiled children...
Sent from my Nexus 4 using xda premium

Shutting off on it's own?

Got the phone yesterday, the only thing I've done is unlock the bootloader and download all my apps. It worked perfectly fine last night, went to bed all things were great.
I woke up this morning and it was turned off which was strange, held down the power button to boot up and it gets to the home screen and immediately says "shutting down" the battery isn't dead so i'm not sure what the issue is.
I've tried turning it on with the charger plugged in and it does the same thing.

Try safe mode?
Sent from my Nexus 7

ggreenwood334 said:
Try safe mode?
Sent from my Nexus 7
Click to expand...
Click to collapse
How do I boot into that?
Going to try flashing the stock image, it'll stay booted in the bootloader so I'm thinking it can't be the battery.
Sent from my Nexus 5 using Tapatalk

Neverendingxsin said:
Got the phone yesterday, the only thing I've done is unlock the bootloader and download all my apps. It worked perfectly fine last night, went to bed all things were great.
I woke up this morning and it was turned off which was strange, held down the power button to boot up and it gets to the home screen and immediately says "shutting down" the battery isn't dead so i'm not sure what the issue is.
I've tried turning it on with the charger plugged in and it does the same thing.
Click to expand...
Click to collapse
My Nexus 5 had/has that same issue. The ceramic power button started to fail. I would have to push really hard on the power button in order to get it to stop. I hope to god this is not an issue with my 6p that is coming in the mail today.
I would send it back if its a power button issue.

dafababa said:
My Nexus 5 had/has that same issue. The ceramic power button started to fail. I would have to push really hard on the power button in order to get it to stop. I hope to god this is not an issue with my 6p that is coming in the mail today.
I would send it back if its a power button issue.
Click to expand...
Click to collapse
My nexus 5 had that issue as well but it would just constantly reboot. This just turns off mid boot and then I have to hold the power button to turn it back on. But if I boot into the bootloader it'll sit there and be just fine.
Sent from my Nexus 5 using Tapatalk

Neverendingxsin said:
My nexus 5 had that issue as well but it would just constantly reboot. This just turns off mid boot and then I have to hold the power button to turn it back on. But if I boot into the bootloader it'll sit there and be just fine.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Yeah, this doesn't sound like a power button failure, more like a software issue...I would attempt a factory reset or clean flash of the MM image from Google and try again...if it happens again I would RMA it..

Pecata said:
Yeah, this doesn't sound like a power button failure, more like a software issue...I would attempt a factory reset or clean flash of the MM image from Google and try again...if it happens again I would RMA it..
Click to expand...
Click to collapse
That's my plan as soon as I get home from the gym. I really don't wanna have to RMA it and wait for them to send me another one.
Sent from my Nexus 5 using Tapatalk

Neverendingxsin said:
That's my plan as soon as I get home from the gym. I really don't wanna have to RMA it and wait for them to send me another one.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Yeah, I don't blame you...keep us posted and good luck!
Sent from my Nexus 6 using Tapatalk

Pecata said:
Yeah, I don't blame you...keep us posted and good luck!
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
Well I just tried flashing the MDB08K factory image and it still wouldn't fully boot up, but yet sitting here without the charger plugged in, it'll sit in the bootloader without any issues.
Downloading the MDA89D factory image and going to flash that, then relock the bootloader and basically set it back to the way it was when I got it. If it still won't boot then i'll contact google and get it resolved.

Neverendingxsin said:
Well I just tried flashing the MDB08K factory image and it still wouldn't fully boot up, but yet sitting here without the charger plugged in, it'll sit in the bootloader without any issues.
Downloading the MDA89D factory image and going to flash that, then relock the bootloader and basically set it back to the way it was when I got it. If it still won't boot then i'll contact google and get it resolved.
Click to expand...
Click to collapse
Sorry to hear...
Sent from my Nexus 6 using Tapatalk

Pecata said:
Sorry to hear...
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
Yeah it's a bit of a bummer because I have no idea what's wrong with it.
Only thing I can think of at this point is the battery in some weird way is shot but even that doesn't make a lot of sense.
Decided to just call Google and tell them I want an exchange and not a normal "return it, wait for money to be refunded, and then rebuy."

Neverendingxsin said:
Yeah it's a bit of a bummer because I have no idea what's wrong with it.
Only thing I can think of at this point is the battery in some weird way is shot but even that doesn't make a lot of sense.
Decided to just call Google and tell them I want an exchange and not a normal "return it, wait for money to be refunded, and then rebuy."
Click to expand...
Click to collapse
Yeah, its a strange issue...what did Google say?
Sent from my Nexus 6 using Tapatalk

Pecata said:
Yeah, its a strange issue...what did Google say?
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
The lady kept telling me "Sir you need to send the phone back, wait up to 14 days for a refund and then rebuy the device." I kindly told her that was unacceptable and I'm not waiting until the end of november to use the phone.

Neverendingxsin said:
The lady kept telling me "Sir you need to send the phone back, wait up to 14 days for a refund and then rebuy the device." I kindly told her that was unacceptable and I'm not waiting until the end of november to use the phone.
Click to expand...
Click to collapse
Omg, that is terrible! I have read that people are getting replacements withing a day or two...you should call back and speak with a supervisor or something
Sent from my Nexus 6 using Tapatalk

So I'm having the same problem, I wonder if it's because I'm on the old firmware.
Sent from my Nexus 6P using Tapatalk

2swizzle said:
So I'm having the same problem, I wonder if it's because I'm on the old firmware.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Did you unlock the bootloader ? Root or install a recovery ? Just wondering if that is the cause or a hardware issue that has nothing to do with unlocking the bootloader ?

Pecata said:
Omg, that is terrible! I have read that people are getting replacements withing a day or two...you should call back and speak with a supervisor or something
Sent from my Nexus 6 using Tapatalk
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Click to collapse
I called back and talked to another guy, he went through troubleshooting steps and said I qualified for a replacement. I made it very clear that I didn't want a refurbished device and expected a brand new device and he said I would be getting a brand new one. I also told him if i got a refurb that i'd just send it back as a return and buy a new phone.
But it's an advanced replacement, said I was one of the first people calling in that needed a replacement device so that's good news I guess.

2swizzle said:
So I'm having the same problem, I wonder if it's because I'm on the old firmware.
Sent from my Nexus 6P using Tapatalk
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I was on the newest firmware when the issue first came up.
cynkrzy said:
Did you unlock the bootloader ? Root or install a recovery ? Just wondering if that is the cause or a hardware issue that has nothing to do with unlocking the bootloader ?
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Only thing I had done was unlock the bootloader, but I even relocked the bootloader and had the same issue.

Neverendingxsin said:
I called back and talked to another guy, he went through troubleshooting steps and said I qualified for a replacement. I made it very clear that I didn't want a refurbished device and expected a brand new device and he said I would be getting a brand new one. I also told him if i got a refurb that i'd just send it back as a return and buy a new phone.
But it's an advanced replacement, said I was one of the first people calling in that needed a replacement device so that's good news I guess.
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Click to collapse
Good to hear! I hope the new one has 0 issues.
Sent from my Nexus 6 using Tapatalk

cynkrzy said:
Did you unlock the bootloader ? Root or install a recovery ? Just wondering if that is the cause or a hardware issue that has nothing to do with unlocking the bootloader ?
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Click to collapse
The only thing I've done is unlock bootloader. I have not rooted or attempt to root
Sent from my Nexus 6P using Tapatalk